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Acer Computers

Customer Service Ratings and Comments

Acer Computers is ranked #125 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 37.20 out of a possible 200. This score rates Acer Computers customer service and customer support as Disappointing.

NEGATIVE Comments

126 Negative Comments out of 140 Total Comments is 90.00%.

POSITIVE Comments

14 Positive Comments out of 140 Total Comments is 10.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • autmated service sucksssssssssssssssssss

    Anonymous 3/13/10 6:24PM

  • I bought a 24" Acer monitor from Costco and found that the screen goes black randomly for 1-2 seconds, then the display comes back. I made multiple calls to Acer customer support and each time was connected to someone in India (different person each time) with a very heavy accent who could not be understood and who did not understand me. The phone number listed for direct access to level 2 tech support just refers you back to the regular customer support number that gets you back to India. Eventually I was told the monitor needed to be serviced, so I will return it to Costco instead. I conclude that Acer technical support is minimal and likely to frustrate anyone who tries to use it.

    Ted 3/12/10 1:31PM

  • im pissed that i cannot put in a recovery disk and it not autoboot from the drive, or be able to access an .exe file to activate it while on the computer. Then you call acer support and they want to charge for just asking how to get the recovery disk to start. See if i ever buy an acer again.

    Anonymous 3/8/10 3:06PM

  • I being trying for one Month to get to Acer Technical Department for support. My Computer is 8 months old however the snid # and the serial # is worn off. Their telephone system would not allow you to talk to a support staff. I called another number and the employee Will or William was so rude and wanted me to pay $120.00 to talk to him. He was so rude that he hung up the phone. Please do not buy Acer Products it they will treat customers like that.

    ramsaywp 3/5/10 5:27PM

  • their computer fried my blackberry when i was charging it with the usb charging cord...acer sucks. . . not willing to fix my phone and would not even give me a number to file a claim for the replacement of my phone...my computer was 299 dollars my blackberry was 500 so now im out more for the phone then the computer ...blows!

    aubrey 3/3/10 4:54PM

  • I have tried -4- times to get to a person at Acer, with the SN that is on my laptop. I have a 3 year warranty and get even talk to a person. Unless you want real trouble, someone should call me back NOW! 7604450611

    YOUR CUSTOMER SERVICE HAS GONE FROM BAD TO VERY BAD AND SINCE I OWN -2- ACER LAPTOPS I EXPECT BETTER SERVICE THAN THIS....

    robtbellaz7 3/1/10 2:39PM

  • i bought my acer laptop less than a year ago its still under warrenty well i had an accident and the screen got cracked. I called to see if this was covered in my warrent guess what...its not. They want to charge me $199 to get it fixed. Lucky for me my boyfriend knows how to fix screens and all i have to do is buy a new one that he found on ebay for $74. Whats the point in having a warrenty if they dont cover anything? i will never buy an acer again and i really liked my laptop.

    Anonymous 3/1/10 12:12PM

  • Basically, they suck. The computer sucks, the customer service sucks, even the name Acer is horrible. Anyone want to buy my laptop?

    Selling a brand new acer 3/1/10 11:04AM

  • My wife and I made the mistake of buying an Acer Netbook in October of 2009. Shortly thereafter we found that the SD Card reader did not work. I contacted their telephone support and after spending over an hour with a rep who assured me everything she suggested would fix the problem and I should let her off the phone NOTHING fixed anything. I asked for a supervisor because she was just parroting herself and not helping at all. I finally spoke with a supervisor who wasted some more of my time trying to fix what I believe was a hardware problem. Finally he told me to ship the netbook to the repair center in Texas. I dis and three weeks later it came back with a letter saying the BIOS was fixed. Of course the SD card reader was not fixed. I again called and again shipped the unit back to Texas. It came back again three weeks later with a "new" hard drive according to the letter. When I powered up the unit the automatic microsoft updates updated Explorer from IE 7.0 to IE 8.0, so how "new" was the hard drive?

    During the time they had the computer I tried to call to find a status but their automated system said to enter an 11 digit serial number. My question is which eleven digits of the 22 digits did they mean? I could not get through to anyone for information!

    I wrote to their headquarters in CA using snail mail but of course they never replied. I feel I was ripped off having to pay for shipping and being seven weeks without my computer. In addition I activated and payed for the McAfee protection which comes on the computer and I have paid for seven weeks of my year when I didn't even have the computer.

    All things considered I think they are the worst company I have ever had to deal with and I understand why the hide behind their crappy automated telephone system and prevent any direct contact. Not only is their product substandard but their support is totally non-existent and only serves to further aggravate someone who has purchased their product. It will never happen to me again!

    stepheno 2/28/10 10:25AM

  • I just purchased an Acer 10" netbook a few days ago. As a senior citizen who at best is only computer friendly, customer service is important to me. I was assured by the sales person the company was reliable. Wanting information about another model I was considering instead of the one purchased, I called a number hoping to speak with a human being about their products. They prompts gave me no option to speak with someone in sales. Another number wanted to charge just for asking a question. As one who owned a business for 38 years, I found it appalling that there is virtally no customer service. I'm glad that I didn't open the packaging. After my own experience with customer service and reading all the negative reviews, as soon as I complete and send this review, I'm heading right out to return the computer.

    J.Martino

    J.Martino 2/22/10 9:52AM

  • I'm very disappointed in Acer's customer service. I recently had a issue with my network devices, the customer service representative asked me to use the system recovery disks they had sent via mail to correct the problem. The problem was not corrected, but more importantly the customer support techs raised their voices at me and talked to me as if I were an idiot. It was very difficult to communicate with Acer's customer support because they are not interested in listening to the entire complain. They cut you off while describing issues and recommend solutions without understanding the full problem. I understand that they are doing is difficult but I do believe they are aware of their customer service issues. I will not purchase another product from Acer or any of their component manufactures ever again due to their lack of customer support and I will recommend against purchasing any of their products to fellow peers, friends and relatives describing in more detail my experience with Acer. If there was a user error perhaps I'm not qualified to understand the issue. I have a feeling that the disks sent to me are corrupt but I don't care about the issue as much as I'm bothered by the lack of professionalism by Acer's customer support representatives.

    RegretfulCustomer 2/18/10 1:33PM

  • When reading other comments, I have to agree...ACER customer support is a joke. I lost the rubber bumpers on the bottom of the Netbook. I contacted customer support; I was referred to another phone number. I was led to believe this was within ACER. It turned out to be an ACER vendor. I was informed ACER does not provide the rubber bumpers.

    This is my first and last purchase of an ACER product. I hope it breaks soon forcing me into purchasing from their competition.

    Don 2/17/10 7:21AM

  • This company is a joke. I bought this computer not even a year ago, and it's already freezing. It's a netbook, so when I called their "tech support" he told me to run erecovery. the program didn't work. Then, he told me to hold alt + 12 at reboot, that didn't work either, all it did was make my computer beep for about five seconds. I'm ready to tear my hair out. Their tech support people, you can't even understand them and they seem like they know what they're talking about. Awful company.

    emylee 2/15/10 6:27PM

  • I have a brand new Aspire 8935g which I upgraded to Win 7 through the Acer program. Since the upgrade, the most I can get from my wireless adapter is 2 mbps. Other laptops on the same network are getting 12+ mbps. I tried email support which was a joke. They thanked me, told me I was in warranty asked me to power cycle the system then proceeded to close the case and wrote a note that i could call them if I wanted. So I called, waited on hold then talked to a moron located in India who spoke english 'not too wellish'. After re-explaining my problem to him, he explained that I should call my ISP. I argued that there was nothing wrong with my connection as all my other devices are operating fine on this network. Like a broken record he told me that they do not support software problems only hardware related issues. I then asked for the supervisor who was even more drab. Same language issues, denial and 'please call our software support line' which is a chargeable service. Then I asked to be transferred to a higher supervisor and the guy hung up on me.

    Good thing I bought the 'extended warranty'. I think that this is probably a driver issue and one that could be solved if I could talk to someone regarding. I wish that there were companies that did not outsource support to India as they are all really bad.

    R Dean 2/15/10 5:32PM

  • Worst laptop I have ever seen. I bought this acer aspire 5536-5883 at my college book store and have got to use it maybe 5 times total without it crashing. You can leave it on longer than 20 minutes and after that it will crash. I have done tech work on many computers, many different brands, I fix/repair/troubleshoot computers all day long and I have never been more pissed off during a repair then on this Acer. After it crashes, you attempt a system restore, during the restore it crashes. So you do a factory restore, during the factory restore it crashes. After attempting the factory restore multiple times, eventually it will let you restore it without crashing. 20 minutes after using again, boom, crashed again. Well lets try a system restore first... and the cycle goes on and on and on and on and on and on and on... what a piece of junk. I wouldn't even insult a child by giving them this as a toy to press buttons on.

    Snaker 2/15/10 10:28AM

  • Just bought an Acer laptop last night. DVD's would not play. I call tech support, which happens to be in India. This is fine, however the language barrier was very frustrating. Took 45 minutes, most of that was me asking, "click on what"?

    Absolute nightmare. I wish I could return this and get the Compaq instead.

    jsferris 2/13/10 5:30PM

  • I will never sell another Acer computer computer again
    3 months into an acer aspire 5536-5883 Something went wrong. sent into acer for repair and had to pay shipping to them. Companies need to pay their own shipping when something goes wrong with their products. Any they replace the mainboard, hardrive, cpu heatsink, led button board,microphone and speakers. they replaced them with refurbished components and now i cant even get ahold of them to complain. ACER IS A DONE COMPANY. NEVER AGAIN. 10 -12 laptops a week I sell and not a one will ever be acer again. GOODBYE ACER once the complaining starts its all bad for your company

    Richard Morris 2/13/10 1:58PM

  • YOU HAVE TERRIBLE PRODUCTS WITH NO HELP. WHEN A PERSON PATRONIZE YOUR COMPANY AND BUY YOUR COMPUTERS YOU SHOULD AT LEAST BE AVAILABLE TO HELP AT NO COST. I WILL NEVER BUY ANOTHER ACER PRODUCT, THERE IS A BIG DIFFERENCE IN YOU AND COMPAQ.

    sgibbs 2/12/10 12:42PM

  • You Acer customers who actually got a live person on the phone should consider yourselves lucky (relatively speaking of course!). My operating system is in French (although I chose English) and numerous emails back and forth with Acer Support have not solved the problem. Each time they say it's still under warranty but I must register before they can help me - I have done so 5 times!! The 6th time they asked me to do this I was unable because the webpage said my postal code is "invalid". What?!!!!!

    Then I couldn't get a live person on the phone because either their voice recognition system is faulty and didn't understand the snid # I read, or the system is setup to NOT ALLOW ANYONE TO GET THROUGH.

    The last straw was ordering a recovery disc for $19.99 and ONLY ON THE LAST SCREEN after I had given my credit card # and paid, did the "taxes" of $5.71 come up - that's almost 30% folks. Anyone heard of sales taxes of 30%? Not anywhere in Canada. What a sleazy scam that is.

    NEVER BUY AN ACER. EVER.

    R in Canada 2/12/10 11:53AM

  • The whole "tech support" thing is a joke. I have never been so upset and disappointed about a simple tech call in my life. Why in Gods name would anyone charge you for a simple answer. And proceed to argue about it and compare it to a car repair. Come on now give me a break. Do you really think thats necessary........um no. And i am now in the process of looking for a new laptop. I will never own an Acer product again, and sure as hell won't recommend it to anyone. Since when is it ok to start charging a person who has already paid for the computer and shipping, etc. for an over the phone quick fix? I think if they are gonna charge ya might as well make a house call. How am I suppose to know if my problem is actually going to be fixed? And im still gonna be charged for them to tell me "I'm sorry, I can't help you, I'm not sure what your problem is but if you give me some more money I might be able to find out whats wrong with your laptop" Yeah right! Get real!!!!!!!!!!! What is wrong with you people and why do you think its ok? Cause I think you're full of it and money hungry. Dont you know that not everyone has all the money in the world to be handing out for a tech call that should be free for a customer that saw something good in the product but not anymore thats for sure. I am not happy with the way I was treated or talked to during the entire time i was asking the reasoning behind charging for help. What is this world coming to. Everyone is so inconsiderate and rude. i feel bad for anyone that this company suckered into paying for this "service" if thats what you want ot call it, because they were conned out of alot of money for absolutly nothing. its all a waste of money. And for anyone who is looking into this product i would advise against it(this advise is free) its not worth your time, money, efforts, or breath talking to these people. I also feel bad for the people that are in the same boat as i am b/c its B.S. to pay for tech support. You guys are not Geek Squad and how am i suppose to know you arent some Joe Blow off the street reading off of a piece of paper or off a computer screen on how to fix things. we arent all dumb I've worked for a place that did that. I can put money on it that not one "tech support" person has a degree or anything. its just like telemarketing get a life and a new damn job. im done wasting my time.

    Anonymous 2/11/10 11:40PM

  • THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER HAD TO DEAL WITH... THE ONLY WAY THEY WILLREPAIR MY COMPUTER WITH A BAD SD CARD READER, $20 PART, IS TO HAVE IT SHIPPED TO TEXAS AT MY EXPENSE, $25.OO. THIS COMPUTER IS ONLY 6 WEEKS OLD... I WILL NEVER BUY OR RECOMEND BUYING AN ACER PRODUCT AGAIN.

    TONY S 2/10/10 7:20AM

  • Can't talk to them if out of warranty. No number to call. Never buy and Acer

    Anonymous 2/9/10 12:59PM

  • acer wount let you talk to a human

    richard-47 2/7/10 6:20PM

  • i love my acer but the customer support really is the worst i have ever had to deal with.......i dont appreciate someone who hangs up on their customers while they are talking to them....you have just lost alot of bussiness from me because of this

    mamacandie 2/6/10 4:17PM

  • acer has the worst support system and user unfriendly i've ever experence. wish i would have known before i puchased this laptop. i sent the laptop in for repair and still to this day have not received a receipt. someone broke my system and i'm havin to sue and like the Judge said,"my credit card bill does not show what repairs ACER made.

    Please please please sent me an official receipt the for the repairs you did to my laptop.
    debra body, 3791 sunbridge dr., snellville,ga 30039

    it sad that i must beg for such a th.ng>

    very disappointed 1/26/10 6:41PM

  • My Aspire is eligible for the Windows 7 upgade... however getting this software from Acer is getting harder and harder. First they sent it by UPS to my PO Box number.... UPS of course do not deliver to a PO box. So after receiving a call from my local UPC driver he took it back to the depot so it could be sent to another address, which I had given him. The next day the shipment went to an address that even the UPS supervisor did not know were it was... and as these packages do not need to be signed for it was classed as delivered, hence somebody else now appears to have my software. After writing to Acer Customer service they sent me an e-mail saying another softwear will be sent, this time to my US address. I had wrote down my full address in my e-mail to ACER yet somebody at ACER felt it needed a few changes and then removed a number and a letter from my address... the result again is a 2nd package going to an address somewhere in Yuma, once again it did not need to be signed for so another person has my softwear. As soon as I found out what was happening I wrote to ACER Customer suppport... now they do not answer my e-mails. It is beginning to look like they put older computers on the market last year and now not prepared to supply the Windows 7 software or saying they sent it when in fact some form of scam is taking place. Are they sending out empty cartons to the wrong addresses on purpose? Why do they not answer customers e-mails? I wonder if Costco, were I purchased my machine from, is aware on ACER's poor service?

    Barry 1/25/10 11:02AM

  • Will never buy an Acer again. My Aspire 5920 has caused me nothing but problems,(refusing to start up, clock time freezing etc) and their local agents tried to tell me I had spilt something on the keyboard (which I hadn't), so refused to replace the damaged Motherboard even though it was within the year's warranty. I was so annoyed I wrote a hubpage article about my experience to warn other people. You can find the article here:

    http://hubpages.com/hub/Why-I-Wont-be-Buying-an-Acer-Laptop-from-NSEW-Guernsey-Again

    mistyhorizon2003 1/20/10 8:11PM

  • I had to have my mother board replaced because it died completely, so I sent my computer to Acer. my computer by the way is an Acer Aspire 9303WSMI. This would cost me £240 because it was out of warrenty, so after paying I was told it would take ten working days (NO) it took eight weeks. After trying to get through to the service centre for all this time and getting someone who could not understand anything I said as I had to keep spelling everything out for them I got really pissed off. Eventually I got my computer back, They have fitted a new motherboard but now my CD ROM drive does not work nor my Intergrated card reader so once again I contacted acer support. During this time I have moved to Denmark. They have told me they cannot deal with my enqiury because I am not in England and this, so I contacted my local Acer support centre in Denmark only to be told they will not rectify what the service centre in England have cooked up but they would repair it and it will cost me another £200. this is nothing but bull I have had such a run around with these poeple I'll never get one of these pieces of crap again. Anyone thinking of buying an acer computer DON'T.

    Malc H 1/20/10 2:49AM

  • This is the second time the $%^#$ motherboard crashed in 11 months!! The computorized telephone system hung up on me!! Best Buy (where I bought this piece of junk) is absolutely useless in giving me any information other than..."it's up to Acer - it's still under warrenty". I already know that next month once the warrenty runs out, I'll be looking for a new computer as this one will die again. What a waste of money, time and energy. DON'T BUY an ACER ever!! I really wished I had read reviews on Acer before I bought...well worth your while!

    Anonymous 1/19/10 3:58PM

  • i have NEVER in my life encountered a more frustrating customer service experience. i could actually feel my blood pressure rising to dangerous levels just trying to reach a live person, not to mention the lack of customer support once i spoke to someone.

    Anonymous 1/19/10 8:06AM

  • OK, folks, grab a beer, sit down and read this one! (It is a long one, but copied directly from my tit-for-tat with Acer support. You might want to copy/paste for better viewing pleasure!)

    Subject: BIOS freeze lock
    Product: Notebook
    Aspire 3680
    Category: Others
    Operating System: Windows XP
    Submitted: 01/16/2010 02:16 PM
    Last Updated: 01/19/2010 04:30 AM
    Status: Solved

    Serial Number
    XXXXXXXXXXXXXXXXXXXXXXX

    Discussion Thread
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    Customer (Stephen XXXXX) 01/16/2010 02:16 PM
    What is this? Why is it here? Can I unlock it? How? Why or why not?
    Thanks
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    Response (Jithu_GWSI683) 01/16/2010 04:37 PM
    Dear Stephen XXXXX,

    Thank you for contacting Acer America. I’ll be happy to assist you with BIOS freezing issue.
    As per the serial number you have provided, your system is in warranty, also registered in our database.

    Stephen, We are unable to get to the bottom of this issue with the information you have provided. We would appreciate better clarity on this. Would you please provide us with more detailed information about the issue/error message if any or any other information that may you think would help us would be a welcome.

    1. Is the computer booting into BIOS ?
    2. Is the computer asking for password ?
    3. Can you need Acer logo at startup ?
    4. Are any LEDs (lights) lit on the system and do you hear the power supply fan blowing?
    5.Do you get any display?
    6.Do you get any beep sounds?

    I need above detail to isolate the issue.
    I have documented this correspondence in Service Request Number 1-5WNHEE in our contact tracking database. Please use this number in the future if you need to contact us again regarding this issue.
    For further clarifications please feel free to visit our web site http://support.acer.com/
    Thank you for contacting Acer,
    It's been a pleasure assisting you. Have a great day!

    Respectfully,
    Acer America
    Online Technical Support
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    Customer (Stephen XXXXX) 01/16/2010 09:35 PM
    Thank you for the quick response. To answer your questions, first, a little background:
    The unit was recently shipped back to me after some warranty work was performed on it. At the support center, the technician, after fixing the hardware (wherein the problems arose) decided to format the HDD and reload Vista. Totally unnecessarily, as the OS was working fine. I had, very early on, wiped the drive and loaded XP Pro, and had several years of use, and more importantly, data, and all that was lost. Why did I not back up the data? Well, one of the problems with the hardware was that the CD would not WRITE!
    OK, I got the LT back, screamed at someone in support for the screw-up, and got on with life. After monkeying around with the Vista reload for a while, I decided to try Ubuntu. Not happy with that, I dug out the XP CD, wiped the drive again and tried to reload XP. When I got to the request for the key, I found that the key I had was not the correct key. This time, I decided to wipe the drive with a utility called HDDerase.exe, just to make sure the drive was CLEAN. During the setup process before actually running the format, is where I came across the message that started all this.

    ******************
    "Active HDD: WDC WD800BEVS--22RST0
    **This drive supports the ATA security feature set**
    **This drive is in frozen status**
    !!ATA Security set is prohibited by the BIOS chip!!
    Do you want HDDerase to attempt to override BIOS freeze
    lock? (this will require you to reboot)? (y/n)"
    ******************
    Now, the questions are:
    What is a BIOS freeze?
    Why?
    What does it accomplish?
    What happens if I answer yes?; no ?
    How can I lock/unlock it myself?

    *******************
    Quite an intro, I know. Just wanted you to have an idea of how I got here.
    Now, to answer your questions:
    1. Is the computer booting into BIOS ?
    The computer boots just fine. If I ask it to go to BIOS, it does. If not, it doesn't.
    2. Is the computer asking for password ?
    No.
    3. Can you need Acer logo at startup ?
    Yes.
    4. Are any LEDs (lights) lit on the system and do you hear the power supply fan blowing?
    Yes.
    5.Do you get any display?
    Yes.
    6.Do you get any beep sounds?
    I don't think so, but I don't recall.
    All in all, it runs like it should, formats like it should, runs the bootable CD's like it should, etc...
    It just gave me that message above, and I want to know what it refers to, and how to deal with it.
    So, in that light, would you please answer MY questions? RE:
    What is a BIOS freeze?
    Why?
    What does it accomplish?
    What happens if I answer yes?; no ?
    How can I lock/unlock it myself?

    And since your support tech was responsible for all this in the first place, will you please send me a valid copy of either WinXP Pro -WITH the key- , or the new Win7 Pro (Not the home editions). That's the least you can do, to make up for losing over two years of my data.
    Thanks,

    Stephen
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    Response (Ranjith_GWSI670) 01/17/2010 01:03 AM
    Dear Stephen XXXXX,

    Thank you for contacting Acer America. I’ll be happy to assist you.
    As per your mail, I understand that you would like to override the BIOS freeze.
    Unfortunately, we are unable to offer support for this type of issue. The problem has been narrowed down to be with the usage of the the third party software program which Acer does not support. At this point, I can offer a few suggestions for further assistance.
    There are a number of options below that you can use for assistance with your request. Below you will find two options that should be able to assist you with your question or issue.

    1. Most software applications have help files that can usually answer your questions on how to use or configure the software or hardware obtained from Acer.

    2. Another option is calling Answers by Acer. Our representatives have advanced industry knowledge of all major brands and their merchandise so they are able to provide you with expertise when answering questions about those products.

    You may call Answers By Acer in 1.800.237.6483 . However, Calling cards are available for 30 minutes ($59.99), 90 minutes ($129.99), or 15 issues ($199.99) and the validity will be 1 year.

    Note: Items from the Acer Accessory Store are fully supported by the manufacturer of the hardware or publisher of the software that you purchased
    I sincerely hope one of the options above provides the information you need.
    You may please contact us back for further assistance. Your service request number is : 1-5WNHEE
    For further clarifications please feel free to visit our web site http://support.acer.com/
    Thank you for contacting Acer America

    Have a great day!

    Respectfully,
    Acer America
    Online Technical Support
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    Customer (Stephen XXXXX) 01/19/2010 04:30 AM
    Well, Mr. Ranjith_GWSI670,

    Your response seems to indicate that you did not CAREFULLY read my email.
    Your response:

    "Thank you for contacting Acer America. I’ll be happy to assist you.
    As per your mail, I understand that you would like to override the BIOS freeze.
    Unfortunately, we are unable to offer support for this type of issue. The problem has been narrowed down to be with the usage of the the third party software program which Acer does not support. At this point, I can offer a few suggestions for further assistance."

    The problem does NOT originate with any third party software, it CAME FROM ACER with the freeze lock. I have not used anything to freeze the BIOS, I don't even know what that means. That is one of the questions I asked YOU. Apparently you don't know either, but are unwilling or unable to admit that.
    And with service like I described in my response to your initial inquiry, and like I am getting now, do you wonder why I can no longer advise my friends and family to purchase ACER products? Your supervisors should be proud of your contributions to the company's success.
    $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

    Something else, huh?

    marquis2 1/19/10 4:02AM

  • WORST SERVICE EVER. 3 months, still waiting for my 4 month old laptop to be collected for repair. Ridiculous!! I am being driven mad by them with their lies and I really think they are trained to lie to customers.

    Anonymous 1/17/10 5:31PM

  • the aoa 150 and aoa 250 netbook bios are all bad and acer isn't fixing on out of warranty computers. When thee bios go bad the screen remains blank. They will fix for a fee though. They show all of them do if you go to acer's website and check aspire one area. All of their netbooks are junk as they say on their website. Customer service is terrible also and they don't stand behind their product.

    Anonymous 1/17/10 9:18AM

  • After losing my laptop for over 1 month after receiving it. Acer called to inform me the repair that I had told them was needed before I sent my laptop in, would cost me $199.00.
    Never did they apologize or give me an explanation as to why a customer has to track down their own equipment after it is delivered to them.
    I will never buy another Acer Product again.
    I recommend DELL.
    DELL's product's and customer service has always been impeccable.

    Bob 1/17/10 9:01AM

  • Unfortunately I have found Acer computer customer support to be worst customer support I have ever encountered. It appears completely impossible to contact a person to simply order a system disk to restore a hard drive. I will never purchase any Acer product again.

    Anonymous 1/16/10 12:39PM

  • purchased the 4 year warranty. been nothing but a nightmare trying to get it activated. spent countless weeks on the phone to their technical support team with very little success. purchased this on the 31st of december 09 and here we are on the 15th of january and still no further forward. now have to send proof of purchase and after doing this will take another twoo wekks after that for the warranty to be activated.

    anonymous 1/15/10 5:51AM

  • I'm waiting on my laptop to be picked up for repairs, under warranty, and still waiting almost 2 weeks later. Acer aren't returning my queriesm online as to why this is taking so long. I've heard nothing. I am so sorry I bought from them now. I've not had this 12mnths, and this us the 2nd thing gone wrong. I've had it up to my ear holes. I am so upset, I'm almost in tears.

    Anonymous 1/13/10 6:02PM

  • You need to sort out your company service. I have had a laptop for 2.5 months - it was barely used (i.e less than 20 times) until last month when I needed it more. Then it crashed over 4 times, I had to do a system restore each time and its still playing up. Sometimes it also says it doesn't recognise the DVD drive too. I feel HIGHLY UPSET about it and would recommended that no one buys an ACER in future. Now customer service tell me I have to PAY more money to send it in for repair when it should eb completely covered. Appaulling. Some warranty. It isn't worth a thing. I will be reporting it on Amazon where I bought it and providing similar feedback. Good luck with future customers because I won't be one if this is how you treat them.

    X'doffCustomer 1/13/10 1:44PM

  • I repeatedly tried to get help with my hardware while the computer was under warranty. My wireless hardware in the computer was malfunctioning and I did everything they told me to do and it still didn't work consistently, but they were unwilling to have me send it in for them to work on it. Two months out of warranty, the motherboard crashed. I hadn't dropped it or did anything else that would have hurt it. Of course, the help desk response was "tough". I'd spent about $400 on the Acer One and am never going to buy Acer again and will tell my friends not to also!

    reypequenoey 1/9/10 12:23AM

  • Are trash. Support is trash as well. I have been talking to a machine for over one hour to have it tell me the my computer is out of warranty. Have someone built you a custom build PC and don't ever buy one pre-built from ANY manufacture

    [iwr[iwr 1/8/10 11:16AM

  • Are you kidding me...if anyone elses ask me for my snid number again for getting help with a brand new computer..I did cuss and the tech told me that this is a professional call and i said I know but i am not recieving professional service. I had to call back three times in a half a hour to speak to a supervisor that I never got to speak to...Thanks Walmart...198.00 what did I expect right??

    suga 1/4/10 10:17PM

  • i have submited my laptop in acer service center on 16 december 2009 and they said that within 2 days i will get my laptop back but till today 28 december i didn't got my laptop back . service centers executive are saying to call at acer call center and call center is saying to contact service center . from this i got fadup and i realized that acer services are too bad they do not care about their customers so i recommend everybody do not do a mistake by purchasing a acer coputer or laptop their services are too bad

    extensa 4630z 12/27/09 8:57PM

  • my son purchased an Acer Aspire in the summer of 2008, first the battery pack went...Acer replaced it...but we had to pay to have it shipped. Then the computerr would not log on...it Kept coming up with check cable..what ever in the heck that ment! Any ways it was sent back to Acer, and we paid to have it shipped! They shipped it back to us 2 weeks later. A note attached stating they had repaired the DVD burner in the computer....which did not work either. Nothing else was done to it. we Keep trying to contact Acer and all we keep getting is it is no longer under warranty!! Well if it had been repair appropriately we would not have been calling. I have asked to have a supervisor contact me and no luck there either. WE have been trying to contact someone at Acer for 5 months now trying to get this computer repaired. With no avail. Obviously they just want your money! Never buy and Acer again...have had much better experience with HP and their service department...never have to pay to have their computer shipped and supervisors always return your call!! DO NOT BUY ACER!!

    SISTER2 12/23/09 2:22PM

  • I bought an Acer Extensa 5630 and after 2 weeks of use the laptop randomly decides it is not going to power up.

    Going through Acers website FAQs there is a section regarding resetting the laptop if it wont power up, so they know of the issue. However the steps do not work so I raised a ticket and gave Acer as much information on teh problem as I could, asking what else they needed.

    Their replies have not been very technical, they have decided that I need to use the recovery CD (which loses all of my data unless I can get on it to backup).

    Now I have worked in support for several years, troubleshooting PC problems is what I do and I can say that recovering the harddrive is not going to fix a boot issue (assuming the laptop will turn on to be recovered).

    I have asked several questions of their support who completely ignore my questions and repeatedly tell me to use the recovery CD.

    I am about ready to give up.

    Anonymous 12/23/09 4:18AM

  • RUN!!! DO NOT PURCHASE AN ACER PRODUCT!!!! I wish someone had warned me ahead of time! Even with a surge protector, my Acer Aspire X1700 burnt out and already needs a new power supply (barely 11 months old). All of my data (including Mozilla Thunderbird emails back to 2003!!) is trapped in this desk top!
    Acer is of no assistance, as their only solution is to make me pay for the shipping to another state, with them then attempting to diagnose the problem, and POSSIBLY REFORMATTING my hard drive (I would lose all data!!!), and maybe never even getting the tower back.

    I have called every possible number and they all lead to people in India (I asked specifically for the location). I requested to speak with a higher up and was told none sense. I requested a replacement power supply and was told that they do not do that.
    I just ordered a power supply from Newegg that may not even fit properly in this thing because it is a slim line/parts are not all made by Acer/"proprietary"??.

    I told them it was clearly a defect (complaints are ALL over the internet about the power supplies dying, some after just 2 months!!). They did not care.

    Now, I will have to return the Netbook I bought before the desktop died because I can't take the chance of the same thing happening.

    AVOID ACER AT ALL COSTS!!!!! Otherwise, YOU will be paying ALL OF THE COSTS, not ACER.

    Miss JR 12/20/09 1:49PM

  • I'm going through the same nonsense with Acer support and my Aspire notebook is just one month old. Obviously Acer doesn't care about individual customers. But it might care if enough unhappy customers got together and went public. Is there such a group out there? Is there an independent computer magazine that might be interested in sloppy industry practices? Any thoughts?
    hal

    hal 12/16/09 6:38AM

  • Gateway/Acer very poor customer service. Currently I am waiting for a replacement monitor is equal or greater value. The FHD 2400 was replaced with an FHD 2402, which is a newer model, minus six features. The replacement does not have PIP, component,composite, S-video, horizontal to vertial rotation, left to right swivel, or height adjustment. All inputs that were digital on the 2400 were 1080P, the others that are not capable of supporting that were not (S-video & composite). 2 months and counting and Gateway is still reluctant to address issue properly. Gateway NEVER communicated with me and I had to always call as I continue to do. Gateway is now looking for an acceptable replacement for my orignal monitor. Replacement was shipped without even notifiying me, and the one time they contacted me via email...they advised "my computer has a failed hard drive"...lol! I sent in a monitor! Avoid Gateway/Acer/Emachines/Packard Bell...Acer owns them all and customer service is VERY POOR.

    Mike 12/15/09 11:11AM

  • i have been trying for over a week to track my shipment for replacement cd's. my credit card has already been charged, i did not get email confirmation, have no tracking information, and would tell anyone considering buying an acer to just buy vegatables instead. much more useful.

    scan 12/14/09 8:22AM

  • Horrible Customer Service! We have been trying to resolve a problem with them for MONTHS now, yes, i say MONTHS! FINALLY..they are letting us send the laptop in so they can fix it, but we must pay shipping & handling,,,now, after that..they sent it back to us, and said that they cannot accept it bc the shipping box is not what they want it to come in..wth???!!!?!?!......so now, I must go another round with customer service to fix yet another problem, on their end..so now, we've paid 20.00 in shipping that was useless..and they made us pay for a disc that supposedly would fix all the problems, well, that was 20.00 also..and guess what..it didnt work..at ALL!! They REFUSE to credit us back for that and said that it was our fault it didnt work (its a faulty disc)...Wow!

    none 12/14/09 1:13AM

  • Worst customer service EVER! Don't buy Acer!

    Anonymous 12/12/09 1:51PM

  • if you dont already know to stay away from acer, please take my advice. i purchased the aspire 5515 from walmart at a "steal" for 349.99 with 3 gb of memory in february. by may i had to send it to the to repair the touchpad because it stopped working. when they returned it to me, the didnt close the front panel all the way, it looks sloppy and they damaged my left side usb port. then in july i had to send it back to them again because the wireless device in the pc completely disappeard and no downloads online would fix it. now that those things have been fixed, my other usb port is not working and i have to send it to them again. im really screwed becausethe only way that i can back up my data is on discs and im a college student living off financial aide and no money. oh, and did i mention that every time i had to send them the laptop i had to pay the shipping. the repair center is in temple, tx and i live in ft worth so not a big fee, but still. manufacturers warranties should include shipping fees as well....

    Aqueasgrl 12/4/09 9:06AM

  • I agree with all those who say DON'T BUY ACER. We have two Acer computers, bought within the last 6 months. The first had a hard drive failure within 3 months. Called tech support and they were rude. Kept trying to tell me it was a Windows problem. After talking to 2 different "techies" (and I use that word loosely) at their end, I finally had to send the machine it. I was right. HDD and video card bad. Second Acer, only about 2 months old now has blue screen on boot. Battery and RAM this time. Still haven't gotten that computer back from their service center. BTW, you have to pay to ship the computer in for service, unlike with other companies. Save yourself frustration and money -- steer clear of Acer.

    Frustrated in Florida 12/4/09 6:59AM

  • I am so unhappy with Acer, their service and delivery that I can wait to be rid of my laptop. In fact I now begin my quest to tell everyone how poor their brand and service is.

    Feedup 12/3/09 4:44AM

  • I had same experience. Although I called after 6 mos. when I had driver problem and they kept telling me it was my problem. I never got that resolved, and after 14 mos. my computer motherboard has gone bad. I cannot get any help with customer service because my warrant was only one year. I would never buy ACER again!!!!!!

    Anonymous 12/2/09 2:20PM

  • BUER BEWARE........DONT BY AN ACER......I have had my laptop for 3 years now and nothing but PROBLEMS WITH THE COMPUTER AND THE COMPANY.

    If you send it in, they wont fix the problem. Mine is the laptop overheats....creating major circuit issues.

    I have sent it in 4 times for this issue to no avail. The last time the keyboard mouse pad was SO HOT, THAT IT CRACKED THE LCD SCREEN. Mind you if you put chocolate next to the laptop it melts.

    Even with a 2 year extended warranty, they will not LOOK AT THE COMPUTER WITHOUT $200 BC THE LCD IS PHYSICAL DAMAGE AND COULD NOT HAVE BEEN CAUSED BY THE HEATING ISSUE.

    Well folks, I saw it happen, it did happen. So now, they won't fix anything and of course my 3yrs worth of warranty expire in Feb........I believe there is a correlation.

    I read or heard that they sell the most pc's? WHY ARE WE ALLOWING THEM TO DO THIS.......

    GET THE WORD OUT NOW......

    TRACI ROBERTS 12/2/09 1:55PM

  • I had the worst experience with a "customer" sales rep ever with Acer. The guy was rude and disrespectful and when I tried to explain the problem we had with the laptop hard drive (crashed after the one year warranty expired) he said in no uncertain terms that there was nothing Acer would do. Basically, he said out of warranty, out of luck. Said we should have sent it in earlier for repair - like we should have known that would happen? I asked to speak to someone higher up and he said there was no one (he's now the CEO?) and that there was no phone number he could transfer me to. It was extremely frustrating and I will not buy from ACER again as they are of no help and we are stuck with a bad laptop that's after only 14 months.

    Anonymous 12/2/09 7:27AM

  • I just bought this laptop on Black Friday. Yesterday I got a reboot error. These comments looks scary. I have an HP laptop that sounds like a blender right now but, it was great for 2 years...

    I called 800 816 2237. The system will recognize your phone if you call back. Tried to put in my number twice and say it. Won't recognize SNID. Wants to send me on to pay as you go customer service. It goes back today!

    greentea 12/1/09 8:10AM

  • This is TERRIBLE tech / customer support! I have been trying for four days just to get a simple matter resolved. It's almost impossible to get a live person on the phone.

    sjm 11/28/09 1:33PM

  • Alls I wanted to do was just talk to a person about an order.......How rediculous to go thru such a silly automated maze for a simple question. So this is customer service?

    Anonymous 11/27/09 10:13AM

  • Acer SUCKS!!!! Touchpad is ridiculously sensitive, with no real adjustment. Mine broke down five days and out warranty - yes FIVE DAYS!!!! The hard drive went out, and acer told me to BUY a new hard drive, and they would answer any questions I had about installing it.....ARE YOU KIDDING?? At least HP acts like they care. Heck, Gateway even sent me a new keyboard after mine quit working, free of charge, out of warranty.

    Do yourself a favor, folks, and AVOID ACER!

    Anonymous 11/26/09 5:43PM

  • DO NOT BUY!!!!!! Customer service is a joke! I can't use the keyboard on the laptop! Have to use an external keyboard. Laptop is not even 6 months old!!!

    Anonymous 11/22/09 12:07PM

  • Acer Corp. employs pc illiterate people for support personal. I suppose there main purpose is to thwart attempts to fulfill their warranty obligations.

    After four months I was forced to threaten legal action for warranty repair. The Acer Corp. agent implied strongly that my return is only for service, leaving me to believe that replacement was not possible.

    Acer has destroyed there name and reputation so many times soon they will be know as the Generic PC Company. If I had known they owned the brand, E machine I would never have bought anything from them.

    Mudiver 11/19/09 1:16PM

  • Do yourself a favor. DONT BUY AN ACER!!!! My story is the same as everyone else's. Their phone numbers don't work, it takes minimum of three weeks for them to repair/return and if you complain, they cut off your warranty and then give you a number to call that is - SURPRISE - not in service.
    I don't know how they get away with it.
    Spend the extra 50-100 bucks and buy and HP. Never had a problem with HP.

    dpoppitt 11/19/09 9:18AM

  • Terrible support. Got the new Acer Timeline w/ Windows 7 - but a key piece of software I use won't run on 7, so I'm downgrading to XP. I just needed clarification on which drivers to download. (e.g. they offer 3 different webcam drivers for the 1810T and I want to know which to get/use.) First lady told me that the Intel chipset driver (only 2.5mb) is actually a collection of drivers that covers webcam, bluetooth, etc.) She was wrong. I told her that didn't sound right at all because the smallest camera driver alone is five times as large. She hung up on me at that point. The next not so nice lady (ID:gwsi951) was only slightly less rude. She kept reading disclaimers. Said they don't offer a downgrade nor support for downgrading. What a crock. Avoid.

    uncoolcentral 11/9/09 2:18PM

  • WELL, where do I begin?
    Called acer support on 5 different occasions with the same issue. My laptop heats up & shuts down. 1st they said a battery issue. Replaced that, then i was to download a program to fix the issue. Got a VERY rude man on line telling me to click on the "YELLLOW ARRROW"(yes the spelling is to emphasize in his own words) & when I told him there was no yelllow arrrow, he hung up on me. problem still there, called again, was told that I shouldn't have it on my lap(what part of laptop isn't clear) because it heats the fan that cools the system down. put it on a hard surface! I think this might be compared to a desktop then, right?
    Have extended warranty but they said because this issue started under 1st yr.warranty they have to resolve issue. They are uncertain! Needless to say... ACER SUCKS!
    Fax in warranty papers?? They should have them already! Fed-ex will come to my door to get it?? joke.. they can't find my place??
    Dropped my computer off at neighbours place 3kms away(when I originally bought it).
    I WILL NEVER AGAIN BUY AN ACER!

    Franz 11/9/09 1:46PM

  • ACER has the worst customer service in the world. If you somehow manage to get through to them (by email -- voice contact is impossible) you will find that they have no expertise or knowledge about their product, they NEVER answer a question -- but always remark in their database and in their emails that the problem was "solved".

    Anonymous 11/7/09 10:34AM

  • On my new ACER desktop the cd/dvd player stopped working. Everytime I contact ACER support they tell me to do the same things I already did (via an e-mail) and then have nerve to say the problem is "solved" when nothing is solved. Are there any good computer companies out there?

    GS 11/1/09 2:14PM

  • I owned an Acer a few years ago. Their tech support was very abusive. It must be nice to be so successful that they don't need repeat business.

    Davido 10/31/09 8:17PM

  • Worst of the worst. God help you if you need warranty repair (and you will!). Before you uy an Acer compuer Google "Acer Customer Service Problems" and enjoy page after page of rants. Avoid this company's computers. They are cheap and worth every cent

    Scabick 10/29/09 9:34AM

  • Have had many encounters with very poor customer support regarding ACER. I have also dealt many times with HP. I would strongly advise purchasing a HP computer next time. I sent my computer to ACER to get fixed, it took 3 months before I got it back. All that was broken was the CD/DVD drive.

    Whereas, I had to send in my HP laptop that was past it's warranty by 6 months in to get fixed cause I accidentally dropped it. They mailed me a box and paid for shipping. They then fixed it without charge. They also have 24/7 telephone support, as well as 24/7 online chat support. I'd never buy an ACER again.

    But if you really want quality...buy an Apple. They just work! lol

    Davinci314 10/19/09 3:30PM

  • i recently rang acer and after hearing the recorded message was told that the number was not available then when i did speak to someone who was foreign she told me that my laptop was out of warranty despite buying in december and i would have to fax my proof of purchase so they could upgrade their records despite me registering with acer i told her that my battery was not holding the charge and i required a new one but no change from her i then requested the manager and had the same conversation with yet another foreigner who told me the same and they would take the laptop and repair if necessary i was so frustated i told him i was sorry i bought acer as this was a disservice and asked for a new battery in the meantime but still no go i can only use the laptop from the mains power and told him so it would be nice if these comments could be sent to acer management even when i gave my serial no the girl told me this was wrong and i had to get the laptop and give her the same no again very frustated billy boyo n ireland

    billy boyo 10/17/09 2:05PM

  • I had order a CD from Acer Sales, Then decided to cancell they refuse to cancell the the order just told me the only thing i could do was to refuse the the shippment, and not sign at the time of delivery. but they did not had any instrctions on the shipment to get a signature from client, the Feed-Ex delivery guy just letf the package at the front door and its lost. and don't want to give me my money back. not good customer service

    toxicgirl86 10/6/09 9:51AM

  • I PURCHASED AND ACER ON 9/22/09.IT HAS BEEN NOTHING BUT A HEADACHE. IT TAKES ME AT LEAST 15 MINUTES TO FINALLY GET IN AND WHEN I AM ON IT FREEZES BRINGS UP SCREENS THAT I HAVE NEVER SEEN BEFORE. I WENT TO ACER SUPPORT TODAY AND SPOKE TO CARY. HE DID NOT GET ME OF THE HOME PAGE, I SAID I HAD UNTIL THE 7TH TO EXCHANGE THIS AND I WAS GOING TO DO IT. HIS ANSWER WAS BRING IT BACK AND HAVE A GOOD DAY. GREAT SERVICE ...... I WILL RETURN IT AT 7A.M. TOMORROW. STAY AWAY FROM ACER
    JESSIE HAYWARD/

    JESSIE HAYWARD 10/5/09 3:22PM

  • Acer is horrible when it comes to actually talking to someone and it takes forever to get any helpful form of assistance

    duckie#7 10/4/09 12:19PM

  • I bought an acer laptop about half a year ago from circuit city, good i bought warranty because my acer laptop went out 4 times and I send it out every time which takes few weeks till i get it back. I need to call them again and im going to either ask for my money back and by a Toshiba or tell them to give me a new laptop. Because they should give you a new computer after you have sent it out 3 times.

    RussianKid 10/4/09 11:44AM

  • I called customer service so that they could tell me how to view my image from the laptop to my TV. They wanted to charge me just to tell me how to press a couple of keys. Do not buy an ACER. I just recently bought mine is not even 6 months old. I can imagine how much of a problem it will be if something goes wrong with the laptop and it needs an actual fix.

    Anonymous 10/3/09 1:10PM

  • Don't even bother trying to contact Acer Customer Support by phone. The earlier post that says to mumble until the recording transfers you to a live person;That doesn't work. The recording just disconnects you. I gave up and am purchasing an LCD screen to put in myself. I even emailed and asked someone to call me but they wouldn't because the warranty expired less than a month earlier. All I wanted to do was ask some questions. HP's customer service is very bad, but Acer tops them all with their horrible service. Noone stands behind their products anymore. It's just sad.

    Anonymous 10/1/09 11:48AM

  • Customer service is horrible. I sent computer in for warranty problems, they sent back with not repair. Then when I tried to get a prepaid return shipping label they said they could not send me one I would have to drive to a Fed Ex location and give them the number they emailed me. The nearest drop off is 45 miles each way. Guess they don't have mail in India or whereever their customer service people work. I will never own another Acer product.

    unhappy owner 9/30/09 8:38PM

  • w0w def the best support ive ever gotten on anything..........NOT!....... dont use this support if you want to stay sane

    Anonymous 9/26/09 4:03PM

  • cannot imagine a more horrible customer service system or shoddy product:

    I bought the Acer One Netbook in Aug 2008.
    I purchased it at Future Shop in Canada
    I am travelling/researching in Japan and required warranty service under their
    ITW, or International Travellers Warranty.

    The problems were 1) BIOS-causing constant restarts/returns to password page, 2) power-as the pc will not run off the battery, and 3) software-as it will not keep wireless connection settings.

    I mailed it to the address provided on Acer's homepage for Acer Japan. It was returned undeliverable.
    Then, in trying to find an alternate address, the previous address for Acer Japan on Acer's homepage had been changed.
    I mailed it to the new address.

    Acer Japan said due to the English OS "it did not have the parts.
    Sorry."

    In the meantime, although I initiated the claim upon mailing the pc on 30 July, 2009, the warranty has since expired.
    An uncompleted warranty claim notwithstanding, all I get now is a robotic "your warranty has now expired" response to all inquiries.

    How can a company make such a poor product, list incorrect mailing addresses, not honour their warranties, and then claim the pc is not covered anymore by warranty when the claim was made during the valid warranty period?

    Unbelievable!! Willing to consider any advice. Thank you.

    Anonymous 9/23/09 8:41PM

  • The worst ever. After faxing information 3 times we STILL can't get anyone to talk to us. Even managers are refusing to talk to us. This has been going on for TWO WEEKS now.

    Don't use this company!!!!!!!

    Anonymous 9/21/09 8:55AM

  • Who the hell Allows Acer to sell computers which are refurbised by a third party (REVONATE.COM). The computer is sold as brand new in the markets under the name of ACER. If something goes wrong, ACER shamelessly asks you to contact REVONATE. The number they provide, no one picks up.

    I am never buyng ACER again.

    sohelmugal 9/21/09 1:12AM

  • I purchased an Acer Aspire for my daughter about 5 months ago and it was used very little and quit working. I purchased a new battery and it still does not work. In addition, I have spent the past 2 hours trying to get through to an agent with no luck. Extremely disappointed!
    I am military and got purchased this as a means of communicating. Lession Learded!

    Anonymous 9/14/09 7:01AM

  • I purchased an Acer Aspire in March, it hasnt worked in almost a month. It needs a new hard drive.
    Of course I didnt register it because I bought it when my sony crashed and was in such a rush I totally forgot. So now.... I have to toss hundreds of dollars out the window because these people cant make a product that lasts longer than 5 months. What a scam

    adan57 9/12/09 6:06AM

  • My family recently bought a computer from this company and have had nothing but problems and the computer still does not work!!!! They do live in a rural area and have spent additional money on certain parts like a power bar etc recommended by this company and this still has not helped!
    They are trying to get their money back for a full refund and have had nothing but the run around.

    I WOULD NEVER.... BUY ANY OF THEIR PRODUCTS!!!!PLEASE WARN EVERYONE TO BOYCOTT THIS COMPANY!!!

    If you would like to contact me regarding this issue i would give you their information to help resolve this issue.

    :D

    Dee 9/10/09 11:16AM

  • I got a brand new Acer laptop last February and it has been sent back for repair for the same problem 4 to 5 times. The laptop arrived with the problem and didn't develop over time, yet I can't seem to get to anyone at the company to replace the unit. Any tips for a frustrated user?

    Yeddin 9/10/09 8:44AM

  • I purchased an Acer laptop in February. When I got it the internal microphone did not work properly making it difficult to use Skype. I contacted the online support and after 3 months I still have not gotten the computer fixed. I've installed drivers, run tests etc. What's worse is that support doesn't read the history of correspondence and they keep asking me the same questions over and over. They finally told me to send it to a repair center. I did and when I got the computer back, it was still broke. They admitted that they did nothing to fix it. I can't get a live person anywhere in the Acer organization and online support is going around in circles asking me the same questions over and over. I don't plan to buy an Acer again. Their customer support needs to be trained.

    lazabby 9/4/09 7:33AM

  • I had to reinstall windows XP from my backup disk due to a virus. The disk wiped my OS and then froze. Called Acer to get new disk - sorry warranty expired. I was willing to pay 19$ for new disk. Sorry warrenty expired and acer could not create new disk. Called technical support and after several attempts I got through to a live person - he was sympathetic but sorry could not do anything. I'll never buy another Acer computer and certainly not any computer without the OS media provided.

    Don 8/24/09 7:35PM

  • too bad for customer service issues...tried and tried again to speak to a perso that was breathing....but to no avail.....only a computer generated voice who always hung up on me, therefore when I purchased a new laptop , I shyed away from acer and went with a higher end company who;s past cés was much better (THIS IS MY PERSOAL OPINION)

    EXCOWBOY 8/22/09 1:22PM

  • I have a ACER ccmputer and the CD drive completely destroyed my CD and the CD drive will no longer work. I was told by a technician that it was computer induced damage and told me it was going to be $199 charge to try to repair. I asked for a supervisor and was told the same. I asked for an other higher supervisor and was told none was available. This is absolutely obsurd! This is the second time this computer has had problems and it is still under warranty. Explain to me why a damaged computer which is under warranty is not covered in this case. The warranty is worthless, the computer is worthless, and as far as I am concerned, the entire company is worthless and second rate. This is absolutely poor customer service. The BADGE No. of the supervisor is GWS1243.

    I am going file a complain with the Better Business Bureau and log a complain in every blog and other forum I can find.

    this is the poorest computer product and the poorest service I have ever seen.

    Terry Snow 8/22/09 10:59AM

  • I bought a brand new Acer Aspire Computer from Comp USA in Mid May. By the end of May I had to send it back to the manufacturer for repair due to a liquid spill that was my fault. I had to pay an up-front fee of $475 (slightly less than I paid for the computer). I sent the computer to Texas where the repair center is via FedX on a Friday and had to pay $50 in shipping to ensure its safe arrival. I got an email the following Tuesday that the unit had been repaired and they even transmitted a tracking number in that email notification. I thought "Wow, that was quick"...incredible service right? The computer had definately been taken apart and reassembled but I could not believe the condition of the device. the speaker grill above the keyboard had a bulge in it, but the cover was forced into place and signs of tooling and prying were very visible. The residue from the liquid was still visible. It is almost like whatever tech was assigned the task, got upset when they realized that it was more than they wanted to deal with and just slapped it back together and threw it into the return line. The exterior shell of the laptop was scratched and there were visble signs of careless handling of my property. So despite the quick return, it is a false alarm and the computer is in worse shape than when I sent it. There was a packing slip that was shipped back with the unit that had a long list of replacement parts but they never did any QC and obviously installed some new parts into a contaminated chasis without any thought. I was so desperate to get work done that despite its physical appearances of damage and poor assembly, I forced myself to overlook and accept this condition as I was desperate to get back on track with my clients and tasks that had suffered and were suspended when I lost its use...I justified that this was the price for being careless and that I should accept this. I proceeded to spend hours re-transferring files and documents back onto the computer...it froze up within a week. So, here we go again. I am so disalusioned by the first experience that I carefull took the time to write a long letter with details of my nightmare. I put posit arrows and despcriptions of all of the results of the first trip and thought I might get some priority treatment. The customer service reps are catigorized into several levels as far as I can tell and I am guesing that "Level One" is outsourced to India. I won't go on a rant about my philisophical and moral views on this practice...despite this however, the reps are cold and canned. There is no point in venting your emotional frustrations with card reading robots. Dont even bother to ask them to slowly pronouce and spell ther name so that you can have any kind of a human interaction with this division...just let them quickly spin the vowel rich mumbling of a name and a long ID (about 12 or so digits and letters that are just slightly more recognizable than the first part of the code)...save your breath and bite your tongue. Brilliant move Acer, Brilliant! The last level one rep I spoke with (yesterday, 7-22)said that it was impossible that my computer's second arrival was on July 1st because it was company policy that it would be completed within 7-10 days. When he realized that he didnt have a response card for this situation, I was finally sent to "Level Two". Tim...he sounds closer to home...no cards...his response was "yes, it has been here since the 1st".."it is not repaired yet"..."we dont know when" would you like for us to send you an email when we know"?
    Acer has brilliantly devised a wall of numb talking heads to isolate them from any accountability what so ever. Do yourself a favor...Buy a Dell.

    meenco 7/23/09 5:07AM

  • I bought an Acer X1200 for a client. The case ARRIVED broken. I've been fighting with their "tech support" morons for 3 days because they don't support this computer, Revonate does. So they give me a Revonate phone number. I call it. NO ONE answers. I call two more times. Same result. I tell Acer this...they give me the same number. I say "no, that number doesn't work. We need another solution. They give me the same phone number. Over. And over. And over. IDIOTS.

    Reverend Ian 7/14/09 9:28PM

  • My husband received the computer as a gift while deployed to Afghanistan, now home, we're having problems with it, when I called tech support the lady, who was hard to understand, wanted the EXACT date the computer was purchased, and refused to help solve the problem because I was unable to provide her with a date. This is the second acer I've dealt with, the first one being my own, and I will NEVER again buy one.

    Miss_ashley08 7/13/09 1:50PM

  • TOTAL JOKE! This is the worst customer service I have ever had to deal with. Then automated menu doesn't even allow for a CSR option, and the automatically hangs up. Then monitor has started going out after only 9 months. DON'T BUY ACER!!

    DON"T BUY ACER 7/6/09 9:12AM

  • Absolutly useless. When asked how to do something they told me I would have to purchase the help from ACER. Is this the way you support your products? When some one buys your product and needs help to get it up and running you charge them, right away! No help given for free from ACER. I hope you go out of business. You should and will with this approach. This info willget around and most people will avoid your products. I know I will in the future. Hello HP!!!

    mmros@cox.net 6/23/09 11:02AM

  • What a nightmare! Acer customer service is a joke trying to get some service is crazy where it says to click here there's nothing there??my browser just stopped and the tech support wanted me to pay $59 for 30 min. for them to walk me thru the problem?Q. what if 30 mins is not enough time!A. we have a package deal 90 mins for 199.00. whaaaaat you want me to pay for your error? he says yes!it was no thing for him to say that. and too boot there's no Supervisor,Director,Adminastrator or just a regular ole BOSS for you to speak with!
    SOLUTION:finally spoke with a woman her name is "usha" say it like you see it, but she was a great help yall try requesting her she might be able too help you too. my ratings are based on usha performance the other 5-6 people were horrible !!!

    sophia4040 6/23/09 10:59AM

  • Acer is a rip off!!! i sent my Gateway several time back to be repaired and then after the last time sending it and promising me after this they will give me a brand new one THEY!!!! dropped it on purpose forcing me to buy a DELL, They Suck

    Was a Gateway 6/21/09 3:41AM

  • I have an acer computer that is 10 months old with a crashed motherboard.I took it to Best Buy which is the authorized repair agent they fixed it but now need the restore discs for the computer I AM CATCHING HELL getting thru to acer's customer service, I will NEVER buy another acer computer again EVER and if I could sell the one I have the way it is and buy another one I would. First some numbers are not reachable from ALASKA secondly for 3 days I went thru hassle because they say I am not registered when I have an email from last year that says otherwize, AND to top it all off they want me to Pay 20 bucks for the discs, I finally decided that I would pay, now I cant get thru to them on the phone again. Sorry Equipment, Sorrier Customer Service!!!!!!!!

    KeeKee 6/19/09 9:58AM

  • Acer is a joke!! They are telling me that since my computer is out of warrenty that I have to pay over 400 dollars to get a fan put into my computer that they forgot to put into it. What a company! They are trying to say that I must have taken the fan out and that my computer is messed up do to me. Isnt the old saying that that "Customer is always right". Can some one tell them that. If you can get through to them. I have also been put on hold 4 times trying to resolve this problem. What CRAP!!!!

    What a Joke 6/11/09 11:30AM

  • if ne one is trying to get to tech support the number is 1-866-621-2237 as of june 11th 2009. and they speak english that u can understand. I asked if my Aspire 3000 had a fan and they said yes. When I took it to be fixed at Staples computer tech they told me that there was no fan in my computer and that I should look into the reason. But Acer says there is a fan. Who do you believe? I believe Staples computer tech! Acer is a joke for computers. I had to go through 4 numbers before I was helped. I was even given a number that was no longer in service from a represenitive. Was a no good place to deal with. Acer needs to get their ducks in a row cause they have horrible business skills. I would never recommend Acer to another person!!

    Struggling with Tech Support 6/11/09 11:22AM

  • This has to be one of the least supported computers out there. My client bought a TravelMate 6493 and specifically ordered the XP upgrade option so he wouldn't get stuck with Vista. Problem is, all their documentation is for their Vista configuration and the things like the notebook security services and fingerprint reader don't work under XP. If you call for support they direct you to a pay-for-support toll-free number.

    Consequently, I am advising my client to return this unit to the place from which he bought it, tell the retailer that Acer does not stand behind its products and never buy another Acer product.

    CatManDEW 6/11/09 8:15AM

  • This is crap. I called this number and was sent to 3 different people. Who were all from India. I was trying to figure out the status of my monitor I sent them. I sent it to Round Rock Texas to fix it. It was delivered last week, and this support from India kept telling me to read the number off the box that is in Texas, so I kept correcting him he constantly sad " I don't understand," so there is no way for me to contact fixmyacer in Round Rock Texas, anyone have advice?

    ziggypio93 6/10/09 12:33PM

  • This has to be the worst company. This is my fourth computer from Acer, and I can't figure out why I just haven't taken the hints to avoid any business with this company. Bought the new Acer Aspire 8.9 notebook; crashed after 4days. Returned it to the location of purchase and was able to exchange for another. And now I cannot access any files on the hard drive. Unbelievable!!! More Acers, More Problems!

    Lucky757 6/8/09 9:54PM

  • IF YOU CALL THE 866 NUMBER, THEY WILL SELL YOU SOME TECHNICAL SUPPORT. DON'T BOTHER.

    I THOUGHT HP WAS BAD BUT I WLL NEVER BUY ANOTHER ACER.

    G BINKLEY

    Anonymous 6/5/09 7:42AM

  • What a horrible time! I bought the Acer Aspire One -NEW FROM STORE- for my son for Christmas. It crashed four months later so I sent it to the company. I just got it back less than a month ago and it's again having problems. There's a very annoying noise and blue screen....completely seized. I have called like 4 numbers and I keep getting transferred or given another number to call. I have been on hold forever now! Wish I would have read reviews prior to purchase. It just looks so cute in the store and economical.....BUYERS BEWARE

    Anonymous 5/31/09 5:19PM

  • Bought an Acer Aspire 1 8'9" netbook. No one told me if the volume was up too high that it would crash the hard drive. The computer is only 1.5 months old. So beware to all with this unit! I did not think the volume was up high but it happened anyway, just wanted to warn people because they seem to know of this issue and tell no one about it!

    pattij47 5/26/09 11:25AM

  • I bought a very expensive gateway computer and Acer bought them Ican't even get support anymore all the numbers we were given hav been disconnected. what a rip off.

    Anonymous 5/17/09 10:31AM

  • e-mail support seems to be staffed by unqualified persons. Don't waste your time with them.

    Steve 5/17/09 5:31AM

  • All I want is a recovery disk because I am still under warranty of acer laptop. I am having a hard time with my computer and customer service of acer as well. I dont know why they didnt even recognize my international warranty. I am very disappointed because Ive been calling this acer for almost a month and nobody, nobody can help me. ALL I WANT IS A RECOVERY DISK.

    nicole 5/12/09 2:28PM

  • Just received my new Acer. It doesn't work. Spent 20 minutes on the phone with support. Now, I have to ship the netbook to TX. Pretty disappointed. I would have thought this would have been caught prior to shipping.

    thelton62 5/6/09 7:56AM

  • India "Tech Service"...don't waste your time.

    Anonymous 5/6/09 7:30AM

  • left waiting on phone for 1 hour

    Anonymous 4/3/09 4:17PM

  • Been waiting for 17 mins now... for a stupid customer service rep to get help to fix my screen which has blacked out after a couple months after purchase... I wouldn't recommend buying a new acer simply because of the amount of time it will last. I would buy a better brand.

    Anonymous 3/31/09 4:49PM

  • I think Acer's customer support is the worst thing ever! First I am not fond of their automated system. When I did get to the live person I asked to get the recovery disk and he wanted to charge me for it. So bad. So I didn't buy it and I did the system restore with their help. Had to call again 'cause it didn't work. So I called and they game me the address to ship it, but I HAD TO PAY THE SHIPPING. Acer should PAY THE SHIPPING. They did "repair" it for free, but again I paid thirty dollars of shipping. NOW a month later my computer is not working properly, again. I'm gonna have to call again and tell them it needs to be sent out. Hopefully they'll send me a pre-paid box to send it in but I don't know if they will. So recap: Ok automated machine, the representative was nice and courteous,the customer has to pay for recovery disks, if the computer is under warranty they will repair for free but the customer has to pay the shipping for the first time sending t out, i don't know about the second time.

    Anonymous 3/30/09 8:06AM

  • Acer support was free and unlimited until Acer was purchased by Gateway at which time support became virtually non-existent. After several calls to Acer and Gateway, I learned that not only was I no longer registered, but my serial number no longer on file and I was not able to purchase a recover disk. They seem to be available on line, we'll see.

    gcmiller4 3/2/09 3:50PM

  • We had purchased an ACER LAPTOP, 3 months later the screen went black, just died. Then took it in for repairs and now it did the same thing. This is not normal. Customer support for ACER is bad, you can not get a hold of anyone. I wouldn't reccomend buying another acer.

    jzy6 3/2/09 8:50AM

  • It is completely automated - with every attempt made to get rid of you.

    If you say Sales - they tell u to go online.

    if you say TECH support - you must say WHY - example
    "I cant connect to the internet"
    -THEN they want the serial number (mines worn off - and it wont boot to see it in bios) - so I cant give them the serial -- then they kick me off the phone and say 'Please call 1 - 900 ... for paid support or visit us online'

    My acer aspire 5100 had less than 50 hours of use when the first MOBO failed - less than 10 hours of use when the second failed - what a piece of junk!

    Anonymous 2/10/09 12:56PM

  • Almost impossible to reach support without a s/n

    Sorry =/

    thinkkesho 1/27/09 10:58AM

  • I bought an aspire laptop in November of 08. It lasted 6 weeks and would only boot to the blue screen. I am fairly computer literate but the only thing that paperweight would to is turn off, or stay blue.. could not get to safe mode or to the restore section.
    Support took forever to answer. They did offer to send recovery disks but it has been 2 weeks and they are not here. No response to e mails to their support 'people". Never again.

    burned 1/21/09 11:21AM

  • i got an acer aspire not even a year ago. june 2008. and i kept having the same problem, that when it booted up it would freeze on the windows loading screen...they wouldnt help me said it was a software problem and i was more than 90 days out of the software warranty so w/e i got it working, NOW its stuck in reboot and WILL not go anyfurther. it goes to the screen that sayys something about boot to recovery or some s**t, or start windows normally, if i hit recovery its stuck in reboot, if i hti start normally it freezes on the loading screen. if i hit f8 to boot with safemode, then it freezes on the windows loading files screen. ANNDDD their hours of operation says 8-5p on saturdays. its f***g 12!!!! and its saying their closed?!!

    Anonymous 1/10/09 11:37AM

  • I purchased my acer laptop 9 months ago and now for some reason the screen keeps on going black. I am trying to figure out what that is all about. I purchased a freaking extended warranty on this thing and it is a piece of crap. Now when I call the customer service number I am on hold for ever and it is crazy.

    countessgray 1/5/09 8:02PM

  • The worst customer service I've ever experienced in over 500 phone calls to more than 35 companies in over 10 years.

    I spoke with all of the following people (identified by badge numbers and names in two cases) over the course of 120 minutes trying to get a simple question answered.

    I spent $1,000 on two computers (an Aspire One and a desktop computer) over two days and needed to find a recovery CD-ROM or DVD-ROM (not included in the package for the Aspire One) and after trying to get someone to help me with that for about two hours and failing because of constant interruptions and infinite loops in the interactive voice response system and the human handling of my multiple calls, I'm returning both products because I refuse to support a company with such abysmal customer support service.

    Humans I spoke with before deciding to return $1,000 worth of equipment for my money back (their badge numbers and in two cases, also their names):

    GWEM1931

    GWTA321

    TA116 (Johnny; a supervisor for the Aspire One department who interrupted me constantly and ultimately hung up the phone on me)

    GWGA274 (Kathy; a first level agent who interrupted me constantly)

    Kevin 12/30/08 2:35PM

  • The absolute worst. The wait time is ridiculous

    Anonymous 12/8/08 10:52AM

  • I bought an Acer Aspire One (AAO) this fall and within weeks the screen blacked out upon booting. Rather than replacing my AAO , Acer referred me to a technical repair depot. After 6 weeks still no word - then two weeks ago after calling Acer they said they would send me a new one on back order. Still no sight of it. Today when i called they said they have no idea when the back order will be filled. Just wonderful customer support - not! Wish i had bought a MacBook now.

    Remi Een 11/11/08 12:28PM

  • Acer has the worst customer support.

    This website:
    Click here
    does not even give you a contact phone number.

    I called Acer Support after finding the number here and they said my product is not supported on the weekend.(!) The said they were level one support and level two support does not work on the weekend. The "supervisor" hung up on me when I asked him for his name. Really, he did. When I called back another support agent said he had a time limit for customers. When I told him the web cam driver THEY PROVIDE does not install because it says it is waiting for a USB camera to be plugged in he told me to do a full system install. Yes, replace my whole system because ONE DRIVER DOES NOT WORK!

    I went to the support site for drivers and there is no listing for the Aspire One in the menu:
    Click here

    I do a search for the acer customer support and I find a DIFFERENT Acer Web Site!
    Click here
    Which actually has the Aspire One listed on it. I click on Driver Download and it brings to to a page that does not have the Aspire One on it! In-freaking-credible.

    And on top of that they want to charge me $29 (or $35, I was quoted two different prices) for the recovery CD!

    You have been warned, if you buy this product you are largely on your own.

    Kartikay 10/18/08 10:55AM

  • Useless and arrogant technician--he told me that a problem with booting up was caused by someone (other than me) changing my HD password, which is impossible. My solution--to have an Acer technician re-set the password--cost $100. I'm buying a new computer--not Acer.

    TR 9/9/08 10:02AM

  • Submit your comment >>
  • I have been having problems with the battery on my Acer Aspire (5542-5462). I contacted Acer yesterday, and the customer service agent walked me through a fairly simple troubleshooting process. I don't know what all of the fuss is about. I was expecting the worst after reading this review, and while they were horrible at pronouncing English words, they were actually very helpful. There is not a lot of praise out there for Acer's customer service, but I think that is simply because people prefer to complain.

    jschwartz09 1/19/10 9:14AM

  • I just got off a 35-minute call with a rep named Ram trying to help me with a problem I had during my upgrade to Windows 7. He was extremely helpful and patient, and didn't even laugh when I admitted I had NOT performed a backup before my upgrade.

    Yes, I'm not happy with the crappy upgrade wizard that claims my laptop is not supported (yet in the next screen it says it is *sigh*) but I will say I was treated very nicely by the CSR over in Bangalore or whereever he is, earning two bucks a day. Don't even let me get started on outsourcing...

    joannagilbrethrussell 11/12/09 6:20PM

  • I think only the angry people comment on this. I went through customer support smoothly. The guy I spoke with was helpful and polite and was able to show me how to fix my laptop. 4/5

    absumadios 9/4/09 9:58PM

  • Bought a new Acer Computer from a reputable retailer. Issue occured when I installed the Windows 7 RTC, and deleted my Vista programs and drivers. Called customer service, and even though it was quite obvious that they had outsourced this division, the rep was able to quickly get the problem solved by getting the recovery disks to my home address via overnight mail. I was thoroughly impressed with the speed and caring of Acer.

    Anonymous 8/6/09 6:58AM

  • after reading a few reviews i was not looking forward to contacting customer supports warranty office when my acer 5920 laptop went down...however due to the large number of negative reports here I decided i would give credit where it is due and say a big thank you to acer in my case they did an exceptional job, im not going to go off on a big explanation but I will say i feel very happy with my experience and only wish the best for the two people I had talked to on the phone, Acer give them both a raise please they really deserve every bit of praise I have given

    5920guy 7/15/09 8:44AM

  • Wow i called this number 866 621 2237 for acer. and i just ask for a recovery disc and they were every happy to give me on. very good customer support. If u buy acer one call them right away and ask, they should give u one. They did for me.

    Anonymous 5/11/09 5:44PM

  • the real number to get acer tech support from live american reps is 866 621 2237 they were very helpful.

    Anonymous 5/11/09 9:32AM

  • called, got through to a live rep within 3 minutes.
    Explained the problem, laptop battery not charging. Just got computer 4 months ago, hardly have used it.
    She said she can replace it for me, no charge and we were done.
    A+ so far

    Spubin 4/22/09 11:26AM

  • thanks to this company my computer was fixed i just wanted to say thank you soo much

    adr_iel08 4/14/09 1:59PM

  • Despite scary stories on this site, actually had no trougle at all with this number. Called, got through the automated system relatively quickly and without hassle (had my serial number, though). One I got past computer did not have to wait at all for a rep. Problem was handled quickly and courteously. Was only trying to register my new monitor, though. Don't have an Acer computer. Definitely needed this site to provide number, though. Couldn't find one at all on the Acer site.

    deborah 3/30/09 10:59AM

  • Excellent service got to speak to a live person within 3 minutes, though prior to that had to battle the automated lady that spoke way too slow. Bottom line, called about servicing my laptop, and got the required information fast and painless.

    Anonymous 2/6/09 8:09PM

  • AspireOne

    I called their Customer Support number at 800-816-2237 and was satisfied. The bad news is the wait on a Saturday morning at 10am was interminable but the good news is the American support person was personable and competent. All I wanted was the recovery CD for my brand new Acer AspireOne so I had to make up a BSOD problem so they'd send it, but, they said it would arrive in 3 days free of charge. They kept trying to make me do the system recovery partition but I acted like a klutz and the guy gave up as I wanted him to. I just wanted the OS that I paid for when I bought the computer. Now I'll have it.

    Donna4 1/31/09 12:06PM

  • I just had a great experience with Acer customer support...The CSR rep was helpful and resolved our problem..

    Anonymous 1/8/09 10:31AM

  • I must've gotten a decent person then. Not only were they American, but they knew what they were talking about, and took the time to answer all of my questions. I could tell the guy was rushed though, so I didn't keep him.

    My only hang-up was that I waited on hold, unlike what was said earlier about getting a live person right off. But I was only on hold for a couple of minutes, and it is Sunday today, so I understand how that could happen.

    So far I genuinely like these folks.

    And thank you to you folks for this site!

    Anonymous 11/2/08 8:59AM

  • Submit your comment >>
  • Hello, my name is Cory, I am a part of the Level 2 technical support group. Unfortunately, I do not see a was to contact anyone here individual and offer assitance, so I would like to offer an email address to contact me at so that I may be able to arrange for someone in our Level 2 Technical Support Group, or our Corporate Customer Care Group can attempt to resolve your issue.

    I would like to offer anyone that would like further assistance a chance to contact us at CIC_Helpdesk@tx.acer.com (Please leave a phone number if possible). Please be aware that this is not a normal means of communication for our organization, and while I check this email daily, it was not originally meant for public email, I'll apologize in advance for any delay, or inability to return anyones message.

    Cory P 11/17/09 9:37AM



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