Windows Live Customer Service Complaints - page 2

losy service. Can never get my e-mails when needed. There always seems to be a "problem".

My "horror story" with Windows Live is even scarier. I had to keep a message opened on another tab while I was typing one and therefore when I logged off I had to do it on both tabs. When I tried to log in again I got that retarded screen saying "Looks like someonelse is using your account".. And I was like -! It was me using it from 2 different tabs! And from that point on "the ballad of the hotmail rapture" begun - nearly 2 months ago. No matter how many times I tried to fill up their stupid recovery forms, answering to even more questions than I've been asked - STILL they could not verify me as the owner. Now, I had lots of business files in that hotmail account and this is causing me a big loss.. People have to be AWARE of what they are risking by operating through an hotmail account as their main medium of business communication. Good thing I have been able to contact my customers and give them my new GMAIL account. If I wasn't able to contact them I would have lost quite a lot of credibility and money too. BTW, the "help" forum is a bunch of automatic responses from robotic moderators - No help there.

Dear microsoft, SCREW YOU.

Absolutely the worse experience I have ever had with customer support. I have been trying for weeks to have a product key code sent to me so that I can download windows 8 media pack. My new laptop's dvd player stopped working after installing 8 and I was informed that a free download would restore the function again. Countless telephone calls have been a waste. I was first sent an email with a link to obtain the code. Tried 3 times...message each time that the code would be emailed to me within 72 hours...never happen. Many many telephone calls to have this resolved. Many links emailed that did not work....produce key codes that were not valid. I think this was a scam to have me pay for the download instead of providing for free limited time offer. The absolute worse customer service I have ever had!!!Horrible, terrifying, appalling awful!!!

HORRIBLE!!!! I just got off the phone with Live unsupport team. 40 mins., 6 transfers and skyhigh blood pressure later... Finally told that they DO NOT provide phone support. Only email. Well they have emailed me a link 8 times this month, which takes me to a page that says there is a temporary problem with this service. Try again later. Tried it 100 times in 30 days. Same message. I have never experienced such lousy customer service in my life. Gmail, here I come...

One of the worst experiences I've had with technical support. Did not help at all! Was told they could not offer support for Windows Live via telephone, only by email. Had to call back 3 times to talk to 2 different people and 45 minutes later, still no results. Don't waste your time.

Every two to three months I get locked out of my windows live email. There are no warnings whatsoever.

And, then when you try to contact them they transfer you and leave you on hold for extended periods of time.

This is horrible! I can't check my email and I don't know why.

i am having trouble trying to get a hold of the tech people and all i get is a recording is they are closed and i want to do is get a code to get access to my email is that so hard to just ask for help thank Microsoft you are just giving me grief.

Horrible, Horrible, Horrible. My son has played xbox live for many years and xbox before that. He got locked out of his account for absolutely no reason whatsoever and we have spent weeks trying to recover his account. xbox live and windows live have the same ownership and It's a sad day when they pretend they are separate all in the name of swindling young kids out of hard earned money and locking them out of xbox live when all they want to do is play the %#$&%@ game. We have jumped through hoops between xbox live and windows live running back and forth between pc and xbox, waiting for e-mail resets that do not work, and talking to customer service tech that are morons. I think they want us to pay for a new account, when out present account has 8 months left. They want to steal our microsoft points we paid dearly for. This has left a sour taste that won't go away soon. I give their customer service an F- mostly for ignorance and poor attitude. I'm sorry to leave such a negative note but I want others to know they aren't alone.

This has to be the most horrible support system I've ever encountered. I call Apple support and immediately get a live person to resolve my issue. I have called this number and other numbers in vain for more than hour, waiting, waiting '” only to be disconnected! Unbelievable! I will never, ever buy an MS product again.

since when did we stop helping your customers, I have been given 7 different phone number and no one will help. completely unhappy with the way you treat your client. Sad, I will never purchase another product from you, since other companies have support, then I will use them. If one more of your people tell me they are sorry they can't help, I think I will explode!!!!!!!!

worst customer support , my two account linked to one another got hacked and i kept on repeating my self and sending emails and jumping the hoops for 3 months no response and then i tired to chat with customer support, no luck in fact they are useless and rude i called customer support from this site still no progress i plan to ditch the windows account for ever and my xbox is locked as well its pathetic.

Was set up (use Outlook Expess XP) but was set up through HP, Windows and the help on the Live site one line. Haven't received any email since then. There is a problem with their support (All of them). I will have a test tomorrow but if it doesn't come through I will have to spend a fourth day with all these techs and I will be a very unhappy camper (more so than I am now!)!. This is not a helpful site in my eyese. Someone can hopefully change that tomorrow!

Has the the absolute worst tech support ever!!!! I got locked out for too many failed attempts at my security question and I try to call/email tech support and get no response! Ive waited for almost a week with no anwser!

I am also a victim of being hacked and then the "Windows Live" lack of support. I have been waiting for a week for a password reset. I finally received an e-mail with a link to reset my password. Now I consistantly get a message stating "there is a temporary problem, please try again later". I think it is time to give up on Microsoft and stick with g-mail.

cant get any info at all only want to log into windows live cant remember live id cant retrieve it via any online help and phone numbers keep saying number dosent exist now cant get any apps on phone can anyone help

My friend and I have been useing our web cams to talk to each other for two and half years on windows live great, he went over to BT Infinity and it stop working after four mouth BT got back to him and send sorry windows live don`t work with our Infinty bad luck try to get help from windows live no luck there.

im an xbox gamer that made some gamertag so i can play xbox. then i gave information to some website so i can play xbox. This all happened after paying 300 dollars for an xbox and extra stuff SO I COULD JUST PLAY SOME DA@# XBOX. Ive been buying 60 dollar games for years. now i just want to play Skyrim and they need my windows live account info. Jumped through hoops on a gauntlet of websites just to get here and it looks like some bash blog instead of a tech response program. for all the trouble and money i feel pretty let down. after two broken XBox 360's years of annoying people at tech support and now seeing how cool and user friendly my roomates PS3 is im about to take my cash and walk. seriously Microsoft, use the hundreds billions you get paid worldwide to keep your world wide customer base happy. i need a person to help me get my windows live info so i can JUST PLAY MY D@#* XBOX!!!

The worst customer service. If you are not a paying user, customer service cannot help you. Go online and still cant get answers. I've been trying to send attachments and getting a sign "error." STILL can't get my work done. I think it's over with me and msn...

I lost my password for one of my Xbox Live accounts. Support just kept sending me to password reset page over and over again. They kept sending the new password to an expired email account. All their emial responses seemed to be computer generated. It seemed that they were not reading what I sent them. Final solution BUY a new profile. I spent $100.00 on a family pass 5 months ago and can't use it anymore and they want me to spend more money on their services. I am probaly going to call CC to do a charge back

i found out today that my x box live account got suspended till 12,31,9999. when i called them to ask why the representative told me to go on the x box live forum and comment my problem there because he is not help me hmmm . first of all if i am not able to have my problem fixed when i call , if i am going to be send to a website that is going to send me to another website only to write a comment on the forum and have to sit like a dump*** till someone replies to me why the hell am i paying 50 dollars a year ? i am tired of having to pay for every single thing on x box live so far even the digital avatar T-shirt cost's 3 to 4 $ on top of that 50$ a year and that is if you buy it year to year if you buy it every 3 month's you will end up paying 100$ a year . i guess PS3 is not that bad after all. it's time for change .

windows live technical support sucks they have no idea what they are doing or how to even help anybody it takes them forever to even answer the phones or try to help why do they even have a technical support if their not even good for anything it's some real bullsh## that they get paid to sit around and help people when their jus a bunch of dumba#### that can't do anything

i have been blocked from my account because of something you suspect but to my knowledge i have done no such thing , my problem is that you are asking me to provided informaton i created decades ago and because i can not remember you would not let me into my account .... i am totally disturbed because i have some valuable class info in that box and this is the second time it has happen ... what i would like is for someone to talk to that can help my situation and not run me around ...and that fact that i can not reply to your support because it goes to an unmonitor box sucks ...how is that helping ?

WINDOWS LIVE IS NO LONGER USER FRIENDLY. I HAVE FOUR EMAIL ACCOUNTS, AND CAN'T SEND OR RECEIVE ANY MAIL. NO ONE IN MIRCRSOFT CAN HELP ME, SO WHAT GOOD ARE YOU, NO TECH SUPPORT NO PHONE SUPPORT, NO HELP AT ALL. SO WHY SHOULD I BOTHER, WINDOWS LIVE, NEEDS TO BE FLUSHED AWAY.

After 20 minutes of waiting i finally get to talk to an agent then after i explain the i cant get into my xbox 360 account they hang up on me!!!!

I received no help for my blocked acct! It was like going round and round in a revolving door, I am back to square 1 trying to reset my password per windows live online directions. If my account is recovered, I will not use MSN again.