21st Century Customer Service Complaints - page 2

Worst company I have ever dealt with. It is impossible to get answers from their claim people Brandon King (very self indulgent) His boss Douglas Kowalski and that guys boss Daniel Smith. The most self centered piece of insurance you will ever meet. The combined effort of these reps is cover each others butts. This group of nimrods works out of the Sacramento office. Hope you never have to deal with them.

I have been trying for 10 days to pay my insurance bill. I attempted online as well as over the phone. The policy number that was given to me does not register in there system is what I've been told online as well as their automated system. Why? I don't know, but if this is any indication of what's to come, I am definitely finding another insurance company.

Ray Jones

I have been with 21st century for 21 years.I had a family emergency in CA and the payment slipped my mind. I live in AZ. I had till the 12th to pay and I called on the 14. My six month premium was $190.41. They informed me that I could not get my policy reinstated and if I wanted a new policy it would cost $440 and come change. The rep told me it was so much higher because I didn't have insurance. I started with another ins co. and got a quote from 21st. The premium was $395 and some change. I called to ask why there was such a increase. The rep told me ins rates change daily. I asked if going from $190.41 to $395 in a matter of days was normal. She informed me she already explained it and Asked if I wanted their ins. I told her I was just trying to find out why the big change. To that she said there are other people who wanted policies thru them and I just cant understand and hung up. You would think that since I had been with them for 21 years she would have given me a few minutes and explain it to where I could understand. This isn't the 1st time I have had problems with the customer service and I use that title loosely considering the lack of service. I would like to talk to someone in the corporate office.

Shortly after getting auto coverage with this company, we went on a cross country trip. About half way back to Wisconsin from California, my debit card stopped working, leaving us stranded without gas or a way to get home.

It turned out this company had taken two years worth of premiums from my bank account, and had tried a couple of more times to get more, all within a 30 minute time frame the night before. I was forced to take a "checking advance" from my bank (and pay a charge of 10% of the amount) to pay overdraft fees, get home, and keep enough money available in my account to cover outstanding transactions until the next time I was paid.

21st Century claims it was "a computer error" on their end that caused the problem, and that thousands were effected by it (just in that one night. I guess that would explain why it took nearly two hours to get through to them by phone. It took two weeks to get my money back, which did not include the overdraft and loan fees I had to pay (exceeded $200) to my bank for what they did. Meanwhile, they earned interest on the money they held in their own bank accounts that wasn't theirs!

I switched my insurance to another insurer once I got my money back and the check cleared. I also switched banks, for their part in this whole mess, and ended up in ChexSystems due to the many overdrafts caused by 21st Century right before I closed my account with them (yes, they can legally do that, even if they are owed nothing).

Thanks a lot 21st Century! I'll be sure to tell as many as I can about your billing practices and profitable "computer errors."

This company is a scam.After I was rear ended by their policy holder, I was denied part of my repair bill. Trying to speak with someone in charge, I was given the run around. I can't even write to Corporate Headquarters to let them know of their company's gross injustice, because "nobody knows their address or telephone number." Please, please don't choose this company for auto insurance: they are one of the worst in greed and cheapness.

i have been with them about 7 years and all i have had is trouble with them they raised my rates about 300.00 dollars a year i have never had a ticket or accident they said it was because of my credit they will never get any more money from me and i found alot better company never had this kinda of service they dont care about you all they care about is getting the money will never go back sorry i was with them as long as i was

I spoke to the Sales Agent in the
Wilmington, Delaware office. She was
extremely unknowledgeable and unhelpful.
She even got angry when I did not want the
insurance. I advise everyone not to call
this company. The rates were extremely
high and the service was appalling.

One Word HORRIBLE!!! 21st Century is by far the Worst in Customer Service.. I had to drop them just after 2 weeks. They were completely Unhelpful and Useless not the way to be if you like having Customers. I requested that my car insurance ID cards be sent to my home address..off your website..sounds simple right..Not with this company! It has now 10 days later and i have received absolutley nothing to my home address from them. I contact them through email and phone and still no resolution. Well to make a long story short I have nothing to do with this Garbage of a company anymore!! I will be sure to let everyone know how crappy your service is and to stay away!

Got a great deal with 21st Century through my husband's union. Good rates HORRIBLE customer service. Just spent over an hour on the phone with them so they could correct a mistake they made. Agent Janice Lawson got confrontational with me. Her mistake--she didn't know who she was arguing with. Finally got transferred to a supervisor who seems competent--guess we'll see.

My problem was not with an accident it was with phone calls. In less that one hour I received 9 calls from 21st. Several of the calls were only one minute apart. I finally answered the phone and discovered who was calling. The guy rather rudely informed me that I had requested a quote the day before. Which I DID NOT. Since the time he told me I had contacted them I was asleep. I would be a cold day in (you know where) before I would buy insurance from this company.

I was hit by a car 5-16-2010.
Hit and run. I put a claim in with my lawyer on my Um/Ium coverage.
They will not return mail or phone calls from him. Today is 12-13-2011.
I have been with this company since they were AIG.
They may be cheap. Just don't get hurt!

Why in the world is there so many problems paying a bill online,,,,,,please do something to make it alot easier to pay you car insurance then i went on the number to pay your bill cant do that either.. help... thanks jill

online quote was received 1 day later. This quote was 1/3 higher than everyone else that we spoke with. This was apples to apples with no hidden anything. I was very surprized at the quote, as your advertisements are very much a crock. The other quotes I received were from major companies and Geico - Progressive - Allstate - State Farm. YOU are not this best deal. I know that your company probably will write this off as just someone who we don't care if we loose or not. Sad that you will not care enough to respond, as you may in the future there will be more loses. Sincerely, Quote # 05359638

My daughter and I were rear ended . The other party hit us and ran .This company is our insurance company . I have insured motorist insurance . They treated us like we were the crooks . They are to hard to deal with . And when I found out they they use to be AIG . I think their treatment of us is a double insult .

Still trying to settle from an accident occurring in April 2010 and we're now in December. The claims adjuster does not return calls and when we finally get a hold of him, he does not acknowledge that we left a message on his voice mail. Now trying to contact a supervisor and even that person does not return 3 calls made to her in one day. Frustration, frustration, and frustration. Once this is settled this family is switching to another insurance company.

Horrible incompetent claims handling, no follow-through, claims managers do not call back timely, overall seem disorganized and with enough moats in place to make it nearly impossible to contact the Corporate Management to handle a problem. I've been with 21st Century for about 20 years, but no reason to stick around! Used to be much better at claims hanlding and customer service of claims reps. No reason for me to give you my money anymore, 21st isn't even the cheapest, and it would be hard for the others to be worse.