Alamo Rent A Car Positive Customer Service Ratings - page 2

My family and I traveled to Phoenix, AZ last week. We had weather delays for 2 days prior to arriving, requiring numerous changes to our travel itinerary. Upon our arrival, we spoke with customer service at the Phoenix Airport - Tony and Mark - to try to unravel all the changes to our travel plans, get our car rental straightend out. Tony was magnificent in working through issues and got us our car at the rate we had rented it for months earlier; lowering our stress level dramatically. Mark, his manager was also very helpful and practical. Please along our well wishes and any recognition you can to Tony and Mark for their practicaclity and understanding of our situation. I had not rented with Alamo much in the past, but will now. Thanks again Tony and Mark.

Pat Seccomb
Butte, Montana

I had the best ever customer service from ms.diana

I want to thank Amber and Jennifer for assisting me and my guest w/our travel difficulties as well as the gentleman from national rentals.

Thank you...Alamo has two top guys working for them at SEA-TAC. I rented a pickup truck thinking I could drive to OR and leave it, then catch my plane home. It turns out...pickup trucks must be returned to where they were rented. I had business in WA and OR. I drove the truck 3 hours down to Portland, then 4 hours back, because of traffic. I then had to return the truck and get a small car to drive back to Portland to catch my plane. When asked by Abdul at SEA-TAC how was my rental...I said great, except 7 hours of driving later...I had to turn this truck in and get a car to drive back. He felt badly about the situation and said "let me see if I can help you." He did. Abdul got his boss Max, who also was genuinely concerned. Max made it possible for me to stay on my original rental agreement and not have to start a new one for another $259.00. By staying on my original contract, I could then swap out the truck for a car, and drive to Portland OR at no extra charge. PLEASE...GIVE THEM BOTH A RAISE! I am now an Alamo customer for life. Thank you Max and Abdul. My company thanks you as well. We are all Alamo renters from now on.

Ref Reservation no from Orlando int to Miami int

Dear Sir /Madame

I felt I had to write to you to compliment the outstanding service that I received recently in America

From picking up the car Mark the customer service rep was so helpful and even showed me fully the operations of the sat nav- he would not let me leave until i was

totally happy with everything- thank you sir.

However we stopped over night in Stuart Florida parked up and checked into the hotel.

Next morning on our way to Miami to catch a cruise I found the car would not start.(Sheer Panic)!!!

I phoned the roadside assistance and they assured me assistance would be on its way and sure to his word they arrived but could not start the car so they had to take

it away.(Even more panic with my wife very upset)

I was put in contact with ALAMO CONCIERGE, who to be honest were just about the most proffesional, corteous people I have ever dealt with.

The lady who was called Shy was so good at putting our mind at rest (she was brilliant and never once refered me to anyone else as she arranged for a cab to pick us

up and take us the cruise ship in Miami and the cab arrived within 20 mins (sheer genius) thank you Shy!!!!

Now I know Alamo were out money and I am sorry for this.

But I can assure you that although you may be a massive company and I am only a single customer -the way I was treated was top class and as long as I live ALAMO

WILL ALWAYS COME FIRST AND WILL SURELY BE RECOMMENDING THE COMPANY TO EVERYONE NEAR AND FAR

Thank you to all

Ireland

I want to commend your rental agent, Rashid Hassan in the Denver Airport Office. What a congenial and pleasant young man. From the moment we stepped into the Alamo office, we were greeted with his great smile. He was efficient, knowledgeable,and made sure we were happy with our rental.

I want to express my gratitude to Manuel (from Cuba) who helped my family and me with a reservation concern while picking up our car at Miami International Airport. I was rather abrasive after a long morning of travel yet he still provided me with friendly, professional service. My apology to Manuel and my praise to Alamo for employing such a fine person to represent your company. Sincerely, Jill Castellanos

Just wanted to send kudos to the Alamo employees at the fort Meyers airport. A bag was mistakenly left in a car that was rented from Alamo. An employee named Sheldon Morris was so helpful in retrieving our lost bag that is so commendable. Honesty like this does not happen very often. An employee like Sheldon is a great asset to your company.

After comparing the original reservation rate and the final bill, I realized that I was charged $138.00 more. I called Alamo customer relations (800-462-5266 ext.3) and gave Lisa my reservation number.
She compared my original document against the final document. Without question, my credit card was credited the $138.00. I was very pleased (and relieved) with the service from Alamo.

I just want to say that I use Alamo & National at Chicago O'Hare when I have need for a rental car. A number of the staff (front counter) have been their several years. I have always found them to be friendly, professional and helpful. I have found A/N prices to be reasonable and often exceptional. The problem with O'Hare/Chicago/Illinois are the ridiculous "fees/taxes" imposed on each rental. When I remember to use my "advantage" numbers, rental & return are a breeze.

I would like to commend the services of station mgr Max-Laurent Alexandre @ Fort Lauderdale Intl Arpt. I had a problem with my alamo contract and he, with the upmost courtesy, put it right. He is to be applauded for the operations he does as station mgr. Please make sure he is informed of this compliment. It is reassuring to an employee that their services are appreciated by the public. Burton Sachs

rented a car from Alamo at piarco airport and when I got there I got a different car very unpleased , I am going back soon I need a credited coupon so I can rent again. thanks

Rented a Jeep 2 wks ago in Maui next to the airport.. The desk person, Rams Haddad, was the the best representative you could have had.



We declined the insurance and gas package but did not feel guilted by his response. He said he was from Lebanon when we asked his country of origin. I have friends from his homeland so had a few laughs re their customs. I am the most Anglo looking guy from Oregon he could have met.



Like on the movie, Office Space, he has management material written all over him. The Jeep was great on the Road to Hana. We will book Alamo on future vacations.

I had an excellent experience with Alamo in Orlando when I was there with my grandchildren on Nov. 2-5.
First, when I told the agent at the counter (I think his name was Brian, that it was my grandson's birthday and he was hoping we could get a "cool" car, the agent spoke to his manager, and got us a Mustang convertible at a reduced rate. My grandson was in heaven.
Second, my granddaughter was heartbroken when we got home to Boston and she couldn't find her Disney princess wallet in her backpack. I assumed she had dropped it at the airport and it was lost forever. Imagine our delight when an Alamo agent called us several days later--they had found the wallet in the car. The agent put it in the mail that day--we just got it today, with all the change and keepsakes in it.
Thank you so much!!!

October 2013
Orlando, Florida

When renting a car form Alamo in the Orlando airport I came across two great, awesome and very helpful Alamo employees. Rick Reid in the airport terminal and Karen across the street in the parking garage. They both made it a joy to rent from Alamo. They are both assets to your corporation. Thank them both for me.
Sincerely,
Bill Kussy

Dear Alamo ,

My husband and I had a super experience with Alamo ,renting a car 5 August to 14 August from Daytona beach ,Florida....Specifically ,the agent ,Jana Murphy was so helpful to us ...she saved our vacation....we had rented a car from another unamed organization and they completely botched the order....Jana Murphy came to our assistance ,got us a perfect car and was calm ,polite ,kind and professional....Thank you

Yesterday Mar 7 I rented from Alamo Boston (270 Atlantic Ave) for a dropoff in New York City; I was helped by Monica Carrillo, your station manager. I write simply to tell you that she is an outstanding employee, and I am particularly well equipped to judge, since my wife and I built a chain of 285 optical stores in 23 States. We are particularly aware of the challenge of motivating the people who are dealing with your customers -- Ms. Carrillo is the kind of employee any employer is lucky to have.

A client of mine recently returned from a Funjet vacation in Greensboro. Upon her return, she had forgotten her handicap sticker. The office in N. Carolina called her and told her it would be mailed back. They sent it to her immediately with UPS. She was so taken with their follow through and kindness. Just passing this along. Funjet booking WH36COE43 for Janice Borgen.

I travel quite a bit and normally dread dealing with car rental companies. However, my experience with Fouad and Ahmedine at the Alamo car rental at Denver airport was excellent. They were both extremely pleasant upon picking up and returning the car, were very helpful with picking the appropriate car and with providing the necessary options (like prepurchasing gas) without pressuring me into unnecessary additional costs. I usually just book with whichever company as the best deal at the time, but from now on, will make sure to use Alamo when in the Denver area.

I would like to Congratulate Alamo Rent A Car for excellent courteous services through the years. I would like to commend the following staff members of Alamo for excellent courteous services to me - Sheila Espiritu, Grace, Terri, Raena, Lehus, Anna, Dominic, Kenton Rose and the entire Alamo staff.
Aloha & Mahalo nui loa always,
Charlotte Tsie, Very happy & satisfied customer of Alamo Rent A Car always.