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XM Radio

Customer Service Ratings and Comments

XM Radio is ranked #79 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 50.26 out of a possible 200. This score rates XM Radio customer service and customer support as Disappointing.

NEGATIVE Comments

220 Negative Comments out of 259 Total Comments is 84.94%.

POSITIVE Comments

39 Positive Comments out of 259 Total Comments is 15.06%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • Boy, I wish I knew about this website before.
    Bought a new car with XM trial 3 months, had a prior radio called to cancel that radio and put the new car radio on 3 months. Well they cancelled the temporary subscription and the old radio but did not activate the new radio. Five calls to a foreign land ( No one knows what April 15, means so that was a giveaway not in US)all they could do is send a "refresh signal" one even said the Radio ID is blocked and maybe refresh will help. Unable to get anyone who is a supervisor, hung up on me when I asked where the hell am I calling so I can send correspondence. Now I am drafting letter to Sirus Corporate, NY Better Business Bureau,FCC and will cancel a service I really do not even have as they disabled the radio. They owe me for cutting off the trial 3 weeks before it expired.

    Keith 3/11/10 6:01PM

  • these people stole money from my checking account and I can't get them to put it back someone should shut them down!

    D.C. 3/11/10 1:32PM

  • I sent back their notice that my subscription was running out with my statement that I was not renewing. Now they are chasing me for money for a period that I had canceled. Very bad treatment of a customer who might have gone back latter on. I will never consider their service.

    Jack T 3/11/10 7:10AM

  • These people are all liars!! I am trying to get a refrund after canceling my service. Its impossible..they all tell you something different,when you can understand them. I will never use this service again. Beware!!! They will lie to you.

    none 3/10/10 4:06PM

  • I renewed my contract w/ XM on Dec 8th and then cancelled it Dec 9th. I am still waiting for my refund of $162.68 and it is March 10th. I keep calling and I keep getting ALL different answers everytime I call. Nobody is trained properly. You can tell their reading off paper on what to say. I am so aggrevated with this company that I contacted The Better Business Bureau on them. They wont credit my checking account back and I dont know Why. This is the most unprofessional company I have ever worked with and have made 4 of my close friends either cancel or not sign up because they r rude, not 2 mention they kept me on hold for 45 mins one time and u get people who dont speak english. Your gonna have a law suit against you if you dont shape up and start treating us customers with the respect and courtesy we deserve.

    Anonymous 3/10/10 9:33AM

  • I have owned my own company for 15 years and I have to say I have never had such "POOR" customer service as I have with XM radio. I paid my bill with a check and they billed my charge card AND cashed my check which has cleared the bank and now they are saying they never recieved my check. This has been going on for 1 year now.........Please beware and DO NOT give them your crdit card info. Also if you do not call and cancel your service they charge you another month.......I really cannot believe they can get away with all they do.

    Klas 3/9/10 4:17PM

  • THIS COMPANY DOES NOT CARE ABOUT CUSTOMER SERVICE. THEY TAKE YOUR MONEY AND DO NOT RECIPROCATE WITH RESPONSIVENESS AND ACCOUNTABILITY, WHILE REDUCING SERVICES. IF YOU EXPERIENCE ANY PROBLEMS WHATSOEVER, YOU SHOULD CONTACT THE CONSUMER AFFAIRS DIVISION OF YOUR STATE. IN NY STATE THIS IS AT http://www.nysconsumer.gov/

    JAGILMER 3/7/10 6:13PM

  • Cannot cancel a radio. Put on hold for hours. Will not purchase XM in future

    Anonymous 3/7/10 2:41PM

  • Travelling and wanted to add Nascar channel but was placed on hold for 9 minutes with only music. Not very good customer service.

    Anonymous 3/6/10 8:33AM

  • Ladies and gentlemen, please relay your transactions and complaints to consumeraffairs.com, the BBB in NYC, the Federal Trade Commission and Angie's List also. To hell with these people. They should not be allowed to continue to conduct business.

    WayneW 3/5/10 9:39PM

  • I called XM three times today and each time was horrible..Finally some guy named WATSON who is a supervisor got things straight..I thought!! Wow was I wrong!..we set the deal up and he said the system froze and he would call me in 15 minutes. 45 minutes later, no call..I called them back and the operator told me there were no notes on my account and what could he do to help me??? I just laughed! He then mysteriously found out it was WATSON that talked to me..He then put me on hold so he could get WATSON..guess what?? about 5min later he comes back and WATSON had gone home for the day!! WOW!! people, how XM is in business I have no clue! You can not throw money at these people!! the operator told me he would have WATSON call me first thing in the morning, I told him thanks, but shove it!..I will be smiling when I return my XM to Best Buy! I'm so glad I got out before I paid them anything!! what a pathetic excuse for a company!..XM will fail folks..no way to make it in business like this.

    xmsux 3/5/10 9:21PM

  • This is the worst customer service experience that I have ever had to deal with. Im not exaggerating to say that I have had to call at least 30 times to try and get my issue resolved. Extremely disappointed with their dishonest policies and service. Seeking legal help to sue the company.

    Anonymous 3/3/10 10:53PM

  • Very frustrated at your customer service. First off, they should be trained in speaking cleary and not stumbling over reading the customer Q-Cards. I spoke to three people that all were speaking too quiet and stumbling over words. I called to cancel because cost is too high and I was ready to take an offer they proposed of $23.05 for five months but they said they could not guarantee I would receive a letter after my five months were up to inform me to cancel or resubscribe. So no guaranteed letter and then I risk the chance of them billing my credit card with a higher price without my consent - no thanks. I will miss my XM but not enought to deal with customer service like this.

    Anonymous 3/2/10 8:53AM

  • I was trying to find out why the free on line XM Radio was cancelled. What a frustration...Your customer service sucks. You should have people who can speak and understand the english language, not some foreign speaking person. What is this country coming to!!! I will be looking for another service.

    Anonymous 3/1/10 4:20PM

  • good luck in cancelling your account.....I havent used their service in two years...I went thru the process of cancelling in June 08...I thought all was cancelled...in Dec 09 I noticed I had been charged again, I called csr and they said they had no record of me cancelling my service, so I went thru the process again on 2/22/10.....they gave me a cancelletion confirmation number, said the prorated balance would appear on my credit card acount in 2-3 days....I asked for a letter with cancellation proof, they said all they would do was send me an email confirmation, as of today (2-27) NOTHING!! I called my credit card and to add insult to injury I have been continuously billed every 6 months since 6/08 (4 pay periods now)

    WHAT A BUNCH OF CROOKS....I may have to cancel my credit card if this doesnt get resolved to avoid another payment being deducted

    stardog53 2/27/10 11:05PM

  • I was a long time subscriber, but I cancelled (Feb 2010) when my credit card statement did not reflect the charge I agreed to over the phone. Without telling me, and with NO authorization, they added over 30% in fees/taxes to the amount I was told I'd be charged.

    I gave them a chance to redeem themselves. Their proposal was to refund less than HALF of the fees they hid from me in order to gain my renewal. These fees were hidden all the way until they were pulled from my credit!

    Had I not checked my statement they would've gotten away with robbery, as I'm sure they do regularly. Watch you statement if you stay! Otherwise, please boycott and raise awareness to demonstrate it is unacceptable for XM to assume free reign over consumers credit.

    David 2/27/10 11:24AM

  • I have XM radio in two cars and, as well, have XM aviation weather in a plane I fly. I paid for an annual subscription for the plane, but XM continues to try to charge me again on a monthly basis. Each time I have had to fix (two so far, one in process) it has taken 3-4 calls and several hours. Worst customer service I have ever, ever, ever seen!!!!

    ken19010 2/27/10 10:44AM

  • I, too, was charged bogusly for 3 radios that I did not order and 3 quarterly subscriptions. Seems their outsourced workers "forget" to clear the previous customer's history cache (so I was told), and the next customer's order goes on the previous. in this case, mine after I gave them a new debit card number for monthly auto billing. It took 3 days and hours on the phone to finally get confirmation of a refund, the worst customer service experience of my 53 years! I am a 35 year veteran of terrestrial radio, and if my company would treat clients the way I was treated, I would be fired and my company would be out of business. I have written e-mails and made telephone calls trying relay my experiences to some one up the corporate ladder (including Mr. Mel Karmazin), but no response at all---still---going on 5 days later. Unacceptable. Needless to say, I am a former customer, and highly urge all to avoid this company (on the verge of bankruptcy) like the plague!

    WayneW 2/26/10 8:48PM

  • WARNING: Be careful of XM Radio. They are crooks. I went through a whole long problem with them three months ago...first they took money out of my account for a second radio I never had. After a full day and a half of dealing with it, I finally got that taken care of. We worked out a deal where they gave me a few months of XM service for free, and told me the next payment would be automatically deducted March 1. Yesterday I noticed my XM Radio was turned off. I called them and they told me the reason was because I owed them money for that last period of time. I was so mad. I spent another hour and a half on the phone with a rep. Then I insisted on speaking with a manager. An Indian gentleman got on the phone, and I have to be honest. He didn't act like a manager at all. I don't believe he was. He started yelling at me and trying to tell me I was wrong, and came up with some insane reason why, having to do with that second Radio ID that I never had at all. Then, when I was not letting up, we suddenly got "disconnected". I want to sue them, but at this point I feel like I'm just going to pay the money and cancel my service. Just beware. Look at all the hundreds of comments like mine!

    Anonymous 2/26/10 3:48PM

  • This is the worst customer service I have ever experienced. I tried calling to give XM my new credit card information. It seemed to me that the woman I was speaking with on the phone was asleep. I gave her my account number several times. She blamed me for not hearing all the numbers correctly. I gave up and told her I would mail my payment with the new info. Also, I can never get my XM account number to pull up. I've gone over that with customer service before and they can't seem to solve the problem. I am seriously thinking about cancelling my service with XM.

    Anonymous 2/26/10 1:39PM

  • I wrote the previous comment. Well the phone was on but they charged me for an additional year. So annother call as in order. Finally got a person who sounded like they knew what the hell they were doing. I hope everything is OK now.
    She was very helpful but it took 5 days and
    5 calls to get it straight. I needed to got her day one. They really need to do some training.

    Anonymous 2/26/10 1:00PM

  • If you call 800-998-7900 you actually get someone that speaks english. I won't bore you with all the details but I've been out of service for 5 days. 3 calls to India...1 unanswered e mail and a 15 minute call today.
    I should be reset but I've heard that before.
    Good luck with your problem.

    Anonymous 2/26/10 9:41AM

  • If you have been wronged by XM/Sirius, please stand up. Pulling unauthorized funds from consumers' credit is not acceptable!

    It is shocking how regularly they are doing this. (do a quick "Google" and you'll see what I mean)

    The complaints on the following site are numerous and very recent:
    http://www.consumeraffairs.com/home_electronics/xm.html

    Please add your experience, as consumeraffairs.com seem to have a potential for action. If anybody has other sites to raise awareness, please list.

    Andrew 2/25/10 11:37AM

  • BEWARE!! Today was te second time I tried to cancell my XM subscription. I had been a member since 2002. I spoke with a person today that did not grasp the English language. After telling him that I wanted to cancel, I was put on hold. After a 30 minute wait( yes, I was determined) someone answered the phone and hung up on me. I found this website and called 1-877-967-6720 and spoke with Jake. No last name, just.....Jake. After about 20 minutes of asking why my account was automatically renewed,hejsut stated that it was explained in my service agreement. When I asked for an explanation of why I never received a statement prior to the Collections Notice, he had no answer. I have talked at least 4 friends out of getting the XM/Sirius service just for the simple reason that cancellation is a pain in the rear. I am very surprised that the auto renewal is legal. Bottom line is this: When I signed up for XM it was XM not a combination of the two. There were hardly any commercials, I could stream online from any computer. Now with the merge.... channel lineup changes, spotty reception( hello it's a sattelite) and lack of customer support. I am finished with XM. Jake was not the nicest person but, my account was cacelled. Good Riddens. Good Luck to everyone, not anyone, who has to go through with this too.

    Anonymous 2/22/10 4:54PM

  • Our first clue that XM had not canceled our subscription as we requested by phone was when we received a notice from a collection agency. We have attempted to contact XM by phone, but have been cut off once we get to a live person. We've notified the FTC and the BBB. Don't use this company.

    jen 2/22/10 11:36AM

  • Due to the volume and consistancy of the complaints on XM, it seem likly that the Customer service problems are not a result of business incompetance or neglect but rather intentional, systematic predation on the American public. My experice has been that they will not acknowledge a cancelation over the phone. They offer you discounts at first then refer you to the "cancelatio department' where the real hardball tactics take place. Long waits, no muzak, then line goes dead. Even if they say they acknowledge the cancellation, the bills keep coming. NEVER GIVE THEM YOU CREDIT CARD NUMBER. They see it as their entitlement program. I intend to write my senators to ask for a Mass Grifting law that punishes the conspirtors in these billing extortion schemes not the share holders. Mandatory jail time or nothing. Otherwise CAVEAT EMPTOR should be required in 1 inch bold letters on all user agreements so know one should expect that the seller is honest. Business stealing is still stealing.

    Anonymous 2/21/10 10:18PM

  • I called in Dec to cancel my subscription to XM radio. I told them that, if they could not offer the same rate I had had for the previous 2 years, I didn't want service. They said there were no promotionals at that time. I just found a charge on my credit card for $24.04 (the rate quoted on their letter was less than $14/month.) I called to find out why, and they told me I didn't cancel my service. They had the note on my account about asking about a promotional but no indication that I had cancelled it. After speaking to 3 people(all difficult to understand and the last was a supervisor that I waited on the phone over 15 minutes for), he indicated that he could give me the "Promotional" rate going forward....after I had paid the $24.04. They refused to refund that amount. I opened a Dispute Case against XM for that charge. I will also report them to the BBB.

    jag 2/20/10 7:10AM

  • XM customer service is the worst ever!!!! They keep charging my credit card for a charge that isn't even mine. Then they say oh we can't find it. I've been on the phone for hours disputing it only to be "disconnected"! Don't let them charge your credit cards automatically, have them send a paper bill. Trust me it's worth it!

    33yearsmom 2/18/10 12:12PM

  • XM Radio is very slow at problem resolution. I have been trying to get a refund for two months and keep getting the run around and the issue is in billings hands, but they will not give you a direct line to billing. Very frustrating, bordering on dishonest.

    Anonymous 2/18/10 11:53AM

  • The many similar complaints lead a reasonable person to conclude that poor service and no service is job one with XM radio. The money they make while dragging their heels is criminal and should be turned over to the attoney general for prosecution.
    They keep hitting my credit card over and over even though I cancelled months ago.

    Add up the dollars in each comment posted and you can readily see it adds up to thousands of dollars.

    Where is our government when we need them? This is one of those abuses that needs to be looked into! TODAY!

    Ruben 2/17/10 4:33PM

  • Please add my comment to the chorus of XM customers complaining about poor customer service. I have been seeking a refund of my unused subscription fee since September, 2009. Intially, it was mailed to the wrong address. Between October, 2009 and February, 2010 I have called more than a dozen times to collect. Still nothing but false promises of payments in "4 to 6 more weeks" or "soon." Customer reps "Alex" at x30577 and "Gabriel" at x30609 have apparently been stymied by indifferent supervisors to whom they reported this matter. Mel Karmazin can you help me out?

    Anonymous 2/17/10 1:33PM

  • Very similar experience with the "billing" dept. Purchased a new GM vehicle in august. Received a call in November to renew with a special promotion. I told them I didn't purchase over the phone, but send me some info and if interested I would get back to them. Decided I wasn't interested, so I never contacted them back. Today, I received a collections notice from EOS CCA (the enforcer division of XM) and a statement from XM. The collections notice said I owed $28 past due, the statement said I owed nothing past due but next month's service was $28. I called the enforcers and they were first rate jerks. I called XM and after being cut off once and put on hold for 15 minutes, I got some guy named Jermaine (I don't think that was his real name). Jermaine said he would cancel the collections order and zero out my balance. Hopefully he did, otherwise I will be contacing the Consumer Affairs division of the Arkansas Attorney General's office. Time will tell.

    hogfan 2/16/10 6:05PM

  • I have had xm for several years. I will not likely again, this is the biggest scam when it comes to billing that i have ever seen. I was paid up for 3 years on 1 vehichle and several months on 2 other radios. They cut off my service on 2 because the could not get my credit card to go thru, I contacted the card company to block any bills from XM. which was already paid. In the last 2 months i have received a phone call on a daily basis and i don't answer them. I have received bills in the mail 1 for $164. 1 for $132 and several for less amounts. today I got a bill for $34 from some sort of collection agency. They cut the radios off if they are not paid in advance so why are the sending bills when i don't have their service. john quad cities, Il

    mls 2/16/10 3:40PM

  • I got XM service with my new Chevrolet. In Oct I got a call from an XM rep to see if I would like to continue the service. I told him that I rarely had a chance to listen to XM since this was on a 3rd car that I hadn't driven much up to now. The gentleman offered to give me a promotional rate for the next 3 months to see if I wanted to continue the service (which I planned to do). I just received my bill and was charged the regular full rate. Your Customer service people verified that I did not get the promised rate. I could barely understand the frist two customer service reps due to their accent. After getting cut off once and calling back I finally got in contact with someone named Kong. I got no resolution with him and I won't use a service that is not trustworthy and will not live up to their promises so I have cancelled the service. It is hard for me to see how you ever hope to make any money with that kind of customer service.

    Regards,

    Larry W. Kizer

    Larry Kizer 2/16/10 2:18PM

  • What a joke XM customer service is! We purchased a new vehicle last year in May. We had renewed our 2yr XM service January before that on our old vehicle. Upon purchasing new vehicle, we cancelled old service and had the monetary credit transferred to new vehicle and subscribed for lifetime service (all in 1 phone call). Let's just say it hass been a nightmare since. At this point XM has turned off our service several times. They've turned it back on, credited our account (never the correct amount) and rebilled our account over and over again. I have called multiple times hoping to get someone who (1) speaks good English and (2) that will resolve the problem...that XM has created!!!!! The supervision consists of one person beyond who answers the phone and then they must forward the request to resolve the problem to the "escalation" dept. And, as usual, the problem only gets worse...I paid over $600 to XM last year and today I got a bill for $1490.25---ha ha ha ha! What a joke they are. Their customer service is the worst I have ever dealt with. And as customers our hands appear to be tied. I have spent countless hours on the phone with them, them telling me they can see the problem is on their end and here we are again. I am fed up!!!!!!!!!! And I am furuoius that we are being held over a barrel! No customer service and NO COMPETIION! This is ridiculous!

    realitychic 2/16/10 8:14AM

  • Just horrible. We have 4 XM/Sirius radios/supposedly 1 account. The pricing has skyrocketed and the customer service is pure hell. We are having extensive billing issues and their paperwork identifies only the account number, not the radio. XM has eliminated our online access, who knows when, so it is really hard to even know what to talk about especially when the person on the other end also does not have a clue about his/her business. My husband has spent hours trying to straighten out the mess. We have been promised paperwork showing the exact expiration dates of each radio/account. It never came and it should have arrived not later than 7 days ago. Instead, we got another unexplained bill requesting almost $500 after we were told the expiration was 2015. That is why we wanted to see it in writing. They are not getting another dime from me ever. It is too bad, we have been subscribers for more than 5 years and especially enjoy the XM/Sirius in the automobiles.

    Anonymous 2/13/10 3:38PM

  • READ THE MAIL MEL !!!

    OR ARE YOU GOING TO IGNORE THE FACT THAT YOUR CUSTOMER SERVICE IS THE WORST ON THE ENTIRE PLANET !!!
    OR PERHAPS THEY ARE ACTING UNDER YOUR DIRECT DIRECTION. DISASSOCIATING YOUR MANAGEMENT TEAM FROM THE CUSTOMER IS NO WAY TO RUN A BUSINESS. I OWN A MULTI MILLION DOLLAR BUSINESS AND AM SICKENED BY THIS PROTOCOL.
    CHAULK UP ANOTHER XM LIFEER AS A CANCELED CUSTOMER.
    SHAME.SHAME.SHAME.
    I KNOW YOUR SIGNIFICANT OTHERS WOULD NOT LIKE TO BE TREATED lIKE THIS.
    YOU CAN NOT HIDE THIS ANY LONGER.
    XM/SIRUS
    YOUR SLIP IS SHOWING!

    READ THIS MEL 2/12/10 1:21PM

  • It is 2:39 pm eastern time. I have been trying to complete a transaction over auto billing since 9:00am Frustration over disconnects, misinformation, and resistance to speak with a supervisor has lead me to cancel my 2 radios after many years of service. In fact, I believe it was the 1st year of availability when I signed on.
    I never have written on a wall like this, however I believe it is of others interest to know of the poor business conduct and communication that exists with this XM/SIRUS merged company.
    Is now ipod dics and I will still get the news from my blackberry as it happens. I will get my $567.00 credit and wish them ill!!

    violated and disenchanted 2/12/10 12:57PM

  • I just got off the phone with your horrible customer service rep. He put me on hold for over 5 minutes so he could get permission to give me the phone number for the corporate office, and then, when I called it was busy. Is XM/Sirus a real place with a real office? Is there another provider that any one knows of?
    probably a former listener of XM radio

    Anonymous 2/12/10 11:35AM

  • Well, I hate to say it but add me to the long list of xm customers who were charged an unauthorized charge. Last month, I wanted to add a radio, I called and was told that it will be an additional 11.00 per month. I pay around 20.00 a month. The next month I was charged 168.00. I called and was told the refund would appear in two days. It did not. I called again, and a female rep said that the system was slow and she would now refund it. You will get it in a couple of days. I was not going to fall for it. I asked to speak with a supervisor and she told me they were not available for another 2 hours-can you believe that. I told her I no longer wanted to speak with her. At that point a supervisor came on the line in about two minutes. He did speak English and apologized and said my refund would appear in 5-7 days. I told him that I love the channels but if my money was not on my card in 5 days- I would cancel service and do a charge back. I do not expect this will turn out well. Bottom line- use the service only if you go through the online system. If you call customer service they will charge u what they want to charge you-they do not care. Pretty sad because I tell friends how great the listening experience is.

    pblead 2/11/10 8:02PM

  • Both times I have called, I reached a NON-English speaking person who sounded like she was sitting in a noisy warehouse. That made it all the more difficult to understand them. The first time, 3 years ago, I finally asked for someone who could speak English. This last time, I got fed up and renewed for one month only because I couldn't understand what she was saying. This was after she charged me for two years and said she would then credit me for two years and charge us for one month only. Today's American Express bill does NOT show a credit so I contacted XM today.

    Listener 2/11/10 5:53PM

  • XM Radio is involved in shady billing practices (still, as of today).

    The amount they charge customers on the phone differs greatly from the actual credit card charge. Keeping a close eye on your statement is the only way to catch it.

    A verbal phone charge is the same as signing a receipt in person--imagine if the receipts you signed in stores did not include 2 types of taxes + other unauthorized fees. I cannot believe they are getting away with this fraud.

    Francee 2/11/10 12:56PM

  • HELLO PEOPLE, Do these comments not tell you that you need to do something about your service. Apparently "customer service" in particular. I am not a subscriber but was thinking about subscribing.I thought I would look at your service ratings and was shocked to read almost every one was a bad or horrible experience with your customers.I must say that I do not think I can subscribe to a service that has this kind of a record. There is one station that I in particular was looking to subscribe to the service for and that would be "Deep Tracks"channel 840 formerly on DIRECTV's music channel line up. Apparently for some reason there was a contract change between you and them.After hearing of this change I figured my only option was to subscribe to your service and that point checked the ratings and was frankly scared off.I would say you need to address this or risk losing more customers.

    Anonymous 2/9/10 12:50PM

  • XM radio employs customer service reps who are located in the Phillipines and are unable to resolve any problems. They double billed me (from my checking account) and despite five (yes, five) different people (only one of whom was in the US) telling me I would receive a check (first two peopel said it was a credit to my "card" within 3-5, then 5-7 days) within two weeks. Well, shockingly enough it has been a month and no credit, no responses to emails (they refuse to put anything in writing) and NO check. Clearly, this is how XM Radio does business -- they overcharge and double bill, then consumers have to chase them to get their money back.

    katcir 2/4/10 11:36AM

  • For the past 3 months, I have been having serious customer service issues with XM. I have been a subscriber for several years. I called to cancel service on 2 radios because I sold the vehichles and advised my new vehichle had free trial and I would update this once the trial was over. Then the calls began, "We see that you cancelled your service on radios, what can we do to get you back on service?" After telling them the story over and over again that I sold the vehicles, I finally had to tell them to stop harrassing me with calls or I was going to report them. Well that finally worked. Then I recieved a collection notice when I have a debit card on file to auto bill every 3 months, I called XM to work it out and found out my card was expired. When I asked, why would you send me to collection when my account is only a few weeks past due and not send a statement or letter advising? No answers, then when I asked why they were billing for 3 x the amount, no answers. I think I was calling India. After 30 minutes of hold (just to make a payment), I thought my problems were over. NOT. Later the same day I received an email saying my order was received and set to be processed and shipped. Guess what, I didn't order anything. When I called XM to report, they are not concerned that they shipped/billed anything to me without my authorization.
    I'm over it. I am NOT recommending this service to anyone anymore. I'm going back to listening to my CDs!

    Chinita 2/3/10 1:56PM

  • You have the worst customer service department that I have had to deal with in a long time. Your web site is horrible. Your billing statements are difficult to read. I wish there was an alternative for sattelite radio so I didn't have to deal with you people.

    Jeff Wallin 2/3/10 8:51AM

  • The Phillipines based "Customer Support" is so bad I canceled my personal subscription as well as the 32 corporate radios I was paying for.

    There is no excuse for any company to offer such horrible customer support and based on principle I will not be an XM subscriber nor will my employees.

    BrianInOK 2/3/10 8:03AM

  • Just got off the phone with XM customer service. English was not the first language of the person I spoke with, but he did okay. After about 10 minutes of him asking me questions, putting me on hold, asking me other questions, putting me on hold again, suggesting a solution to a problem I wasn't even having and then he told me to hang up and call back in about an hour because they were having system issues. What? I guess that is better than keeping me on hold for the hour, but I am guessing that when I call back, I will not get any better answers. This is just crazy. This is a regular business, not some fly-by-night internet start up company. I would expect more from them, but after reading the comments on this site, I guess I shouldn't be surprised.

    What? 2/2/10 1:22PM

  • I have never experienced more rude, abrupt communication from a customer service professional during the cancellation of my XM service. Very pushy and rude when I insisted that the service be cancelled.

    Anonymous 2/2/10 12:10PM

  • I now have a credit problem with XM radio with zero help and no resolve. All I will be told is that I owe and must pay. XM radio kept making auto withdraws until I changed my bank account so they could not. Now they say that I owe 3 months and that that is their standard policy. I have informed them that charging for a service that has not been given is against the law. At this point it may be easier just to pay again. currently this has gone to their collection service and they are like talking to a wall. WAYNE IN OREGON

    WAYNE 2/1/10 5:18AM

  • I will never use XM Radio again.
    This is because of " Chris " ID. # 04080
    Customer Service Supervisor.

    For a company that is losing business daily, I would think XM might try to employ those who want to keep customers instead of driving them away.

    XM Radio and Mr. Karmazin can thank Customer Service Supervisor " Chris " ID # 04080 for losing a customer for good.

    " Chris " must really be a high ranking member of the XM Radio corporate team.
    I asked " Chris " to give me the name of his supervisor and or manager and he told me that he was THE SUPERVISOR, and, that HE was not going to give me any name or information
    because..."I'm as far up as you need to go"..

    XM Radio is not losing a customer over $20.49
    No, XM Radio is losing a customer because of a smug, inexperienced, unprofessional waste of minimum wage named Chris. (ID# 04080)

    Anonymous 1/30/10 6:30PM

  • Their customer service is the worst. I had 3 radios that were paid for the year. Then after 1 month into the new year, 2 radios needed to be cancelled and I requested a refund. I've made 2 additional follow up phone calls to find out when I will receive my refund. It's now been 3 months and I've only received a credit for 1 of the 2 radio cancellations.

    fed up XM user 1/30/10 9:46AM

  • XM Radio customer service gives you the round around. They won't change their tactics until there are enough complaints to the Attorney General offices or BBB. Search for your state's and New York's Attorney General website online, and you can usually submit a complaint online. Go to www.bbb.org to submit a complaint. For BBB, search with XM Radio and select the BBB of Metropolitan New York to submit a complaint.

    Anonymous 1/29/10 10:17AM

  • They are HORRIBLE!!!!!!!!!!!!!! God please let someone else start a company to compete.

    okra63 1/29/10 9:48AM

  • customer service is one long dial tone no humans. three tries for over i hour.

    marty 1/29/10 9:05AM

  • I just had the most annoying experience dealing with customer support and the technical support I have ever had in history. It is apparant that no one knows what they are doing. The first time I reached the tech support, the guy was no help at all. As a matter of fact, when I finished speaking with him, my situation had worsened. I called back & spoke with someone else as she was trying to connect me to tech support once again. She hung up the phone. I called again and explained my frustration, when he tried to transfer me to tech suppport, he hung up on me also. I mean really XM this is rather ridiculous!!!

    Anonymous 1/28/10 9:13AM

  • XM Radio debits your credit card a month in advance. I cancelled my account 12/22/2009 as I traded my auto 12/21/2009. After at least a dozen hour long phone calls and literally hundreds of emails, they finally cancelled my account 01/25/2010. They refuse to refund my account in full from 12/22/2009 to 01/25/2010 (which would actually be two months as this account is advance-pay). After multiple emails back and forth and multiple phone calls, I still do not have my money refunded. They refused to put a supervisor on the phone. They refused to give me their corporate attorney information. Then they hung up on me. I want to know what legal action I can initiate. I want to know what publicity I can initiate. I do not want anyone else dealing with what I have had to deal with. Do not give XM Radio your credit card or banking information!!!!!

    dananicholas 1/27/10 9:11AM

  • I was sent a letter that said my radio was to old and needed to get a new one. Gave a phone number to call for a temp fix. It said to call if I wish to continue service. I did not want to continue so did not call. So 4 month have passed and now they want 60 bucks for back bills. I told them what the letter said and they said sorry thats your prob for having a old radio. They thought I got a new one. I told the guy I would have to call them to activate and hadnt he went Dumb!! Dead air could not give a legit reason why after 4 month they contact for a bill. Anyway customer service is just as good as the radio service was for me.

    galley1omaha 1/26/10 12:00PM

  • Dido on the comment about no Customer Service.I've had XM for 5 yrs but I'm done.After four phone calls,hung up on twice of those four, I have decided just to quit trying to get through to these guys.Must be nice to treat your customers this way and stay in business.

    Anonymous 1/25/10 1:01PM

  • Same old story...XM Radio's customer service...oh wait, they don't have customer service! They billed me 495$ ...yes that's right folks 495 U.S. dollars! I can't find a single employee that speaks english or even gives a poop about my problem! -Conveniently, they "can't find me in the system"...are you kidding me???? They found my credit card info!!!! What a JOKE!

    Anonymous 1/22/10 11:43AM

  • So my bill went up. I apparently got a second subscription, free for one year, when I put XM in my Pilot. A year goes by and my bill doubles. I remember the other radio that I never use. I originally called 800 XM RADIO trying to cancel the subscription. After the 10 minutes of prompts I finally get a guy who barely speaks English. He kept telling me my bill is more because I just got a new radio. I tell him I didn't get a new radio. I have two radio's and want to cancel one. He just kept reading off his script explaining to me the reason my bill is more is because of the new radio. I got frustrated and explained to him that he needs to listen to me carefully. He hung up on me. I used the 800 number from here and I got everything handled in less than 10 minutes with a refund. Thanks.

    Anonymous 1/21/10 12:03PM

  • Just been XM'd myself! Bought a new GM with the service then a year of service with my Credit Card on file then WHAM! They hit my card with $450 bucks of charges, Merry Freakin Christmas to them, Didn't take me but a few minutes to call and tell them to stick it where the sun don't shine, but now it is taking them forever to return the funds to my Credit Card....What a bunch of Rip-off artists! And they have the corner on the market now that they bought out Sirius, I thought there was laws against this kind of crap....hmmmmm? Well, just big business and us little pee-ons! They could care less about us because people are just going to keep paying these crooks! Not me, I still got some pretty cool CD's....LOL!

    lzysunbumzz 1/20/10 7:28AM

  • My credit card was also charged with an unauthorized amount. I contacted customer service cancelled my service...I was promised a credit within 24 hours but in turned into 5 days. Now i'm disputing with my bank for the overdraft fee...Thanks a lot XM.

    lc 1/19/10 10:19AM

  • This company is run like a Mickey Mouse Club!! The operators have no clue as to what they are doing and can not understand OUR SPOKEN WORDS --HUGE LANGUAGE BARRIER! FM RADIO should keep the united states citizens employed.

    mjliawl@aol 1/18/10 1:23PM

  • I think someone should file a lawsuit on them because I and it looks like others have had problems of them charging our credit cards after the service has been dropped and not getting refunds.

    bjm19feb 1/17/10 1:15PM

  • XM Radio's customer service center is horrific. The agents barely speak English. I paid for a year's service in advance in 2009 for my car, and XM continues to bill me quarterly. I'm unable to get the cust. service center to credit the invalid billing, and have to dispute through my Mastercard company to get it done.
    **Does anyone know of a US office to contact?

    Sue 1/17/10 9:36AM

  • XM Radio billed me repeatedly for an account that was cancelled in 2007. After several attempts to stop the illegal billing they are back again, a clear case of repeated credit card fraud. After several calls placed on hold, dropped and forwarded to the tune of a couple of hours worth, the last channel for remediation offered to me is written correspondence to the corporate office.

    XM Radio 1/14/10 2:38PM

  • I got XM with my new car. When the trial period ended, I decided to subscribe. What a night mare - Customer Service is awful. Attempts to reconnect the service did not work. Everytime I called, I got someone who could barely understand English, with the same playbook, is your radio on, is it on channel one, is the car parked, is the car in the "open", the signal has been resent. These people need to take a look at their service are they will be bankrupt soon.

    Raffa 1/14/10 1:30PM

  • I am so upset with XM Radio!!! They overcharged my credit card $190.00 and have yet to refund me. I have called 4 times in the past 2 weeks. The first time I called they said they would look into the charges and contact me in 5-7 days. They never called me back! I've spent hours and hours and HOURS on hold and being transferred between several customer service reps. I was once transferred to a "supervisor" and waited and waited...finally hung up because no one was going to answer. Called back again and again! Their customer service is the absolute worst!! They just string you along and NEVER help!! UGH! This has been the WORST customer service I have ever experienced!! It doesn't exist! No one speaks English and I believe that when you call, they know they will not be helping you. They just act like they are figuring things out and then transfer you and transfer you. Good luck if this happens to you. I am at my wits end. I am going to cancel my XM radio because of this. It's a real shame too because I actually enjoyed the radio. XM Radio steals your money and will not give it back! I am out $190.00!! They SUCK! I have never written on a forum to complain about a single thing so you can just imagine how bad this company is for me to get on here and do this!

    XMradio SUCKS! 1/11/10 4:32PM

  • i have been trying to get an English speking person for 13 months.

    k 1/11/10 3:29PM

  • Your customer service sucks. I am seriously thinking about dropping XM radio because of the idiots in the Phillipines who are completely clueless and unhelpful.

    Anonymous 1/11/10 12:11PM

  • Beyond annoying!!!!!!! Clueless and seemed to care less about my issues/problems or a potential resolution. Sad, because I like the radio stations and service in my vehicle. But their billing issues and lack of customer service might just force me to cancel. AND NOBODY SEEMS TO CARE!!!!!!!!!!!!!!!!

    Anonymous 1/9/10 2:43PM

  • customer service is worse than horrible. Tried to extend my service THREE TIMES and XM botched it all 3 times. Despite my efforts to renew my service got canceled in December. Was put on hold yesterday for more than 10 minutes by someone who apparently did not want to talk to me.

    I also don't know why XM is almost twice as expensive as Sirius. It is not worth twice the price. Wny can't you get Sirius in a GM vehicle? Keith L - former XM customer

    lerminiauxk 1/9/10 7:59AM

  • I tried to call customer service and recived a recording. It said to leave a message, then said the box of whoever your leaving a message for was full, then cuts you off. What's up with that. How can you ever talk to anyone?

    Anonymous 1/6/10 5:48AM

  • On 12/10/09, I ordered 1yr. of XM Everything and 1yr. of Nav. Traffic at the cost of $142.45. The representative took my credit card info. On 12/14/09, I was checking my credit card statement and found a charge of
    $450.28 made by XM. When I called for an explanation, I was told that the actual charge should have been $189 and change and that a refund to my charge card would take five to seven days. I asked why XM could overcharged me on 12/10 but could not refund the money as quickly as they had taken it. I was basicaly told that was procedure. With that I requested that my account be canceled and my $450.28 be returned. After noticing that no refund had appeared on my credit card statement,I called again on 12/29/09. I was told me that the check was issued on 12/14/09 and I should be seeing it soon. On 01/04/10, I called again. I was now told that it would take at least six to eight weeks for my refund. He also informed me that had I given them my credit card info my card could have been credited. How did they charge my account $450 and not have my info already? And why wasn't I told about this earlier.
    SO QUICK TO TAKE SO SLOW TO RETURN
    I was also told that two dollars and change had been deducted from the refund for two days of radio usage. Yet XM has had my 450 over three weeks and has given me nothing but lip service.

    Anonymous 1/4/10 5:51PM

  • Well after reading all the complaints about the CS for this company I feel I am beating a dead horse.

    Back in October I was overcharged 400.00. I contacted the cS number and for the last 7 weeks been put off by the reps on the phone. I have requested to speak with a supervisor (told there was none working), asked for corporate number (didn't have one to give me or wasnt allowed to give one). I have been told numerous times I will be recontacted by the company within 2 days and am still waiting.

    Thank goodness for this web site information. I was able to get through to a person who seemed to be in the same hemisphere as I am. She was really nice (her name was Elizabeth and she recharged my belief in the system.

    I am still hesitant to say my case is closed (looking at all the other listings of trouble)but hopefully in 2 weeks I will be credited with my 400.00.

    As some of the writers I also had picked XM over SIRUS radio for reasons, now after the merger I am stuck with SIRUS and channels I didn't want. I would recommend to anyone looking to XM radio to reconsider until the problems are solved or eliminated. FM HD Radio is great (if available) and it is free.

    Anonymous 1/4/10 12:44PM

  • I used to be an XM radio customer for a few years. No complains during that time. I did cancel my subscription a couple of months ago. Now I bought a new car and I want to subscribe again but after reading all the negative comments I don't know if I want to subscribe. Why can Xm fix all the support complaints. Apparently their employees need more training. Technical and Customer Service. Com'n XM; you can be the best.

    Anonymous 1/3/10 11:23AM

  • REALLY BAD customer service. I have had an accout with XM since 2000 on up to five radios and have had nothing but multiple billing issues, charges tacked on, unreturned calls from "managers"and frequent service interruptions. Finally giving them the heave ho.

    Tuddan 12/29/09 5:12PM

  • Furious with the fact that this company has no customer service. They must be laughing all the way to the bank. They intentionally waste the customer's time and money. I've never before experienced such a lack of customer service. They charge your card for unexplained reasons, tell me that they don't know who their supervisor is, or say they will connect you to their supervisor only to put you on hold for hours. I wish I could sue them for stealing my money. Stay away from these crooks! They do not understand what I am saying and I rarely understand what they are lying about. I hope this company does go belly up. All bad. This should be illegal. Not to mention overdraft fees from my bank as xm stole money from me.
    They say someone will contact you, but the only thing that happens is more theft of your money. No calls answered or returned. They steal your money then dodge your calls. Unbelievable!!!!!!!!!!!!!!!!!!!!!!!!

    Anonymous 12/28/09 9:12AM

  • XM customer service is the worst customer service I have ever dealt with. If I had a choice of another company, I would NEVER subscribe to XM/SIRIUS. I ordered a second radio on a "deal." Gave the credit card info to pay for radio and 3 month service. WITHOUT PERMISSION, they went into the account from which the service for our first radio is drafted. Their unauthorized charge sent that account into overdraft twice and $70 in overdraft fees. The clerk could not understand English well enough to follow what I was explaining. He said a supervisor would call be back. That was a week ago. Turned out not to be a "deal" for me. They are IMPOSSIBLE to deal with.

    Anonymous 12/27/09 5:37PM

  • Multiple emails and phone calls to Customer Service over multiple days did not resolve the issue.

    Anonymous 12/21/09 4:16PM

  • CANCEL CANCEL CANCEL: I Ordered an additional Radio at the beginning of the month. never received it but they still charged me for it. Called to track it got bounced back and forth from different departments hung up on with no answers to where my order was. after a two and a half hour process and with no answers and getting disconnected for a third time. I called up and canceled my service with a 5 minute call. Sad that all i wanted was to track my order and couldn't get that taken care of. but could cancel the service in 5 minutes. CANCEL XM

    FXMRADIO 12/19/09 9:06PM

  • Be ware of NOT CANCELING YOUR SERVICE, even though you pay for 1 year...they continue to keep you on for another month. Even though I did not renew after my service ran out. Now they tell me I have to pay $42.13 for a service I did not sign up for. Seems in small print on the renewal it says they continue your service..they also continue to charge you at $40.13 a month, oh and add on late fees. Seems to me if I do NOT RENEW THAT MEANS I DO NOT WANT IT. BUYER BEWARE!!

    Anonymous 12/17/09 7:02PM

  • Clueless customer service! I tried to listen online today & couldn't...subscription deactivated. Called customer service. After waiting 5 minutes & very untrained rep said there is a $2.99 charge/mo. in addition to regular subscription. Told the rep I had 2 accounts + I bought a new car with a 90 day trial + I was planning to put a receiver in my daughters car & didn't think it was fair to charge me an additional $2.99 to listen occasionally. She could care less. Asked to speak to a manager & she told me they were all in a meeting and unavailable. After waiting 2 hours for a call back & not receiving one, I called and cancelled my service. Again, even the "save team" could care less that a multi account customer was firing them. Unfortunately, with no competition, I lose the service. I'll overcome by loading up my ipod & listening to audio books while driving. Sometimes you have to have principles & show corporate America who is boss.
    CANCEL YOUR XM SUBSCRIPTION NOW!

    BONECRUSHER 12/15/09 3:24PM

  • Horrible service - how can XM charge two lifetime service for the same account???

    Anonymous 12/15/09 10:21AM

  • Someone else mentioned BEWARE of XM charging you for two or three months of service after your subscription ends. They are harrassing me with endless recorded phone calls and invoices for $36.00 (now with late fees added), for service they provided for an extra two months. Service that I DID NOT request or approve. I have filed a complaint with the state attorney general's office and am going to try to sue them for harrassment.

    pommom 12/15/09 9:36AM

  • They have some of the worst customer service I have ever experienced. It seems that when you are a monopoly you can get away with it. Customer service will lie to you, make up ridiculous explainations for lack of service, put you on hold hoping you will hang up, and sometimes just hang up on you. There doesn't seem to be a way to reach anyone who is either willing, or has the authority to help. I have been billed for transactions I never authorized, been unable to get them to re-authorize my radio every year when it loses all it channels as they do 'Christmas' channel update, and had to pay them extra and extend my contract to get them to fix the problem. The executive branch of this company must be well aware of all of these problems. As customers, all we can do is let the public know that if you are considering XM, you're in for a bumpy ride, and you may well end up paying more than you authorized on your credit card.

    xmsiriususer 12/15/09 8:20AM

  • Very Poor support. Had a 15 wait to speak to an unfriendly office person who put me on hold for so long I hung up. I've paid these people over $800.00 for radio service when all I get is advertising and crap on line. No wonder this company is going belly up.

    Anonymous 12/13/09 8:02PM

  • They are the worst! Have 2 lifetime memberships (car & home). They charged my credit card without permission to reactivate a Pioneer replacement radio (under warranty and PURCHASED from XM). When I called for my credit, they argued that I didn't buy it from them! They grasp at anything to cheat us and con unsuspecting people who may give in and believe their made up conditions. We all need to report them to the FTC. This had happened to me previously with my defective car radio being replaced! Pulled the same thing and again took me a couple calls and over an hour to get my credit of which they did not give the full amount! More calls... And do not fall for their trick to put you on hold; just say no you don't have time to hold. I believe they juggle multiple service calls at once. BEWARE! This is what monopolies cause!

    Mo 12/12/09 3:35PM

  • Absolutely impossible. Worst customer service I have encountered in years and years.

    Triple 12/9/09 1:54PM

  • XM service is the worst of any company I've ever dealt with.
    I can not recommend XM to anyone.

    You can never get through on the phones and no way to get a call back.
    Soon I will have to close all my accounts.
    It's just not worth the heartburn.
    Jack

    Anonymous 12/9/09 7:02AM

  • I cancelled XM service over 2 months ago and keep getting promises of a refund but that's all I get is promises. Others have told me watch my credit card statement as they will continue to be me. BEEWARE- ONE OF THE MOST DECEITFUL COMPANIES AROUND!

    Rich A. 12/8/09 4:44PM

  • I signed up for a year plan on 3/6/09 that ran through 3/6/10. On 12/1/09 I received a bill for $55 for a quietly payment. I thought a year was one full year, not 9 months. They have not refunded my $55 and have turned off my satellite radio. This company is very fraudulent. Buy a HD radio instead!

    hobsondk 12/8/09 12:51PM

  • I had two vehicles with XM radio and one portable. In June of 2009 I sold my vehicles and never used the portable. I cancelled my contract on 06/26/09 and was promised a prompt refund. It is now 12/07/09 and I still have not received my refund. Every time I call "customer NO-service" I can only reach as high as a supervisor and keep being told the account is being reviewed. REVIEWED FOR 6 MONTHS!!!!! Not only will I never think of using XM again, but I will make it my mission to inform everyone I can that this company will STEAL from you any chance they get. DO NOT BUY THIS SERVICE!!!!! If anyone from corporate cares to read this site...please feel free to contact me at the email address below...I WOULD LOVE TO TALK TO YOU!!!

    Anonymous 12/7/09 8:33AM

  • I have attempted three times to add the XM Radio in my new Buick to my existing XM Radio account. My account with XM Radio began in 2003 and I add a new radio in 2004 without encountering any issues.

    On November 29, 2009 I called customer support and start by giving my account information to the automated voice answering system. After repeating myself several times I was finally placed in the queue to speak with a customer service rep. Next I gave the same information as well as my address and a primary phone number to the first live customer service rep who attempts to add my new radio without success. Finally I am transferred to another customer service rep who adds my radio after I repeat the same information a third time and listen to several up sales promotions.

    After the first encounter with Customer Support I called back on November 29, 2009 because I had not receive the XM Traffic I purchased during the up sale. The customer service rep said she could see a note in my file that said I made the purchase but could not see where the XM Traffic was added to my new radio. Again I was transferred to another customer service rep who started to up sale again and I had to insist that I just wanted the XM Traffic I had already purchased. After being on the phone for several minutes my XM Radio was activated with XM Traffic.

    I actual got a chance to enjoy XM Radio for a day or two before I had to call Customer Support again on December 6, 2009 because I was not receiving XM Channels. This time I asked for a supervisor or manager and was told that they were too busy to handle my call. The representative tried to fix my problem but told me that I would need to provide a credit card for the new radio since it was setup on a new account. I went online and viewed my November Invoice and saw a credit that more than covered the cost of the monthly charges for the new radio. I also saw the new radio Id with the monthly charges on the invoice. I insisted on speaking with a manager who could only say there was an error with my account and she had to transfer me to another Customer Service Rep. A few minutes later the Rep informed me that it will take 24 to 72 hours before my accounts can be combined. I was left with no XM Radio even though I could see a monthly charge on my November invoice.

    None 12/6/09 8:16PM

  • I have an XM liftime membership. My radio was stolen so I called to have the service put on hold to prevent the thieves listening for free.

    After purchasing a new radio I called to re-activate my service. After clearly explaining that I need to re-activate an existing lifetime membership, new charges of $461 appeared on my credit card. No credit card charges were authorized or discussed. Contacting customer service resulted in "Someone will look into the matter and contact you in 5-7 business days." That was 14 business days ago. :(

    Jason 12/4/09 4:46PM

  • We had a total of 6 XM radios and 1 Siruis rdio (in our new Dodge). We cancelled 5 of the XM radios, as 2 were now possessed by our relatives, the others were in vehicle we sold. They promised a refund, that was almost 3 months ago. I am sick of getting outsourced, ahrd to understand people, that read from scripts. The last one said she would correct it and call back within the hour, never heard from her, over a week now. Last night someone called to try and "get me back to XM". She was obviously from the states, and she told me that the US employess had met with and complained to the VP of XM about CS complaints of the overseas CS reps. Here is the direct phone number for Corporate Complaints in the US 202-380-4000.

    catlpnr 12/4/09 10:05AM

  • I have been on hold for tech suppor for 20 minutes - why not take my message and return my call? I am still holding but have got to go.

    Problem - all I can get is the same commercial you are playing on this phone. Unable to change channels. Anybody able to help?

    Anonymous 12/2/09 9:40AM

  • I have been waiting for a $200 refund for almost 3 months now. I have been calling to inquire twice a week every week. I usually spend over an hour on the phone mostly on hold. I have NEVER dealt with more incompitent people. No one knows what they are doing or how to run a business. If you are thinking about signing up I would think twice!!!!!!!!!!

    Anonymous 12/2/09 8:17AM

  • Had XM service for 4 years since buying a car with built in XM radio. Added portable for second car and another for fathers car.

    Because of HORRIBLE customer service following the replacement of a broken radio with another broken radio I cancelled all the services - or so I thought. Next thing I knew I received a notice that a new radio was being billed and shipped to me.

    Customer service would not even try to fix their mistake. This is the worst customer service operation I have ever seen. It's clear to me that they have off-shored this to the Carribean for a reason - they don't want to provide service - they want to steal from customers.

    Fortunately my credit card gladly reversed the charges - they had received several complaints about XM radio from other people.

    Please report your problems with XM to your State Attorney General's office. They will investigate and punish the company if they receive enough complaints.

    Ex M Customer 12/1/09 9:29PM

  • I agree with everyone else below. Their customer service is really bad. No wonder their stock is down.
    It took me over an hour and a half to cancel my subscription. Then they offered a new one for half price. I still cancelled it. Good luck to everyone else with their problems with this company.

    Anonymous 12/1/09 11:49AM

  • If you call XM RAdio to make a complaint - they accidently hang up on you - this has happened to me 3 times in a row!!!

    Arlene Mills
    Virginia

    arlcats 12/1/09 11:28AM

  • I just received a bill from XM radio in the
    amount of $53.53 for a 3 month period 12/12/09 to 2/12/10. I was contacted by a
    XM radio rep. on or about 30 Oct 09. I was
    informed that if I paid $37.56 it would be
    good for a six month period; of course this
    was a lie inorder to reinstate my sub-
    scription. It should be noted that I had
    no service in the month of Sept and Oct.
    I made the mistake of paying $37.56 in Oct
    but I will not pay them anything any more.
    I do like the music but the serve and pricing
    is deplorable.

    wilfridgomez 12/1/09 9:37AM

  • Worst customer service I have ever experienced. I bought 2 lifetime service plans on 2 radios this summer. Last week they left a message at my house that one of them has been cancelled due to non-payment. Both charges are on my American Express but XM says one of them has been reversed. So now somehow I have to prove that American Express has NOT reversed the charge rather than them proving that it has. If there were another choice I'd go there pronto.

    Anonymous 11/30/09 7:30AM

  • XM has no clue. I had a factory installed radio replaced by the dealer and it took several calls to get the new radio ID setup after they cut off my service (that was prepaid for a year). Lo and behold three months later they are sending letters notifying me that my introductory period is up. I talked to two of their "Customer Service" reps ( ex Sandwich Artists) who were clueless as to what the issue was.

    Anonymous 11/29/09 1:25PM

  • This is how they do business. They will never ever get my business back. I tried to cancel. My contract autorolled. I did not want the service at that time and you guys send me to collections for $36. Are you kidding me. You sold it to the collections company for pennies on the dollar,but refused to give me the same deal. You will lose hundreds of dollars because of this. I have since convinced 2 family members to cancel and all people I talk to not to sign with XM. You foolish people. A business can not survive like that. You step over dollars and bend over to pick up pennies.

    Anonymous 11/27/09 2:08PM

  • I am currently on the phone to the corporate office. I pressed 0 to make a complaint and get someone that hopefully speaks and understands english. The phone has been ringing for 2 minutes now with noone picking up. Somone just picked up and transfered me back to their "customer support team". Unfriggingbelievable!! Just purchased a radio and activated it yesterday, I think I made a SERIOUS mistake.

    mcore 11/20/09 11:27AM

  • After paying my XM bill and having them acknowledge that it had been paid, they then double billed me and added another $110.00. After calling in multiple times,and having three seperate people advise me that it would be taken care of, with the extra billing removed, I'm still getting bills. It seems the system is set up to make you feel you are dealing with people that have authority to solve your problem. They don't. You wind up talking to a pleasant Filipino person that can only be nice to you. They will "escalate" any problems involving money to a U.S. person who also has no authority to resolve your problem. She/he will promise to take care of it, but her job appears to be to get you off the phone. This system appears to be geared to frustrating any effort to actually fix overbilling. My guess is the XM department managers are bonused on money collected and they go out of their way to create these situations to increase their pay checks. Upper mangement doesn't care as they're getting theirs as well. There are plenty of laws prohibiting this practice but no one enforces them.

    realworldxxx 11/19/09 10:29AM

  • I hope you enjoy the last $48. We called no less than 4 times to cancel our subscription. You robocalled us 100 times and kept on charging. Believe us that we will tell everyone and I will contact FCC about this fraud. Enjoy your time because no way will you last with customer care like this!

    dr.ken.martin 11/19/09 12:58AM

  • I cancelled my service in early October as I sold the car the service was in. It has now been over 6 weeks and I have received nothing but lies and excuses when I call to check the status of the refund. It is clear that they have no intention of refunding the money. I am reporting them to the Federal Trade Commission and to the State of Texas Attorney General's office. Anyone else in Texas who has had this problem please do the same. Maybe they will finally get investigated by someone who can do something to stop their shady business practices.

    sps 11/18/09 1:07PM

  • I have had XM radio sinced I purchsed my car. Today, I called to cancel this service because after 23 yrs my husband was laid of from his job. The c/s person Nathan that I spoke with was very empathetic at first but he tried to convince me not to cancel, after I explained my dilemma. I didn't even want any part of a refund for the premium I just paid. i just wanted it cancelled because I will be unable to afford it. My house and food and childrens well being is my priority. Nathan became very rude said I was cancelled and hung up on me because I wouldnot keep the service. If my husband gets another job i will NEVER get xm again because of the treatment I received....He should be ashamed of himself and VERY LUCKY that he is employed!!!! This will be shared with my freinds and peers as well.....

    Anonymous 11/17/09 4:07PM

  • I tried to cancel my subscription last May from my hospital bed due to a car accident that totalled my car. Since then I've been receiving bills for a radio subscription that doesn't even exist anymore. When I just called again to inform customer service, they said the radio was still active!I was placed on hold again. After waiting for 15 minutes, the phone disconnected.

    Anonymous 11/17/09 9:17AM

  • XM customer service is the worst. It took me over an hour to ancel my service last July. But, I just got anther bill for a radio I no longer have. And they keep shuttling you around, with endless hold time.

    Laura 11/16/09 11:15AM

  • After many attempts to close out two of my radio accounts on line (which as everyone here knows now cannot be accomplished), I called every phone number on XM's website only to go through all the input bull#@*# over and over again just to get the immediate busy signal. This process has wasted at least a couple hours of my time and now that I read the comments here it looks like I will have to monitor my credit card statement for several months to make sure they do what they said they would. If they don't, deactivate the two radios, they will lose all five of them. If I had an alternative, they would lose them right now. I ask the girl I spoke with if she gets many complaints about this painful process and her reply was "EVERY DAY ALL DAY". Terrible Customer Service!!

    Pissed in PA 11/11/09 7:10AM

  • Customer billing is incomprehensible. Customer support refused to send me an account history explaining the various charges to my account. I asked for an written invoice, they bill my account and sent me an invoice with one number on it and no explanation.

    Insufferably polite offshore call center with people who just suck up your time and cannot explain charges in a cogent manner.

    Sorry, but I can no longer do business with this company.

    mickeyb 11/10/09 4:05PM

  • I am paying far more than anyone I know for the XM service in my car. I have carried it for 2.5 years. I called today to ask about a better deal or entering into a contract to get the rate my sister-in-law has. The first person I spoke with said I could do that. She transferred me to the person who was going to initiate this action and he was a complete idiot that said there was nothing he could do. I could barely understand him. I am going to cancel my subscription

    rz 11/10/09 3:17PM

  • November 6, 2009
    I was charged twice for service. Talked to a so called "supervisor" by the name of CHRISTIAN, that did not know, did not care and was totally oblivious and rude. Maybe the name "customer" does not mean anything to him and forgets that his monthly pay is directly related to the service that he gives any customer. Had to call again (this guy was incapable to solve my complaint) and another Supervisor by the name of ASHLEY was
    fantastic and in two minutes understood what I was trying to explain to the other moron and gave me credit for the excess billing.

    Erika from Miami 11/6/09 4:07PM

  • Outright Fraudulent charges. Activation fees not posted anywhere. They bury the right to charge activation deep in the contract, but do not state anywhere how much. The 7 other fees they charge are outrageous. It costs $30 to activate by phone and this is never revealed. After I gave my hardware ID, the billing address and my credit card number I asked the rep for the total and it was twice what my limited math figured. I was then told of this $30 fee. If I didn't choose the 3 month cycle, I would not have noticed the difference. Self Activation costs $15 on the website - FOR WHAT?? -again never revealed until after you buy the hardware and enter a radio ID and your credit card, etc. I cannot register for online access because their server error, I was on hold for 50 minutes for customer service tonight and then disconnected. When I redialled they were closed for the day. There is no email contact to explain or make a request. If you buy a long contract these guys will not be around to honor it. Just can't see it.

    big nipper 11/3/09 10:46PM

  • XM Radio gave us one price verbally by phone for a lifetime subscription, but added undiscussed fees when attempting to charge our credit card. We do not agree to the extra fees - just the original amount, so have refused to pay. They put us in collections. When I asked the collections agent to read their notes to me, the situation was not accurately documented, and our comments and requests and agreement to the original pricing were not documented. We just fell into a generic didn't-follow-thru-with-payment category to them. Unable to escalate to a qualified manager. Unable to obtain written records copy. Told they did not record the coversation. How is it they can ruin my credit record when they want to overcharge and not hold to our original verbal agreement?!?!?!

    Zeena 10/28/09 12:04PM

  • Every since XM as merged with Sirius they have become garbage. For this I might as well listen to the regular "FREE" radio. If I wanted SIRIUS radio I would have gotten that initially but I wanted XM and still got stuck with this garbage. As you have read from other customers, the customer service sucks. It should be called "CUSTOMER SERVED" because that's how I felt after talking to them like I got served some Bull @#$%!!!!! I just don't understand how I've been able to listen to my online account for the past 5 years for free and all of a sudden they merge with these bums and now I have to pay for something which has always been free. I think I will cancel my subscription this weekend and see if there are any other satellite radio companies out there because this one SUCKS!!!!!!!!!!

    One pissed off subscriber 10/27/09 5:44AM

  • I got the free service for 3 months with new Honda purchase. Did not renew. Did not receive xm radio, confirmed it was no longer on by cruising channels. Left it alone. Got lots of mailers with special offers. Called about one of them, the csr sounded so shady I said nevermind and hung up.
    Got a bill in the mail for service I never asked for, never got, never wanted. Called and went round and round with idiot one then idiot two.
    They say they have credited my account and I owe nothing. Judging from other sites, I'll believe it when I see it. The only good news is that I never gave them a credit card number or checking account access.
    These guys are stupid or criminal-both are bad.

    Anonymous 10/17/09 8:57PM

  • I signed up for a lifetime of XM at the cost of $98.28 for 5 months. Instead of taking $98.28 out they took $507.17 in one sum. I called in the next day and XM took another $98.28 out and I was told I would recieve a refund of $507.17. I called back after 7 days and ask about the $507.17. At this point I cancalled and was told I would get a full refund. The following day XM took another $398.88 after cancellation for no reason. At this point I have no XM as well as being out of $1005.31. I am scared to call due to the fact that I can not understand or be understood by the customer service personal.As well as everytime I have called money has been taken from my account.

    Anonymous 10/15/09 3:25PM

  • Worst customer service and billing practices of any company I have ever dealt with. Paid for a life time subscription, billed my credit card, then received a bill in the mail for the same radio. Called to contest, they told me it was a mistake and disregard the bill. 1 month later radio is shut off. I called back, they now informed me I need to pay the bill to restore service. No way. 1 month later I receive a phone call from a collection agency informing me I owe XM money. Still not resolved to this day. You have got to be kidding me. NEVER EVER DO BUSINESS WITH XM RADIO.

    1phast1 10/15/09 12:45PM

  • Anyone who has a problem with XM's cancellation policy (as many here have) should also file a complaint with the FTC's Bureau of Consumer Protection: https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

    They don't investigate individual complaints, but if enough people complain, they work with the DOJ and state attorneys general to investigate and litigate cases.

    pat451 10/14/09 4:56PM

  • this is absolutely the WORST customer service I've ever dealt with. They all want to transfer you to someone else and sell you something. They take NO responsibility for their products being bad, they just want to sell you something else.

    emily074 10/8/09 11:59AM

  • I agree
    Heavy accents.
    Minimal "service"
    I have 3 XM radios now that you can get NASCAR back. Tried to cancel one radio.
    1. You can't do that online with the acct mgmnt tool. 2. You do it over the phone but only through the "Cancellation Dept."
    3. They won't give you a cancellation number or other method of verification.
    4. But they keep charging your acct. so it is probably best to just pay by check.
    Person I talked with = Roxanne Malcolm, the only things she knew about her supervisor were that he couldn't talk and his whole name was Andrew.

    wabbles 10/7/09 8:29PM

  • Beware of XM Radio's continuation of billing after your service has expired. They did that to us, and tried to tell us that we had signed a contract. Unfortunaely for them, we had records, of signing a 3 month plan, over the phone. We will not pay their fraudulent billing practice.

    XM Radio is rip off 10/7/09 2:02PM

  • One of the worst customer service departments I've ever delt with.
    The Techinical service department was no better, totally inept at solving a problem.\On top of it , many of the people Itried to get help from could not be understood, their accent was so heavy, I couln't understand them.

    Anonymous 10/5/09 7:42AM

  • The out of usa customer service/billing is the worst I have ever delt with. Is this even a usa owned company? If I ran my business like this company is letting the call center handle the customers I would be out of businees so fast. My guess is they will be out of business fast if they dont bring the call center back to the usa.
    Tracey Laughlin
    VERY UNHAPPY CUSTOMER

    Anonymous 10/4/09 7:33PM

  • Worst customer service ever.
    Sort of OK service but I tried calling them yesterday while in my car and stuck in traffic. After 40 minutes of noone picking up the phone I hung up because I reached my destination.

    Today I called and after 37 minutes someone picked up and told me they have to transfer me to someone else and put me back on hold. After 15 minutes I gave up and hung up.

    Calling the BBB and my credit card company. Ridiculous!

    Anonymous 10/3/09 4:08PM

  • I called to find out why my checking was charged 174.09. (Just two weeks ago0, I do not recall giving my permission to debt my checking. When I called to ask for information on this I was at work, and I did not have an account number to give the 1st person I spoke with, she could not find me, but giving my address,phone,state,and zip. So, how can that be? You can debt my card, but not have any information for me the consumer as to what that 174. was for, starting at what month to what month, or anything else about my account with them. I asked to be transfer to a supervisor who, again after waiting on the phone this person, Liz who would not give me the rest of her name put this on me that I didn't know my account number! (I am at work and was looking over my bank statement when I saw the charge thought I'd better call). So, after going around with her spelling out my name, address, phone, zip,town, state and also my email address-still nothing! I again asked to be transfered to her supervisor/manager then was cut off!!!
    DBR in CT. 10/2/09

    DBR in Connecticut 10/2/09 2:26PM

  • i called to get best 2 year deal to extend my xm service in my new gm vehicle. was told i could get xm plus the best of sirius for advertised price of $322. i asked if they could do any better and was told yes the absolute best price would be $302 for 2 years. i said ok and gave them my credit car info.. when billed i was surprised to find that my credit card was charged for $173.37. when i called to straighten out the charge i was told that that is the rate for 1 year and that i had been misinformed and no changes would be made. so as a result i had to pay in effect a higher monthly rate. ask for supervisor who in a very rude manner confirmed that no changes would be made.. so i guess the agreements you reach by phone with xm don't mean anything.. i would be very wary of doing business with this company.

    finishnail 10/1/09 5:45PM

  • This company isthe worst one I have ever dealt with, whether ordering [wrong receiver sent twice] or trying to get the proper refund. The wait time is extremely long, then constantly put on hold, only to have to repeat the process a few weeks later because the problem was not properly resolved. Since my initial order I have been dealing with this since June the 5th of '09.

    LILLY 9/30/09 7:09PM

  • Horrendous and inexcusable customer service. Beware! Any customer service call with take several tries and eat up hours of your time. They will speak to you for about 10 seconds then tell you they have to "check" some info and put you on hold for several minutes. They will repeat this process for over an hour on a simple issue. They will try to charge extra fees if they can get away with it and will not disclose there is tax added to any service or product purchased. They will change account numbers on you; "consolidate" accounts; lie and tell you the lifetime membership you paid for months ago was only a "5 year" membership. Etc. Deception and lies. I filed a complaint with the FTC and I urge others to do so. The FTC will not address individual complaints but will take action if there are many complaints against a company.

    MOMATT 9/30/09 2:19PM

  • I ordered four gift cards from XM radio to pay for a 1-year subscription for my father. None of the four gift cards were activated. XM Radio promised to activate the cards and call me within 2-3 business days. They did not do either. Then they promised to send four new gift cards. They did not do this. Next they promised to call me back to resolve the problem. They have not done this. XM Radio has my $220 and I have nothing. The problem has not been resolved after 3 weeks and numerous phone calls.

    kscott 9/29/09 3:44PM

  • Late May, I canceled my Siruis subscription for which I had for 3 years to add a second XM receiver on my XM account that I have for my car. I ordered a special radio from XM and also a one-year subscription. Two days after I ordered the radio, and before it shipped out to me, I found out that I was getting rid of my vehicle to which I was ordering the radio for. I called immediately and tried to cancel to which I was informed "It's too late." OK, so I now have a brand new radio and a years worth of service that I can no longer use.

    After I purchased my new vehicle (with XM service) I contacted XM customer service to ask if I could transfer the one-year of service I had paid for (on the new radio) to the radio in my new vehicle. At first she was very helpful and then it got ugly real quick. Seeing as I was not getting anywhere with her I finished the call.

    About a week later I decided to maybe try another XM customer service agent. I called and he was very helpful and said "No problem, I will transfer the service to your new vehicle". I felt better feeling now I was only out the cost of the new XM receiver and not that and the service. He failed to inform me that there was a fee attached to what I was asking for.

    A few days after that I get a termination fee charged to my credit card for canceling the contract. Hmm, I just paid a $79 fee for an $89 worth of service. I am not that stupid. Thinking it was just a mix up I called XM customer service. No problem, we will have someone contact you concerning this. I was never contacted (#1).

    About 10 days later I made contact again with XM, I was told that shouldn't be a problem refunding your money and they would have someone contact me to discuss. I was not contacted (#2).

    Last week I called to cancel any renewals of my subscription. I was asked why and I informed the customer service person of my story. She said it shouldn't be a problem to take care of this mess and I will be contacted. I was not contacted (#3).

    Today, I called to canceled any more charges to my credit card once my current service expires. Nobody at XM really cares about my two XM subscriptions that I want to have, but refuse to be treated the way that I have. I have spent numerous emails, and probably 4 hours on the phone discussing this and all I am told is "Its all in the terms of service agreement".

    So be it. I am done. I have learned a lesson that has now cost me $300 to find out. XM does not need me as a subscriber and I will go back to listening to local radio or my iPod. Oh, by the way, contact your credit card company and let them know to block any charges to XM. As long as XM has your number, you will never stop the charges.

    Anonymous 9/24/09 8:30PM

  • Any time we notice an error on our bill and call, we are treated rudely, hung up on, and argued with. If you try to cancel a subscription tney argue with you, make offers, and refuse to cancel. Then, they bill you for the service anyway, and when you call back to have them correct it and give you a credit, you get more hassles! I just called today to have the SAME problem corrected on our bill, and Sherine argued with me for 10 minutes. As soon as I asked to speak with her supervisor, she quickly offered to post the $5 credit to our account, which they should have done 8 months ago! I have NEVER had any organization have such TERRIBLE customer service.

    orlando_seminole 9/23/09 12:51PM

  • There is little doubt XM Radio has the worst customer service I have encountered in my 40+ years of adulthood.
    I would like to make these suggestions to those trying to deal with XM.
    1. Contact your credit card company and bank to let them know the problems you are having with XM.
    2. Did your radio come with a new car? Contact the auto manufacturer (Chevrolet) and the bigger company (General Motors).
    3. Give your car dealer an earful about how you've been treated with XM.
    4. Did you get your radio at Best Buy or Radio Shack? Let their bosses know how you feel about XM.
    5. Finally let your State Attorney General know how you feel.
    The thing is this company does not care about YOU. But when they start hearing about YOUR problem from others that they do business with they will change. Make it someone elses problem besides your own.

    CrashD 9/23/09 6:02AM

  • worst customer service ever. needed to cancel as my lease expired. kept getting transferred around, it took 40 minutes to get handled but the radio is still active a day later..they just didn't understand that I would no longer have the vehicle

    Anonymous 9/22/09 6:56PM

  • They are totally unresponsive, misleading and deceptive

    homeatlast53 9/21/09 8:20AM

  • Was overbilled for the past two years.. I have spent hours trying to explain to them that the State of Florida doesn't have a 9% sales tax and another 9% local tax.. I might was well be talking to my dog.. They are obstinate and useless.. particularly the ones in The Phillipines.. I have been told they will call me back within 5 days.. nothing.. I call them, explain the issue again and again.. and get terminal hold.. If they wern't the only ball game for what I use them for, I'd find someone else.. This is a pathetic company..

    Captain Ron 9/16/09 3:09PM

  • My wife called XM to re-activate her service. She gave them her card number but halfway through she had to stop and told the rep. she would call back. She never called back.Two days later I called to activate my radio and eas told that if we combined our accounts we could save. I did this and told them to take it from my account. Seven days later my wifes account went into the bounced check state. Called xm they still had it in her name ( both accounts told them to put it in mine ) and hadmy card number but took the money from her account. Was told that money would be promply returned to wifes account. This was on 8-17-2009 as of this date has not been returned.Now being told its being processed.Asked rep. to call process center...her response was we can only e-mail them and havent got a response.. contacted an attorney and sent fax demanding return of funds on 9-15 2009 still being lied too.... hoping to hear from others to file class action lawsuit

    nellbob 9/15/09 5:02PM

  • I have been a loyal listener of XM for many years. I've seldom had any major issues with service or anything along those line.

    Lately however, especially since the merger, things have gone completely to s**t in a hand basket.

    I recently activated another radio. I told the idiot on the line that I wanted to go month to month until I purchase my vehicle which will have the satellite radio in it. Long story short, first not only does this douche not set me up month to month, but YEARLY, but she also had the wrong package! I only got the freaking talk stations!

    I called 4 or 5 times over the span of a week, spoke with several different, idiotic towel-heads (sorry, that is where they are located) and each time was given a complete run around, on hold for forever, and so on.

    Then, they kept trying to bill me more and more. These people are effin' idiots!

    Finally, I called the corporate number (877-967-4672) and spoke with Alex. This guy was the goods! First, he is in America, secondly, speaks English, and thirdly, knows what the hell customer service is. He explained how the other douches screwed everything up and how they "allegedly" tried to get the system reset.

    Even HE was confused at how hosed up things had gotten.

    Bottom line, don't jack around with the douchebag non-English speaking idiots at the CS department, call the corporate offices. The number is the one I posted above. Hell, ask for Alex, his extension is above, and tell him that he made such a great impression with me, that you were referred to him for his great attention to detail and diligence in getting a messed up situation resolved, and in a timely manner. No being placed on hold, no rambling and no "special offers"... just taking care of what we needed to have taken care of.

    Thanks Alex, and thank you whomever started this website and to whomever posted the corporate number in the first place.

    Please note, my service rating for Alex @ the Corporate office on 9/12/9 were off the charts, the other idiots got the crappy ratings below.

    docmundy 9/12/09 1:49PM

  • I am very upset with XMRadio. Two months in a row now they have overcharged my account. In August my monthly fee went up due to the royalty charge,which by the way was never notified about. When I called about the overcharge in August, the girl I spoke with told me how very sorry she was that I was never notified and that she would credit the overcharge back to my account and then offered me a deal that if I signed up again for another year that I would only pay $12.80 per month. I said, O.K. that sounds good. Thought all was taken care of.....Wrong. My September payment time rolled around and I was checking my bank account on-line and what to my suprise I find a charge on my account for $128.00. That was 3 days ago. I called right away to get this reversed and credited back to my checking account. The woman I spoke with said her name was Justine and could help me. She offered me a free month for the inconvenience and gave me a refernce number for that. She then proceeded to process the credit to my checking account. I asked her how long it would take to go back into my account and she said it would be credited back to my account by Friday. I told her that I hoped so because I had a bill that was out there that was part of the money the had taken out of the account. (There is a bit of difference between $12.80 and $128.00.) She said no problem and that she was processing the credit as we spoke and also gave me a conformation number for that and said the money should be back into my account by Friday. Well, here it is Friday.
    I checked my account and NO CREDIT. SURPRISE, SURPRISE. Oh, by the way,the check I had told Justine about went through my bank as of last night, and due to the money not being all there, I now have a $25.00 Returned check fee!!! I called XMRadio immediatly and spoke to a representive by the name of Arme. After I told her about my call to them 3 days ago and what was supposed to happen, she proceeded to tell me that the person I spoke with before never processed the credit. I told her that she gave me a confirmatin number. I gave Arme the number and she proceeded to tell me that there was no such number. I said, so she lied to me!..Arme said she was going to process the credit herself and then she gave me a conformation number. I asked to speak with a supervisor several times and was put on hold several times. Each time Arme came back on the line I was told the supervsors were very busy. I asked about another number I could call and she said that there was only the one I just called. I asked for a location that I could write to and she told me that I would have to send it to South East Asia. At this point I am about ready to boil over. I can not believe a buisness can be ran this way and continue to stay in buisness. I am considering canceling my subscription and writing to the BBB and FCC concerning their buisness practices. This is not right and from the majority of comments I have seen on here, there are a lot of unhappy customers.

    R. Kiefer 9/11/09 6:34AM

  • This copany and their service is the worst i have ever experienced in my 62 years of life. I wish there was another company because I would stop my bussiness now. Rude, lie, and laugh at you while they are doing it. It is no wonder they have so many complants on this web sight. If you have never used their product don't start.

    tarnold9999@chartermi.net 9/4/09 11:58AM

  • I have sent e-mails to XM Radio for several days now with no response.
    I called the 1-800-967-2346 customer service number, and after going through all the pre-recordings, was disconnected twice without any human interaction.
    I then tried calling the 1-877-967-4672 customer service nubmer and had the same results as the other customer service number.
    My on-line stream has been stopped, although I have had my billing amounts paid and posted to my credit card account.
    I have had no luck in getting assistance to resolve this discrepancy.
    YOUR CUSTOMER SERVICE IS NON-EXISTENT AND I AM EXTREMELY DISSATISFIED.
    PLEASE ADVISE ON ANY OTHER OPTIONS TO SPEAK TO SOMEONE TO GET THIS RESOLVED.

    Anonymous 9/3/09 6:19AM

  • I canceled my service back in April. The customer services representative I spoke with to cancel my service told me that as 'a thank you gift for being a good customer' they would give me 3 months free service. Now I am being called by a collection agency saying I $47. I was NEVER told that this was a 'trial' subscription (why would I trial a service that I was canceling?) and that I would need to call back in 3 months to cancel. After a few go-rounds with the regular customer support numbers - put on interminable hold, transferred to the Spanish Language support line I was eventually being told that, essentially, too bad, I was wrong and I owed them money.
    (BTW - everyone I spoke with was nice and pleasant. No-one was rude or disrespectful - they were just having to toe the party line).
    So - I called the Corporate Customer Support number listed and ,after a few minutes on hold, spoke with a Very nice lady who credited my account and also said she would contact the collection agency to clear the account with them as well. Bottom line - don't mess around with the regular support numbers. Go right to the top and be done with it.

    Anonymous 9/2/09 8:06AM

  • ive had a lot of those calls. what you need to do is call and ask to speak with a supervisor that may help. most likely they are so stupid they don;t know what to do.

    Anonymous 9/1/09 6:51PM

  • I have called 5 times about a refund. Each time they tell me it has been processed and that I need to wait 72 hours. It has been 47 days and 5 phone calls. Nothing but how sorry you are.
    This is pathetic service. You had no problem billing me every quarter on time !!@!!

    Anonymous 9/1/09 6:13AM


  • I have been on the phone trying to resolve a billing problem for over 43 minutes. I have been cut off three times. I have spoken to the Phillipines twice and once to Jamica...

    Each time they give me the same wrong info and try to sent me to billing, where I get cut off....... Cut off three times. I am again talking to someone in Jamica again and again I am on hold.......

    I am being billed for four radios, I have two..... I have one in my Tahoe and one express radio, that was delivered to 600 Sunland Park Dr. in El Paso TX.... I do not know where the others were sent, I did not order them and I want my charges taken off.

    When I renewed my account the representative sounded like he was on drugs..... He supposedly waved one of the $18.56 charges and it is appearing on my bill, with the other wrong billing.

    It appear there are no supervisors available in Jamica to take my call, and in an expedited fast process, they indicate they will call me back in 24 to 48 hours, isn't that fast Customer Service.........

    I would rate your Customer service as a ZERO.......

    mtantimon @hotamil.com 8/31/09 8:56AM

  • We had 4 xm and one sirius radio. The sirius came in my wifes new car it had 1 year free trial wich expired recently. Sirius called my wife and said they wanted to veryfy her information and said they would charge her card 298.00 for 2years service. And that if she did not get in touch with customer service the charge would go thru the next day. My wife told them that we had 4 xm radios and could we bundle them since they were the same company for a discount. They transfered her to customer service where she was on hold for some time. After finily talking with a person with a heavy acent and of no help at all so she cancelled her service. Then she showed me where XM was going up 2 bucks a month for some kind of roalty charge. I had been thinking about droping the service for a while due to all of the comercials. More comercials than conrtent.And the rising rates. So i called them the next day and cancelled the other 4 radios and i am getting a refund on charges paid in advance. I am feeling real good about this. Its the only way to deal with monopolys.

    bvines 8/27/09 6:10AM

  • Customer service, very nice people, but you have to be in their back for cancelations and still they charge your card. Very bad, that makes me extremly upset i will never pay money again for the stupid radio!

    beck29 8/21/09 2:30PM

  • I've had the exact smae experiances as the rest of you. No or poor customer service. I have been trying to get my billing straight for over 7 weeks and been put on hold, hung up on, been delayed - you name it, I've experianced it. I go to the point of faxing a letter to their corporate office but guess what? That fax number has been disconnected now as well.

    Doen anybody there even care about these numerous issues? In this day an age where compnaies are starving for customers and trying to keep the ones they have, this company couldn't care less.

    Anonymous 8/20/09 11:14AM

  • OMG - We are now being charged a royalty fee for what we are already paying for? What about the freakin' advertising I hear on every channel I listen to? This has become ridiculous! I'm starting to feel like this is a cult and you can't get out. Hello . . . Can you not understand that when I say I want to cancel my service that is exactly what I want to do? I don't want to pay $20 for 5 months - I don't freakin' want 3 months free - I just want you to turn my service off because you SUCK!!!

    Anonymous 8/18/09 2:01PM

  • I have been trying to close my XM Radio account for over 3 months. Thanks to this website I was finally able to get a live person to talk to.

    My XM experience has been dreadful from the start. The equipment was unreliable, setup was difficult and customer service has been abysmal.

    Even the programming was not great. It is not commercial-free; in fact many of the commercials are for other XM stations. Syndicated shows have the same ads as they do on broadcast radio. And XM keeps adding and removing channels, which is annoying.

    In short if you are thinking of getting involved with XM radio, I’d recommend against it. I think it was a bad decision by the government to allow Sirius and XM to merge thus creating a monopoly on satellite radio. The results are apparent.

    Disgruntled Customer 8/13/09 10:36AM

  • I have been trying for two days to get my new radio going and no luck. I have called xm radio 5 times and been cut off two times. I don't understand what is so complicated, and I don't understand why my radio can not be activated. If I didn't like xm so much I would say forget it and send back my radio. Help
    V. Van Sickle

    Anonymous 8/12/09 8:05PM

  • XM SUCKS PERIOD.SO DOES CUSTOMER SERVICE.AFTER 4YRS OF PAYING FOR A YEAR IN ADVANCE,AND THEN WANTED TO CANCELL ONE OF MY RADIOS,OF WHICH I DID BY MAIL.THIS COMPANY WANTED TO STILL CHARGE ME THE TIME MY OTHER RADIO WAS STILL ACTIVED.I TOLD THEM I CANCELLED BUT STILL THEY HAD IT AVTIVED.I THEN CALLED THEM EVERY DAY,BUT IT DID NO GOOD THEY WANTED MONEY.I THEN SAID CANCELL MY OTHER RADIO,BUT GUESS WHAT IT STILL ACTIVED.STUPID PEOPLE AT XM

    Anonymous 8/9/09 5:13PM

  • My husband renewed his subscription over the phone for one year. They debited from his checking acct for 3 yrs. We have called for 6 weeks trying to get the $288.45 credit. We have been on hold for hours, hung up on numerous times,etc. When asked to speak to a supervisor, we have been told they are unavailable and will call back. We never get a call back from a supervisor..and have never been able to speak to one on the phone. I used this # today 877-967-4672 and spoke to an American who promised to call back by end of today with an answer why our credit has not been issued. This is the worst case of customer no service that I have ever experienced! Once we get the two year credit back...we will never renew again. Their product is not worth this much hassel!
    Next step I guess will have to be the FCC

    SandyH 8/6/09 5:41AM

  • Sounds like a reggae party is going on in the background, rude CS and plenty of hang ups.

    I have dumped 3 radios in the last year and I dread having to deal with them ever again.

    The CS pretty much matches the product at this point.

    Anonymous 8/5/09 2:32PM

  • These guys are horrible!

    They don't listen to your issues, aren't accommodating, and don't seemed to be concerned about attracting or retaining subscribers.

    Customer service at it's worse.

    They'll never get my business.

    Anonymous 7/30/09 4:36PM

  • XM Radio was great but since the merger with Sirius it now sucks.

    Upcharges without getting my permission, even an "invoice charge" being tacked on is just too much.

    Try getting this resolved with a representative and either they can't speak English or will hang up on you.

    Obviously, Sirius has severe cash flow problems - not the subscriber's fault.

    Perhaps they need to cut back the "Shock Jock's" ridiculous salary?

    Cancel me out!

    FedUp 7/29/09 3:02PM

  • Well on my 3rd attempt to get my xm reactivated after xm deactivated to wrong device. No luck. I have done exactly what they asked me to do. Make sure the vehicle is in an open space so it can get a signal. Turn on channel 1 for 20 mins. no more than 30 mins. Still no signal. I have been placed on hold for troubleshooting and they never picked up. Just think, they wanted to charge me to reactivate because they deactivated the wrong device. I enjoy XM but this is stupid.

    me 7/24/09 6:02PM

  • Had a 3 year contract that expired in April 09. XM sent a bill to the wrong address. When my ex sent it to me in May, I called to cancel my service. Got a bill in June for an "automatic service fee". Called and again verified that my service was cancelled. Got another bill in July. Guess what? No records of me calling in May or June. The off-shore customer service center never made the correct entries into my account. I checked this web-site and found the Corporate Customer Service number: 877 967-4672. They waived the "late fees" of $27.76 and I paid for another 3 year commitment. Whatever idiot set them up with off-shore customer service should be fired. Imagine, a large corporation trying to get $27.76 from a customer who immediately signed up for another 3 year plan for over $350 once someone took the time to listen. The mentality of instead-of-helping-cutomers, squeeze-them-for-anything-you-can-get just isn't effective. Companies should know better. The corporate number above was a breath of fresh air in a 3 month fight. What started as a nightmare, finished off with a pleased )although ruffled) customer.

    shouldknowbetter 7/24/09 2:32PM

  • My husband and I both have XM radio in our vehicles. The screen went blank on his device and he purchased a new device. He tried to get it activated earlier today. They charged him $50.00 to do this. His device was only two years old but Circuit City had closed in our town where he purchased it. He got it activated this am with an additional $50.00 I would have not paid because of faulty equipment. I got in my vehicle and could not pick up anything but the xm preview channel. I called corparate xm #. Spoke with Alex in the El Paso, TX office. Tried to explain to him what happened. He could not understand me nor could I understand him. He told me there would be a $15.0O reactivation charge and I told him no way. They disconnected the incorrect device. He says he will wave that charge but insisted I give a credit card number that the one on file had expired. I heard my husband give a card # this morning to them when he called. I refused to give him another number. He told me how to activate my acct they disconnedted in error and hopefully it will work.

    me 7/24/09 1:11PM

  • IN JULY OF 08, I CANCELLED MY ACCOUNT. IN DECEMBER OF 08 I WAS SOMEHOW RE-SIGNED UP AND MY ACCOUNT WAS ACTIVATED WITHOUT MY ACKNOWLEDGMENT. I CANNOT GET THROUGH TO ANYONE THAT WILL CANCEL MY ACCOUNT AND NOW IT HAS BEEN SENT TO A COLLECTION AGENCY. i HAVE CALLED THEM 9 TIMES TO GET THIS STREIGHTENED OUT WITHOUT ANY ANSWER OR REPLY. NO SUPERVISOR WILL TAKE MY CALL AND THERE IS NO WAY TO GET PAST ANYONE TO GET TO SOMEONE THAT WILL HELP

    Anonymous 7/20/09 11:44AM

  • XM was going to charge me for my internet service. I told them no, and to take me off . They said I needed to give them an expiration date on my credit card so they could cancell it. I told them no. This was done in march 2009. they went ahead and charged my credit card anyway without my authorization for May. Now they have charged me again in July. I called and told them to cancel and they said they would reinburse my credit card. Now lets see if they do.

    Anonymous 7/18/09 9:44AM

  • I just talked to someone in Panama City. What terrible service. I am quitting. Too bad there is no competition. I am going to the FCC to see if they can help. DTI, Washington

    Anonymous 7/17/09 12:38PM

  • Hung up on while attempting to remove a radio from my account.

    Wanted on hold for 30 minutes. After being transferred once I spoke to an agent for about 2 minutes. I was calm the entire conversation. After I said "I would really like to cancel the radio subscription- the radio has not been connected for a year", the agent responded by hanging up.

    I called back to find that the agent had in fact canceled the single radio.

    I'd like to think it was a technical issue. The timing of the hang-up lead me to believe otherwise. Almost seemed like when he realized he would not be able to convince me to continue service on a radio that was collecting dust - it was not worth continuing the call.

    I have been happy with XM in the past. Every year or so I need to call their call-center to swap around radio subscriptions. Each time I have another poor experience with relatively simple tasks. There customer-service web-site has also been unchanged over the 4 years I have had service. 10-minute delays to update basic data,etc...

    For a business attempting to stay-in-business they should really do more.

    Anonymous 7/16/09 6:15PM

  • XM double charged me for my vehicle activation by debiting my checking account twice for the same amount.
    I tried getting thru to customer service and kept getting disconnected. I finally sent an email but then came across this website and read all the comments. I contacted Bank of America. They are filing a claim, have temporarily credited my account for one of the payments and said they would get back to me after they investigate. Maybe the XM service folks will be more helpful with Bank of America.

    texdave 7/9/09 4:17PM

  • Hmmm.....Called the customer service to cancel my leased vehicle and add my new one. I was on hold for 27 min and then told the rep that I wanted to cancel my account and add the new one, she stated she could not do that and hung up on me. Called back, waited 44 min and disconnected. Called back and requested new service and got a rep in 30 seconds. Told her what I wanted and placed on hold. 25 minutes later, hung up on. Then I found 877-967-4672 and got Deloris. She was very pleasent, explained that I had called corporate offices and she would help me. 10 minutes later I had my new radio switched, old one cancelled and my bill consolidated with my wife's radio. I had two seperate accounts and never knew it! Deloris stated that it seemed to be the trend and she would stay with me,not place me on hold and fix my problem and she did. Thank You Deloris. I love XM but hate the customer service. It is a no wonder they are on the verge of bankrupcy.

    FireRob50 7/7/09 7:12PM

  • This company has the absolutely worst customer service I have ever seen. I called the corporate number and they transferred me to the crap number where I sat on hold for another 30 minutes. NEVER NEVER NEVER SIGN UP FOR XM

    Patrick F 7/6/09 1:10PM

  • I am so dissappointed with the way that I have been treated as a customer of XM Radio. My initial free trial period with the purchase of a new car ended and several times I received calls during the day to renew my service. I asked if they could call after business hours and they assured me they would, but then didn't follow through. Finally, I called during my lunch hour and then was told that I had to be in my car within the next 3 hours and let the radio play for 15 minutes OR I would have to call back and get a new signal sent to my car. This upset me because of the outrageous amount of time I was on hold just to renew. The product is great, the customer service and renewal steps are ridiculous.

    PatriciaL1964 7/1/09 7:54AM

  • ABSOLUTELY AWFUL CUSTOMER SERVICE!!!
    On June 23, 2009, My wife called XM to tell them they were overcharging us. The woman (Jennifer) made real nice and told her that all was good, asked for debit number, which my wife provided, then Jennifer informs my wife of additional charges that must be charged. My wife was in disbelief. Jennifer then had the audacity to tell my wife that they will be charging our card for a year, late fees, and an invoice fee. I speak to Jennifer and politely request to speak to a supervisor. She refuses and stays to her script of "I'm sorry you feel that way. I'm doing what I can to help." She was not helpful. She puts me on hold 9 times, yes 9 times, for anywhere from 1-10 minutes. Over a half hour later I am finally transferred to a supervisor, only the phone rings and rings and rings. After 12 minutes Leticia picks up. I explain the situation and she puts me on hold for another 10 minutes. She then comes back and states to me that she is hanging up. What? I call back and request to speak to a supervisor. 5 minutes later Jeff picks up the phone. He tells me that the late fee and invoice fee have been waived and it would be noted on the account. I inform him we want to cancel the service. I request a call back from a person in authority at XM. He tells me someone would call. Here it is a week later and no call.
    I had even provided an out to Jeff to resolve the issues. I had asked the late and invoices fees be waived and receive two months of service as a goodwill gesture on XM Radio’s part. He stated he could not do that. I asked again for someone in a position of authority to call me to discuss the issue. No one ever called. Why does XM Radio make promises it has no intention of keeping?
    Today, June 30, 2009, I call because we noticed on our bank statement that we had been charged for a year of service, a late fee, and an invoice fee ($154.93). I call and speak to Janinie, explaining the situation. I inform her that we want the service canceled and the cancellation should be retroactive to May 20, 2009 when the service was deactivated by XM. She puts me on hold and then hangs up on me. I call back and speak to Evette. I explain the situation. She speaks from a script as well and then tells me that a credit will be issued within XM for 139.72. An internal credit? Wow that's good business! I inform her that is not what pervious representatives of XM had shared. She says that it is company policy to charge in invoice fee.
    I had shares in XM that I’m selling. If cannot trust the company that I own a part of how can I in good conscience provide them money. XM Radio is a company without a conscience and acts in with morally bankrupt attitude. I just wish that XM Radio cared about its customer.
    Sincerely,

    Matthew Evans
    A former XM Radio listener and former shareholder.

    MR SMITH 6/30/09 7:22AM

  • WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED. I KNOW YOU SHOULD NOT TYPE IN ALL CAPS, BUT THIS SERVICE DESERVES THIS. WAS ON PHONE OVER 45 MINUTES, DID TALK TO SOMEONE ABOUT CANCELLING SERVICE, PUT ON HOLD AND DID NOT GET BACK TO US. CALLED BACK ON TWO OTHER PHONES AND ACTUALLY GOT IN BY SAYING I WAS A NEW SUBSCRIBER. YOU WOULD THINK YOUR CURRENT SUBSCRIBERS WOULD GET BETTER SERVICE. MAYBE THE HIGH CALL VOLUME IS DUE TO EVERYONE DROPPING THEIR SERVICE, NOT THE UPGRADES OR WHATEVER THEY ARE DOING. WHAT LITTLE WE DID TALK TO THE FIRST REP, THEY DID NOT WANT TO CANCEL OUR SERVICE, AND EVEN OFFERED TO LET US HAVE IT AT HALF PRICE. EVEN AT HALF PRICE, WITH TYPE OF CUSTOMER SERVICE, IT IS TOO MUCH. BEWARE OF THIS COMPANY.

    Anonymous 6/27/09 8:40AM

  • WORSE CS I have ever had to deal with. Called to cancel 1 radio and ended up cancelling all my radios becausethey made wait 50 mins before somebody would answer my call.

    RJP 6/26/09 6:39PM

  • Xm radio is the absolute pits when it comes to customer service. I recently switched to online services only and XM tends to also take out money from my account even though I pay the account on time and before the due date. Also, if you have an online account only, you cannot call the 800 number on the website and talk to a customer service rep b/c they do not handle online only. Incredible. I would not recommend this service or XM to people.

    Anonymous 6/24/09 11:58AM

  • I find it very hard to believe that there is actually nice, helpful people working for XM Radio. I want to talk to this Josh or Richard. I talked to 3 supervisors and 2 employees all of them were useless, & mean. Can you believe that they got me to pay for fees from 2007 & 2008 that were not mentioned when I called for a promotion I got via e-mail. I know they maliciosly added them on because i got very mad at them so the got me by adding unexplained fees. Be careful and document EVERYTHING when you are dealing with them or just stay away from XM!!!!

    M Rod 6/22/09 2:53PM

  • I called customer service and it is true, they lie to you over the phone and make you believe that everything is taken care of. They are trying to have me pay a three month subscription I did not want. They charged my credit card and I'm reversing the charges. Stay away from XM. Thay have a fraudulous system.

    NY_Joe 6/14/09 10:30AM

  • I just had a wonderful deaing with the XM Customer Service Department. a gentleman by the name of Richard assisted me and was able to handle my request. THANKs XM I would be lost ont he road without you!

    Rivergirl 6/12/09 9:02AM

  • I WOULD MOST DEFINITELY LIKE TO REGISTER A MAJOR COMPLAINT. NOT ONLY WAS I LIED TO ABOUT SERVICE WHEN I DID NOT THE SE PEOPLE WANT TO ADD A $2 CHARGE TO SEND A BILL WHAT A CROCK OF S**T

    Anonymous 6/11/09 3:27PM

  • I called the number provided by this site and I got through immediately to XM Corporate, I needed customer service because I was having problems. The lady at corporate gave me the number which is 800-967-2346 and transferred me there where I waited less than a minute for a human. Not the best customer service, I think I actually heard the girl roll her eyes at me.

    circuitboynm 6/11/09 1:34PM

  • I just tried to settle my account and ended up cancelling it. One must be able to understand the person your talking to,didn't happen. I had two radios and was costing me about $30.00 a month for both $174.00 every six months, I was under the impression when I added the other radio it was not going to be another full sub price. I just couldn't the woman to understand and try figure out what the situation was and try to get it resolved. I want my account up to date and all subs cancelled. Thanx

    Dodgem33 6/10/09 1:14PM

  • I want to add my experience in doing business with this company. I started at 9:30AM by calling the numer on this web page. I was then tranferred three times where I got to speak with a rep - not sure if she was customer service or not since she did not identify herself. I had to ask for her name which she mumbled so I asked again which again she mumbled. I finally asked her to spell he name. I explained I wanted to reinstate EX radio service which took her over 30 minutes to look up and attemtp to understand why I was calling. She then agreed to renew my subscription for another year and I gave her my credit crad infomration to pay for 1 years worth of the services. As she was closing the deal she csually stated my card would be automatically debit year after year until I cancelled the service. I explained we had agreed to one years worht of service so why was she sneaking in thisidea of debting my card year after year until I ncelled. This got me mad since she was real sneaky about this and if I had not been paying strcit attention I mihgt have agreed to having my card debit again and again. I then asked to speak with a supervisor. This person sounded like a robot in her apologies and her explanation of my expersion with her employee. Long story short I cancelled the entire order and asked her to close out my account with them since I willno longer do business with this company.

    Anonymous 6/5/09 10:43AM

  • I've been trying for 2 months to get a copy of my proof of purchase for a p.o.s. audiovox player that broke down. They keep telling me they sent it to me but it never shows up. I can't get the warranty work done without this, and their customer serivce people are plain idiots. I've been paying for a service in one of my vehicles that doesn't even work.

    Anonymous 6/3/09 11:42AM

  • I have been trying to cancelled an additional radio for a year and they want do it.. Your company has very bad customer service..

    Anonymous 5/21/09 10:53AM

  • Very poor customer service. I had a problem with getting a bill for service I did not want. Ask customer servie rep for her supervisor and I was told they were in meeting and I could call back. When I ask for a supervsors name I was told they were in a meeting again! What a F------runaround! This is a BS company. I would never recommend XM radio anyone! Buyer beware!

    Anonymous 5/18/09 3:15PM

  • I did not appreciate no notification that my checking account would be automatically debited for $142.45. I don't recall authorizing XM to retain my card information and make automatic deductions. I received no notice or email indicating that my account was up for renewal. A notice would be greatly appreciated. I have requested that XM not retain my information however Zack provided no confirmation that he was taking care of that. He was rather "lack luster" about the entire matter.

    Anonymous 5/14/09 2:37PM

  • I PAYED MY YEARLY XM FEE THEY CHARGED MY CREDIT CARD 265.72 INSTEAD OF THE 96$ IT'S BEEN 4 WEEKS AND STILL TRYING TO GET THEM TO CALL ME OR FIND SOMEONE WHO CAN HELP. I AM SENDING THEM 4 EMAILS A DAY AND 2 PHONE CALLS A DAY, JUST SIT ON HOLD FOR HOURS WITH NO RESOLVE. I AM GETTING RID OF MY SIRIUS / XM RADIO'S CUZ THEY CAN'T EVEN TAKE A SINGLE PAYMENT WITH OUT IT TURNING INTO A 4 WEEK HASSLE

    CJHAMMEN 5/14/09 7:42AM

  • I called 1-800-XMRADIO to cancel my subscription due to I was turning in my leased vehicle and got disconnected three separate times - very annoying. Finally Called the cancellation line listed here and got someone who put me on hold for over 15 mins only to get diconnected once again. I called back on March 19th to diconnected and close on the March 27th. I recieved a free XM radio for my trouble??? (now why would I want a radio if I wanted to cancel service?).

    Anonymous 5/5/09 1:02PM

  • I've been on hold waiting for customer "service" for 15 minutes. My credit card was just charged $711.58 for XM services which I did not authorize (or want at that price).

    Anonymous 4/21/09 7:33AM

  • Bad Customer Service was the main reason for cancelling.

    I called to cancel one of two radios because I sold one of the cars. I was transferred around a number of times then the call was disconnected. I called back a couple of weeks later to pay my bill and was told the radio I requested to be canceled was not. So I said please cancel it and I did not think I should paid for the one that should have already been cancelled. The customer service person told me they took the charges off and gave me an amount to pay and I paid it…

    A week or two later I got an email saying I needed to pay my bill - so I called to see what was going on - and to my surprise they still had not removed the radio I had requested cancelled… This made me mad a I told them to cancel both radios. I was then transferred around and disconnected at least 6 times before I could talk to a person who could cancel both radios. They then told me I owed $7.00 for the radio that should have already have been cancelled.

    I ask to speak to a supervisor because I did not think this was right..... I was told there was nothing anybody could do.. I demanded to speak to someone who could adjust this amount... They told me they would get a supervisor then put me in a cycle of endless hold and disconnection.... I called back about 4 times and one time I was even mocked by a customer service person... It was obvious to me that they were playing games with me..... Finally I was connected to someone who told me they spoke with a supervisor and instead of $7.00 it was $16.00.

    Ask yourself - would you use a service that treated you like that? I don't think so. For what it's worth - I don't think this is an isolated event. I've read of other customers going through the same thing.. It is ridiculous to think that you can treat customers like that and stay in business... I might just be one person, but over time one becomes many, and before you know it XM / Sirus will be out of business.

    The technology is catching up with XM.. Some I-Phone type phones can already receive streaming audio from the internet radio stations; which can be output through the aux jack of a car stereo… Once this is perfected, internet radio like Pandora will replace XM / Sirus anyway… You guys should know you are not the only game in town. People have choices and will have more choices in the future so XM should act like they want customers instead of pissing them off with an incompetent customer service department

    Anonymous 4/17/09 8:04AM

  • called 1-800-XMRADIO and got disconnected three separate times - very annoying. Called the cancellation line listed here and got someone who gave me an additional three free months while they increase the signal strength in my area (yeah right).

    Anonymous 4/15/09 8:28AM

  • paid for a lift time subcription...that was the 1st mistake.call them repeatedly...and you'll get a totally different answer to the SAME QUESTION.Don't waste your time writing letters...they don't respond. Worse customer services I have EVER encountered.They want me to pay $75 to transfer my account to a new car...and only because I paid for a lifetime subscription. What sense does this make.

    Anonymous 4/7/09 8:27AM

  • What a difference between the two numbers. Calling 1 800 XMRADIO is a total waste of time. It is 100% scripted and if you dont ask a question that is on the script sheet, these people are completely lost. The number here on the other hand is wonderful. I suggest that you mention that you called this number because you were not satisfied with the standard customer service, as they are reacting to the complaints.

    Long Time XM'er 3/30/09 1:33PM

  • It is not possible to cancel a plan, they jsut hang up on you. I waited 1 hour and 17 minutes the first time before they hung up. They everytime I called they promised to take care of you but nothing happens.

    jukejunkie 3/17/09 10:38AM

  • the costumer service phone service is unsatisfactory. the waiting time for assistance, in my case is, hasn't yet been determine because i haven't been helped yet. i have waited for more than an hour and still waiting. it is very frustrating and unprofessional.

    Anonymous 3/13/09 8:01AM

  • XM charged my card after being told I did not wish for them to do so for renewal. Have been waiting since the end of December for refund and have called at least 10X an have been told the refund is "in process" but no refund. Found this site today and called the 877 967 4672 number which is the Corporate Number and Roberta told me she would look into the problem immediately. No money yet, but am feeling hopeful.

    Anonymous 3/9/09 1:20PM

  • Horrible, repetative and unhelpful menu, terrible long wait, never did get helped.

    My traffic information is no longer comming to my 05 Acura RL and can't get help with this.

    Anonymous 3/9/09 10:20AM

  • Am I the only one that believes a 28.5% increase in rates is a little stiff in these times? I called customer service and waited an extended period to finally get a Listener Car rep in Asia who was difficult to understand and hear. I asked to discontinue one of our radio subscriptions and asked her to send an email to confirm requested changes in our account. She promised a confirmation and then offered to transfer me to another department to cancel...and disconnected me. I then sent an email to Listener Care web site address and requested an email update of our account status. Following is the response I have repeatedly received.

    From: listenercare@xmradio.com
    Subject: User Feedback from xmradio.com [T20090306008HS060]
    Date: March 5, 2009 8:40:48 PM CST
    To: xxxxx

    XM is proud to announce our exciting new lineup.  Along with your favorites, we have added new channels, shows, legendary DJ's and celebrity hosts, giving you more of what you love about satellite radio.  You'll get 69 commercial-free music channels covering all genres of music, including new channels like Bruce Springsteen's E Street Radio, the Grateful Dead Channel, Elvis Radio, Jimmy Buffett's Radio Margaritaville, Siriusly Sinatra, Metropolitan Opera Radio, Eminem's Shade 45, Jam On, Little Steven's Underground Garage and more.  Plus, you'll also get new personalities and exclusive shows like Barabara Walters, Chris Mad Dog Russo and Jeff Foxworthy.  And, even more entertainment including Doctor Radio, Blue Collar Radio and the Foxxhole.

    I have waited three times through their extended customer service music/voicemail tree and continually receive the same customer "feedback promo". They don't get it.

    Evidently, the only way to cancel service is to cut off payment through my credit card. We have enjoyed their service as early adopters but are no longer satisfied with their greedy pricing and poor customer service.

    Anonymous 3/7/09 7:48AM

  • I cancelled my radio over a month ago and they still are charging my account. I can not get any one to answer the phone...just on hold for 45 min and holding.
    NEVER AGAIN WILL I HAVE XM RADIO

    dsj48 3/5/09 12:22PM

  • No wonder you all are suffering. I've been on hold for 30 minutes trying to straighten out how you over billed me by $150.00. when you all started commercials, that was the beginning of the end.

    suebee144@aol.com 3/4/09 10:26AM

  • Isn't it amazing the lengths this company will go through to make things hard for people trying to cancel their radio plan. I had 6 active XM radios and when I called to question an why one was made inactive, I was told I hadn't paid. I paid it months earlier and had the credit cards receipts to prove it! I was put on hold and told I still had to pay! When I asked to speak to a supervisor I was disconnected. I called back spoke to a supervisor and explained I had the invoices to prove I paid and was told again I had to pay!!! I immeditely asked to be transferred to cancel all my accounts. To my surprise someone picked up the line right away. I cancelled all my radios and will never go back!!

    XMSUX 3/3/09 8:07PM

  • i used the 877-967-4672 number and i was speaking to someone in seconds... this was after being on hold for 30 minutes and the call disconnected!

    Anonymous 3/3/09 4:43PM

  • I am trying to cancel and can't get ahold of anyone. On hold for 30 minutes.....

    Anonymous 3/3/09 10:04AM

  • 45 minutes and transfer two times and still can't cancel this over repetitive and commercial proned XM radio. WTF should be the first words out of my mouth when I get someone on the line.

    Biggs 3/2/09 9:32AM

  • I am trying to cancel my subscription and I get a lady from jamaica asking me on the US finacial status the weather and how she like reggae music after 5 minutes of looking up my account she asked me how can I help you, i told he I need it to cancel XM and she told, "can you hold I will transfer you to the proper party" after a few minutes of dead silence the call dropped so I called the number again this time I chose to speak to someone in spanish so Now i get the Dominican republic and once again when I told him that I need it to cancel my XM subscription I get put on hold AGAIN!!!

    is evident they are running a Scam here

    One day at a Time 2/25/09 12:18PM

  • I was overcharged in Octber of 2008. On December 8, 2008 I was told I would receive a credit for $225. It is now February 20, 2009 and I still have not received my credit. I have called several times and was only able to speak to a supervisor once. One week ago I was told by Kesia in the Billing Escalation dept. that my credit had gone through-it has not. I would nver again give XM radio any money. They are friendly on the phone,but do not follow through.

    Dawn Smith 2/20/09 12:03PM

  • I called to cancel my subscription, pressed Zero immediately and was in touch with a human in a few minutes. Of course Joann ( I think they are all named Joann, for some reason)said there were technical difficulties and they could not access my account. she did give the the direct line for cancellations, 800-998-7900. Called that and got another human who again explained that they were experiencing technical problems and to call back in 1 hour. Will update later.
    PS: have been trying to cancel for more than a week.

    bmoore 2/10/09 11:23AM

  • I have never been so frustrated before in my life. I am currently on hold for the 4th time, each time over 1-hour. I am trying to cancel my service, and they just keep transfering me around hoping I will go away. Is this legal?

    Anonymous 2/3/09 5:30PM

  • I called customer service 3 times about a station I wasn't getting that was part of my pkg. Two reps tried to send me the signal, but it didn't work. I called again and this rep said it was not part of my pkg, and tried to tell me to upgrade so I could have it. I asked to speak to a Manager because I thought a Manager would be more knowlegeable and understanding of customer service. I waited on hold for 15 minutes. A manager (gave her name as Carrie Ann)came on the phone. She did not listen to what I had to say, but talked continually, like a recording. When I raised my voice and asked her to listen to me, there was complete silence. I explained the problem and she said nothing. She was RUDE, and obviously has NO people skills. I asked to speak to her manager and she said "it doesn't go any higher than her". Nothing was resolved and I was very upset, so I hung up.

    Anonymous 2/3/09 12:04PM

  • XM Radio has the most HORRIBLE customer service out of the Carribean. I've been expecting a refund for $152.62 since Sept. I will NEVER do business w/ XM ever again & I will be sure to bad mouth the company to all friends & relatives!!
    I finally got the issue resolved through Geraldine out of China. She has excellent customer serivce skills. She was able to explain things clearly in 5 mins. I think XM should evaluate carfully who they hire for customer service if they plan on retaining satisfied customers.
    Regina Meachum

    Regina Meachum 2/1/09 9:32AM

  • This is the worst company customer service I have ever experienced. I was on hold for 15 minutes one afternoon ... when the service representative finally answered, THEY dropped my phone call. Later that night, I called back ... I was on hold for 15 minutes again before the call was answered. I asked the representative to take my number first so that they could call me back if the call was dropped. They said they were not allowed to call back. After telling the representative the reason for my call, they said they would transfer me, put me back on hold and I held for 40 minutes before I hung up. This is by far the worst customer service I have ever experienced ... I am trying to cancel my membership.

    Anonymous 1/15/09 4:59AM

  • I called XM radio in September of 2008 to cancel my service. I was tired of paying for listening to commercials. They wanted to keep me as a customer (now I know better) and said I could keep service for 3 months for free, absolutely no cost. I just received a bill for Jan-March of 2009 and called them the next day. They want to pro-rate my bill for the first 13 days of January which I find unacceptable. They state that I should have called in advance. This is the worst customer service I think I've ever received. They aren't helpful other than asking for your credit card and trying to sign you up for more "bargains" which I am sure will cost you in the long run. Lesson learned -- nothing is FREE. I guess they will try to get the $9.20 out of me. If you try to cancel and they want to give you something for FREE, don't do it!

    Anonymous 1/13/09 12:54PM

  • they make it tough to cancel. I think they try to wear you down

    Anonymous 12/31/08 10:59AM

  • I have trying for two months now to get a problem resolved with XM via phone support and email....email's produce no results, phone support people don't understand or know how to resolve the issue..the typical answer is that they are working on the site...plus more often than not I get disconnected. I've called at least 10 times over a two month period. The problem is still not resolved!

    Jo 12/16/08 6:06PM

  • Awful customer service. I was hung up on twice and then finally got a human. Couldn't understand him and couldn't get him to repeat workds I didn't understand. I used to love my radio but I'm going to cancel!

    Angel 12/16/08 3:34PM

  • I have been trying to access XM online for over a month!!! This pops on the screen:
    Reference #97.a7f6df5a.1226522273.2c13b7fd
    Does anyone have a direct (non-800 or 877 call) I live in the UK and have been trying to disconnect online XM for 2 months. HUGE MISTAKE! Now, the website NEVER loads and i refuse to call and have to pay crazy rates for a drawn out call. I will NEVER EVER have anything to do with XM again..horrible company!

    jainuk 11/12/08 1:41PM

  • Worst Customer Service Experience I have ever had with any company period! Multiple attempts to correct billing issues with multiple hang ups, endless holding patterns with temporary results only to have service dissruptions over and over again. This company has no idea what customer service is about! If there were more choices for Sat Radio, I would have left them long ago.

    Anonymous 10/27/08 6:56PM

  • Terrible, terrible, terrible, customer service. Long wait times, frequent disconnects while on "ignore". The menu system is useless unless you want to buy something.

    The Customer Service Reps have a poor grasp of English as a rule. I had to explain my problem THREE times before the person understood what I was asking. Twice she told me it was a problem with my radio. Once I finally got her to understand that it was a problem listening on line, she offered to send my user name and password. Finally, I got her to understand that the problem was on their server with the account being deactivated for no apparent reason. She reset it, so I could log in, but I still as of now can't get any channels to play.

    After all that, she tried to sell me three different products I didn't need. Then she asked if I'd like participate in the customer satisfaction survey. When I said yes, she told me to stay on the line. I did that and was promptly disconnected.

    I don't think I've ever experienced worse phone support.

    Anonymous 10/21/08 9:09AM

  • If you're having a problem with the overseas call center, STOP - and call this number instead... 877-967-4672. This is the XM Radio "Customer Escalation" center.

    I had to research on my own to find this number because I couldn't get the overseas call centers to help me after four separate phone calls.

    Hank 9/17/08 1:57PM

  • Submit your comment >>
  • I had a wonderful experience with a customer service representative- I believe her name was Sherlyn. I had issues with billing and the resetting of my xm radio, which she took care of wonderfully. She was pleasant to work with, and represented your company perfectly.

    Anonymous 3/8/10 10:08AM

  • Sold my vehicle and was able to cancel service after talking with 2 different reps. Very courteous (although they did try to talk me into receiving a free receiver and extending my service several times) and ultimately closed the account and promised a prorated refund within 48 hours. Total time on the phone was less than 10 minutes. Based upon previous comments, I will be following up to insure that they actually did cancel the account and issued a refund.

    Thumper 3/5/10 11:43AM

  • through and courteous service.

    Anonymous 2/26/10 9:28AM

  • I am a police officer who had a recovered stolen XM radio. The only way to locate the victim/owner was to get the ID # inside the item, call customer service with the number who answered my call promptly. She then gave me the owner's name and phone number who I was able to contact and close my case-thank you!

    Anonymous 2/24/10 1:39PM

  • Works a lot better than doing it online , seem like it should be a lot eiser than it is,my reciever belonged to someone else and would not accept the number ,Talked to a rep. and troubles are over { I Think}

    Anonymous 2/23/10 1:09PM

  • I don't know about all the complaints I read but your customer service worked very professionally and effiecently. I call as my signal to XM was almost non-existent and the rep told me that he would check it out with someone that knew the status of all repeaters. True to his word, he called me back the very next day and informed me that the local mountain in CA had suffer a landslide with all the recent storms. He thought the situation would be fixed soon. Sure enough, today, (2 days later) I am sitting in my office, coping with work by listening to the dead head channel. Great job!!!!

    Southern Cal Experience 2/18/10 1:34PM

  • I just got off the phone with XM radio and was very pleased with my experience. I was immediatly greeted by a friendly woman and my call lasted for only 4 minutes total. I was calling to cancel my service and obtain a refund as my promotional rate had ended and I had already been charged for an entire year of service at the regular rate. I was offered 5 months of service at a little over $4 a month, which was even better than my previous promotional rate. I will also be refunded over $145 in the next 5 business days. She did not hassle me at all and did not offer me any other packages and was happy to provide me with a refund. Thanks XM!

    Dr. B 2/5/10 2:09PM

  • I originally signed up when I purchased my car new and forgot the terms of my plan. I called customer service today to review my subscription plan. The lady was very pleasant and spoke clearly. She explained that I had a quarterly billing plan and confirmed the rate I saw on my CC statement.

    C6Vette 1/26/10 8:02AM

  • My experiance with customer service was sensational.

    Anonymous 1/18/10 4:12PM

  • i had originally called to add a lifetime plan, it was a great deal at the time! i found out they have a plan where you can pay in installments. even better! 4 days later, i noticed there was a charge for $478. I called to see what the charge was for, and whomever i spoke to in god knows where, charged me in full. Read online this is common with other customers. i called customer service and spoke with 2 people who transferred me to someone else. i called one last time before i canceled my whole account with the number above. i spoke to gabriel who was very helpful. not only did i get the original plan i wanted and my refund but received great help. restored my faith in the company.

    602 1/4/10 10:09PM

  • I have been with XM since the beginning...and I switched to Sirius for 3 months by virture of buying a BMW. In spite of being told by BMW I would alter my warranty, I came back to XM. Prior to the Sirius XM merger or whatever is going on, XM was far better than Sirius. I just called and got through in no time. If you do not like to pay for music, you should not be considering satelite radio.

    Anonymous 12/3/09 3:16PM

  • XM Radio might have there issues with billing but i talked to a very nice man by i think the name of pat or rick, i didn't my hearing aid in. he was so nice and helpful. thank you young man...

    coolguy59 11/4/09 12:15PM

  • YOU PEOPLE COMPLAIN TOOOOO MANY, READ THE TEARMS AND CONDITION B4 U SIGN OR VERBALLY AGREE TO ANY SERVICE AND YOU WILL NOT HAVE ANY PROBLEMS.

    ONEANDONLY 10/28/09 5:41PM

  • Excellent Customer Service from EPJORAMIREZ

    Anonymous 10/12/09 6:40AM

  • Call the number above instead of the regular one. The support people I talked to off of this line are US based. (Sorry to say, if you get someone from India, hang up and try to call again...those support people aren't very helpful). I called and talked to India a few times, with them promising to have a supervisor call me back...only to be greeted with a letter from a collection agency 2 months later. (with NO call back). It took me less than 5 minutes to get my issue resolved.

    Anonymous 9/12/09 1:01PM

  • Got a live person within 10 seconds when i called this number. Ive had great service with XM/Sirius and got an awesome deal. Sucks to be all of you. It must be karma.

    Anonymous 8/31/09 11:43AM

  • I want to know which number everyone on this site is calling when they receive bad service. I called 1-800-Xm-Radio and got fantastic service! They were awesome. I might even go as far as to say they were "badass". Totally legitimate. They even gave me a great deal on a portable radio so that I can enjoy their service while at the gym! Kudos Xm Radio! Kudos!

    Anonymous 8/24/09 5:33PM

  • I talked to a nice, helpful gentleman who advised me that my radio was being reactivated sometime within the next 20 minutes or 3 hours. Hopefully, that will happen.

    unionpsychos 8/12/09 5:21AM

  • i had a HUGE billing issue, which i hear is common with this company. i was on the phone for over 2 hours trying to resolve this issue! i found this number on here, called and received someone in customer relations (who was in the united states!!!) instantly i was helped by cristian and he was VERY HELPFUL AND POLITE. broke down my billing for me and everything fell into place, i ended up getting credit for a radio that was never removed from my account, representatives i spoke to earlier left me on hold or disconnected me. call this number it is fast reliable customer service!!! the way it needs to be! thank you cristian!

    joan2 8/4/09 9:04PM

  • Getting a person that could help me was harder than getting ahold of someone in Customer Service. Finally, after 4, phone calls the rep I talked to, Christian, was very helpful and was able to provide a solution which kept me with XM.

    tkrafters 7/28/09 12:57PM

  • Hello:
    I just made changes to my CC number and what a pleasure to not have to sit on hold forever.

    Agent was very nice to deal with. I did have a bit of a problem because she spoke a little fast for these old ears but thanks for the great help and the great programming

    Old_guy 7/15/09 10:42AM

  • Call directly to 877-967-4672

    Don't waste your time with the XM Radio customer service line.

    The agents at that number can fix ANY billing or technical problems. They do a great job ! Fixed my account issues in a matter of minutes & spoke great english. Pretty sure they are in the USA

    fixedcustomer 7/2/09 3:33PM

  • M Rod...sorry to hear about your experience.

    I called and was connected to Josh himself. He was able to handle my inquiry in a few minutes and was extremely nice! What my call was about? It was to cancel services due to financial reasons, but you would think he would be rude or mean since I was taking money out of his pocket--sorta speak. Instead, the opposite.

    no xm for now 6/23/09 2:42PM

  • i also had Josh help me and he was quick to get on the call and handled my concerns very quickly!---------------------------

    matt 6/18/09 4:13PM

  • Great customer service, Josh was helpful, nice and friendly.

    Julesbr 6/18/09 11:45AM

  • I just talked to a service rep named Larry. My call was answered within two minutes and he researched and found all the necessary information I requested in less than 2 minutes. I am very impressed.

    Anonymous 6/8/09 7:03AM

  • very quick response , on hold for about 5 seconds, technician anserwed and solved my question/problem in under 2 minutes....thanks

    Anonymous 3/26/09 6:24PM

  • Extremely helpful. I was on hold for about 30 seconds and the customer rep worked with me through the problem I was having with my radio. Great customer service.

    jenrock 3/25/09 1:03PM

  • 877-967-4672!!!

    Reached a 'real live' rep within just minutes. Resolved my problem after a thorough
    check of my radio status.
    Thanks for the number

    Anonymous 3/11/09 10:06PM

  • Thank you! I called the 877-967-4672 number after having been on hold on the 877-888-6979 number for what seemed to be an eternity (actually, it was only about 15 minutes, but it was worth it as I found this site while I waited!). The customer service representative was on the line in less than a minute and I was able to complete my transaction with ease.

    Satisfied XM customer 3/11/09 12:17PM

  • Didn't get anywhere but on hold with number above. Decided to try 877-967-4672 listed by another poster and got a representative immediately!

    They were helpful and not a call center in India!

    Anonymous 3/11/09 8:55AM

  • I just called 1-877-967-4672 and was answered promptly. In an attempt to move an ((XM)) subscription to a Sirius radio ( I have 2 ((XM))'s and 1 Sirius), I was informed that they were not integrated yet. I was offered a 1/2 price discount on the 2nd ((XM)) radio in leu of cancelling. I declined the offer of $3.00 a month and just kept it as is just in case. Great friendly service.

    benzster 3/4/09 12:25PM

  • I used the 1-877-967-4672 number posted a couple of days ago. I actually got a person who spoke English and was VERY helpful.

    cmgpc 3/2/09 2:14PM

  • I just called customer service, as soon as the recording started I hit "0" and whithin seconds a live person picked up and handled my account with out asking for my phone number or my radio id. This was the easiest customer service I have ever dealt with. She was polite, and quick and I was on the phone less than 10min and all my problems where taking care of

    Anonymous 2/26/09 12:26PM

  • I called to cancel my subscription and very quickly was transferred to a person by the automatic system. The whole process took less than 5 minutes and I was able to cancel my subscription. The customer service rep tried to convince me to keep the service and while the offers they gave were not bad I simply don't listen to enough of the channels to make it worth the money, especially considerring the # of commercials on so many of the channels and the repeating of songs and material. If there were less repeat material and less commercials on the channels I listen to the most I would probably keep the service, but I can get that type of thing on free radio.
    Overall the experience of cancelling went smoothly and the rep did as good of a job as can be expected, all that waits to be seen is that the service is cancelled on the date scheduled.

    Pablo 2/19/09 6:42AM

  • I called the number provided on this website, worried that it would take forever or be a big pain (based on the other comments here and elsewhere) to cancel my service. I called at 2:38 CST on a Thursday and after the obligatory automated menus, was put right through to an agent without being on hold at all. She identified my account without me having to repeat my phone number or other info (which I have to do almost everywhere else I call), and asked my why I was cancelling. I stated that it was due to the change in lineup and that I was not using the service anymore. She attempted to offer me one, then two, free months of service so that I might be able to find new stations that I like. I politely listened to the offers, then politely declined. She then asked if there is anything she could do to keep me as a customer and I politely said no. She then confirmed that my account was paid through mid February and that I would not be charged again. She was very polite and it was a much less painless experience than I expected it to be.

    Kelly 1/22/09 1:50PM

  • I have just read many negative comments about cust ser befre calling . Your service was terrific.
    thank you. my problem was solved in a matter of minutes.

    Rock 1/15/09 2:30PM

  • I too used the 1-877-967-4672 number and was promptly disconneted with very little pressure. He simply asked a few questions and suggested a few different options

    Byron 12/15/08 11:40AM

  • HANK WAS RIGHT! If you're having a problem with the overseas call center, STOP - and call this number instead... 877-967-4672. This is the XM Radio "Customer Escalation" center.
    I got to speak to a human who immediately cancelled my subsription with no sales or pressure to sign up for a different package.


    Anonymous 11/25/08 8:23AM

  • Submit your comment >>
  • AND AFTER YOU HAVE CALLED 1800-XMRADIO TO GET THAT CHEASPER RATE. DON'T PAY FULL PRICE THEY WILL GIVE YOU TGHE 1YR FOR 62.16 IF THEY SAY THEY CAN HANG UP AND SPEAK TO SOMONE ELSE AND THEY WILL I GUARANTEE THIS. ALSO XM WILL LIE ABOUT YOUR BILLING MOST OF THE CUSTUMER SERVICE DON'T KNOW WHAT THEY ARE TALKING ABOUT. GO TO WWW.RESULTSUNIVERSITYONLINE.COM.
    THAT IS A COACHING TOOL WE USED. JUST LOOK AQT IT.

    CHRIS28645 8/30/09 8:40PM

  • Listen I worked for xm radio center in duffield VA until they closed it down on aug,17 to take overseas. let me tel you about how they work with billing and etc. let the truth come out a bit. When you speak to someone in the states you usually get satisfied but thats hard to do anymore i think theres 1 center in usa now. they sell radio to anyone and don't care if it'll work they make $5 for each radio they sell. also the billing system they use is messed up it;ll over bill easy. always check your bill and make sure. they have terms and conditions so itl be hard to sue so always read that 1st. check everything xm will screw you over. AND DON'T GIVE THELM A CREDIT CARD NO MATTER WHAT THEY HAVE TO GIVE YOU SERVICE EVEN WITHOUT IT. and if you waqnt a better rate tell thelm you want to cancell and they sent you to retention and offer you a good deal tell thelm you want 1 yr for 62.16

    chris28645 8/30/09 8:29PM



  Contact Information  
Customer Service
877-967-4672
For Account Cancellation
800-998-7900
Complete XM Radio customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete XM Radio customer service phone numbers and contact information at ContactHelp.com
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  Company News  
SIRIUS XM Radio Q4 2009 Earnings Call Transcript
Customer service and billing costs per sub improved 10% to $1.06 per month or on a margin basis from 10% of revenue to 9%. Revenue share and royalties ...
10-K: SIRIUS XM RADIO INC.
Customer service and billing expenses, as adjusted, per average subscriber improved 6% to $1.11 for the year ended December 31, 2008 compared with $1.18 for the year ended December 31, 2007. The decline was primarily due to efficiencies across a larger ...
SIRIUS XM Radio Reports Fourth Quarter and Full Year 2008 Results
Customer service and billing costs increased 3%, or $2.0 million , from the prior year's quarter, reflecting higher subscriber totals and improved scale efficiencies. Sales and marketing costs declined 34%, or $42.0 million , over the prior year's ...