Stamps.com vs US Postal Service

Customer Service Comparisons

Best Customer Service Rating

Stamps.com has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Stamps.com40.1319
US Postal Service33.20866

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Stamps.com has had 19 total customer service ratings of which 2 have been positive and 17 have been negative. This has resulted in an overall classification of Disappointing.
  • US Postal Service has had 866 total customer service ratings of which 71 have been positive and 795 have been negative. This has resulted in an overall classification of Disappointing.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: