21st Century vs Allstate
Customer Service Comparisons
Best Customer Service Rating
Allstate has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Allstate | 28.71 | 235 |  |  | |  | |
| 21st Century | 13.20 | 41 |  | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Allstate has had 235 total customer service ratings of which 12 have been positive and 223 have been negative. This has resulted in an overall classification of Terrible.
- 21st Century has had 41 total customer service ratings of which 0 have been positive and 41 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
