2013 Pet Stores Customer Service Awards

The best customer service for Pet Stores in 2013 was:
Petsmart

The customer service provided by Petsmart in 2013 rated as Disappointing.

There were 76 companies out of 562 in 2013 with a higher rating.

The fact that Petsmart was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Pet Stores.