Travelocity Customer Service Complaints - page 2

Stayed at a dirty hotel we booked through you. It was quality inn and suites of millville/vineland nj. I would direct away any customers inquiring to stay there

Don't everrrrr book through them! My family got bit by bed bugs we had to stay in a room with mold the airlines that they booked us through canceled our flights we were told our flight and room we paid over $3000 they would give us a $200 voucher for our next flight the toilets didn't work we didn't have hot water the hotel manager kept putting us a nasty smelling rooms it was disgusting! They treated us like garbage.. and Travelocity said that I have to contact the hotel for a refund Or that they'll give us a $200 voucher If you want to book you should look yourself because let me tell you they don't help you this was the worst trip from h3ll I wanted to go home so bad but the airlines had fired their employees spirit airline to be exact so we had no way home!!! We had to buy new tickets on a different flight which cost us an arm in a leg!! And Travelocity has no answers keeps telling us that they're gonna have somebody contact us in 24 hours nobody contacts us nobody does anything this is bs! Don't book through them if you want to have a good safe fun healthy trip!

Horrible customer service! Multiple calls with no resolution and super long hold times. I've been patient but I get different answers, promises, explanations from every agent (when the call isn't disconnected).

I booked a hotel room through Travelocity.com. I got a confirmation from Travelocity the same day. On the day I was to stay at the property, I received an email from Travelocity confirming the hotel. When I arrived at the Hawthorn Suites by Wyndham Oak Creek, Milwaukee, Wi I was told that the reservation was cancelled. I had paid Travelocity for the room for two nights and had nowhere to stay. When calling Travelocity I had a 45 minute wait to speak to an agent who transferred me to "re-booking" and left me on hold for one hour and then disconnected. I had this happen twice Friday evening(July 23fd) We ended up sleeping in a friend's basement. On Saturday I called Travelocity again and after a 45 minute wait was told "We are very sorry this happened", and was going be transferred to "re-booking" again. This kind of service is applorable. Is this the kind of company Travelocity is? And, if this your norm, then how is it that you are still in business? Back in the day I could have voiced a complaint with the BBB. I feel Travelocity owes me more than an "I'm sorry this happened". I feel angry that Travelocity did not provide the service promised. I spent hours trying to get the problem resolved, which should never have happened.

Travelocity is basically a scam. We booked our HONEYMOON through them and we got a deal to book our flight and rental car together. Well the airline changed our flight so that we didn't arrive until almost the next day. We were very frustrated and contacted Travelocity to rebook the flight. In the email confirming our itinerary travelocity sent us a disclaimer that they do not charge a change fee however the agent we spoke with via chat told us we would be charged a change fee and our flight would come out to 430 dollars MORE than what we originally booked. We were expecting to pay a difference in fare due to the change but not a huge change fee. Our difference in fare should have only been to couple hundred at MOST. When we expressed our irritation with the change fee that they specifically stated they do not charge in their email the agents basically refused to help us and told us to contact the airline directly who state on their website that we need to contact the travel agency we booked through. We will never again use Travelocity.

Stayed at home2 suits last Monday in midtown Atlanta and the stay was disappointed had to leave one day early room was dirty. Trash in room beds were not clean had hair in them

Hello,
I'm trying to follow up with you guys about my refund for my cancelled flight on 6/25/2021. I was assured by one of your agents by the name of Joshua verbally and in an email as well that a refund of $1750.45USD going to be sent back to my bank account within 24-48 hours. It's been over 2 weeks now and I still have not received my money! I have been in touch with my bank, who stated there nothing reflecting on my account. I've also attempted to contact you guys via phone and email but to no avail. I have attempted to reach out to you guys on multiple occasions, requesting to speak with a supervisor in attempt to resolve this issue amicably but I keep getting hang up on intentionally by costumer service agents. At this point if I don't get any positive feedback/respond or get my money cal from you guys, then I'll be forced to take other actions. Please contact me via email or phone number in regards to this issue.

Thanks

Travelocity will never be used again in my family. I purchased tickets for airlines, hotel and car during the Covid epidemic, I had proof of medical reasons to cancel they would not give me a refund but gave me a credit. I was able to cancel the car and hotel. I had 3 tickets credit for $628.80 and I got the run around from Travelocity in using them for an up coming trip. I chatted and got the run around, called 2 days with dropped calls or stated I had to go to a special department and the call would be dropped. The American Airlines could see the credit but stated due to purchasing them through Travelocity I had to have them credit the account. I tried for 5 days and gave up. I had to purchase tickets through American and I still can not get a hold of Travelocity. I reached out to the credit card company which was American again and they stated the time was back in 2020 with no resolution.

My next step is to call the news to get a feature on why you should not use Travelocity!

The CEO can call me with a resolution because obviously his staff are not trained in resolving their issue.

So Travelocity is trying to say that they're taking $800 in vouchers away from me because it wasn't within a year of me booking. Shouldn't it ibe within the year of the cancellation which none of us had any choice because of co-vid. I called 2 weeks ago with no mention of the voucher expiring & had to call American Airlines because our infant turned 2 after trying to reserve a new flight. After contacting American Airlines they said there was no new booking & the Travelocity agent forgot to save it. I have wasted almost 2 hours on the phone with these jerks & now they're trying to steal $800 of my money. Definitely suggest not booking through these guys.

I booked a hotel room through Travelocity- when I call to get an itinerary or confirmation # - it states there is no booking but it is being taken out of my account. I tried on the phone, the app, the sight. All state no booking under me but it is obviously being taken out of my account. I just want the number. Also - I went to attach a picture of it coming out of my account and everything I typed was erased - just another annoyance after trying to reach someone for over 7 hours. The virtual assistant is not helpful if you don't have a number. I just want the confirmation or itinerary number so I can use the hotel room that I am obviously paying for - and let me add to this. I cannot upload the picture of the $ coming out of my account. Wow!!! This is very irritating

I have been trying to get into contact with a customer service agent for the last 48 hours! My credit card was charged 10 times!!!!!!!!!!! I have called every customer service number available and used the virtual agent feature, I have even gone on Facebook Messenger and still no reply! Horrible, horrible customer service, last time I will ever use this agency. If my issue isn't resolved I will be contacting authorities for fraud and reporting to the state attorney general for higher resolution.

Travelocity has a voucher
Booked my hotel on wrong day ....
6 trys reaching customer service at 1 to 3 hours on hold
Nothing removed
And it was Travelocity's mistake
Has to be the WORST customer service EVER...
Twice the said I should get a form in email
Email NEVER sent
Who is in charge

8 hours and still on hold. 2.5 hours waiting for a return call to cancel a prepaid and insured family trip, car, hotels for 9 day and flight. After being a loyal customer for over 20 years of loyalty will not return.

I bought a combo package of RT ticket and rental car. I just want to adjust one part of the trip so I called them. A recording said someone will be with me in about 2 hours and to "hang tight." It was so shocking to hear 2 hour wait time but I see from these reviews, this is relatively short. I don't have two hours to wait on hold so the time has expired where I can get a refund on my trip. Seems like a scam to me - or at the very least they are holding me hostage and if I don't comply, can't get my money back. "Here lady, let me make you miserable OR you will have to pay for the consequences." Better be prepared to have your 14 (!!!) digit confirmation code ready if you don't know the last 4 digits of your credit card used to purchase the trip. They make it so difficult!

I paid Travelocity for a 4 night stay at Rui Palace Las Americas in Cancun Mexico April 24 thru April 28 and received a confirmation email from Travelocity. When I arrived at the hotel they said they have no record from Travelocity. I provided the confirmation email and talked to multiple agents (3 hour wait for call back each time). The hotel charged me full price $961.12 and Travelocity almost 2 months later they still cannot contact the hotel reservation center to get my refund. I paid Travelocity and was charged again by the hotel.
A lawsuit seems to be my only option to recover the loss since Travelocity connect get a response from the 3rd party reservation center the resorts in Mexico use. It seems like a scam that Travelocity is participating in by doing business with them. Worst customer service I have ever experienced.

Sorry business and customer service!

The worst customer service ever been calling for a week no live agent held for 3 he's last night and no one answered been on hold now 30 mins still no results. I will be making this fb shareable to let people know the kind of supposed professional business you are.worst ever do not recommend them at all

I have vouchers through Travelocity from a canceled trip due to the pandemic. I've been trying for months to schedule a new trip. The wait times are 8 to 9 hours and when somebody does call me back, they mysteriously get disconnected every time and nobody tries to reconnect so then I have to start all over. They will not refund my money they will only give me vouchers that aren't even usable because they don't have customer service to support rescheduling using vouchers. At one point my husband and I spent hours on the phone, a lady helped us and said she scheduled a new trip using our vouchers and then we never received the confirmation email. However, our credit card was charged by Delta but we didn't have any flights scheduled. I had to go to my bank cancel my credit cards and yet here I am another month down the road and still can't get anybody to call me back, answer the phone, return an email. I am beyond frustrated. They are stealing peoples money. I have filed a complaint with the BBB

I can't believe what this company has done to people. I attempted to purchase a trip to Minnesota from Florida last night. You rejected my credit card 3 times. I contacted the bank last evening. Nothing was wrong at their end. Said the purchases should have gone through. I finally gave up and today Travelocity has charged me for 4 airline tickets over $2000.!! I don't have an itenery number because you didn't book it. It's not listed in my upcoming trips. I can't reach anyone after repeated attempts. The chat line can't help me. This is absolutely robbery. If I have to fly to your headquarters.. I will. Just refund my money for tickets for a trip you couldn't book. How can the charges be there today when you couldn't complete my trip last night? I will never use this company again.

We purchased tickets for an international trip to Poland. We did not know that they were still closed for entry due to Covid. After we found out we tried calling for support to change the ticket. We left our number for a call back which they called back at 2:30 AM while sleeping. We missed that call. We called back then after being on hold for six hours the person on the call turned out to be a trainee that could not do anything to help. While my wife was trying to explain to him what she wanted to do she accidentally hit purchase. The guy freaked out that he couldn't help anymore and that we had to call within 24 hours to cancel the ticket. On top of that we forfeited $600 dollars which it never asked if we were OK with that. The guy put us on a call back but that would be 72 hours later but the tickets get locked after 24 hours. My wife then tried calling back was told it would be a four hour hold, she waited for an actual seven hours and then was was hung up on. She tried to call back and was told it would be 12 hours on hold. Our original tickets were economy plus so with the accidental purchase there was no choice for that. All we want is for the same thing with our new ticket. Please help

I have been trying for three days to get in touch with someone to use my credit and nothing. This is upsetting and disappointing. If i would have know Travelocity was going to treat us so badly i would have taken my refund instead of trusting you with my credit. Once i get this straightened out i will never us you again. DO BETTER

My girlfriend booked tickets on TAP AirPortugal through Travelocity in Feb.2020 (pre-pandemic). Due to our flights being cancelled indefinately, we have been getting NOTHING BUT CONSTANT RUN AROUND from Travelocity. We have spent COUNTLESS hours on hold with tour Customer Service only to be told that they airline is not allowing Travelocity to reimburse, yet Tap AirPotugal states clearly on their pandemic notes that if you booked tickets through a travel agency, to contact the travel agency. We are contributing to look at every avenue to get a refund, up to and including consulting an attorney. Furthermore, once this issue is resolved, I will NEVER do business and I will recommend to my family and friends NOT TO DO BUSINESS BUSINESS WITH TRAVELOCITY!!
Shame on you for this kind of treatment.

I consistently rent cars from Travelocity. And lately I have been literally left high and dry despite having reservations and then subsequent confirming reservations...

This past few weeks takes the cake. I reserved 3 different rentals for 3 different trips. Each a substantial length of time

Of the 3 only 2 were able to fulfill the reservation and one of them I had to re-rent at 3 other places on the fly to get the type of car promised to me each prior time.

The last one was the worse. I reserved a car at Thrifty for 11:30 pm last night at RSW airport. I arrived on time only to find a sign posted that said 'closed, go see Hertz'. After waiting 45 min at Hertz thinking they had the carry over reservation from Thrifty, they had nothing and no cars avail either. So I take a $200 cab ride home at 2 am

One of the reservations changed their price at FLL from $42/day to $750/day when I arrived. Take it or leave it I was told

So where is all the 'policing' of your partners ???

I am done with Travelocity. I called your 800 number many times for help only to listen to a machine

You use to be so wonderful, what happened? I booked a flight that you said I was able to move and today, since the country is closed down when I am suppose to go in June, I am told it is an non refundable ticket. That wasn't what you told me when I booked the flight. Please help. Over the years I have bragged how wonderful your company is and convinced my family and friends to use your services. What happened?

I am writing to you to raise an issue about: Travel Agency

The issue that I have experienced was: I've been on hold for over two hrs I've been trying to cancel for past three days and I can not get a hold of anyone to cancel and get credit. I don't even want my money back. Husband and I were suppose to travel but due to him falling sick with COVID we had to postpone everything


It occurred on: 2021-04-28


This meant that Not only am I dealing with my husband getting COVID I have to stay on phone for hrs to try to get a hold of anyone! Very frustrated