Forever 21 vs Victoria's Secret

Customer Service Comparisons

Best Customer Service Rating

Victoria's Secret has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Victoria's Secret36.49395
Forever 2123.2265

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Victoria's Secret has had 395 total customer service ratings of which 28 have been positive and 367 have been negative. This has resulted in an overall classification of Disappointing.
  • Forever 21 has had 65 total customer service ratings of which 3 have been positive and 62 have been negative. This has resulted in an overall classification of Terrible.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: