Valve Steam Customer Service Complaints - page 3

Refuse to refund an early access game (ARK: Survival Evolved) that has been unplayable for over a year. I have barely played this game apart from dipping in now and then to check on its progress. I realise it was my mistake to buy an unfinished game but i think they're equally at fault for allowing an unfinished game to be sold for £22. Received a short, unhelpful, automated reply. Even valve recognises steams support service is awful but as far as i can tell they haven't improved it at all since i've been using it (>4 years)

I am pissed off that, I have tried to CALL, I don't want to text, chat live, or computer anything. I want to call and talk to someone live... in person, don't wonat a computer machine, I want someone from the United States of America, that speaks ENGLISH to talk too...



you take my cash, my hard work, and I expect to be treated with respect... so I want a phone number I can call, and talk to someone live... thank you...



with that information....

Account got hijacked by some commie ruskie....
trying to get any help thru their idiotic website is an effort in futility, it just sends you in circles...
one part says e-mail already exists, other part can't find it...

can't reinstall games either.

In short worst customer support ever. WILL NEVER RECOMMEND.

ALSO WILL BLAST THEM ON FACEBOOK. THEY NEED TO BE RUN OUT OF BUSINESS.

Generally speaking, I love Steam and Valve. I have had no complaints until today. I had items in my queue to purchase and it seems their payment gateway has gone down. So I tried to make the purchase a few times and still no results. Now, I have a message popping up telling me I have tried too often and need to wait a few hours. Honestly, I will probably have changed my mind by then. I own 52 games and have only beaten 20 or so. I didn't need to buy any new ones in the first case and this, probably, ensured I won't.

I mean, just go look for a customer support number... you may find the one in area code 425. Try it... it is a joke. Tells if you have any kind of problem with Steam to press 8 and then tells you to go online for a resolution. Well, right now, you can't even get to that area of the website.

I will probably keep buying games because they seem to own the market on buying games online, but as far as customer support it is literally non-existent. What's sadder is they are aware of this issue and have been for a long time. They just care so little about it they do not even outsource it to India. That is really sad.

!!!!!!!STEAM SUCKS!


my account has a vac ban ive been triing to get this fixed i have never cheated my computer had alot of problems i was a victom here i want my account re checked for the vac ban i also have 2 other accounts that have ark on them and i got vac ban on them as well for ark only something is going on and this was not my falt i want this fixed....i want a human to check this out not a automated responce from a compurter....thell me why and what the exzact reason i was baned from ark like i said i do not cheat and this vac ban is a false postive... i will contune sending emails untilll this is fixed... i want the corporate # or email or ceo of steam this was not my falt as u can tell if it was i would not be tring so hard to get this fixed I know that u can fix this and remove the ark vac ban if not give me the contact info as listed above and maybe they can help me better then whoever just sent this aotumated reply ..................... i want the corporate # or email or ceo of steam..... i will keep sending emails to fix this you have given me no info on the vac ban only ur policy on vac bans that is not good enough i have 52 games with steam i want to talk to a human whats ur # !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

How do you guys keep customers is beyond me.....I wont be doing business with you guys ever again.. I work in customer service and 90% of the time, if a customer is upset. You can make it better, if you have a strong communications skills. You guys don't even have a phone number. Good site and good prices on games, but big lack in customer support. You can make more money, if you charge a $2 more for the games and get a good customer service going. Now a day phone is cheap and I don't even care, if you hire someone that can't speak fluent English. Just at least act like you guys care.......WOW HORRIBLE AND LOOK AT YOUR CUSTOMER RATINGS....I can't even change my email on my account I tried every way this is Crap

steam support by e-mail only is a complete useless joke.

My son used my credit card for his game (steampowered.com). I had to cancel my credit card because there 3 times charges one day. I was trying to call the company, but no one ansered me. I wrote an email, but no one wrote back to me. Let me know if anyone have good ideas to stop this happening again to all of us.

I called Customer Support a month ago and got a call back within the hour, and a prompt refund of charges made erroneously by my son on Steam. However, the one month restriction period on his account is up today, and he cannot log in. It is locked, and there is no way to log a specific complaint in the Steam Support area, and the EXACT same customer support number I called one month ago is simply an audio recording, and it just repeats continually, even when I enter the extension digits.

This ridiculous to have a Steam account with my son and have no way to contact someone. I am a parent I have no need to setup an account.My son has charged my creditcard 3x at 19.99 on March 31st

One of the invoice his account name is JustUniversal

trashy typical steam, trash company with a badly coded client and horrible wait periods, this company needs to just disappear waste of time talking a company that dosnt even provide live support

they will not answer its just an automated messaging system and they will NOT change it!!!!!!!

My account stolen - Opened a support ticket - 3 days later they ask me for a CD key after i provided proof on my ONLINE PURCHASE the idiots didnt even read the support ticket -- why would i need a CD KEY for an online purchase?!?!?!

Opening Paypal disputes for all my purchases.

Don't bother. Calling for customer support tells you to "press 8". Then a recording tells you that they don't have phone support for any of their products/services. It just tells you to go to their website. What a load of trash this is. Utterly ridiculous.

I recently ran into a Steam issue when they sent a verification code to an email account that I am not able to retrieve. In other words bye bye to my games. When I created a new steam account and tried to load the games on my PC the system said that the games belong to someone else. No kidding... that's me... As usual Steam is horrible in customer service and does not responds to the tickets I opened.

It is impossible to get support from them and is flat out wrong that not only you don't truly own the game due to their dame DRM guidelines which forces you to have Steam installed.

GODD BYE STEAM RIP!!!!!!!!!!!!

do not buy dirty rally from codemasters and steam , it crashes steam and run likes some sort of malware for days on end and on startup , been nearly 2 months and not even had a reply from steam

I had a problem with VAC in one of their games incorrectly identifying me as a cheater (I have never cheated in the game and had over 2500 hrs in it). So I opened a ticket to ask if they could review the ban to ensure if it was legitimate (I was sure it wasn't). That ticket stayed open for over a month with no replies. Still pending to this day..

Unfortunately, none of these complaints about Steam are anything new. I had the misfortune of getting Civ V (Mac) when it was first released years ago - 11 hours (!!!) to install, constant crashes & freezes, horribly slow game play once you reached the half-way point, numerous attempts to contact them & resolve issues with absolutely no success. I finally contacted MasterCard and filed a complaint with them about my purchase not working and they gave me a refund via a chargeback against Steam. I haven't played Civ V since and will not buy any game that requires Steam. I wish your "Ratings" would include "0" as "1" is being too kind.

my steam account got hacked i cant get ahold of anyone at steam or valve,i changed my pw can log into steam,but im still blocked from playing any games,the support seems to not work at all since i cant get a verification email out them,i tried to make a support account on 2 different email accounts and still nothing,im not sure if they have a support team,it seems like they might not,maybe they think problems fix themselves and dont need live support people,im going to go play BATTLEFIELD 4 ON ORIGIN,,thanks steam and valve,have a nice day.

Steam is an extremely incompetent company. Money is all that is important to this company. People, their customers, Steam does not care about whatsoever. That's is why they are not easy accessible to the people. They have them in a stranglehold whenever there is an issue, because we have absolutely no where to go. Very odd for a successful company in 2015, going into 2016... but not for a monopoly business.

I've really tried to like Steam, but I find your Customer Service extremely hard to get answers and personalized help. Now I find nothing works.....because of my Steam account and me following Steam direction on-line trying to resolve an issue from 1 YEAR AGO. My problem started with the on-line purchase Dec 14th 2014 of COD Advanced Warfare, error from the start, won't load with a consortium blaming this that and another thing. No support, just try this.....well none of the try this has worked. I even purchased the game again with discs, Hmmmmmm, another problem, disc #4 would not be recognized and the installation now stopped. So I've this game twice, now spent over $80 dollars have two games of the same, over 1 year, no support and screwed AGAIN FOR CHRISTMAS. PS: I really don't ask for much, especially at Christmas SO I MAY GIVE TO OTHERS. This is my only present and now for the 2nd year in a row....BAH HUMBUG.....THANKS STREAM/VALVE. Sad the poor responses I've had, I only asked for a simple working game....and I have many of your games.
Merry Christmas!
Maybe you can make mine Merry Again, I'm still hopeful!

I recently Purchased two games from Steam, needless to say neither one works, they load, get to main menu then crash. After spending hours online looking for "fixes" i decided to contact customer support. Four phone calls, 3 emails, and 4 days later and still nothing. STAY AWAY!

its just very bad and awful its like a gangster , very lazy gives you a week to answer and if somthing technical happens to you non want to help and gives you auto machine if there is anything that can have my library and games i wouldnt be on steam

I have been trying to acquire refund of a game the will not play. I took 7 days to get a response from Steam support. I then received a email saying a response was posted on the web site providing and providing a link. After searching the site I found that I was directed to links to their refund policy which of course I read carefully before contacting them.
I have now given up on them....too involved (which may have been the purpose of the complicated process)..No more Steam in my future and no more Feral Interactive.

Steam is a big waste of time, every time I try to log in I get taken for a ride through their sites and still no log in. I paid more than $ 25.00 for my Steam game and I have had almost no access to it. I think I have been on the Steam site 2 times in a month. Each time a short visit. I have never changed my user name or my email or my password. Steam just goes round and round and no login. I am starting to think the game is actually a game to see if you can get on Steam. Jack