Westjet Positive Customer Service Ratings - page 2

I booked flights for my grandchildren to come and visit. The agent (Cindy) was very helpful as the departure flight and return flight were not from the same airport. I used my Westjet $ towards the flights and she was very helpful in sorting this out. Thank you Westjet you are still number 1 in my books!

Would like to leave a compliment for an employee. Checked in today at about 11:45 at edmonton international. Had a wonderful check in agent named Richard! So friendly helpful and very funny. Just had to recognize him. Hope it gets back to him. Lorri and Harold Jesse

First of all I must say, the service overall was top notch. We're always very impressed with all the employees and how polite and helpful they were. Our complaint is in regards to the carry on luggage situation. We are rule abiding travelers and respect that there is a charge for checking luggage. My husband and I were charged $25 each for our checked bags. As a result of this charge, many travelers carry on their luggage instead of checking it to avoid the charge. Many of these bags are much larger than what is allowed in your luggage size regulations. This causes all kinds of frustrations. It takes much longer to board and de-board, there is no room left for people with proper sized carry on luggage who have paid the fee, so we get stuck with our carry on at our feet or in an overhead bin that is so far from our seat that it could easily be stolen during de-boarding. They actually ran out of room in the overhead bins and two larger "carry-on" bags had to be checked, but those travelers now have their luggage checked at no charge! We feel that if you are going to charge for checking bags there needs to be strict enforcement of your carry on luggage rules to deter people from doing this and inconveniencing the rule abiding travelers. I feel that we were unfairly charged for our checked luggage when so many others didn't pay and inconvenienced us. Either charge everybody or nobody because there is nothing stopping people from just taking their luggage with them as carry on and if the room runs out their bag will be checked at no charge. Very unfair!

WE flew On Thursday the 11th of February at 9:55 am we had a great flight and sensational service!! The flight was great! Would recommend you to anyone!!! We will never fly any other airline again!! Wow! They were awesome! Thank you for such amazing service. Even waiting at LaGuardia airport, once landing they made the wait pleasant. We flew from Toronto- New York City!! Thank you! Flying home United! Wish it was with you! WE will know better next time!! Booking for LA in March! Will be flying Westjet! See you soon!

Hope Fulton in your asc dept. was more than helpful, she sent me in a taxi to the hotel after I had to get off the plane because I was sick. I had to stop the taxi 3 times to throw up and so I really appreciated her doing that, she was also very patient with my husband who was being unreasonable because of the situation. She is an asset in that Dept.

I would like to thank you for the great flight we had from Toronto to Merida on December 29. The staff at the Airport and on the plane were so nice and helpful. We were so impressed. Their upbeat attitude and helpfulness made our flight one of the most pleasant flights and we want to compliment them. We will definately use West Jet again.
Thank you West Jest.

On Dec.10 2015. I flew from Montreal Ont. to St Maarten via Toronto. On arriving in St Maarten I went to retrieve my luggage. The luggage was there but the strap I had it wrapped in was ripped in half and laying in the center where the luggage was coming out. I pick my luggage off the luggage carousel. The front pocket of my luggage was pretty well ripped off. Thank goodness I didn't have any small items in there or they would have been lost. I had some paperwork in there so it was still there. Luggage is expensive. Maybe a little more care can be used when handling your customers luggage. My name is FredsPepper. St Marrteen. All said I have to purchase new luggage and am requesting to be reinburst in some way . Thankyou. Freda Pepper

Excellent service. Quick boarding ...no hassle. I travel with a wheelchair person and everyone was so helpful on our last trip.
Attendants on flight were awesome. Quick with a joke. ..many times they made the whole plane laugh. Always had a smile. You guys are great.

We were scheduled to fly with WestJet for our flight to Puerto Vallarta on Oct. 24,2015 the day the class 5 hurricane threatened to hit. We anxiously listened to the predictions of devastation and decided that we needed to cancel our holiday plans. I spoke with a WestJet representative and she was VERY understanding and friendly. WestJet had not yet cancelled their flights to Puerto Vallarta, so she didn't have to give a refund at that time. However, she gave us a full credit(no cancellation fees at all) to use towards any other WestJet flights. Well, we ended up booking a flight to Cancun with another airlines going and got a phenomenal price on a return flight from Cancun with WestJet.
Oh yes.. Our American Airlines flights to Cancun was horrible - no legroom, couldn't tilt the seats and no movies. Our return flight for 1/3 the cost on WestJet was great! Lots of legroom, watched 3 new release movies AND didn't have to pay for our baggage either.
We're planning on WestJet for our next flight to PVR.

Oct31/15 Flt 2208 to Mazatlán was a full flight with 5 dogs. One seated in 9A
barked ALOT thro our 6 hrs on the plane. When we landed not only did I have a headache and earache, so did most the passengers. Since my husband & I paid TOP $$$ 1300 for 2 - 1 way fares, we are considering flying with another carrier. We have flown 2 round trips the past 6 years to Mazatlán, and DO NOT WISH to encounter another DOG ISSUE like this. We have flts booked with WJ Dec 19, Jan 6 and April 23/16.
I realize you are a PET FRIENDLY airline --- BUT what about your regular passengers!!!!!
Maybe you might consider your pets ALL travel at the back of the plane. Also
problem dogs should be addressed.
We have a West Jet Visa & travel your airline a lot ----but will not sit near a dog again. We were in seats 9B 9C beside one dog and behind the problem barker. On a full flight it is impossible to move as you know.
Compensation on our costly airfare which was booked 6 months pier would be appreciated.

A HUGE thank-you to Michelle in booking for making our much needed getaway happen!! I stared yesterday trying to book what to me was a complicated transaction using WJ miles and flight credits. My 1st call to a gentleman (didn't write down his name) was very helpful and gave me all the options. I made the mistake of not booking and consult with my husband. When I called back the price had almost doubled. The new member stated if I had the name of the original person I had spoken to she would email him to check to see if he had the information. She was also wonderful to deal with but by then I was a little rattled and wondered if the universe was trying to get me to stay home. This morning I decided to give it one more shot. Michelle ( I finally wrote down a name) worked with me, tweaking all flights and package options. We are able to stay at the hotel we wanted at a great price. I am very sorry I didn't get the names of the members that helped me yesterday, they were patient and helpful to deal with too. Thanks again, Linda

September 20, 2015 at 7:49 pm
Flight WS 225 Halifax to Edmonton. Sept 20. Not to be a jerk but this is second complaint this trip. Why am I paying $86.25 to store baggage down below when my children and I could of brought it on board like everyone else. Same thing both ways. Very frustrating being told no and following the rules and I see bag after bag come on board. NOT FAIR! At least the staff on this trip or fabulous. The staff at the boarding desk on my trip to Halifax from Edmonton a week ago was sarcastic and extremely rude to me in front of my 7 and 9 year old. We had ten minutes to transfer or I would of asked for the supervisor. I love west jet. Always great trip therefore I felt the right to complain even though I'm not sure if it falls on open ears or not.

I would like to compliment your staff at Maui, Hawaii Airport. On the evening of August 04, 2015 we were checking in to fly to Vancouver, Canada and I had an incident right at the check-in counter, I fainted. Your staff was so professional and helpful, especially a young fellow by the name of DREW and of course the Paramedics were called. West Jet would not allow me to fly that evening and I went to the Maui Hospital where I stayed for one night and arrangements were made for us to fly the next evening, Ausust 05th. Arrangements were also made for my husband to stay in a nearby Hotel for the night. We returned the next evening, with my permission to fly in hand, and DREW took over. He escorted us through the check-in routine etc. and actually kept in contact with us until we boarded. I hope this message somehow will reach DREW and let him know of our appreciation for handling this situation. We certainly are very grateful to him. Thanks so much.

August 9, 2015

I was very surprised to read all the negative comments about Westjet, as my experience(s) have always been positive. I am not one to take the time to write reviews good or bad, but one particular Flight attendant made such a difference that she deserves to be acknowledged. I flew from Fort St. John on the 10:45 am flight to Calgary. I am one who only flies as a last resort as I am absolutely petrified to get on a plane. When I boarded the plane the first person I saw was STACEY, the flight attendant. Her genuine smile and perky sense of humour was a delight. She asked how I was doing today, and I replied not so well because I had to take this flight today. She assured me everything was going to be ok. Long story short throughout the entire flight Stacey would come to me and check to see how I was, she offered to hold my hand, she made funny joked to ease my tension, and the list goes on. She went over and above anything required of her, but she also went over and above any level of empathy and compassion for the way I was feeling and how terrified I was. When we landed in Calgary she gave me a big hug and said I did great!! I had a layover and was to fly from Calgary to abbotsford at 4pm. As I was getting ready to board the plane out of no where Stacey was in front of me again. She was so surprised to see me, as I think she thought my destination was Calgary, She asked how I was doing and of course I had been sitting in the airport for a couple hours anticipating the next flight, so needless to say my anxiety was thru the roof. She told me she was headed to Abbotsford as well, although not officially working on this flight to Abbotsford, she would be aboard. I felt some relief knowing this for some reason. She gave me a hug and said she would see me on the plane. I sat in my seat in the first row and watched everyone board the plane, shaking and nervous I felt so sick..I know it sounds so dramatic, but I guess if you are not petrified to fly you wouldn't understand. I saw Stacey and the other flight attendant from our first flight board, as they were both headed to Abbotsford. I saw Stacey poke her head into the cock pit for a moment and than she came and sat beside me. (There was an empty seat between myself and the other passenger) I have no idea is she some how switched things around, or if it was just luck. Needless to say she was the sweetest girl ever. She held my hand throughout the flight when needed, she talked to me to and distracted me when she could see my anxiety levels rise etc. Needless to say it is people like Stacey who make a difference in peoples lives, and I thank her for making both of my flights the best they could be. I have flown different airlines before, and never received any customer service to this level, Stacey treated me like a friend, and not just another paranoid passenger, and because of Stacey, Westjet will always be my first choice of airlines. I hope Stacey gets the recognition from her Employer that she deserves because she went over and above her job expectations. Thank you Stacey.

Laura-Mission, BC

Two thumbs up for the WestJet Check-in staff on a July 19th flight to Vegas. My husband and I were travelling with relatives from the U.K. including a 16-month-old toddler and we almost missed the flight because they were without required documents to enter the U.S. from Canada. Needless to say major delays ensued while panic stricken 'rellies' tried to fill out forms online. Time was ticking and the online terminal was as slow as molasses. However, our attendant who checked us in (wish I had made a note of her name but I think it was Irina?) went above and beyond to ensure that we made our flight in the nick of time. Thank you, Thank you (Irina) - you were amazing!! Westjet I am so thankful you have competent and caring employees on the frontline.

Two thumbs up for the WestJet Check-in staff on a July 19th flight to Vegas. My husband and I were travelling with relatives from the U.K. including a 16-month-old toddler and we almost missed the flight because they were without required documents to enter the U.S. from Canada. Needless to say major delays ensued while panic stricken 'rellies' tried to fill out forms online. Time was ticking and the online terminal was as slow as molasses. However, our attendant who checked us in (wish I had made a note of her name but I think it was Irina?) went above and beyond to ensure that we made our flight in the nick of time. Thank you, Thank you (Irena) - you were amazing!! Westjet I am so thankful you have competent and caring employees on the frontline.

Hello i am calling about the treatment i received onflightws443 evening july22 your percer at the rear of the plaine and the captain helped me through a medical crisis. Adverse reaction to medication. It was life thretning i was told by my doctor. Thankyou. All staff

We had an early 6:15 flt. Tues. morning flying from Victoria to Toronto, the best experience I've ever had at any airport. I usually hate the airport ordeal but last Tues. everything went so smoothly and easily I just couldn't believe it. WestJet staff were so helpful and friendly that it ended our wonderful holiday on such a happy note. Will certainly fly WestJet again.

I would like you to know what an excellent staff you have at the Victoria, BC airport. Because of the fuel dispute in Toronto, our original flight on July 4, 2015 was delayed and our connecting flight would have left before we touched down. The booking agents were all so pleasant while they tried to get our travel arrangements changed around. They really went above and beyond for us even though there were very unhappy people all around us.

My wife found out her flight from another airline was delayed 3 hours which would cause her to miss her connecting flight going to a large family reunion in Newfoundland and revisit where her deceased grandmother used to live. We saw where Westjet had a flight possibly available. We called and spoke with an agent named Francy. This woman was perhaps the best customer service person I have ever had the pleasure of working with. She assisted in booking including changing connecting flight and rerouted the baggage all while keeping contact with use through out the entire day to be sure things were going properly. She even requested that we contact her after reaching the destination so she would know everything went according to her plan. She provided her phone number to assist in any future flights from Westjet. The day started out like the trip from Hell but this woman Francy changed all of that. We will always remember her fondly in future travels. Westjet is very fortunate to have this caring employee.

On June 23, 2015 I phoned Worldmark by Wyndham Travel Agency to book a flight to Kihei, Maui for Mar 4-18, 2016 - a confirmed timeshare vacation. I was expecting to use the $1774.24 worth of WESTJET airline ticket credit. This credit was due to a cancellation of travel plans to Los Cabos, Mar 10-24/2015 due to the hurricane's devastating destruction of the Coral Baja Resort.
Some months after the cancellation of the Los Cabos flights, I was told by a Worldmark travel agent that we could use this flight credit up until April 10, 2016 but we had to book it by July 23, 2015. Assuming that this info was accurate, I planned to get our new flight reservations in order on June 23, 2015.
A very efficient travel agent for Worldmark,Velma,was fairly sure that I had misunderstood what I was told and that there would be NO possibility of using this credit for a flight taken past July 23, 2015. After a short discussion with Wendy, informing her that she was my agent and should be trying every option possible to facilitate my new booking, I asked her to call WESTJET Customer Services. Within 10 minutes we were not only able to transfer the credit to a new flight to Maui on Mar 4-18, 2016 but we were upgraded to a Flex category and not penalized airline fees.
I was ecstatic to hear this news. I felt from previously experience with WESTJET that they would be reasonable and compassionate towards our Los Cabos cancellation dilemma and would try and accommodate us, particularly when we were booking a flight to Maui with them. I believed pursing this with Customer Relations was hopeful. Although Wendy initially was not optimistic about a successful outcome to this situation, she was more than happy with the outcome, too. With this outcome, she was encouraged that some airlines (not American ones, she said) were able to make exceptions to policy based on unusual circumstances. Her concluding comments were, "Whenever possible I will try and use WESTJET as my carrier".
In conclusion, I would like to say thank you to WESTJET for your high level of customer service. I remain extremely positive about any travel plans I have with you.

I wish that a person involved with staff orientation would impress upon these people that the word MYSELF has a specific meaning and place in our vocabulary. That place is not in this sentence which I heard from four different people on a recent flight from Regina to Kelowna with a change in Calgary and the same on return with a change in Edmonton: "I would like to introduce the cabin crew - Mary in the back, Helen in the middle and MYSELF Helen in the front of the cabin." I thought this poor grammar was fading but apparently not with Westjet staff.

Absolutely Awesome- I was to fly on Friday, 20 mins before boarding received a call our daughter was in a car accident. I had to miss the flight. West Jet not only re-scheduled my flight but waived service charges. I could not have asked for a better experience in a negative situation. I thank them for being so caring and compassionate in my time of need.

Hi, i book my flight on my mobile,how ever i realize i did not get a conformation email saying that i was book, so i call customer agent to see if they can resolve my problem, i got thru with a lady on phone she ask me for my name, i told her i have been charge, and i have not received a conformation email for my reservation code, she told me that shes seeing where i booked my flight but it had not charge and saying some thing is wrong with my card and i should call bank. I dont know what this agency was telling me but i checked back on my visa card and see were westjest have drawn my money frm my card.i came off the phone and try to contact my bank, but i was not getting thru, so i call back westjet because i was so upset, i got thru with a different agent, her name was Christina her ID member#21684 she was so helpful. She resolve my problem , she has great customer service skills and have patience with me.she ask me for my card number, and every thing went thru some easy, all the previous agent has to do it just try with me on the phone.she give up on my so easy telling me to contact bank, after i have been charge already.

During our recent trip to Ixtapa we would like to express our appreciation to our West Jet rep Danny. Very helpful, spoke English very well and provided a lot of information. A very good employee.
We would also like to comment on the internet and wifi at the Barceló. In the 21st century we believe that this should be free as in all the other resorts, coffee shops, restaurants, etc. it is free. When you do purchase the wifi you are always at the front desk as they keep bouncing you out. Maybe West Jet can have some influence in changing this.