Westjet Customer Service Complaints - page 2

impossible to find help! Booked an appointment, hung up by accident so too bad for me!No call back. Waiting 2 wks now. How can anyone feel safe travelling with Westjet when you can't reach anyone especially if you're travelling abroad. Last March 2020 Westjet left us stranded in Mexico without contacting us. Haven't been able to connect with them since to find out about the 'credits' that weren't totally refunded. Poorest service we've ever had. I wouldn't advise anyone to become a member until they can start offering the service that they charge for

AVOID Westjet if possible. I will try and avoid using WestJet by all means. The complete lack of customer support, Websites that don't work and also a callback system that does not work says it all. The need to really get their s#$t together.

the worst airline of all. It seems cheap but it is expensive, because your bags will never reach your destination. then westjet does not want to be held responsible. his policy is a scam and a lie.

December 1 2021. Their service is absolutely appalling! Reservation to US destination amended four times since booking last June, Latest revision offered cancellation & refund. Tried to cancel flight due to WHO guidance regarding international travel in light of COVOD-19 omicron variant. Advised need to speak with agent. The phone option was unavailable. Have to wait a week for a call-back to start the process. What have they been doing about customer service since the start of the COVID pandemic 21 months ago? They appear to be running the service department on a shoestring. I will never travel with them again.

We from hanging up to putting on hold because they caused my present issue nothing but grievance with westjet I believe it is more of an organization strategy which will fail

The worst customer service ,where a travel agent can be very disrespectful and name the passenger and insult him just because of his religion . how that is possible in Canadian company ?

Been on hold with WestJet for over two hours. You need to do better WestJet!!

I booked a flight to and from Ft. Myers (FL) from Ottawa Airport with Westjet. The flight had a stop-over in Toronto on the outbound leg of the trip but had a direct flight from Ft. Myers to Ottawa on the return leg of the trip. Less than 2 days after I had booked it and paid for it, Westjet unilaterally reneged on the return leg and offered me only a flight with a long (5+ hour) stop-over in Toronto, with NO REFUND OR DISCOUNT. Therefore this airline substituted a lower-value product for a higher-value one, and charged me the same money. This is despicable. I called Westjet and got nothing but foot-dragging, dissembling and stonewalling, from their so-called "customer support" department (on top of hour-long waits on hold). It is disgraceful what the Canadian airline oligopoly gets away with. It would be tolerated in NO other industry. (Wait... I forgot about the banks...)

Absolutely terrible service. Our flight was delayed from 5:50 pm to 8:15 pm due to a fuel shortage and maintenance issue. Before boarding we asked west jet service agent what we will do regarding our connection flight and they had no answers and advised for us to ask the flight attendants on board. After finally boarding the plane and sitting on the run way for another 20 minutes waiting for the "ok" from maintenance at 9pm, we asked the flight attendants several times throughout the flight for assistance or directions due to missing our connecting flight to Toronto from Calgary, still no answers. Then, we land in Calgary and there is no bridge Marshall to help us, the pilot even expressed his embarrassment at this point. We get off the plane in Calgary and there are so many people that have now missed their connections. We were then given no voucher, no meal coupon, not a hotel - nothing and scheduled on a 6:35am flight the next day. We have now been at the Calgary airport for 6.5 hours and still waiting. Absolutely worst experience I have ever had with an airline. Will never be flying Westjet again. Not to mention Calgary doesn't have any restaurants or even a place to purchase a water bottle open.

What kind of airlines cancels a flight on one of the busiest travel days of the year(Dec.18th, first day of the Christmas break) and offers no other options. Waited nearly 2 hours on hold on Sat. to speak to an agent and was told "Sorry, we have nothing available for 3 days" More or less brushed off. This flight was booked several months ago and now all flights are around 40% higher in price, Never ever book with them again Hope they are one of the airlines that does not make it after Covid

Hope this company goes out of business soon. Worst customer service experience ever, since past 5 times.

Over a week trying to get hold of westjet.. About 10 hrs on hold and finally press 1 for a call back... 1 week passes and they call back and we are not home... Back on line.... Never heard of anything that takes so long... Hire more staff... Totally over the top

Totally rediculous with there phone system.... With the days and hours spent with no results, every 30 minutes they come on with a different recording asking to push 1 if we would like a call back.... Nothing happens..... How many days do I have to sit on a phone... Totally crazy

I sat on hold for over 4 hours to speak to a WestJet agent about a flight I had booked, and when someone finally came on, and I said "hello", they hung up - that is correct - 4 HOURS ON HOLD, ONLY TO BE HUNG UP ON WHEN SOMEONE CAME ON THE PHONE.

WestJet has sunk to the lowest of low in the airline industry!!!

They've made the announcement that they will be making full refunds for flights that got cancelled due to COVID. But THEY ARE NOT. I just got notified that I'm not eligible because they had provided an alternate option back then to travel to my destination, WHICH DIDN'T MEET MY SHEDULE AT ALL AND WAS USELESS. This is nonsense! They are only PRETENDING to be making refunds. And worst customer service too! I was speaking to a customer service agent named Heather and she literally hung up on me. Meanwhile, Air Canada had a reasonable refund policy and I was able to get my refund months ago. Westjet IS THE WORST airline with insane policy. So disappointing and useless.

Cannot recommend WestJet. They did not even notify me when 1 leg of my return journey had been cancelled, I only found out by searching my own itinerary. Then the whole itinerary was changed. BC to Ontario was going to take me 2 days there and another 2 days back, overnighting in Vancouver or Calgary "at your own expense", then they wouldn't give a refund, only vouchers with an expiry date. No, you must provide a refund as per Air Passenger Protection Regulations, having to fight for it. Use a US airline, let the Canadian airlines go under.

WestJet cancelled my flights! They have $19,000 of my money.!They will not refund me after they refuse to fulfill our contract. They treat you like S...! I've been a customer for many years and spend thousands of dollars every year. Do not book with WestJet!

I would like to bring to corporate attention that on Dec 1 2017, ,on the second leg of my flight to Halifax Nova Scotia I helped as an R. N. with a sick and unruly patient from Los Angeles to Calgary . With the help of of 2 other R.N�¢â?¬â?¢s and your great flight attendants we work with this passsenger for almost two hours. My name and e mail were taken but I have not heard a thank you from anyone. Now I was happy to help but I was very distressed as I was on my way to my sister funeral. . When I tell people my story they are appalled and have made me write this letter. My flight originated in Sacramento to Halifax. I did not keep ant flight information but you should have it on record. I left Sacramento at 1.10 pm Dec 1st and arrived in Halifax Dec.2nd. 7.30 am

April 16, 2017


To Whom It May Concern:

My girlfriend and myself have been long time customers of WestJet, whether to travel afar or across Canada. When we both travel, we choose the Plus seat, for the few extras you get...This week I have travelled from Edmonton @1:15 am WS 842, 2A to Toronto once again. I was very upset, when I asked for something to eat, cheese tray, Croissant...and the flight had nothing. I had to settle for a kitkat and a coffee. I feel, that If I pay for the extra services, I maybe should get something, besides an extra sized seat. I'm a resident of Alberta and my girlfriend is a resident of Ontario, so we travel frequently back and forth or to a Caribbean country for a winter vacation as well, flying WestJet. I have a return flight back to Edmonton in a few weeks and will be looking into a better means of travel or service.

Sincerely,

Blair Jans
R.R. #1
New Norway, Alberta

I am lost for words.. I have flown with West jet on regular bases for the last twelve years.. I take at least two holidays each year and have been flying with them for awhile. I need to voice my opinion as I see fit. First of all I need to inform west jet of the hotel and resort we stayed at.. It was pretty unbearable.. Not sure if I lodge this complaint here but will wait for the 30 day response from the other email i sent about the hotel review. First and foremost I think the staff are doing a great job with what they have to work with. I do need to voice my concerns however with the lack of food that is provided to the passengers,,, to be very honest i am tired of hearing pre order your food on line. That is just an excuse,,, We paid 40 dollars each to sit in the emergency exit so we could help our fellow passengers if the need be. This flight was 5 hours and 48 minutes from Varedaro, Cuba to Calgary, Alberta. The passenger sitting next to me had an eleven hour flight and she was very hungry so I left her my fine chocolates so she at least had something more than pretzels and cookies. I cannot believe this situation at all. I take medication and NEED to eat as I become ill.....Sweets and salt are not good for me. When I did get off the plane I felt so hungry. What possible excuse could West jet have to NOT offer even a sandwich or what was on the menu.. I was told because of where we were seating on the plane actually ROW 15E and 15F that front and back got fed first.. Wow what a disapointment This information came from our flight attendant.. I have been in the customer service industry for over 35 years and felt he was doing everything possible to deal with the situation.. I expect to obtain a full refund for my payment of $80.00 to compensate for something I paid for and did not get the service.. I really need to stress at this point how dissapointed I am with the lack of food.. I am speaking for others as well.

WestJet has such poor service that multiplies costs to passengers.
WestJet canceled a flight out of Halifax die to a maintenance being incomplete at the time of departure. WestJet at last possible minute cancelled the flight. I have a flight out of Ottawa two hours after WestJet is supposed to land there. They offer to get me to Ottawa at 2:45pm.
The Flight I am supposed to be connecting to is with Air North which flies twice a week to Ottawa.
The 2:45 doesn't work.
WestJet doesn't acknowledge they have a responsibility for my second flight because they cancelled my flight with them.
They advise me to see if Air North can do anything for me? At 2:30 in the morning Air North offices are not open.
WestJet states their responsibility is only to get me to Ottawa.
They advise that Air North has a flight to my destination leaving Calgary at 9:30 pm, if I purchased a ticket on Air North from Calgary they have a flight leaving in 45 minutes, they would get me on that.
I needed to get to my destination by the next day, so I purchased the ticket on line and took WestJet's offer to Calgary. I have an additional cost of $350 and an extra 8 hour layover.
I am thinking Why am I paying more? I had a complete flight plan that got changed due to the lack of planning or maintenance by WestJet.
I am paying a high cost to fly WestJet!

I talked to a WestJet supervisor in Calgary, she asked if I thought that WestJet should have flown an unsafe plane? Then she suggested they should have left me in Halifax because I was insistent that WestJet should pay for the flight from Calgary on Air North. She ad used me to call WestJet and raise my concerns with them as there was nothing she was prepared to do for me.

I called WestJet, they restated their responsibility was to get me to Ottawa

I called WestJet when Calgary and talked to a supervisor, she restated their responsibility was to get me to Ottawa.
She offers me a $200 voucher to fly WestJet on another time.

IT COST ME $350.

Yeah! like I would take the voucher so the next time they can cost me even more?

I posted on another person's site who was having a similar problem with WestJet, they never were covered for additional costs they had due to WestJet mistakes either.
A WestJet employee posted and send a message that they are sorry for my inconvenience, and would get back to me.

Never happened!

So if you fly WestJet, have deep pockets, they will make you dig into them if they make a mistake or cancel for reasons within their control and reasons out of their control, such as weather, WestJet laughs all the way to the bank
With your money.

Should you have a choice, don't fly WestJet.

Recently, my family took a 3 hour flight from Calgary to Palm Springs. We were seated across the 13th row. It was 6pm. To my surprise, they had run out of all sandwiches!!! When I asked how this could be possible during a meal-time flight, the attendant had no explanation. It is disappointing that corporate greed has crept into WestJet culture. I would have been contented with paying an extra 10 dollars and being assured of being able to eat on a flight. Of course, if I chose to sit at my computer prior to a WestJet flight, I could pre-order my meal but the principle of having to do so disgusts me. What's next, will I be asked to load my luggage?
I would strongly recommend that people bring their own food, particularly if they are traveling with young children or an appetite. I thought WestJet was better. I certainly would not take a WestJet flight longer than 3 hours especially if I'm traveling with my family. There are enough choices out there..........

Hallo ! We Have just Returned from a westjet vacation from the Mayan Reviera Paradisus La Perla ! We had to pay 85.00 US $ per Day more just to get a Decent Room ! What I would like to know is ? What Rooms is Westjet Reserving when we pay for an all Inclusive Vacation ? Basement Rooms ??

Me and my daughter were traveling today, Dec24th from Saskatoon to Honolulu with layovers in Calgary and Vancouver. First flight we were trapped on the board for almost an hour and could not get off in Calgary because the gates were not ready which resulted us being late for the next flight but, this time we could not leave Calgary airport for 1hour 30 min because of "deicing" which again left us no time to go through customs in Vancouver and added unnecessary stress on this holiday. Then not just we landed later( that created a conflict with my car rental as I was an hour late) our luggage was lost!!! Seriously? On Christmas Eve! How convenient! All we could get was flip flops for my daughter as everything was closing early. And now on Christmas Day we are stuck with no clothing, no swimsuits and all shops closed for holidays. I'm very disappointed with our service and flight today. I'm a single mother that worked hard all year so we can afford this trip and now what?
I would like to receive compensation for going through all of this. I think 50% of our ticket price to be refunded would be fair and of course , the luggage, hope it will be found soon.

Thanks

Olena Gaivoronska

I was supposed to fly to London Gatwick last night, arrive in the morning and catch another flight to Amsterdam to reunite with my finace, having our room booked and all and guess where I am? Still in Canada. At the time the gate to the plane was supposed to be opened, we were announced that our flight had been delayed due to maintenance. Sure, I'm relieved they found the problems to fix before we got into the air, but I thought they would have sorted themselves out by now. I'd read reviews on their service, about all the delays and cancelations, but isn't it about you fix your problems and not leave hundreds of people to delay their carefully planned trips to 24 hours and have them reconfigure all their wasted plans, consuming energy and money, with so much as a couple of apologies and unwanted vouchers. I thought my first flight was bad enough when I was stuck in the middle seat beside a couple of obnoxious men and had to pay to "rent" a tablet, when I had to pay for headphones and if I wanted to eat something on a nine hour flight. I thought that was all basic. I was annoyed about how stingy they have become but I was enraged and bewildered when my flight was canceled. In the 50 something flights I've had in my my short lifetime, all these event were the first I've ever experienced.
Never again. I will never again fly with Westjet and warn others of their unreliability and lack of organization.