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TurboTax

Customer Service Ratings and Comments

TurboTax is ranked #125 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 34.64 out of a possible 200. This score rates TurboTax customer service and customer support as Disappointing.

NEGATIVE Comments

55 Negative Comments out of 61 Total Comments is 90.16%.

POSITIVE Comments

6 Positive Comments out of 61 Total Comments is 9.84%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • Hi, its "erin3272" again. TWICE in the same day! Obviously, things are not going well. Let's see...the first phone call this morning (and after over 30 minutes wait time), took about TWO HOURS with a LIVE Customer Service REP who I THOUGHT was (ultimately), able to help me. Well, guess again. At the end of the conversation, she gave me a "voucher code" number and told me to go back into the www.turbotax.com/support site, click on the "home" icon, then go to the "deluxe" selection, followed by choosing the "try it for free" selection. Once there, the CS REP said to go ahead and DO my taxes (both Fed and State), followed by putting in the "voucher code" number when prompted (BTW, this reads "enter your pre-paid code", then to the right of this - outside of the "box", it says "13 digits". The "voucher code" the CS REP gave me WAS/IS "13 digits" (numbers and letters). I was told that "for my inconvenience" (SIX HOURS PLUS trying to install the "deluxe" CD last night - unsuccessful), that I was given the voucher code, which would then allow me to complete and file my taxes IN THEIR ENTIRETY FOR FREE. She also told me to return the CD to the address I published previous email here, and ask for a refund. I have tried repeatedly to make it work. It is now 5:23 p.m. Then I did something really stupid - I called the TurboTax website number - HUGE mistake. The person that answered who is SUPPOSED to represent TurboTax and actually HELP the customer a) did not UNDERSTAND the English language well (I think he was from India), b) he suddenly says - "I need to place you on hold to verify the voucher number with my supervisor..." (yea, right). I told him to just put his headset down, so I wouldn't go into a "black hole", but, of course that didn't happen AND then after about 15 minutes in "holding pattern", I lost the connection! Now, I am again ON HOLD through the number offered to contact TurboTax on this site (still terrible MUZAC and "canned" VMs)...been well over half an hour...I will never buy/use/recommend...ANYTHING to do with OR ANY TurboTax product, EVER again! This is truly a never ending nightmare!

    erin3272 2/8/10 4:45PM

  • I could list the 420,355 reasons why turbo tax sucks... but im just going to say 2 hour hold time on the phone, broken web links on their site, no help at all, try to answer your questions with totally unrelated answers... you get people that bearly speak english... and at the end of the day you have wasted 5 or six hours doing something that should have taken 30 minutes... and you are in no way satisfied... as soon as you put the turbo tax cd in it should just say "go grab to razor blades and slit your wrist"... cause thats probably what your gonna end up doing anyways when your down with this shitty program!

    BMayhem 2/8/10 3:39PM

  • STILL TRYING TO EVEN GET A RESPONSE ABOUT MY 2006 RETURN. NO ANSWERES, AND WAS ENEN SENT TO S SITE WHERE YOU HAVE TO PAY TO ASK A QUESTION. I GUESS FILING INTERSTATE FRAUD CHARGES WILL BE MY ONLY RECOURSE. TURBO TAX REFUSES TO EVEN ANSWER ANY AND ALL QUESTIONS.
    TOOK MY MONEY AND RAN!!!!!!!!!!!

    RAPENCHUK 2/8/10 10:58AM

  • Reflective of 2/7 and 2/8, 2010 attempts to a) Install recently purchased TurboTax "Deluxe" CD and b) Reach a "live" TurboTax Customer Service Rep. After OVER SIX HOURS attempting to install TurboTax CD (and yes, tried ALL available "canned" TurboTax support, as listed on their website), without success, then attempted to reach any "live" TurboTax C.S. Rep, also through their website, also unsuccessful (nothing available "live" after 9 p.m.). Advice on this site on how to reach "live" C.S. Agent somewhat helpful in that pushing '#' eventually (after THREE attempts, pushing the '#' sign FOUR times each), reached a RECORDED message saying that my "wait time may be in access of 20 minutes". So far, am still on HOLD and is now in access of 30 minutes. I have used TurboTax in the past, successfully. This year however, I am seeing obvious problems, including Customer Service issues, wait time, defective software, poorly planned website (that also lacks DIRECT CONTACT PHONE NUMBERS), etc. If I am unable to resolve this matter today, I will be a) returning the CD purchased for a full refund to the company address listed as: Returns Dept., PO Box 386, Duncan, SC 29334-0386 (w/ my receipt), and b) going back to my CPA for tax preparation. Note: The cost of TurboTax has continued to climb each year, about $10.00 per year, plus the cost of each additional state, is getting very close to the same cost of just taking it to a CPA. Personally, it just is not worth the aggrevation for a so-called simple product.

    erin3272 2/8/10 9:56AM

  • I just a copy of last years taxes. tried to log in but some reason my account doesnt exist anymore. been on hold for an hour. i give this an "S" for sucks.

    Anonymous 2/7/10 12:13PM

  • I purchased TurboTax Premier for Mac can't see how to start a new return after already filing one for my son, called customer support, waited at least 20 minutes online, then promptly got cut off. I'm furious!

    dooper67 2/7/10 11:35AM

  • I purchased the Home & Business 2010 version from them and one state should be free, but it is now asking me to pay $39.95 for the free state. I have used them in 2007 and stoped using them for problems that I went thru to get information from Turbo Tax. It seems they will never change I consider the $100.00 dollars that I have paid them it is a lost case. I have been on the phone today for about an hour and half no one bother answering. I curse the day that I purchase this product and will never purchase anything from them again. I will continue to call to request my money back. After reading all the comments on this year tax, I am scared to file my taxes with you Turbo Tax. You need to go to hell for stealing from your customers. I AM VERY UNSATISFY WITH THE SERVICE YOU OFFER!!!!

    YPLAMOTHE 2/6/10 10:01AM

  • Paid them $100 to file last year's state and federal tax returns. Thought everything was OK. Today I receive a letter from both IRS and California claiming they never got 2008 tax returns! I couldn't find a telephone number until I googled this. I am waiting online for them to explain.

    weidman2000@aol.com 2/5/10 6:05PM

  • I can't even believe this! I have used Turbo Tax for the last several years with no problem,but I won't ever again. I had originally thought that the home and business version might be appropriate for me (and it says to try it for free), so I began it. After about 10 minutes I found that this was not appropriate for my use at all so I tried to downgrade to the deluxe edition that I have always used. I cleared out the info but every time I tried to begin it would take me right back to the home and business. I called customer support and after about 15-20 minutes, spoke to someone in India with an incredibly thick accent. I kept asking for a supervisor and finally got someone who I could understand. After explaining the problem she told me that if I went to a tax preparer they wouldn't do my taxes for free and I couldn't expect to use the Turbo Tax product for free either!!! Outrageous! I explained that I wasn't trying to use it for free but trying to downgrade it to a more appropriate version and she kept saying that I would have to either pay for the more expensive version (by $50!) or input all of my information from last year to get the appropriate numbers. DON'T USE TURBO TAX!!! There are no corporate numbers listed anywhere.

    abrad 2/5/10 12:09PM

  • I guess I am echoing the same problem. This year's softeare has a lot of problems. It double added some of my income. I had to correct it manually. It is changing my answers. when ig go back to the ansers I see a different respond. Now, I am unable to change it period, as if it is locked. Quite diapointed. Phone help is no help since I never get anyone. Maybe it is time to return it and get my money back. Now I don't trust naything .

    sr 2/5/10 10:14AM

  • THIS ISNT FAIR TURBO TAX RIPPED ME OFF. THEY CHARGED ME AFTER THEY ADVERTISED ((((((((((((((FFFFFRRRREEEEEEEEEE)))))))))) I FILED ALMOST 3WKS AGO AND STILL HAVE RECIEVED MY CHECK, NOT ONLY THAT I BEEN ON HOLD FOR AN HOUR NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Anonymous 2/4/10 9:41PM

  • I've used turbo tax for years and always loved it. For some reason this year I can't start my return. It keeps telling me it is doing a system compatibility check. I downloaded firefox like it recommended but after downloading I am getting the same message. I called customer service but was on hold for so long my phone died. Curse you turbo tax!

    Anonymous 2/4/10 9:28PM

  • The slip that 14.95 charge in on you. I did not click yes for that and before I could finish my taxes I had to pay it. Gave me a website to go to and get my money back. Well as usual that was a joke so beware!!!!!!!!!. Also called the 800 number and that was a joke too. Who has time to sit around on hold for 2 hours to get 14.95 back. Will not use them again.

    mad 2/4/10 6:50PM

  • They are false advertising! They seem to be charging regardless of the circumstances. Their Tech support was useless and just advises that you should create a new user name and password. Didn't help me after multiple attempts. BBB may be the best option.

    Anonymous 2/4/10 4:49PM

  • Unable to get any assistance with problem importing from my financial institution. I have used for 6 years so do know how to enter per insturctions. A popup box appears but no message and not import. Long waits to get to service rep who did not help. Tried the online service took an hour and he never seemed to get around to the issue. Told me to enter all my bokerage information manually. NUTS!! Cannot find anyone at Turbo Tax to assist or to give me refund.

    jsgray 2/4/10 3:13PM

  • I used Turbo Tax for years. This is the first year I have had problems. My return was rejected for the SS# and last name not matching. Told to call IRS and SS the info is correct on there records. It is something to do with Turbo Tax. Of course I was never able to get a real person on the phone. I am not holding for hours.Now I have to mail my return. I will never use Turbo Tax again!!! Good thing I used the free service or I would be out money!

    Rejected 2/4/10 10:35AM

  • I have to say I used this last year but not this year cause they said my federal was free LIE! They charged me. They did the same thing to my grandaughter this year I feel we all should contact the BBB to let them know and put a stop to ripping everyone off that uses this website!! Let's do it now!!!False advertising!! Maybe we should get a attorney and file a suit for all those who have been ripped off!

    Anonymous 2/4/10 8:30AM

  • REMAIN ON THE LINE. YOUR CALL WILL B ANSWERED BY THE NEXT AVAILABLE REPRESENTATIVE.....THE RIDICULOUS MUSIC WHILE YOU WAIT!!!!! OMG!.......THANK YOU FOR HOLDING. PLEASE REMAIN ON THE LINE. YOUR CALL WILL BE ANSWERED SHORTLY......AGAIN, WE THANK YOU FOR YOUR PATIENCE. OUR GOAL IS TO HELP YOU COMPLETE YOUR TAXES. WHILE YOU ARE WAITING, FEEL FREE TO VISIT OUR WEBSITE AT WWW.TURBOTAX.COM/SUPPORT FOR ANSWERS TO FREQUENTLY ASKED QUESTIONS AND OTHER SUPPORT OPTIONS. PLEASE CONTINUE TO HOLD AND OUR NEXT AVAILABLE REPRESENTATIVE WILL BE ON THE LINE TO HELP YOU AS SOON AS POSSIBLE.

    SERIOUSLY? YOU HAVE GOT TO BE KIDDING ME!!! I HAVE BEEN LISTENING TO THIS MESS FOR OVER 2 HOURS!!! ARE YOU GUYS GOING 2 PAY MY PHONE BILL!!!! BETTER YET, CAN I CLAIM THIS PHONE CALL ON MY TAXES!!! AFTER TAKING ME ALL DAY 2 FIND A WAY TO CONTACT THEM....THIS IS THE MESS I GET. I WILL NOT BE USING TURBO TAX AGAIN! HEY TURBO TAX, YOUR CUSTOMER SERVICE SUCKS!!!!!

    UNSATISFIED CUSTOMER 2/3/10 8:26PM

  • I went online to intuit turbo tax from my states website. I filed my taxes on 01/23/2010. I will receive my federal on 02/05/2010 but the state doesn't have any info on my return. This is the first year I have used them and believe me it will be the last. I will go back to H&R Block next year. I have been on the phone for 30 mins now and maybe I will get to talk to someone soon or maybe not. I guess I will have to paper file my state now. What a waste.

    Battlefoe 2/3/10 12:31PM

  • DO NOT USE THIS SERVICE!!!!!!!!!!!!!!!!!!!! MY TAXES WERE REJECTED ALSO AND I PAID $82.00 FOR THIS TO WHAT BE LEFT ON HOLD NOW FOR OVER AND HOUR . i AM GOING TO THE BETTER BUSINESS B. SOMETHING NEEDS TO BE DONE ABOUT THIS. THE WAY I LOOK AT IT IS THEY STOLE MY MONEY. DO NOT USE THIS SERVICE.

    Anonymous 2/3/10 9:52AM

  • I've been on hold for one hour. Now this is not cool, your gaol is to help the client.

    Anonymous 2/2/10 9:24PM

  • I've written them three letters, made several phone calls, and even tried to fill out their stupid survey (which doesn't even work!) on the quality of their customer service - which is in effect non-existent - and have not received a single satisfactory response.

    My problems all started with a simple question to their online customer service, sadly the information I received and acted on was wrong, it cost me money, and they refuse to own up to it in any way shape or form.

    When/if you do ever get through to someone (phone or internet) it is some school boy in India with horrendous English skills who says - and this is the phrase repeatedly used by them - "my system does not allow me to" or "I am not authorized" to do this or that. It is a mockery of customer service.

    I cannot warn you all strongly enough to stay away from this product since there is very clearly no one capable or authorized to stand behind it in any way. Seriously, steer clear.

    Hawaii 2/2/10 11:19AM

  • I've written them three letters, made several phone calls, and even tried to fill out their stupid survey on the quality of their customer service - which is in effect non-existent - and have not received a single satisfactory response.

    My problems all started with a simple question to their online customer service, sadly the information I received and acted on was wrong, it cost me money, and they refuse to own up to it in any way shape or form.

    When/if you do ever get through to someone (phone or internet) it is some school boy in India with horrendous English skills who says - and this is the phrase repeatedly used by them - "my system does not allow me to" or "I am not authorized" to do this or that. It is a mockery of customer service.

    I cannot warn you all strongly enough to stay away from this product since there is very clearly no one capable or authorized to stand behind it in any way. Seriously, steer clear.

    ML 2/2/10 11:15AM

  • In trying to prepare my Tax Return using 2009 Turbo Tax Deluxe you are asked by the program before entering data to fill a Consent Form to consent to the "Use of The TAX Return Information" by Turbo Tax. It is also clearly stated in the Form that "You are not required to complete the Consent Form"
    However, when you don't sign the Consent Form the program doesn't allow you to proceed with Tax Preparation.
    My attempts to contact Turbo Tax (Intuit) were fruitless as Turbo Tax doesn't provide a Customer Service phone # other than the one to request program upgrade CD.
    Turbo Tax support website, www.turbotax/support.com is computerized and only respond with a programmed answer if and only if you can provide it with an error #.
    This is a blackmail by Turbo Tax to illegally extract users' consent to use their Tax Return Information as Turbo Tax doesn't allow you to proceed and prepare your Tax Return unless you signed the Consent Form.

    Zimi 2/1/10 11:57PM

  • I've been on hold for now 32min.going on what seems like forever! This is truly crazy, busy or not!

    Not cool! 2/1/10 7:02PM

  • Sure wish I would have read this before I offered to help someone with a relatively "simple" return; however, it rejected the Federal and State. Now I'm at their mercy also or forfeit the $50+ charges! I certainly would never recommend this torture to anyone! Hopefully everyone will take the time to report them to BBB!

    A Fool 1/31/10 4:54PM

  • Wow you waited that long, it's 2:53. PST, I'm on hold now, lets see how long it takes me. I paid for a prof Turbo Tax to assist me, they did and they guided me on a question regarding Form 8914 Disaster Midwestern. Apparently, my 2008 transfered the info to this form. (The form does not exist in the Tools)The Tax Prof did not see it, I did not see it on my list to Delete Forms, but it keeps coming up as an Error on the "Wrap-Up", That's when i see the form.
    I can't move forward when i click the "Continue with Error" button, it takes me to the the Tax Prof so i can purchase their advise again for $39.95. Last Year, this program allowed you to e-file one of your taxes that had no errors & to print the other and mail it manually....That was a great option. Don't know why they chose to sell the Tax Prof instead.... We'll I'll get back you ya'll and let you know the end results on this issue.

    shaysho 1/31/10 4:02PM

  • Because of your pathetic service, I've used all my phone minutes waiting for some Customer Service. Can I send you a bill for the phone oosts now? It's been one and one half hour. Never again.

    welchdbw 1/31/10 3:18PM

  • i have been on hold now for two and ahalf hours!!!!! this is a joke i will contact the better bussness department

    Anonymous 1/30/10 8:32PM

  • I purchased the Deluxe Federal & STATE version for a "bargain" $50. There was nothing on the package that warned me the state return would cost $49 to file! I could have completed the Federal online for free! I have been waiting 20 minutes for customer service. After reading some of the other comments, I think it is going to be a long night. . .yawn.

    rb 1/30/10 8:32PM

  • i bought turbotax 2009... bad idea apparently been on the line for over a half hour and probably another hour of "patiently" waiting for what im sure is going to be a rediculous arrgument and please wait im going to transfer you bull... i paid $54 for the program now they want to charge me $49.90 to file... not happening i paid $14.95 last year!

    Anonymous 1/30/10 5:50PM

  • This is the first time I have had an issue with this site and it will be the last. I get all the way to the end and the verification code does not work!!!! After I have paid them. Are you kidding me. Now I have been on hold for the last hour. No wonder they don't put a customer service number on the site.

    Why ask you don't care!!! 1/30/10 3:47PM

  • I made the same mistake again this year, I'll pay H&R Block it's cheaper in the long run when you consider the time it takes to download updates. In my case with dial-up 21 hours COME ON!!!
    NEVER AGAIN

    Anonymous 1/30/10 1:57PM

  • this is ridiculous turbo tax just lost a valuable customer. whatever you do dont pay for there software. if you cant get it free go to irs free file. i have been on hold for 25 minutes. purchase their software @ walmart now its saying software was created before forms was generated and u cant update takes 7 hours to update forms.. will not buy their product again

    MMA6199032 1/30/10 9:42AM

  • I did not recieve my "maximum tax guarentee" like they advertise and at this moment i am still on the phone trying to get my money refunded for a product that didn't work for me. Been on the phone for 20 min and still no live person. Furious and will never use trubo tax again. I would rather be guarenteed good customer service and my highest tax return possible even if that means spending a little more money for a tax accountant.

    Anonymous 1/29/10 3:47PM

  • I have been on hold for over an hour and a half and the only thing that really bothers me is this pre-recoded voice that keeps coming on the line and saying,
    ‘Thank you for holding, someone will be with you MOMENTARILY and get ready for one of your best customer service experiences you’ve had.’
    ……two hours now but don’t worry, MOMENTARILY.

    ilovepayingtaxes 1/29/10 3:45PM

  • Was unable to file due the verfication code being rejected this happened after they charged my credit card and was unable to locate a phone # because they do not list one on the site and now I know why. I have been on hold for over 30 minutes waiting for customer service. I am at the point were I am going to cancel payment and go somewhere else

    gurnee6726 1/29/10 12:48PM

  • Called and waited for 45 minutes before i talked to someone. He talked to me for about 15 min then told me he had to put me on hold of a moment. While waiting on hold they kicked me off the call and i was forced to call back and wait again. I WILL NEVER USE TURBO TAX AGAIN! Terrible customer service.

    Anonymous 1/27/10 6:43PM

  • I wanted to cancel my order but find no right phone number of customer service representative to talk to you. There are many numbers which I have tried. Each number puts me on hold without any response, and I have to disconnect the line after waiting for more than half an hour.

    Customer Service 1/27/10 11:59AM

  • same here on hold forever trying to get the $65 refunded, as neither of our 2 personal computers will support the 2009 software, and not allowed to run such financial software on my work computer. Wish someone would pick up this line -- starting to get very frustrated, as there are 10,000,000 other things I need to be doing right now -- have been a turbo tax user for years with no trouble until now

    Anonymous 1/24/10 12:06PM

  • I BOUGHT TT 2009 AND TRIED TO DOWN LOAD THE PROGRAM. IT TOLD ME I HAD NO SUPPORT. I USEING WINDOWS XP AND HAVE ENOUGH RAM AND HARD DRIVE TO SUPPORT. WHAT DO THEY WANT PROPLE TO DO SPEND $500.00 OR MORE TO BUY A NEW COMPUTER. IT WOULD BE CHEAPER TO GO A TAX CONSULTNT. I AM NOW ON HOLD 20 IN..
    TURBO TAX YOU PEOPLE SUCK.

    MYSUNDANCER 1/24/10 11:28AM

  • THE WORST SUPPORT I HAVE EVER SEEN !!!!!!!!

    Anonymous 1/22/10 6:50PM

  • I did all the steps on filing my taxes and then at the end could not get the verification code to go through.I found this site and got the number, but turbo tax said they would deliver help in one to two business days.They have not helped me yet i filed my taxes a week ago and they still havent helped me.I even did all the steps the gave and still no results!

    tawabaashar 1/22/10 1:07PM

  • The fact that I can't e-mail customer service about a problem with my account really sucks.
    Dick Davis

    Anonymous 1/3/10 7:19PM

  • I used TT for many years, but this year not again. They automatically shipped me my software, charged it to a credit card that is no longer in use AND they charge me more than if I go to Walmart and take it off the shelf. So much for customer loyalty.
    I got an email before it was shipping to tell me it will be here in a month. I went to their website to stop the shipment, but the site said I was too late. Now I have to go through the trouble of sending it all back AND I am sure they will not refund me the entire amount. What a rip off.

    tuba10 12/10/09 9:24PM

  • i agree with others that the customer service is a joke. i requested a call 5 to 6 times and never got one, only to recieved a follow up email asking how the call and how good the service was..i can telll you how it was ..terrrrrrible!
    it took me forever to find a number (thank you ContactHelp.com) and the process of not recieving my 2007 tax which they never submitted has left me angry and without 300 dollars owed to me by the gov.
    i hope that now that i have the number they will help me claim my money

    cmoreno 8/25/09 9:54AM

  • I have had such a horrible experience with print and save...and no help from turbo. I WILL NEVER USE THAM AGAIN.

    hopsing0 6/17/09 7:03AM

  • I have used Turbo Tax for the past 4 years. I had significant problems with 07 taxes when entering all the charitable giving info and then having everything I'd done online vanish. Turbo Tax also allowed me to skip entering any federal taxes paid and so at the end it said I owed thousands of dollars!

    But the worst experience happened with 2008 taxes. I did them on Turbo Tax in late February 09 and on February 27 my Visa account paid Turbo Tax $64.90 for federal & state returns. I owed a small amount on federal taxes and was due a large refund from state. I never got the state refund and today (May 28) I contacted the state to find out why. I was told they never received my filing! I then researched whether the small amount owed the feds had ever been charged on my Visa--it had not. After some diligence I found a phone number for Turbo Tax customer service and after a few frustrating minutes, I got through to a very helpful person. He took me through my 08 record and today, 3 months later, the tax filings were sent to federal & state. Of course I thought all that was completed in February. I do not understand at all how Turbo Tax can go ahead and charge a customer when the returns have not even been electronically filed! I should have received an immediate on line notice that I had one or two more steps to complete and then and only then should I have been billed.

    I may relent and use Turbo Tax again, but I'm not a glutton for punishment and I do know how to do my taxes with pen & paper.

    Again, it's Turbo Tax I am very disappointed in, but the person with whom I spoke on the phone today was indeed helpful.

    Jean 5/28/09 1:49PM

  • Return for '08 was my 3rd year and quite frankly this year will be my last. An error in xfering data from Fed return to State and then I found it next to impossible to even ask Turbo about this.

    theo 2 5/23/09 4:58PM

  • I've used TurboTax since 1997 but this is the last year that I'll be using it. First off, why the use of SSBT? At first I checked the radio buttons next to both SSBT for $29.95 and my state tax, NYS, for $19.95. Then I realized that the $29.95 was not for a "loan" from my federal tax as other tax places charge so you can get your money in a few days, but to pay for my $19.95 state tax. I removed the mark next to SSBT but was unable to move on to the next page. Finally I was able to go on to the next page. I then received an email that both my returns had been received.

    Then, on 05/01/09 I received an email from Santa Barbara Bank and Trust regarding my "Account Status" and was told: When we receive your refund, we will make all authorized deductions and disburse the balance of your refund to you using the disbursement method selected by you.
    I was under the distinct impression that I had canceled SSBT, in fact I know I did. Why would I want that bank to deduct $29.95 for a $19.95 State file? I only earned something like $650.00 for the entire year in addition to my SSDI. This $29.95 is only a scam that has been set up between TurboTax and SSBT! I did not see anything when I started my return...I used the Free Edition.

    My second complaint has to do with the person I spoke to when I did call the TurboTax *phone number*. From what I could gather, the person I spoke to was out of the US, maybe in India, as I could understand only a few words and his other words I just guessed at. I'm a medical transcriptionist and type a lot of reports daily from doctors who have English as a second language, so I've developed a pretty good ear for ESLs. I asked him if I could speak to a supervisor and I think he said "there isn't any". I asked to speak to someone who spoke clearer English and he said was told "there isn't any".. .I then said goodbye and hung up. An outfit like TurboTax should not outsource! I guess their bottom line is more important than happy customers.

    sadtosaygoodbyetoturbotax 5/8/09 6:14PM

  • This company sucks at problem resolution and customer service.

    Anonymous 4/27/09 5:29PM

  • This website/product is horrible!! They processed my state refund and now I cannot even locate my "rejected" federal refund. There is NO info listed to contact a live human, they have an "ask Tina" that is a bigger joke than their "customer service" I have been thrown back into the call que for the 3rd time.

    Anonymous 4/9/09 1:04PM

  • Pretty bad. The website promises free software to ammend last year's return if you are a returning customer. To get it, all you have to do is call customer support. I think my customer service agent is on drugs; in any case, he seems confused and certainly unaware of my predicament and any solutions to it. Oh well. Guess I'll just fill out the paper form.

    brent 3/22/09 2:35PM

  • customer support on the phone and the whole with them is the terrible. ...they just can't handle large amount of customers.....rotten system all together

    clin53 2/2/09 5:45PM

  • COMPUTER INPUT WAS BAD. WOULD NOT ALLOW ACCESS TO RETURN.
    CUSTOMER SERVICE WAS WORSE...FIRST ATTEMPT LEFT ME ON HOLD FOR OVER 30 MINUTES. WHEN THE SEVICE PERSON ASKED FOR MT NAME, I TOLD HER AND WAS IMMEDIATELY DISCONNECTED. I AM IN THE MIDDLE OF MY SECOND HOLD NOW. NO LUCK SOFAR.

    ARTMCDONALD1137 2/2/09 10:27AM

  • Submit your comment >>
  • I was ready for an unpleasant experience after reading other comments..But this did not happen, in fact I was on hold for approx 15min(patience is a virtue)and then connected to a rep named Shondee, who was polite and very helpful.

    She walked me through everything, for some reason my dependent son kept showing up as a non-dependent. Shondee remained calm and very professional through the entire call.

    Please be patient if you have to make the call, when I was being helped I was on the phone for approx 15-20 min with the rep.

    Put yourself in the other person's shoes.

    Florida gal

    Anonymous 1/28/10 5:52PM

  • Other than the long hold time (patience is a virtue they say) and the need to be transferred once we got excellent support solving a problem we had in correcting a form. The agent was easy to understand, took us through the process in fixing the issue. :)

    camillasr 1/27/10 1:08PM

  • I have use TT for about 5 years and they are great, no problems at all.Best software highly recommended

    TT customer 1/22/10 3:09PM

  • My contact with Turbo Tax (Doug) was just as it was last year. UNBELIEVABLE I can not begin to tell you what a delight it was to have someone so helpful and not mind the time with me in helping me find a file that was lost on my PC. Such gentleman I have worked with and though they must have been tired they worked on tirelessly.
    THANK YOU TURBO TAX FOR BEING THERE FOR ME.
    JWM

    JUNO 1/11/10 1:25PM

  • Thanks for the clue to press ## 2 times to get a person. It worked. But I had to press 3 times! Problem: The desktop version was double counting a dividend income and I couldn't get it to correct the tax form. The gentleman was located in NW Iowa, an American, so they hire locally. He was very helpful and we corrected the form! Yes it was operator error- I had entered a figure in two places when it should have been in only one place. Thanks Turbo Tax!

    Anne 12/24/09 12:27PM

  • Thanks, the # twice worked perfectly, customer service was in english, polite and hopefully I will get my state CD in the mail.

    TommiW 11/17/09 4:55PM



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