Ashley Furniture vs Pottery Barn

Customer Service Comparisons

Best Customer Service Rating

Pottery Barn has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Pottery Barn33.36346
Ashley Furniture24.76653

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Pottery Barn has had 346 total customer service ratings of which 22 have been positive and 324 have been negative. This has resulted in an overall classification of Disappointing.
  • Ashley Furniture has had 653 total customer service ratings of which 18 have been positive and 635 have been negative. This has resulted in an overall classification of Terrible.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: