Westjet Customer Service Complaints - page 3

Waiting on hold for 30 minutes seems excessive to change a flight. Particularly ironic hearing how easy changes are while waiting. Punctuated by a ridiculous charge to simply eliminate a leg of my trip. Very disappointing.

Arrived, after a 9 hour flight,in Vancouver at approx. 11:30 local time (1:30 my time) and waited almost 25 minutes and no baggage, for anyone, arrived at the carousel. When I asked about the delay I was told they were experiencing problems and that it would be another 20-25 minutes. After this time elapsed and nothing was happening I asked again and was told they didn't have a proper crew size to unload the aircraft. and that it would be another 15-20 minutes. When I complained I was informed, with some attitude, that they had been dealing with this problem all day long with all their arrivals. When I suggested Management was not doing their job and staffing things properly they suddenly agreed to take my info and deliver the luggage first thing the next morning.

Surprise.....it didn't arrive and the online information, from this Customer Oriented Company, does not work and phone calls are put on hold as they are experiencing "unusual call volumes" and when I did finally get a human to talk to I was told the luggage would arrive at my home within 3 hours......it didn't. More calls and waiting put us in touch with another Rep ( I use the term loosely) who tried and was unable to contact anyone in arrivals in Vancouver.

So here I sit 12 hours after arrival with no luggage and no idea of when it might come.

This from an airline that prides itself on Customer Service.............I think more training and better Management are needed. Fly at your own peril..........you have been warned.

Just flew home from westjet flight 1497 to edmonton. My husband and I had the plus seats and when we boarded in Las Vegas, there was no water waiting in our seats (no big deal) so I asked the for one, so my husband could take his medication...they were bothered by this, very rude response was given..Then a gentleman was late boarding, he asked the attendant where his seat was, and she told him to pick an empty one! Yeesh..no help at all! They were very late coming around with beverages 1.25 hrs into the flight. Was NEVER offered seconds. They were all visiting at the front of the plane and were VERY LOUD!!!! I also noticed before we left that one of the attendants looked in the bathroom before take off and had a disturbing look on her face and quickly closed the door...I was the first one to use it after the seat belt sign came off, and it was disgusting!!!! Coffee (I hope it was coffee) was spilt all over the toilet seat. I had to yet clean that up!! We are very digusted with the service....They need to do their job and not visit!!!!!!!!!

Worst experience of my life
Going to uk with westjet
From Vancouver they flew me to Toronto then Toronto to st John's after sitting at airport 12 hrs the flight gets cancelled and issued hotel voucher at 2am used only for 3 hrs so awake already 24hrs traveling solo
From St John's they flew me back to Toronto at 5:40 am and after another layover they fly me to NEW YORK
From new York 6 hrs more lay over the flight gets delayed 3 hrs
On way back they changed my flight without even telling me and delayed
I complained to westjet at counter did not swear threaten shout etc but voiced my opinion concerns after finding out flight changed without told and flight delayed 4hrs

I voiced my concerns at 9:30am and requested supervisor not a single supervisor showed up and as the plane boarding I was removed from flight and banned for life
All because one westjet employee thought I was rude to him when I voiced my concerns to other westjet travellers about my experience and he shouted at me to shut up
They waited 4 hrs to tell me I am being removed from flight and banned and they would not fly me home
I flew back home with Air Transat

Horrible experience

Booking ref number available

Very disappointed in recent trip to puerta plata.paid $25.per checked bag (2bags)on departure.then had to pay same at puerta plata airport when returning to Canada. $100.extra expense to add to my trip.thanks a lot west jet.will be using a different airline in future.we do travel frequently as we are retired.

I became ill and had to cancel my reservations. They are keeping my money, they give me a credit that disappears by 2017. They are literally stealing almost $1000. Never again.

WestJet has failed me 2 times in a month. On my flight from Deer Lake Newfoundland to Toronto, my flight was delayed for 10 hours and the only compensation that was given was a $15 voucher for lunch. Now on my return flight that was leaving at 9:25, I arrived at Toronto Pearson at 8:38 am due to traffic on the 401, and the WestJet customer service told me that I couldn't get on the flight now. They didn't even check with the gate to see if I could still make my flight. I paid for a direct flight, but now I have to transfer in Halifax and had to pay another $86. This is ridiculous. I think that WestJet should be compensating their customers with much more than a $15 voucher. I believe that I should have gotten at the least half of my flight costs returned. I will be sure to let all of my family and friends know how I was treated by the WestJet staff.

Eileen

WESTJET CUSTOMER SERVICE
On August 11, 2016 my two children, my wife and I flew WESTJET, Flight No. 2683, from Cancun Mexico to Toronto Canada. Upon arrival in Toronto, my family and I were last ones to leave the plane since our seats were at the very back (21F, 21E, 22F, 22E). Shortly after disembarking the plane we reached the customs. It was at this point that I realized I had left my brand new Samsung S2 Tablet in the magazine pouch at the back of seat 20E. ( In case WESTJET you are interested, I can provide you with a copy of my BestBuy receipt). I asked a customs agent if I could return to the plane to retrieve my tablet. I was informed that I had to clear customs first and then I could proceed to the WESTJET customer service kiosk for assistance. Within 15 to 20 minutes of leaving the plane I was at the WESTJET CSR kiosk. A WESTJET agent actually went up to the plane and checked our seats, however, nothing was found. My Tablet was stolen within 15 to 20 minutes of us leaving the plane. It was conveyed to me that since my device was not checked in such as a piece of luggage, it was not traceable. Consequently, I was out of luck. Thank you WESTJET for a great customer service. All future WESTJET passengers beware, if you forget your valuables on board of a WESTJET plane, it is certain as death and taxes that your valuables will be stolen because they are not traceable. This is the third time I have flown with WESTJET. Needless to say, I will not fly with WESTJET again, nor will I recommend this company to anyone I know.


Dissatisfied Customer
O. V.

hola. just had the worse westjet flight with all the years i have used westjet.
flight2289 from san jose cabo to vancouver bc. starts off with half hour delay
because no flight plans. well waiting fuel spill in airport. results everyone leave plane.hour and half later back on plane. if would had flight plan nothing would have
happened. how can this happen. people who were east indians didnt no what to do. took forever to depart from plane flight attendents seemed lost on what to do.could have
been dead by time got off plane from spill. total screw up.on your behalf. train people better.makes me want to change airlines. i am now laid up from bad back from extra time in airports . thanks to calgary employees i made connecting flt.

Terrible customer service experience on booking line. AFter waiting ages to speak to someone, because they are always "experiencing a high volume of calls", a rude agent treated me terribly and when I asked her name and employee #, she put me on hold and NEVER returned, after 20 minutes on hold, dead air changed to dial tone. Unbelievable!!! there was a time when WestJet employees were wonderful, no longer!

Recent flight on Thursday Aug 18 from St. Johns to Ottawa, Westjet flight 25 at 2:45 pm, sitting in aisle seat 20C across from a young somali boy about 8-9 years old, he on the aisle seat, his sister in middle and grandma at window, Behind him his mother and 2 others. The boy was standing in his seat , jumping around constantly, constantly kicking the seat ahead of him, throwing his drinking cups and bits of cookies on aisle floor peering at me constantly with a look of amusement on his face, terrible terrible flight for me. His mother and grandmother were sleeping as soon as they hit the seats, he was basically on his own, flight attendants aware but said or did nothing. On descent picked up his under seat bag and put on his shoulder, attendant removed twice but never said anything to him. Right on touchdown removed his seat belt stood in his chair to look out window stayed standing for another 5-10 minutes until plane came to a complete stop, no one stopped him. On descent his grandma took out a big perfume bottle and sprayed boyh the girl and the boy, went over top of seat on small child sitting in front of them, mother of child turned around but said nothing. It seems to me even West Jet does not apply the same regulations to them as they do to me and others. His backpack was never stowed under the seat ahead, just under his feet, the attendant saw and said nothing but told me to make sure my purse was stowed under seat in front of me. I will truly think about taking another WJ flight in the future, horrendous flight as no one was telling the boy anything, he just did whatever he wanted.

I flew direct from Halifax to Vancouver on August 13 2016 on flight 385. I must say this is by far the worst experience flying I he ever had.First off the flight was delayed nearly an hour, the tv was broken so 6.5 hours of flying with nothing to keep me occupied was dissapointing to say the least, I had a child sitting behind me who decided she would occupy her time by opening and slamming the tray closed on the back of my seat for the whole flight when I approached the stewardess to address my concern she was so rude to me she told me to deal with it and talk to the mother which I did the mothers reponse was she a child deal with it. I asked the stewardess for water I was told to wait for service which by the way was a full hour before she came around and completely skipped by our row of seating. All in all the time spent on this flight was pure hell. For the amount of money it cost to fly these days I expect much better service or at least a thank you or have a nive day when exiting the plain.

took a round trip from toronto-calgary from july27th-august11th.returning to pearson on 11th I had a rather disturbing experience with the assisted help that I had.On arrival on
flghtws0674 at 11p.m.I was taken 1 floor down to await a car who took me to another area ,told to wait (quite an isolated area at this time )after more than 10 mins no one shows up.
A westjet personal "happened " to walk by took me 1 floor down he took me to someone else she then took me to the baggage claim area At this time all passengers had left luckily my luggage was still on the carousal. It was a relieve to see my son still waiting. As a senior at 80 this was upsetting like no one cared, i appreciated those who helped me but unfortunately I did not get their names . I have been travelling with WJ the last 6 years to calgary to visit my son& family ( he has cancer) plus there is a 7yr old gr,son
Would appreciate it by looking into this matter and look forward to a reply.

Dear administration:I was passenger on bored and almost work 50 years as Nurse it happen that someone become sick in air line required OX and bleeding from his are short of-breath and require care Date 27/Jul 16 West Jet#1698 from Vancouver to Los Angeles they announce 4 time if there is passenger in medical profession i wonder why no one responded I spend frothy minutes of the flight with sick gentleman I Was expected at list to get Email to see how the patent have done ,if not even thank you from west Jet. sincerely

Flying Vancouver-Toronto-NYC-Columbia (July 26) my wife and I feel we were treated very badly by WJ. Our flight out of Toronto was delayed, and twice we went to the WJ counter in Toronto, and said we wouldn't make the connecting flight in LaGurardia, but WJ kept telling us, no problem, you'll make it. Sure enough, we landed in LaGuradia 30 minutes late after the connecting flight had taken off. WJ said the reason our flight was late was bad weather--somewhere and this had caused the delay! It was a nightmare getting Delta to write us a boarding pass for the next day and WJ did very little to help with that, and absolutely nothing to help us find a hotel--let alone pay for it. It was pretty late by this time, and we had to find a hotel on our own, plus cancel appointments for the next day in Columbia, SC. My wife was incredibly upset, and what bothered us both the most, was that WJ agents did not give us the impression they cared about us at all. I have flown quite a bit for the last 40 years but this was the worst experience ever.

Flew westjet roundtrip to Vancover B.C. . One of our suit cases was cracked on the side and 0ne wheel was so badly broken it was barely attached. I just wonder how they could destroy a suit case so badly. It was the second time we used that case. They must have dropped it from the second story, maybe it is time to have someone more responsible in charge. Shame on west jet.

I was yelled at by a Westjet baggage official because I arrived to pick up my dog
late, due to being misdirected by a baggage handler. I was not familiar with where to pick up the dog as I have not traveled this way before. The woman yelled at me, and when I said "Can I explain?" she yelled at me more and claimed I had gone to take a cigarette break (I don't smoke), and she practically threw my dog at me. She worked at the baggage claim area for Westjet.

Canada is much too tolerant of violent and aggressive women. If I did this in a public place as a man, people would rightly report it to the police. It is horrible customer service and since Westjet is virtually unreachable by phone
I will tell them about this in person, and in the future,when I have to go through that airport again. My dog was also treated badly as I had to give her eyedrops after the plane flight due to infected/inflamed eyes.

I will be flying on other airlines whenever possible, and my dog will not be flying again after such awful service and treatment.

Okay I will be as civil as I can be and expect a credit to my wife Gail Dahls credit card for the 220.00 dollar plus fee immediately !!! We booked well in advance and paid the 220.00 plus fee because of my wife and I's medical conditions !!! We arrived for our flight to Halifax stopover in Winnipeg and were greeted by a very unhappy attendant ! Her face said it all not a smile or a greeting I knew this was going to be a s bad experience !!! Upon checking our reservation she says she had not record of us paying the 220.00 plus fee !! Thank Gid for lightning or we would have missed our flight !! She argued with me and called my wife a liar !! After s good 45 min to an hour she said I have managed to get you in the plus seating to Winnipeg but not to Halifax !!!! Say what and then after This she weighed our luggage and said we were ten pounds over impossible !!! I wrote the weights from home on the bag we have a set of digital scales at home both bags were bang on then to the hockey bags and said ten pounds over in each bs charged us another seventy five dollars I expect the 295.00 to be returned to Gail Dahls Visa card immediately or will put it in the local newspaper and on Tv where I just happen to work it's your call and further Air Canada from now on up to you Brian Gai

Our friends were visiting us in Miami from Canada, they booked their flight a month in advance, checked in at the counter and made it to the gate after customs, a "minute" late, and West Jet shut the gates on them, wouldn't let them onboard. The lady at the gate however, was kind enough to give them a 10 minute lecture instead of helping them out. The aircraft had not pushed, would it have been that bad to talk to the captian and let them board? Two family vacations destroyed, thanks West Jet!

Two family vacations destroyed. Thanks WestJet. PS: not flying with you guys ever again.

Westjet's flights to LONDON UK were fraught with delays, and poor service. I would not fly WJ again.

Recently (Jun 16,2016) I purchased 4 tickets through flight hub. The flights were out of Toronto and going to Halifax NS (return). I purchased these tickets for some family members for a family wedding. I asked for insurance due to the fact that they had a family member (Grand Parent) that was very sick and possibly would not be with us much longer. To make a long story short somehow I was given 24 hour coverage ($79) of which I did not ask for and on the itinerary which unfortunately I did not notice until I needed to activate the insurance it said in red letters ineligible. When I inquired about this I got the run around,sent to various agents, and even an ins company(why I don't know)I was getting the feeling it was done so I would just forget about it. I tried to change departure date to a different airport for two of the members so they could go to the funeral and this was not possible. I then tried to change names so I could get a credit within the year this was not possible. I finally decided I would cancel the portion of the ticket to Halifax and this was going to cost me 150.00 to cancel 2 tickets plus I would get no refund (who would ever cancel?) I was told I would be better off to leave the tickets as is. I work for a large International Company and if we operated this way I don't believe we would be in business very long. Here was an opportunity to sell two seats even if a small portion was refunded at no cost to cancel. I initially gave notice 10 days in advance and the last time 6 days in advance plenty of time for these seats to be sold. I noticed that there was @ 500 negative comments made on this site. I am thinking some of what I have run into is the same concerns other customers have run into. Very disappointed in the service provide.

I recently flew on WJ 214 from Calgary to Montreal on the 1am flight. I sat in 5A, my sister in 5C. We were served water early in the flight, and then the three attendants made tea for themselves and visited in the front plus seats most of the rest of the flight. The plus seat ppl, which were few, didn't get any food. I'm glad I didn't spend my $100 for them. The man across the row said to us that if these gals worked for him, they'd be fired. I finally asked for coffee at 5am. So did the man. The gal served it but spilled it on the man and never apologized. She asked later if he was ok. He was livid. I always choose WJ, but I've never seen such as this. I was very disappointed in their service ( or lack of it)

As usual Westjet disappoints the customer. Promised never to fly with them a few years ago because of this but needed to get into an airport only they serviced. They allowed an aircraft to depart just as 15 people from a connecting flight made it to the gate. Cowardly they did not advise us while on the connector nor did they offer a dinner voucher for those now stuck over the dinner hour. Luckily the city I thought that was only seeviced by Westjet is now serviced by Air Canada. Never again Westjet apparently I am the fool as you have fooled me again.

My daughter and I were not 45 minutes early, we were held up with frequent road crews so we arrived 30 minutes before our flight. i thought the attendant was joking when she said we were denied. I've been on flights where people are later. We have an almost 7 hour wait and other connecting flights had to be changed. So aggravating! Our flight from Toronto to Fredericton on July 12/16 was delayed as they stocked cabin and then told us they were emptying toilet!! We departed an hour late! I've flown Westjet for years but these recent flights have been disappointing and very inconvenient. I wonder if their service is becoming slack.

well after reading others post it seems my experience is what is the norm now with West Jet. We got to the check in desk 15 min late, but still had an 1/2 hr before plane left. We got stuck very rude, intimating, blond airline clerk named Donna. She refused to allow us on plane. We were not allowed on because the RULES say passagers have to be 90 mins early and the plane starts to load 45 min ahead of leaving. HUH NEVER HAVE SEEN THAT YET IN ALL OUR TRAVELS. Often the plane isn't in the stall to unload 1/2 hr before it take off again. But did you know travelers are not smart people. This Donna was on a power trip and every one else is much lower class then she is.

This is Kelowna airport. there is only two air company's in Kelowna airport. The whole airport was empty so I am sure I could have been through security in 10 min and then I would still have to wait to get on plane cause I was at the back of the plane. Donna didn't care or ask where we had driven from or why we were late. We had driven 1 1/2 hr.

I am aware we should have got there earlier BUT I also want people to know that WestJet staff are rude and very intimating. This young snippy lady should NOT be working in this industry. She has no public manners Would love to see her loose her job and take her down a peg or two. She is a very poor repressive of what used to be a good company.