US Postal Service Positive Customer Service Ratings - page 2

I live in Madill, OK. Our postmaster, Patti Sparlin, is very helpful. She has a great staff also. Jason and Patti both are very upbeat. The mail carrier who works my route is also helpful. We appreciate the hard work they all do. If this helps, our zip code is 73446.

I tried this method and it actually worked. Had to way until after 'we are experiencing high cal volume...' To start pressing 0 but as per the instructions it worked and the operator was pleasant and helpful.

The new US Postal Service office in Hagerstown, MD, has shown marked improvement in terms of friendliness and efficiency. I want to write though specifically about a note received from the Senior Plant Manager, Processing and Distribution in Baltimore, MD, enclosing a signed form that had accidentally slipped off my outgoing mail (probably improperly sealed by me). The recipient of my mail had called to say I had sent an envelope with nothing in it! The signed form I thought I enclosed was important enough to be missed. How wonderful to know that amidst the millions of mail processed by the USPS, they cared enough to pick up the form and send it back to me. Thank you, USPS customer service.

We receive first class mail that doesn't belong to us, We mark it so and return it to the box and the route guy simply sticks it in the mail he delivers that day and never takes it with him. I return some to the local post office and they say "We have a new man." and take it and do something with it. If you have a new man teach him how to do his job. wayne

i ALWAYS have a problem with USPS but, they always find way to solve it.. I just hope they'll have a faster service

Please note I had the pleasure of being waited on by a very pleasant US Postal Service worker, Lisa Wiles, located at the US Department of Labor--satelite Post Office. She was just a joy to encounter. She was gracious, helpful, pleasant, patient and a joy to be served by. She is a keeper. When I get good customer service, I am grateful and think those that provide it are so few, that they deserve special recognition. Ms. Wiles is at the top of the list.

Olympia Fields, Illinois Post Office
I want to express my appreciation to the consistent exceptional customer service provided by the staff, Janet, Kim and Geralyn. I have a choice of POs to handle my postal needs however, I 'll drive out of my way to allow this PO to handle my postal transactions. They are knowledgeable, explain options that meet my postal needs and recently they handled a complicated and difficult issue and they were patient and timely resolved the issue. Please share their Best Practices of Providing Quality Customer service.

Opal Nealy

can some tell me why the mail carrier in
my rural city just deliver mail only on the right side of the street, I had some very important mail was return that I could have had a serious case.

I wanted to say that my post office, and it's staff are GREAT!!!!!!! When I need something, out of the way, they do it, no rudeness or slowly doing it, they do it. In the office, itself, they are always freindly and very nice to me, and to other customers(I've watched them). Overall I am VERY pleased with my post office and it's staff!!!

It has come to my attention that the US Postal Service are contemplating to stop Postal Service on Saturdays. Is there anything you can do to avoid this? The US Postal Service has not spent any time realizing what this could do for people receiving mail, as well as how this would affect our Postal Workers who so diligently and efficiently deliver our mail Monday-Saturday. It would be a big mistake for all concerned. The other situation you may want to be aware of is the scheduling that supervisors are doing that is having a very negative affect our Postal Carriers. Postal Carriers are working 9-12 hours a day for the past 1-2 years. They are working well into the evening when it is dark, with mail that can consist of checks and other valuable items, which could be very dangerous for our Carriers. Most recently their starting hours have become jumbled up from week to week. One week their day starts at 7am, next week it is changed to 7:30am, the next week it is 8am, and they will change back to another start time. The Carriers with many years of tenure, as well as the employees with less tenure are burning out, frustrated, and cannot get any cooperation with supervisors or managers to talk this out, or find out what is happening. The Postal Service needs more Carriers, but apparently the Postal Services aren't permitted to hire. There is talk about the Postal Service being privatized and this would surely be a huge mistake for all concerned.

Is there possibly anything you can do to clean this up and/or address this situation? Our Carriers across the board serve and have served residents for many, many years and have done an awesome job and deserve so much acknowledgment, and cooperation in what they do.

I recently mailed an express mail packet that contained important personal documents, including my passport. When I wrote the address on the envelope, I left out a digit in the street address. I didn't realize my mistake until 2 weeks later. I followed up with the USPS' customer service number and opened a claim. I followed up and was patched through to the post office supervisors at zip codes 89134 and 90048. My packet was found and my error corrected. I was treated courteously, respectfully, and professionally throughout the entire process. I didn't catch the names of the employees I spoke to but they should be commended.

So I looked at what everyone else was saying and I "braced" myself for the call I was going to make.
My problem was I am in Canada and I believe USPS lost my package, I was tracking it and the info stopped coming in a week ago.
I used the method that lilygirl218 suggested with getting through to a human being (press 6 then 4 then say COMPLAINT) and it worked great! Got through to someone right away! I heard two beeps and immediately was talking to someone. The man on the line to my surprise was quite pleasant to talk to, he didn't seem sarcastic or rude though he did seem a little tired. He gave me a clear explanation and everything was sorted out quickly and efficiently.
Keep in mind I was expecting the call to be bad when it really was quite the easy going call. Overall the call was simple quick and efficient for the problem that I had.

I would like to share my experience with a window Clerk named April who helps me at the Tompkins Square Post Office in New York City. She was very kind while I was mailing a box and very patient with me. She thought me the best, most effective way to send out! I have a small business and she gave me lots of tips to make my experience easy and fast at the post office... USPS is lucky to have her!!!!! best Scooter LaForge

I am a senior citizen displaced by the Joplin, MO tornado. I now reside at 8172 B Lincold ave, Evansville, IN and my USPO carrier is LISA PARKS. SHe goes beyond the call of duty EVERY day. Her professionalism, attentiveness to job and dependability WITH that extra touch should be noted and rewarded by her superiors. THESE are the people who make our postal service the best in the world. Thank you, Mrs. Russell

Very nice people and fast wait time

T. Wright at Sumbeam Rd. Jacksonville Fl Post Office is a great assest to your organization.

She is the best person i have met in my contact with the Post Office.

I am always treated well by the night shift employees at the South Station Post Office, in Boston, MA.

I go to them often for business mailings and they are always helpful and in a good mood. I always leave smiling.

Also, I recently took my wedding invitations in to that branch for mailing, and they were wonderful.

I was at the Daytona Beach Post Office on Beach Street today and had the most wonderful service from an employee named Vicky. I was confused about sending a parcel to Canada with the many options available. Unfortunately I changed my mind several time but Vicky was so patient and helpful she made all the adjustments and corrections needed. I just want to complement the USPS for just kind and undersanding employees and hope Vicky gets a commendation for her outstanding service to an elderly, slightly confused lady.

Again - thanks to Vicky.

Note: Did you know if you send in a complaint to the POST OFFCE 1800 COMPAINT dept. # about your local post office they forward your complaint to the same local condescending, rule repeating post office manager, you complained about and then this same local condescending post , rule repeating post office manager calls you at 7:00 in the morning to review this complaint. First I want to make this clear that I love having a post office in my small town. So I get angry when They don't perform as they should or when they don't make efforts in. convinces I complained to the post office 1800 number in writing about the 3:30 closing hours and the prim and proper rule monitors flexibility when I request by phone to hold on 1 minute or a least open the door for a clip and ship prepaid package to large to be placed in the drop box. I don’t want to loose our post offices. I have a small business and my business counts on it . Rules are there for a reason but common curtsey and community loyalty should be a consideration at all times I know that it does with my business.

I have never appreciated the postal worker to any great extent, but today I was so thankful to know how much USPS actually does care about the customer.

A package was marked as delivered via 1st class confirmation. My regular delivery person accidently delivered the package to the wrong house. I sent a request for contact to the USPS web site and was surprised when Cindy from the 53220 Post Office called me to ask me how they could help. I described that since I never had any issues before with packages that I thought this one that was missing had been stolen from my mailbox. Cindy spoke to my regular delivery person, who recalled the package and realized he had left it elsewhere. This morning, he personally went to retrieve the package and then delivered it to my door.
Thank you for caring, and big thank you's to Cindy at the 53220 Post Office and to my regular carrier who got the package to me. Hooray for the USPS. I am a very happy customer!!

Keith Anderson
3655 S. 84th St.
Milwaukee WI 53228

Pressed "0" four times, despite it saying "Customer Serive is not an option...". From there it went to an actual living, breathing person who was actually helpful (unexpected from USPS).

I ordered some free stuff off the usps website like some shipping labels and some enevelopes the next day like 2 weeks ago. I got the envelopes within a week but two orders are still not here....WHY!!!?? where are they? half way across the country??

Today I mailed an especially large package to an APO address at the Stokesdale, GA post
office. The service that I received from Ms. Stefanie Dover was extraordinary--friendly, helpful and pleasant. She explained the mailing options, costs and forms in a simple, easy to understand manner.

I could not have received any better service. Thank you Stefanie for making what appeared to be a difficult task, a painless experience.

Gary Willis

I had a great experience at the USPS Sacramento, CA Fort Sutter location. It was the first time I had ever had to return a product postage paid and insured. The company directions were complicated and Parris was so clear and helpful.

Amazing how so many people have problems with the USPS. I've only had problems with untracked international shipments, about 1/100 gets lost. I guess I'm lucky, but I've shipped well over 1000 packages with USPS in the last year, not a single one missing. 2-3 were delayed a week or two, but other than that no issues with delivery. Tracking could be improved but its much better than a few years ago.