Valve Steam Customer Service Complaints - page 2

Absolutely useless, none existent support and uncontactable totally disgraceful

The worst of the very worst customer support by far.

I have only used Steam support twice and both times they failed to resolve a problem which was part of the game they sold to me. In any other industry that would be breaking the law, but somehow Steam are allowed to get away with this awful service. I wish this part of the capitalist world followed the rules and several competitors were vying for your business, but the monopolistic style situation that Valve have created for themselves defies all these rules. They are so incompetent and the obly thing worse than their incompetence it their attitude.

Worst support ever. Not useful. Can't gift a game to my friend. Can't even use my wallet cuz they said the acc wasn't on the correct region. Shittiest support

Company that thrives on making money from children. Quite sad, they make it impossible to reach when you have an issue and I believe they don't actually want to help just want to drag things out until person forgets or loses energy.

Hard to rate something that doesn't even exist..."customer support" is just an automated system that doesn't do anything for the customers, it's just an illusion that they offer to make you believe you might get help. Worst experience ever.

Steam Is Crap, 8 Hours To Load A Game

Customer support is basically run by bots.
I bought New World, proceeded to spend 5 hours in Queues just to play 90 mins. After that time, it was quite clear this game wasn't for me and I asked for a refund.
I explained that in my ticket, yet just received a generic response that my playtime was over 2 hours therefore no refund.
After finding a different way to request a refund (hoping to at least obtain an actual response), I was once again met with a generic response, +2 hours no refund.
Just to make this clear: my problem is not about being denied the refund itself (although it seems clear that I should, as there is no way to actually play the game without waiting 4+ hours queue).
The real problem, is that I'm still not sure a single person even read one of my requests, as all the responses I received were copy-pasted automatic responses.
This is not customer service, it is automated dismissal.

Will not buy any more games that require steam. am returning two games to Amazon.Steam is crap not fit for purpose.

$4000 negative now!

A random user decided to mass-report my account for some kind of steam workshop transaction that I know nothing about. Next thing I know, my steam account is totally banned. I've been working with their "support" person from the Phillipines all day and he's made me pay over 4000 US Dollars to shifty and shady websites left and right all in the name of "Steam Verification."

Sounds shady right? It is. But this is actually a Steam employee. He's completly and totally put me into debt, still with no end in sight to actually get my account restored.

Now I'm locked out of my Paypal, my bank accounts, and all of my cards because of suspicious spending. Suspicious spending that STEAM made me do. Worst customer service experience of my life and this has solidified Steam as the absolute worst company I've ever spent money with. And I used to pay for EA.

had a game accessed thru family share, a cool idea where you can play each others titles, no additional cost, however i purchased the game as i wanted to play it with the person who i had been sharing it with. i bought it and found a better price, they denied my refund as i had over the time allotted for refund, even though it was physically impossible that on that product i bought an hour prior i could have 5 hours of time, all and all, i rate steam 1/10, i no longer will buy games from them, id rather get them thru a third party and redeem the code on steam. Their policies are skewed and the support line are automated, there is so far in my experience nearly no human interaction on refund requests, the human element of customer service is gone, and its starting to feel like they would rather that you figure out their problem for you. in a sense this platform is on a downward spiral. too bad there are no other major places like this to get games from.

Why are there no PEOPLE to help with problems -on a PHONE LINE!!!!!!!!!!!! Please call me . . .

Steam are a nightmare they have no Respect for their customers what so ever the disgraceful submit a ticket that is just ignored. I will never buy from steam or ubisoft again. Im reporting both companies to trading standards.
They have sold defective software with Lots of people suffering the same issue as i am and steam and Ubisoft are passing the buck both not willing to refund on a game that will not work. Disgusted at both companies.

Steam updated and then asked for my password which didn't work. I reset it but it still didn't work. Tried to email support but was presented with a message saying a code was sent to my email and that until I put this in, no one would deal with me. This code was not sent. When I tried again it shut me off and just keeps saying error. The service from steam is absolutely pathetic. I have bought this game from a shop on a disk. Why on earth do I have to go through all this just to play it?! So angry.

I love the company for the sole reasons that I can have all my games in one place and they have sales on games. However, the website is impossible to navigate, and the customer service is total crap. My friend sent me a gift on steam. I get an email informing me that I got it and then when I went to redeem, there was an issue. So I contacted support and they told me the sender had redeemed MY gift. Like how the crap is that even a thing steam? They wouldn't fix it even after I had my friend tell them the situation. Out of ten stars, I'd give steam a 3 simply because I like the service they provide but if anything goes wrong, you're pretty much screwed. I seriously hope it improves in the future because right now, it's swirling down a drain of bankruptcy because it's customers are slowly going away.

Credit card was hacked last night transaction for $39.99 was made to your company Steamgames.com4. This was not a legitimate purchase. Card number was last four digits 5327 which has now been shut off. Can be reached

Hello, I have tried multiple times since Christmas to reach your customer support via online as directed and to no avail, no one has replied. I purchased a steam card FOR $50 from Game Stop a day or two before Christmas as a present to my dad. When I took the card to him, I downloaded steam and purchased a $19.95 game (TYCOON) for my dad. The game played 2 hours and stopped. I tried to fix it, but I couldn't get it to uninstall to reinstall, nothing! I then messaged customer support as soon as I got a chance and was advised the game played for 2 hours and to get a refund I am over the limit???? REALLY?? THE MESSAGE READ: We are unable to refund this purchase to your Steam Wallet at this time. Your playtime of an included product exceeds 2 hours (our refund policy maximum).......I tried to download 2 more games and neither of them play either. I tried to message your customer support again and NOTHING! NO reply at all THIS TIME. The fact that i am paying for these computer games and getting no game does not work for me. That's called stealing.. you are taking my money and giving me nothing in return. My dad is in a wheelchair and this is all he does, play games. He was so excited for his present and he gets nothing but a STEAM card! I would like someone from your corporate office to please contact me ASAP so we can rectify this matter. I look forward to hearing from you soon. Thank You, Marie

Steam's French version is horrible, as it is adapted strictly for users in France, arguably showing the middle finger to the other 80% french speakers from everywhere else in the world, a little like if they would be trying to force US English on UK users, or vice-versa. That's why I deliberately use US English version, as it is less frustrating and annoying. However, through geolocalization, Steams detect I'm in a French speaking part of the world, and commonly change my preference for "French", and, like most French speakers not living in France, I have no patience for Argo (France slang). I filled a complain about it, and the ***** that answered it made fun of me, and closed my ticket.

My son has been waiting for days for them to give him access back to his account.

I am sure if he decided not to pay them for whatever they would immediately deny him access.

They have no phone number to talk to anyone.. They will not quickly act on support tickets..

This is very wrong.. He has spent hundreds of dollars on their site...

Seems to be a common problem

This company is a joke. I have always used one vanilla cards to purchase my steam games and to restock my steam wallet. Yesterday, I put $10 on my account, after buying a $40 game, and then I put another $10 on my fiances account (whom I always put money on and pay things for as well) WELP, Merry Christmas to him, because as soon as he TRIED to purchase anything, it told him there were RESTRICTIONS on his account, and he had to wait a whole 5 days, just to be able to use HIS money, that steam had ALREADY taken OFF the card!! He opened boxes with his $10 instead of getting what he really wanted, because hours later, the item was gone, and boxes were the only thing steam "ALLOWED" him to purchase. Sorry sacks. Then I STUPIDLY added another $5 to MY account this afternoon, wanting to make a purchase off the market for a game I play. NOW, it's giving me THE SAME EXACT MESSAGE as it gave HIM. Steam freely, and GLADLY, TOOK my money from my one vanilla card, but now denys me ANY access to it, saying I have to wait 5 days AS WELL.

I purchased a new steam gift card for grandsons xmas. I noticed later that I was charged an additional $4.94 to the $50. I also noticed the receipt stated "card reload". How can that be? This is a new card and I should not be charged an additional amount! How do I recoup this amount?

I got Civ V for a Christmas present back in '10 - at that time Steam was so frustrating & annoying that I put the game away and quit trying to play it. I just upgraded my Mac's OS and thought Steam might be better. What a joke that is: their online "Help" is useless and Steam is busy downloading an updat despite my 150mbps+ connection.

Couldnt log on to my account. Did all the procedure to reset password. Procedure said it work and top log in.

Log in part still doesnt work.

Post a ticket to Steam customer support explaining my problem and needing help.

Never responded to my ticket

i bought a bunch of games and my credit card thought my card was stolen cause i had just gotten into steam. steam took games and left my $100 i didn't want anymore taking ark survival subnautica, depth and other ones i enjoyed

one word 'pathetic' this company is why i will not play pc games anymore.
you buy a product key legit and this dosnt work, you contact supplier and they send a new key, that dosnt work... youre locked out for an hour. you contact supplier again and they kindly send you a 3rd key code... that dosnt work. 3 key codes dont work for the same game ??.
contact their 'faceless support team'... no rely !!
this is why console players dont want anything to do with pc gaming, thanks to companies like steam.