XM Radio Customer Service Complaints - page 3

terrible web site - multiple sign-in poits with multiple id's and passwords required - lots of confusion between XM and sirius when you call (2 call centers)...no interest in helping the customer

I am sick and tired or one of someone from another country calling me daily to get my credit card number to renew my subscription, aint gunna happen. I have had the service for 6 years and the reception has done nothing but got worse, so paying what they want for radio I don't think so...

the worst customer service ever! Why am I surprise4d to learn that you owned by Direct TV...LOL

I've had siriusxm for a long time now. I love the sports channels. I recently switched off of my brother's plan to my own because he got a new car and didn't want the radio anymore. so they tried to charge me a reactivation fee to put my radio on a new account - i complained and even though the rep said he couldn't do anything about it, after a quick "chat with his supervisor," the fee was waived. the next day I drove to work and my radio didn't work, it just gave me the channel listing channel. so I called that night and got it started again and I found TWO activation fees on my bill! so I had to call back and even though this new rep said it couldn't be done, I got both fees waived. as a bonus she wanted to send me a free radio (i only have to pay the shipping) that I agreed to. I gave it to a coworker for christmas. Then I see that I was charged an activation fee and a three month subscription for that radio. I asked my coworker if he had activated it, he admitted that he hadn't even installed it yet. so I had to call back and get these charges removed. to do that they wanted to charge a 75 dollar early termination fee. I started getting angry so I was transferred (and I always get transferred and have to explain everything to someone else again and again, I think the call center is in south asia and I have yet to speak to someone who can clearly understand me. there is always a language barrier/problem). and after being told that the early termination can't be waived, it was waived. this is the latest in problems I've had with the customer service, I usually sign up for a year and have a problem every time it's time to renew. but there's nothing I can do about it. I can't get my sports channels any other way. siriusxm is a monopoly sanctioned by the government so I have no other choice. I can't wait for the next problem.

I have a TTR1 internet radio that has been working fine until about 4 days ago. I called sirius and they said that they were having a media player problem and that it should be fixed in a few days. I called back yesterday and they said it was fixed however my TTR1 would not connect. I spent an hour on the phone with 2 different supposed technical representatives who walked me through all of the usual steps to try to fix it, including new login passwords, etc. Nothing worked. The final suggestion was to purchase a new radio. Lo and behold, they are out of stock for the TTR1. It seems all to convenient that they were having technical problems and now my radio will not work and I have to buy a new one?

I have tried to cancel my subscription and was transferred 4 times having to repeat each time my entire record and the last person in the cancellation dep't hung up.

I had cancelled my xm radio over a year ago and got a mailing today that said I owed $180.00. Tried to cancel this and resolve the issue. I was on hold for over 30 mins, finally go someone on the phone and got disconnected. Currently on hold again, 30 mins and counting.

I am extremely disappointed with XM Radio customer service. These people give you false information and lie. When I purchased my car, it came with 3 month of free service. Before the end of the 3 month period, one of the reps called and offer me 3 month intro plan for $9, which i accepted because it sounded reasonable. When i checked my credit card statement 3 days later, i found out that I was charged $56 dollars. I called XM Radio and rep argued that the deal i am claiming never existed and that I can have a $12 deal, which i reluctantly accepted because rep assured me that my card wouldn't be charged automatically after 3 months. Well, 3 months later, they charged me $56 again, and upon calling, they offered me 6 month plan for $21 , which i accepted (foolish me) as I was starting to enjoy listening to NHL radio. 2 months later, i received an email stating that my subscription is ending in late December, and not in April. Upon further inquiry, i found out that 6 months $21 didn't exist and that I was actually charged $27 for 3 months, which ends in Late December. I am totally fed up with these liars and cheaters and am planning on cancelling my service. I am not going to accept any deal even if it is free. My advice is never use a credit card to pay, it may be better to pay them by money order.

Had Sirius on my previous car, as the lease expired I changed cars to one that had XM. And then the nightmare started.
Called first to transfer the remaining balance on my Sirius account to my new XM account.... I was told it was done, a month after (after lots of emails and calls asking me to join XM) I call back and find out my balance was never transferred... So I try to talk again to Sirius and it just became painful. After dealing with the rep, I asked him to cancel the account.

The lady who takes my call to cancel the service after asking reasons runs the numbers and tells me that my unused balance would be refunded... Well, only half of the amount showed on my account.

I feel like I was cheated by this company.

Sirius XM has made life for anyone that has billing or customer service issues a misserable existance.

The true reason behind the lack of service is the wild spending on talent like howard stern and Oprah. While I have been a Stern fan for 20 years, he and Oprahs contracts/stock options make it nearly impossible for the company to spend any decent wages on support except in India.

bad customer service does not return benifits long term and the second howard stern leaves the air XM will go into receivership and be de listed form the exchange. Oprah cant keep this barge afloat alone.

I can no longer find Leo Laport The Computer Tech Guy on channel 166 since they have changed format. He used to be on Saturday and Sunday afternoons. His own web site still lists Ch 166 which is obviously not correct.

Do you still carry his progrm and if so where is it?

Plus later around dinner time, EST, on Saturday on ch 166 there was a scientist with a Japanese name who was also very good. Where can I find him now?

Al Henryson

i am totally disgusted and pissed offed at XM radio. The recent removal of many of my favorite channels is the last straw. I called and complained and was told that clear channel radio is responsible for this. I don't care who they want to blame it still sucks. I told them that I wanted to cancel my subscription. After offering some BS channels I will never listen to they finally offered me something I couldn't refuse. 3 months free. yes, 3 months free. So I took the deal and if things don't change I will cancel in 3 months. You can do that too. get your 3 months free and then tell them to kiss you know what. I miss my talk shows, especially coast to coast. Been a subscriber for many years but not for long jersey girl

terrible customer service. the wait time is terrible, they tell you 10 minutes and after 20 your still waiting. I canceled 2 radio subcribtions and they said no problems a month plus later I get a bill, even after they turned the service off. Not I tried to call, hung up after 15 minutes after being told I was 10 minutes out. when on line with a chat, after 10 back and forth, he call his supervisor and he wanted to start all over instead of reading the chats.
Not having an online ability to cancel subjcribtion is terrible.

I'm frustrated, disappointed and out pissed off that XM radio had decided to remove Talk Radio channel 246 from it programming schedule. All of the programs on Talk Radio were interesting, informative and entertaining. I decided to "chat" with one of your representatives who never answered my question as to why the Talk Radio channel was removed but offered alternatives for me to listen to including a "porn" channel. Now I'm not a prude but for someone to point me to a "porn" channel was in very poor taste. She also pointed me to channel 104 and the Covino & Rich show where every other word out of the hosts is "f" this and "f" that. What kind of programming is XM promoting? She also offered me a Hispanic channel. I am an American and don't listen to Hispanic shows on radio or watch these shows on TV. I kept referring her to the Coast to Coast show on channel 246 and she finally offered an explanation that made no sense at all. I would appreciate the reason XM radio removed the Coast to Coast show as well as all the other shows that were on channel 246.

Brutally horrible customer service. There is a complete cultural and linguistic disconnect, combined with a heirarchal fear system in place with the poorly paid and trained representatives. Good product, brutal non-service.

I am so tired of dealing with this business. Every time I have to call, the account ends up with something else unrelated to the original calls purpose erroneously changed. The CSR's either choose not to understand or simply can't comprehend the issues. Its extremely difficult to find your account which amazes me since I have provided my radio I.d. as well as billing information. We have 20 accounts in our business but, are very close to canceling all of it. I spent an hour on the phone tonight and the account is still not right.

I like XM radio. The problem is when you have to talk to someone. No-one speaks English very well, and I believe the company knows this. It would be my guess these people are not payed very well, so that's why XM uses them. I was trying to renew an account on my car this morning, taking the usual 30 to 45 minutes or more, and the lady read something to me and ask if I agreed to the terms. My answer was; "Agreed? I don't even know what you said!" We finally came up with an agreeable price for the year, and I carefully repeated the price to her, which she confirmed was correct. After checking my e-mail confirmation, I noticed the price is more. Now I'm gonna have to spend another 30 to 45 minutes straightening this out. I go through this every year, but there is nothing to listen to on regular radio. I also believe XM truly does not care about the complaints they receive.

I have been a customer since 2008. I changed vehicles my new vehicle had a SiriusXM radio first we my wife and myself spent 3 hours on the phone trying to get ether XM radio or SirusXM radio to hook us up.I had tried to have them use my old account all we accomplished is for each company to transfer me from one to the other. I finally hooked up using the internet with SiriusXM and paid full price for one years service. Note I had a letter from SiriusXM offering me as an old client a special one year price. I wrote to SiriusXM complain dept about the difficulty we had with there phone service. Next item on my complaint is XM renewed my subscription for one year using an old credit card they had after me calling them to cancel the subscription. We then spent 3 hours again today on the phone trying to cancel and have them put the money back into the credit card account.They wanted us to write them a letter and send a copy of my Master Card etc. They refused to return the full amount. But finally after much discussion they agreed to refund the full amount. I have never been able to look at my account over the internet for some reason when I give them my email address they say they have no record of it. When I try to re join they say they have me on there account go figure that one. I like XM or SiriusXM radio but dealing with them is a headache. It appears that there phone people and accounting people know very little about the product or customer service. John Churchward

Extremely poor customer service. Matches the extremely poor (and over self-inudlging) "Cousin Brucie" on XM006. What a blowhard he is and is reason enough to not subscribe.

Called to cancel due to auto renewal at outrageous rates. The representative said that they want to confirm that "I was canceling because i could NO LONGER AFFORD the service" I asked for that individuals name and ID number and then asked to speak to a manager. He then hung up on me. I have since cancelled my service and would not want to return to a company that tries to "shame" customers into staying with them. Customer service like this can only be solved by no longer doing business with this company.

I paid for 6 months XM radio for my boyfriend'ss birthday by my credit card which I said I did not want on his file. After his subscription came up for renewal, it was put on MY credit card which means that kept my number on his file. I've been dealing with these "foreign speaking" reps for over a week trying to get my $104 refunded back to my card. Unfortunately they already deleted his account which means that cannot refund my money back to my card.

Just bought a new vehicle and called XM Customer Care (using that term loosely). Was on hold for over 25 minuts bvefore I got disconnected. Called back for the 2nd time, and once again worked thought the maze of auto-prompts, finally chose the correct option "if you purchased a new replacement vehicle and want to cancel your old service". Went through the whole "validation" process of Account #, Radio ID, etc. Then, the rep told me that I needed my new Sirius Radio ID in order to complete the request. It told her that was not necessary as I had a 12 month free trial and did not want this added to my account yet. She then told me "Well then call back when you have this information as I cannot complete your request at this time". I called BS on this response and eventually got transferred to the overseas 3rd world country customer care call center. He was so hard to understand I am still not sure if he completed the request, as I asked for an email acknowledgment that over 3 hours later still don't have. Not having the ability to manage this online is absolutely ridiculous, and they continue to keep the process so convoluted and challenging in hopes of people just giving up so they can continue to overcharge you....

The XM service in my car was disconnected for no reason so I called in and was told my mom (account holder) called in to cancel and request a refund. I knew this was untrue and the person I talked to very obviously did not believe me and did not once use the word "sorry" or "let me look into this." The woman who called in (same name as my mom) also was able to change my mom's billing address to a completely different state. When my mom called in trying to fix this, she had to go through several people on several calls and they refused to believe she did not call to request the refund and would not return service to my car or let her change her address back until a "fraud investigation" was performed, although this other woman apparently had no problem changing information on an account that wasn't even hers. Again the customer service reps were very rude and unhelpful and put on the account it was a "domestic dispute." They finally agreed to put service back in my car once they were threatened with a lawyer. It is now a week or two later and my mom just received a bill for $105 and called to talk to a supervisor and still has gotten nowhere.They supposedly finally cancelled this other woman's free refund (we'll see). It is very safe to say that we will not be renewing our subscriptions and my mom is very thankful she paid with check and did not give them a credit card number for the original payment. I would consider our issue still currently unresolved. The customer service reps and supervisors are uninformed, unhelpful, and completely unsympathetic. Obviously not trained very well or the company as a whole does not care about anything but receiving money. The stations aren't worth the hassle!

My wife purchased a "lifetime" subscription for me for Christmas...as fate would have it, one radio was stolen from my vehicle, and I have purchase two since. Found out today...it's not lifetime...it's "small print" favoring these pos's....
Do not purchase anything from this company! Unless you like feeling your blood pressure sky rocket and being talked down to, by someone one cannot understand.

Good Luck...Buyer Beware!

I used to have sattelite radio in my toyota, It was there when I bought the truck. when the sattelite turned off I did not think much of it. now I live and work a long ways from town and was going to reactivate my radio, however after reading several customer comments I will not reactivate the radio.