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XM Radio Customer Service

User Reviews, Ratings and Comments

XM Radio customer service is ranked #410 out of the 628 companies that have a CustomerServiceScoreboard.com rating with an overall score of 30.65 out of a possible 200 based upon 1787 ratings. This score rates XM Radio customer service and customer support as Disappointing.

NEGATIVE Comments

1,686 Negative Comments out of 1,787 Total Comments is 94.35%.

POSITIVE Comments

101 Positive Comments out of 1,787 Total Comments is 5.65%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
    • Viewing XM Radio customer service complaints
    1 - 25 out of 1,686
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  • Please make sure to go to Sirius/XM's facebook page to vent your frustration with this radio monopoly. MAYBE one day the CEO will actually read how the customers are horribly treated and do something about it.

    They need to stop paying these celebraturd muscians and start taking care of their customers - THE ONES WHO ACTUALLY PAY THE BILLS FOR THIS HORRID COMPANY.

    I hate XM 5/13/13 6:22PM
    Official company reply

    Hi there-

    Please send us an email with your contact information to SXM_Help@siriusxm.com, so we can help answer any questions, and address your concerns.

    Thanks,
    SiriusXM Digital Care Team

    SIRIUS XM Help 5/14/13 10:37AM

  • YES, - HORRIBLE customer service. I'm on my 3rd call now in 5 min- 1st one disconnected us then 2nd call - repeated everything again - and she transfers me to a Spanish speaking person - who knows why- now asking for supv. No one is AMERICAN that speaks ENGLISH. Even in past - worst cust. service anywhere. I've also been on with them for 30-45 min at times. They are very aggravating - and yes, they auto renew you - will not refund your $$ if you cance - they want to keep on your account.

    elaine 5/13/13 11:37AM
    Official company reply

    Hi Elaine-

    We are very sorry to hear about your experience with us, could you please send us an email with your contact information to SXM_Help@siriusxm.com, so we can help you with your account.

    Thanks,
    SiriusXM Digital Care Team

    SIRIUS XM Help 5/14/13 10:36AM

  • In the process of re-arranging their radio stations, they eliminated the Nav-Traffic feature in ALL Acura cars. They are totally shameless, incompetent, clueless, irresponsible. Stay away from them.

    Dimitri 5/12/13 11:58AM
    Official company reply

    Hi Dimitri-

    Could you please send us an email with your contact information to SXM_Help@siriusxm.com, so we can help with your Acura.

    Thanks,
    SiriusXM Digital Care Team

    SIRIUS XM Help 5/14/13 10:35AM

  • I refuse to speak with any of the Asian or Phillipine boneheads as they speak english in broken handwriting, and are just plain stupid.
    When I asked for, and then demanded to speak to a U.S. based listener care rep, I was refused. When I asked to speak to a supervisor, I was told I could deal with the person handling the call or no one at all. When I told that person that if I was not connected to a U.S. rep they would lose my business, I was told they didn't care. Then the Phillipine rep told me that she thinks Americans are arrogant. I agreed with her, but added that at least we had earned the right to be. And, that was part of the reason she wasn't speaking Japanese.

    Anonymous 5/11/13 9:41AM
    Official company reply

    Hi there-

    We are very sorry to hear about your experience with us, could you please send us an email with your contact information to SXM_Help@siriusxm.com, so we can help.

    Thanks,
    SiriusXM Digital Care Team

    SIRIUS XM Help 5/14/13 10:34AM

  • Your product has less value than it has had in the past. The older we get the less time we spend in our vehicle. At 1/3 the price it doesn't offer us the value you apparently think it is worth.

    When I call I will deal only with a USA located person.

    xm-5031466721 5/8/13 11:04AM
    Official company reply

    Hi there-

    If you have any questions please send us an email with your contact information to SXM_Help@siriusxm.com, so we can help.

    Thanks,
    SiriusXM Digital Care Team

    SIRIUS XM Help 5/9/13 9:32AM

  • Absolutely brutal customer service! I bought another unit and wanted to switch from the old unit to the new unit. WHY WAS I CHARGED $40?? Seriously, I'm aware of what is involved to get the new unit to work and its NOT $40 worth of effort. You'd think that after being a subscriber, WITH MULTIPLE ACCOUNTS for the last 6 years, you'd be able to waive such frivolous charges.

    Also, DEVELOP AN APP FOR Blackberry 10 devices. Why am I paying for a service I can't use?

    Super disappointed.

    Marcomecelli 5/7/13 11:37AM
    Official company reply

    Hi there-

    We apologize for the experience you have had with us and for the unexpected charge. Could you please send us an email with your contact information to SXM_Help@siriusxm.com, so we can take a look at your account and help with this.

    Thanks,
    SiriusXM Digital Care Team

    SIRIUS XM Help 5/7/13 2:08PM

  • I made a comment and was told it to large for the comment even though it didn't stop accepting the comments.

    Anonymous 5/4/13 10:47AM
    Official company reply

    Hi there-

    If there's anything we can help you with, please send us an email with your contact information to SXM_Help@siriusxm.com, and we'd be happy to help.

    Thanks,
    SiriusXM Digital Care Team

    SIRIUS XM Help 5/6/13 1:19PM

  • Worst customer service I've ever had to deal with. I had to call 3 times over a 1-2 year period to cancel service on a car I no longer own. I only discovered the service hadn't been canceled when they tried to automatically bill me on my credit card. There was NO record that I had ever called previously. I would think transferring a service from one car to another would be pretty standard business. Maybe the fact that the CS person barely understood me, didn't help.

    Mega321 5/2/13 5:25AM
    Official company reply

    Hi there-

    We apologize for the experience you had with us. Could you please send us an email with your contact information to SXM_Help@siriusxm.com, so we can help with this and take a look at your account.

    Thanks,
    SiriusXM Digital Care Team

    SIRIUS XM Help 5/2/13 10:24AM

  • Your customer service is terrible. I purchased a Sirius table top radio recently from you, have had to call 3 times in the past two weeks, lose service. Today spent 15 minutes on phone first with Victor, who could not help, then Islam who was hopeless and could not help, he transferred me to the next step, she asked my telephone number I gave it, then was disconnected, she did not call me back. This seems to be the procedure, go to a couple of techs, then get
    disconnected, I am getting very fed up with it all. By the way radio is still not working. Nancy Larson tel 650 349 0941, email r.larson@att.net

    larson0941 5/1/13 7:50AM
    Official company reply

    Hi Nancy-

    We apologize for the experience you had with us. We will contact you to help.

    For your privacy you may want to delete your contact information from this post. We have taken your contact information and will be in touch.

    Thanks,
    SiriusXM Digital Care Team

    SIRIUS XM Help 5/2/13 10:21AM

  • like everyone else customer service is impossible to work with and of course I am recieving bills for programming and what not that I do not owe. will no longer use the services of this messed up company!

    JimBob 5/1/13 6:32AM
    Official company reply

    Hi JimBob-

    Could you please send us an email with your contact information to SXM_Help@siriusxm.com, so we can help with this.

    Thanks,
    SiriusXM Digital Care Team

    SIRIUS XM Help 5/1/13 6:39AM

  • I recieved a past due letter in the mail today. my due date is may 8th. I called listener care and asked why I received this letter with no satisfaction. this lady was obnoxius and very not qualified to answer my question. she just kept repeating the same things over & over. would not let me speak to anyone else. kept me holding on the line. when she cme back she started the same things again. I am considering cancelling my subscription because of very poor customer service with people that just dont know what they are doing. very frustrating.

    da4de 4/30/13 10:14AM
    Official company reply

    Hi there-

    We apologize for the experience you have had with us, could you please send us an email with your contact information to SXM_Help@siriusxm.com, and we'd be happy to answer any questions you may have.

    Thanks,
    SiriusXM Digital Care Team

    SIRIUS XM Help 5/1/13 6:38AM

  • Every time I have talked to customer service it is obvious they aren't American or even close to American. Don't have somebody you trained to speak English just to call me dial my number for any reason what so ever. I get your emails just fine. No need to call. You want to save me the trouble of you not disrupting my service? Don't. Just cut it off. I'll get the message and fix it. Don't have some foreigner call me when people in my family can't find work because of outsourcing. Then to ask me my age & turn around and ask me if I'm over 18? Either you can't comprehend English well enough or you weren't paying attention to begin with.

    Carmenperry 4/26/13 11:05AM
    Official company reply

    Hi there-

    We apologize for the experience you have had, could you please send us an email with your contact information to SXM_Help@siriusxm.com, so we can help.

    Thanks,
    SiriusXM Digital Care Team

    SIRIUS XM Help 4/26/13 12:05PM

  • This is the most pitiful company I've ever dealt with. Called last Saturday b/c my radio was no longer working. The associate I spoke with tried to resolve and forwarded me to sales when they could not. I agreed to buy a Lynx radio, which I was told was identical to the old Sportster I had. After asking 3 times if I needed additional equipment and being told no, I could even plug it into the Sportster unit I had (LIE) I bought it. However, the salesman charged me for 2 radios instead of one and it took me 4 phone calls and 2 hours of my time to get one of the charges reversed. I got the radio today and found out it requires a portable speaker system for another $140. When I called to ask why I was LIED TO BY A SIRIUS XM SALESPERSON who obviously wanted to get credited for a sale, there was no answer despite me speaking to a manager. I've been a customer for 7 years and when asked what my options were I was told the only option was to pay the additional $140. If I had known, I would have purchased everything on eBay for a fraction of the cost. I'm about to cancel my two subscriptions and go back to terrestrial radio. Sirius XM: Please get people at your offshore call centers who have English as a first language as none of the six people I spoke with could comprehend what I was saying, nor could I understand them. They also knew NOTHING about the products. This whole situation is absolutely disgraceful way to treat your customers. Again, I've had it. I've never been treated so poorly and as a 7-year customer, I'm disappointed. And Sirius XM: Don't bother telling me to use that email address you send to everyone to forward my contact information. I'm not so stupid to believe doing so will resolve anything and that generic message further proves that you care nothing about keeping your customers.

    IconStyle 4/24/13 8:31PM
    Official company reply

    Hi there-

    We apologize for the experience you have had. Could you please send us an email with your contact information to SXM_Help@siriusxm.com, so we can help.

    Thanks,
    SiriusXM Digital Care Team

    SIRIUS XM Help 4/26/13 12:04PM

  • I have just ended a 45 min call with XM. The call was because they sent a $55 charge to NAFS of Canada (collection agency) because of a so called "cancellation fee" that they charge when you cancel your radio. I have two radios with XM one in the car and one portable. The portable one is the one I removed from the account. This removal of the portable from my account caused them to close my account and immediately send my file to the collection company. As a result of this action the radio in my car was affected. The rep on the phone indicated that they will wave my fee. This was offered a minute into the call. Why are they so willing to wave a fee that they started out by sending to the collection company. A note to XM...I did call you and tried to resolve this issue only to be given your standard line that you seem to give all customers. I asked for a letter to indicate that my fees will be waved and also indicating that my credit rating will not be affected. I was advised you have a standard letter for this. When I asked for the letter to also indicate an issue I have with when my credit card was last updated I was told this was not possible because you use a standard letter. REALLY????? Aren't standard letters suppose to be used for things like the company is moving and you want your customers to know you have a new address. Standard letters should not be created for the waving of fees!

    The product being offered is desirable but the administration that XM is using to market, charging and collect from the customers makes the product not worth the price in the end.

    XM please don't ask me to contact you to resolve this issue as that was already attempted by myself and XM failed to want to make change.

    leewin44 4/23/13 9:56AM
  • I was just on the phone with two customer service reps then got transfered to a third when I got disconnected. Total time was 48 minutes with Zero accomplished in regards to a power cord for there cheap car radio that broke in lees sixty days in use. They wanted to charge for a new radio kit!I want to cancel but there telling me a $75 fee will need to be paid. I was never told there was a cancellation fees when I purchased the service in Jan. I will take this up with my cc company and go back to listening to free radio! By the number of complaints you would think they would try to improve there service levels.

    Free Radio 4/20/13 9:35AM
    Official company reply

    Hi there-

    We apologize for the experience you have had, and for the dropped call. Could you please send us an email with your contact information to SXM_Help@siriusxm.com, so we can help.

    Thanks,
    SiriusXM Digital Care Team

    SIRIUS XM Help 4/22/13 12:50PM

  • I talked with a customer rep. a month ago and he gave me a price for a plug and go radio w/a subscription. After 43 min. on the phone his computer went down and said he would enter the info in my account so I could call back and complete the purchase. 7hrs. later I called back and a different rep.could not find the info and quoted a price almost twice of the earlier price. Rep made no effort to check out my first call. I received a email from Siriusxm several weeks later in early April offering me a special deal. I went online and checked it out and decided to take it. Rather than doing the deal online I called and talked to a rep. He confirmed the deal and also was going to waive shipping and some fees if I subscribed for a full yr. I agreed and requested the total price to be charged to my credit card. He stated the first charge would be for the radio,20.00 w/shipping charges waived. The second charge would be for 109.89 for the 1yr. of service. This charge would not be made to my card for 7-10 days until the radio is received and activated. I ask for a total price of the two charges with any taxes and fees added. Rep. took a while but told me 151.00. Ichecked my credit card account several days later and found two transactions to Siriusxm, one for 28.40 and one for the next day for 196.45. I called siriusxm to complain and the rep was nice and listened and put me on hold while she talked with a supervisor. She came back with a counter offer. I told her I was not interested with a counter offer and wanted my credit charges straightened out. I was put on hold and told that after several months the contract on my other car would end and that things would work out then. I said no and that I had not even received my new radio that was ordered. I told her I would not activate the radio when it comes and wanted a refund. Not sure anything will be done so I called American Express and they will take care of the charges.

    tgb 4/15/13 9:56AM
    Official company reply

    Hi there-

    We apologize for the experience you have had with us, please send us an email with your contact information to SXM_Help@siriusxm.com, so we can further investigate this.

    Thanks,
    SiriusXM Digital Care Team

    SIRIUS XM Help 4/22/13 12:48PM

  • i have been a cust from the start, payment came out of my bank acct on a monthly basic now my radio is shut off because they stopped taking my payment and claim i didnt auth payment

    robert 4/9/13 5:41AM
    Official company reply

    Hi Robert-

    We apologize for the experience you have had. Could you please send us an email with your contact information to SXM_Help@siriusxm.com, so we can discuss this in more detail.

    Thanks,
    SiriusXM Digital Care Team

    SIRIUS XM Help 4/9/13 8:43AM

  • been a customer with xm fr over 8 years. I now have 2 radios and 2 online accounts that are used all the time. I got a bill for one years of service for $558. thats too much money for 2 radios and online. i got another bill for $53 and i called to pay that bill and was billed $58"fraud". I then called again and again after weeks of my other radio did not work "activated" and that care rep was not very nice and said that she was sorry and would cancel my service. I told her i couldn't afford the $558 bill. I explained i had a bill for $53 and was charged $58. the rep sad there was errors in there system and she credited my account and made a new bill for $368. I was very cunfused as last year and fr the last 4 years i payed allot less. they should have been one main account and the addon radio not 2 totally seperate accounts. I asked to talk to a supervisor and she said they couldnt do that. i still have not been called as she said they would make a note on my account.

    estouch 4/8/13 3:27AM
    Official company reply

    Hi there-

    Could you send us an email with your contact information to SXM_Help@siriusxm.com, so we can look into this.

    Thanks,
    SiriusXM Digital Care Team

    SIRIUS XM Help 4/9/13 8:42AM

  • Cancelled my service due to deceptive practices. My account was up for renewal, and I renewed and authorized an amount for a six month renewal. Later someone else called and said I was charge $10 more than I authorized, but I owed $10 more. I immediately cancelled my account. I will not do business with deceptive and greedy sales people, nor the businesses which authorize and encourage these sales tactics. The only things I can say that is positive is that the cancellation person was professional and did not try to pressure me into not cancelling after asking once and again requested cancellation.

    Anonymous 4/5/13 10:07AM
    Official company reply

    Hi there-

    We apologize for the experience you have had with us, could you please send us an email with your contact information to SXM_Help@siriusxm.com, so we can help.

    SiriusXM Digital Care Team

    SIRIUS XM Help 4/5/13 11:33AM

  • I paid my bill of $69.99 and was charged $725.00 on my debit card. The numbers don't add up. I called customer service and they said it will take 3-5 days to go back in my account. I have checks out plus on spring break in Vegas. The only think they offered was a $10 credit. Really!!!!

    CF 4/4/13 10:06PM
    Official company reply

    Hi there-

    We apologize for this. Please send us an email with your contact information to SXM_Help@siriusxm.com, so we can help.

    Thanks,
    SiriusXM Digital Care Team

    SIRIUS XM Help 4/5/13 9:38AM

  • You should not call people at work. I have asked you several times to call home number after 6 during the week.

    Anonymous 4/1/13 4:03PM
    Official company reply

    Hi there-

    We apologize for the calls at work, could you please send us an email with your contact information to sxm_help@siriusxm.com, so we can update your contact information.

    Thank,
    SiriusXM Digital Care Team

    SIRIUS XM Help 4/2/13 8:06AM

  • Why are there no live people to talk to. This did just cost you an account and a reactivation. Now I remember why I cancelled the last time after your 6 month special. You are getting harder and harder to get a hold of. That scares me!

    YOU SHOULD KNOW 4/1/13 1:48PM
    Official company reply

    Hi there-

    We apologize for the experience you have had. Could you please send us an email with your contact information to sxm_help@siriusxm.com, so we can help.

    Thanks,
    SiriusXM Digital Care Team

    SIRIUS XM Help 4/2/13 8:05AM

  • I sent my email to the customer service person who, as is the case, was not helpful and rather petty and condescending.


    I hope someone out there can start a new satellite radio company that treats its customers with some damn respect and damn appreciation.

    I hate XM 4/1/13 10:33AM
    Official company reply

    Hi there-

    We're sorry to hear that. You send us an email to sxm_help@siriusxm.com?

    SiriusXM Digital Care Team

    SIRIUS XM Help 4/2/13 8:04AM

  • The policies and general system issues that Sirius XM displays show a complete contempt for the customer. Their customer service personnel have always been polite to me, though their corporate policy clearly forces these representatives to make a customer jump through hoops to achieve anything but handing over additional money.

    I was a loyal and happy customer of XM for 5 years. After buying a new car, I called to have the service transferred to the new vehicle. I was told I would be charged a $75 transfer fee, so instead I told them to cancel the account. I was immediately transferred to a manager who offered to waive this BS charge. I transferred the service and all was well, though on my next credit card statement I had received a refund and my service ended at the end of the cars promotional time.

    The only real complaint I have about this is the attempt to extort me, a long term customer, for some crap fee that costs the company nothing. Once they cancelled the service, after I had agreed to keep it with the waiving of the transfer fee, XM then sicks a salesman on you with a weekly call to get you to renew. This also angers me. Eventually I agreed to a new promotional deal, though I refused to be enrolled in automatic renewal. The salesman assured me this wouldn't happen, though six months later it did all the same.

    Its just not worth being involved with any company that doesn't value you as a customer. There is a CEO where ever looking for any way to ring up additional charges for your privilege of receiving a basic service with many alternatives...

    jmouw 3/31/13 4:26PM
    Official company reply

    Hi there-

    Thank you for being a loyal customer, we'd like to discuss this in more detail, could you please send us an email with your contact information to sxm_help@siriusxm.com, so we can help.

    Thanks,
    SiriusXM Digital Care Team

    SIRIUS XM Help 4/1/13 8:32AM

  • These folks' customer service is the worst I have experienced of any company in the past 10 years. I keep getting transferred from one person with an accent I can't understand to another person with an accesnt I can't understand. All of them read from a script, and do a pretty horrible job at that. When I asked to speak with someone in the States, they said it was impossible to get me to a person in the States, because the calls are randomly routed. They totally suck.

    caricell 3/30/13 7:33PM
    Official company reply

    Hi there-

    We apologize for your experience, could you please send an email with your contact information to sxm_help@siriusxm.com, so we can help.

    Thanks,
    SiriusXM Digital Care Team

    SIRIUS XM Help 4/1/13 8:25AM

  • Submit your comment >>
    • Viewing positive XM Radio customer service ratings
    1 - 25 out of 101
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  • I just called and had a great experience. I was on hold for less than 30 seconds. The contact center sounds like Manila - which i only know because I've been to Manila several time. The accent was light and very pleasant. He took care of my problems in no time.

    r-fig 2/7/13 5:22PM
  • The cancellation number got me to a real person quickly, and she seemed helpful in canceling my account. We'll see in the next few days if it really happened or not. But so far so good.

    none 12/30/12 9:49AM
  • Gee, I just got help from XM and I had no problums with them.

    Jerry 10/29/12 1:25PM
    Official company reply

    Hi Jerry -

    Happy to hear that! If you ever need any assistance, feel free to email us at sxm_help@siriusxm.com and we'll be happy to reach out.

    Thanks,
    SiriusXM Digital Care Team

    SIRIUS XM Help 10/29/12 1:28PM

  • I added a radio for our RV in the summer. I cancelled it tonight successfully with Alma. It was a positive experience--except--I should have been able to do this online. I was told the reason I couldn't was because it would challenge the bandwidth. Hello! The real reason is XM wants to offer me other services, products... In other words, a sales pitch. Then, when you add how long you have to wait to get a person, it is a negative. Come on XM!

    PaulNolan 8/16/12 7:49PM
  • So far, I have not had a problem. I have paid $14.+ for over a year now with no problem. They take the money out like clockwork. I just called and added a skydock for my Iphone in my truck. $30.+ bucks that had to be paid today, and then $23.+ every month after. The only thing that I will suggest, is that you simply make the customer aware of the three available plans that Siriusxm offers and how it will save more money to go the "1-payment route", but not try so hard and push the "One payment" option. It is better to do this towards the beginning of the year (income tax returns) or holiday (being given as a gift). If a person is already set up on a monthly plan, the odds are that they would like to continue with this same plan. I am a somewhat happy customer and simply just want to stay that way.

    DiamondInTheRaw2 7/31/12 7:53AM
  • I have never had any problems with my radio. I also get the online service, and when I try to log into my account a different persons name and email shows up as the account holder. I called today to cancel my subscription because it has become too expensive (114 for 6 months) and money is tight.

    I am sooo glad I didn't have all the problems with customer service that the other reviewers did. I started today by googling a number to call. First # was 888-635-5142 and I was on hold for 36 mins then gave up. Checked for another number and actually read a number from a negative review on here and called 866-635-4070. I took the phone into the kitchen to make lunch (expecting a long hold time) however, my call was answered almost immediately by a representative named Rax. Though foreign, she spoke perfect English. I spoke with her for a few mins, explained about the incorrect online log in and that I wanted to cancel. She asked me for my username and password so she could log into my account and I refused. I told her I just want to cancel and she transferred me to the dept to cancel my subscription.

    Once transferred I spoke with Jenna. This representative was very polite, helpful and expedient. My total call took 20 mins including the time I spoke with the first person. I explained all the same issues with Jenna and she offered me a year at half price ($94.43). I love my Sirius radio so I agreed to the offer. Then she canceled my internet radio to help reduce my bill, placed me on invoice and removed the automatic billing, and reset my username and password so I could register online. I am completely pleased and satisfied with my service today. I thanked Jenna and comment on how happy I was that she was so helpful, especially since I had read so many reviews. She told me they have been listening to the reviews and trying to correct the problem by hiring more people.

    SGunn 7/28/12 12:34PM
  • Just called to cancel my subscription due to selling a car, buying a new one already loaded with XM/Sirius and had no problems. Phone call took about 5 minutes and now a check is "in the mail". So far, so good.

    Anonymous 7/26/12 1:41PM
  • It took me about 5 minutes on hold so not bad. I was ending a 6 month subscription which I only paid $25.00 for, also - not bad. We just didn't listen enough. The only complaint is the lady (who spoke perfect English)offered me about 7 things before she finally cancelled. This was kind of annoying and I just kept cutting her off with a polite, "no thank you". I am sure I will get some more offers in the mail but I can throw them away like all the other crap I get. It does suck and is a little ridiculous in this day in age that you can't just do this on their website. Usually a telling sign that a company is struggling and feels the need to make you call in to BEG you to stay with a bunch of offers.

    steelpen 6/12/12 3:07PM
  • After reading all the comments here I was not looking forward to cancelling my subscription on my old vehicle and transferring to my new one. However, when I called I did not have any wait time on the phone. It was immediately answered by a very nice and professional young lady who was by all accounts an American who spoke perfect english, promptly answered my questions, and switched my service. No problems at all. I'm happy, their happy and the whole world is smiling.......

    Happy 5/29/12 5:53AM
  • I have been an XM customer since 2004, at times carrying as many as 5 radios on my account. I recently traded in my minivan for a car, and I was slightly annoyed to discover a radio change over could not be done online.

    I called last night at 9 pm CST, and the automated machine estimated a wait time of 5 minutes. Twenty minutes later, I was connected with a very pleasant young lady. We had an issue or two communicating due to her heavy accent, but she was kind, patient, and not pushy at all. We had my radios swapped and all the details complete in less time than I was on hold. I know customer service depends all on the representative, and after reading the stories from other posters, I will count myself in a lucky minority.

    Luckie 5/18/12 10:40AM
  • Just called the 800-998-7900 number to cancel my XM service. I held for less than 1 minute and then spoke to Marie who spoke perfect English. I had my service cancelled in 3 minutes. I made sure to record the conversation on my voice recorder and also let Marie know that my next call was to my credit card company's fraud dept. to let them know that we had agreed to discontinue service. After speaking with my credit card company, they now know that any XM charges from this point forward are unauthorized by me.
    If XM tries to charge my account, etc., I will re-post! Good luck to everyone else!!

    Anonymous 5/2/12 11:39AM
  • I'm sorry so many of you have had a bad experience with XM. I bought a new car 2 years ago and let my free trial run out. They did incessantly contact me to renew, but the offers were so good it was hard to refuse. After a year, the cost did increase. Eventually, I decided to cancel (Most of the time I end up listening to my ipod.), but when I did they offered me an excellent 6-month deal. Each successive time I've called to cancel (once the price goes back up), they are able to give me a similar break. As long as they do this, I have no problem. I suppose if you don't want the hassle of having to call and deal with customer service every few months, it's better just to avoid them though.

    anonymous 4/26/12 10:10AM
  • Other than being on hold for 15 minutes the two ladies I spoke with were very helpful.

    Anonymous 4/10/12 7:36AM
  • I had a fairly compicated issue and received prompt and very polite service. Issue was dealt with no problem. I'd give them a 10 out of 10.

    Trajan 3/21/12 12:41PM
  • After reading all of the complaints of the customer service I was a bit worried about my upcoming cancellation of the service. I called the customer service number expecting a long wait but immediately got a customer service representative that was very pleasant, accomadating and spoke very good english (he was canadian). I was so impressed that I extended my service another 5 months for a very reasonable rate.

    Anonymous 3/7/12 2:48PM
  • I was getting ready to order this service but after reading over 120 bad reviews consecutivly I opted not to do so. Instead I wired a 3.5mm cable into your shi--y xm lines and now have aux in my SS. Thanx for suckin balls.

    REDi 2/18/12 9:45AM
  • excellent service switching from one radio to another. immediate pickup by representative. took 15 min because I had to go out tjo my car to get my radio no. even corrected a vin no that was recorded incorrectly by the license bureau. called at 10 pm friday noght

    satisfied well 12/2/11 8:25PM
  • Called to cancell subscription, less than 30 second wait time, very courteous representative. Thank you.

    Anonymous 12/2/11 6:57AM
  • Other than the ridiculous wait time on hold and the internal structure, the customer service is ok. They are nice and helpful. I don't agree with the way they do things overall, they do not have an efficient system to take care of issues. A lot of bureaucracy, like the Government. I hope to see another company emerge to compete so they have to change.

    jessica 11/7/11 8:17AM
  • Changed service from one Tahoe to another. Had a little trouble understanding the lady I talked to, had to have her repeat and speek up but otherwise, I have three XM radios and have good service, have good quoperation when I contact customer service. If I had to complain, I get too many emails fron XM.

    Anonymous 10/27/11 5:52AM
  • Sounds like I'm the only one having a great time with their service:
    I bought my car new in 2004, paid for two years and haven't had to pay since. I haven't paid since 2004 and I still get all the channels.. Woo Hoo

    Anonymous 10/10/11 3:07PM
  • Just cancelled an unused radio. Called the number listed here. 2 minutes to navigate the voice phone tree. Live rep was immediately available. Cancelled the radio with no muss no fuss. Easy Easy.

    Anonymous 9/17/11 12:34PM
  • I would like to compliment one of you customer representatives--after spending about 4 hours trying to re-activate my radio signal and getting nowhere, I got "Annie" on the phone--she was most helpful and called me back on my cel phone so I could be in my car while she activated my signal.

    She was most helpful and considerate to a frustrated consumer.

    Kudos to "Annie"

    Anonymous 8/25/11 1:33PM
  • After years of non use, I cancelled my subscription today and received excellent service and corteous treatment from a rep named Daniel! I was given options to renew and was treated nicely when I declined. It was an excellent experience that took a total of 10 minutes.

    Anonymous 8/19/11 5:24AM
  • I just had my new XMp31 activated. I talked with a lovely young lady who was in Cairo Egypt. She was a huge help. In talking with her, I think she said her name was Amy-but I am unsure of the name.
    The time was 10:00 A.M. CST August 18,2011
    She had a nice beautiful voice and was a big help.
    A wonderful rep for XM radio! Please let her know what a super job she did.
    Bob Wilson
    Huntsville AL

    Anonymous 8/18/11 8:59AM
  • Submit your comment >>
  • I currently work in the customer satisfaction department (aka as the 'cancelation' department) for SiriusXM. I would personally suggest to be transferred to csat whether you want to cancel or not. So you save yourself the time and frustration. As for promotions, those constantly change. First of all, DO NOT call and ask for a promotion. The answer will ALWAYS be NO. Sadly, you have to threaten to cancel your subscription unless you could get a better rate. It's considered a retention department and our job is to save you as a subscriber. The SELECT promos are currently:
    Year for $95 plus fees & taxes
    Year for $86 plus fees & taxes (if there's no tax in your state, the total is $96.75)
    Six months half off $43.47 plus fees & taxes (again, if there is no tax in your state, the total is $48.90)
    Five months for $24.99 (if there's no tax in your state, $28.11)
    We No longer offer the 6 for $25, so please don't waste your time insisting on the extra month. At that point, we just think you're cheap and will just cancel your subscription because we cannot set up the 6 for $25 and we need to move on to the next customer. Plain and simple. Keep in mind ALL SERVICES AUTOMATICALLY RENEW UNLESS YOU CALL IN TO CANCEL. You are NOT required to leave a credit/debit card on file, UNLESS you have a refund being issued. Then you must leave it on file for 3-5 business days otherwise your refund will be delayed. However, Your other option is INVOICE billing. Which means you receive an invoice in the mail NOT email. You can remove your card and have refund sent in the form of a check which takes 7-10 business days to be issued. There is a $2 invoice administration fee added to each bill except where prohibited. Such as NY. There is no $2 invoice fee there. If you have a LIFETIME plan which was purchased AFTER September of 2007 and you purchased it on a vehicle (OEM meaning its not portable or aftermarket) , all you have to say is that your vehicle was TOTALED and we will transfer it for $75!I hope this helps for next time you call in if there's a next time. Maybe you'll get lucky and reach the Iowa center and get me =) I may even throw in some free SXIR if you're nice. Have a great day!

    Anonymous 3/9/13 9:05AM

  • I work for a company that is outsourced by sxm to do their customer service. I recently got 3 calls about the activaton fees charged for no reason. They were right I brought it to the attention if my managers so far no one seemed to Care sxm has 22milliom subscribers so if they hit just a fraction of accounts with that fee it would add up to alot more than the $9/hr I get paid. I bet most people won't notice.

    Anonymous call center worker 12/13/12 5:17PM

  • im currently working as csr for this company and i apologize for any bad experiences that u encountered dealing with siriusxm.

    1st and foremost rudeness of a csr towards the customer is unforgivable with the company and our calls are being monitored by the quality team to make sure the we provide excellent customer service to our clients. rest assured we are polite to our customers even you are irate and frustrated. keep that in mind we are here to help :)

    i would just like to inform you that siriusxm subscription automatically renew and bill on a recurring basis until you call us in to cancel... we inform our customers about this policy in several ways via our website under the customer agreement page and invoices

    if your card is on file with us and you subscribe on a annual service, we provide notification via email address 45 days from the date of the renewal and we always ask for verbal authorization if we can keep the card on file for automatic payment so kindly listen to our verbatim every time u process a payment.

    if you dont want to put the card on file, we can process one-time payment so we can remove the card on file to avoid recurring charges on your cc and we can send you billing statement everytime your account renews.

    regarding the cancellation, if your subscription already renewed and you wish to cancel the subscription, we only CHARGE you for the used time of the service.

    and for the promo the u have for half off price a year or $25 for 6 months, those promo is a one time courtesy promo and we usually advice the customer that once promo ends it will go back to our regular rate which u can check in our website.

    so im really sorry to those who were not informed by the csr regarding the policy that we have. lets just move forward and smile :)

    MeetTheRobinsons 8/21/12 7:03PM

  • for the past year I've worked for an outsourcing company , and I just wanted to apologize for the bad customer service, it's not right what they do to customers at all. Here are some tips so you don't get screwed over or have to deal with customer service.

    1. Make sure you actively listen, if you don't that's usually when problems occur.

    2. ALL PLANS AUTOMATICALLY RENEW, if you don't want it to make sure you ask for them to set a future deactivation date.

    3. I honestly suggest getting "invoiced" instead of using a credit or debit card, if you use a cc or a dc and don't want to be automatically charged...say "process this a one time cc or dc payment," that guarantees that your card won't be kept on file.

    4. Make sure you ask the rep. to give you your radio id number and account number, if you forget to, you can find your radio id number on channel zero.


    5. IF YOU WANT TO CANCEL THE ACCOUNT KINDLY SAY TO THE LISTENER'S CARE REP. " I DON'T WANT TO BE TRANSFER! JUST CANCEL MY ACCOUNT, AND THE SUPERVISOR WILL CANCEL IT IMMEDIATELY...."


    6. If you want an awesome deal here they are...

    1 yr at 95 dollars, with fees and taxes it will come out to be 85.32

    1 YR HALF OFF

    5 mo at 24.99, with fees and taxes it will come out to be 29.99



    However the prices could be more due to you local City, State, and County Tax....Also make sure you tell them to waive the 15 dollar reactivation fee.



    I hope my tips are useful and I look forward to speaking with you,
    Sincerely Paul Bird

    ANONYMOUS 6/20/12 11:24PM

  • I work for siriusxm radio . Service and billing department , well i understand how could be the customer frustrated from a bad experience he had before . but common give the new guy a chance . be nice with him , showing him/her hell it's not gonna solve the problem agents are ppl who also have feelings . if your being nice he will do his best to help you , coz it feels real good if make a customer happy .another thing some customer are kinda racist , wanted to speak some one in america , even some times i fix every thing for him or her and he is satisfied the customer says i just want to speak to an american . and also think that agent has limited authority , he isn't a magician or the siriusxm corp manager . so if the agent telling you i need to transfer you to another department to cancel , please be on the line until you get to the cancellation coz that's the right procedure and he doesn't have the option to cancel ,also agents has nothing to do with prices and they can go against the policy . some times what the customer asking for might get the agent fired . so you are talking about in order for you to save some money for a service get another one fired from his job coz he is cheating the policy or the system . be reasonable and remember "don't shoot the messenger"

    anonymous 3/26/12 11:17PM

  • Hi every one, I am one of Siriusxm customer care reps. after I have read the the reviews of customers and how upset they are with the issues they had with the the company or the reps, I felt very sorry, If this is how it is I would fell the same if I were in there shoe, and actually some of the comments are totally right, but some others are a bit unrealistic, because some times customers get confused between a complemintary prommotion they get 1 time only and a regular rate thinking that they are beeing over charged however the prices are right there on the web site, and beside that one more issue we experience on daily basis is that customer misunderstand the policy thinking if they let their subscription expire by not paying the bill or even without to call to cancel that will be it, actually the service never get canceled unless it is done verbally over the phone following the proper procedures just like any other subscription commitment. So what I realy recommend you to do to avoid any issue like that is to listen actively to what the rep says and get the bottom of it, also siriusxm generate an online account center for every subscriber, make sure to check on it on monthly basis to make sure that every think is going the way you want it to be, some times I get calls like that, "Hi I am xxx, cancel my service, OK, cancel my service, I don't want you guys any more, and don't call me, did you hear that, don't call me, bye, tchik" you know what? nothing happens, late fee applies, balance goes where it should go, just because people are pactient enough to do it right. Even in every single call representatives ask customers to go to www.siriusxm.com to read the customer agreement, which explains ever important term, but guess what? very few who read it. I think it is a matter of understanding.

    Mack 3/7/12 4:00PM

  • First off let me say I work in the sales department in a call center in Virginia one of 3 in the united states. First off I will say that we do worry a lot about sales (which upsets a lot of customers) however this problem would totally be avoided by a customer taking 3 seconds to make sure there calling the right department. Also people complaining about :they never told me it didn't auto renew i want my money back" is bull crap... Every call we have is graded strictly.. believe me you guess fussed at for 8 seconds of dead airtime. reach-ability for the customer is great. its most the time instant. although people complain about it being forever. and the reason everyone complains about not getting a supervisor to the phone is just because they will not come to the phone for a stupid reason.. they do have a job to do.

    xm woo 12/12/11 7:59PM

  • My name is Paul B. for the past year I've worked for an outsourcing company in NW Iowa that sells XM, and I just wanted to apologize for the bad customer service, it's not right what they do to customers at all. Here are some tips so you don't get screwed over or have to deal with customer service.

    1. Make sure you actively listen, if you don't that's usually when problems occur.

    2. ALL PLANS AUTOMATICALLY RENEW, if you don't want it to make sure you ask for them to set a future deactivation date.

    3. I honestly suggest getting "invoiced" instead of using a credit or debit card, if you use a cc or a dc and don't want to be automatically charged...say "process this a one time cc or dc payment," that guarantees that your card won't be kept on file.

    4. Make sure you ask the rep. to give you your radio id number and account number, if you forget to, you can find your radio id number on channel zero.

    5. If you want an awesome deal here they are...

    1 yr at 77 dollars, with fees and taxes it will come out to be 85.32

    5 mo at 24.99, with fees and taxes it will come out to be 27.69

    3 mo at 12.95, with fees and taxes it will come out to be 14.35

    However the prices could be more due to you local City, State, and County Tax....Also make sure you tell them to waive the 15 dollar reactivation fee.



    I hope my tips are useful and I look forward to speaking with you,
    Sincerely Paul Bird




    PaulB 8/10/11 9:21PM

  • I work for a call center in NJ that does the renewals for SiriusXM and I hear these same complaints all day long. We do not work for SiriusXm but are employees of DialAmerica(Telemarketing co.) in Mahwah, NJ so complaints about the rep that sold you service are pointless if you call SiriusXM corporate offices. They are pointless if you call DialAmerica because the life span of reps is about 2 months. They hire 10 to 20 new reps every week, mostly 18 to 25 year olds.
    Listen carefully to what the Representative is telling you in the disclosures, do not rush off the phone. When you pay by credit card or invoice you are read an authorization to charge your card now and on a recurring basis, you are giving verbal permission to charge your debit/credit card for auto-renewal. Your call is recorded and if you dispute the charge this transcript is sent to your card company as proof of authorization.
    You are told that the plan will renew at the same term at then current rates meaning that if you renewed for a one year promo for 77.00 plus taxes and fees you will be auto-renewed for 1 year at the full rate of 155.00/year plus taxes and fees.
    Make sure you have all the ESN's or radio ID"S of every receiver you have now or have owned in the past to make sure that old radios are closed and no longer being billed.
    Choose invoice billing and suck up the $2.00 administration fee it will save you heartache in the future. I am always amazed how people will choose to put a debit card on their account because the do not want to pay the 2.00 fee. Yes you will be auto renewed on invoice billing but at least if you forget to cancel your Credit Card/Debit card is not charged. If you cancel your service on invoice billing after the renewal date you will be responsible for the prorated amount due at the time of cancellation.
    We tell you to go online and read the customer agreement, READ IT! The terms and conditions are spelled out to you.
    The Reps and Supervisors have no authority to offer you deals beyond the promos SiriusXM have authorized for you and we can not cancel accounts or issue refunds.
    Every time you lease or buy a new car with a free SiriusXm trial you end up with a new account and unfortunately Car Dealers do not send complete info( missing correctly spelled client names, make and/or model of car etc)making it difficult to determine what car you may be calling about.*see keeping record of all ESN's above

    AtomicDog 8/2/11 7:16AM

  • Hi everyone, as a current person working at SiriusXM in the cancellation department, I will say that I now understand who people truly are in just a 5 minute call. Put it to you this way, if your mom, grandmother, or boss were to listen to your call would you be pleased with hearing what you said to the representative? No, you would probably be fired. Personally, I agree with a lot of you that you would rather listen to the FM radio.

    Also, understand that we have to make offers. We can get a "performance improvement notice" or terminated. The turnover is so high. I'm surprised were still in business. The business model is old as well.

    Plus, I agree with what everyone else has had to say...read your terms and conditions. We say to you over the phone and we do have every call recorded when we say, "Your subscription is governed by the SiriusXM customer agreement which you can find on our website. Please be sure to read it." It's 14 pages I believe. It's not a novel or anything. I think the language is pretty clear as well. Also please take an extra look at part F section 2...Yeah, exactly. That should solve a couple of calls.

    I'm just glad I'm only doing this for the summer. I've truly learned I need to finish my degree this year so I never have to work in a place like this again.

    None 7/12/11 11:54AM

  • i know we are not americans but we can speak better ENGLISH dont you know that we are always here to help you out.. resolve your issues.. dont you know that we work here at 11pm until morning??

    do you think we work here just to cheat and get charge your credit cards?

    first of we always remind you people about the terms and condition before putting your credit card on file ..

    we even ask for your authorization before charging your credit card..

    you must understand people that we alway millions of calls every day , and after you hung up another customer called in just to say profanity or whatever.

    happy07 3/25/11 3:21AM

  • I Work at an XM call center for billing. And yes we do have to transfer you to another department if you are canceling, and it's their job to try and keep you as a customer. The only reason hold times are so long is because we have MILLIONS of ppl calling all the time and it's not like we can sit there and get to every person right when they call in. We don't have that much man power. My call center is suppose to have 255 ppl in it. We probably don't have 100. You can't yell, cuss, or get fustrated with us when we say we can't do something. If we aren't allowed, we aren't going to. Because we are graded on calls and we will get in trouble for doing things. So you need to think about how hard we have it as a rep versus what you think. You need to see what its like before you go around saying things like that. And yes there are alot of us who don't do our job, but it's because of the customers.

    PxJx 10/23/10 10:06AM

  • Former employee of XM Radio's Tips:

    1) DO read the TERMS AND CONDITIONS. When you get XM Radio the T&C is sent to you by mail or email. It is in a welcome packet that most people throw away because they think it is junk mail. IT IS NOT. If you lost your copy, go to the XM website to read it there. I know a lot of complaints are valid but about 90% of my day was people screaming at me about the autorenewal and how I charged their card without their permission. IT'S ALL IN THE T&C. And when you give XM your card number to add it to you account, there is a statement read to you that goes something like: "you will continue to be charged on a regular basis depending on your plan... do you allow XM to charge your card?" Many people do not pay attention to this stuff and say "yes" without thinking. Saying "yes" to that statement with the same statement on the T&C you got sent to you leaves you s**t out of luck. All calls are recorded. Nobody can beat XM Radio because of this, this is they have the T&C and bigwig lawyers.

    2) GETTING BILLED BY INVOICE DOES NOT MEAN YOU WON'T GET AUTORENEWED. It's in the same T&C, and a statement about invoice that sounds the same as the CC one is read to you by phone. You will still get autorenewed, even if it comes by paper.

    3) MAKE SURE YOU ARE IN THE CANCELLATIONS LINE AND TALKING TO SOMEONE IN CANCELLATIONS IF YOU WANT TO CANCEL. Telling one of the people who call you at home trying to get you on a promo offer or collections people that you "won't renew" will get you nowhere. YOU HAVE TO CALL IN AND GET IN TOUCH WITH CANCELLATIONS!

    4) YOU MUST CALL TO CANCEL AND YOU MUST STAY ON THE LINE UNTIL THEY ARE FINSIHED CANCELLING THE RADIO AND CONFIRM THIS WITH YOU. If you get to a cancel person, say "cancel my radio" and hang-up, nothing will be done. STAY ON THE LINE AND GET A CONFIRMATION NUMBER, the person's first name, location, and any refund amount or final bill amount. This will protect you if there are any discrepancies.

    5) ANY PROMO RATES YOU GET ALL ROLL OVER ONTO THE REGULAR PRICE. Once again, there is a statement read to you that you agree to explaining this.

    6) BE A RESPONSIBLE CONSUMER AND CHECK YOUR CREDIT, DEBIT, BANK STATEMENTS, AND BILLS WEEKLY. I have taken too many calls about people saying they haven't had or used the radio for 3 years and have just noticed XM has been billing them since--but you never cancelled it, you thought it just "ran out". You will not get your money back, the T&C is in effect.

    7) STAY CALM. Even though it can be understandable that one is upset about unexpected charges or bills, if you scream at the person you are talking to or call them names they not only will be less than willing to try and either explain the issue or resolve it, they will probably hang up on you because people are told they do not have to allow personal abuse or attacks from people. You would not like anyone calling you stupid, a b*tch, etc. when you are trying to help them.

    Good luck.

    anon 6/8/10 3:01PM

  • Hey everyone I am a former employee of XM and I would hear complaints like yours everyday... promises of call backs, refunds, messed up billing... you name it I’ve heard it.
    I've realized a few truths about xm...
    1) The center in the Philippines/India is horrible beyond words. If you've spoken to them chances are you've been charged for something you just didn’t want. The reason is that ALL of xms csrs work on commission.
    When I first started working at XM a supervisor said to me "I know you thought you were here for customer service but you're actually here for sales". I never understood what he meant until a month into the job, there is immense pressure in the call centers to sell as much as you can to subscribers, whether it’s an unwanted radio or 3yr subscription... our jobs are to convince you that you want it. The more you sell the more money you make.
    Alot of times I notice India will charge radios to subscribers credit cards because they're desperate for sales... At one point for each radio sold at xm one would get $5 commission, now it’s down to $1, so the workers especially in India are desperate now more than ever to SELL!!
    Trust me I know this because I would spend alot of time cleaning up the mess they'd make.
    If you want your billing issue addressed by someone in India promise them that you'll buy 2 radios when they have it dealt with... you're issue will be cleared up in a jiffy! If they realise you're not going to purchase something from them they'll either leave your account the way it is, transfer you to another person or just leave you on hold until you hang up.
    2) Nothing is ever confirmed with xm... no receipt, no confirmation of anything... its all verbal. Because of that it’s hard to prove anything at all. I’d advise everyone to just suck up the invoice fee and have a bill mailed to them
    3) The person you talk to today more than likely won’t be there tomorrow. Taking someone’s Name and id # makes no difference because they fire/hire employees so much that you referring to something that "Alex" who is employee "#00008" told you, means nothing to anyone there.
    4) Threatening to sue xm or report xm to the BBB if your issue isn’t dealt with means nothing to someone in Philippines or any of the representatives there. You're probably the 18th person to say that in the last 3 hours.
    5) As for supervisors - The reason it is almost impossible to get a sup is because they are almost impossible to find. They're always busy and many of them get annoyed when you as a csr ask them for assistance and tend to brush you off because they have 56 other csrs asking them for assistance. Alot of times we will just tell our supervisors the situation and they will tell us what to do. So talking to a supervisor is almost redundant because you will get the same solution the rep gave you.
    If Xm has your money, good luck. They’re protected by so much legal mumbo jumbo crap that they have their bases covered.
    OH! Im pretty sure the corporate offices don’t even exist!! An email does no good either because you’ll just get a long letter which just asks you to call the CSRs so they can try to sell you something else!

    The Ghost 3/13/10 11:00PM

  • AND AFTER YOU HAVE CALLED 1800-XMRADIO TO GET THAT CHEASPER RATE. DON'T PAY FULL PRICE THEY WILL GIVE YOU TGHE 1YR FOR 62.16 IF THEY SAY THEY CAN HANG UP AND SPEAK TO SOMONE ELSE AND THEY WILL I GUARANTEE THIS. ALSO XM WILL LIE ABOUT YOUR BILLING MOST OF THE CUSTUMER SERVICE DON'T KNOW WHAT THEY ARE TALKING ABOUT. GO TO WWW.RESULTSUNIVERSITYONLINE.COM.
    THAT IS A COACHING TOOL WE USED. JUST LOOK AQT IT.

    CHRIS28645 8/30/09 8:40PM

  • Listen I worked for xm radio center in duffield VA until they closed it down on aug,17 to take overseas. let me tel you about how they work with billing and etc. let the truth come out a bit. When you speak to someone in the states you usually get satisfied but thats hard to do anymore i think theres 1 center in usa now. they sell radio to anyone and don't care if it'll work they make $5 for each radio they sell. also the billing system they use is messed up it;ll over bill easy. always check your bill and make sure. they have terms and conditions so itl be hard to sue so always read that 1st. check everything xm will screw you over. AND DON'T GIVE THELM A CREDIT CARD NO MATTER WHAT THEY HAVE TO GIVE YOU SERVICE EVEN WITHOUT IT. and if you waqnt a better rate tell thelm you want to cancell and they sent you to retention and offer you a good deal tell thelm you want 1 yr for 62.16

    chris28645 8/30/09 8:29PM



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