Frontier Communications vs Brighthouse

Customer Service Comparisons

Best Customer Service Rating

Brighthouse has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Brighthouse36.01128
Frontier Communications31.36423

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Brighthouse has had 128 total customer service ratings of which 10 have been positive and 118 have been negative. This has resulted in an overall classification of Disappointing.
  • Frontier Communications has had 423 total customer service ratings of which 21 have been positive and 402 have been negative. This has resulted in an overall classification of Disappointing.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: