Etihad Airways vs Cathay Pacific

Customer Service Comparisons

Best Customer Service Rating

Cathay Pacific has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Cathay Pacific25.42138
Etihad Airways19.7956

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Cathay Pacific has had 138 total customer service ratings of which 5 have been positive and 133 have been negative. This has resulted in an overall classification of Terrible.
  • Etihad Airways has had 56 total customer service ratings of which 1 have been positive and 55 have been negative. This has resulted in an overall classification of Terrible.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: