Ace Hardware Positive Customer Service Ratings - page 2

I am a handicapped person and my walker broke on vacation in Lantana Florida. I went to the ace store in Lantana and the owners were the BEST. They took my direction as to how I wanted it fix until I got a new one. They wouldn't let me leave until it was safe and I was satisfied. The owners took good care of me and my wife. This is why I hate Home Depot nobody cares like an owner. The owner needs to be recognized for going the extra mile for me

I went into aco in garden city mi on ford road to make a key for my daughters car and change the battery for the key , we were helped by Randy he was awesome!!!!!! The best service I have ever had !!!!!! will definitely go back there and tell everyone

My wife and I moved to Milton Delaware about 7 years ago from New Jersey. When we first went to our local Ace we were greeted with "Good Morning What can I help you with" We sais yes we need.... The sales person just said YES that's over here in aisle.. he came with us to aisle..... and showed it to us. " Here it is, do you need bigger smaller black or white. Is there anything else I can help you with?" My wife said YES we also need..... Again the answer was YES, that's over here in aisle......other end of store. He also came with us and showed us the item. As I said wee from Jersey and you just don't get that up there! In Jersey it was some shoe salesman telling us "its over there somewhere" No help at all. We were very much surprised and very pleased. For sure, Ace is OUR place to go first. Mike & Isabel Pizzolato

I've been dealing with Waukega, Il. Ace at Yorkhouse & Lewis since it opened. I am very satisfied with the knowledeable staff, too....BUT I tried to buy two of the 4 ft LED lighted porch trees...9192485 but was told they're all gone and company is going out of business. Todays' mail has ACE ad insert with the very same items offered on page 2. Comments at bottom of the page say limited to stock on hand but I see it's still being offered. Is there another store that might have stock ? Thanks...

i tried to call ace hardware valenzuela branch to inquire if they have a cable for my t.v hdmi to connect to loptop and one of the staff who answer the phone politely and asked me if what i need his name is guy garcia. his trying to help me and explained to me and asked me what is the model of my t.v and loptop then he asked me a favor if i can send a picture at the back of my t.v just to make sure that the cable is the right that i need. so he explained me well even if they don't have a cable or wire compatible to my t.v he's still willing to help me so that if i'm planning to buy the other company i know already what i need. i really appreciate that his done. i never expected that even were just talking trough the phone his really willing to help people. KEEP UP THE GOOD WORK!!!!

Ordered a couple of items on line. After discovering that the credit card I used for the order had been compromised (not a problem caused by using the Ace on-line order system) and subsequently cancelled I needed to contact Ace and change the credit card info so the order could be completed and shipped. Had a very difficult time reaching a live person as the automated phone menu didn't provide a clear method to contact a customer service rep. Used an on line site to find that using option '6' would get me to a live person. When I was able to talk to live reps (two, one each in two different departments) they were both extremely helpful and my issue was resolved. The prices for the items were in line with other retailers and shipping to my local store was free so despite the initial problem with being able to talk to a person I'll continue to use my local store and the on line site when necessary. The employees at my local store are are all helpful and courteous and the Ace store has an incredible variety of items - better in many respects than the 'big box' stores in my area.

The Ace Hardware in Mukwonago WI is wonderful. They patiently answer my questions and go out of their way to help me. I have never had a bad experience with them.

Wimberley Ace Hardware is the best! They accept almost any return, regardless of whether or not they can resell it. I have seen a customer come in and throw a fit about her paint not matching the first can. They gave her two free cans of paint, despite the fact that she did not bring both cans of paint in to compare, and that she had painted half her kitchen with the wrong color before noticing.

Their Ace Rewards program is amazing. They accept your rewards coupons even if they are expired. The cashier once took mine, and it was a year old! They also let you use multiple rewards coupons on one purchase, even if it says you have to spend a certain amount of money. They do price matches without hesitation, and will do anything to satisfy their customers.

The employees are eager to help, and really know their stuff. Especially the Bills. The managers are competent and genuine, and never refuse to help someone. I've even seen the store owner go out into the parking lot to look at someone's tire, and BJ put in my new car battery for free! Cashiers are always friendly and smiling.

My only complaint is that they don't have enough employees. At most, they have three guys on the floor, and when they get busy, you have to wait a while for assistance. But, when they do get busy, the managers will come out of the office to help.

Best hardware store ever.

I have nothing but good to say about the Fullerton Ace Hardware. Staff is friendly and always ready to assist should you need it.

My complaint is where they get their products, specifically the Christmas items, from: China.

Talk about cheap and poor products. Just bought a new line of Christmas light, brought it home, plugged it in to give it a quick test and the fuse blew out. That's right, less than 3 seconds in a plug and the Made in China cheap fuse blew out. I'm replacing a line from last Christmas that shorted out. Guess where's it's from...China.

Compare this to seven lines of lights that an elderly neighbor gave me this past year. He'd bought them in the 1970's. They require no fuses. Four lines can be strung together without fear, and they were made in the USA.

There was a time we had quality, but no more. Now we get replacement after replacement to replace the garbage we first bought. I don't know about others but I'd sure rather pay more and buy an item once and have it last. Anything from China is simply shoddy, cheap, and worthless product!!!

I had a black decker drill fail after a hours use. Took it back to the store where they replaced it without a problem. The manager Stan let me trade up to the next model without a additional charge. I'm very happy with the care Ace handled my case with. I would recommend Ace as a great place to do business with. Thank you Stan and Ace Hardware. Excellent customer service.