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TurboTax Customer Service

User Reviews, Ratings and Comments

TurboTax customer service is ranked #335 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 32.67 out of a possible 200 based upon 568 ratings. This score rates TurboTax customer service and customer support as Disappointing.

NEGATIVE Comments

529 Negative Comments out of 568 Total Comments is 93.13%.

POSITIVE Comments

39 Positive Comments out of 568 Total Comments is 6.87%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • had a very pleasent lady basicly told me to go screw myself! i read the exact instructions to her and she told me i didn't understand. What i should have done......
    62 yrs old and have 2mastersdegrees and a doctorate. i think i can understand most any
    most any written word in 4 languages. don't wase your time and or money........w

    mudhenwayne 5/16/12 2:08PM
  • i get the feeling from their website and that contact number i found on here that they don't want to speak to people.. the number said that they were currently closed and i called during their "regular business hours"

    Anonymous 5/16/12 7:56AM
  • I used turbo tax software in 2008 and 2011. I have W-2 and my spouse is 1099. In both years we did not pay any quarterly tax for 1099. Ultimately we owed tax at the end of the year which included penalty. In both years we got a refund form IRS because we paid excess amount towards penalty. Ther is something wrong with software in determining the penalty. Thanks to IRS that they looked into our returns in both years and found out the error. I am loosing confidence in using turbo tax software.

    Anonymous 5/5/12 9:04AM
  • I have more than 30 years experience at computer science and never happen like the TurboTax so bad sevice as buy a CD writed outside is 2011 and 2009 vision inside.I call sevice all day no body respond,tday is last day of tax reporting ,

    simon 4/29/12 5:09PM
  • I was not able to speak to a live person. There were no options to select to speak to a live person. Very Bad Customer Service

    Anonymous 4/26/12 8:25AM
  • oh yes it took me all around for about an hour to file a free 1040A till the time passed and missed the deadeline I had error messages and locked after they had my money...I SENT AN E-MAIL TO INTOIT BUT THERE IS NO REPLY????THE WORST EVER

    NONE1 4/25/12 8:01PM
  • I AM DONE WITH TURBO , YOUR CUSTOMER SUPPORT IS PATHETIC, HOW THE HELL IS ANYONE SUPPOSED TO CONTACT YOU. YA GOT MY MONEY SEE YA. IN TODAYS WORLD CUSTOMER SATISFACTION IS WHAT FEEDS YOU aND KEEPS YOU ABOVE WATER....YOUR SUNK

    POSTMAN16915 4/25/12 4:04AM
  • has anyone had this problem>?
    you use your turbotax credit card to pay for a taxi-cab ride and they "pre-authorize" 143.00 more than the actual amount (13.00$, so total 145.00$), and claim there is a 60 day hold, and you can either call the cab company or wait 60 days. Well its been 45 days, and I already called the cab company. They said there is no hold. I called turbo tax back and to sum it all up they basically said yellow cab was lying. To me it seems like they have no one to answer to any they can keep getting away with taking peoples money, using it, making money with it, and then SUPPOSEDLY giving it back. I say SUPPOSEDLY because I STILL have NOT received my money. I am contacting the BBB next

    alexislynley82@gmail.com 4/23/12 3:28PM
  • "We're Having Trouble Printing Your Return
    Sorry for the inconvenience, but TurboTax is experiencing a temporary problem printing returns.

    We're working on the problem and expect to have it fixed shortly.

    Please try again in a few moments."

    Needless to say, my taxes will not get filed today.

    anoddexperiment 4/17/12 7:19AM
  • All I can say is I have been waiting for 2 hours now, cause they are asking me to repeat a security question, it wasn't even the question or the answer that I picked, I have been using Turbotax for the past 2 years, but I'm done with you now. I am going to some one else that at least has a customer support or at least someone that can answer a phone call. I'm still sitting here after 2 hours, utterly disgusting. Turbo Tax you should be ashamed. Kim from Abilene, Tx.

    kimclement 4/16/12 6:41PM
  • This is ridiculous!!! Where are the live agents they advertise they have? Good grief. I'm basically done with the return, but ir said it found an error. The only problem is that I dont understand what it is asking us to change. It tells us to change it to the value that is already there. I have used TurboTax for years, but I'm seriously wondering wether we'll use it again.

    CajunKid 4/15/12 4:21PM
  • could you have worse customer service?Don't know if you are friendly or able to fix problem - spent 1 hr just trying to find number and contact - unable to do so - when number was finally found through google not your web site - the wait after getting through prompting was over 30 min. This is a lesson learned no wonder you customer approval rating is less than 3.

    Anonymous 4/15/12 2:26PM
  • I'm trying to reach someone but looks like I have to wait 30 minutes. I loaded the state program and now the program does not work. Why

    Anonymous 4/13/12 3:53PM
  • Their customer assistance is the worst. As a customer service rep, I cant believe this has not been addressed sooner...TURBO TAX GET IT TOGETHER OR GET IT OUTTA HERE!

    SEXyT 4/13/12 2:35PM
  • confused I tried getting help for filing a purchase of a house 2010 and sold 2011.Called
    Turbo Tax lady was just as lost as I was. Could not help me on where to report this second house bought remodeled and sold. Kept on taking me to rental property/busineess property which was none of the above. Would not be able to help me until I paid for turbo
    even though it says on mail in program that I don't need to pay if I wasn't satisfied with the program. She spent about 20 minutes and her guessing was just as bad as mine. I had used in prior years but they don't have all forms needed IRS said I needed form 8949 which was not on Turbo Tax.Very disatisfied with telephone help. Maybe that's why they don't print phone number for customer service anywhere. Had a hard time looking for one.

    disappointed 4/13/12 10:26AM
  • I have been waiting on a refund check from Turbo tax for over two months now. Was told it would process in 4 - 6 weeks. Called this AM to check status, been disconnected 4 times after waiting over 10 minutes on hold.

    I love the product, but would like the money back that they zapped my account for. It came out really quick, why can't I get it back really fast.

    Any suggestions on how to rectify this situation, I am hold again, now they say it will be 9 minutes to be connected or disconnected. need a better system

    Anonymous 4/13/12 6:27AM
  • I was disconnected after a 41 min. wait. Called again and tech guy said he'd transfer me to a different support. Asked if they were available now... yes... they were not. So I waited on the phone and hour and 45 min. and I still don't have answers. I've used TT for the past several years and had thought they did a good job walking one through the return. This year I am definitely disappointed in having numerous problems related to the k-1 schedule.

    maryelb 4/12/12 9:46PM
  • I waited for 41-42 minutes and then there was enough 'static' to be disconnected. not cool.

    maryelb 4/12/12 8:54PM
  • This was horrible. I usually do my own taxes & thought i would take it easy...wasted an hour and a half filling out useless forms...all for what???? wouldnt let me print my forms? i think it was bc i opted not to "donate" yes they ask you to "donate"!!! H&R Block asked me to change my computer to low definition then this....now im pissed and wasting more time complaining about much this site sucks!!! One of the worst,most frustrating experiences I've ever had!!! Dont do it. I would recomend (if you cant do it yourself) paying $50 and not dealing with this major waste of time and stress!!!

    wasteofmylife 4/12/12 3:52PM
  • I am Having my worst ever experience with Turbo Tx. I have used it for about 10 years and never encountered problems. This year, I lost my data and am unable to retrieve it. Trying to get backup data to my computer and cannot seem to sign on to my account. I cannot file my taxes (mostly finished) because I cannot retrieve it. J. Adams

    Anonymous 4/12/12 10:00AM
  • I called turbotax customer service twice today and waste 4 hours total. Both customer service representatives hung up on me without fixing the issue. The tool is nice, but if you get stuck and need help, forget about asking for support. Their customer service truly sucks.

    Sheytoon 4/11/12 6:08PM
  • I spoke to a Turbo tax consultant on April 9. I was given an excellent answer to my question and told I would receive a follow up EMail reviewing the answer and IRS references. I have not.
    Case # 11475552

    enkjian 4/11/12 8:56AM
  • This was the WORST customer service ever. NEVER again. I've been a LONG term customer and never again will I use them. Bad customer service.

    SF Girl 4/10/12 9:48AM
  • haven't been able to access my account for 45 minutes - locked out for 15 mins over & over. Costs 9.95 to talk to a service rep. Arrgghh!

    Anonymous 4/9/12 5:55PM
  • SO FRUSTRATED AND UPSET. TURBO TAX WILL NEVER HAVE TO EVER WORRY ABOUT ME FILING ELECTRONICALLY WITH THEM. FILED MY 2011 TAXES, RECIEVED MY MONEY ON TIME FEB 1ST. SO I BARELY SPEND MY MONEY. I SO HAPPENED TO CHECK MY CARD TO SEE WHAT WAS MY AVAILABLE BALANCE. TO FIND OUT THAT MY ACCOUNT WAS PUT ON HOLD FOR SECURITY REVIEW.SO I CALLED TO SEE WHAT THE PROBLEM WAS. THE REP TOLD ME THAT I HAD TO FAX OVER MY PICTURE ID, SS CARD, AND A BILL WITH MY ADDRESS ON IT. I DID ALL THEE ABOVE. THEY TOLD ME TO CALL BACK 5-7 DAYS AND MY ACCOUNT WOULD BE OPENED. I CALLED BACK AND THEY HAD CLOSED MY ACCOUNT PERMNANTLY!!! THEY SAID THAT I WASNT GOING TO BE ABLE TO RECIEVE MY $4,484 THAT WAS LEFT ON MY CARD. I CALLED ALL THE NUMBERS AND NO ONE COULD HELP ME. IRS, THE BANK THAT TURBO TAX DEALS WITH. ALL I CAN DO IS CRY. I HAVE CALLED OVER AND OVER AND TALKED TO SUPERVISORS AND REPS AND THEY CAN NOT STATE WHY MY ACCOUNT HAVE BEEN CLOSED. SOME ONE HELP ME!!! I WILL NOT GIVE UP.. IM CONTACTING THE BBB, THE NEWS STATION AND THE FDIC

    VADIVA84 4/9/12 1:46PM
  • I filed with Turbo Tax on February 10. I recieved notification my state and federal taxes were accepted February 11. March 24 I finally recieved a card after the company "apparently tried to send it to me 3 times." I recieved only half of my federal return on my card and was told by Turbo Tax that "the IRS must have taken the rest for an inknown reason." I spoke with the IRS and they said no money was taken. Turbo Tax customer service keeps giving me the run around. THey are no help, and I hope they are prosecuted for their fraudulent dealings. I will not recommend them to anyone.

    gypsy 4/3/12 7:58AM
  • TURBO TAX IS HOLDING MY FUNDS FOR MORE THAN 60 DAYS!!!!!!!! 360.00!!!!!Turbo Tax is holding my money for " 1,440" hours says a customer service rep and supervisor. It has been more than 30 days since my transaction of a car rental, enterprise released the hold 38 days ago, but Turbo Tax is holding my money in pending for at least 60 days!!!!!!!!!!!!!!!! they will not release my money and will not give me an actual date of funds relased.....OMG Turbo tax Card is a scam....never again

    mariroro 4/2/12 9:21AM
  • I have been using Turbo Tax for years without problems. This year I chose to divide my return in half, part in my bank account and part in a Turbo Tax card. Well, it all went on my card. I didn't have the problems that other people were having, I was able to use it. The problem I have is, while at Disney World, I was charged $182.00 for dinner, while we were on the dinner plan. The resturant cancelled the transaction and completed one for the correct amount for the tip. It has been 15 days and Turbo Tax card will not release the funds. Called several times and they said they can hold it for over 30 days. I checked on the FDIC site and it says it must be rectified in 10 days once notified. I just went to the BBB to file a complaint and it says "According to information in BBB files, this company is no longer in business. If you have an unresolved dispute with this company you may wish to seek legal advice." What??? It was under Turbo Tax LLC, tax preparation. I am going to file a complaint with the FDIC today.

    raggedy4 3/30/12 10:30AM
  • I called 877-230-3458 at 5:43 EST today March 28,2012.I informed customer service rep. that I speak nasally due to Oral Cancer surgery last year.I gave her my name and email.She started to say that she couldn't understand me.I asked her to please have a little patience with me.I could not believe she hung up on me.I am beyond upset and devestated.I work for the US Government and interact with people in person and over the phone on a daily basis.I always inform them that my speech is a bit nasal due to Cancer and they kindly make an effort to understand me.I'm a paying customer and I or any other customer do not deserve this type of treatment.I hope someone will look into this matter so no one will have to be humiliated like I was.

    Anonymous 3/28/12 3:16PM
  • I have used this product for 8 years with no problems till now. They double charged me and ive called them over FIVE times and they have yet to refund me my money. Very upset with this company right now.

    Anonymous 3/28/12 11:22AM
  • Purchased Turbotax because the one I like Quicktax is gone. Quicktax was awesome, turbotax bad. Would not allow me to even do all on line, had to keep phoning this stupid phone number to activate, said could not log onto internet, but had no trouble logging onto internet to get newest updats, what a scam, what a piece of XX!!#*.
    Was not even nice and user friendly

    Will never buy again any Intit programs, ever

    Miss Quick tax 3/24/12 9:27PM
  • I have "chatted " twice and spoken to two different people, one of whom, I could not understand because of her accent.
    My issue is that the capital gains and losses information was not transferred to the Tax Summary page so no income was recorded, Line 127 is blank. Each person told me to do exactly what I had already done in the first place,
    I believe the problem is in the software and I would like to speak to an IT person to see if he/she could fix the problem.
    I might add say that I have bee using Quicktax for over 10 years and never had a problem until I was forced to use the Online version because I am using a Mac.

    M5*d 3/23/12 3:33PM
  • Their program is flawed.
    It doesn't carry forward the correct amounts.
    I want a refund from Turbo Tax.
    There is NOBODY answering the phone at
    Customer Service.
    Just raking in the money while providing out a poor product.
    You won't see this product around next year...guaranteed.
    I've used Quick Tax and Turbo Tax for years and this is the absolute worst.

    disgusted 3/22/12 8:15PM
  • I can't even get any customer service. There's no phone number, no live chat (where their site says "LIVE CHAT", FAQs are useless plus they screwed me by itemizing my deductions when the standard deduction was more! Because you don't get to see your actual tax forms while they are "walking you through the process" I didn't realize it until it was too late.

    asphaltsally 3/22/12 2:04AM
  • Paid $40 extra to file a state return electronically and the program would not allow me to do so. I called TT and got connected to a call center in the Philippines and spoke to someone who could not comprehend what i was saying. TT provides no customer support, only a call center for sales and online boards to search for a question and answer that someone else shared.
    TT state programs are poor quality and very high price..

    This is a complete ripoff. I suggest using another software program or go to your state tax dept. web site for free products that actually work. They want everyone to efile.

    I Hate TurboTax 3/19/12 12:36PM
  • i think i may finally have some of the info i need i never received a card my refund was applied on the 8th of last month everytime i call turbo tax they say send the info again now they have blocked my number i know this because when i used a dif phone i was able to get through and when i use my phone it says all of their lines are busy someone needs to do something about this may a class action law suit or something idk but it just is not right here it is spring break and i dont have my money for a trip that was planned months ago im so upset idk what to do guess it will be another month and does anyone know if it is true that there is a freeze on refunds in the state of florida this may make things worse on me

    quada41 3/10/12 1:37AM
  • I filed with turbotax Jan 19th and was accepted within the same day. I also got the refund card and had a dd date for the 3rd of Feb. I called the card to make sure it was activated and it said that the account was closed. I called tt and all I got from them is "fax in copies of sensitive info" so I searched the web and found info on how to contact the bank that would receive my refund money and then called them. I gave them my info and they told me that it had been dd Feb 6th but since the account was closed it was sent back... It is now March 7th and no refund. I even called IRS they didn't kno when or where... So they have put a trace out on my missing refund.

    tjacks 3/8/12 11:27AM
  • Extremely frustrating. By error I ordered, charged and paid for an Advantage Turbo Tax. I need to receive a refund. To get a phone no. to 'customer service' is like a joke and your website offers only a loop around. This is not fair and it should be outlawed.

    Arie Arazi
    Tel.: 604-730-0367
    e-mail: arie_arazi@yahoo.com

    Anonymous 3/8/12 11:04AM
  • I too had used turbotax to file my taxes and have money dd to card. They closed my account on feb. 17 due to security review. Faxed everything they needed, and still waiting. I will never use them again!

    Why Me 3/8/12 8:45AM
  • Terrible Terrible Terrible Customer Support!


    Hope you dont run into a problem because their strategy is to run you around in circles for hours until you give up in frustration.

    Did all they asked for 2 hours online to try and fix a buggy problem with the form, finally they asked me to print screen and email it get a refund so I could start fresh at least. Did this and they continue to make demands for things I have to do. Sorry ran out of time and patience. You win the battle Turbotax but you lost the war, I'm taking my future business elsewhere.

    steve 3/7/12 11:11AM
  • I filed my taxes since Jan 26, my money was deposited to my turbo tax card on the 3 of Feb. I have not received my card because it is under security reveiw. I have faxed copies of things they needed 3 times and I am still waiting. I call everyday and all they tell me is to call back. I am really upset that it is taking this long for them to process my paper work and send me my card. This will be the last time I ever file with Turbo Tax again!

    coley 3/6/12 2:37PM
  • Submitted Federal tax return and recieved email that it was recieved and accepted by the IRS. Call the IRS and used there web site at myrefund.com and they connot find anything. Call Turbotax, ( should be called cadiletic converter tax because of the effect it has on speedon speed ) and they say that the IRS has been doing this allot lately and the tax people say what are they talking about. Than they say wait 8 weeks to see if it comes in. Now what if there is a problem and it does not show up. Another 8 weeks to wait. This system sucks monkey tails.

    erniekelley1 3/6/12 11:39AM
  • I have used Turbo Tax for about 7 years This year I was really upset with everything This is the first year I choose The Turbo Tax Card I received it within a few days ...I said wow they are fast.. when you receive it ..it tells you to call and have it activated right>?
    ***Wrong*** when I called to activate it they said oh NO you dont activate it when your money comes to us from IRS we put in on your card and we activate it so I said fine... weeks go by~~> me calling countless times and yes they were rude or always giving excuses about everything and needless to say when I called to check the status after waiting on the phone listening to that horrible music they said oh we are sorry*** your card was not activated when your money come in ..so we had to send your money back to IRS I did my taxes Jan 28 its now March 5th and nothing I will never use Turbo Tax again in one word HORRIBLE.
    Signed One Less Customer.

    Anonymous 3/5/12 9:49AM
  • I keep having problem log on Turbo Tax . AND THEY DO NOT HAVE ANY TECH SUPPORT EITHER.

    DO NOT WASTE ANY YOUR HARD EARNED MONEY TO PURCHASE THEIR PROGRAM!!!!!!! ON LINE OR THE SOFTWARE, YOU WILL THANK ME LATER.

    People, DO NOT ever use their program cause you will regret it.

    mayberry 3/3/12 2:57PM
  • I used Turbo Tax to file our 2010 return. The 1040 entered an amount in 16a and the taxable amount shown in 16b was 93% of that. The 2011 1040 showed just a little higher amount in 16a, as nothing much had changed, and 7% of that amount in 16b. Since Social Security benefits did not increase, the same amount were entered in 20a for both years. The 2010 taxable amount was 83% in 20b and .00 in 2011. The 16b columns varied by $41,000 for 2010, and $16,000 for 20b. The Turbo Tax Review section showed that I had two errors, one due to a decimal point error on one entry and the second was a ten cent error in copying on the electronic form. After correcting these, my return was said to be error-free and ready to be filed. The results are not consistent for entering similar entries for the two years.
    I phoned your customer support number and was on the phone for over an hour with Courtney. Most of time was waiting as she checked with a supervisor three times. The first time, she returned and said I would have to call the IRS. I replied that it appeared to be a software problem and they could not help with that. The second time, she stated that Social Security is not taxable. At one point, I think that she mentioned Marie but I was not sure if she were talking to me or herself. The third time, I asked her just to compare the Income section for Pensions and annuities and for Social security benefits. I had been on for over sixty-some minutes when we were clicked off. I did not receive a return call of explanation.
    Since my purchase of the product was made at Costco, I attempted to get online help at the site given on the back of the CD container. It said that there is no such place so I found this location through AOL Search Results. I hesitate to call again.
    Since your software assures me that my return is correct, shall I submit it and wait for IRS to let us know otherwise?

    Cal 2/29/12 2:58PM
  • I e-filed on feb 1 2012. it's the 29th and I have yet to receive my refund. I'm expecting a DD. I don't know who is at fault; me, turbo tax, the IRS?? I originally had a dd date of feb 13th then never got it and now where's my refund website only says they have no information to provide me with about my refund.

    Paul 2/29/12 1:53PM
  • Filed my taxes on the 7th and the irs dd my funds back on da 16th.Turbotax says there is a security issue with my account.I faxed over the info they asked for me and I still have not recieved a new card.The supervisors say the agents give out the wrong info becuz they dont have all the notes.I have tried calling today and there is a man on the recording saying their lines are completely busy and the phone hangs up.NEVER EVER AGAIN WITH TURBOTAX!

    Madness 2/29/12 6:54AM
  • thanks so much for this information it definitely worked you rock!

    Anonymous 2/28/12 10:23AM
  • Your RRSP form on turbo tax is wrong on the contribution date. It is not March 1 2012, it should be Feb 29 2012. You should fix this immediately so customers aren't mislead by your forms on turbo tax. I already called and spoke with an agent to advise them of the date error on the contributions but thought I would send a message just in case it does not get communicated.

    Anonymous 2/28/12 9:23AM
  • Filed Federal and State 8 Feb, 2012.
    Got reply of acceptance from Federal on 8 Feb, 2012 and State acceptance on 9 Feb, 2012.

    Got an e-mail saying my card was sent on the 9 Feb, 2012.

    Finally got TT to resend the card on 26 Feb, 2012 and they said I should not try to contact them until 12 March, 2012 if card fails to show.

    Never got to talk to anyone unless I stayed online for 30 minutes or more.

    KCRonCarter 2/26/12 2:53PM
  • I did my taxes on 2-8 was supposed to rcv card on or before 2-18 never rcvd card but my money was dd from the IRS on 2-22..turbo tax tried to say card held for security reasons...I faxed in my info on 2-20 card is still not released..the cust service reps are rude and not helpful and make you feel like you did something wrong..its not right..I filed a complaint with the better business bureu..you should too...Turbo tax are crooks...As far as I see it if the IRS doesnt have an issue with me and doesnt think Im a security risk turbo tax shouldnt...and they dont its just an excuse to hold our money and make interest on it

    Jessarae410 2/25/12 1:39PM
  • I'm very unplease with the satisfaction that I'm getting with turbotax I have call and call for days and can't get anyone someone have did taxes in my neice name and I can't get ananyone

    Mikeshia 2/25/12 11:04AM
  • Turbotax is not transmitting my return claiming my internet connection is bad. Every other program we have that works through the internet is doing fine. Turbotax's failure to connect to the internet also prevented me from downloading information from my investment company. Now the program is locked up. Very disappointed in their product this year!!

    Tax Preparer 2/24/12 9:39PM
  • I efiled on the 6th. Got my card on the 18th. Called to activate it and was told by a rep that you send them out activated after waiting on hold for almost an hour. Funny that I called back 2 days later and had to activate the card. Now the IRS said I should of had my refund on the 21st and here it is 3 days later and still no money on my card!! WTH??? Talked to a rep yesterday and was told I had to wait 72 hours. That should have been today. Then they told me to wait 3 more days. Your customer service is HORRIBLE!!!!!!! I will never use your service again.

    jars_61 2/24/12 5:10PM
  • THIS HAS BEEN THE ABSOLUTE WORST EXPERIENCE I HAVE EVER HAD WITH TURBO TAX. TRULY A NIGHTMARE!!! I HAVE USED YOU FOR THE PAST 5 YRS. AND NEVER HAD A PROBLEM. THE "CONVENIENT" VISA CARD THEY ARE PUSHING CUSTOMERS TO GET IS THE TROUBLE. WHOEVER READS THIS IN TIME TO NOT GET THE "FAST" VISA CARD DO NOT GET IT!!! I FILED LAST WEEK IN JANUARY, AND AM STILL WAITING (FEB. 23)... AND NOT ONLY THAT - I KEEP GETTING THE RUN AROUND FROM EVERYONE I SPEAK TO AT TURBO TAX, THIS PERSON GIVES ME THIS PHONE #, SOME JUST DISCONNECT, COME GIVE YOU WRONG INFO, AND SOME DON'T HAVE A CLUE. WILL I USE TURBO TAX AGAIN? NOT IN THIS LIFE TIME. I JUST CANNOT GET OVER THE CRAZINESS ASSOCIATED WITH THE VISA CARD -- GET THE SUPERVISORS TO CALL AN OFFICE MEETING AND TELL THEM TO "NOT" PROMOTE THE VISA CARD TO ANYONE!!!!! IF I DO NOT RECEIVE AN ANSWER FROM THE IRS TOMORROW WHEN I CALL, I AM GOING TO TAKE DRASTIC MEASURES ON TURBO TAX. AND BELIEVE ME, THERE WILL BE HELL TO PAY!!!!!!!

    Anonymous 2/23/12 7:51PM
  • Dear Turbo Tax,
    Your hold music is extremely annoying, especially after 25 minutes of waiting to get a rep. Although it's nice to get a break from the horrible "music" you've chosen to torture your customers with, which I imagine was ripped straight from the soundtrack of a circa-1985 porno-flick, hearing that 'my call will be answered shortly' every 30 seconds, doesn't do anything to make me less frustrated with TurboTax, or any of its affiliates. Get more customer service reps, and while you're at it, teach them how to answer a question, such as "Why is there a 72hr processing time on an ACH?" (Hint: telling me it takes up to 72 hours for 'the process' is inadequate).
    This experience has been a nightmare. No info about the 'small' IRS problem that's clearly affecting EVERYONE (i.e., the "corrupted batch" that supposedly didn't affect my refund, but somehow has affected my refund's processing time entirely); no info about why my refund is taking so long to process; no info about why it takes so long for TT to release funds after receiving them from the IRS. The idiot from Visa cardholder support actually told me to call the IRS to get info on what happens to my refund AFTER they've released it to TT. You know when I got an estimated refund date from the IRS? Coincidentally, the very same day I called and got a live rep @ the IRS. Oddly, she acted like she had a hard time FINDING my refund info, at first. Somebody dropped the ball big time, here, and if I owed someone else over $8K, and didn't give an explanation when I didn't pay up in time, I'm certain I'd have to answer for it. But do any of these jerks have to do the same? Of course not. NEVER AGAIN will I use TT, their stupid direct deposit card, or even Visa, if I can avoid it. I'll also be adjusting my withholdings, so that the govt. won't have to worry about giving me back the $$$ I've so graciously let them borrow all year, interest-free, in the future. This is absolutely ridiculous.
    Signed, Pissed off customer #infinity

    angrybiatch 2/23/12 4:04PM
  • My card was mailed to me so they say on feb,2nd hmmm still no card wtf turbo what are you schemers or liers,or a joke!I even called spoke to a supervisor and he stated i would have it by 23rd .NOT FUNNY NOT HERE THANKS

    Anonymous 2/23/12 4:01PM
  • This is bologna I will never use Turbotax again they charge to do something that is free and on top of everything they make it impossible for you to get a stright answer from a CAR they just transfer you in circles -__- I reiceve my state in a matter of days and its been a entire week past due I'm suppost to recieve my federal umm what's going on where is my money? Turbotax sucks and I will never ever use them again!!

    shell_614 2/23/12 11:55AM
  • Just letting you know that I e-filed on Feb 2nd--- flashing advertisement "filel now" refund in 7-10days!! Total crap; I still haven't received my refund and my son filed on Feb 9th with H&R and received his refund on the 17th. accordign to Where's mr refund- I won't receive my refund until Mar 6th. So glad- I rushed and your "free" efile isn't free!!

    Very disappointed ....

    Feels taken 2/23/12 11:33AM
  • Filed my taxes Feb. 2nd and both my federal and state where accepted on this date. Its now Feb. 23rd and still have not recieved my federal. Iam so mad because not one person can give me an answer as to where my money is. THIS IS RIDICULOUS.

    knjackson1 2/23/12 11:04AM
  • I was to receive my refund on 2/21/2012...I received my state refund on 2/22/2012 but my federal still has no signs of showing up yet. When I called yesterday, ughhh, they said they have no idea what the time frame is for dd to go through...really? I will never use this again. If I have to wait 21 days from now on, I will efile and wait for the check, it would be faster!

    ckwittymama 2/23/12 8:02AM
  • The IRS website said I was suppose to receive my money by the Feb. 21 and today is the 23rd no deposit yet. I choose to receive the turbo tax card because it said I would receive my money faster. I have used turbo tax for years and will never use it again. When I call all the people tell you the same three sentences that they have them me memorized to say. It is a bunch of bull talking about it takes up to 72 hours for an ach to go through and they have no further information. I'm sure Turbo tax will lose millions of customers because of the cheap customer service and lack of skills to provide the customer. I'm really pissed about my mo ey being lost in cyber world somewhere.

    MsPissedAtTurbo 2/23/12 6:45AM
  • HORRIBLE!!!! I have used turbo tax for over 8 years with no problem until 2012. I filed my taxes, went smoothly just like any other year, then when turbo tax took over, everything went to S***. I opted this year to have money deposited onto a turbotax debit card. Recieved the card with no problem, tried to activate it and was givin a message that acct can not be activated because of fraud. Tried to contact turbo tax, was on hold 45 minutes. Gave rep my information and she told me to hold while she pulled up my acct, instead she transferred me to an automated system that told me my card was closed and I would need to contact the IRS. Called IRS, they told me they had no information on turbo tax other than my funds had been released to turbo tax and everything looked fine on the IRS side. I am not on hold AGAIN waiting for longer than 45 minutes for a representative to answer. From all previous posts I have a feeling I know where this is going to go. I am going to have to prove identity 5 times before they finally just have the IRS send me a check in the mail. I have bills to pay Turbo Tax and I can promise you that you will never get another dime of my money ever again!!!!

    Anonymous 2/22/12 2:55PM
  • I am having the same problem I have been using turbo tax for years the IRS wmr says my money was deposited on the 21st and it's supposed to get put on my tt card but yet when I check turbo tax there is nothing and the bank site that you get to check your status says they haven't received the money from the IRS yet today is the 22nd this is crazy I have never had this problem before I am done with turbo tax next year I'm sure they are gonna loose a ton of money bc of the way they are treating people

    Jdf 2/22/12 6:49AM
  • After 51Min listening to music first 25min then get fake out with a ring every 2 min Turbo Tax hung up on me, never got a human or machine voice. I see why most are abandoning ship it's just not the same any more. Looks like any other big company all they want is my money and not give me anything advertised "Personalized answers live by phone or chat" well I hope I'm not audited.
    Signed another pissed of customer.

    DRF Crusher 2/20/12 11:00AM
  • THIS IS AWESOME.
    I love the turbotax and the T-tax visa card.

    I have been doing taxes for years. I know just how to complete a return to get the max return, which deductions the IRS is never going to check, how to max out that erned income credit and so on.

    I refuse to pay Ttax any more than I have to, so I get all my customers' information by paper copy in my office , then I use personal Ttax online to do their taxes. Trbotax pro series or whatever it's called cost a fortune.
    I used to get the checks sent to my office, then when customers wanted to pick up their rrefund, they would endorse the check to me, and I'd write them a check taking out my fees. But the IRS stopped that.
    So then I gave the routing and account number to my account, and wrote checks for my customers from my account. The IRS stopped that.
    Then came the card. Now I just have the Visa sent to my office, set the PIN, withdraw my fees in cash, and then give the card to my customer. It works great.

    Are there times when I told my customer his return would be smaller than I know it would be? Sure, my fees are way cheap anyway, so I'm just rounding down so I can collect my fee with no argurment.

    Are there times I round up on deductions and credits so my customrs get bigger refunds, and I can get bigger fees? Look- we all know the IRS take more of our hard earned cash than is fair. I'm just evening the playing field a little.

    The trbotax ruls this year are making it very hard on me. Holeeeee sheeet when I gotta check in on more than 2 or 3 returns, I gotta call back and wait on hold for hours and hours. It's worth it when it works, but it's hard and increases my fees. And when trbotax cancles the card and sends a check directly to the taxpayer, I usually dont even get paid. How is that fair?

    Trbotax shold go back to the old way, it was better and faster for everyone.

    taxpro68 2/20/12 7:58AM
  • Its been 2 weeks and I havent recieved my money. I have faxed information 3 times and each day i call we need you to fax it again it will take till wednesday now to friday now to tuesday and friday again I mean whats up with that I sent you what you wanted just give me my money. Im really fed up with this company!

    mmdmjlj 2/20/12 7:41AM
  • I used turbo tax for many years. But for the 2012 year I have so many issues with them it is redicioulious. I don't understand how they can keep my money while the IRS gave me my money. Then I feel they giving me the runaround. They closed my account and I can't get my money. I have to fax my I.d and info and I already did but they didn't received it. But when I talk to someone after being on hold for almost an hour they can't give me any info. Then I here different things from everyone I talk to not a good way to run a business. I will never use turbo again they won't even give

    MikeJerz07 2/20/12 7:37AM
  • This is my first and last time using turbotax, I went to the irs website says my federal was sent on feb. 14 but still havent gotten it I got my state but were is my federal? Cant even get through to turbotax hate automated voice messages. Like JG wetworth says IT'S MY MONEY AND I WANT IT NOW. I will never use them again

    josh3012 2/19/12 4:57AM
  • NevEr AGAIN WILL I USE TURBOTAX. IVE USED THEM FOR.YEARS TO FILE NP THIS YEAR CHILD PLSS THE IRS SENT TURBOTAX MY $$ ON 2/3 I call card only to find out its closed to then be told to fax proof of identitt,ok fine did that to be told wait 5-7 bus days, ok did that still no $$ cb to be told fax again... Well long story shoer I had to fax my info 3 times still to cb today n b told they need another copy of id faxed..wtf.. I asked the rep to submit reqyest to send back to irs n I can take id in locally, only to be pur on hold and hung up on.... Whos really commiting the fraud.hmmm.. Im contacting BBB and vice pres of turbotax BOB MEIGHAN!!!

    Akhmylife 2/18/12 1:43PM
  • DONT USE TURBO TAX!!!!!!!!!!!!!!!!!!The IRS released my money as of the 13 of February and turbo tax said i was supposed to recieve my card on the 16th and today the 17th still no card!!!!! After waiting on hold twice for more than 50minutes the only thing they could offer me was to send me another card and I pay the 19.95 fee. WTF, are they serious?!?!?!?!? Havent they inconvienced me enough?!?!?!?!?!?!Or they said they can cancel the card and send me a check in 30days!!!!! Really? you have got to be kidding me. They are a poor excuse for a company. DO NO USE TURBO TAX REFUND CARD!!!!!! HELP, i dont know what else to do!!!!!

    sofeeuh559 2/17/12 6:56PM
  • Never used Turbo Tax until this year and I refuse to ever use them again, when I call I only get an automated voice. I was told my refund was deposited on Feb 15 and here it is Feb 17 and still no money. Then when I finally get a hold of a LIVE PERSON they tell me it must be something wrong with my bank, however they sent my State refund through it just fine and it's my Federal I'm not receiving. So how exactly is it my bank?

    unhappycustomer123 2/17/12 12:15PM
  • i don't believe when we need to speak to a live person that there should be automated tellers! i hate them.
    i've called several times for turbotax card and can't seem to get anyone!

    uggggh!

    Teresa Torres

    TMT 2/17/12 8:59AM
  • I have used Turbo Tax in the past and have never had any bad experiences, Till 2012. There was so many errors on Turbo part... (1) I filed my return on 01/15/2012.. Was delayed for 3 weeks.. Once the IRS released my funds Turbo mailed me out my card to one of my year before address.. After they re-mailed me a new card it was stated NO FUNDS.. After a 3 hour wait to speak to customer service I was then told I needed to fax a copy of my ID and SS card for proof I was who I said I was.. After going through all the red tape they tell me I still have to wait 5 to 7 more business days for the funds to be released..When asking question to Turbo Tax customer service they could never give me a straight answer why I had to go through so much red tape when the error was on there part.. I could never get a straight answer. After this experience I will never us Turbo Tax again ... Plus a rumor is spreading that the IRS are doing AUDITS on all Turbo Tax filings...

    sunshine 2/16/12 5:45PM
  • turbo tax e- filing was good last year ,but this year they just had to make changes so that I couldn't file my return. Their pop up error said" estimated tax payments may not be greater than taxable income"

    At 85 years old ...they sure are. We paid
    $400 dollars in estimated taxes in 2011, and since we don't work and don't have any workable income,(only social security and
    very little 401K monthly dispursed income that will run our soon,) our standard deductions were greater than our income....
    and estimated taxes.

    BUT turbo said we can't file because of this and said to look elesewhere ...maybe send by mail.

    B.S.(and this isn't my initials either.

    yes 2/16/12 8:36AM
  • I will never ever use Turbo Tax again. Called all the numbers listed and unable to get hold of anyone! I'm thinking this is a fraud.
    I will be calling the attorney general to report this. Especially after all the reports of the same thing that I am experiencing....
    Never never again!!!!!!

    Anonymous 2/15/12 8:55PM
  • Iam upset and pissed i filed on 02/02/2012 and got notification that my funds has been loaded on my account and I still havent gotten my card.. I was suppose to get it on the 12th of Feb. & its 02/15/2012.. I call you cant get through at all.. I contact the bank bancorp and they tried to pull up to see if I was issued a card and they say that it wasnt allowing them to see anything.. I was told to call turbotax early and the day or late in the afternoon and im still not getting through... I WILL NOT BE USING THEM NEXT YEAR @ ALL.

    Anonymous 2/15/12 3:42PM
  • filed on feb 3rd says it would be in my accnt the 14th wasnt, cant find a phone number, cant find any information or get help, very upset my refund is still not here when the IRS phone number and website said it would be here yesterday so this isnt their delay.
    not happy

    jessimm90 2/15/12 1:44PM
  • My Turbo Tax Card would not recognize my zip code. So...I could not reach a rep from Visa to address the situation. And guess what Turbo Tax customer service said when I sat on hold for the total of over an hour? Call Visa Turbo Tax Card! Lol! Seriously? So...I still have no answer to my problem! And I have no where to turn to for answers! NEVER AGAIN with Turbo Tax! This really stinks!

    Don't Use Turbo Tax 2/15/12 8:11AM
  • My children all did their taxes on Turbo Tax this year (the boys have for the past few years). When my daughter got her return back, they had three different fees taken from her tax return totaling around $69. They sent her a cashiers check, because they said with the information that she gave them they could not do the direct deposit, so I think that is where the $20 fee, of the $69, came from. Anyway. Called and talked to the bank and to Turbo Tax (which happen to be sister companies after dragging that information out to them). Was told by the bank that the $19.95 fee was what Turbo Tax charged for tax preparation, even though my son did the taxes and we would have to talk to Turbo Tax. He referred to us getting the Turbo Tax on line, but it was purchased in the store by my son and he has the hard copy of it, but they won't return the fee. Then the bank sets up an account for the person until their return comes in, so there is a charge for the temporary account set up. Easy money on their part. Then how many people do they charge "other; processing fee = $20" to? A little ticked right now. Has anyone had the same experience this year with their tax return with Turbo Tax? I will see what they did to my sons. If they have the fees too, I am contacting someone like a news station. Then maybe we can see how many people this has happened to. I have posted all of this on my facebook too, to get response from others. I will see what direction to go here. This company is terrible, and very hard to get a hold of. I don't blame the person I talked to. She just works for the company, but in economic times like this and they are taking large fees from people. That is highway robbery. This has never been an issue until this year. My sons have been really happy in the past. Let's work to get people to go other places for their taxes, not Turbo. I think my account would only charge them $25. In the past they have split the cost of Turbo Tax, so it worked out cheaper for them. Not now.

    Azgirl60 2/14/12 3:40PM
  • Wow, will never use Turbo Tax. I noticed I had got back significantly less money, due to one of my tax deductions not being an option on their site. It took me forever to find a number to call them. When I finally got through to someone, by having to press 0, I informed her of my problem, and then she placed me on hold, and hung up on me! So glad I did not file with them.

    mands212 2/14/12 9:31AM
  • Your "so called" expert service is terrible. I have been filing with Turbo Tax for several years and am very disappointed this year. I have been trying to find out why Turbo Tax enters my rollover distribution as income. When I attempt to get "expert help", it takes me back to canned questions and answers. I wanted to talk to someone on your "chat" line. I guess, if I can't get help, I'll go to Alltax instead.

    Phyllis 2/13/12 3:46PM
  • This was my first year using Turbo Tax and let me say that I will never use them again. I filed on Jan 31 and it was rejected by my own fault. I refiled the next day on Feb 1 and it stated that it was accepted. I elected to have them deduct the charge from my taxes. I never received a confirmation letter from this University Bank on when to expect refund. I also kept going to the IRS website and it kept saying that they didn't have any information about my return. On the 6th business day I finally called the IRS who stated that they didn't have a return on file for me. I explained what happened and she said that there was nothing that they could do until it showed up in their system. I then had to go through hell to get the number to Turbo Tax and the rep couldn't help me at all. She then put me on with a Supervisor who said she is sure that it was sent and accepted but she couldn't produce that info for me. Well the next day I checked the IRS website and it said that they did have it but it wouldn't be processed unitl FEb 21. That is another additional 2 weeks more as I filed it and it was accepted on Feb 1. I typically use Tax Act but chose Turbo Tax on recom from family. It will never happen again and besides that, they are very expensive. At tax act it costs $9.95 to file your state taxes....not $29.95. I checked the IRS site today and now it states that I should receive it on Feb 14. This is ridiculous!!!!

    lcombs68 2/13/12 1:08PM
  • No problem before this year. I cannot view, print nor save my 2011 return. There its nothing wrong with my computer our printer. Ran many tests.

    Turbotax keeps telling me to wait a few minutes for view/print then times out and disconnects after 20 minutes.

    And what is with their" get your refund on their debt card "which would charge $5.95 per month if it times out our goes below a certain balance. This is stealing from the poor who do not have checking accounts and the under educated who can't understand the fine print. A Total Scam!

    I can't find any way to contact them (email/phone) without paying a fee. I am old (67) but not stupid.

    HELP!

    Nancy 2/13/12 12:17PM
  • I also have used turbotax for many years. This year has been nothing but hassle. The system could not pull up previous years information. Cost twice as much this year filed my taxes 10 days ago received the acceptance letter from the irs and still no refund. Turbotax tells me this is a irs problem and when turbotax tells you 7-14 days you get your refund this is just a estimated time. Had to search the internet for a phone number for turbo tax very disappointed this year!!!!!

    svaldez 2/13/12 11:22AM
  • I tried chatting with them. It's excruciatingly slow. And they didn't know anything.

    I then called. Wait times are LONG, they don't announce how long you'll be on hold, and by design the hold music is terrible.

    I kept getting transferred to people who knew nothing. Hours later one idiot said she'd transfer me to a manager. She did - right into his voicemail! I laughed and hung up. I'm sending this piece of trash back to Amazon for my money back.

    TTax SUCKS!

    Jeff 2/13/12 7:51AM
  • I have used Turbo Tax for the last time. I recommended them to my son, and for 4 days he has tried to get an answer on the phone why his turbo card was cancelled. Instead of them sending him an e-mail and explaining what had happened, they just for 4 days put him and I on hold for 2 and 1/2 hours and finally on Saturday I stayed on the phone for 3 hours till they finally answered his question. I will never recommend them to anyone again and will never use them every. Your caring about the people who use you are terrible.

    Anonymous 2/12/12 8:07AM
  • Filed my taxes and received letter from IRS that Turbo Tax had NOT automatically calculated our exemptions correctly. Once we reach 65, we are allowed an additional exemption which netted us $78.85 more. Have been unable to contact Turbo Tax to tell them their software is obviously not working. Scared now wondering what else they might have missed. Do not plan to use them next year.

    Bob 2/10/12 10:57AM
  • After preparing my return, TurboTax could not file my return, claiming it could not find my internet connection? This was totally false since I could use my browser and acess my e-mail with no problem! This started Sat (2/4) and continued through Wed (2/8). I spent countless hours on the phone waiting for Tech. Support and with support personnel who proceeded to check the obvious. After four days I finally reached a person who, after again checking the obvious, told me they (TurboTax) were having server problems! Today at 3 AM, I was finally able to transmit my return. Why did this take so long? TurboTax should be able to tell the differance between no internet connection and not being able to access a server! After more than ten years using TurboTax for my business return, I have canceled my TurboTax Advantage (Auto Renewal) plan and will reavauate my choice of tax software next year!

    KuntryGent 2/9/12 9:53AM
  • I've used Turbo Tax for the last 4 years but this year I've changed to H&R due to the fact that Turbo Tax's software wasn't calculating our Federal and State taxes paid when I finally found a phone number and tried talking to someone they kept telling me I would have to pay for the service before they could help me. I explained to them that I would not pay for something that is wrong. I will never use Turbo Tax again and everyone I talk to about filling taxes I will tell them NOT to use this company.

    vcoombes 2/9/12 9:23AM
  • At last I found some phone numbers for Turbo Tax.
    Why did it take 45 minutes for this to happen. We have used Turbo Tax for 4 years without difficulty, this year has been multiple problems. To complicate this, constant roadblocks to locate a phone number. What does this say about your company...product? Do you want 4 years of success erased due to an easy fix. If you advertise phone support then post the phone number. How easy is that?? This really hurt your rating.

    Anonymous 2/9/12 8:52AM
  • I am really puzzled! I have been using TurboTax for over 20 years (before it was called TurboTax and have never had a problem untill now. I can't access my last year's account or download a new 2011 version of the program. I reset my password and it still won't let me access my account. I called customer service twice and was cut off both times. I suppose I will have to go to another tax preparation program now since I can't get any satisfaction from TurboTax. Makes me wonder if the outfit has lost its credibility with the public.

    puzzled 2/8/12 6:22PM
  • Turbo tax will hold your money. They took over 400.00 from my tax return and i filed single. this is the worst tax service their is. You can't talk to any live reps or will they fix their mistake. I WILL NEVER USE THIS AGAIN. TURBO IS BAD DO NOT USE!!!!!!!!!!!!!!!!

    UNHAPPY 2/8/12 8:04AM
  • Call IRS and make sure they received your Return. I filed the 2nd and IRS said they would have had it in the system within 72 hours. I called Turbo Customer service and they could not even speak English... Im ready to sue them for false information... If you call customer service you can just dial the number then it ##### until it says it will transfer me to a representative...

    Anonymous 2/7/12 2:16PM
  • Programing issue. You can't enter in all form 1099c so the program screws up your claim. Customer service couldn't figure out how to get the program to allow you to enter info into box 1. They could see what the problem was but wanted to recreate my whole return over the phone to prove there was an issue. I said look at the ask section at the hundreds of complaints of people having the same problem. Got told that proved nothing....gave up. Off to find a program that works

    Anonymous 2/7/12 12:31PM
  • Never again. Got my TurboTax card & tried to activate it. Good Luck. The website has been" experiencing issues" for the last two days. After over 90 minutes on hold (3 different times) i finally got a live person. Not bright, but alive. Got a supervisor, who tells me there is a "security issue" and i will have to fax, get this, a copy of my drivers license, signed social security card, and a copy of utility bill to a "securefax: site. He cant explain why, just that i have to do this & it will take 5-7 days to get the card activated. Never NEVER again will i use TurboTax!!

    zmk 2/7/12 10:36AM
  • turbo tax just lost this customer for life.....filed on the 15th got e mail saying money has been deposited on to there fancy easy card? Wheres the card over three weeks later and i paid them for this turbo tax can kiss my a..!!!!!! find another way to file.

    fil 2/6/12 2:14PM
  • It seems as if Turbo Tax is only interested in selling discs. After that, advertising to the contrary you are on your own. Your customer service is terrible by the very statistics that you show. Sure you can't skew the numbers but no one would pass an exam with a score of 32 out of 200. Good money is paid in advance for your product, give us some good customer support.

    clarencegva 2/6/12 8:58AM
  • I have been using Turbo Tax for over five years and have never had any problems with them. I mean, never...Not until this year. They not only failed to contact customers about the IRS delays, but the website has no number whatsoever to contact them to discuss matters that the FAQ don't. I feel like I've been duped and I promise this will be the end of what I thought was a good customer service marriage. And to think I recommended this to someone....SCREWED UP!

    TurboSchmurbo 2/3/12 8:37AM
  • Well, I did the "Deluxe" addition as I did last year, and now I have been charged 71.00; last year I was charged 29.95. Since when did Deluxe cost this much; I feel tricked and will NEVER do turbotax again.

    KA 2/3/12 7:20AM
  • Got disconnected after waiting forever for someone to answer. 2nd day trying to reach someone! IRS never received my taxes last year!! I will never use this company again, I have to refile after receiving 2 letters from IRS. Confirmation letter received on 2/22/2011 with number of TTWG9119366012. I'm very angry

    cs1111111111111111 2/2/12 11:18AM
  • Turbo tax claims my refend will be to be on February 1st, which is today. No deposit. When I checked the IRS website I got a completely different date, alot later than the date Turbo tax stated. Not by a couple of days, but weeks. Not using them again. I've emailed them numerous times and they refuse to return emails and won't call the contact number I gave them in the emails.

    Robyn 2/1/12 10:36AM
  • Turbo Tax will not install on my computer. XP with SP3. Spent 3 hours with there tech support and then was told it was a Micro Soft problem. Talked to my computer service people and they tell me its a Turbo Tax software problem. Will not purchase Turbo Tax again.

    Anonymous 1/31/12 5:35PM

  • i have used turbo tax for 25 years. I just bought home an office for 2011 and have a huge problem installing it.
    the cd has a bad virus called Alureon.E that is now in my boot program. The install failed. I did this off line not hooked up to web. I tried to call them on 8887773103 got parked on hold for an hour and then it hung up on me! As i type this out i am parked on long hold again help help help what gives?

    Robert 1/30/12 10:17PM
  • I too have used Turbo Tax for many years and was satisfied. This year started with a notice that my order for 2011 Turbotax had been process and my credit card would be billed. I never made an order this year like before, Intuit or Quicken or whoever they are just ordered for me. :(

    Even so I was ok since I would purchase it anyway. Except now I'm having significant problems since I updated my software. Worse there is no online customer support. I can't login to my Quicken account. It almost appears as if they closed there doors and not doing business anymore(?).

    I won't be ordering Turbotax anymore.

    Overtaxed

    Overtaxed 1/30/12 8:50PM
  • I called a couple of times and got representatives that could barely speak English and were unable to help me. I was very dissatisfied and still have not gotten my problem resolved.

    Upset 1/30/12 7:11PM
  • I've used Turbo Tax for over 10 years and never had a problem until today 1/30/2012. I don't know who is in charge of software updates, but the software is not working properly. It's slow and sluggish and when its time to file your return and you try to enter credit card information in order to pay for the $19.99 state e-file fee there is a problem. Someone needs to call the president of INTUIT and tell him/her there are serious problems with the software this year. I called the 800 number and I couldn't get anyone.

    Anonymous 1/30/12 7:01PM
  • BE CAREFUL with Turbo tax!!! I have been using them for years...3 days ago I got 3 letters in the mail from my state stating that a deduction was taken that should not have been. When I spoke with a Senior tax examiner from my state they said that turbo tax should know the state laws and should have never taken this deduction. Now, no one seems to be able to help me and I owe close to 5,000.00 because of this error!!! I can see I am in for a HUGE fight!!! All I can say is they better make good on their accuracy guarantee!!!!

    un happy customer 1/30/12 8:50AM
  • I am never using Turbo Tax again in my life. I just got off the phone with a customer service representative (which took 3 numbers, transferred twice and two hours minutes to do) and I am even more confused than I came.
    I was having trouble logging in to my Turbo Tax card account. It kept saying that the numbers of my card where not recognized in the system, so I tried to call customer service to see if they had any insight on the matter. As it turns out they can't access any useful information and they transfer you around. I finally got to the correct CSR and she was extremely rude. She spoke over me several times and even yelled at me. She seemed like she was just guessing at the problem.

    I can't emphasize enough about how little they where able to help me. Almost as if the general feeling was, "Too bad you can't get in to your account. Maybe you'll get it figured out. I have 15 minutes until lunch break and I don't feel like figuring this out. Plus, I haven't been trained."



    If anyone else is having similar problems, good luck getting them resolved.

    Never Again 1/29/12 4:41PM
  • Spent 2 hours to enter 6 W2 and 1099 forms. Server keep recycling back to the beginning as well as being very slow. I could give my customers such a crappy experiecne and NO customer service

    RamcoBob 1/28/12 2:16PM
  • Turbo held my irs refund for more than 24 hours just to deduct their 29.95 fee. I will never use this tax service again and I would recommend that they discontinue this service.

    s bennett 1/25/12 1:49PM
  • I have made a verified account, signed in, and have clicked every 'start for free' button there is, knowing I will end up purchasing the deluxe version-fine by me.However the system will not provide a start-up! I am being taken back and fourth between sign in & start for free.Thats it. I hit 'start 4 free' & it takes me to a sign in page which I do - and I get right back to the 'start 4 free' page(home page I think) Its been 2 days and its very maddening. More so that fact the support page is not very clear with a phone number. Im sure its great, but when I have a problem with anything Im paying for and a customer service number is not easily found its frankly disturbing.Im going to keep on and see whats going on.Im attempting to use the online version btw.

    krillspickler 1/23/12 10:01AM
  • I spent a lot of time on the phone last night with two different representatives and then a supervisor. My problem still has not been resolved. Moreover, I was extremely insulted by your "consultant" – when she finally couldn’t figure out how to solve the problem, she asked if she could speak to one of my children!!!!!! I am a 67 year old recently retired university professor. Hardly in my dotage yet. Can't you train people better than this?

    kjel 1/23/12 8:24AM
  • I made several attempts to file with Turbo Tax for free e-file which I qualify for. Sadly they insisted on charging me almost $70.00 for free efile stating they charged some preparation fee which is separate from free efile. I did resolve the issue by entering my information (which took only 10 minutes) on the H&R Block website and they charged me the correct amount of $0.00 to file both my federal and state. Why are they charging for something that should be free?

    jlr1016 1/22/12 6:31AM
  • I will never use Turbo again, this past Christmas I received two letters stateing I owed money for 2009 & 2010, this was a blow to my mind...Turbo sent me a letter saying my return was checked for errors, guess what? They never questioned where was my Social Security....I had always been under the impression, if your SS was below 25,000, no need to declare, I sure was wrong, my question, why didn't the experts pick up a 74yr old woman had no SS...So I paid had to pay $2476.00

    weezie 1/19/12 10:09AM
  • I got 3 sepparate e-mails with download information for software that I did not order! The next day I got 3 charges against my VISA! I contacted customer support and they were not able to resolve the issue, so I will contact VISA and report these transactions as fraud.
    I used this software several years back but with this experience I will never use them again!

    customer service 1/18/12 1:16PM
  • have been trying to submitt my tax return and the system had been kicking me out all day. like really what the heck is going on. when i have to switch screen is just processing and never goes to the next screen.. fix the issue so we can submitt our taxes.. really how annyoning is that

    connie 1/17/12 2:49PM
  • I, too, have used TurboTax for years. I have had the same username and password for several years now, yet this year everytime I have tried to log in I cannot seem to and am forced to reset my password. I was finally able to get in and now I cannot access prior year returns as I used to be able. When I attempted to log in today to file my taxes, I again was confronted with a failed username/password! I waited an hour for an e-mail that never arrived, and out of frustration, went with another service. To my disgust I found out that they almost cost me $190 by not including the Retirement Contribution Credit. I am definitely taking my business elsewhere from now on. Shame on you for putting your customers and their needs after those of the company coffers!

    Anonymous 1/17/12 1:40PM
  • Turbo Tax free edition didn't give me the credit for my 401k contributions!!! I filled out their forms and knew that the credit was missing so I went to the TAXACT website and filled out their forms and was given the credit with the free file. Turbo Tax would have lost me $118.

    ddenn 1/13/12 3:39PM
  • I have used TurboTax since 2003 and will Never use them again. They are a ghost website with no live help or contact number. You don't know this until it's too late.

    Why do they even bother saying 100% guarantee. The IRS accepts our filings from them but doesn't care there is faulty programs.

    SunnySmiles 1/9/12 12:17PM
  • I talked to two support people. Hard of hearing clients can't unterstand the sing-sing dialect. there should be an electronic chat capability!

    mike 1/5/12 9:26AM
  • I have used TurboTax for 18+years. This is my last. Their customer (dis) service is worthless. There is no way to contact them. Their website takes you around in circles. I am very upset that they now force employers to efile their employer forms and require you to complete and store your info ONLINE!

    Goodbye TurboTax. It was great while it lasted. I think we have come to irreconcilable differences.

    tentmakers 1/3/12 6:06PM
  • Dear sirs:
    I was very surprised to receive a letter back from you with my check and the order form for my turbo tax 2011.
    I think, unless you have other reasons, this is not a nonsense business practice. I was buying from you since almost 10 years, and this never happens. This is the first company that I have seen doesn't accept a check from a client.
    I already order the turbo tax 2011 by internet, and I think I will receive it before the tax season starts.
    I will appreciate your comments more in detail.

    EGWY 12/15/11 6:06PM
  • I called today to request my prior year tax information because it wasn't showing up under the account information I just entered. So when the guy says that my tax documents are under another account I try to question him as to why I'm able to pull up my order information under this account. He's very rude and continually trying to talk over me. He says he doesn't know all the information about their system, so I ask him for a technician and he says he is one. So I ask for a supervisor, he says he is one. I tell him well, you can't answer my question. He says damn your dumb and hangs up on me. Not very professional, unable to answer my technical question and as a supervisor violating the number one rule of telecommunication customer service, never hang up on a caller.

    rebma55 12/14/11 5:13PM
  • The customer service basically doesn't exist. What are they doing with all the money they get?

    Anonymous 12/13/11 10:55AM
  • you are the worst company i have ever used to file my taxes, you don't have a customer service dept that one can call, because of your disregard for people i am about to loose alot of money because i can't get into my acct to print my 1040. i am frustrated and you can bet that you are definitely going to loose a lot of people this year, they will not be using your site, i am laughed at by people who know that i filed my taxes with. SHAME ON YOU, RIPPING OFF POOR PEOPLE.

    Anonymous 12/7/11 10:25AM
  • I can't believe the customer support from Turbo Tax it is the worst I ever had to deal with and they need to fix that or no one will use there products in the future.

    Anonymous 11/29/11 7:20AM
  • It was frustrating, being looped back and forth to the same options and not providing the actual phone number. I had to google the phone number to get it, unacceptable. I will quit this service if it is not any easier to get a hold of customer service number and not the live community support in the future.

    Sardius 11/28/11 8:45PM
  • My name is Michelle Gunnar and I filed with Turbo Tax in April of o9 because I had heard good reviews and it was free of charge. I did everything I was supposed to but never received my return so in August I finally reached a lady at turbo tax who explained what happened and went through the whole procedure with me. I was told it would be a few weeks and still have received NOTHING!!! I usually file with H and R block but they wanted to charge almost $200!! Guess I'm out my $300!! NICE, thanks for nothing!!

    Anonymous 11/23/11 12:21PM
  • turbo tax customer services is very non helpful. don't use turbo tax. i filed my taxes, the irs sent the taxes to a card that turbo tax issue and the card was not good. it has been since October 7, 2011 and i still don't have my taxes. everytime i call i am getting the run around from people who really don' have a good grasp of the english language. i will never use them again.

    jill 10/31/11 10:32AM
  • Turbo Tax indeed sucks...I rec'd rejection from IRS on 10/18. Knowing I had 10 days to correct if needed. Turbo Tax sent email 12noon 10/20 that I needed to correct by end of day or the access would be gone as they had to archive the files. Logged in to find they had one day earlier already archived returns. Was told I would have to start from scratch as the online version was closed and my tax files wouldn't be archived and available until November. Oct 24, they identified the screw up and made available a form to fax to request a "desktop" version of the 2010 program. No integration from prior year taxes (benefit gone). Clearly stated 24hrs there would be response. Called every day and finally a simple txt file shows up . 10 days from the original filing date. For a txt file? Really? They can kiss my ass. Thanks for stringing me out. I dont want to hear about prepare earlier bs either. Oct 17th is a legitimate date. The point is no call back, and despite admitting
    their mistake, they held my records hostage.

    tc 10/28/11 8:52AM
  • Received letter from IRS yesterday and your website states you are closed for updating upcoming tax year. I need help prior to this.

    odmadden2 10/23/11 10:21AM
  • My advice for anyone having any type of problem accessing your funds from Turbo Tax or Green Dot is to file complaints. I wouldn't waste one second jumping through the loops that these people put you through to get what's rightfully yours. Their CSR's will give you the run-around and they use every excuse known to man. The only way you will get any satisfaction is to complain to the right people. If you have the free time, go ahead and let these people screw you over. If you're like me and want results, COMPLAIN, COMPLAIN, COMPLAIN, and then COMPLAIN some more. It seems this is the only way to get results from the Green Dot scam artists. Listed below are the agencies that will get you results without even having to deal with the BS that Turbo Tax and Green Dot will take you through.

    http://www.la.bbb.org/ComplaintDetail.aspx?CompanyID=13164092

    This is the BBB complaint form specifically for Green Dot

    http://ag.ca.gov/contact/complaint_form.php?cmplt=CL

    This is the California State Attorney General's Office complaint form. They currently are investigating Green Dot and other pre-paid debit card companies.

    https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

    This is the link to the FTC's complaint form.

    I guarantee you will get quicker results by filing a complaint with the above referenced agencies. And always record your conversations with any TT/GD rep and let them know you are recording. Trust me everyone, if you want results, don't listen to anything these people tell you, complain from the first day!

    Anonymous 10/22/11 9:13PM
  • I can't imagine why people would say that they can't reach customer service. Believe me when I say, it can't be impossible since all I do for 40+ hours a week is answer phones and chats from customers, and do my very best to help!

    There are very few software companies that offer FREE support even on a FREE product. (That's right if you used the Free version and didn't pay a dime you get the exact same customer service as someone who paid $150 or more for the higher end version)

    I'm not saying the company doesn't make mistakes, or there aren't people who have genuinely had a bad experience - but that's life and I can honestly say I have never worked for a company that works so hard to do the right thing whenever possible and gives it's customer service agents as many tools to help the customer. Refund? Just ask. Free product? Pretty much for anything. If it can be done, we can do it for you.

    Recently TurboTax Online went offline for the 2010 season. At first many people lost access to returns that were not completed or rejected. Because Intuit and TurboTax realized this was a hardship for customers - today they came up with a backup plan for getting people their files if at all possible. Is it a little inconvenient - yes. But it's workable. How many companies have you seen respond so quickly to a situation like that with a solution? Less than 24 hours later?

    And I could never and would never say this to one of my customers on the phone - but let's face it. While I can appreciate that taxes aren't something that everyone loves or understands and weird situations do pop up -IT'S OCTOBER!!! Taxes were due April 18th this year and you could start your filing over 10 months ago. If you are down to the wire at this point - 9 times out of 10, that's not the fault of the software, it's your poor planning. Good luck getting any other result from another tax prep software - especially for free.

    Anonymous 10/21/11 8:05PM
  • I have filed with Turbo Tax for years and had to file an extension this year even though I am expecting a return. The first thing they did is email me telling me the deadline was 10/18/2011. My taxes were completed but for one entry on 10/17 but I figured I can get the info and file in the morning. What they failed to say was that the deadline was at 3 AM on 10/18! Who would guess that the IRS was shutting down electronic returns at 3 AM? Turbo Tax knew but failed to inform me about it! So now I have to mail the return in taking a whole lot longer to get my despairately needed return money back. Fine okay - I have to deal with it. Then I go online to print the return and again without saying dick to anyone - since it is past the filing deadline they have completely wiped it out - my return is gone! I file farm forms so they have destroyed days worth of work. To add insult to injury you can't reach anyone or even send an email to them. I'm done with Turbo Tax and going to another service. With the current competition in the marketplace you would think these idiots at these companies use some common sense and work a little harder on customer service.

    anabelle12 10/21/11 5:49PM
  • This sucks!!! I need to talk to an actual person not this stupid automated that's why I called to begin with it didn't even help me!!!!! I need to print a copy of my 2010 tax return!!!!!!!!!!!! I can't get into my account and this stupid site isn't helping!!!!!!!!!

    Anonymous 10/21/11 1:04PM
  • Filed for the first time using Turbo Tax. Would always use a live person to complete my taxes, but a relative suggested to use Turbo Tax. Well I did and at first it seemed to be the best thing since sliced cheese... (now it's just down right, well, cheesey...) I had to file an extension and filed before the cut-off date. I then received an email from them stating that the returns were both rejected and that I had until OCTOBER 20TH... OCTOBER 20TH... OCTOBER 20TH, to make the correction. Trust me when I say, the email said OCTOBER 20th. So I turned on my computer to log in... and low and behold, Turbo Tax says it's closed for 2010 in preparation for 2011. No worries, I'll just Chat or Call someone... problem is, there's no one to call or chat with... maybe there was a cut off time on OCTOBER 20th... actually not. I then read that the cut off date was OCTOBER 19TH. Why in the heaven or hell didn't they put in the email, the 19th of October. I paid them over 160 to make this a smooth process. Now, it's turned into a nightmare. I can't even print all the information that was inputted. Hell, I could have just done the taxes my da** self. TURBO TAX NEEDS TO GET IT TOGETHER. This is totally unacceptable considering the importance of taxes and the sensitivity of time deadlines. I will never, never, never use them and I will spread the word about my experience. You suck TT!!!!

    Upset, Ticked and Disappointed 10/20/11 9:28PM
  • Turbotax sucks....really ...don't use it...if you do and have a problem there is NO customer support. They are LIARS.

    nannersass 10/20/11 8:24AM
  • Live in Connecticut but income is in NY state. Need to file non-resident NY state and claim tax paid against CT tax. I know this, how come Turbo Tax doesn't? Turbo tax had me as paying $0 NY state income tax but owing CT tax. Had to delete out state returns and do them by hand. Went back numerous times to make sure I had checked that my income was NY state income but Turbo tax was oblivious. If something this fundamental is missed how can you trust anything that is being done?

    JohnnyL 10/15/11 1:19PM
  • I have been a TurboTax user for at leat 15 years. The 2010 version, both federal and Montana had program errors.
    The federal program made a mistake in computing the personal exemption (seems to me like a rather simple computation).
    The Montana program failed to carry a total from one schedule in the proper amount to another page. Again this seems to me like a programing 101 error.
    I previously wrote to you about this and you simply ignored me. Not a very good way to cement customer relations.
    Ray Bradley
    720 Flanders Creek Ave
    Bozeman, MT 59718
    406-587-8867
    betbrad918@aol.com

    Rhoda720 10/13/11 2:26PM
  • I CAN NOT SIGN IN
    IT DOES NOT ACCEPT MY USER NAME AND PASS WORD I TRIED 15 TIMES I MUST GET IN TO FINISH FILLING E-FILE
    PLEASE HELP

    THEY MAKE MISTAKE THENASK FOR $48.00 TO CORRECT IT

    ADIB BACHKHAZ 10/13/11 1:27PM
  • Trying for days to to contact a person!! Format of date is not being accepted on one line but fine on the other. Of course we filed an extension and now I'm very unhappy with the No Customer Support!
    I feel they got my money and ran out on me.

    Anonymous 10/11/11 7:37AM
  • Trying for days to to contact a person!! Format of date is not being accepted on one line but fine on the other. Of course we filed an extension and now I'm very unhappy with the No Customer Support!
    I feel they got my money and ran out on me.

    Anonymous 10/11/11 7:34AM
  • I just filed my State Extension taxes and the payment to do so went through just fine. However, I got an error message after that confirmation telling me that the extension filing was not accepted. However, no more than a minute later do I get an email from Turbotax confirming that my credit card has been charged - and for what!?

    So, you would think there is a simple way to solve this problem - email customer support. But here is the bigger problem - there is no customer support email.

    All I find is screens telling me to ask the live community, call customer service, or pay additional fees for my questions.

    Let me get this right - I am supposed to give this company more money just so I can talk to them to tell them that they screwed up and I want my money back?

    The customer service has been helpful once, but the site layout is terrible and creates the need for customer service. Suggestion - invest in more user friendly software that clearly spells out what the user is paying for, that way he/she doesn't purchase something they don't need. Oh wait, sorry, that is the company's strategy for profiting off us. My mistake to suggest that, TurboTax.

    shidakai 10/8/11 10:17AM
  • I was offended to be asked to pay $42 to find out how I can be reimbursed for being double-charged for filing my federal taxes.

    Andy 10/1/11 8:46PM
  • I have been using turbo tax for five years and I just received a letter from the IRS that says I am being examined for my 2009 return. It says that my retirement withdraw was put in the wrong spot and it said that I now owe the IRS 11,000 + 2250 in penalties and 900 in interest for a total of over 14,000 dollars. Thanks turbo tax for messing up form 5329! I will not be using your service ever again.

    cterrell10 9/30/11 11:14AM
  • Turbo tax is horrible.

    At tax time their website did not support my browser, the newest version of Firefox. NO SUPPORT


    Trying to navigate the site is horrible. Retrieving prior years taxes is nearly impossible.

    I filed electronically before and both agencies said they never received the taxes.

    I was charged for Deluxe service only after entering my credit card information. I file using the standard deductions.

    There is no support. Phojne support lists - unavailable

    live chat - unavailable

    email - does not exist

    The only support they have is their forums and that is answered by people using the software.

    Turbo tax is horrible.

    petedacook 9/15/11 8:28AM
  • I think Turbo Tax is the worst for people that have 1099R from their military retirement, they list it as non-taxed income and we veterans are being audited and hit with large tax bills. I will never use this system ever since I was told by TURBO tax it is not our problem and its your taxes and your responsibility. So they don't live by their word and that is one thing all military member and retiree's relish our integrity.

    Katie 8/2/11 2:49PM
  • I would agree and prefer to file with H&R.
    I have tried to get a hold of a customer service person and emailed them but no help or answer in either end. If I was with H&R I would have had my answers and my taxes in minutes vs not having one after 3 days of trying.

    No Customer Service 7/19/11 7:34AM
  • the online service is no help whatsoever. Where is a live person when you need some answers? You need to increase the price by 5 or 10 dollars and staff your phones with people who actually know what's going on. This service is a 2 on a scale of 10. dbar

    dbar 7/13/11 7:58PM
  • Terrible customer service.

    I made the mistake of e-filing and now that I want to amend a return I cannot do so without waiting 24hrs-48 hrs for them to get back to me. Unfortunately, they do not hire live people to solve problems they create.

    Anonymous 7/11/11 6:09AM
  • Impossible to contact a real live person for support.

    My issue cannot be solved by online FAQ help. A bug in the TurboTax SW has overcharged me for services provided and there is no way to resolve it since there is no intelligence behind the contact or help system. My only recourse will be to contact my credit card and withhold funds. Sad that it has come to this point.

    Joe Brown 7/1/11 7:36PM
  • I think you are getting too big and you can not handle your customer, I was trying to talk to someone in your office all day long
    I am going to use another service now

    Anonymous 6/28/11 4:29PM
  • Somebody filed her taxes using my wife's email address and my wife got a bunch of emails from Turbotax with that person's private information. We contacted Turbotax and the experience was similar to calling a blac-hole in outer space. Nobody could help us and nobody has contacted us in the past 3 months. This is absolutely irresponsible for a company that people are trusting to file their taxes!

    Anonymous 6/6/11 12:29PM
  • I need answers I want to speak to someone not an automated machine or the computer please pick up your phones . Thank you for your help my daughter is still waiting for her checks we know that bthere is a problem but would rather speak on the phone. Very Very UPSET

    Anonymous 6/6/11 6:54AM
  • I am trying to speak with someone on the phone but all there saying is that there currently closed to call back during bussiness hours and I am doing just that. I don't want to have to pay anymore than I already have

    Anonymous 6/6/11 6:48AM
  • I used the ACH-transfer option for paying my federal taxes this year. The ACH transfer failed due to an issue with the routing code, but TurboTax shows NO record of what was entered for the routing code. (I used the online version; not the CD version.)

    Well because that transfer failed, I ended up with a full month penalty charge.

    I think turbotax should fess up and admit they screwed up the programming in this area. AND REIMBURSE EVERYONE THAT GOT HIT WITH AN IRS LATE FEE DUE TO THIS BUG!

    Am interested -- how many other folks hit this problem in 2011?

    Tom

    Tommy_IRS_LateFee 6/2/11 2:40PM
  • I was hopeful while asking my question all the way up until "BAM" You have to pay a fee in order for them to answer your question. Seriously NOT HAPPY with turbotax at all right now!

    SHARCORPUZ 5/18/11 2:27PM
  • Have used Turbo Tax since 2000, but am now wondering if I have been losing money ever since than.
    This year our Federal tax return check was sent to us for $264.00 more than what Turbo Tax stated. The I.R.S. said there was an error in the Earned Income Tax Credit, which is figured out by Turbo Tax.
    I'm afraid what other mistakes it has made before and in the future if I use it again.

    Not Happy!

    Anonymous 5/14/11 9:21AM
  • I agree with Anonymous 5/3/11 12:15PM. i have the same problem for 4 months and still no return. my bank sent back my tax return to turbo tax bank and they said that they going to mail it to me and i am still waiting on that phantom mail..i contacted them time and time again and still the same run around..

    candys 5/11/11 7:31AM
  • I am very sure that I typed 7233 for Federal Wage Tax but their system changed to 61k, I was puzzle. I tried to deleted it, I retype 7233 but they direct huge refund to my deposit but I was very shock but it is very error. I belevie that Turbo Tax is very tricky us. I decided to go to H&R Block to fix it and sent huge refund back to them. Turb tax tried to make us get in trouble. Forget it about Turb tax

    Blizzard 5/10/11 11:22AM
  • I have been having trouble with TTax since 2008. Trouble not with the computations, but trouble with TTax shutting down when it is trying to load.

    The only solution is to remove TTax and reload it, from a download. I waste at least two hours doing the above and sometimes more because TTax will not alway remove and often it will not download.

    Something wrong with my computer? I think not. I have the same problem with a different model backup computer.

    Calling TTax or sending in a comment when TTax "has to shut down", is like talking to the wind. In three years of this shut down happening I have never received a response to my email submission and I have never had a solution when calling TTax and waiting an average of 30 minutes waiting to talk with someone that typically doesn't know the first thing about computers and their system software problems.

    littlegolfer 5/7/11 1:25PM
  • I have a real problem with Turbo Tax as it did not tell me about the fact that if you withdraw money from my IRA that it raises my social security amount.
    This caused me to have to pay $ 534.00 more
    in taxes.
    Too say the least I am not happy and will not use Turbo Tax again

    firedude2 5/5/11 6:54PM
  • I have used TT many times over the years with zero problems. However, this year my Federal efile got rejected three times.

    After trying to get help via the TT "community" and getting solutions that did not work, I found this page here.

    I called the first number & was going through the usual "punch this, punch that" when I accidentally entered an erroneous zip code. I hung up and punched "redial" on my phone, and lo and behold I got a human being after only two rings.

    The assistant was very helpful and patient. Ultimately he gave me a free download of the software, and I submitted another efile via the software today. I will not know whether it went through for a couple of days.

    I was given an unpublished, direct number to call in the event I have additional problems.

    TT promises that you will be able to efile. Make them fulfill that promise.

    glorrierose 5/5/11 12:26PM
  • Our family WILL NOT EVER USE TURBO TAX again. I have not ever had so many problems with receiving my Fed/State Returns. Finally get the Turbotax Debit Card---come to learn that unless I CALL THESE PEOPLE TO ADVISE I NO LONGER WANT THE CARD, THEY WILL CONTINUE TO ASSESS FEES OF $5.95 P/MO, OR UNTIL CALL THEM!! Turbotax is now officially a tiny mouse operation. CANNOT abide the fact that I have speak to people in a foreign country---no one available here, in the US??? This company is so no user friendly---and certainly not going to be used again. Turboa tax had our Refund as of 15Apr--and we did not receive the Visa Card until 2May, but only after we called looking for it. This means that Synovus Bank had these funds, gaining from the Overnight Rates of % that all banks gain--plus the fee to us, to gain the card.

    JCL47 5/4/11 10:41AM
  • I will not use Turbo Tax again. My refund was deposited into their bank instead of being deposited into my bank. they said they tried to deposit to my account but they said my bank returned it them and now they are sending me a paper check. They were supposed to send me an email about it, but never did. Got the run around yesterday when I called.

    Anonymous 5/3/11 12:15PM
  • turbo tax is suppose to guarentee their refunds. Why didn't they catch the mistake on my refund. It ended up that I was shorted 754.00. I lost my job 2/18/11 and was counting on this refund to pay my bills. I need this money. I expect to receive a check from turbo tax for $754.00. None of their phone numbers work!
    I cant talk to anyone.

    Anonymous 5/3/11 7:58AM
  • Filed my taxes with Turbo Tax first week in April. Gave the information for direct deposit and within a couple of hours of completing taxes got the notice on the phone the money was taken out of the account. Have not received tax money yet and when I called another tax place, my taxes have not been filed....but they took out the fees from my account. It was suggested to me that I contact Turbo Tax,,,,when I finally get someone they can not understand me and he did say he did not understand english too well. But it took five tried before I got someone...they kept hanging up on me. Frustrated is not even close to what I am feeling now.

    Anonymous 5/2/11 8:42AM
  • Not only did I get charged an extra $20 by the time I returned to the site to file/print out my taxes as I didn't have the finances at the time (the fee increased by filling out the forms online in advance... it would have been cheaper to buy the program in the store) but the online version of my forms did not include the signature page for the NY state T-150 form. I printed it out from my laptop then from another person's PC, there was no signature page only an error message stating that ADOBE wasn't loading properly. If it happened at two different location attempts, it suffices to say, Turbo Tax's site is the one with the ADOBE error and needs to fix it. NY state sent me the signature page after accepting the check I had used to pay for taxes owed. Definitely wasn't worth the $50+ I spent when taxes owed were $93.

    Anonymous 5/2/11 4:56AM
  • My federal e-file has been rejected 11 times!
    I have tried every way possible they told me to re-file but still no luck! Funny thing is that my state was accepted and not the federal,hum? I think I need to call the states attorney and the better business bureau maybe they can help me get in touch with TurboTax sinceI have not been having any luck trying to reach them. I've tried to call by phone but their hours are from 8:00am to 5:00pm Pst. I call and then get dropped! I've also tried to go on line with their tech support,but get this, you have to pay a fee in order for them t answer your question! WOW! REALLY! Turbo Tax is making a lot of money for nothing. I suggest you contact their states attorney and the BBB and lodge a complaint. Maybe then they will get in contact with us.

    Anonymous 4/25/11 8:08AM
  • We were looking at a 3 thousand dollar refund but when we went to file it the amount says $3 million 888 thousand dollars!!!! Not kidding. We've been through it over and over and over and there are no decimal places wrong!!!! What is going on! Very funny but we need to file in the next few days so WHAT IS WRONG with the program....how do you get a $3.8 MILLION dollar refund on a combined 130 thousand $income????? HELP!

    Anonymous 4/24/11 2:33PM
  • I've used TurboTax since it was marketed by ChipSoft in the late 1980s with great success. TT 2010 was a disaster. I had to file two state returns as well as the Fed. I had to buy the program for the second state. The Fed efiled fine, both state filings failed. The error poped up that I had not entered a number in the states number for the Retirement pay provider. I contacted both retirement providers and neither used any state numbers only the two letter state abbr. e.g. NC, GA, AL etc. I then contacted both state revenue departments. They never heard of any such numbers all they used were the state abbrs. I contacted TT via live chat twice. One hung up on me the other said they could not find the problem. I used the call option and went through three live phone contacts. One even got into my computer and tried to find the problem. The problem was never found and I had to download state forms, fill them out manually and mail them in. I lost the cost of the purchased program and the two charges for efiling them. Be careful dealing with TurboTax.

    GDAWG 4/22/11 2:35PM
  • On the final screen for my Virginia return, the middle left of the screen showed "VA Refund $1,569." Only after I transmitted the return to Virginia did I notice the "refund calculator" ON THE SAME SCREEN said "VA Tax Due $4,462" (obviously wrong, based on last year). The reason I didn't want the number at the top of the screen is that the font is red on a black background; as one of the 10% of the population that's color-blind, that's almost impossible for me to read, and truly impossible to read easily. Waited almost an hour for chat, got a rep who didn't know diddle. Asked for her supervisor, who understood what I was saying (perhaps a US citizen this time), but told me $2,167 was the amount transmitted to Virginia as due (that's right, a third number). Told me it was too late the fix in the return, since transmitted, but it would be easier to contact customer service after April 18th. However, did NOT tell me that they only work 8-5 after April 18th. I don't have TurboTax on my work PC, so I guess I'm supposed to take vacation time to figure out how to fix THEIR error. Meanwhile, Virginia is poised to draw either $2,167 or $4,462 or some other amount from my checking account.

    Jim in Glen Allen, Virginia 4/21/11 6:34PM
  • I was unable to claim mileage on my home office expense, even though after entering
    kilometer used for employment, refund does not change....
    When I was trying to find How much maximum
    child care expense for each child can be claim, it says 3000/- which is wrong.
    I call revenue Canada to find out answer,
    for 2010, if child is under 6 years of age
    maximum amount can be claim is 7000/-
    if child is between 7 to 12 maximum amt is 4000/- if child is normal and you need
    because you both have full time employment.

    Do not depend on information or instruction
    on Turbo tax, there are many changes from
    Revenue Canada for tax year 2010.
    either go on their website and read everything throughly or call revenue canada
    they are more helpful than turbo tax CSR.

    Yesterday I waited 45 minutes to talk to CSR at turbo tax. the lady came on the phone as
    if she was just riding on the horse and got
    tired before I ask question call got dropped so huge waster of 50 minutes of my time then nobody bother to call me back or contact me.

    Most of the CSR at turbo tax does not know answer so your call will get disconnected
    or will get dropped so you need to wait another 45 minutes in line to talk to somebody. This is the last year I am using
    Turbo Tax. Next year I am switching to
    other company.

    Whatever 4/19/11 1:17PM
  • Well, I am also dissatisfied with Turbo Tax. Looks like we ALL NEED TO FIND A NEW PRODUCT NEXT YEAR. That's the best way to get them to realize their product is horrible and that their advertising is FALSE. Hit them in the pocketbook.
    We read that we received with our very expensive softward ($50) we would get a free state filing. But, when we were ready to e-file the state, it said we owed $19.95. When I researched it, apparently Turbo Tax has agreements only with certain states - states that are in the "Free File Alliance." WHATEVER. How ridiculous. They should put THAT on the box so we can read it BEFORE we buy the software.
    ALSO- explanations and help this year were HORRIBLE. Frustrating product. Time to move on to a different product.

    Frustrated Cindy 4/19/11 7:20AM
  • ditto, ditto ditto, why is this product able to subcontract all the other fee companies with it not up front. i am steaming i am an acct. at this momment my refund is sitting
    in la la land because cvs, walgreens, 7-11, all advertised mind you, do not know what the hell they are doing. i stuck with a siver debit card with every cent i coula use. my kids didnt eat. thats ok., what is with you, what is the next charge/step to get my money off the card and in my checking account. turbo tax should be suied for all the cost n aggervation. i am serious ready to flip. where can i get help all our convience stores dont know any thing about them.

    jwilliams 4/18/11 11:45PM
  • I have never been more frustrated and disappointed as I was using Turbo Tax 2010, I will never use it again, nor will I recommend it to anyone else. I was not able to claim mileage because of an error on the worksheet and therefore ended up owing rather than receiving the refund that I deserved. I admit to waiting til the last minute because Turbo Tax was dependable in the past. Never again! I beg of you do not use this program, it is a rip-off!

    Snivrat 4/18/11 11:19PM
  • I cannot get back on your site with my account to confirm whether or not my extension and payment has been processed. When I attempt to confirm my password change the screen goes to turbotax but then just sits on the site without any content on the screen. This is the worst performance ever since AOL was an infant!

    stuck on start 4/18/11 9:44PM
  • still attempting to access my account to complete my extension - cannot get back online with turbotax - just get the spinning object after logging in - rebooted, restarted, still not able to access site.

    stuck on start 4/18/11 9:34PM
  • Had different federal wages from state wages on a W2. Software didn't work properly - carried over the federal wage amount to the state return. When I called, I was just told they would cover any penalties. However, I paid for a state return that is not accurate since my state refund was adjusted by the Dept of Revenue. Have lost confidence in this product and customer service/support is nonexistent. Want a refund for my state tax return.

    Anonymous 4/18/11 7:07PM
  • 2011 Turbo tax program is very poor, I used it for so many years but next year I will switch to H & R block. When asking question on help,
    answer is not clear, It does not say if people working full or part time job can claim child care expenses. We have filed so many years
    so we know we can but it should be clear information while user asking question.

    I am not satisfied. There is no where customer service on line and file trouble
    What does that mean? All other years waiting time was short plus there was survey for customer service. This year waiting time is long and there is no survey.

    Anonmous 4/18/11 6:31PM
  • I agree with other posts, the 2010 turbotax is not up to previous standards. I too had to look for deductions that were always part of the flow before. I also had a difficult time Efiling, program says you need a "new" PIN (which you do not) and then I could not log into account to obtain it. Heres a bit of brilliance: When I enter my e-mail to get the password reset I get a message saying there is no account with that e-mail. If I try to start a new account I get a message saying there is already an account with that email- and suggests that I try the lost password feature- LOL!! Time to look for a better tax program!

    mjq 4/17/11 6:20PM
  • I bought the Deluxe version at Staples for $49. It can be used for multiple returns, both state and Fed. It would not load. I got stuck in the online version before I realized the CD was not running. NOWHERE does it tell you that, unlike the CD version, you CANNOT file a second return without paying again. Turbo Tax actually cost me more than the CPA I've been using for years. Turbo Tax SUCKS. I will never be fooled by them again. "There should be a law", you know. Willumum :-[

    willumum 4/17/11 5:18PM
  • Turbo Tax 2010 certainly isn't up to previous Turbo Tax standards. Never was able to load the program into my computer...even after having both Turbo Tax support AND Microsoft support on the phone. Finally Turbo Tax said I could use the online service for free and gave me a code. What they neglected to tell me is that the code would only be good for ONE return. So, after paying through the nose for 2010 Home and Business, my daughter (instead of being able to use the software that I purchased but couldn't install) just got socked with $75 for her Fed and State returns. Would email customer support but apparently this doesn't fit into their categories. Oh yea... forgot to mention that when I e-filed mine, I kept getting a message that it hadn't been filed BUT whenever I'd try to send it again, kept saying it had already been sent. I will NEVER use Turbo Tax again!!

    Sandy1M 4/17/11 1:16PM
  • This is not a comment on customer service, rather it is a comment about the current year product. Please route to the appropriate department.

    I am most dissatisfied with Turbotax 2010. I have used Turbotax for over 10 years for both personal and business taxes, introducing my children and parents to the product as well. However, this year the product does not have the same quality. First, I had to find several deductions which I have taken for many years (education deduction, nonreimbursed business expense etc) even though I took them last year while using turbotax.

    I was frustrated with the pseudo "guideme" section which DIDN'T guide one as in prior versions. Rather, it selected for you.

    But, MOST DISTRESSING, is the plethora of ads - every time I finished a section I had to choose not to buy something. Though my state HAS NO STATE TAXES, still I had several screens to complete to not buy or use a product. What happened to the wonderful product you used to sell - a product you could use without constantly being bombarded with ads?

    I cannot help but think there is a better product out there.

    Anonymous 4/17/11 12:13PM
  • My tax return money was stolen from me using turbo tax. I wonder if they are going to reimburse me...!!?? I wonder if they are going to put added security measures on there software so things like this don't happen to honest hard working people like me.

    Anonymous 4/14/11 7:18PM
  • I made and canceled a Turbo Tax Deluxe purchase within an hour. The charge was debited from my account two days later and I have yet to be able to speak with a regular person. The wait times are interminable. Will never use this product again.

    Dissatisfied 4/14/11 6:00PM
  • They messed up a dependent deduction. No way to fix it. They already took the fee out, even though it DID NOT FILE electronically.
    I cannot even find customer service. This contacthelp if the closest I have come.

    I would rate them at a ZERO. Will never use them again. Ever. Did use HR Block though.
    No problem there.

    cowboy 4/14/11 1:08PM
  • Turbotax.com is not free. Yes you can enter your info, however, you can't print w/o paying. It's cheaper to buy the software on CD.

    Anonymous 4/14/11 5:40AM
  • This sucks they charge me to download the program 03/16/11 for 59.95 then at the end of the program file by paper and snail mail was charged again for 89.90 04/10/11. Stayed on the Customer talkline for an hour. Someone picked up but would not talk for ten minutes. Used the dead air time to read he/she your comments. What Customer Service? Turbo Tax Sucks. I what my money back *%&%#&*^ a very unsatisfied consumer.

    Kin KCMO 4/13/11 7:53PM
  • terrible customer support

    Anonymous 4/12/11 3:52PM
  • Was about to file FREE Federal Taxes. Followed prompts to file only Federal Taxes and file States at later date. Could not understand why it kept asking for credit card information. Next thing I know I get prompt that says I will be billed $111 - $50 for Fed and $40 for two states. Did not continue filing process. Looked up credit card. Saw charge for $120 (tax added). Was finally able to reach contact thru above number three days later with help of # key. Representative was not friendly at all but did credit my card in full.

    izzitjustme? 4/12/11 11:04AM
  • I had purchased your Deluxe Version of
    Turbo Tax about mid-March, 2011. When I
    attempted to install it on my computer,
    a Window popped up on my screen to
    advise me that I needed to have a service
    intall it for $38.00. Initially, I
    thought it was my computer, so I attempted
    to install it again, only to discover
    that the same Window was on my screen
    with the same message.
    I have used Turbo Tax Deluxe since 2004
    without any such notice of having some
    service install your tax service CD.

    Is this something new? Neeedless to say,
    I will not use Turbo Tax next year to
    file my 2011 tax return.

    Mitchell Ferraro
    ferraro860@bellsouth.net

    Anonymous 4/12/11 5:48AM
  • Why does it say the word free anywhere? Nothing about TurboTax is, well except for the endless screw ups.

    duh 4/11/11 7:25PM
  • customer service is a joke. their website shows cost at $99.95 but when you purchase it charges you $109.95- I called and was told - "sorry, rates went up 01Apr11 - and we have not updated our website yet" this is FRAUD!

    catmom5 4/10/11 11:09AM
  • customer service did not solve Turbo Tax problem I'm having.
    They did try.
    They also tried to deny obvious things.
    Waiting time for rep to chat is about 15-20 min.
    I'm still having the same issue and I don't know what I would do.
    One of representative just hang up on me.

    Anonymous 4/10/11 8:24AM
  • TURBOTAX IS A FRAUD- EVEN THEIR CUSTOMER CARE SAYS THEY DON'T KNOW WHY THE PRODUCT LIES ABOUT PRICING!!!!!!

    14_Joanna E: Thank you for contacting Intuit Turbotax, how can I help you today?
    kenneth phillips: Hi Joanna, I signed up for turbotax premier online federal only for 38 dollars. then when i went to file today, it asked me for 75 dollars to finish filing.
    kenneth phillips: the agent showed me anemail about the price going up. i told her that i did not get this email. its funny because i got my password reset email but not this email.
    14_Joanna E: It will charge you for filing the state even if you are not filing it
    kenneth phillips: I am a florida resident, i do not need to file state.
    14_Joanna E: It will still charge you
    14_Joanna E: Is there anything else I can help you with today?
    kenneth phillips: ok, is there a solution for this?
    14_Joanna E: No sir
    kenneth phillips: why does it offer for you to sign up at a certain price "federal only" as an option if it is not really an option?
    14_Joanna E: I do not know sir. I do apologize
    14_Joanna E: Is there anything else I can help you with today?

    KEN PHILLIPS 4/9/11 8:52PM
  • I have been using tubo tax at least 3 years.I am trying to do mine this year AND cannot get past sign in because they say there is a user with same name. so I use my husbands then it won't aree that they have ss no. Is this because I used a disc last year and trying the free start online instead thia year?

    Anonymous 4/8/11 9:21AM
  • They billed me for Turbo Tax Florida.
    Two problems, Florida doesn't have an income tax, and Intuit doesn't have a product called "Turbo Tax Florida".

    They just lost a 7 year Turbo Tax Pro user.

    Computed 4/8/11 8:04AM
  • I prepare my taxes with turbotax and it gave me a credit that I shouldn't received and now I got a letter from IRS that I need to pay $1,000. I called INTUIT for their 100% guarantee and they said that there is nothing they can do. I just want the money that I payd for the software and they don't want to do that

    Anonymous 4/7/11 12:10PM
  • Worst tech support ever!

    Simple problem: I got locked out of my account coz I forgot my password and typed wrong one 3 times. Ok...so I tried their "forgot password" link after that. No temporary password was ever emailed to me. I must have tried the forgot password thing 3 or 4 times.

    What their tech support said: Make a new account! F*CK EM ALL! Useless tech support. Making a new account basically means you have to reenter all your data! I might as well use a new website or software! Arsehol*s!

    r2c 4/6/11 9:30PM
  • I contacted you yesterday about my problem, you took my $18.00 deposit and I never got a reply. Please do not use the 18.00 deposit as I never got an answer.

    Anonymous 4/6/11 12:56PM
  • Someone else used my email address to file their taxes with Turbo Tax. I cannot find a link to an email address so I can inform them of this. I do not wish to call them, as the wait time is said to be more than 30 minutes. The only other way to contact them is through numerous links to "online communities" for specific issues, none of which match my issue. And I can't create a user ID to log in to their community, because it says my email address is already in use. I know I could use another email address, but I shouldn't have to! It's the principle!

    staceyb224 4/6/11 10:08AM
  • For hours and hours we attempted to install this to our computer; which has all of the proper settings, etc. With no luck, we ran to the library to start doing our return by hand. Why have a software product that installs on 1/100 home computers??

    mb 4/5/11 8:11AM
  • Please wait while we find an agent to assist you...
    We are here to help. You can find solutions for top issues NOW at TurboTax.com/FastAnswers
    All agents are currently busy. Please stand by.
    An agent will be with you in a moment. Thank you for your patience.
    The next available Agent will be with you in a moment.
    All agents are currently busy. Please stand by.
    An agent will be with you in a moment. Thank you for your patience.
    We are here to help. You can find solutions for top issues NOW at TurboTax.com/FastAnswers
    The next available Agent will be with you in a moment.
    You have been connected to 13_Brent O.
    Rose Hozjan: Just heard the government's due to shut down on Friday, so I want to make the best of my Turbotax decision. There are people online who are selling it for less than you? Do you sell to resellers or is their product as legitimate as your own. When I do the download, are there consequences?
    Customer: Their selling the Home & Business for $49.95 and yours is more.
    Customer: and if I were to download from either site, is it legitimate?
    Customer: are they like a walmart, but online to download the software from a link off of their "website" that virtually goes into your site for the download?
    Customer: I'm totally done now
    Customer: Hello?
    Customer: are you there?
    Customer: 13_Brent O?
    Customer: I didn't make the purchase yet
    Customer: just need to know
    Customer: I know you're extremely busy working on probably more than one call, all I want is a simple acknowlegement
    Customer: I've got all day
    Customer: This took 18 minutes, you suck

    YATHINK 4/4/11 3:31PM
  • Got my turbo tax debit card and went to the bank to withdraw the money. They said they couldn't do it. I had the manager check and on their website it listed a bank 10 miles away that would. I went to the bank and went inside to talk with a teller. She went to get a manager and he said he had no problem giving me the money. Then it would not work! So he said " go outside and use the ATM. I put in my card and pnched in my pin and the machine ATE MY CARD!!! I was furios. I pulled up to the teller window and the manager was standing there and he smiled and said "if the machine ate your card there is nothing I can do you'll have to order another card!" I was in shock!! I called TURBO TAX and they wanted to charge me $4.95 for a "replacement" card!! I went nuts!!! This is the biggest scam I have ever had to deal with in my life!!!

    EXTURBOTAXUSER!!!!! 4/1/11 3:11PM
  • After buying the online version Deluxe for 49.95 and the state for 39.95 NOT realizing that it was not the same as the CD version you buy in a store where you get 5 free returns and you pay $19.95 for the state I called customer service and was given a download for the other 4 returns and they reimbursed the $39.95 for the state.. thumbs up for great customer service but thumbs down for the misconceptive advertising on the online version!!

    BrenVA 3/31/11 4:11PM
  • TurboTax is the most frustrating company to do business with because you cannot get live help ever. In addition, the TurboTax Card through Synovus Bank is a complete ripoff because it is almost impossible to access your funds. You can only take $400/day. Also, Synovus Bank is in dire financial straits and may not be able to honor the cards in the future.

    Anonymous 3/30/11 12:54PM
  • I noticed that 298 respondents gave turbo tax a 2.5 rating. Well in my opinion they were overgenerous. I would give you a 1 and that is a stretch. This the secoud year I have had trouble with the question asking for the state employer number on my state tax form. Even if I put the required number in the box and go to e-file, the software goes back to same page asking for the same number. For the amount of money I have to pay to use your product and the service I receive I would call it highway robbery.If you can help me by telling me what I can put down in this box I would appreciate it. If not, this will be the last time I will be using your product.If you can help my e-mail is bjsarj@frontiernet.net. My phone is 218-753-3061.

    190LDGUY41 3/30/11 9:39AM
  • I've used TurboTax for years, but filing for 2010 has been a nightmare. My return as prepared by TT has a several $1 thousand business loss that TT failed to deduct from my adjusted gross income. I didn't notice but IRS did, adjusted by tax liability and tax refund by more than 2x. Of course I couldn't find any way for TurboTax to help with the free state return and had to complete that return manually to change the tax due from $150 to a $1300 refund. I definately will be looking for a different tax prep service next year!

    FrankR 3/28/11 11:31AM
  • I've used turbo tax for six years with no problems and this years edition is worthless.

    It will not download updates, it locks up.

    Customer service is a joke.

    tax perp 3/27/11 9:49PM
  • Turbo tax is an absolute joke. I have yet to receive information regarding my refund. I called customer service today and had a million and one unimportant questions. She asked to verify my account based on if I prepaid for the service or if I am having it drawn from my refund.

    Why would she have chosen a 50/50 question to verify who I am?

    After 25 minutes of back and forth, I am now awaiting a phone call from a supervisor, whom she didn't have the information for me to contact and mentioned that I could receive that call within 24 - 48 hours.

    She also mentioned to me that because I purchased the online service, I was not eligible for any sort of refund. However, had I purchased the software package from a store or the download package, i would be eligible. That sounds quite discriminatory to me and a complete rip off of $70

    turbotaxblows 3/25/11 5:37PM
  • i have been on the phone for twenty minutes and the lady doesn't know anything about canadian turbo tax. she didn't know what a T1 General, she didn't know what Tslips were. She said she wasn't trained on that. Why in the world would you have someone answer your phone not trained to answer questions about Canadian taxes. This is absolutely ridiculous

    Anonymous 3/25/11 4:48PM
  • Horrible - I bought Turbo Tax Basic for 2010 and was able to only start my return - when I tried to reopen the program I only got error messages - I will never again use this software

    Anonymous 3/24/11 7:46PM
  • I am extremely frustrated with TurboTax. It freaked out when I tried to report freelance income from a non-U.S. company (there's no EIN #), and now I have to file the old-fashioned way. That's after being on hold with customer service AND getting disconnected AND told I need to call back tomorrow and be on hold again to get the e-filing charges removed from my credit card. TurboTax needs to improve its customer service!

    Unhappy Freelancer 3/24/11 6:19PM
  • Turbo Tax ripoff
    Turbo Tax is what is on my mind today... I used them to do my taxes and they had the charge of the federal tax fee as $26.95... but when it went to my state taxes, it didn't say what the charge would be, and it kept asking me did I want Audit protection, which I declined...SO, the moral of my story is... I ended up paying $63.90 for federal and state... AND I think it is a bunch of BS that they charged me $36.95 to do my state return, it was one sheet compared to Federal. I called customer service and of course got the run around, so my friends, lets share this with all of our friends and see what type of business they get next year, I won't be using them!!!!!! And I am not the only one peeved about their fees, I saw a bunch of others who were too! I told them I would share my experience... so here it is

    Turbo Tax Ripoff wont happen to 3/22/11 2:15PM
  • terrible customer service. I have an issue that is not answered in your FAQ, but you cannot find an email address or phone number that someone answers. I was to get direct deposit by the end of Feb. Your reasons do not match my issue. I am told that I am getting a check mailed instead of direct deposit and your conditions do not list mine, nor did I get an email from you that states in your FAQ that I would. I do not like being ignored. stephen1236@comcast.net 215-279-1391. Stephen Weil. zip code 18929. last 4 of social is 5975

    Anonymous 3/20/11 8:53AM
  • Every time I try to enter my W2 information Turbo tax boots me out. THis is ridiculous. I have been using this software for years and never had this issue now I do. What is going on can't find technical support anywhere.

    tigger24 3/19/11 6:59PM
  • We've used TurboTax for five years with no problems. This year it seems that NO ONE knows anything and NO ONE is working on anything. We will NEVER purchase TT again. We've tried the chat help and the phone help, only to receive people who have no idea what is going on. We've spent HOURS on the phone/online and got no resolution on any of our problems. One concerns ability to input taxable scholarship amount, one has to do with TT not handling 401K to Roth IRA conversion correctly and the other one has to do with double taxation of taxable portion of an education savings account withdrawal. I HAVE NEVER RECEIVED SUCH UTTERLY INCOMPETENT SERVICE IN MY LIFE! Disgraceful!! It is not possible to contact anyone via e-mail. I don't believe anyone is actually attempting to resolve anything. I'm FURIOUS!

    Anonymous 3/19/11 4:35PM
  • I was in the wrap up section of turbo tax premier and it went to my state is Alabama and I deleted it. I have never lived any where else but nevada !for 58 years. now it says I can not print or e-file what is up I saved and left it would be nice if just one year there would be no issues not that this company cares I am going else where this is not worht the hassell any more. I have used this for 5 years and the last two have been horriable.

    gypsy 3/19/11 3:41AM
  • I just purchased the $27.95 Free Edition State and when I check my bank statement they took $71.59 I've been trying to get in touch with a TuboTax Representative to resolve this issue with no luck. This is a SCAM

    IWouldLikeMyMoneyBack 3/19/11 12:48AM
  • I think it is Fraud to advertise that e-filing (for federal) is free when it cost me $ 60.00. Although the "e-file" was "free" for the federal, it cost $ 30.00 to get my refund. How "FREE" is that? I will never use Turbo Tax again, after over 20 years of being a customer.

    daknoblock 3/13/11 2:28PM
  • Hire some American customer service reps who can actually speak the English language!!! Very dissatisfied!!!

    Roadgrader79 3/11/11 8:31PM
  • Someone needs to do something regarding the word "FREE". It doesn't mean FREEDOM to DECEIVE that no MONEY will be NEEDED in order for SERVICES rendered!!:-( I did the complete basic return-no deductions-no claims-under $7 grand & they tried to take a total of $217 and reduce it to $65 after fees? So I cancel the state and revise it to just mail it myself with no direct deposit w/Fed. only & it's still $20? (We are talking complete basic package here). WHERE IS THE FREE IN THIS DEAL? I DIDN'T EVEN EFILE WHICH THEY CLAIM IS FREE ALSO!! :-( DON'T GET SUCKED IN!

    Turbo Rip Off 3/10/11 3:27PM
  • state wont release until turbo contacted and they fix. contacted 3 times, going nowhere. would get an attorney but no tax money to pay for it

    nohelphere 3/10/11 10:58AM
  • TurboTax Deluxe Federal
    I neglected to put in my estimated payments.
    I went back and corrected the payments but the new estimate forms did not reflect the change so the estimate payments listed were higher than they should have been.

    I had to manually change the 4 estimates.

    This should be corrected in the program.

    tuttlejr 3/9/11 5:32PM
  • Still waiting for TurboTax to release the Pennsylvania Business Tax software. Three weeks ago they told be 3/9 was the date, now they say it won't be ready until 3/17. How can they be in the tax business and sell their software even though it doesn't work?

    Anonymous 3/9/11 4:23PM
  • Anyone else having a problem e-filing?
    I have used the TT Freedom Edition online for the last 3 years at least. This year it would not let me e-file. Said I had errors, kept sending me back to wages. I have no wages. Just social security. There was nothing to correct.
    Then I received an e-mail from them saying I had e-filed. I just mailed my taxes in because I know they did not go through.
    Didn't ask for bank account.
    The help website is no help at all.

    Anonymous 3/9/11 9:13AM
  • Please, check the accumulated depreciation entries in the state tax return (CA in my case). In my turbo tax version, the accumulated depreciation did not transfer correctly to the State, causing a difference that resulted in underreported income.
    I adjusted it, using last year depreciation reports.
    I tried to call the techs, but I needed some special ID to connect. Hope it's not a turbo tax problem.

    Angie 3/8/11 5:36PM
  • It was so great to get this for free! HOWEVER!

    I submitted my forms as directed then had to go back and add a form which considerable increased my refund. Turbo Tax said the IRS accepted it and my refund would be deposited in my bank by Feb. 25. HA! Called IRS to ask what's going on, they had no record of the amended return. Called Turbo Tax and the said call IRS. The IRS refunded a small amount (according to first submission) so Turbo Tax's solution was for me to pay back the IRS or I would get nothing. So I spent about 30.00 mailing my returns Express mail. Thanks for everything Turbo Tax!

    gailfriend 3/8/11 10:16AM
  • Just got off online chat after 1 solid hour. Final disposition . . . they disconnected my chat! The girl didn't know why I had problem and didn't know how to fix it via her 'how to fix it' book. Watch out! They have the state return tied to the federal return in such a way that they lead you to believe both will be efiled. But if you have errors with the state, they'll only allow you print a paper copy.

    S Taylor 3/8/11 9:11AM
  • we have always used Tax cut, thought we would give turbo tax a try, because some people told us it was easier to use, purchased the "premier turbo tax" because it said it was perfect if you had rental properties. now we are 12 hrs into documenting stuff and cannot find our depreciation imports that were supposed to automatically import over from Tax cut to Turbo tax. we can't even find a phone number to call but from the looks of all these other comments, it probably doesn't even make a difference,

    Wausau Wi 3/8/11 7:36AM
  • on hold going on 18 mins. will see what the outcome is....35 mins on hold, and the lady couldn't help me.

    Anonymous 3/7/11 5:28PM
  • I have been waiting on my turbo tax card ( which i paid 29.95 for) . And still have not recieved it after waiting twice on 7-10 buisness days, I have now called twice, they refuse to give me a number to a supervisor. Refuse to give me a refund and now want to charge me 30 dollars to over night it. No i want a refund and my money that is well over 30 days overdue now. I will NEVER use turbo tax again.

    Anonymous 3/7/11 11:56AM
  • I used TT this year and somehow my refund was $ 627.09 less than the amount the IRS refunded me -- I cannot get an answer from anyone at Turbo Tax -- I will definitely NOT use their product next year and I will tell anybody who will listen not to use them either. Terrible terrible, non-existent customer service. I am sure there will be a class action suit filed against them and I will be sure to add my name to the list.

    Lauri 3/7/11 8:09AM
  • This year my federal refund was changed from $2710.00 to $170.49.... UNBELIEVABLE and there is no way to get in touch with a live person... I will never ever use this service again it costed me over $2500!!! Turbo Tax is an absolute JOKE!!!I lost my refund due to MATH ERROR and THEY DID THE MATH!!!!!

    kf 3/5/11 10:48PM
  • I had trouble accessing my account to check my status so I called customer service and when a live person finally answered 15 minutes later, I was relieved. I simply wanted the TurboTax rep on the phone to check the status of my account to see if it was accepted by the IRS butto my utter shock, the rep said he HAS NO ACCESS TO MY TAX RETURN VIA MY NAME OR SSN ! This poor guy's job is to assist tax customers but he has no access to their accounts ? TURBO TAX HAS MY SSN AND ALL MY BANKING INFORMATION IN THEIR FILES BUT THE REP THEY HIRED TO CHECK MY STATUS HAS NO ACCESS TO MY ACCOUNT. This is not the rep's fault, its the corporate geniuses who hired this guy and many other equally ill equipped reps to answer their phones; let these suckers figure out solutions for the customers and when they can't, just hang up on them. I read other reviews and saw many customers were hung up on or the phone cut off - and it happened to me. These reps are ordinary people who desperately need a job and probably willing to take less pay than a real pro. So the TurboTax philosophy is OFFER A FREE SERVICE TO PEOPLE / THEN CHARGE THEM FOR IT / THEN HIRE 'REPS' TO HANDLE THE MISC ISSUES AND PROBLEMS OVER THE PHONE / PAY THESE REPS LOW WAGES, AFTER ALL THEY'RE NOT REAL CPA'S WITH TAX LAW EXPERIENCE AND THEY SHOULD BE DARN LUCKY TO HAVE A JOB AT ALL / SIT BACK AND COLLECT THE PROFITS FROM CUSTOMERS WHILE THESE HIRED 'REPS' STRESS OUT TRYING TO ASSIST ANGRY OR FRUSTRATED TAXPAYERS ON THE PHONE / KEEP OURSELVES (turbo tax management) UNREACHABLE BY PHONE, MAIL OR INTERNET / DEPEND ON GOVERNMENT LOOPHOLES TO PROTECT THOSE IN MANAGEMENT FROM ACCOUNTABILITY.

    AuntieK 3/5/11 9:06AM
  • they lost $1000.00 of my return and now i have to track it do. i did not loss it why do i have to find it! this is the last time i use this service. it is a joke!

    farmboy 3/5/11 7:45AM
  • I am stunned by TurboTax. I've been on hold for 15 minutes getting help and then the guy hung up. The chat person was much worse.

    Below is my dialog with chat - this chat started after waiting 15 minutes for help. They don't seem to understand that I can't download anything to a federal computer. Lovely group of people.


    Ann: I can't log onstock
    11_Robin C: Hello Ann.
    11_Robin C: My name is Robin.
    11_Robin C: Thank you for contacting TurboTax.
    Ann: Hi Robin, when I log on I get a black screen.
    11_Robin C: \If I understand your message correctly, you are having trouble accessing your account.
    11_Robin C: Is this correct?
    11_Robin C: I do see you are receive a black screen.
    Ann: Yes
    11_Robin C: I am happy to assist you with this issue today.
    11_Robin C: May I please have your last name, zip code and email address.
    Ann: Marsteller, 22314 amarsteller@yahoo.com
    11_Robin C: Thank you for that information.
    11_Robin C: Are you able to sign in by using your user id and password or not get that far?
    Ann: When I try and sign in I get a black screen
    11_Robin C: Are you using Internet Explorer to access TurboTax.com?
    Ann: Yes
    11_Robin C: I would suggest you use a different browser to access our web site.
    11_Robin C: I would suggest Mozilla Firefox.
    Ann: I can't
    11_Robin C: You cannot?
    Ann: No
    11_Robin C: And why is that?
    11_Robin C: It will solve the problem you are experiencing.
    Ann: For goodness sake I said I can't. You want me to explain!
    Ann: It's clear you can't help me. I will do my taxes with another company that support Internet explorer.
    11_Robin C: I can help you.
    11_Robin C: \All you need to do is download the free, easy to use, Firefox to access TurboTax.com
    11_Robin C: Very simple, fast to do and easy to use.
    Ann: I can't!!!!!
    11_Robin C: \or you can use Google Chrome.
    Ann: No
    11_Robin C: You can try to clear cookies, delete cache and browsing history under Tools in Internet Explorer.
    11_Robin C: You can try.
    11_Robin C: You may still experience the same issue.
    Ann: I can't!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    11_Robin C: Okay.
    11_Robin C: Well..
    11_Robin C: If you cannot follow suggested solutions to solve your problem, there is nothing more I can do to help you.
    11_Robin C: I have offered you two solutions.
    Ann: I am on a federal computer and can't do anything other than work. I can't download crap
    11_Robin C: If you can only do work, then why are you trying to do your taxes when you should be working?
    Ann: You are a moron. I will use Taxslayer. I work at a federal office and can't do anything to the computer.
    11_Robin C: WOW~!
    11_Robin C: I think I will report you.
    11_Robin C: I am a very smart individual.
    11_Robin C: Use whatever product you wish to use.
    11_Robin C: I have offered you solutions.
    11_Robin C: Bye
    11_Robin C: I will not tolerate your insults

    Anninthecity 3/4/11 4:34PM
  • I recently got a letter from the IRS indicating that they have our payment but never got our 2009 tax filing. We submitted our 2009 tax filing through turbotax and it should have been submitted electronically. Well, Turbotax didn't submit it for some reason and now we have to go through the pain to gathering up all of our papers and resubmit the hardcopy. We tried contacting them and they have there system set up so you can't contact a live person!
    This is the last time we use Turbotax!

    Anti-TurboTax 3/4/11 11:48AM
  • All i want is a copy of my 09 taxes and I cant get anywhere, my old comp crashed and im tying to go back to school, I downloaded a pogram that there website told me to download and i got NO WHERE

    Anonumious 3/3/11 10:21PM
  • I will never use turbo tax again, they kept my money for three weeks after i got my income tax notification that it was directly deposited onto their card, they never sent me a card and i have called customer service three times and always get "accidently" hung up on when I ask when they sent my card, it should be illegal that they have had my money for three weeks, doing whatever they want to make money, with my $5000, and no one will even speak to me. Suppose to be married in eight weeks, they are ruining my financial situation and my wedding!

    Anonymous 3/3/11 5:54PM
  • Tried to reach a customer service rep. On hold for too long. Moving on to another tax service.

    MJ 3/2/11 1:09PM
  • Extremely unhappy with online service. 71.00 for a simple state/federal....the deluxe pkg was recommended but did not need this....will go with Taxslayer next year. Have heard good things about them. Expensive lesson learned. Will no longer be a customer after 3 years.

    unhappy in SC 3/2/11 10:45AM
  • Their customer service is horrible! The online chat person abruptly disconnected without telling me he was going to, and before my questions was done. Then, it is impossible to find a number on their site, and when I did find a number, I was on hold for nearly 30 minutes. Will think hard about just paying someone to do my taxes next year!

    Anonymous 3/2/11 9:42AM
  • After sitting on the phone with a support representative for an hour and a half, of which my problem was still not solved, I asked the representative several times if she could put through a request for someone to look at it the next business day and then get back to me with the solution. The response was that this was not possible and that I would need to call back to the help line. I asked if someone could e-mail me the solution and this time there was no response just dead air. After asking several times for follow up help, since she obviously didn't know what she was doing, I told her that I had been more than patient and was starting to get upset, at this point she hung up on me. So not only did I not get the help I needed to address my problem but I was treated rudely and in the time I wasted on the phone with her I could have redone my taxes. I have been using TurboTax for 10 years and with one click of the phone this will be my last!

    Anonymous 3/2/11 7:33AM
  • Filing 2010 tax return was the worst experience ever! TT refused to acknowledge software issues that caused customer returns to be rejected (mine included). Then, when finally redone and resubmitted, TT submission caused error on return which has delayed refund. TT is not honest about their issues and customer service quality is too low to even discuss. While waiting to chat "live" with a representative, I called the IRS and finished the call and was still waiting for TT rep 30 minutes later. Excrutiating experience. ALL BEWARE! TURBO TAX WILL COST YOU LOTS OF MONEY IN THE LONG RUN.

    KC 3/1/11 8:30PM
  • I did the turbo tax last year and had no problem. This year it was a disaster. Some of the lines were not carried through to the proper column, Some entries were missing and it was extremely hard to follow. When I tried to get help that was a disaster also.
    It took me 2 solid days to complete it. Then the irs rejected it anyway. This was a blessing . I will now go to a tax preparer.
    When I finally got a live person she was
    very arguementative.. I hope they have the good sense to not charge me since I had to start all over.

    i7stra@yahoo.com 3/1/11 5:54PM
  • yall advertise that its free to file and ITS NOT!!!! Thats false advertisement.....not very good business manners.

    upset customer 3/1/11 2:08PM
  • Not very good customer service. Was on hold for 20 minutes and nobody picked up... then they said they were gone for the day. WTF!

    They wanted to charge me $66 instead of the advertised $29. That's B.S.!!

    armytaxpayer 2/28/11 9:54PM
  • The turbo Tax that I was using .... if I went back to a section more than a couple times, I was stuck with that entry. I could not not change it at all. Also the online form .... the boxes for entering information... was cut-off and i could not make all my entries, including the box for state taxes. after trying for over an hour., I decided to quit and find ANOTHER WAY TO FILE.

    hammerlanehoney 2/28/11 2:48PM
  • I called to check on status. It told me my return went through, and you guys emailed me a response on the 2/13/11. I never received your email. It is funny that I have had multiple questions about your service from the beginning, and I can not get any response. Maybe time to use a real accountant. Oh by the way, I can file my own taxes quicker than the system did it, and $40 to file a state return. Good luck and thank you for the 2 years of service.

    Anonymous 2/28/11 10:19AM
  • Tried to "downgrade". look me an hour and a half on the phone to get the code that DID NOT work in the end. What a waste of my time! Thinking i will switch to H&R Block

    Anonymous 2/27/11 11:50PM
  • Longtime customer. Overcharged for online version ($29.95 was price; actually charged $34.95). Spent 2+ HOURS in chat session trying to communicate with their nimrods they call customer service agents about their overcharging and trying to get a $5.41 refund. I refused to give up because of the principal of it. However, should it really take 1.25 hours longer to get the refund for being overcharged than it took for complete and file the return in the first place?

    MadAsHell 2/27/11 8:36PM
  • Cannot get turbotax to sent the tax forms via e-filing. I tried many, many times to no success. I paid for this service when I purchased it and I cannot use it to send....what a rip off......

    Michael S. 2/27/11 4:49PM
  • I thought there online service was horrible. it took over 45 minutes before anyone helped me and then the girl didn't know what she was doing and then I got disconnected twice. What a joke.



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    You have been connected to 11_Demetria S.
    xxxxxxxxxxx hi my name is xxxxx and I need your help
    11_Demetria S: Hello xxxxxa, How may I help you?
    xxxxxxxxx: turbo tax is assessing me penalty taxes on my full withdrawl from my roth and I can't find the 8606 to put in my initial contribution to lower the amt.
    xxxxxxxxx: i rolled money into it back in 98
    xxxxxxxx: and to let you know I have been in the financial field for 17 years so i know it shouldn't be charging me the amt on the whole thing and I verified that on the 590 from irs.gov
    11_Demetria S: Just a moment please while I check my resources regarding your issue. Thank you.
    xxxxxxxx: take all the time you need
    11_Demetria S: Thank you for your patience Vonda. Please tell me if you have completed the entire investment section of your return?
    11_Demetria S: And please tell me which product you are using online...Delux, Premier...etc
    xxxxxxxxxx: I have it all done, I am just looking to see where to add the investment information for the 8606 and I am using the xxxxxxxxxx: i am owing over 2k
    11_Demetria S: I understand. One moment please while I continue to research this issue. Thank you.
    11_Demetria S: Thank you, xxxxx. I apologize for the delay. I have some information for you: Here's how to enter the total value of an IRA that you want reported on Form 8606: Nondeductible IRAs.

    In the Basic, Deluxe or Premier versions of Turbotax select the Federal Taxes tab. In the Home & Business product, choose the Personal tab. Then select the Deductions & Credits subtab.
    Click the Find Deductions Myself button.
    Scroll down to the Retirement & Investments topic, then click Start or Revisit.
    Proceed through the interview.
    xxxxxxxxxxxx: I found that in your search page and it doesn't work. that is why i waited over an hour for you. could you please try again.
    11_Demetria S: May I ask what didnt work for you? Were you not able to find the interview?
    xxxxxxxxx: there is no personal tab
    11_Demetria S: Ok so you could not find a Personal Tab?
    xxxxxxxxx: I am on the federal taxes now
    11_Demetria S: You stated you are using Premier, correct?
    xxxxxxxxx: and I clicked on explore my own. i am on delux
    xxxxxxxxxx: under the delux there is no home and business
    xxxxxxxxxxxx: so what should I do from there?
    11_Demetria S: Correct. I apologize, I gave you instructions for every version of turbotax. In deluxe, you will go to the Federal tax tab, then deductions & credits, then find deductions myself
    11_Demetria S: once you do that, you will scoll down to the Retirement & investments topic...either start here or revisit here.
    xxxxxxxxxxx: so click on the visit all button. start here or revisit here is not an option
    xxxxxxxxxxx: Demetria, I don't mean to type rude but I have been on this for over 4 hours and it's getting very frustrating.
    11_Demetria S: I understand your frustration, however you and I have only been talking for about 25 minutes and I am really trying to make sure I help you resolve your issue. I will do my best to get this solved for you. Ok. So xxxxx, if you have a visit all option, you may not have completed this section. You want to
    11_Demetria S: You want to complete the entire interview regarding your taxes, ok.
    xxxxxxxxxxx: I did
    11_Demetria S: So, when you got to the Retirement & investment topic, did you see start? or Revisit?
    xxxxxxxxxxxxxxx: I see start
    xxxxxxxxxxxxxxx: and update
    11_Demetria S: Ok, so if you see start, that means you have not been to this section. So, if you complete this section, you should be able to include your information regarding your 8606.
    xxxxxxxxxxxxxxx: no it says update and my dollar amt is there for the contributions i made. what I am trying to do is to add the amt that was my initial contributions so that turbo tax is not charging me the total 10% penalty of my distribution. which is on the 8606. that has nothing to do with my contributions done this year.
    xxxxxxxxxxxxx: this is based upon the amt that I rolled into my roth back in 98, which is done on a 8606, which is what i asked for initially.
    11_Demetria S: Ok, so xxxxxx, can you see that there is a form 8606 included in your return this year?
    xxxxxxxxxxxx: no I don't see it, that is what I am trying to find and I don't see the forms yet, where can I see those
    11_Demetria S has left the session.
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    Please wait while we find an agent from the TT WOMR General Chat department to assist you.
    You have been connected to 04_Jeannette L.
    04_Jeannette L: Hello xxxxxx--thank you for contacting TurboTax. May I take a moment to read your question?
    xxxxxxxxxx: Hi Jeannette, I am pretty upset but I will try to be calm. have you read my question yet?
    04_Jeannette L has left the session.
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    You have been connected to 11_Demetria S.
    11_Demetria S: xxxxxx are you still there? I had some technical difficulties. I apologize for that.
    xxxxxxx: Demetria, do you have a phone number so I can call?
    11_Demetria S: One moment please. What State are you in?
    xxxxxxxxxx: CO
    11_Demetria S: Thank you one moment please

    vonda 2/26/11 1:49PM
  • The customer service is very bad. You have to wait for a long time to speak with someone. Then, I was hung up on and had to call back and waited for additional 30 minutes. This the worst customer services ever. Sad thing is turbo tax created my problem and now no one will ask my call.

    SadSituation 2/25/11 7:34PM
  • by far the worst tax program i have ever used !!!!!i have been on hold for over 3/4 of an hour to ask a simple question on installation....i am certain they are waiting for me to simply hang up!!!!!!this is simply ludicrus!!!im scared about how safe this tax program is at protecting my tax information!!!!!

    don 2/25/11 6:58PM
  • unable to get promised rebate, product cover stated free e-file, was charged $39.95 to file.

    wrjtiso 2/24/11 7:00PM
  • The worst customer service interface I ever saw. I tried to find a way to tell TurboTax that I discovered an error that may affect lots of people, but could not negotiate their dismal path. Horrible. Will not buy TurboTax again.

    Dan Sinclair 2/24/11 12:52PM
  • after several days and several hours on the phone and using multiple laptops and isps, I still can't e-file

    jf1972 2/22/11 9:42PM
  • I called because I was confused and upset as to why I was paying$ 66.90 instead of the advertised $29.95. Throughout my call, Leslie (the customer service representative) continuously interrupted me when I stated I was still not satisfied with what I ended up paying. I told her I felt like it was tricky how the extra added price was not printed. She stated that it was not a trick and that a couple of years ago I chose the same package. I explained that I did not remember in all honesty what I had chosen years ago and that the bottom line was that I felt taken advantage of and was not happy with my services. I explained that I used the chat room to research if any one else felt this way and found that many people were confused about the price increasing at the end of completing their taxes. One man claimed that he called customer service and told them he was not happy and Turbo Tax gave him the refund. Leslie continued to tell me that I chose the same program a couple of years ago, basically, in my eyes trying to tell me that I should have known even though I explained several times that I did not remember that long ago. Leslie also stated anyone could make that up in the chat room. I told her I felt that if it was a "help center" on turbo taxes website that they should honor what is on there or monitor what is being said about their services. I asked her to stop interrupting me as this was at least the 6th time and she stated she was not interrupting me. I asked her to give me her name and a supervisors number but she refused to give her last name and stated there was no one she could transfer me to. She came at me several times stating" So you would have been satisfied if I would have given you the refund?" When I stated that was not why I was upset but that it was because I was being treated poorly by her and continuously interruped, she stated she would go ahead and be sure to document what I was unhappy with and then again, stated it was because of not getting my refund when I had just explained that was not the reason I was now upeset. Yes I was upset that I did not get my refund but by the end of the conversation after being interrupted the entire conversation, talked down to, and not listended to, I felt very disrespected and not at all how a customer should!

    JM 2/22/11 9:44AM
  • Five calls to customer support for the same problem. All for an issue with my TurboTax Deluxe State. Needed to enter state only, short term capital gains, from an out of state trust that is taxed only at the state level and at the maximum state rate (a state schedule B). Found that the existing TurboTax for my state will not support it. TurboTax support would not address the fact that this was not supported, and directed me to follow the source links within the state software. These links tied back to a federal worksheet which did not provide for state only, short term capital gains from trusts. Their only other solution was to override all lines and manually enter the data or to consult one of their PAID tax advisors. Finally realized there was no way to obtain a solution or even the recognition of a problem from TurboTax. I was told that even given the existence of the problem, they would not attempt to fix it until there was sufficient evidence that a large user base was having similar issues. Next year I will use a different Tax Program. NO MORE INTUIT!

    Anonymous 2/22/11 8:52AM
  • I just finished my federal and state taxes. I chose to not file state right now and when I paid, they charged me for both federal and state returns. After 45 minutes of being on hold for someone at customer service, I was connected with a woman who seemed to be working out of her home as there were kids in the back ground. she needed to get in contact with someone to discuss me getting a refund for my state portion. After waiting for another 30 minutes, she told me that I would not get refunded, that the rep that she was talking to was bouncing between 3-4 calls at a time and the kicker...she was texting him, not talking to him. I finally got my state costs refunded (hopefully) and made it very clear that this was the worst customer service I have ever received. Turbo Tax is no longer my choice for tax services.

    bekabhoo 2/21/11 10:41AM
  • Will never use these guys again.when helped I got a non english speaking idiot waste my time and not help me at all didnt even understand the question. I will you HR Block at least they will make sense of things and I wont have to deal with these retards again.

    scottyh 2/21/11 9:27AM
  • I saw the option to "chat" online with someone with Turbo Tax, but every time I chose that option it would just take me back to the menu I had started with. No access to customer support. I was charged 29.95 for basic filing, when I only wanted the free edition. They are a rip off and I will be using the IRS site to file my taxes next year. I plan on letting everyone I know how bad their customer service is. I want my 29.95 back!!!!!!!

    tamela30519 2/21/11 9:16AM
  • Have used Turbo Tax for MANY years. This year will be the last! It has been a nightmare...can't import last years depreciation info, can't seem to find supporting data worksheets to access,can't install CD, can't install download, solution was to do online...very inconvenient!!! Customer support all but inaccessible.

    notaclaar!!! 2/21/11 8:41AM
  • Absolutely awful!!! No number made available for customer service. Had to get it here after many futile searches. Turbo Tax is in such a hurry to get your money, they are misleading in making you think your return has been filed. You go through all the steps, and yet you find out a week later your return has not been filed. What a crock. This is the second time this happened. I went through all the steps, yet I find out my return has not been filed. They take your money, yet your return has not been filed. I completed all steps to the end, pressed the efile button, went through the final steps and they did not file my return. What a bunch of crap!! I will NEVER use Turbo Tax ever again. Go to HELL Intuit!!!! Suck ass company!!!

    sventys 2/20/11 5:29PM
  • I am an accountant and I got suckered by the refund processing fee of $29.99 for processing a $16 state filing fee through the Turbo Tax refund deduction "service." I feel this fee is deceptive as it is not fully disclosed up front, in advance of the payment page, after the filer has done a series of click throughs. I will be filing complaints with the FTC, the state tax authority, and the Office of the Comptroller of the Currency, the federal agency that regulates the University National Bank of St. Paul, which charges the fee in its arrangement with Turbo Tax. I also feel the debit card option is sprung on filers without adequate disclosure and it would be easy to inadvertently end up with this option and its potential fees. It is impossible to get hold of customer service and impossible to go back and review what happened on the payment pages after filing. I am a very long term customer of Turbo Tax, and I pay for a higher level version for Schedule C filing, but will not use this company again. I am very willing to pay reasonable, fully disclosed fees for service, but Turbo Tax has lost me as a customer forever just to gain a "gotcha" fee of $29.95.

    DianeP 2/20/11 5:10PM
  • I am having an issue with the amount I was charged...$66.90? I am on hold waiting for customer service, after reading all of the complaints on this page- I hope that most of you are reporting this to the Better Business Bureau, that is the best way to go about this. It will make a difference if they receive enough complaints.

    Anonymous 2/20/11 2:45PM
  • after 35 minutes holding on the phone, I spoke to a human who tried to help resolve my problem, but again was not able to. Of course I didn't know this at the time and had to wait for my 2010 filing to be rejected to learn my time was wasted. Perhaps my issue is with the TurboTax program "remembering" inaccurate information and not letting me change it, but the customer service person was of no help either.

    Anonymous 2/19/11 2:23PM
  • My problem is that I filed my business taxes on Monday, set up the direct debit from my bank to pay my taxes on tuesday. It's friday and the funds are still in my account. I have called all the numbers you guys provided for this weird problem. Two hours and 5 phone calls later, my bank called me a said it can take up to 5 business days for the Electronic Bqank transfer to be posted to my account. I love turbo tax but their customer support SUCKS!

    Gallantry 2/18/11 3:24PM
  • My experience was awful. Waited on the phone so to get an answer that my phone battery went dead. I can't get the depreciation to calculate correctly and was hoping that the service tech would be able to help me fix it.. I was told to calculate the amount myself and override the field! When I explained to him that there may be some other reason that the depreciation isn't calculating correctly and I didn't think that overriding was a good solution he said there was nothing else they could do. Also have been unable to use the state download for business for more than one return. Never was able to get to that question. When transferring me to a supervisor, the tech hung up on me. This is how Microsoft treats their customers...many are migrating to Apple. Third time this week I have recieved lousy customer service. Will think twice about buying the product next year.

    Anonymous 2/18/11 2:31PM
  • TurboTax customer service is the worst!!!! they never answer your call,the keep you on hold for hours. By far worst customer service...

    Anonymous 2/18/11 2:06PM
  • I STAYED ON THE PHONE FOR 2 HOURS AND 20 MIN AND NEVER SPOKE TO A LIVER PERSON!!!!!

    Anonymous 2/18/11 12:08PM
  • Turbo Tax advertised beat the Feburary 14 rush and file early. I did, along with hundreds of thousands of other people. Turbo Tax stockpiled our returns and said they would send them starting on the 14 first in first out. THIS DID NOT HAPPEN. To make matters work, if you filed on or after the 14 Feb, they transmitted it right away while making the rest of us wait in the stock pile. I WANT A TOTAL REFUND FOR THE BS SERVICE THEY DID FOR ME. I was a long time Turbo Tax user, NEVER AGAIN!!!!!!

    dogman22 2/18/11 10:29AM
  • Jan 16 filed my return had to sit in system for the IRS but then today come to find out that they transmitted the wrong return with invalid information as well as this university bank is charging me over $1,000 in fees to be deducted from my return. Cannot get any help or even anyone to pick up the phone after numerous icident #'s and chat's GA state has even put my return under review and asking me to provide all these deductions and medical bills I never claimed?

    TULIPSOMO 2/18/11 10:14AM
  • I should have read the comments before I started using turbo tax. I was on hold for a long time, not as long as some. Then I was put on hold again....still waiting. I was trying to find out why they were charging me twice for my return. Buyer Beware!!!!!!!!!!

    henpecked 2/18/11 6:48AM
  • i have been rejected three time from irs due to the wrong e filing pin or the wrong agi pin and i have called irs all three time and got the right number and turbo tax is still not able to help me besides that the phone lines to speak to a live person is outragious and way to long.i will never use turbotax again.. i refuse

    handyman 2/17/11 4:03PM
  • The first time I called, I waited over 20 mins, listened to the music and gave up. The next day, I called once and within two minutes, someone answered it. Yay! I got my issue taken care of and the representative was very nice. If I were you, call when you have some time, if you've waited enough, just hang-up and try again some other time.

    Christine 2/17/11 2:34PM
  • TurboTax changes their story every day, does not do what they promise, and continues to disappoint their customers. They claimed they would send in the tax returns in the order they were received, but they seemed to be going in the reverse order, because people who filed later than me were sent in before me. On top of that, you can never get in contact with them to speak with someone. Very bad company.

    Vengeance 2/16/11 9:50PM
  • I am finding out now that as long as you never have a problem with turbo tax it is great.However turbo tax still has not submitted our e-file according to the IRS. Why idk can't get them on the line.

    Pat Henderson 2/16/11 1:08PM
  • Waste of time I wait a total of thirty min on hold before getting tired and hanging up I strongly dislike their customer service

    Anonymous 2/16/11 12:20PM
  • This is insane! You guys are right, getting a live person on the phone takes forever and the music is definelty not my cup of tea (by the way, I am still on hold as I type this message). I need to amuse myself while I wait impatiently. I like jazz but whatever.....Another 5 minutes and I'm done holding. I need to do online business with a company that provides excellent customer service and this sucks! Not sure if I will be a repeated customer next year.

    Anonymous 2/16/11 10:47AM
  • So far no help just music like others have said.

    Lake City 2/16/11 10:03AM
  • Can not get support for my question concerning fonts. Program reports fonts no installed. However all are according to the check of fonts installed with the computer program.

    Can't get any support via thr computer and do not want to talk to representative. can e-mail information but will not answer e.mail request for same.

    Anonymous 2/16/11 8:17AM
  • Delayed Tax filing due to tax law changes. On feb.14 they were allowed to process. I did my taxes feb.7 I was told they would be sent in as soon as possible a day and 1/2 later they still haven't sent my taxes in (efile), I know someone who filed thiers with turbotax the evening of feb. 14 and thiers has been sent to the IRS already, Guess they got my money so theres no hurry. gonna use Taxact next year, they are alot cheaper then turbotax federal and state.

    jkurt45 2/15/11 1:54PM
  • If you have hours to waste on the phone,listening to music, and never reach a live person, then turbo tax is for you! the past two years I've filed online with turbo tax and have never been able to receive a hard copy, but this year I need these tax reports but can't get any help!! No thanks to turbo tax in the future.

    Anonymous 2/15/11 1:01PM
  • Turbo Tax/Intuit has several different prices for the same products. Their programs are also self guided. When I tried to edit what Turbo Tax added, it was doubled and I was locked out of editing. After the many hours spent on the phone with the support tech, I was able to somewhat correct the problem. Turbo Tax charged me twice as much for the on-line version as what their Download version was asking. After a total of 11.5 hours of computer work(and completely redoing ALL of my returns), I was FINALLY able to finish my state return, but I had to mail it after 4 tries to file on-line. The Federal Return went through on the first try, at nearly $100 less than the second time around and the Non-Resident state return went through on the first time. The difference for the two programs were nearly $200.00. Here is the BONUS. They don't tell you that you can't cancel your filing after you pay. After you pay, THEN they explain that you cannot cancel. At no time do they tell you that after their calculations you cannot edit anything, unless you have the downloaded version, but once entered, NO EDITING is allowed. Then when there is a $22,000 mistake(created by their program), it CANNOT be edited. I would recommend chimpanzee with an abacus for better accuracy than Turbo Tax. When you pay, sign out of the site, then log onto your banking, their monies are already removed from your account. Very poor business practices.

    Hard Worker 2/15/11 8:30AM
  • im on the last page how do you want your federal return
    been stuck on this page for two days no continue button
    there are hundreds of people with the same problem
    someone said that the irs was not taking any more returns till the 14TH
    well today is the 14TH still not working whats up turbo tax
    been on the phone trying to reach them for a hour

    rob help 2/14/11 4:03PM
  • TurboTax listed my Federal listed my retirement annuity as the amount I entered, but then TurboTax listed the taxable amount as $0 ! -FALSE

    I have been trying to reach someone at TurboTax to get it corrected - hours trying.

    right now I rate TurboTax as less than ZERO

    Linn

    Anonymous 2/14/11 2:46PM
  • Good luck on getting any type of support over the phone. It's not easy!!!

    bogart3278 2/14/11 9:33AM
  • They just flat out lie about any filing option being free. And for said transgression I believe they should be fined an enormous amount for false advertisement, and then maybe after that they should be burned at the stake. Do not believe for a second that any of turbotaxes services are free, they have no problem lying to you.

    Anonymous 2/13/11 3:01PM
  • I am also one of Turbo Tax customers that have to wait for four weeeks to receive a paper check when I e-files. I was told that I would get my refund deposited in my bank account on 02/04/2011 and did not find out that Turbo Tax had made an error till 02/11/2011 when I looked to see if I had received my return in my account. I never received the email that TT said they sent to the other thousands of people that they also did this too. I now have to wait till IRS sends a paper check to me the last week on February. Hopefullly~ I beleive that they should be responsible for more than reimbursing our fees. I will never use this company again and will tell everyone and anyone that will listen not to use them. Unless they make this right. Tried to go but not able to get a live person. Being a billion dollar comapny you would think they could afford top pay people to handle customer service and reimburse us for all of this. I saw on FaceBook that they are giving away many vacation trips and ect. They also deleted all the comments from there customers on FB that were negative. They have put so many people in such a bad situation. We all could of other arrangments if they had notified us. Totally Discusted!!!

    Mother26inFL 2/13/11 9:27AM
  • Very hard even to put my experience into words. I had forgotten the answer to my security question and it took me almost 3 hours to figure out. Needless to say, the CSR at TurboTax were of no real help :(

    Disgruntled with TurboTax 2/12/11 10:48AM
  • my comment for turbo tax is that they should not be selling their product if they can not provide the tech support on programs that has problem. Very disappointing and a waste of money for the consumers.

    betsy3055@yahoo.com 2/11/11 9:10PM
  • HAVE USED TURBO TAX FOR 4 YEARS AND WAS HAPPY UNTIL THIS YEAR WHEN THEY MESSED UP AND MY DIRECT DEPOSIT WAS REJECTED AND
    WILL HAVE TO BE SENT TO ME IN THE MAIL AND GET MY REFUND AFTER THE 22ND OF FEB. INSTEAD OF IN MY ACCT. ON THE DUE DATE OF FEB. 11 THAT IS TODAY

    JDLR71 2/11/11 6:16PM
  • turbo tax was probably the worst mistake i made all year what a pain i tried for 2 wks to "track my return" and they said they had no record of my taxes in the irs database and that was after turbo tax sent me an email saying the irs accepted my return now i cant efile or get ahold of anyone to answer questions, do yourself a favor pay the extra 50 bucks and have an accountant do it these people are scam artists

    Anonymous 2/11/11 4:00PM
  • Looks like I can now be counted among the many unfortunate folks who will now be getting a paper check refund due to this error. I understand errors happen but why are we all finding out so late. We should have been notified much sooner.

    debsfocused 2/11/11 3:17PM
  • I am stunned at the service I have rec'd from TT. I e-filed with promise of direct deposit on the 11th of Feb 2011 and received nothing. Never received an email or anything. They have removed the contact phone #'s from their website and I actually had to search for their #'s online. Finally found it and called. Waited for 20 minutes to get a human on the phone. Once I explained my problem he said - what do you want me to do about it? I asked for a supervisor and he actually started singing "Not going to do ya any good" over and over on the phone. Finally got a supervisor who said - sorry, nothing we can do, you will get a paper check and there is NOTHING that can be done. So they have my bank account info and cannot do the direct deposit. Because of this screw up and the service I received, I will NEVER use TURBO TAX again. Ever! So much for loyalty if this is how loyal customers get treated. Oh and p.s. - it's not free. $20 to file and $30 for non-existent direct deposit refund. Awesome!

    Dana 2/11/11 8:00AM
  • Been doing taxes for many years and this year i get a DELAY 1201 with no other reason and IRS said everything was ok so what happened? Turbo i see many people that will come to you next year but i'm not going to because if you can have a full year to work bugs out or to be ready with changes then just like the IRS you all failed and again it's the little people that will pay for your mistakes.

    Bendovr 2/10/11 4:44PM
  • I will not be back next year they really f#$d up this year. I have to wait on the IRS to send me a damn check now because of them I have been with them over 10 years now I think its time to move on. I dont know what they did but they got my last bit of money from me because of this. If I want to get f--ked up Ill go to h&r block.. thanks turbo tak thanks for nothing.. and they wont even help. thanks efile here I come

    dmew1 2/10/11 2:32PM
  • Lets start a Class Action Suit against Turbo Tax. I have used Turbo tax for about 10 years and the program does not work this year. It closes down when I attempt to depreciate a rental home. I closes down when I attempt to enter my husbands expenses in his business. Last year it would not open and all they said was "sorry, I can't help you". I had to hire a computer programmer to make 1 adjustment to their program. No help, no answers and I am ticked that they don't even download personal info or income names from the previous years. LET's SUE CLASS ACTION.
    ejanderson1945@hotmail.com

    ejanderson1945@hotmail.com 2/10/11 11:26AM
  • I TRIED TO DO MY TAXES the only problem i had and no way to ask or tell anybody but they had my income way over than ehat i told them I TRIED SEVERAL TIMES TO START HAD TO END UP CLEARING AWAY ALL INFO SAME THING HAPPENED AGAIN INCOME INTHE RANGE OF 30,000.THEY PUT IN PRINT OVER 60TO 70.000. SO i gave up if i could only talk to some one not a recording would be better

    Anonymous 2/10/11 9:11AM
  • VERY,VERY UNHAPPY with turbo tax... have used and recommended for years.. never again.. transfer of w-2 information DOES NOT transfer correctly to state returns...spent five hours (3 w/rep on phone resulting in a hangup) and a worthless download and still NO FIX... can't even find a related problem on the web or their site to find a solution... now have to mail because tired of wasting my time... trying to help a friend who got screwed cuz of MY recommendation...resulted in hours of FRUSTRATION can't delete and try again cuz it was rejected.... useless will definetly try another

    juannelle12 2/9/11 6:23PM
  • TurboTax does not keep a record as they say they do very misleading.And the people in India on the phone you cant really understand why cant they hire Americans. F TurboTax

    Anonymous 2/9/11 1:57PM
  • Rude and impatient customer service and I could not erase the incorrect wage information the was entered by mistake.

    I've used TurboTax for the past two years and this year my wages were being doubled by mistake. I tried to delete wages field information and start over but the double wage could not be removed. And I tried at least five times to delete the incorrect wage info.

    I contacted their chat dept. and took almost an hour and half for wait time... And I got a generic answer, tried all the steps I was given and it was not resolved because the Rep. ended the chat before it was resolved.

    So I contacted someone by phone and waited more than 30 minutes and person was impatient and rude. So I asked for my money back and he said they could refund it. And it's almost 48 hours for the quoted time for acknowledging my refund request from TT.

    I will never use TurboTax ever! They need to improve their customer services. Awful!!!

    Not happy 2/8/11 11:24PM
  • I ahve used turbo tax in the past and really never had problems. This time is different. I did my taxes and then I get an e-mail telling me some University National Bank is going to handle my refund from the IRS. I wanted direct deposit to my bank, thats why they got my router and account #'s. And to top it off they don't even have a numbert to call them. I tried their site and just sends me to a non-responding page. Good-bye- I sure hope U people are able to resolve this problem.

    Resparza4 2/8/11 6:26PM
  • they have the worst customer support i've ever seen.. they wasted 2 hours of my time...

    bad service 2/8/11 3:44PM
  • Your on line "Free" edition is not free.(Internet Fraud on your part).I refuse to pay it nor will I buy the software as I have done in the past. I have used Turbo Tax for 10 years and never had problems.
    You show a refund from the State of California much larger than the amount I paid to the State?
    There are many errors in your software and it does not take a Rocket Scientist ( I am a retired one) to detect them! I have verified the information that I have entered and it comes up with a different result 50% of the time. There is an entry where you ask for"less than zero" a negative number as an entry, and no matter what I enter (-0, (0) ,no entry at all, and it is rejected.

    What blows me away is the fact that my California refund is $900.00 more than I have paid to the state.

    Like our Federal and State goverment you have hired ignorant, unqualified people ( probably) illigals who can not speak nor understand English ?

    I have my processed my own tax before Turbo came on the scene and I will do it again and boycott your products this year. I did not file using Turbo, so you will not find me in your data base for this year but check last years data base.

    Can not contact a "Live person " to answer simple questions, or offer help to correct your software errors.

    oneto12@msn.com 2/8/11 11:48AM
  • I have the same complaint as everyone else. You can't talk to a person about the product.

    gt 2/8/11 11:42AM
  • they take your money without processing your taxes. after they take your money they say you cant file on line. 27.95 and no phone number to call anyone no wya to get a hold of anyone there. bullcrap!

    chubaswabus 2/8/11 9:45AM
  • I HAVE USED TURBO TAX FOR YEARS BUT THIS YEAR I RECEIVED AN ERROR CODE WHEN I TRIED TO OPEN THE PROGRAM. I CALLED THE CUSTOMER SERVICE LINE AND WAS ON HOLD FOR OVER AN HOUR UNTIL I FINALLY HUNG UP!TURBO TAX SUCKS!

    Anonymous 2/7/11 9:12PM
  • So i choose not to file under state taxes and I'll do it myself. HOWEVER, turbotax did it for me anyways and charged me $35.00. What the **** i was happy to pay the 20.00 cause they gave me a better refund only to find out they charged me another 35 and did state taxes when I told them NOT TO FILE IT. I am pissed but I blame my own stupidity of not reading it closer. I've used turbotax for 2 years and never had this ugly problem. Goodbye turbotax.

    Anonymous 2/7/11 9:03PM
  • THIS HAS BEEN A REALLY BAD EXPERIENCE THIS YEAR. I PAID YOU AND STILL CAN'T GET ANSWERS.

    Anonymous 2/7/11 8:17PM
  • This is awful. I had to actually -google- turbo tax customer service number in order to even find the number in order to call these people. I e filed a tax return with their free edition, both federal and state. They've been advertising free efiling since the beginning of atleast february. I'm filing and suddenly I come to this page. It doesn't say anything about the fee beforehand and this page is "would you like to pay by credit card or take the fee out of your refund?" I'm sitting here going what the hell is this. Hopefully I can actually reach a customer service person and have this atleast somewhat corrected.

    Anonymous 2/7/11 7:01PM
  • The program is great, but I do NOT appreciate the "surprise" at the end. If it's "Free" is shouldn't cost ANYTHING!

    A little honesty at the VERY BEGINNING would be nice. The price structure is misleading. After reading the comments, I didn't bother contacting them. My time is valuable -- I will not finish the filing; will use another service instead, and redo my taxes.

    I refuse to be tricked into paying for something which is supposed to be FREE!

    Anonymous 2/7/11 6:43PM
  • Impossible to speak to someone by phone. Online help is a joke (a bad one!) Bait & Switch tactics; "Free" efile with 19.95 "Basic" upgrade, to transfer previous years tax; $36.95 to do "State" tax. Simple 1040 standard deduction (Not even itemized!) for $56.90! WHAT A RIP OFF!

    Can't do "Free" Federal efile unless you PAY for state file. (My dictionary says THIS IS NOT FREE!) So, my taxes are in "Cyberspace". I will NOT file with TurboTax!

    Did my taxes with TaxSlayer; program is quite good, easy to use, & upgraded Federal efile for $10, plus state, came out to just under $25.

    Lysel3 2/7/11 6:33PM
  • Program won't boot. Had a terrible time finding any phone number. Have been on this "help" number for 30 minutes. Still waiting. No help. Won't buy this again.

    Anonymous 2/7/11 5:30PM
  • We have always used Turbo Tax but this will e my last time. I was told could do 5 tax preparations on one charge but charged me $32.42 for each one. Also tried for 4 straight hours and got to talk to no one. Tried the chat online HAHA what a laugh..was told 30 minutes after 2 hours gave up. This is really bad business practice.

    Anonymous 2/7/11 2:40PM
  • Very Displeased that no support can be gained for problems identified with this years program. I have spent over thirty minutes on line waiting for help and the on line help does not address the issues.

    Anonymous 2/7/11 11:22AM
  • There is a system error that is continually rejecting efiles. I have called the irs and received updated pin and AGI from 2009 it has been rejected for a 5th time. I am still waiting for TTax to answer my call on their customer service line..it has been 25 mins and counting. I will NEVER use Turbo Tax again

    madashell 2/7/11 11:10AM
  • If you can keep your computer system current with the most modern systems WHY WOULD YOU NEED YOUR RETURN FILED FOR FREE?
    If you've got a Mac OSX 3.9 Forget about using Turbo Tax. Even with a G4 with 1G RAM you can't use them. THANKS FOR NOTHING TURBO TAX.

    arthropedman 2/7/11 10:26AM
  • The new and hidden until the last moment of filing "bank handling" charge of $29.95 is a classic "bait and switch".

    Turbo Tax no more. Never again.

    eskimo 2/5/11 4:55PM
  • I have used tubotax for multiple years and this is the first year I am being asked to pay for mutiple state returns. I do taxes for my children and find this unacceptable. I will look at an alternative next year.

    Anonymous 2/5/11 1:45PM
  • I checked several places and it stated you could prepare up to 5 returns. I found out I am screwed because I bought it on line instead of at a store. I will not ever ever ever ever recommend TurboTax to anyone. And will do everything in my power to see that no one I know uses your product. You got my $50.00 but you won't get any more from me or my family. I tried to talk to someone and the waiting time was 60 minutes. Absurb.

    JL76653 2/4/11 1:46PM
  • I phoned turbo tax for some help with an error that I was receiving on For 5405, line 14. I did not claim the credit last year and that was all she could ask me. Said that I would have to go home and call again when I have the tax program on line. I had to wait for 34 minutes and still could not get any help. I will not purchase turbo tax again and will go with another software package that is less expensive and employees that are willing to help. I asked if the error had been fixed which is what I had pulled up when I searched around and was told that yes it was. NO HELP, MEANS NO MORE MONEY FROM ME!!!!

    Jean 2/4/11 8:56AM
  • Prchased TT, H&RBlock & Taxcut. Entered same info in all programs. TT had me getting $2952 refund. Other 2 programs had $6148. Call CS. She was adamant I was doing something wrong that prgram was correct! Finally took return to CPA. His IRS program got me the same amt of refund at H&R and Taxcut! TT is not picking up deductions or asking questions such as if you withdraw $$ from IRA is there an exemption such as for med expenses. This keeps you from having to pay a fine! TT must be getting kickbacks from IRS to give people less refunds! I WANT MONEY I PAID FOR PROGRAM BACK! WILL NEVER USE TT AGAIN! THEY REFUSE TO ADMIT THERE IS A PROBLEM WITH THEIR PROGRAM!

    Thyatt 2/4/11 7:42AM
  • Under the Federal free file program Turbo Tax says free federal filing. However, they won't file the federal unless the customer pays $14.95 for the state. In addition, one has to pay for on-line help. They call it a deposit but when one gets into the screen, it says pay only if you're happy with the info. Really devious!

    Anonymous 2/3/11 9:21PM
  • TurboTax won't efile my Federal return
    After pressing Transmit Returns Now, TurboTax displays:
    Your transmission didn't go through. Your internet connection may have been disconnected at the time you transmitted. Press Retry to attempt to connect again. Press Cancel to try again later.
    No indication what went wrong. No error code.
    A mystery. TurboTax customer service helped me accomplish nothing, and had me repeating myself, well, repeatedly.
    The 'free' federal efile has cost me considerably besides the purchase price of the software: time >8 hours troubleshooting, chat with Intuit support, upset - lots.
    And still no light at the end of the tunnel....

    JK 2/2/11 7:14PM
  • Having problems with my pin to electroinically sign my tax forms.Already called the irs to figure out what my pin was and that number still isn't working!My tax info keeps getting rejected because of this and I don't know why!Very annoyed!

    Meme 2/2/11 5:56PM
  • I can't even load my turbo tax cd to start doing my taxes, and you want me to pay for this?
    I am a long time user of this program but you guys are horrible. I am now waiting for tech support to answer my call. Are you kidding me?

    Anonymous 2/2/11 1:27PM
  • Why would I pay for a TTax answer when I already paid $50.00 for the disk!!!!

    Anonymous 1/31/11 9:27PM
  • Spent 2 hours on hold and no one picked up. This was during the week. Called again on Sunday evening and waited 2 minutes. Don't call during the week unless you love elevator music.

    Anonymous 1/30/11 5:33PM
  • Why is it impossible to enter the federal tax rebate for installing an energy efficient new
    air conditioner in 2010. I have spend so much time trying to resolve this and there will be thousands of people running into the same problem. Your support system is a disaster and one should not have to pay $29.95 to speak to a tax expert when form 5695 should be there in your system. Where is it?

    Anonymous 1/30/11 12:47PM
  • Terrible customer service waited on hold for over an hour then got disconnected.

    Anonymous 1/29/11 8:38PM
  • I used this for my tax refund that I was told would be for free since I met the federal requirements but I still got an email saying this bank would be deducting fees. All of my tax goes to the government anyways so not sure how they intend to collect if they are trying to get money but I will be filing my wife's return soon and I will NOT use this service again. I'll go back to the one I used last year.

    And if they do charge people in my case I'm quite sure there will be a Class Action Lawsuit when someone gets around to contacting an attorney. The government refers people to the site with the intention that the site will not charge as long as you meet the requirements.

    If they aren't trying to get money from me then why did I receive that email?

    Really sloppy.

    Turbo Hater 1/29/11 6:33AM
  • I purchased Turbo Trash last year and filed my return. I then got letter from IRS for tax and penalty after my refund for an error TT made. I was unable to reach a realperson while I battled the IRS to reduce penalty for credit Turbo Tax claimed I had comming.

    Turbo Trash is far to expensive this year even at free. Who wants to deal with irs after trusting your honest and accurate entries into a tax service.

    Tamgtcons 1/27/11 11:49AM
  • Sent my tax return to IRS (rec'vd email back with reject). Reviewed return & resubmited again and again reject w/same error message. Called iRS and they were very, very helpful reviewing info I submitted and came to conclusion the problem is w/Turbotax. Spoke w/representative from TurboTax and she told me the error was with IRS. I felt I got the run around from Turbo Tax rep. Was told they would email me back w/further info. It has been more than 24 hrs and have not heard back from Turb Tax rep. Last time I use Turbo Tax.

    Anonymous 1/26/11 6:07PM
  • this is scam there is no way to do it for free as advertised scam scam scam when it says create user id nothing happens well u got all my info u ripoffs rot in hell

    Anonymous 1/24/11 8:13PM

  • Turbotax and being overcharged with fees!

    I purchased TurboTax deluxe ( Federal & State E-file) software at a local Walmart for $49.00. I filed my taxes today. My husband is Active Duty military. We filed for his home of record AND had to file for we currently live in another state. I did not follow him from his home of record, and was unclear if i follwed under the Military Spouses Residency Relief Act.
    Of course it asked where was my resident status and i put in the info. then a screen popped up asking for creditcard information to process addtional state filing which we were charged immeditaly $42.87 ($39.95 + taxes). Even though we did not pay any taxes in nor do we get a refund where he is currenlty stationed.
    So at the end of we filed E-file, and then it takes us to "University National Bank Refund processing" which we were charged for $29.95 (less bank refund processing service fee) AND we were charged $39.90 for (less TurboTax fees) so the total is
    $42.87 from Credit Card to file for a second state ( which im unclear if we needed to)
    $29.95 for Less BANK refund processing service fee
    $39.90 for Less TurboTax fees
    = $112.72 that does not include the $49.00 software that i bought at Walmart

    I have tried to contact support by livechat and by phone, no ones knows anything and i can't get someone to speak english.
    HELP!
    Our taxes should have been easy (married filed jointly, no kids, no mortgages, no stock or bonds)

    rubbutter 1/23/11 1:52PM
  • lost all my personal and business info for 2010 taxes today 1/19/11. Do my taxes early starting in December and had it all filled out. Today log in and everything is gone. They claim I just signed up today. They charged my CC back in december for $121.00. Used them for 5 years w/o a problem and they don't have any records of it. Don't even have my SS number. They have major issues and I certainly would not purchase any Intuit Stock. They would lose that to. They don't even seem to care about the problem. All I got from them was "We apologize for the incoveniance"

    mikem 1/19/11 2:32PM
  • The 2010 disc that is sold in stores is incomplete. the format 3.5 needed for installation is either corrupt or entirely missing. Funny that when I decided to do an
    download from TT it went in like butter on
    hot toast. Also, it cost $10 more than the one I purchased at Costco. Hmmm I wonder?
    Disappointed that a large company like Intuit
    would put out such garbage. Being number one
    should mean that you try harder to stay there.
    I will not use TT again after this year. spent 7 hours of time before I resorted to
    the online download.
    SHAME SHAME INTUIT.

    Frustrated now ex TT user 1/10/11 3:08PM
  • Just beware ! Dont use this company !! They advetise tax audit is included @ no charge !!!Wrong !!! This is fraud !! You get no audit. And it's not free !! People in China work as their employees!!!
    DO NoT even try to call them. If you speak english they can not talk to you

    dfrancisr 1/8/11 4:56AM
  • compatibility issues between netframe 3.5 and turbo tax that they won't address

    Anonymous 1/5/11 5:35PM
  • i've used turbotax last year and it went great. easy input and got my refund in a few days. this year i clicked on home and business and it's of no use for me. I have a business and so does my husband and the deluxe works JUST FINE no need to pay more.
    on the customer service tech support line i called i got through so THANKS! because i was trying to find one online and nothing comes up. but GEEEZE GET THE CALL CENTER BACK IN THE USA!!! PLLLLEEEEEAAAAASSSSSEEEEE what's taking this indian idiot 30 minutes of just repeating and talking super slow for me to try and figure out what he's trying to say and me having to spell every single thing out and repeat and when spelling for him it's J----U----L---I---E---T and he still calls Julia and that's not even what pisses me off it's when they end everything they say with OK?! umm no idiot it's not ok because you're talking to me like if you know how to speak english and then you end with OK?! and when i ask you to repeat YOU GET THE ATTITUDE.

    ....sorry....

    In short, TurboTax please bring the call center back to the USA. Thanks

    BTW. my question that took so long was to switch the home and business to deluxe since that's what i needed. and he kept on about downgrading. turns out they give you the discounted price. so i get to use home and business but i just pay the deluxe price lol sheesh

    reallyreally 12/28/10 12:51PM
  • Impossible to contact TurboTax by email. I have tried numerous times, and get no results. They seem totally oblivious to the needs of their customers.

    AlH 12/28/10 10:12AM
  • I was told to look on line for your new phone #'s. I have spent alot of my valuable time trying to find them at your web site.

    It is worthless. When I dial the 800 #'s it isn't Turbo Tax. It is a promo for customer service.

    Why don't you list the numbers to ake it clear?

    Anonymous 12/20/10 10:37AM
  • I am getting charged automacitically by turbo tax but I stopped the automactic payments 2 years ago. PLEASE HELP!!!!

    Anonymous 12/4/10 9:28AM
  • Got a letter from the IRS telling us we owe $750 more from our 2008 taxes which we did with turbo tax, I talked to customer service about it and she gave me the run around telling me that we must have entered the number manually but I did not, line 16 a should have entered the same amount to line 16b because I filled out the 1099 R form when doing our taxes with turbo tax and now IRS says we owe $3000 more to them, I will not buy turbo tax for my 2010 taxes or ever again turbo
    tax sucks badly. And now we have to pay $3000 more to the IRS

    danlgood 11/15/10 10:12AM
  • I will NEVER use this again. all I need is a copy of my taxes for my school financial aid..and thanks to their crappy ass hours of customer service..I won't be attending this semester...........It's so rediculous..DO NOT USE THIS SITE.

    blah 11/8/10 10:36PM
  • I am having a terrible time getting help with my online Turbo tax. "Tina" does not respond in the chat box. The "Office" is closed and it is 10:30 A.M. EST, so no one is answering the phone. I had no idea this would be such a terrible website to use for taxes. I will never use it again.

    Linda 11/2/10 7:28AM
  • Absolutely worthless "Customer Service," in that only a recording is available that says the "Office is currently closed" and it is 9:30am CDT on a Thursday in San Antonio, TX.

    DD 10/7/10 7:35AM
  • I just efiled my 2009 and was surprised like at the $30 meta fee they charged. Why wasnt it made more clearly in the process? It was fine printed yes but there should have been a tip that if you wont receive a refund (owe from last year) they wont charge you a refund fee. I am going to complain some more but I dont think Turbo Tax is listening.

    cjb1945 10/2/10 5:23AM
  • Never, never will I use Turbo Tax again. I am telling everyone I know NOT to use your product. Bring the call center back to the USA. You cannot understand the agents.

    Anonymous 9/20/10 11:05AM
  • I recieved a Phishing Scam e-mail using Turbotax. Just thought you should know. Here is what it said:

    Your Paychex and TurboTax payment with daily balance report request has been rejected.Return Reason Code R19 - The identification number used in the Company Identification Field is not valid. Please, check the information and refer to Code R19 to get details about your company Paychex daily balance report and TurboTax request in transaction contacts section: http://www.ID6621paychex.com/contacts/ In other way forward information to your accountant advisor. Paychex Agency, Inc. Disclaimer and TurboTax Intuit Inc.Security Certification of the TurboTax Online application has been performed by C-Level Security.

    Anonymous 9/20/10 9:33AM
  • you guys are terrible you charge my credit card and dont send send my taxes in and dont give you a live person to help you with the situation

    cofieldmike12 9/16/10 7:14AM
  • I will..NEVER USE THIS AGAIN! I used turbo tax for 2008 and got a letter from the IRS that my taxes were done wrong. Instead of the 900.00ish refund I thought I was going to get, I got 300ish after they refigured it!

    I used this for 2009 and it was rejected by the IRS...I have spent 3 days trying to get back into my own tax return!

    I went to their little 'ask Tina' BS and Tina never answered!

    To add insult to injury THERE IS NO PLACE ON THEIR WEB SITE TO GET A PHONE NUMBER FOR A LIVE PERSON...I FOUND THE PHONE NUMBER ON THIS PAGE...

    As I said for 3 days I tried to get back into the site and all it did was give me a phone number for the IRS. Which kept telling me I need to put a 0 in for last years pin number because my returned was rejected last year as well and had to be mailed in.

    Today, with the help of this site I found the phone number and called them and the guy there showed me how to 'back' into it and change the info to make it go through.

    I spent $100.00 for this $$hitty servcie...PLUS... back in JULY I spent an additional 39.00 to talk to one of their 'tax consultants' as that was the only way to get a 'person' and that 'person' didn't help as far as getting the return to go through.

    I hope the bastards go out of business!

    THE IRS TOLD ME IN THE FUTURE I DON'T HAVE TO USE THEM EVER AGAIN...THEY SHOWED ME A PLACE ON THEIR WEB SITE WHERE YOU CAN EFILE FOR FREE!!!

    gail o 9/9/10 9:38AM
  • The IRS found that a capital gains distribution was not reported on my 2008 Turbo Tax forms. The data was entered but failed to transfer or be calculated on the 1040 form. I have been unable to re-open 2008 Turbo Tax to check the worksheets. I also tried to re-open both the 2007 and 2009 forms. The programs go thru the initialization process, but then a window pops up stating that:
    "Turbo Tax has encountered a problem and needs to close. We are sorry for the inconvenience."

    I was instructed to reload from the CD's but I got the same message. Tech support has provided NO support.

    It's time to look at another tax program for 2010!

    Pete 9/6/10 10:56AM
  • I have used TT for years and never had a problem (at least not that I knew of) but this year after we filed our taxes and were waiting for our refund we got a notice from the IRS that we owed them money. I went to an IRS office and after almost an hour of searching through the forms the lady finally figured out that TT had failed to place an entry on line 2 on the form 8889 so the IRS thought we owed additional taxes. Turns out that the calculations were correct, TT just failed to fill in the amount. Bottom line - the IRS agreed with the return after the amount was filled in on the 8889. I wonder how many deductions I have missed out on over the years. No more Turbo Tax for me!!

    Old Guy 9/3/10 9:00AM
  • Turbo Tax does not stand behind its work. The made a mistake on my state form, now the state wants its money back and Turbo Tax won't respond. They should call the company Terrible Tax!

    Roc 8/9/10 8:17AM
  • I used them for the first time for my 2009 tax returns. It worked well and I received by state and federal refunds promptly. However in MN we have a property tax refund system. TurboTax says they filed it with my state tax return but the MN Dept. of Revenue says they have no record of it. Fortunately I called before the filing deadline of 8/16 and mailed it in. Unbelieveable incompetentacne!!! If I had not contacted the state it would of cost me a $1,400 refund. Also it appears their email contact line is unusable and they list no phone number on their web site.

    Ron123 8/7/10 11:17AM
  • i can't get in touch with this company .I have paid for this program and can't get help without the incident numbe, which i can not find how to grt

    cbeau13 8/3/10 4:56PM
  • I used Turbo Tax to file my 2009 taxes. The program was great and easy to use. HOWEVER, there were no disclaimers that says that if you have satellite internet, you won't be able to access your tax forms. They say it is for security reasons. Well... the connection was secure enough for me to file my returns, to check the status of my refund, and to PAY for the deluxe version of the program! But its not secure enough to see what I paid for? What a load of crap!

    Anonymous 7/29/10 5:24PM
  • I have used TT for years and never had a problem (or, more accurately, didn't know I had a problem) until now. Last month, I received notice from the PA Dept. of Revenue that I owed $450 - plus penalties and interest - from my 2007 taxes (but at first no real explanation as to why). After many hours of headaches and research, I found out that 401K contributions ARE taxable in the state of PA, but TT automatically transferred the Federal adjusted income amount - which subtracts 401K contributions - to the total income line on my PA return.
    It is beyond me how TT can claim to be "experts in all state tax laws", screw up so many people's tax returns and lives, and not be held accountable.
    Never again!

    Anonymous 7/21/10 5:06AM
  • The dispute customer service was supposed to issue a check for a refund and to allow 10 business day"s for check. It never arrived and Turbo Tax says it was never issued after they have hung up on us 3 times. It seems to me that they have no idea what the heck they are doing and really do not have any care for customer relation. They keep trying to convince us to wait another 7 to 10 days for another check when they should resolve this today

    bporter 7/19/10 1:47PM
  • The turotax website is down and has been down for a couple of hours. The CS reps have no idea when the website will be back up. So if you need to access your returns, you're out of luck until they decide to fix it!!!

    Anonymous 7/14/10 12:27PM
  • I've been using Turbo Tax for quite a long time and I haven't had any problems until the 2009 filing year. Just before electronically filing, the program informed me that there were several errors that had to be corrected. The program wouldn't allow any corrections. The program instructed to print the forms and file by mail. NOT TOO SMART AN INSTRUCTION TO FILE ERROR-LADEN FORMS TO THE IRS.
    Customer service was contacted (45 minute wait) but finally got hold of a person that gave the impression that she was fumbling through the program or in a learning curve, I got disconnected.
    Called back again(same wait)and was on the phone for an additional 90 minutes. The rep. must have tried every manouver known to mankind to try to resolve the issues. I was left downloading some program and was instructed to wait until it was finished. Well the next day (14 hours later) the program locked my computer up.
    Oh well, I had to file an extension (by mail)
    My taxes are still not finished. Fingers and toes crossed that when I call later today, customer service will have had enough practice to know their program and resolve the issues.

    Anonymous 7/9/10 8:05AM
  • i used turbo tax for the first time and it seemed easy enough, but 9 weeks later and no taxes back i emailed turbo tax about not receiving taxes back and they never got back to me. i called the irs and they said they never got them from turbo tax. they said i will not get penalized and to send in the paperwork i printed out from turbo tax i will use something else next year. good luck everyone

    Anonymous 6/26/10 9:37AM
  • Turbotax software made errors on my return. Contacted a customer service representative who was not concerned and would not listen to my explanation. I made a monumental effort to avoid sounding mad and tried to answer her questions in a patient manner. when it became obvious that the customer service rep was overwhelmed I was disconnected. Do I have to hire a lawyer to get Turbotax to listen and take responsibility for their shortcomings.

    stloewen01 6/4/10 7:45PM
  • Turbo tax did the same thing to me that is has been doing to customers for years. If the name of your company differs at all from what Turbotax has somehow determined it should be Turbotax begins a new W2 for you. In my case it completed all its checks and said there were absolutely no problems then as I am electronically submitting the return it pops up and error asking for a correction to a field. Then it sends the return with double my income on it. Obviously the checks should have caught any errors long before the point transmitting the tax return. I have not been so angry in years and I will never use anything from intuit again. Now the IRS tells me I have to wait 14 to 16 weeks for my tax refund instead of 3 or 4 weeks.

    I found another site where somebody else had the same problem in the previous year at which time somebody named Bob Meighan claimed the problem did not exist. I can assure you it does exist and it has remained unaddressed all that time. Maybe Bob had listened to his dissatisfied customers and fixed the bug I would still be a satisfied customer and not an Intuit hater.

    See: http://caps.fool.com/Blogs/ViewPost.aspx?bpid=179258&t=01005510578203092487

    Turbotaxvictim2010 5/27/10 11:34AM
  • I have used turbotax for years. This year when I installed the software and performed the first softwareupdate on line my computer became infected with a rootkit and backdoor virus from their site. My system was protected by Norton Antivirus. I finally had to disconnect from the internet until it was time to file the returns. I also tried to up date my turbow tax from delus to home & business on line. It took my money but would not install. I had to go out and buy another box of turbotax home & business. So I bought Delux, online upgrade to Home & Business and Home & business again. I also needed to update my quicken. I tried to do so on line but of course it didn't work. I bought quicken starter edition(which is what I had) to update to 2010. It would import my previous files. I then had to go out and buy Quicken deluxe to upgrade so my payments would be made that were scheduled. Oh, I had to notify all 3 credit unions that information had been compromised for 4 people with a seperate letter for each. I want my money back but if you don't answer when the "OFFICE OF THE PRESIDENT" calls they don't call back and they blow you off!!!! Symantec support (FROM INDIA) could not solve the infestation and gave me my money back. Intuit support is from India and you can't understand them.

    Why should a company that files our income tax and has access to all our information be allowed to outsource any of their programming or support.

    sickofit 5/24/10 2:31PM
  • worst customer service ever.

    Just got word that my state did not receive my state return, despite the fact that TurboTax sent me an e-mail saying "Your state return has been accepted, there's nothing else you need to do." TurboTax customer service reps accused me of lying about the existence of this e-mail, said there's nothing they can do, i better print and submit my taxes as soon as possible. Unbeliveable

    Guy in CA 5/6/10 5:21PM
  • Never again! I can't believe this company is in business. The owners/executives should be ashamed! I will NOT recommend this service to anyone!

    Anonymous 5/6/10 6:20AM
  • SOLUTION From Brooklyn NYC:

    IRS Taxpayer Advocate : 1-877-777-4778
    http://www.irs.gov/advocate/article/0,,id=97402,00.html
    Find Your State’s IRS Taxpayer Advocate http://www.irs.gov/advocate/content/0,,id=150972,00.html


    New York State’s Taxpayer Advocate Information
    http://www.tax.state.ny.us/tra/resolve.htm

    Brooklyn NYC 4/26/10 8:57AM
  • PLEASE DON'T EVER IN YOUR LIFE USE TURBOTAX AND STOP YOUR FAMILY/FRIENDS FROM USING IT AS WELL.
    I filed in Feb 2010, after taking my credit card information software asked me to input my income from my W2 again before transmitting e-file. I complied, it doubled my income but not the other relevent information. Of course I ended up owing after the software displayed a Fed/State return during the entire interview process! Of yes and they both ACCEPTED the erroneous returns. I tried to contact TT through website - no avail. HERES THEIR DIRECT # 888-777-3066 (Out Sourced to India, but a human being). Ask for a ticket/incident number for technical support. After, about a 3 weeks TT could not solve my issue and refunded my entire fee!
    After this debacle, I thought I would have to amend my returns, but in NYS I got help from my state's Advocate who requested I just mailed the paper return as a "Subsequent Return" which nullified the e-file. Return expected end of April 2010 - w/o Amending. The IRS Taxpayor Advocate was just as helpful, she saw the stupid doubled W 2 right away and allowed me to communicate my files directly to her via email!!!
    Finally, before blogging your complaints (although very insightful) Make a formal/official complaint with you State's Dept of Finance and the IRS. Both agency's are starting to get enough feedback to go after this company and bar them from providing the "Free Federal" component of their services. Which we all know is the initial draw of the new customers to the software/site.

    Brooklyn NYC 4/26/10 8:48AM
  • Im glad to see Im not the only one having this problem. Im just gonna mail it in hopefully that will work

    Anonymous 4/24/10 9:16AM
  • I filed my taxes for the first time on Turbo Tax. I submitted payment for my return and as of the end of April, the IRS had no record of my tax return. I have inquired many times, to no avail, and no answer. I will not use this again. They have taken my money and not answered any of my questions regarding my return. I want a refund!!!! How do I get it!! As my return should have not been charged as it was never submitted!

    Anonymous 4/23/10 8:53PM
  • I have had my efile rejected by IRS seven times. No adjustments to the 2008 AGI or Pin work. The last IRS agent said that she had 25 calls this week about the same problem

    Why hasn't TurboTax recognized the problem and fixed it with an update?

    PTaylorM 4/23/10 11:20AM

  • What is their phone number turbo tax? I had problems with my computer and was waiting for one piece of paper so even though I paid the IRS by midnight turbotax said congratulations you paid so your return is not considered late, then they rejected it due to the schedule M snafu that the blogs are ranting about and now it shows I did not pay. When I first log on it shows 0 but when I ask them to fix it shows that I owe and nothing about Paypament accepted anymore. Darn, I did not take a screen shot I assumed they would be as easy as in the past since I have used them since 2005. I really do not like their new format either!

    Lydialern 4/17/10 3:25PM
  • I have the same problem with schedule M. It keeps on rejecting it. I am not a retiree or veteran Ijust want to skip this form but I cna't. I put in NO and then Yes and both times rejected but there are no other options. I do not want the credit I just want to file my return. Hoping they will come out with a workaround for this but it is too automated this year so we cannot fix things when we know our taxes. Thanks I am glad to hear it is not ME!

    Yiya 4/17/10 11:30AM
  • I have used Turbo Tax since 2003 and have been disappointed for the past two years. Last year I paid the fee and submitted 2009 taxes only to find out a year later through IRS that it was either not submitted or returned with out no notice from Turbo Tax. Needless to say I printed the copy on Turbo tax and mailed it into IRS to find out I had to pay a late fee. This year I am on the dead line of 15 April and Turbo Tax has been I guess down since the 13th and is still down on the 16th of April. What Luck Right

    Anonymous 4/17/10 6:23AM
  • Just went through an issue with TT and I am hoping to find a guy named Kelvin from GA who had the exact same issue as I did. He posted on consumeraffairs.com (http://www.consumeraffairs.com/computers/intuit_turbotax_p2.html) Perhaps the 2 of us can get our momney back from TT since they denied it was because of any problem with the software when I called and complained about it as well. I was going through the process to e-file my 2009 1040 after I had already gone through the review, entered and rechecked everything to make sure all was in order, and entered my bank account information for payment. TT suddenly tells me that box 1 on my wifes W2 is blank and it brings up the space for me to enter it. I filled in the info, hit continue, and to my surprise the software changed my tax debt and proceeded to transmit to the IRS. I had no way to back out at that point and the 1040 was filed. It ended up that when I filled in the line 1 of the W-2 it was asking for it had actually put it into a third W-2! Now what should have been couple thousand dollars ended up being over 21,000! This morning over 21,000 was deducted from my checking account by the IRS. I ended up finally being able to get my bank to cancel the transaction which was what the Department of Treasury told me I would have to to do in order to stop the transaction. Apparently when you file electronically it actually takes about 5-10 more days before your taxes are actually processed and anyone can do anything with them such as deny or reject them. I ended up working with the IRS who's customer serice was excellent through the whole thing. They were very helpful and after speaking with a few different people they were able to help me get an ammended return submitted and I was able to get the correct amount paid by driving to the closest IRS office, (luckily it is only about 8 miles away) and paying it in person. They were able to note on my account that the orriginal return had the wrong amount but was still submitted with an attept at payment on time so hopefully I should not have any late penalties. The rep at TT kept trying to tell me that I must have entered the third W2 myself. I tried to tell him several times that I never even entered any W2's manually. I had imported both right from ADP by walking though step by step. If there was a third W2 with no amount in it that should have been caught before I ever got to the point of submitting anyway. What a horrible experience! I have been on the phone for over 6-7 hours in the past 2 days! I will certainly tell everyone I know never to use TT, there customer service was not helpful and it was not worth pursuing once I realized they would not do anything to help. Now that I have seen that somoen else had this problem I wonder how many more of us there may be? If I can find a few more people who had the same issue perhaps together we can get somewhere with TT together. I was ssured that I must be the only one. If you had issues like this please post them here! I would love to be able to call them back with some proof that they may actually have a software glitch that needs to be addressed!

    Anonymous 4/16/10 5:25PM
  • I've used TT for years. Last night I did my return with the same schedules, just 1040 and C, and at the end I was told I could not efile! It was 8:30 pm and too late to find a place to mail. Yes, my return will be late. TT knew this and in one of their marketing emails to me throughout the year they could have issued sent this warning. I will go elsewhere in the future.

    Anonymous 4/16/10 2:11PM
  • Turbo Tax has made my filing this year a big pain in the rear. Because my employers W2 does not have a dash in the EIN.. they have rejected my return and told me I have to mail in my return. I thought this was 2010.. you think they would be able to make their software except numbers without a dash!!! Seriously!! I will never use Turbo Tax again!!

    Also, when it was rejected, they did NOT notify me!!! I went on 4/15 to check the status of my return, b/c I really want my refund!! and that is how I found out it was rejected!! Thanks alot Turbo Tax!

    Anonymous 4/16/10 9:41AM
  • I've used Turbo Tax for many years. I'm an accountant. I've never had a problem with Turbo Tax. This year I used Turbo Tax Deluxe. My e-filed return was rejected due to a minor error. I corrected it and could not re-efile withoth having my credit card authorization reset. I found the support page on their website and clicked on the "CALL" option. After inserting my name and problem, it gave me an incident # and the support phone number. Upon calling, I had a thirty minute wait. This wasn't unexpected since I was calling on April 16th. The technician who answered was VERY helpful and nice. My problem was solved.

    I would guess that 90% of all complaints against Turbo Tax are due to the users own inability to understand and use the software.

    Nothing can be 100% perfect due to so many variables. Turbo Tax is a TOOL. It won't do your taxes for you, it will HELP you do them yourself.

    I don't look forward to taxes next year, yet I will indeed be using Turbo Tax again.

    FlaRiptide 4/16/10 9:13AM
  • I filed my taxes through Turbo Tax on March 11, 2010. Acceptance was confirmed and my bank account was debited $62.40. Yet, after just speaking with IRS Representative (#0621261) she stated there is NO record of my 2009 taxes. WHERE ARE MY TAXES? I have already paid for them and all this time thought everything was ok. Boy, right now I have absolutely nothing nice to say about Turbo Tax! (How would they feel it they experienced this? Or do they even care?)

    Kay In Missouri 4/16/10 7:05AM
  • The product wouldn't update so I had no choice but to file an extension and hope their update CD comes in the mail. I have my doubts because their automated system will probably ruin that too.

    BA 4/15/10 8:14AM
  • What a joke. I tried the chat to fix my problem. Waited an hour to chat with some one and then was told I would have to call to fix the problem. They could not help me. Now I will be waiting on the phone for hours for something they should allow you a way to fix.

    madgrammy 4/15/10 7:55AM
  • TURBOTAX IS THE ABSOLUTE WORST! AVOID TURBOTAX AT ANY COST.
    TURBOTAX WILL STEAL YOUR MONEY!
    BEWARE IS NOT EVEN CLOSE TO THE WORD FOR TURBOTAX.
    HELP PUT TURBOTAX OUT OF BUSINESS!
    DO NOT USE TURBOTAX!
    I HAD TROUBLE IN ALL AREAS WITH THEM AND STILL UNABLE TO BE IN CONTACT INDIVIDUALS THAT CAN RESOLVE MY ISSUES.
    AVOID, AVOID, AVOID, TURBOTAX!

    Anonymous 4/15/10 3:00AM
  • I also agree with all the negative comments about TT. They should be sued.

    Anonymous 4/14/10 10:15PM
  • I DONT UNDERSTAND HOW A COMPANY CAN BE IN BUSINESS AS LONG AS TT AND JUST GET WORSE.
    I HAVE SPENT 80 BUCKS ALREADY, CALLED THE
    IRS GOT MY PIN AND AGI FROM LAST YEAR. I DID NOT EVEN KNOW I HAD A PIN BEFORE. AND I STILL CANNOT FILE. IT SEEMS TO ME THAT A CORPORATION
    LIKE TT WOULD BE CONCERNED ABOUT CHARGEING CUSTOMERS MONEY BEFORE IT CHECKS TO SEE IF IT IS RIGHT AND THEN IF IT DOES NOT WORK NO PROBLEM. THIS IS NOT THE CASE. TURBO TAX IS BLATANTLY DEFRAUDING THE TAXPAYERS OF 2009!

    LYDRIC 4/14/10 3:09PM
  • IRS has been persistently adamant about a problem in my 2007 return, where I owed them some money. I kept answering through mail that according to TT, I did not owe it. I eventually spoke with an IRS rep, and it turns out this looks to be some blatant TT error.
    I called TT customer service. After 35 minutes on hold, a "person" answered. He must have totally ignored my explanation, and kept insisting on a "solution" that would not solve anything. Kept accusing me of having him on a speakerphone (which I did not), and ignored simple queries for his name and to be transferred to his manager. After a bit of that, he HUNG UP ON ME. Now I can't even complain about such ass service to anybody, not that they have any place for complaints that I can see.
    I will not be giving any more money to a company that treats me like this after being a loyal customer for the past 5 years or so.
    KMATT

    Anonymous 4/14/10 12:04PM
  • I took a tax preparer course to do my taxes back in 2008. I been having problem with TT and I thought that I was doing something wrong. You would think that after so many years in the market the software would improve but instead it got worst. After reading all the complaints about TT, I know for sure that I’m not using them again. The amount that TT charge and the headache you get to get your taxes done is of waste time and money for this program. I rather pay a professional and get it over with. On a scale of 1-10, I would grade this program a 2.

    One more thing, if you’re not having a difficult time with TT maybe is because you’re not filing more than 2 forms. So if you own a business or self employees, don’t even bother with TT.

    Anonymous 4/14/10 9:00AM
  • I thought it was my ignorance last year, but it turns out to be Turbo Tax's fault! This year again, the program calculated I could not take a charitable donation to my church, so I called the IRS! They asked me questions in Publication 526, and the agent in the Tax Law Department, stated I COULD take the deduction, putting it on Schedule 1040A, and sending the copy of the letter from my church with it! So I called Turbo Tax and got the Phillipines after 20 minutes. I asked how to force the deduction, as the IRS gave me permission to do so. The girl said it was out of her expertise and needed to transfer me, but before she could she needed to get my personal information [to sell?]. When I refused she became snarly and said she could not transfer me. I said she better transfer me, as I'd go to the President of the company for fraudulent practices if she didn't. She curtly replied she would transfer me but it would be a 20 to 30 minute wait. I'm still on hold. The Better Business Bureau is going to hear this one! I couldn't get the 2008 version to load on my laptop last year, and had to jump through hoops this year to get it to load. The company wants your info really bad, so they can sell it to marketers. Every time I opened the 2009 version, it said to update it! There was only one update it didnt have and it got downloaded. Thank God I'm with Lifelock!

    Anonymous 4/14/10 7:36AM
  • I've read others comments with interest.
    I went to Intuit AND Turbo tax websites, looking for a way to inform them that I found an error in my state's form. I had filled out both state & federal capitol gain/loss schedules, but state didn't tranfer allowable loss to state form. I wasn't about to pay an extra fee to e-file state, so tried through state website. It transferred the information correctly. TT's error check didn't catch it. I corrected it manually.

    But tax attorneys aren't accurate, either. From '95-2000 my mother was charged up to almost $400.00/yr for tax preparation and they committed errors EVERY year. I'd have to call to remind them I needed to review before filing deadline. (Before giving them her information, I also did her taxes w/ TT and used that to cross-check the professionals.)
    One year they were so late, I had to file what they gave me. Then I sent them the corrections-line by line w/i one week of filing deadline so they could file an amended return.
    The next year I asked what had happened to corrections I'd sent? There they were in my mother's file folder-UNOPENED.
    Then I got the corrections back w/ that years info. (Without an amended return being filed.
    Then I got smart and withheld payment of that year's tax prep bill until they fixed the previous year's mistake AND reimbursed my mother for interest & penalties incurred.
    When I tried to contact TT about state issue they asked me what I would be willing to pay if their answer was correct-if the software can't transfer the numbers from one form to another, the problem isn't my computer, or the software "updates" (updated in April!), it's their PROGRAM!

    Also had tried TaxCut several years ago when TT stopped supporting ME. Even bigger errors!
    Bought another computer and went back to TT.
    May just have to go back to "old school".

    Anonymous 4/13/10 12:36PM
  • Turbo tax is a horrible company. I will NEVER use them again. I never recieved my 2008 refund and can not even get ahold of a live person to talk to,though they are quick to snatch your money out of your account.
    STAY AWAY FROM TURBO TAX!
    I'm filing a complaint with BBB right now!
    (for whatever good that will do)

    madasahornet 4/13/10 12:06PM
  • I have used Turbo Tax for years and the service and transmittal of information is extremely inaccurate, getting worst by the year. Try to reach a live person? You are kidding! All of the comments listed are correct but are not strong enough. IRS could not answer any questions either concerning Turbo Tax program. There is ABSOLUTELY NO WAY TO GET AN ANSWER FROM THEM!

    Plorrilou@aol.com 4/13/10 10:16AM
  • I am amazed at the terrible reviews. I too am very disappointed after having used T T for many many years. The State Tax for NJ doesn't recognize that I live in PA despite providing non-residence NJ forms. T T for NJ does not refund my tax paid in NJ despite the reciprocal agreement on this as recognized by the T T PA process. This is the absolute last time for me to use T T.

    Zeppo 4/13/10 10:16AM
  • This has been the worst experience I have had with turbo tax installation. I purchase three product and was getting an error message that I had transmitted 5 returns already. I had advised over 300 of my students to use this product and sad to say none of us will be using turbo tax next year. I held for 1 hour trying to speak to live person but was unable to get anyone. I have spend over $150.00 to get my tax done with this stupid program.

    nikkita 4/12/10 5:53PM
  • I retired before July 1, 1986. Irs Booklet states clearly that I am not eligible to use the simplified method of computing taxable portion of annuity. Yet
    T T will not accept my date of retirement and will not let me use any other form. I agree with the IRS booklet because I recoved my cost ander the rule in force prior to 1986. I have spent at least 8 hours trying to get this error corrected.
    I will be #%@& if I will pay them $39.95 to correct their error.WAM-

    Anonymous 4/10/10 12:40PM
  • I have used Turbo Tax in the past without any problem. However, this year I did my taxes and e-filed them in February. Got our refunds back and luckily left the amounts in our bank account. We just got a letter from the state saying we owed over $1200 plus a $20 penalty. Went back into Turbo Tax and recalculated after downloading updates (that occurred after I filed). Then TT said we owed $708 (however, the letter from the state said we owed $692 plus the $580 we originally got back). You can bet that I will be calling TT for a refund of the penalty (per their "guarantee"). What happened since last year? Why so many mistakes (I've been reading the other comments). I have totally lost faith in TT.

    lostfaith 4/6/10 1:40PM
  • I've used TT(Turbo Tax) for many years. This time around, it was a horrible experience. I filed jointly. I downloaded my W2 directly into TT. I thought it would be the same steps to download my wife's W2, but it wasn't, so I exited. After I got the info from my wife, I downloaded her W2 into TT. I verified the numbers for both W2s. I let the TT guide me thru filling out the tax forms. Everything looked ok. The final review went fine for both the Fed and State forms. I waited a few days and open TT and review what I had entered and the numbers were still the same. I was ready to file electronically. As it was guiding me to file electronically, it told me something was missing from my wife's W2 and that it can't be filed unless I enter the number in. I thought it was odd, but I proceeded to enter the gross income, then I realized some other boxes were empty as well, so I manually enter the missing numbers. TT then continue to file my taxes electronically. After TT was done. I was ready to fill out some other financial paperwork, which required the Adjusted Gross Income. My wife was looking and said, "that can't be our AGI". I realized the AGI was much higher than what it should be. I looked at the tax forms which I printed before filing electronically and compared it to the pdf which I saved after filing electronically and they were different. I realized the difference was my wife's W2. It looked like my wife's W2 was counted twice. I opened my tax forms went to the W2 section and I see that my wife's W2 appears twice. When I reviewed the tax forms in the past there were only 2 W2s, now there were 3. What I don't understand is why didn't TT warn or prompt me. You would think that TT would have noticed that there were 2 W2s that were identical. Or that it should have known that something was wrong. How can something like dupe W2s or missing data from a W2 could have pass the final review?
    TT screwed up. Now, I have more work to do and I also owe 3 times more money, which I will have to pay first and then wait to get the money back.
    it was difficult to contact them. When I finally got someone on the line. They could care less and couldn't wait for you to hang up.

    txpayer 4/5/10 8:23PM
  • Turbotax Premiere Desktop 2009.
    Did not work for my Tax returns.
    Five (5) customer service calls could not resolve a software flaw.
    In my opinion this version is useless and expensive. I'm looking for a resolution.

    Unhappy customer.

    willi610 4/4/10 7:10PM
  • I have been a happy customer of TurboTax for 7 Years. However, the claim that your filing will be error free when submitted is completely false. I received an audit for 2007 and 2008. Both where for errors in retirement income. I was shocked and extremely disappointed with TurboTax for not catching these simple errors. I was lulled into a false sense of security that my taxes would be calculated and filed correctly! It is nearly impossible to reach them as they leave you no fast or convenient way to reach them. All attempts to communicate about my tax problem met with no success! Needless to say, I have ceased using there product!!

    Noah 4/4/10 4:35PM
  • I have used Turbotax for many years and I have been perfectly satisfied. This year I am having endless problems. We file in 2 states, and we have always allocated days worked in different places. This year I had endless trouble getting it to give me the form I needed, and when I finally got the form, it treated the allocated income as additional income, even though the entries I used were exactly the same as 2008. I finally gave up (because the difference in the refund was small) and had it check all my forms so I could efile. After it said everything was perfect, when I went to efile it asked for extra information (after charging me to efile in two states, even though one state filing was supposed to be included). It told me one entry for local tax was not possible (it said my entry was $.01 more than the maximum), and then it asked me to reenter the wage number for one W-2. At that point our refund turned into "taxes owed" of $105,000, an absolutely preposterous number. Now I have to scramble to find (and pay) an accountant to clear up this mess.

    teachermom 4/4/10 12:09PM
  • After using TT every year since the second year it came out I came to depend on it's speed and convience. No more! The program constantly locked up after giving info and I was required to "Update" twice for 7-8 hours and still had to wait for an update of the 1040, which never came. I'm now filling out the paper to mail. Putting all of my info in and wasting so much time I am never going to buy the product again and the one I have is going back to Costco for a refund.

    Oscar 3/30/10 10:54PM
  • I filed my tax return on 2.15.2010. TurboTax sent me an order confirmation # via email and chargd my credit card. Today is 3.30.2010 and I have not received my refund. When I called the IRs to check the status there is no record of it ever being filed. When I call Turbo Tax to check the status to check the status they say theyhave no record of my social security #. When I called the phone # listed they say they are having technical difficulties and to call back tomorrow. They say I will have to refile. This is totally unethical business practices.

    Anonymous 3/30/10 5:18PM
  • Big problem with contacting anyone but,tina who is useless,at Turbo Tax. I used Turbo Tax last year and now the IRS is saying that there was no record of my even filing. That is strange because I got a direct deposit refund from someone.

    According to them I have no AGI and no 2008 pin number and it rejects every effort I make to make it accept my 09 return.

    I have found it impossible to find out how to get support from a live person from Turbo Tax and the thought popped into my mind this is a perfect case for a class action lawsuit because there are so many people with the same or similar claims.

    Bowtieman 3/27/10 8:20AM
  • I e-filed both, state and federal taxes at the same time using Turbo Tax. State taxes were promptly accepted. The IRS rejected my return because prior-year AGI did not match. As recommended, I obtained IRS filing PIN. I cannot file my IRS return, because the Turbo Tax system keeps flipping me back to the same page. Turbo Tax screen says that there is a problem and they presently have no solution but are looking for one. It's been 3 days. I re-try daily and the Turbo Tax system keeps looping me around. I have sent several e-mails to the Turbo folks and received no reply. I cannot file. The system is stuck. What to do?

    tatzerl 3/26/10 4:49PM
  • I tried E-Filing 4 times.. ALL my dates are correct and PIN was brought over from 2008.. Even called them.. They cant fix it.. Out of $70 :( ... it keeps on rejecting with "The Year of Birth for the Primary SSN cannot equal the current processing year
    The Year of Birth for the Spouse SSN cannot equal the current processing year.
    The Primary SSN in the Return Header cannot participate in the Self Select PIN program since the Primary taxpayer is under the age of 16 and has never filed a tax return.
    Primary SSN and the Primary Name Control in the Return Header must match the e-File database."

    kdupreez 3/25/10 9:38PM
  • I have a question that your little Tina can't answer. What does it take to actually talk to a live person? I call the number and it asks for an incident #. I don't have one.

    This is crazy.

    amsullivan0122 3/25/10 8:06AM
  • I am not going to use Turbo Tax again, I will take my business to H&R Block, never had an issue with them. TurboTax is inconsistant, and gives bad advice and filled out my Injured Spouse wrong, and TurboTax didn't issue a report about till a month and a half after i filed..And the MetaBank situation has me nervous..so many negative experiences..

    jen_owens 3/24/10 11:12AM
  • I did the on line version of Turbo Tax. I could not view or print the taxes but the promts indicated that after they were filed you can print and view so I filed. After which I could still not view or file. I have 2 computers 1)Windows XP 2)Windows 7 I could not even download and view as BOTH COMPUTERS KEPT TELLING ME THEY WERE BAD FILES. NOW I HAVE NO COPY OF MY TAX RETURNS AND CANNOT GET THROUGH. ITS LIKE PULLING TEETH!!!!
    WHATS TO SAY OTHER THAN DO NOT USE TURBO TAX

    Adreabear 3/24/10 9:30AM
  • Spent all day Sunday, trying to figure out how to fix error that turbo tax said I had after they took my money. All I could ever get was "You already paid, so you can"t fix it." The system had already said everything was correct, now let's e-file. Then they instructed me to pay, which I did. Then the screen said,"Let's check one last time for errors." Oops, you have one. But you can't change it 'cause you already paid. That was Sunday. Today is Tuesday. I am out of $71.50 and my taxes are still not paid. And they ought to toss Tina. It was no help at all.
    Very very frustrated and disheartend with Turbo Tax. Would not recommend them to anyone.

    Anonymous 3/23/10 2:21PM
  • Last year I filed my taxes using TurboTax and it worked fine. I was satisfied. My refund came quickly.

    This year, on the other hand, I am very angry and frustrated. After I filed my taxes, a month and a half went by and I still have not received my refund - even though I requested direct deposit. I called the IRS (thinking it might be an issue on their end), and the woman I talked to was very friendly. It seems that my return was never filed.

    Now I have to somehow find a way to talk to a live person at TurboTax (next to impossible, if not completely impossible) and I need to contact my bank to dispute the charge. No way am I ever filing with them again. They take my money, but don't provide the service they are charging me for. They should go out of business.

    Anonymous 3/22/10 10:49PM
  • So stupid. How the heck do I talk to someone this is ridiculous.

    Anonymous 3/22/10 3:36PM
  • Why do you make it so hard to find a real person to solve a simple probem which shouldn't hapeen in the first place. I had the problem where when I enter my interest and dividends etc, and press done, and it goes to the main income screen and says in green,"need 2009 info" I have spent about 4 hours trying to find how to fix this. Tina was absolutely no help, and your "contact us" was frustrating. I finally had to go to Google and ask them This should never happen. Every year you seem to change something to make your turbotax less user friendly and unusable. There where hundreds of people on google who had the same problem. Fix it!!!

    Anonymous 3/20/10 5:36PM
  • Your marketing department is making a big mistake. You charge for filing my state tax return. However, there is an on-line service that e-files for nothing. Why do you charge? Add the price into the cost of your software. Second, in times past I could prepare my daughters' tax returns as well as my own on my home computer. Your software will allow only me to prepare State and Federal. I have sent them to on-line services which will do it and e-file their returns for under $10. It has been easier for me to use TurboTax in times past, but now I may switch because you are nickel and diming everything, and it aggravates me.

    Anonymous 3/20/10 11:50AM
  • I used Turbo TAX online to file my 2009 return. The program loop me back to buy the audit defense option ($39.99) twice. I buy the first time, I was very unease to click the second time. But the computer screen wrote \" Please click, you will not be charged twice\". But they charged me twice. (each time $39.99). I called Turbo Tax customer service. After 20 minutes of hold, they told me Audit Defense is another company (which I never aware, it is part of turbo tax on line program) . They want me to call another 800 phone. I am in endless loop. They are not honest. It is cheating.

    Damage Resulting

    shuw90 3/20/10 6:02AM
  • I am extremely disappointed in TurboTax this year. For the first time, they are not offering the state programs on CD - I do my taxes on a computer with no Internet connection, and to my knowledge, TurboTax never notified customers in advance about this new practice. Consequently, I loaded my Deluxe TurboTax and called the usual 800 number to order the state CD. First, the 800 line is fully automated, with no hope of reaching a live person. I had to go online from my computer at work to attempt to resolve the issue of how to get my state program loaded on my non-Internet-connected computer. After way too much time, I was advised to download the state to my connected computer - of course, you cannot do this without the federal program loaded first. So...I installed TurboTax on the second computer and downloaded the state. I was then advised to save the new downloads to a CD and open up both the federal and state directly from the CD. This completely didn't work, so I tried calling to speak to a real person - after two disconnects, I spoke to a customer service rep who basically told me there was no way to do my state return without an Internet connection. She had no idea why TurboTax discontinued mailing state CDs. Now it appears my only option is to do my taxes at the office on a weekend! While I may be technologically behind the times to want to prepare my taxes without an Internet-capable computer, I should have that option. I have been a TurboTax customer for over 10 years - no more!

    LiHa 3/19/10 1:45PM
  • Here’s my experience with Turbo Tax this year.
    I click on a link at my bank’s web site for Turbo Tax.
    I select the ‘free” file online option.
    I select “file an extension”
    I fill out all the highly confidential info required for an extension (SS#, AGI for ‘08) when I’m done and want to send the extension, THEN TURBO TAX TELLS ME IT COST $10!!!!!
    I’m not objecting that it was apparently free last year and now isn’t. I’m not objecting that they charge $10. BUT THEY DON’T TELL YOU IT COSTS UNTIL YOU’RE READY TO SEND.
    I used to use Turbo Tax in the past. No way after this. What an incredibly bad way to treat people.
    Good-bye, TT.

    me@me.com 3/18/10 10:45AM
  • just a few comments re the 2009 Delux program, have spent over 5 hours trying to install, no luck, followed the on-line directions from Turbo service, contacted an IT friend, followed his directions, downloaded the "fixit" steps from the Turbo site, and then had my IT friend work with the program, could load the program but each time we tried to use it it went into calculation mode ( without any data input) and shutdown. got two seperate error messages Error 1334 and Error 2632. besides the cost of the program and lost time and still need to do my taxes, needles to say I am done with this progrrm.

    bigred 3/13/10 2:57PM
  • Error Code: 17471372633

    Don't waste your time with the .net Utility Tool, it does not help this problem

    Back to dialing Turbotax support

    TAX CUT 3/12/10 4:02PM
  • Error Code:17471372633

    If you are waiting for an email on this one, you should receive it 4/1/10, April Fools day. This is very appropriate for Turbo Tax. What is the rush? This is a know problem since January, according to Shely.

    Go to Turbo Tax.com and get the .net Utility tool that should resolve the problem. I am going there now to see if this fixes the problem. Good Luck.

    Tax Cut 3/12/10 3:40PM
  • I agree, it's nice doing Turbo Tax and having the pleasure of doing it yourself, but they are a little sneaky. The brochure never mentions the "other" fees such as state filing, e-filing, and needing the "deluxe" version...what looks like $30 ends up being $80 plus. It's just annoying.

    Press ## to get a rep.

    bitterroot 3/12/10 8:55AM
  • I have been rejected five times by the IRS over Schedule M making work pay. TurboTax people tell me to try answering the questions both ways to see what happens. What happens is that it gets rejected either way. I then went out and purchased H & R Block tax software and the return was accepted and the refund was even greater! I think it is time for a CLASS ACTION LAWSUIT against Intuit for suitability of purpose. The TurboTax won't get your return filed! It is JUNK.

    uneedacpa 3/11/10 12:02PM
  • I've been using Turbo Tax for years and, generally, have found it to be very helpful. The charges, owever, are really getting out of control! I spent $66.15 for the programs (fed and state, another $19.99 to e-file the state refund, and $29.95 for "prcessing" the returns. That's over $120 for the "pleasure" of doing my taxes. What's worse is that Turbo tax never mentions the 29.95 processing fee until rhe very end. This is very deceptive and, further, causes me to question why this service is not included as part of e-file. Forget about finding anyone--besides a computer to discuss the matter. This really irratates me!

    Anonymous 3/10/10 11:26AM
  • ATTENTION ALL TURBOTAX CUSTOMERS: I have spent a total of 10 Hrs. online, 3 hours on the phone, was transferred from COUNTRY to COUNTRY and DEPARTMENT TO DEPARTMENT. I submitted numerous complaints. After an "Agent" told me he was duplicating my returns and needed to connect onto my computer and view my personal information, i called to request a supervisor. I spoke to 3 of them, a total of 5 reps. and got hung up on. I still dont know if my personal information is secure, who has it, and still no idea why my return is over $644.00 short. I was finally able to get the address of the Office of the President of Turbotaxes, and will be sending him copies of all my conversations, as well as a copy of the 2 hours worth of conversations with their TERRIBLE customer service reps/agents/supervisors(yes i taped them bc im concerned about my identity.) If ANYONE WOULD LIKE TO JOIN ME IN NOTIFYING THE PRESIDENT OF TURBOTAX, please email me and i will gladly include your complaint. You can also vbiew my chats and tape recordings that i have. Please email me: Lpfeiffer5165@gmail.com. My name is Lori

    Lori 3/5/10 8:15AM
  • I've used Turbo Tax for years and have had no problems. Turbo Tax 2009 is a different story. I Efiled it and noticed I was to receive 5 million back from the state. To my disappointment I didn't get it. The state (surprised me) - figured it out. I waited & waited for TurboTax support - they looked at everything for 1 1/2 hours and couldn't find a problem. Everything was entered correctly but Turbo Tax said I overpaid the state by 5 million and that would be my refund. I just received an email from Turbo Tax support that stated "We resolved your issue by advising you to contact the IRS" - for what ? To say the product obviously screwed but but they can't figure it out and don't care. Great support !!

    Anonymous 3/4/10 8:02PM
  • I began using Turbo Tax for the first time this year and was very displeased. First of all, the claim was that it would be free. But, only the federal tax return was free, but you can't get your return unless you do the state tax as well (which has a fee.) Then there was an unexpected additional fee, which confused me. So I called the number posted above and spoke to Janette. She told me that I was only going to be billed the first fee ($27.95) and not an additional $29.95, so I continued with the return and gave them all of my credit card info. A few pages later, they told me they were billing me both the $27.95 and the $29.95, which was the opposite of what Janette told me. I had to cancel all of my information and now start all over with my taxes. I am very displeased with Turbo Tax and I will not be using it again.

    screwyouturbotax 3/4/10 8:53AM
  • Deluxe version reads that you get a free state efiling - however what they mean is you get the forms you still have to pay for the efile. It is deceptive.

    Anonymous 3/3/10 6:52AM
  • no I had given her plaent of time and chances to tell me more info on my check status. She had left me on hold for 33 min and no one ever picked up. She asked me wierd questions about my type of computer and soft weat programing. Wanted to speak to my sister about my Tax rerturn check because I had told her that my sister had started my tax filing for me the first 5 min, but that the info was still under my name. I found it odd with these questions and advice she was giving me. After all of this she still wasnt able to find or pull up any info on my check. I'm not pelased with this individual!!!

    almostfamous810 3/1/10 12:55PM
  • Last year the software sent in a return with a million dollar error on it....and i make well under 100,000...the check for errors didnt find the mistake and i ended dealing w/ the irs all year by mal to fix it. this year (duh)i did i for "free" from my credit union....only when i got to the end it wanted a code number so it could be "free" which of course i did not have...so it charged me anyway....but i was so traumatized from last year i figured this was a "bargain." When i used the number ##### to get them !!! they put me on hold to investigate and never came back on the line..........so???????who knows? As Roseanna Danna Danna says,"If its not one thing, its ANOTHER."......

    nonymus 2/28/10 4:02PM
  • I bought the 2009 TurboTax Deluxe at CostCo. The software installed itself correctly on my PC with Windows XP, I completed both the Fed and the CA returns, saved them but did not print or e-filled them. I returned the next day to continue the various reviews and finalizations when TROUBLES STARTED!

    TurboTax refused to recognize the saved file *.tax2009 – each time I requested to continue, TurboTax would shut down without warning. It only allowed me to start a new tax return. Using “Add/Remove Software” I attempted to repair TurboTax.. Repairing failed, I was advised that my \Microsoft.NET\framework\v2.0 was not compatible with TurboTax. This is NOT correct because TurboTax uses .NET v3.5 SP1 which is included on the TurboTax CD.

    I uninstalled and reinstalled TurboTax, allowed it to download the lasted revisions, started a new return, completed this return and requested to proceed with the CA return. TurboTax advised that it needed to download the CA forms and their revisions, that it would shut down TurboTax and restart it at the point I left off at. Bull pucky! It again failed to recognize the saved file *.tax2009 and shut down without warning. It only permitted me to start a new return.

    I then decide to install the program on my backup computer also with Windows XP whose latest .Net framework version is 2.0.50727. While installing TurboTax , it announced that it needs version 3.5 SP1, included on the TurboTax CD. I agreed to have it installed. Of course the installation failed while getting latest updates, so I followed their recommendations and downloaded their 78 MB w_perrelsuperpatch_ttax_2009.09.0100.exe file. Executing the software error 1335 occurred.

    I bit the bullet, returned to my main computer, uninstalled and reinstalled TurboTax, completed the Fed return, verified its correctness, saved it as a pdf, printed it and requested to continue with the CA return. Of course the only option TurboTax offered it to download the forms, shut down and restart. I agreed, same problems occurred, but rather than starting a new Fed return, I started a new CA return, manually inputting the Fed data. This workaround worked.

    It should be noted that I sought TurboTax online help bit received ABSOLUTELY NONE. So buyer beware!!

    Berkeley_Nik 2/26/10 3:25PM
  • I've been on hold for an hour. What else can you say.

    Anonymous 2/26/10 1:34PM
  • I paid for my refund to be direct deposit. It showed up in my mailbow, along with three additional charges that were taken from my refund without approval. Have used them for seven years, will never use them again.

    Anonymous 2/25/10 6:55PM
  • I efiled my federal taxes with turbo tax 3 weeks ago and still have not heard from the government to see if it was accepted. If i'm not wrong turbo tax claims you will be notified in 24 to 48 hours. Whe i tried to find a phone number or an email address I got nothing. I keep seeing a contact us for more information at the end of every page. Well were do you suppose I do that turbo tax. I am a single mother who works very hard and was looking forward to having some extra money. What do I do now?

    Anonymous 2/24/10 4:54PM
  • I Efiled on February 10. My efile copy states I should receive my refund within 14 days. Still nothing after 15 days. I can't get any info on the internet due to the complicated on line support system. It's so confusing. I have talked to numerous persons and have been told not to use Turbo Tax. My copy of the paperwork has the words "DO NOT FILE" stamped on them. What does this mean? No one has been able to assist me in this matter and I still don't know where my refund is.

    papasamon 2/24/10 11:18AM
  • It took forever to contact them. Here is the transcript.

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    You have been connected to 01_Brandon I.
    01_Brandon I: Thank you, Michael Jordan, for contacting TurboTax Consumer Group, may I have a moment to read your question?
    Michael: OK

    01_Brandon I: I'm sorry, what is the $12,000 limit to which you are referring?

    Michael: On Schedule M, if you make more than $12,903 (for married) you are supposed to check the box 'Yes" in 1a, but TurboTax checks box 'No" and then lists the income (correctly) which is much more than $13,000.

    01_Brandon I: One moment please.
    01_Brandon I: I have entered a MFJ return in my program with wages of $50,000 and TurboTax selected Yes for both spouses on the Schedule M. Are you using TurboTax installed to you computer or through the website?

    Michael: It is installed on my computer

    01_Brandon I: I would suggest deleting the Schedule M and you Wages and inputting them again as well as running your updates. I'm not sure how TurboTax would default to a "No" answer but I am not experiencing this.

    Michael: You should check the community forums. I am not the only one having this problem.
    Michael Jordan: Ok, I tried deleting schedule M and my wages. After inputting them again, it does the same thing.

    01_Brandon I: One moment please
    01_Brandon I: Are you seeing "No" selected in the interview or just on the Schedule M itself in Forms mode?

    Michael: The 'No' is selected on Schedule M itself (line 1a).

    01_Brandon I: What is selected in the Making Work Pay credit interview?

    Michael: No for SS, Railroad retirement, etc

    01_Brandon I: I have not been able to duplicate this in my program and since it works correctly for me it seems that there may be something in your return that is causing this answer to default. I dont' have access to your return so Im not sure what this may be stemming from. I would advise to just answer the question correctly. Are you not able to get the return e-file with the correct answers?

    Michael: I haven't tried to e-file yet. It doesn't change the amount of the return (because line 1a is irrelevant and doesn't even need to be there), but it is the wrong answer. I didn't know if I should try to e-file and hope the IRS doesn't mind (or catch it) or if I should print the return, correct it with white-out and mail it in.

    01_Brandon I: From what I see in the program if you select yest to that question you should be able to submit the return with the correct information on the Schedule M. This shouldn't result in a reject from the IRS. Are you not able to change the question to the correct answer?

    Michael: No, that is calculated by TurboTax and automatically filled in.

    01_Brandon I: So you're saying that when you go to the interview you can't select yes? Are the options greyed out or why can't you select the correct answer?

    Michael: The only question on the interview is if we received Social security, railroad retirement, or Veteran's benefits. Turbotax fills the entire Schedule M in itself.

    01_Brandon I: Yes but the answers are based on those questions. If you go directly to the Schedule M you can edit those questions on the Schedule M 10 & 11 Smart Worksheet. When you correct these you will see the calculated fields adjust as well.

    Michael: Do your really work for Turbotax? The Smart worksheet for Schedule M only asks if we received any recovery payment, government pension, or annuity. They are all correctly checked. They are only for lines 10 and 11. I have a problem with line 1. Line 1 should be decided by my income. Turbotax has my income correctly listed, but Turbotax thinks $50,000 is less than $13,000. That is a programming error.

    01_Brandon I: If it were a programming error this would happen in all programs. As I've said before I don't get this error so it something specific to your return.

    Michael: Brandon, It is a programming error. The program determines which box to check. It checked the wrong one. It admits it checked the wrong one (by placing over $50,000 on line 1a when anything over $12903 should not be placed on that line). It is not a line that is editable by me. It depends on my income alone and I can't change that without lying on my return.

    01_Brandon I: Ok. So, the only option I will have at this point is to get all of the information you are entering in the program and see what the result is for me. We can start with your personal information.

    Michael: Well Brandon, at this point, I feel that I am just wasting my time. I have to get up in about 5 hours and go to work. I just spent 2 hours just explaining the problem. Since it took me 3 hours to enter all of the data for this return, I figure this will take 20-25 hours to complete this process. I am going to bed. I will just print my return and correct it with White-Out. I have used TurboTax for nine years now and this is the last time I every buy your product.

    >> After this 'help session', the community forum threads I mentioned were deleted from Turbotax's Community Support forum. Way to go.

    Anonymous 2/24/10 5:47AM
  • Good luck with customer support! 45 minutes on the phone, no answer. 15 minutes waiting for chat, nothing. No email access. It makes me wonder if the company is folding. Look around the web and see the variety of problems people are having. Something is very wrong with this software. I have used it for at least 15 years, but this year is something else. I guess I'll have to check out another program if I ever want to get my taxes done!

    Anonymous 2/23/10 6:06PM
  • I have always used the free tax act in the past and it was great. Because I retired and also because of the goverment credit I thought I should use a paid service to make sure I did everything right. Well so much for that. My taxes have been rejected three times and do you think I can get help? NO!!
    I called the IRS and found out that Turbo tax has a problem with their soft ware! do you think they could have let me know? NO!
    I have tried to call, Do I have to sit on the phone all day? Come on Turbo Tax you charge for your service, now give some service.
    I will never use your program again!!
    Another unhappy customer!

    Anonymous 2/23/10 9:17AM
  • Potentially a good program but zero customer support. Tried chat box and was disconnected without the opportunity to comment. One hour wait on the phone with no help. Support person had no answer to the problem. Bought the Deluxe which included the state return but turned out not e-file for the state. Paid $19.95 to e-file the state then learned that I had to mail a form to the state. E-file is to save paper and postage. I just lost $19.95. They need to take some of the billions in profit and spend it on customer support if they can't fix the system.
    I am trying to get the local TV to do a story on how bad they are and with some luck, they will go out of business.
    Wouldn't you love to see them on 60 Minutes?

    mesaguy 2/23/10 8:23AM
  • turbo tax is a joke. second year in a row that my tax was rejected for having an "incorrect" birth date. the only reason i used this crap of a site is that they supposedly fixed the problems. DO NOT USE TURBO TAX!!!

    Anonymous 2/22/10 7:12PM
  • I upgraded for $19.95 and ended up paying about $36.00 more because I didn't realized that I wast going through Meta bank for processing. I don't know why it didn't ask for a credit card first instead of going through someone else for payment by deducting it from your refund. It was very confusing. I have used the free e-file for several years and have been pleased until now.

    Anonymous 2/22/10 6:21PM
  • TURBO TAX IS FRAUDULENT. THEY TELL YOU TO UPGRADE TO PREMIER EDITION FOR 35.OO THEN WHEN YOU GET TO THE END THEY SAY IT IS 49.95. THEN WHEN I WENT BACK INTO IT THEY SAID IT WAS 54.95. hOW STUPID DO THEY THINK WE ARE. i WILL NEVER USE TURBO TAX AGAIN. i USED IT TO FILE 4 PEOPLE'S TAXES EVERY YEAR, BUT THEY CANNOT BE TRUSTED. AND YOU CANT REACH THEM BY PHONE.

    Anonymous 2/22/10 1:32PM
  • I will never use this product again. I am so angry I could spit. After using "Online chat" as that was the only way to reach customer service....I was "hung up on" by them! I was charged for state when it should have been free, I was unable to fix an error in my state, and the program itself got stuck on a certain screen that I was unable to get out of. This is my 3rd year of issues, I had switched from H&R because of all the issues with them.....SIGH......Is there ANY product out there that is GOOD????

    Unhappy_With_TurboTax 2/22/10 10:30AM
  • Turbo Tax is the pits. I have used it every year for the past few years. This year I went to make a change as I entered information wrong and now it will not let me e-file. There is absolutely no customer service I will not be buying there program next year. How sad for them.

    Anonymous 2/21/10 2:57PM
  • TURBO TAX LIES, Its never free - FALSE ADVERTISING. DON'T USE TURBO TAX it s a waste of time and money.

    me 2/20/10 1:51PM
  • The problem is that there is no customer service at all. It is all an illusion. After paying them about $20.00 to file my state return, four days later the state still doesn't have it. I got billed for it, but it it impossible to find a real human to help me check this out. Turbotax, you are destroying your own business by not having customer service staffed by humans in sufficient numbers to actually help.

    jmk 2/20/10 12:49PM
  • I made a small error on my first attempt to fill in the e-form. Couldn't go back in and had to start again. Was charged for 3 filing reports. Then try to get it back. Its not worth the wait at 14.95 a shot. They are cheaters. Never use them again.

    flyhigh 2/19/10 10:41PM
  • Very poor service. Please hire more people, so that they can better service the custmores.
    Thank you

    Anonymous 2/19/10 5:15PM
  • I will never use them again. They charge you to e-file a state and it does not work. You can get your money back after you sit on a chat for 45 minutes hoping to get assitance. The customer support is useless unless you have an error number. They refuse to admit they have bugs in their program.

    Turbo tax sucks! 2/19/10 4:25PM
  • What a MESS!!!! I needed to fix a problem because the "free" efiling ($78.00) kept rejecting. Took me over 45 min. on hte phone on hold....ok, I get it. We ARE in the midst of tax season....but they know that, right??? They are aware that we need assistance, right???? so WHERE are all the 'customer representatives" to answer the PHONE??...once we track down the number online that is NOT provided on their site!

    mswi2010 2/18/10 1:41PM
  • Agreed. One would think with the amount of money Turbo Tax charges for a "free" service, they would be able to hire people to answer the phone!

    Yo 2/18/10 10:44AM
  • I was double charged too!! How frustrating. Almost impossible to get through to a rep....

    Anonymous 2/18/10 7:34AM
  • don't use turbo tax... such a let down.. any company that advertises "were free" yet at the end of the return, after you did allll that work, they sneak in something hidden in the terms and conditions like the sleazeballs they all are that asks you to pay some rediculous fee of around 35.00. Dont DO IT! They are hoping that people will say "well I went through this work, might as well pay it".

    Go to an online preparer that tells you UP FRONT how much it is for state and federal both. these guys are scumbags, in fact any company that has BIG letters WE ARE FREE, trust me there is something hidden in the terms and conditions. Another group of people that need to get disemboweled with a wooden cooking spoon is Freecreditreport.com.

    consumers dont do it, give it to someone honest and real. plus the site is TOO user friendly to the point that it is absolutely annoying
    Turbo Tax.. sucks major ass

    hung_low 2/17/10 8:13PM
  • Where to start ? Could not load program, kept getting error
    Contact Turbo Tax for help? Right ! The "help" program kept giving me an error
    Had to find thier phone # on this site
    That was 1 hr of wasted time. Never reached a rep !
    Never had a problem before. Wont have it again with TT The bigger you get the worse your service becomes!!
    TERRIBLE SERVICE!! DO NOT BUY TT !!

    Another ex TT customer 2/17/10 7:27PM
  • I should have had my check mailed instead of their stupid debit card. I filed on Jan 28th and was told i would get it in 7-10 days. Did I ever receive it? Nope. Unless I have a crappy mailman or turbo tax is a complete joke. Now I called back to be told it will take ANOTHER 7-10 days. Come on, this is just a card! My bank debit cards came faster than this! What is WRONG with turbo tax?

    Vamp12 2/17/10 6:14PM
  • Somthing needs to be done about turbo tax, I was changed two times for the using turbo tax ended up being 71.59, when I started it was FREE then I upgraded to do my state at 29.95, and they took 71.59, out of my acct. to me that is a rip off, I was ripped out of 41.64. and trying to get that 41.64 dollars back WHAT A JOKE!

    lb123 2/17/10 10:34AM
  • This was the first time I have used turbo-tax and it will definitely be my last time!!! They are so screwed up it isnt even funny. I will never use them again and will spread the word to others not to use them either. I cannot get any help from them because I cannot find a phone number or email address to be able to contact them. They just took my money and I am going to be calling someone about this for sure.

    Anonymous 2/16/10 1:47PM
  • Turbo Tax is joke. I have the same complaint as many of you. My fed was incorrectly completed, paid the fee so I could review, found mistake and can not reach a live person. I will never use their service again and would never recommend it to anyone.

    Mad 2/16/10 11:03AM
  • We tried to install the Premier 2009 on two computers. We could get neither to work. We have used TurboTax for years with no problem. Custumer service was terrible- 35 minute wait and the agent did not seem very knowledgeable. We will not use Turbotax again.

    KGoeke3607 2/15/10 2:28PM
  • I will never use turbo tax again and I wouldn't recommend anyone else using it. The customer service is horrible and you are lucky if you can speak to a rep that speaks English. I went to the Atm to withdraw money with the debit/Visa provided and no money was dipensed. So not only was I shorted a large amount of money customer service is telling me I have to wait 10 business days to "hopefully" have the money credited back to me. I am fuming

    Anonymous 2/15/10 9:28AM
  • Don't make the mistake of having your turbo fees deducted from your tax return like I did. It was the first option given to pay and I fell for it, thinking it would be easier and more efficient. I didn't know I would be charged 29.99 for it or I would have paid with my debit card. The turbotax rep. I spoke to said it was disclosed in very small type,probably at the bottom of the page. They even charged me in error for the federal return for the second year in a row. Shame on Turbo tax, the fee should be obvious when you choose that option. I bet they make a load of money on that little trick!!

    bossanovababy 2/15/10 8:25AM
  • I am very disappointed in this service! I received a call from someone after 1 hour and 20 minutes of sitting by my phone. Then, she was not able to answer my questions – she had to do the research for the first question while I was on the phone. And she came to the conclusion that I could not do anything. Then, she told me that she would have to call me back for the answer to my second question. It has now been over 30 minutes since I got off the phone with her. I still do not have my answers and I think a form for NY State was incorrectly completed and no one can help me! I do not want to file because the form is not correct and I do not know what to do! And I already the paid the fee because I wnted to print and review the forms before efiling – this is how I found the error in the first place. Very unhappy!!!!

    Anonymous 2/13/10 2:23PM
  • Very pleased last year.
    This year went for "free" file. NH only has federal. first step- Basic was $14.95. agreed - that's do-able, though not free.
    Got to end and 29.95 in fees to E-file to total $55.00.
    I paid, (My bad) but it was a lengthly process to get them done. Short form, but slow program.
    Not pleased about the bait and switch--next year I won't use it.

    chanse 2/12/10 5:05PM
  • awful experience, paid for services NEVER rendered....

    tanya 2/11/10 2:30PM
  • This is erin3272 again. This will be my last correspondence about "TurboTax". This will be a continuation of yesterday's "drama" when I was typing while still on hold (for the FIFTH time). So, I eventually spoke with another Customer Service REP ("stateside operator", DID speak and UNDERSTAND English - WARNING: USE the phone number printed on this site to reach TurboTax NOT the number - IF you can find it - on the actual TurboTax site), who after about another hour, a) was able to get my "voucher number" to work b) walked me through the "final stages" of the Fed and State tax prep using "TurboTax Deluxe", and c) did print off both Fed and State (completed), forms. I WAS going to "e-file", but after reading other comments about results of same here, I thought the better of it. Also, the last C.S. REP then told me to anticipate receipt of a "survey", in which I could comment about my "experience" using TurboTax. Well, it's a good thing I FIRST wrote a very detailed letter about my "experience" (saved a copy), and included in the return envelope carrying the DEFECTIVE TurboTax CD, sent to Duncan, SC, yesterday and PRIOR to attempting to complete the survey. Guess what? Upon completion of the sent survey from TurboTax, you are instructed to hit the "Submit" button. Okay, so I did that...but you know what? It did NOT work, got an "error" message instead. I tried it again, with a "cut and paste" of the link into my address bar...also "no go". I then replied to the TurboTax "survey" email, and explained that I could NOT complete the survey, and to a) clean up their entire system, b) re-send me a survey copy that WORKS and c) that this final "experience" IS the end of my involvement with Intuit/TurboTax IN ANY FORM, FOREVER. As of this correspondence, I have not heard back from TurboTax. I also hope that whomever reads my entries about my experience takes heed, and RUNS THE OTHER DIRECTION! P.S. I called my (former), CPA today, and they too have heard nothing positive about "tax preparation software", including TurboTax.

    erin3272 2/10/10 3:55PM
  • Absolutely Horrible!!!
    I filed my taxes online using Turbotax for 2008. After paying the extra fee to have the return expedited and getting a print off showing that i owed money to the state; i went on about my business. While attempting to file my 2009 taxes, i was informed by the IRS that the reason i never received my federal return was because my 2008 taxes had never been filed in the first place!!! I have a printed piece of paper from the Turbotax website showing that they were filed. And to make matters worse, i received no correspondence from Turbotax to let me know the problem existed. I will never use Turbotax again.

    devilpup919 2/10/10 3:07PM
  • Used T Tax 2007 and 2008 with no problems. now 2009 sucks. I can get in on my ID and password... then the trouble starts. have to ENABLE JAVASCRIPT>>> why? didn't the last 2 yrs. I will have to go to another tax program and start all over again with info when could have just updated last year's. Why not make it easier for customers to use your program???? I won't even try phone contact after reading others comments. bdf Florida

    Anonymous 2/10/10 8:27AM
  • turbo tax 2009 suckssss...........
    can not be installed from cd supplied....
    no tech support, "ask TINA" is worthless...
    Will have to use another tax preparation software for now on, I was an over 10 year customer... I was.......................................................

    Anonymous 2/9/10 2:28PM
  • I ordered Turbo Tax yesterday. Was re-routed to a call center off shore, it took 45 minutes to make the order. Last evening, I received a message that an individual other than myself (who lives on the other side of the US and whom I do not know), received a confirmation number of my order. Fortunately, there was no personal data. I'm experiencing horrendous wait times, and am unable to speak with anyone in the states thus far. Has anyone else had this problem? And oh by the way, I have yet to receive my download instructions.

    Auvergne 2/9/10 12:33PM
  • Your customer service is Horribale! I call and wait for 20 min on hold and get someone that cant answer my question and they transfer me then i get to go on hold for an additional 45 min. For a simple question? I have used turbo Tax for many years yet this may just be the last year i use it.

    Anonymous 2/9/10 9:19AM
  • Hi, its "erin3272" again. TWICE in the same day! Obviously, things are not going well. Let's see...the first phone call this morning (and after over 30 minutes wait time), took about TWO HOURS with a LIVE Customer Service REP who I THOUGHT was (ultimately), able to help me. Well, guess again. At the end of the conversation, she gave me a "voucher code" number and told me to go back into the www.turbotax.com/support site, click on the "home" icon, then go to the "deluxe" selection, followed by choosing the "try it for free" selection. Once there, the CS REP said to go ahead and DO my taxes (both Fed and State), followed by putting in the "voucher code" number when prompted (BTW, this reads "enter your pre-paid code", then to the right of this - outside of the "box", it says "13 digits". The "voucher code" the CS REP gave me WAS/IS "13 digits" (numbers and letters). I was told that "for my inconvenience" (SIX HOURS PLUS trying to install the "deluxe" CD last night - unsuccessful), that I was given the voucher code, which would then allow me to complete and file my taxes IN THEIR ENTIRETY FOR FREE. She also told me to return the CD to the address I published previous email here, and ask for a refund. I have tried repeatedly to make it work. It is now 5:23 p.m. Then I did something really stupid - I called the TurboTax website number - HUGE mistake. The person that answered who is SUPPOSED to represent TurboTax and actually HELP the customer a) did not UNDERSTAND the English language well (I think he was from India), b) he suddenly says - "I need to place you on hold to verify the voucher number with my supervisor..." (yea, right). I told him to just put his headset down, so I wouldn't go into a "black hole", but, of course that didn't happen AND then after about 15 minutes in "holding pattern", I lost the connection! Now, I am again ON HOLD through the number offered to contact TurboTax on this site (still terrible MUZAC and "canned" VMs)...been well over half an hour...I will never buy/use/recommend...ANYTHING to do with OR ANY TurboTax product, EVER again! This is truly a never ending nightmare!

    erin3272 2/8/10 4:45PM
  • I could list the 420,355 reasons why turbo tax sucks... but im just going to say 2 hour hold time on the phone, broken web links on their site, no help at all, try to answer your questions with totally unrelated answers... you get people that barely speak english... and at the end of the day you have wasted 5 or six hours doing something that should have taken 30 minutes... and you are in no way satisfied... as soon as you put the turbo tax cd in it should just say "go grab two razor blades and slit your wrist"... cause thats probably what your gonna end up doing anyways when your down with this shotty program!

    BMayhem 2/8/10 3:39PM
  • STILL TRYING TO EVEN GET A RESPONSE ABOUT MY 2006 RETURN. NO ANSWERES, AND WAS ENEN SENT TO S SITE WHERE YOU HAVE TO PAY TO ASK A QUESTION. I GUESS FILING INTERSTATE FRAUD CHARGES WILL BE MY ONLY RECOURSE. TURBO TAX REFUSES TO EVEN ANSWER ANY AND ALL QUESTIONS.
    TOOK MY MONEY AND RAN!!!!!!!!!!!

    RAPENCHUK 2/8/10 10:58AM
  • Reflective of 2/7 and 2/8, 2010 attempts to a) Install recently purchased TurboTax "Deluxe" CD and b) Reach a "live" TurboTax Customer Service Rep. After OVER SIX HOURS attempting to install TurboTax CD (and yes, tried ALL available "canned" TurboTax support, as listed on their website), without success, then attempted to reach any "live" TurboTax C.S. Rep, also through their website, also unsuccessful (nothing available "live" after 9 p.m.). Advice on this site on how to reach "live" C.S. Agent somewhat helpful in that pushing '#' eventually (after THREE attempts, pushing the '#' sign FOUR times each), reached a RECORDED message saying that my "wait time may be in access of 20 minutes". So far, am still on HOLD and is now in access of 30 minutes. I have used TurboTax in the past, successfully. This year however, I am seeing obvious problems, including Customer Service issues, wait time, defective software, poorly planned website (that also lacks DIRECT CONTACT PHONE NUMBERS), etc. If I am unable to resolve this matter today, I will be a) returning the CD purchased for a full refund to the company address listed as: Returns Dept., PO Box 386, Duncan, SC 29334-0386 (w/ my receipt), and b) going back to my CPA for tax preparation. Note: The cost of TurboTax has continued to climb each year, about $10.00 per year, plus the cost of each additional state, is getting very close to the same cost of just taking it to a CPA. Personally, it just is not worth the aggrevation for a so-called simple product.

    erin3272 2/8/10 9:56AM
  • I just a copy of last years taxes. tried to log in but some reason my account doesnt exist anymore. been on hold for an hour. i give this an "S" for sucks.

    Anonymous 2/7/10 12:13PM
  • I purchased TurboTax Premier for Mac can't see how to start a new return after already filing one for my son, called customer support, waited at least 20 minutes online, then promptly got cut off. I'm furious!

    dooper67 2/7/10 11:35AM
  • I purchased the Home & Business 2010 version from them and one state should be free, but it is now asking me to pay $39.95 for the free state. I have used them in 2007 and stoped using them for problems that I went thru to get information from Turbo Tax. It seems they will never change I consider the $100.00 dollars that I have paid them it is a lost case. I have been on the phone today for about an hour and half no one bother answering. I curse the day that I purchase this product and will never purchase anything from them again. I will continue to call to request my money back. After reading all the comments on this year tax, I am scared to file my taxes with you Turbo Tax. You need to go to hell for stealing from your customers. I AM VERY UNSATISFY WITH THE SERVICE YOU OFFER!!!!

    YPLAMOTHE 2/6/10 10:01AM
  • Paid them $100 to file last year's state and federal tax returns. Thought everything was OK. Today I receive a letter from both IRS and California claiming they never got 2008 tax returns! I couldn't find a telephone number until I googled this. I am waiting online for them to explain.

    weidman2000@aol.com 2/5/10 6:05PM
  • I can't even believe this! I have used Turbo Tax for the last several years with no problem,but I won't ever again. I had originally thought that the home and business version might be appropriate for me (and it says to try it for free), so I began it. After about 10 minutes I found that this was not appropriate for my use at all so I tried to downgrade to the deluxe edition that I have always used. I cleared out the info but every time I tried to begin it would take me right back to the home and business. I called customer support and after about 15-20 minutes, spoke to someone in India with an incredibly thick accent. I kept asking for a supervisor and finally got someone who I could understand. After explaining the problem she told me that if I went to a tax preparer they wouldn't do my taxes for free and I couldn't expect to use the Turbo Tax product for free either!!! Outrageous! I explained that I wasn't trying to use it for free but trying to downgrade it to a more appropriate version and she kept saying that I would have to either pay for the more expensive version (by $50!) or input all of my information from last year to get the appropriate numbers. DON'T USE TURBO TAX!!! There are no corporate numbers listed anywhere.

    abrad 2/5/10 12:09PM
  • I guess I am echoing the same problem. This year's softeare has a lot of problems. It double added some of my income. I had to correct it manually. It is changing my answers. when ig go back to the ansers I see a different respond. Now, I am unable to change it period, as if it is locked. Quite diapointed. Phone help is no help since I never get anyone. Maybe it is time to return it and get my money back. Now I don't trust naything .

    sr 2/5/10 10:14AM
  • THIS ISNT FAIR TURBO TAX RIPPED ME OFF. THEY CHARGED ME AFTER THEY ADVERTISED ((((((((((((((FFFFFRRRREEEEEEEEEE)))))))))) I FILED ALMOST 3WKS AGO AND STILL HAVE RECIEVED MY CHECK, NOT ONLY THAT I BEEN ON HOLD FOR AN HOUR NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Anonymous 2/4/10 9:41PM
  • I've used turbo tax for years and always loved it. For some reason this year I can't start my return. It keeps telling me it is doing a system compatibility check. I downloaded firefox like it recommended but after downloading I am getting the same message. I called customer service but was on hold for so long my phone died. Curse you turbo tax!

    Anonymous 2/4/10 9:28PM
  • The slip that 14.95 charge in on you. I did not click yes for that and before I could finish my taxes I had to pay it. Gave me a website to go to and get my money back. Well as usual that was a joke so beware!!!!!!!!!. Also called the 800 number and that was a joke too. Who has time to sit around on hold for 2 hours to get 14.95 back. Will not use them again.

    mad 2/4/10 6:50PM
  • They are false advertising! They seem to be charging regardless of the circumstances. Their Tech support was useless and just advises that you should create a new user name and password. Didn't help me after multiple attempts. BBB may be the best option.

    Anonymous 2/4/10 4:49PM
  • Unable to get any assistance with problem importing from my financial institution. I have used for 6 years so do know how to enter per insturctions. A popup box appears but no message and not import. Long waits to get to service rep who did not help. Tried the online service took an hour and he never seemed to get around to the issue. Told me to enter all my bokerage information manually. NUTS!! Cannot find anyone at Turbo Tax to assist or to give me refund.

    jsgray 2/4/10 3:13PM
  • I used Turbo Tax for years. This is the first year I have had problems. My return was rejected for the SS# and last name not matching. Told to call IRS and SS the info is correct on there records. It is something to do with Turbo Tax. Of course I was never able to get a real person on the phone. I am not holding for hours.Now I have to mail my return. I will never use Turbo Tax again!!! Good thing I used the free service or I would be out money!

    Rejected 2/4/10 10:35AM
  • I have to say I used this last year but not this year cause they said my federal was free LIE! They charged me. They did the same thing to my grandaughter this year I feel we all should contact the BBB to let them know and put a stop to ripping everyone off that uses this website!! Let's do it now!!!False advertising!! Maybe we should get a attorney and file a suit for all those who have been ripped off!

    Anonymous 2/4/10 8:30AM
  • REMAIN ON THE LINE. YOUR CALL WILL B ANSWERED BY THE NEXT AVAILABLE REPRESENTATIVE.....THE RIDICULOUS MUSIC WHILE YOU WAIT!!!!! OMG!.......THANK YOU FOR HOLDING. PLEASE REMAIN ON THE LINE. YOUR CALL WILL BE ANSWERED SHORTLY......AGAIN, WE THANK YOU FOR YOUR PATIENCE. OUR GOAL IS TO HELP YOU COMPLETE YOUR TAXES. WHILE YOU ARE WAITING, FEEL FREE TO VISIT OUR WEBSITE AT WWW.TURBOTAX.COM/SUPPORT FOR ANSWERS TO FREQUENTLY ASKED QUESTIONS AND OTHER SUPPORT OPTIONS. PLEASE CONTINUE TO HOLD AND OUR NEXT AVAILABLE REPRESENTATIVE WILL BE ON THE LINE TO HELP YOU AS SOON AS POSSIBLE.

    SERIOUSLY? YOU HAVE GOT TO BE KIDDING ME!!! I HAVE BEEN LISTENING TO THIS MESS FOR OVER 2 HOURS!!! ARE YOU GUYS GOING 2 PAY MY PHONE BILL!!!! BETTER YET, CAN I CLAIM THIS PHONE CALL ON MY TAXES!!! AFTER TAKING ME ALL DAY 2 FIND A WAY TO CONTACT THEM....THIS IS THE MESS I GET. I WILL NOT BE USING TURBO TAX AGAIN! HEY TURBO TAX, YOUR CUSTOMER SERVICE SUCKS!!!!!

    UNSATISFIED CUSTOMER 2/3/10 8:26PM
  • I went online to intuit turbo tax from my states website. I filed my taxes on 01/23/2010. I will receive my federal on 02/05/2010 but the state doesn't have any info on my return. This is the first year I have used them and believe me it will be the last. I will go back to H&R Block next year. I have been on the phone for 30 mins now and maybe I will get to talk to someone soon or maybe not. I guess I will have to paper file my state now. What a waste.

    Battlefoe 2/3/10 12:31PM
  • DO NOT USE THIS SERVICE!!!!!!!!!!!!!!!!!!!! MY TAXES WERE REJECTED ALSO AND I PAID $82.00 FOR THIS TO WHAT BE LEFT ON HOLD NOW FOR OVER AND HOUR . i AM GOING TO THE BETTER BUSINESS B. SOMETHING NEEDS TO BE DONE ABOUT THIS. THE WAY I LOOK AT IT IS THEY STOLE MY MONEY. DO NOT USE THIS SERVICE.

    Anonymous 2/3/10 9:52AM
  • I've been on hold for one hour. Now this is not cool, your gaol is to help the client.

    Anonymous 2/2/10 9:24PM
  • I've written them three letters, made several phone calls, and even tried to fill out their stupid survey (which doesn't even work!) on the quality of their customer service - which is in effect non-existent - and have not received a single satisfactory response.

    My problems all started with a simple question to their online customer service, sadly the information I received and acted on was wrong, it cost me money, and they refuse to own up to it in any way shape or form.

    When/if you do ever get through to someone (phone or internet) it is some school boy in India with horrendous English skills who says - and this is the phrase repeatedly used by them - "my system does not allow me to" or "I am not authorized" to do this or that. It is a mockery of customer service.

    I cannot warn you all strongly enough to stay away from this product since there is very clearly no one capable or authorized to stand behind it in any way. Seriously, steer clear.

    Hawaii 2/2/10 11:19AM
  • I've written them three letters, made several phone calls, and even tried to fill out their stupid survey on the quality of their customer service - which is in effect non-existent - and have not received a single satisfactory response.

    My problems all started with a simple question to their online customer service, sadly the information I received and acted on was wrong, it cost me money, and they refuse to own up to it in any way shape or form.

    When/if you do ever get through to someone (phone or internet) it is some school boy in India with horrendous English skills who says - and this is the phrase repeatedly used by them - "my system does not allow me to" or "I am not authorized" to do this or that. It is a mockery of customer service.

    I cannot warn you all strongly enough to stay away from this product since there is very clearly no one capable or authorized to stand behind it in any way. Seriously, steer clear.

    ML 2/2/10 11:15AM
  • In trying to prepare my Tax Return using 2009 Turbo Tax Deluxe you are asked by the program before entering data to fill a Consent Form to consent to the "Use of The TAX Return Information" by Turbo Tax. It is also clearly stated in the Form that "You are not required to complete the Consent Form"
    However, when you don't sign the Consent Form the program doesn't allow you to proceed with Tax Preparation.
    My attempts to contact Turbo Tax (Intuit) were fruitless as Turbo Tax doesn't provide a Customer Service phone # other than the one to request program upgrade CD.
    Turbo Tax support website, www.turbotax/support.com is computerized and only respond with a programmed answer if and only if you can provide it with an error #.
    This is a blackmail by Turbo Tax to illegally extract users' consent to use their Tax Return Information as Turbo Tax doesn't allow you to proceed and prepare your Tax Return unless you signed the Consent Form.

    Zimi 2/1/10 11:57PM
  • I've been on hold for now 32min.going on what seems like forever! This is truly crazy, busy or not!

    Not cool! 2/1/10 7:02PM
  • Sure wish I would have read this before I offered to help someone with a relatively "simple" return; however, it rejected the Federal and State. Now I'm at their mercy also or forfeit the $50+ charges! I certainly would never recommend this torture to anyone! Hopefully everyone will take the time to report them to BBB!

    A Fool 1/31/10 4:54PM
  • Wow you waited that long, it's 2:53. PST, I'm on hold now, lets see how long it takes me. I paid for a prof Turbo Tax to assist me, they did and they guided me on a question regarding Form 8914 Disaster Midwestern. Apparently, my 2008 transfered the info to this form. (The form does not exist in the Tools)The Tax Prof did not see it, I did not see it on my list to Delete Forms, but it keeps coming up as an Error on the "Wrap-Up", That's when i see the form.
    I can't move forward when i click the "Continue with Error" button, it takes me to the the Tax Prof so i can purchase their advise again for $39.95. Last Year, this program allowed you to e-file one of your taxes that had no errors & to print the other and mail it manually....That was a great option. Don't know why they chose to sell the Tax Prof instead.... We'll I'll get back you ya'll and let you know the end results on this issue.

    shaysho 1/31/10 4:02PM
  • Because of your pathetic service, I've used all my phone minutes waiting for some Customer Service. Can I send you a bill for the phone oosts now? It's been one and one half hour. Never again.

    welchdbw 1/31/10 3:18PM
  • i have been on hold now for two and ahalf hours!!!!! this is a joke i will contact the better bussness department

    Anonymous 1/30/10 8:32PM
  • I purchased the Deluxe Federal & STATE version for a "bargain" $50. There was nothing on the package that warned me the state return would cost $49 to file! I could have completed the Federal online for free! I have been waiting 20 minutes for customer service. After reading some of the other comments, I think it is going to be a long night. . .yawn.

    rb 1/30/10 8:32PM
  • i bought turbotax 2009... bad idea apparently been on the line for over a half hour and probably another hour of "patiently" waiting for what im sure is going to be a rediculous arrgument and please wait im going to transfer you bull... i paid $54 for the program now they want to charge me $49.90 to file... not happening i paid $14.95 last year!

    Anonymous 1/30/10 5:50PM
  • This is the first time I have had an issue with this site and it will be the last. I get all the way to the end and the verification code does not work!!!! After I have paid them. Are you kidding me. Now I have been on hold for the last hour. No wonder they don't put a customer service number on the site.

    Why ask you don't care!!! 1/30/10 3:47PM
  • I made the same mistake again this year, I'll pay H&R Block it's cheaper in the long run when you consider the time it takes to download updates. In my case with dial-up 21 hours COME ON!!!
    NEVER AGAIN

    Anonymous 1/30/10 1:57PM
  • this is ridiculous turbo tax just lost a valuable customer. whatever you do dont pay for there software. if you cant get it free go to irs free file. i have been on hold for 25 minutes. purchase their software @ walmart now its saying software was created before forms was generated and u cant update takes 7 hours to update forms.. will not buy their product again

    MMA6199032 1/30/10 9:42AM
  • I did not recieve my "maximum tax guarentee" like they advertise and at this moment i am still on the phone trying to get my money refunded for a product that didn't work for me. Been on the phone for 20 min and still no live person. Furious and will never use trubo tax again. I would rather be guarenteed good customer service and my highest tax return possible even if that means spending a little more money for a tax accountant.

    Anonymous 1/29/10 3:47PM
  • I have been on hold for over an hour and a half and the only thing that really bothers me is this pre-recoded voice that keeps coming on the line and saying,
    ‘Thank you for holding, someone will be with you MOMENTARILY and get ready for one of your best customer service experiences you’ve had.’
    ……two hours now but don’t worry, MOMENTARILY.

    ilovepayingtaxes 1/29/10 3:45PM
  • Was unable to file due the verfication code being rejected this happened after they charged my credit card and was unable to locate a phone # because they do not list one on the site and now I know why. I have been on hold for over 30 minutes waiting for customer service. I am at the point were I am going to cancel payment and go somewhere else

    gurnee6726 1/29/10 12:48PM
  • Called and waited for 45 minutes before i talked to someone. He talked to me for about 15 min then told me he had to put me on hold of a moment. While waiting on hold they kicked me off the call and i was forced to call back and wait again. I WILL NEVER USE TURBO TAX AGAIN! Terrible customer service.

    Anonymous 1/27/10 6:43PM
  • I wanted to cancel my order but find no right phone number of customer service representative to talk to you. There are many numbers which I have tried. Each number puts me on hold without any response, and I have to disconnect the line after waiting for more than half an hour.

    Customer Service 1/27/10 11:59AM
  • same here on hold forever trying to get the $65 refunded, as neither of our 2 personal computers will support the 2009 software, and not allowed to run such financial software on my work computer. Wish someone would pick up this line -- starting to get very frustrated, as there are 10,000,000 other things I need to be doing right now -- have been a turbo tax user for years with no trouble until now

    Anonymous 1/24/10 12:06PM
  • I BOUGHT TT 2009 AND TRIED TO DOWN LOAD THE PROGRAM. IT TOLD ME I HAD NO SUPPORT. I USEING WINDOWS XP AND HAVE ENOUGH RAM AND HARD DRIVE TO SUPPORT. WHAT DO THEY WANT PROPLE TO DO SPEND $500.00 OR MORE TO BUY A NEW COMPUTER. IT WOULD BE CHEAPER TO GO A TAX CONSULTNT. I AM NOW ON HOLD 20 IN..
    TURBO TAX YOU PEOPLE SUCK.

    MYSUNDANCER 1/24/10 11:28AM
  • THE WORST SUPPORT I HAVE EVER SEEN !!!!!!!!

    Anonymous 1/22/10 6:50PM
  • I did all the steps on filing my taxes and then at the end could not get the verification code to go through.I found this site and got the number, but turbo tax said they would deliver help in one to two business days.They have not helped me yet i filed my taxes a week ago and they still havent helped me.I even did all the steps the gave and still no results!

    tawabaashar 1/22/10 1:07PM
  • The fact that I can't e-mail customer service about a problem with my account really sucks.
    Dick Davis

    Anonymous 1/3/10 7:19PM
  • I used TT for many years, but this year not again. They automatically shipped me my software, charged it to a credit card that is no longer in use AND they charge me more than if I go to Walmart and take it off the shelf. So much for customer loyalty.
    I got an email before it was shipping to tell me it will be here in a month. I went to their website to stop the shipment, but the site said I was too late. Now I have to go through the trouble of sending it all back AND I am sure they will not refund me the entire amount. What a rip off.

    tuba10 12/10/09 9:24PM
  • i agree with others that the customer service is a joke. i requested a call 5 to 6 times and never got one, only to recieved a follow up email asking how the call and how good the service was..i can telll you how it was ..terrrrrrible!
    it took me forever to find a number (thank you ContactHelp.com) and the process of not recieving my 2007 tax which they never submitted has left me angry and without 300 dollars owed to me by the gov.
    i hope that now that i have the number they will help me claim my money

    cmoreno 8/25/09 9:54AM
  • I have had such a horrible experience with print and save...and no help from turbo. I WILL NEVER USE THAM AGAIN.

    hopsing0 6/17/09 7:03AM
  • I have used Turbo Tax for the past 4 years. I had significant problems with 07 taxes when entering all the charitable giving info and then having everything I'd done online vanish. Turbo Tax also allowed me to skip entering any federal taxes paid and so at the end it said I owed thousands of dollars!

    But the worst experience happened with 2008 taxes. I did them on Turbo Tax in late February 09 and on February 27 my Visa account paid Turbo Tax $64.90 for federal & state returns. I owed a small amount on federal taxes and was due a large refund from state. I never got the state refund and today (May 28) I contacted the state to find out why. I was told they never received my filing! I then researched whether the small amount owed the feds had ever been charged on my Visa--it had not. After some diligence I found a phone number for Turbo Tax customer service and after a few frustrating minutes, I got through to a very helpful person. He took me through my 08 record and today, 3 months later, the tax filings were sent to federal & state. Of course I thought all that was completed in February. I do not understand at all how Turbo Tax can go ahead and charge a customer when the returns have not even been electronically filed! I should have received an immediate on line notice that I had one or two more steps to complete and then and only then should I have been billed.

    I may relent and use Turbo Tax again, but I'm not a glutton for punishment and I do know how to do my taxes with pen & paper.

    Again, it's Turbo Tax I am very disappointed in, but the person with whom I spoke on the phone today was indeed helpful.

    Jean 5/28/09 1:49PM
  • Return for '08 was my 3rd year and quite frankly this year will be my last. An error in xfering data from Fed return to State and then I found it next to impossible to even ask Turbo about this.

    theo 2 5/23/09 4:58PM
  • I've used TurboTax since 1997 but this is the last year that I'll be using it. First off, why the use of SSBT? At first I checked the radio buttons next to both SSBT for $29.95 and my state tax, NYS, for $19.95. Then I realized that the $29.95 was not for a "loan" from my federal tax as other tax places charge so you can get your money in a few days, but to pay for my $19.95 state tax. I removed the mark next to SSBT but was unable to move on to the next page. Finally I was able to go on to the next page. I then received an email that both my returns had been received.

    Then, on 05/01/09 I received an email from Santa Barbara Bank and Trust regarding my "Account Status" and was told: When we receive your refund, we will make all authorized deductions and disburse the balance of your refund to you using the disbursement method selected by you.
    I was under the distinct impression that I had canceled SSBT, in fact I know I did. Why would I want that bank to deduct $29.95 for a $19.95 State file? I only earned something like $650.00 for the entire year in addition to my SSDI. This $29.95 is only a scam that has been set up between TurboTax and SSBT! I did not see anything when I started my return...I used the Free Edition.

    My second complaint has to do with the person I spoke to when I did call the TurboTax *phone number*. From what I could gather, the person I spoke to was out of the US, maybe in India, as I could understand only a few words and his other words I just guessed at. I'm a medical transcriptionist and type a lot of reports daily from doctors who have English as a second language, so I've developed a pretty good ear for ESLs. I asked him if I could speak to a supervisor and I think he said "there isn't any". I asked to speak to someone who spoke clearer English and he said was told "there isn't any".. .I then said goodbye and hung up. An outfit like TurboTax should not outsource! I guess their bottom line is more important than happy customers.

    sadtosaygoodbyetoturbotax 5/8/09 6:14PM
  • This company sucks at problem resolution and customer service.

    Anonymous 4/27/09 5:29PM
  • This website/product is horrible!! They processed my state refund and now I cannot even locate my "rejected" federal refund. There is NO info listed to contact a live human, they have an "ask Tina" that is a bigger joke than their "customer service" I have been thrown back into the call que for the 3rd time.

    Anonymous 4/9/09 1:04PM
  • Pretty bad. The website promises free software to ammend last year's return if you are a returning customer. To get it, all you have to do is call customer support. I think my customer service agent is on drugs; in any case, he seems confused and certainly unaware of my predicament and any solutions to it. Oh well. Guess I'll just fill out the paper form.

    brent 3/22/09 2:35PM
  • customer support on the phone and the whole with them is the terrible. ...they just can't handle large amount of customers.....rotten system all together

    clin53 2/2/09 5:45PM
  • COMPUTER INPUT WAS BAD. WOULD NOT ALLOW ACCESS TO RETURN.
    CUSTOMER SERVICE WAS WORSE...FIRST ATTEMPT LEFT ME ON HOLD FOR OVER 30 MINUTES. WHEN THE SEVICE PERSON ASKED FOR MT NAME, I TOLD HER AND WAS IMMEDIATELY DISCONNECTED. I AM IN THE MIDDLE OF MY SECOND HOLD NOW. NO LUCK SOFAR.

    ARTMCDONALD1137 2/2/09 10:27AM
  • Submit your comment >>
  • Over the phone, the instructions the customer service person gave me solved my problem. I truly appreciate her help.

    Anonymous 5/15/12 2:46PM
  • I had problem where I was charged for services I thought I declined and there was no summary page, just bam your charged $129! Then tried to get hold of customer service immediately but they were offline for 8 hours until next day. I was freaking out and had to deal with really long wait times both on the phone and online chat, BUT when time came to deal with the CSR, he was very helpful and said they would refund the money.
    So that's a thumbs up in my book. Thanks Turbo Tax. I WILL use you guys again.

    Anonymous 4/17/12 7:44AM
  • I called Turbo Tax support as they generated a form that should not have been there. Dexter at Turbo Tax resolved my issue. He was very helpful and patient. I am very happy with their service.

    spc 4/7/12 12:18PM
  • My experience was very good. I entered the numbers they requested and got a customer service person within a few minutes. They helped me with my issue almost immediately.

    I called back a bit later and the 2nd rep helped me get my coupon rebate almost immediately. So, my experience was good.

    Turbo tax is easy to understand and use. I would recommend it for anyone.

    ceigerp@yahoo.com 3/31/12 4:18PM
  • excellent service!!
    AJ was fabulous and patient.

    Anonymous 3/21/12 11:05AM
  • Call took close to an hour, most of which was a waste of time. But at the end the person was able to resolve my issue -- find a workaround for a nasty bug in the code. I'm still not sure why it worked or what happened, but I think things are OK now.

    Anonymous 2/24/12 10:26AM
  • Turbotax is what it is: an automated way to complete the required federal (and most state) tax forms in order to electronically file a good looking, legible return.

    But it lends itself to abuse, tax fraud and cheaters. Some examples:

    A "tax preparer" collects enough information from "clients" to log into Tt as that client, file, and receive the refund. This is where the magic of the Tt Visa comes in.
    If that preparer tries to have the direct deposit sent to their own bank account, the IRS will not allow it. A taxpayer's direct deposited refund can only go to an account in their own name. So, the "preparer" orders the Tt Visa, in their clients name, but at the "preparer's" address. SInce the "preparer" has all the inf. to log into Tt as the taxpayer, they can set the PIN, set up transfers and otherwise "access" the money. They only need the card.

    How to prevent that "preparer" from stealing? Or otherwise acting fraudulently?
    License the preparer through the IRS PTIN requirements and have the preparer sign the return as the paid preparer, and have the taxpayer sign as the tax payer. Do taxpayers know this? Do the "preparers" prove it?

    2) Someone not the taxpayer - ex-spouse, ex-girlfriend, ex-boyfriend, neighbor, roommate, whoever- calls and has the Tt Visa sent to a different address, where the actual taxpayer won't realize it's missing, and the thief can access the card first. It's a Visa - even if you can't set the PIN you can drain the card.

    3) The card goes to the right address, but before the taxpayer can get their own card, someone else takes it.


    How to address these problems:
    - make the refund recipient prove they are the tax payer.
    - do not express deliver cards to a recently changed address
    - only deal with the taxpayer in person (no online, no automated phone system)
    - allow the taxpayer to track their refund from the IRS, to the bank, to the card, to wherever. But for this to work, the IRS needs to accurately forecast the date the refund will be released. And this year the IRS has already said despite their best efforts to predict, some refunds will be fast, some will be delayed and most will be sent within 21 days. Also, more than once this tax season the IRS has admitted that the date provided by WMR, or other tools (Tt tracker, the IRS funding schedule, whatever) are off as a result of the IRS delays.

    Of course the tax frauds and cheaters hate the new rules (Read about identity theft and tax fraud on the IRS website.)

    But every online taxpayer is affected too. Did your address change since you filed? DId you file using an address not where you live? Is your preparer licensed (or a lawyer or CPA) ? Did someone other than you contact Tt for information?

    Answer no to anyone of these and even if you are an honest person, you should fall into the questionable category.

    Beyond these fraud clues, Tt users should be onlinea and identity theft savvy. Which means even if you don't get the text message and email announcements, you should be able to track your refund online. Why are you waiting on hold for an hour to check your balance? You should be sensitive to protecting your online account - don't allow anyone to pose as you (fake preparers, family members, significant others) .

    If your return is accurately calculated based on the inf you provided, and your refund is safe, even if delayed, Tt did their job.

    YGBKM 2/20/12 7:40AM
  • Genrally only dissatisfied customers even bother to leave a comment. I have used Turbotax for 5 years and am very satisfied and any questions I had were answered expediently and accurately.

    Claus 2/15/12 6:30PM
  • I had a problem I fought with for about 4 full hours of not being able to effectively sign in and start it up, I actually posted a negative comment shortly ago.I found a customer service number (NOT found on turbotaxes website, pitfall) called in, had to "#" my way through the prompts and was speaking to a very nice rep within a minute. All I needed was to use a different web browser! I read over & over - use firefox, which I have updated & all! ...which was preventing turbotax from running...?? Internet explorer fired it up just fine....and Im good to go.

    Krillspickler 1/23/12 10:17AM
  • I had a problem trying to understand my refund status. So I called and I was on hold for about 3 min and the lady answered and she was so helpful. This is my first year doing my own taxes. I have spent so much money on Jackson Hewlett that its crazy. Thanks Turbo tax forputting my mind at ease..

    aliky 1/18/12 6:52AM
  • I have used TurboTax for several years now and only needed basic understanding of the computer. I use my own checking accounut for direct deposit and pay for my product rather than using a refund transfer. My refund is fast and accurate. Refund products and specialty cards are nice, but I believe simple is better. The customer service staff can be knowledgeable as long as i am cooperative and ask the right questions.

    Anonymous 11/10/11 10:11AM
  • I received the assistance of a woman named Sherri. She contacted the IRS with me on the other line (conference call) and spent extensive time assistng me. She was awesome. I will always use turbo tax becaseu of my the excellent service by this representative.

    dcollins713 8/19/11 10:24AM
  • I think Turbo Tax is so easy that I allowed my 13 year old to do my taxes one year. You don't have to be too smart to figure the system out. It is pretty dummy proof. Unless you are a lot dumber than the average person. I have never had any issues...love love love turbo tax. The only way I would consider not using turbo tax is if I did a short sale on my home...you need a professional for this type of thing.

    i can do it myself! 8/18/11 10:17PM
  • Once I finally got a phone number and a live person, I got great support. The guy walked me through everything I needed and wasn't rushed at all. Now if they would just improve the quality of the software for the business version so it was as easy to use as the personal one is it would be great. The business version does not guide you through everything to help you decide the right answer like the personal one does, it just asks if you have something to enter. When doing a fiduciary form, it's really hard because you don't even know what's deductible and what isn't.

    Anonymous 7/29/11 3:30PM
  • I have been with Turbo Tax for 20 years and I have never had any problems with my taxes or filing. The hold thing is take your tim and answer all the questions correctly, follow the guide.

    bruja4bob 3/19/11 12:17AM
  • Somehow after selecting "free version" I ended up with basic and turbo tax was asking me to choose a method to pay($30) for their survives and it was too late to change the type. Called 866-888-2402, kept on pressing # and it got me to a very nice representative (David) who walked me through the necessary steps to fix the problem. Great service.

    taxreturn2011 3/15/11 8:46AM
  • After spending over an hour on hold through the published customer service number, I tried the number listed through the www.contacthelp.com website. A human answered immediately and solved my problem personally - no transfers or holds! I am delighted with how professional, courteous and effective the agent was. VERY SATISFIED.

    Anonymous 3/10/11 11:21AM
  • You people are crazy! If you can't do your taxes on turbo tax in 20 minutes you should NOT be doing your own taxes.....Turbo Tax you rock in my book!!!

    mhood 3/6/11 7:03PM
  • I called this number and only had to wait on hold five minutes. The agent was able to answer my question quickly. I am very pleased with the customer service.

    Anonymous 3/2/11 8:26AM
  • I needed help and requested that a rep. contact me. I was contacted with in one hour and he was of great help. With out him I could not have completed my taxes correctly.

    Anonymous 2/27/11 11:18AM
  • I have used Turbo tax the last 4 years and had not problems with it. Many people are complaining about issues that occur with all tax preparation business.

    Anonymous 2/24/11 8:36PM
  • I just wanted to say I was, WAS, very unhappy but then customer support came through and fixed everything beyond my expectation. Thank you.

    Now very impressed 2/21/11 7:49PM
  • I bought a copy of Turbotax Deluxe at a retail store. Had an issue loading it and then contacted tech support. I was on the phone for 8 minutes and by the end of the call I was setup for download of the Turbotax Deluxe application and customer support took my address so they could ship a CD-ROM as well. Very pleasant experience and I now have the application loaded.

    force58 2/19/11 3:39PM
  • The first time I called, I waited over 20 mins, listened to the music and gave up. The next day, I called once and within two minutes, someone answered it. Yay! I got my issue taken care of and the representative was very nice. If I were you, call when you have some time, if you've waited enough, just hang-up and try again some other time.

    Christine 2/17/11 2:34PM
  • I would like to thank your help I was having problems with my turbotax, due to my fault.your customer service was very helpfull and very frindly to me. Thank you for having such nice people working for your company. He was very nice and cleared up my problems.

    Anonymous 2/12/11 6:50PM
  • I would like to thank your help I was having problems with my turbotax, due to my fault.your customer service was very helpfull and very frindly to me. Thank you for having such nice people working for your company. He was very nice and cleared up my problems.

    Anonymous 2/12/11 6:50PM
  • I sent a negative comment regarding my un-filed free e-file Turbo Tax product. After speaking with a customer service representative I found I had gotten into a different Turbo Tax product. When that one was erased and I finally got into the correct free product, all went smooth. I wanted to now add a positive comment and thank Turbo Tax for sticking with me until I got the job done. I ended up receiving a larger refund that I had anticipated and I am happy for having the availability of such a fine dependable product like Turbo Tax to help people like myself who are not tax savvy. I wanted to thank you also for assisting with erasing the original paperwork to get it into the correct Turbo Tax version. Turbo Tax is free-just like you said for the Federal filings. Thank you, again, Turbo Tax. Sincerely, Kathy S. Manos

    Anonymous 1/22/11 1:36PM
  • Erroneously purchased on line Turbotax Premier for 2008 and 2009 when I wanted only 2009. Though it was hard to find, found a phone number at this site and contacted TurboTax. They credited me for 2008 without question. Fast and efficient but I wish it was wasn't so hard to find a live person.

    Anonymous 3/23/10 5:32AM
  • Turbo Tax seems to have finally resolved the problem regarding the Making Work Pay credit on Schedule M. Although it took a while, it is better late than never. I guess all good things take a bit of time especially when dealing with IRS code. Thanks for the help.

    uneedacpa@gmail.com 3/15/10 5:47AM
  • Believe it or not, I am still using dial-up (9.0). I had a major problem transmitting my Turbo Tax forms to the IRS. The error read that Turbo Tax was unable to verify an internet connection. I was in deed connected and continued to receive the same error. The technician research the problem then directed me to return to the transmission page and select the on-line tab at top of the page. From there she guided me through establishing a direct line between the software and my IP(one click). I rebooted and successfully transmitted my forms. The entire call took approx. 10 minutes. M

    Anonymous 3/9/10 5:33PM
  • Just followed another commenter's advice on how to contact Turbo Tax by phone and had excellent results.

    The Advice: dial 800-854-3970 and, when they ask for an "Incident ID number" press the # key. Press it again each time the recording asks again for the ID number.

    (After hitting it 5 times, I got transferred to customer service who answered within 2 minutes.)

    The Results: the agent, Terrell, spoke excellent English,listened carefully to each of my stated problems. Asked a couple of questions. Then walked me through the solution.
    (Entire transaction completed in under 5 minutes.)

    My problems: Having successfully used Turbo Tax for 15 years, I purchased the CD in early January from Amazon. Had several problems with the program itself while doing my Federal taxes; then it wanted to charge $39.95 to do my State taxes; and it had de-stabilized other operations on my computer (Windows XP Home edition)in general.

    Then, in reading comments online, I found out people with Windows XP Pro had experienced crashes and major problems. Since I also had to do my Mom's taxes and she has XP Pro, I decided I'd better return Turbo Tax and use something else. It was too late (over 30 days and I'd opened the package)to return to Amazon.com so I called TurboTax to ask for a refund.

    Instead, Terrell explained that the download version of TurboTax Deluxe does not cause the computer problems the CD version caused. So he set me up with the download version to use on both my own and my Mom's computer.

    I just downloaded and installed it successfully and am hopeful all is well. If not, I'll be back to update! Meanwhile, I'm thoroughly satisfied with Intuit's response and customer service!

    missran 2/25/10 12:49PM
  • I have used Turbo Tax for 5 yrs and have been very happy however I have been unable to locate by past accounts. I call the 800# listed above and got right through to a very helpful lady named Shelly. She took the time to research and find the problem and explained how to fix it...She was very helpful and knowledgeable!!!

    Anonymous 2/25/10 11:25AM
  • I got through within one minute,people should probably call early to avoid wait times. Customer service was great.

    Anonymous 2/10/10 7:42AM
  • I was ready for an unpleasant experience after reading other comments..But this did not happen, in fact I was on hold for approx 15min(patience is a virtue)and then connected to a rep named Shondee, who was polite and very helpful.

    She walked me through everything, for some reason my dependent son kept showing up as a non-dependent. Shondee remained calm and very professional through the entire call.

    Please be patient if you have to make the call, when I was being helped I was on the phone for approx 15-20 min with the rep.

    Put yourself in the other person's shoes.

    Florida gal

    Anonymous 1/28/10 5:52PM
  • Other than the long hold time (patience is a virtue they say) and the need to be transferred once we got excellent support solving a problem we had in correcting a form. The agent was easy to understand, took us through the process in fixing the issue. :)

    camillasr 1/27/10 1:08PM
  • I have use TT for about 5 years and they are great, no problems at all.Best software highly recommended

    TT customer 1/22/10 3:09PM
  • My contact with Turbo Tax (Doug) was just as it was last year. UNBELIEVABLE I can not begin to tell you what a delight it was to have someone so helpful and not mind the time with me in helping me find a file that was lost on my PC. Such gentleman I have worked with and though they must have been tired they worked on tirelessly.
    THANK YOU TURBO TAX FOR BEING THERE FOR ME.
    JWM

    JUNO 1/11/10 1:25PM
  • Thanks for the clue to press ## 2 times to get a person. It worked. But I had to press 3 times! Problem: The desktop version was double counting a dividend income and I couldn't get it to correct the tax form. The gentleman was located in NW Iowa, an American, so they hire locally. He was very helpful and we corrected the form! Yes it was operator error- I had entered a figure in two places when it should have been in only one place. Thanks Turbo Tax!

    Anne 12/24/09 12:27PM
  • Thanks, the # twice worked perfectly, customer service was in english, polite and hopefully I will get my state CD in the mail.

    TommiW 11/17/09 4:55PM


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