Sears vs Pep Boys
Customer Service Comparisons
Best Customer Service Rating
Pep Boys has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Pep Boys | 52.90 | 385 |  |  |  |  | |
| Sears | 28.61 | 4,267 |  | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Pep Boys has had 385 total customer service ratings of which 72 have been positive and 313 have been negative. This has resulted in an overall classification of Disappointing.
- Sears has had 4,267 total customer service ratings of which 188 have been positive and 4,079 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
