XM Radio Customer Service Complaints - page 4

New vehicle came with active XM radio for three months. Trying to get someone to understand that I need/want to transfer my current subscription balance between the "old" and "new" vehicle is impossible. So the individual that purchases the "old" vehicle will get free XM radio for three months before I can transfer the balance when the trail period ends. XM Radio: you lose out on three months of service to the new owner of the my old vehicle. I lose three months of paid for service. Hope your CEO understands that neither of us make an money on this one.

All you ever get from this company is a "we're so sorry to hear that, please contact us and we'll try to help." When you actually DO try contacting them, you end up stuck in the same endless cycle of people who don't understand the problem or never resolve anything.

Do yourself a HUGE favor and NEVER do business with this company. Definitely one of the worst customer service experiences I've ever had! They should be embarrassed!

I have been a customer of yours for at least ten years. I have been having trouble with my radio, and I wanted to ask someone there if I could get a replacement. When I call your phone numbers I finally connect to someone that I cannot understand their English. If I cannot get a replacement for my radio, I am going to cancel my account. Please call me back at this number. . My account number I am waiting to hear from you. I would prefer someone from the U.S. Ray

I mailed a CD of Berachah Valley Bluegrass Band to The Music Programming department several months ago. I have not heard any response from anyone! I have called several numbers and the only people I have been able to speak with are foreigners that I could hardly understand! They are telling me you do not have a phone number at corporate! They also talked VERY BAD to me! I am a paying customer also! I would love some response from you, PLEASE!!

Dealing with this company is enough to justify consuming massive quantities of heroin.

Try to get a statement for your account or cancel a radio is next to impossible.

Holy crap what a nightmare.

Add XM Radio to the list of greedy companies hat have outsourced their customer service to the Philippines. Hey sacrifice jobs for Americans for cheap labor and a big language barrier. I am not happy with the piss poor Sumter service I received. I understand folks in Manilla have to feed their families too, but American companies should keep their customer service here in the U.S.
#stopcorporategreed

PLEASE PLEASE PLEASE make customers have the ability to make changes on the internet without the "help" of the foreign-based customer service crew!!!

It pains me to think I spent years recommending and advocating for this service. Despite 2 family members and a couple friends recieving promos of 5 or 6 months for 25$ The XM rep I dealt with insisted that no such deals exist and that promos are specific to certain radio's. Not only did they not help me, they all but called me a liar. Especially considering even if I did receive the deal I would have to go through their nightmare process of cancelling or face "auto-renew" at whatever outrageous rate of the week they have. I used to suck it up for lack of other options, but with pandora, slacker, spotify it won't surprise me when these crooks go out of business.

You advertise that you can speak with a live person. Well a computer called me to tell me by bill was past due. It was mailed on June 26th and due on July 11. That is 15 day notice, which is new. I could not get the person to understand what I was saying. Perhaps I was still talking to a computer! He put me on hold when I wanted to talk with a supervisor. After 35 minutes the line was disconnected. I called from the website number to cancel and was offered 2 months free. Sorry "chalie" that boat has sailed. You are the only game in town, with one less CUSTOMER! something you have forgotten!

XM Sirius radio is like a plague. XM will continue to bill you at extremely high rates after deals are over, and clients will already owe them money! What a Gimmick! Just try to cancel, the service people will act shocked and offer deals, but eventually catch you with their extreme overcharge. Very unethical company policies. I'm sure XM calls it doing business.

Called cust. service 3 months in a row for refunds. Each conversation started with I want my service cancelled. CS offers deals but none will cover the frustration of having to continue to call, monitor cr card bills and listen to excuses, Like it is all customers fault.

Customer Service people never identify the vehicle that is being renewed. Just a number ID. So beware of this unethical practice. An individual may renew for a vehicle they do not want the service on and get caught in the XM extreme pricing web. We will never have a good word for this company and their policies again.

Never will take free service again when a new vehicle is purchased. The first comment to dealership will be "ABSOLUTELY, NO XM RADIO".

I have wasted one hour and four phone calls today just trying to transfer my Sirius xm service to my new vehicle. Not new account, just transfer service for after the free six month period ends. I have yet to talk to anyone that can speak proper English or annunciate any of the words so that you understand what they are saying. The first time I was put on hold I had to hang up because of the long wait. The following time the wait was 30 minutes. WTH. Then when I was called back, someone who could not form English words properly called me back. WTH. This is America and we speak English. It should not take over an hour to get a stupid radio subscription transferred!!!!! Sirius radio customer service SUCKS!!!! BTW I still do not have the subscription transferred as my last call to them dropped. Very unhappy customer here. I am American and that is the language I understand and speak. Not to mention that I still didn't accomplish the 5 minute task of transferring the subscription.

Had been a customer for 10+ years but promotions will not be honored since I upgraded my tuner. This took over 20 minutes over a terrible phone connection with a rep whose accent made her nearly impossible to understand. No wonder the stock price is lousy.

The XM Radio cancellation policy is unique: you must notify them within an 8 hour window on the business day just before the end of the contract. You cannot cancel in advance, say a week, a month or several months. You cannot cancel by not renewing your contract. This means the customer must know the exact time that the current contract ends and remember to call the company just before then to cancel or it gets renewed automatically. This means that you must remember the exact time if you wish to cancel. Also, the company charges a small fee to stop automatic billing to your credit card. Under some conditions there are high early cancellation penalties that prevent early cancellation before the end of the contract.

Has to be the worse customer service I have ever received. I had two cars with xm radio. One of the expire and I called and said I could not pay the $150.00 for a year, he offer me a year for $96.00. I said ok. My 2nd car expire today and I called and was offered 6 months for $79.00. Said I could not do that. She told me I was already getting a discount for $79.00 for 6 months. She told me it should be $200.00 for a year. I said I just did it 2 months ago and paid $96.00 for a year. She that was not an offer they had now. She told me they randomly pick the radio id's that get the special price. I could not believe she just told me that they randomly pick the price for customers. I asked to speak to a supervisor thinking she had to have the information wrong. They must receive some kind of penalty if a call goes to a supervisor because she did not want to send me to a supervisor. She asked me if I did not believe her and was calling her a liar. After about 5 minutes of requesting to speak with someone else she said it may be awhile. I waited about three minutes to speak with someone. When the supervisor came on he was very rude. I asked him if the policy was to pick prices at random and he said yes. I said for that is crazy I will just cancel. He transfer me to someone else. He did not say who he was sending me to. I get someone in America and he says what can I help you with. I told him not sure why I was sent to you. He read the notes and the supervisor put in the notes that I wanted to cancel my service. I told him I will for the $150.00 a year when I just got it for $96.00. He said if I could get it for $96.00 would I? I said yes that's what I wanted to begin with 25 minutes ago. I asked him about the policy of random prices and he would not say it is the policy but it was not the policy either.

If you want get a lower price you have to tell them I want to cancel you service to get the best price. So much for being a customer.

I traded in my 2007 Escalade for a 2013 Chevy Silverado pickup last Saturday and need to have this changed to my new truck. How do I do this?? The new radio number is I just got the Sirius radio back after closing the account for a short time. The old radio number for the Escalade was 40KJL0CN. I would like to have this transferred to my new radio,which I have additional time on since it is new. Thanks , Carol Chambers The new radio is

XM Radio has the absolute worst customer service that I have ever dealt with. We have had multiple problems with billing, service, etc. and they always have extreme difficulty in getting anything resolved. I have had it in my car for two years, and as soon as it expires, we will not renew the service. We just bought a new car for my wife, and as soon as the free trial ran out, we dropped XM like a hot potato.

I called to renew my radio service.It was taking so long that I said, just do not complete this, I will send a check and I did. Sirius Radio went ahead and charged $65.96 to my master charge anyway. I sent a check in to them, not knowing that they had done that. Now, they have my check and charges to my Master Charge account and never turned on my radio service. I called to get it straightened out and had the same thing happen as all the other complaints listed. The person on the phone just kept repeating the same thing over and over like a robot, not solving the problem. I asked for a supervisor and he would not put one on. Then he put me on hold and hung up. I called back, got a woman. Since they couldn't fix the problem, I asked for all my money back and canceled everything. So, Where is my money?
You could credit it back to my master card immediately. Why haven't you. What about my check. You could return it. Why don't you. I paid twice and you won't resolve it or give me the service I paid for.I thought my call was recorded. Can't you take a look at that??

I purchased a 2013 truck and asked if my XM lifetime could be transferred from my 2012 that I was trading in and was told NO by XM CSR. I inquired at my vehicle manufacturer customer support and they assured me that there is a transfer fee and it can be done. Called XM to activate the transfer and paid fee with a CC and had XM service for a few hours and signal was lost. Pretty short lifetime for a lifetime subscription! Called XM back on 6 seperate occasions, sent 2 emails and I am STILL without service. I have followed all the instructions to a T as advised by XM CSR's to no avail. All reps have promised to elevate to a higher level and will call back within 24-48 hours. So far it has been 2 weeks with no call backs or email responses. There is not a problem with the XM unit because it worked prior to the transfer cause I drove the truck for 3 days prior to purchasing it and XM worked fine. Many false promises made and no service or call backs whatsoever have left me extremely leery of dealing with this company. Another phone call will be made to my vehicle manufacturer to voice my displeasure with the service from their "luxruy installed" radio system.

Please make sure to go to Sirius/XM's facebook page to vent your frustration with this radio monopoly. MAYBE one day the CEO will actually read how the customers are horribly treated and do something about it.

They need to stop paying these celebraturd muscians and start taking care of their customers - THE ONES WHO ACTUALLY PAY THE BILLS FOR THIS HORRID COMPANY.

YES, - HORRIBLE customer service. I'm on my 3rd call now in 5 min- 1st one disconnected us then 2nd call - repeated everything again - and she transfers me to a Spanish speaking person - who knows why- now asking for supv. No one is AMERICAN that speaks ENGLISH. Even in past - worst cust. service anywhere. I've also been on with them for 30-45 min at times. They are very aggravating - and yes, they auto renew you - will not refund your $$ if you cance - they want to keep on your account.

In the process of re-arranging their radio stations, they eliminated the Nav-Traffic feature in ALL Acura cars. They are totally shameless, incompetent, clueless, irresponsible. Stay away from them.

I refuse to speak with any of the Asian or Phillipine boneheads as they speak english in broken handwriting, and are just plain stupid.
When I asked for, and then demanded to speak to a U.S. based listener care rep, I was refused. When I asked to speak to a supervisor, I was told I could deal with the person handling the call or no one at all. When I told that person that if I was not connected to a U.S. rep they would lose my business, I was told they didn't care. Then the Phillipine rep told me that she thinks Americans are arrogant. I agreed with her, but added that at least we had earned the right to be. And, that was part of the reason she wasn't speaking Japanese.

Your product has less value than it has had in the past. The older we get the less time we spend in our vehicle. At 1/3 the price it doesn't offer us the value you apparently think it is worth.

When I call I will deal only with a USA located person.

Absolutely brutal customer service! I bought another unit and wanted to switch from the old unit to the new unit. WHY WAS I CHARGED $40?? Seriously, I'm aware of what is involved to get the new unit to work and its NOT $40 worth of effort. You'd think that after being a subscriber, WITH MULTIPLE ACCOUNTS for the last 6 years, you'd be able to waive such frivolous charges.

Also, DEVELOP AN APP FOR Blackberry 10 devices. Why am I paying for a service I can't use?

Super disappointed.

I made a comment and was told it to large for the comment even though it didn't stop accepting the comments.