Troy-Bilt Customer Service Complaints - page 3

To whom it may concern:


I am a 70 year old woman and so, thinking that a small cultivator would be perfect for me to handle, 3 years ago I purchased a Troybilt 4 cylinder Cultivator for a small garden in my yard.


It was used once, cleaned and stored for 2 years in my insulated shed.


Today, my son in law got it out to prep my small garden area. The tines would not rotate. At all.


I paid, I believe, approximately $300.00.


My son in law took it to a well established mower repair shop.

They are quite knowledgeable about the Toro brand. They have had several customers bring in a cultivator like mine with the same problem.


The gears that manipulate the tines are plastic and don't last. They could repair, but the cost is more than the value of the cultivator.

My son has the same cultivator, same age, that he said was in good working condition. He hadn't used it yet this year. It was working when he 1st started it up and to no ones surprise, it seems to have the same problem.

The tines froze up. He brought it over to help me and surprise,


One time use at $300.00 is rather high priced.


Sadly I don't have the funds to replace it.

Troybilt used to be a great product and name and stood behind their products when they were owned by Garden Way.

Been trying to get them for days, they just dont help you. On the website the chat function doesn't work either, what is a customer to do? I GUESS NEVER BUY THEIR JUNK AGAIN!!!

Ok let's start by after I bought my first troy bilt TB685EC WEED WACKER and almost every available tool for 6 months into it the pull cord broke. After another month it just wouldn't stay running. So dumb @#$% me bought another and guess the @#$% what, the pull cord broke on it to. So here's another 70 bucks for the jump starter then everything was going get till guess the @#$% what 1 year TB685EC locked the f@#$ up. And then bam guess the @#$^ what the jump starter quit charging to ,so here I am out almost 1000 bucks on @#$% I cant use, my advice dont buy this s@#$ it wont last. Thanks troy bilt u got your money out of me

Trying to get your organization to send my 12 V jump Starter I have been trying to contact the corporate office I've been trying to contact customer support I have been unsuccessful my email address Terry [email protected] please contact me I Purchased my edger 2011 model number TB515EC )(serial number 1H12 0DK1343 ) item number 25C -515-966 i'm in the United States Marine Corps special forces I've been over Kuwait nine years just need some assistance and leader ship to jumpstart it is what I'm trying to collect 12 v battery for my edger your organization never did send it

I bought the 28 inch self propelled mower. It will not pick up the cut grass in bag. The cut is uneven and the mower stalls. The grass was not very high. After little use, I have to wait before the mower will start again. I will never buy the brand again.

I used the Tro Bilt pressure washer once. The next time it wouldn't start. The authorized repair agent said that gasoline problems are not covered by warranty so I had to pay $130 for a new Carburetor. I used the recommended E-10 gasoline but the repair agent said that I need to use Ethanol Free gasoline. Why doesn't Troy Bilt say that??? Something that important should be printed in big letters on the outside of the box. Manufacturers are scam artists.

On June 17th, 2015, A Troy-bilt Electric Leaf Blower Exploded While I Was Blowing Off The Driveway. I Sustained Multiple Injuries From The Debris From The Explosion. I Am Having To Have Multiple Surgeries And Will Experience Moderate To Extreme Physical Pains, Mental Anguish, Physical Disfigurement And Disabilities For The Rest Of My Life. It Is Due To My Personal Experience And In My Opinion I Would Not Recommend Troy-bilt To Anyone, Ever!

Do Not Buy Troybilt Anything. It Is Junk. I Purchased A Troybilt Super Bronco Riding Mower From Lowes August 2016. I Was Lied To About The Brand Of Hydro-static Transmission In The Unit By Troybilt. Lowes Said Troybilt Warranty On The Transmission Was Good Until August 2019.......provided This Information To Service Guys Who Contacted Troybilt And They "troybilt" Refused To Honor The Warranty. Never! Ever! Buy Anything From Them

I thought Troy Bilt made a quality product, NOT SO. I have a TB 360 walk behind mower, Model TBABD3DZ711 that I purchased at our local Lowes. I have used the mower for 4 summers. While cutting grass on Wednesday 10/10, the mower suddenly stopped and the blade control cable was popped out of the Premium drive control handle.The area where the cable hooked to the handle had broken and pulled free damaging both the handle and the blade control cable. Not surprising since the are where it fastened is cheap thin plastic. If would have know of this feature I would have looked at another product. Now I know why our Lowes does not sell Troy Bilt any longer.

Hi I just purchased your flex engine. The one attachment I wanted to purchase with this is the aerator. Why is this the only attachment that is not available through you on line? I just left my Lowe's store and they don't have any available. So why is this the one attachment that I have to seek out from various retailers hoping I'm successful.

I have owned two troybuilt mowers...lawn mower burns oil & ruins sparkplugs in one mowing. They are covered in black.Didn't know what was wrong til a couple seasons into mowing with it. Starts hard & have to clean plug each mowing ! My new t.v. 30 r already had drive belt break in 14 months of owning. Repair shop said belt guide broke. They r waiting for guide to come in a wk. later. Not happy ...it looks brand new because I take good care of my mowers.

I to am very unhappy with Troy-bilt & there side kick in CRIME Lowes Bought A new troy-bOtch in may 2018 used it twice and the spindle froze up supposed to have 2yr warranty NOT according to troy-biOch those are classified as wear. Try to get any thing done is like pulling hen's teeth. 4 day's I've tried but all they do is pass the buck..If you want JUNK just shop LOWES and TROY-B0TCH

Purchased a power washer less than a year ago. Used 2 times. Stored with no gas and inside. Would not crank this year. Took iit back to Lowe's in cookeville Tn. Where I purchased july 17 2017. They sent it off when I picked it up it was 92.00. 62 dollars labor 10.00 parts. Said they cleaned the carberator. 20 dollars for pick up. They sent to my Juliet Tn. 50 miles from cookeville. Used 2 times stored in side like you are supppse to do. Very disappointed in Troy Bilyeu product and really pissed at Lowe's. I am sure this will fall on deaf ears. Your company has a problem. Feel free to get I touch with me.. jim

After numerous attempts to get a troy built Mustang pivot riding mower that worked, 3 over 3 months. still after spending over
$3500, and extended warranty I own a 100% piece of Junk.

When I bought my weed eater I thought I was getting a top of the line 4 cycle weed eater instead I got a piece of junk pull chord with plastic parts lasted 3 times ive went through 2 electric starts this year that you put on drill if you can get it to crunk runs good Thats why when I replaced riding lawn mower bought another brand will never own another troy bilt

Belt want stay on

I have recently bought two Troy-Bilt mowers, they are listed below:

TB230 Model 12AVB2A3711 632475 Serial 1E028K31191 with a Briggs and Stratton engine model This information I thought you should know both of the engine threw a rod (connecting rod that is). I called and spoke to a representative and they wanted to sell me new eengines, but I declined. I figure they should be replaced by Troy-Bilt to keep your product name in good standing. I did order parts to try to repair the 104M02 engine, but the crankshaft was bent after I had reinstalled the connecting rod and the cam for that engine. The briggs engine 09P702 is still in tact with a hole in the side of the casing. Please let me know where you stand or your thought on these issues. Thank you.

It's 45 days old and the paint and coating is falling off called the support desk and they said I have to drive 1.5 hours to have it looked at. Don't buy a Troy built mower

This company is a joke.We purchased a power washer two years ago.We used it once to remove paint from a deck.We stored in a DRY shed.We brought it out this year to scoure the deck again.It wouldn't start.Long story short.We finally got it started,it ran for a half hr..I decided to check the gas.It needed some.I shut it off and put gas in it.It wouldn't start back up.Today 5/30/18 I got it started,it ran for maybe 10min..It stoped and now it won't start again.

Bought this Troybilt piece of junk on March 16, 2018. Belt came off. It was past 30 days, so I was on my own. It was just 60 days. Now I have to pay for having the belt put on. Cannot find an email address to send complaint. Oh hold forever for service. Do no buy Troybilt!! Talked with several employees at local post office who are calling Troybilt a piece of crap

I purchased a pressure washer on 3-6 18 I ran a tank and a half a gas would it quit running I cannot get it fixed you keep giving me different local warranty places that don't even work on pressure washers I'm very upset about it and somebody needs to do something about this

I Bought A Troy Bilt Riding Lawnmower Have Had Nothing But Trouble With It The Spindles You Have To Replace Every Year I Will Never Buy Another Troy Bilt Riding Lawnmower I Hope Who Ever Reads The Comments Will Be Really Listening Also Was Wondering If Troy Bilt Does This So They Can Make Money On All The Parts They Have To Sell To The Dummies That Bought A Troy Bilt Rider

2018 BIG RED TILLER !! Safety issue concern: I'm working with a gentleman who called me with the following information. I'm doing my best to interpret the situation. The issue indeed exist but my wording for parts of the tiller may be different than what they are. Here it is... "The tiller has a safety device (Interlock switch) that may be missing and will allow the unit to start with PTO engagement. The instruction is to hold at least one of the handles depressed. This will allow the unit to start normally, but if the interlock switch is missing when the handle is release it will continue to run. If that is the case please use extreme caution or best not to use the unit until the interlock switch is installed. You can visually follow the wiring down the handle tubbing and you would notice a plug that appears not being used. That would mean the Interlock switch is missing. In short PTO engagement is the tines turning and if engaged they could start turning when the unit is started allowing the unit to move on its own toward something or someone. My explanation may not be completely actuate but my concern and diligence to warn is. Please check you unit for the missing interlock switch and contact the manufacture. God Bless and be safe... les

Purchased a 4 cycle weed eater in November 2017. Used a 2 ~ 3 times. Started to use it now in April. Ran for a short while and quit. Would not crank. Took it back to Lowes where purchased. The 1 year warranty is useless. I would have to pay 20$ to send it and probably have to pay to have it repaired. Guess it would be gone right at 4 weeks. Troy built would decide what it would cost me to have it repaired. I just took it back home. Will have someone else to repair it. This is the last troy built this household will ever purchase. The person at Lowes was not at all friendly. Try to avoid this rep anytime I can.

My 76 year old mother purchased a Troy built power washer August 20, 2017. It was already put together when purchased. She used it one time and now it no longer works. We took it back to Lowe's in Texas City, TX, Store #28. Lowe's sent the power washer out to be repaired because when she attempted to utilize it again, the power washer would not start. Yesterday, February 12, 2018 my mother received a call from Darryl at Alta Quip, out of Louisiana stating, the power washer was missing clips from the billboard, the oil was dirty, corrosion internally/carborator and needed a new spark plug because the one that was in there was corroded. He also said there was fuel left in the fuel tank. We contacted Troy Built on today, February 13, because they are the manufactor of the power washer and explained what the repair tech stated was wrong with the power washer, she Darneisha asked for photos. She initially seemed as though she was trying to turn a negative situation into a positive one and yet it did not turn out that way. I continued to explain to her, there was no gas in the power washer, there was no gas remaining in the fuel tank, the washer was dry when attempting to use it again. The oil should not be dirty as it was only used once. I was then directed to Austin Ready Repair in Austin Texas, spoke with Paul and was told the same thing. I told him we were not going to be paying for the repairs, because it should not be in that condition after one use and they should just send it back to Lowe's. I was instructed I needed to contact Lowe's Service Advantage (1-888-775-6937) by the way I had to Google the correct number because he gave me a false number (866-549-4821) that doesn't work. Finally I spoke with Edwin there and he was no help, I asked that the power washer be returned to the Lowe's in Texas City and he continued to attempt to have my mother pay for the repairs before it was returned to the store. I told him they were taking advantage of my mother because she was of age and a female. Her brother was the one who used it to wash her house down. I contacted him and all necessary steps for maintenance were done. She my daughter attempted to use it on January 29th of this year, it would not start which warranted the return to Lowe's on the 30th of January. The spark plug was not corroded, there was now fuel in the fuel tank as it was drained before Lowe's would accept it. Now they are saying the warranty will not cover something that was clearly defective when purchased. All I want is for my mother to get the money back/returned to her Lowe's credit card. She wants to purchase another one from Sears.
Worthless company, fails to honor warranty, sells defective merchandise. Does not want to help the customer. Why do you sell defective merchandise to customers, it breaks down and you blame the consumer. I pray that you take back that piece of � crappy merchandise and honor the warranty.