Archos Customer Service Complaints - page 3

Long story short gave my daughter 7 in tablet for xmas the charging port broke before the nsw year they received their product 010513, we are still waiting for a replacement 6 wks later. My wife was given the same product for her birthday 11-09. That tablet experienced the same issue 11-26 was received by archos 12-4 and she received a replacement before xmas and the same issue occurred by xmas. Now archos has both tablet with no one being able to tell me when we will receive their replacements. STAY AWAY ARCHOS ARE PIECES OF JUNK. SAVE YOUR MONEY AND YOUR TIME.

I purchased an Archos 7fg3 tablet computer from Brandsmart in Sept. 2012. The item worked ok until November 2012, when it stopped powering up and gave no sign of life. It had no physical damage to the digitizer or case at all, not even a scratch. I tried to return it to Brandsmart, but was informed that I would have to send it to the manufacturer for repair since it was beyond the 7 day return period under their policy. I showed the item to the Brandsmart perople and they even acknowledged that it would not power up at all and there was no evidence of damage or water. I returned it to Archos the last part of November and they ackowledged receipt on Dec. 17, 2012. I did not hear from them again until I started emailing them in Janurary 2013. They finally responded to me that the item had physical damage and it was not covered under warranty. I then asked for them to return the item to me without repair and I would try to repair it myself. I asked them how physical damage to the LCD could stop it from powering up and they said they got it to power up and it revealed a cracked LCD. It was not powering up when I sent it to them so I don't even think they have the right unit. If they do have the right unit I don't know how they made it power up when I could not. They tried to say I told them in an earlier phone call that it blew up from the inside, which if so would show upon looking at it. Bottm line is I am just like the hundred maybe thousand of customers who have been ripped off by purchasing their crappy products and dealing with their non-existant customer service. This posting is just a notice to others not to waste their time and money considering and Archo or Archnove product. As many people as have posted negative comments on this company should be enough to stop purchases of their products. PLEASE DON'T BUY THEIR GARBAGE.

customer service for this complany sucks. I have a tablet g8 and the screen was having issues, this was a common failure as I discovered online. sent my table for replacement, I had to wait more than 1 month for them to send it back. They sent me a table that was crapier thant the one I had. It was only 4GB, mine was 8GB, it had scratches and it looks older and beat up, and on top of that it had dead pixels (there was a decoloration of brighter spot on the screen). I sent it back and I have been on the phone for about 1/2 hour already waiting for someone to help me with customer service.

Reading over the comments about the Archos, it is nothing but complaints. so i guess my comment will not made a different. I purchase my Archos in December of 2011 and only use it for 3 months. I could not find a number until October of 2012 so that i could return my archos only it to be Jan 2013 and I still do not have my tablet or a working one back. my next step is to go to small claims court. this is the worst product ever. customer service was no help every time i call get get a different answer. I am suppose to get my tablet by jan 16. after someone telling me i will get it Dec 1, Dec 10, and Dec 21. Guess what i still do not have my table that I paid 335. I am calling right I have been on hold for 15 min for them to contact the warehouse, now they are telling me that the tablet is not ready. after reviewing the site they do not have the table anymore instead of telling me they want to give me a cheaper one 20.00 is 20.00. I will never do business with this company again.

Hi all you archos fans .... that's a laugh.
my archos 43 vision stopped working just days after the warranty run out tried to see if they could fix it but was told that they do not have a repair service .... what a lie it cost me nearly £100.00 for just one years service what a con this company should be told to stop trading as its products are over priced and very badly built so do not buy anything from them find another more better company or as me throw your money down the drain ....thanks for nothing archos cause thats what i got grrrrrrr......

So far, I have had a bad experience with customer support. I was told to ship my tablet back for repairs since half of the screen had a red/pink tint to it. (Firmware upgrade did not work.) I received shipping confirmation that the product was received on 11/20, but Archos doesn't report it was received until 11/27. Companies get backed up, so I understand. The repair status website says it should take 10-15 days to have it repaired. That is reasonable, so I understand. So, after they had my tablet a month, I decided I had better contact someone. Their support page has a Facebook contact page and I send a message via that page with a "someone will contact you as soon as possible" message. People get busy, so I understand. Over a week goes by and no one has contacted me, yet. That I do not understand. It is now two days before Christmas and I doubt I will hear back from anyone anytime soon. Not sure whether to contact corporate or the Better Business Bureau at this point. I'm really just hoping I get my tablet back. Buyer beware.

I've got an archos 80 g9 cracked screen asked if they do replacements. They sent me a return pack as the product was under warranty but they told me it was out of warranty because of the screen. it cost me £10 quid for something I told them. THERE CUSTOMER SERVICE IS THE WORST EVER DONT BUY ANYTHING FROM THEM

Need to contact their customer service dept. I can o ly do this if I have registered the product, but when I try and register it tells me that it is an invalid serial number (even though it is the one on the label!!!!!!) so not I cannot contact them to either query the issue about the serial number, or ask about the original question!!!! Argggghhhhhh

horrible company. even with the release of the 9th generation tablets they havent come to their senses. have been dealing with them for years and im fed up. please dont support them.

i purchased a 101 turbo from archos and i have never ever dealt with such a terrible company.
the customer service is non existent.
they will not accept my visa receipt as proof of purchase an are holding onto my tablet and will bin it in a year if i cant find original.

joke

buy nothing from them

Can't even describe how ANGRY I am. Back in March, my dad give me one of the newest Archos 101s, But I accidentally cracked the screen and the warranty doesn't cover it. So my dad sent the device in and paid about seventy bucks to have it repaired. He sent it in in August, and now it's the end of October, and we've heard no word from them. He tried emailing them at the beginning of the week, no reply. Towards the end of the week, he tried calling them, and they stated that the card he used to pay for the repairs was not valid and didn't work with their systems. You think that if they had that problem, they should have notified him immediately that the card was not working instead of holding on to MY tablet for over a month and a half?!! They haven't done smack with it! He tried giving them his card number again but they still refused to take it. Because he was on a business trip,he didn't have much time to deal with their crud, and they haven't done anything with my tablet. They won't even send it back as-is so my dad and I can just repair it ourselves dang it. I am very unhappy with this company and I'll probably never get my tablet back from them. Isn't what they have been doing to me kinda stealing? I'm done with this. I am very unhappy with them! Unless you want awful customer service , DON'T DO BUSINESS WITH ARCHOS!!!!

Emailed Archos about YouTube not working on my Home Connect 35. Absolutely no response. Well, here's my response to them - this is my first and last Archos item! Thanks for nothing. One day you might learn to look after your customers, that's if you stay in business long enough!

Archos has terrible customer service.

I purchased a device (10.1 inch tablet) and within the warranty period the product stopped working. I contacted support and eventually was able to get them to RMA the device. After a month I received a replacement tablet that had a different, worse, problem the the original tablet. After a great deal more hassle Archos again RMAed the. The third tablet arrived and had the same exact problem as the first product I RMAed. After all this time the product was no longer under warranty and Archos stopped responding to my attempts at contact.

So, it seems that if you buy and Archos product, their strategy is to just string you along, sending you broken devices to replace your broken device, until you warranty is up at which point they stop responding to any requests.

Do not buy Archos products.

Yes these peoples complaints listed here are very true. I purchased an Archo-7 and Archos 101 Internet Tablet. The tablet they sold me was defective and asked them for a full refund of my money. Instead they sent me a replacement unit. The replacement unit was defective and once again they sent another new unit. Now the 3rd unit was sent back and they now tell me, they can repair (rather than replace) however the customer has to pay the costs. I refused to pay for a defective product. They sold this Archos 101 Tablet knowing it was defective. The best a customer can do is stop buying their products and warn all those they know not to buy their products. This company can't even give you the full name of the person who emails you with their information. HELP SPREAD THE WORD. GOOD BYE ARCHOS!

Hi everyone. I bought my wife a Arnova 10 g2 tablet for the holidays. What a mistake! The charging port broke after 5 months and we sent it for repair to there cheap repair facility in Illinois. They sent us back a refurbed unit thast the back case was horribly scratched. Well we complained and they said to send it back. A month later no tablet they said they are waiting for one to come into there shop so they can send it to us but it can take anothe week or months!..Please stay away from these people!

Online support is through a web form only. You'll get a response within 2 business days if you are lucky and if you do get a response it will not answer your problem and you will have to resubmit the web form again. There is no e-mail to e-mail support, no problem tracking i.e. ticket or reference number, and therefore no continuity for the problem. You can pay 25p per minute for a premium rate phone number but I'm not going to pay that or even try! Still haven't had my problem sorted. Steer clear from Archos at all costs - thier product may look good but they are not worth the hastle if you need support.

Worst company ever. I sent in my 101 G9 8GB Turbo on June 4th, because the USB port broke. Every time I call support to get a status they say it is shipping out that week and then nothing. I call back the next week they tell me the same exact thing. I will never buy a product from them again.

If you email you will never get a response, you HAVE to CALL. Then they just lie to you every time.

I bought a new 8G PRO ICS4 tablet which, on the paper, is one af the best quality/price option you can buy right now.
I got it quickly but when I switched it on I was disappointed to see that the charger was not charging it. Did they test their product before sending out them?
I returned the following day the product. So far nearly one month is passed and they claim they lost my tablet even if I have the forwarder receipt with their signature on it! I'm passing the matter to my lawyer now.
Stay away from this company!!!!

I recently purchased an Archos 18c vision MP3 player and it is rubbish.
The instructions are absolutely useless and the product is one of the worst things I have ever bought. Nothing works properly with this thing. I am taking it back to Currys where I bought it from and will never touch another Archos product again.

They do not answer to emails :( I had sent my archos to them, and asked about Archos freezing and restarting problems. Just waiting... And my archos is still received one week and they didn't informed me what is the problem, and what they will do: replace or repair for me.

Hello everyone, I had an issue with Archos where I got the BBB involved. I asked them to mail my package at work. My package arrived but I didn't sign for it. Someone else signed for it. But when the person signed for it the package wasn't in her hand. Archos like to use ups and I didn't want to use ups because they always come when you're not home which is stupid. Anyway my package was stolen and I blame Archos for the whole thing because I didn't want to use ups. They said we use up and now my package is gone. So, who's responsible for the package being missing. Is it Me? Is it ups? Is it Archos? Is it the lady who signed for my package but didn't get it in her hand? Whos responsible?!!!!! NO ONE WANTS TO REPLACE MY ITEM AND IM OUT OF 449.00+TAX+INSURANCE. WHAT WOULD YOU DO?Archos makes millions if not billions of dollars every year and they couldn't replace 1 unit for me or even donate something to me. No I get nothing at all. They treated me like trash and this isn't the only Archos product I ever bought. They should be ashamed of themselves not replacing a small item like that. I paid 440+tax+insurance that I still have that I can't use because I HAVE NO ARCHOS. Since I've been a long time Archos customer this is the thanks I get for buying their products. This is how I feel. Everyone have a wonderful day inspite of mine the last couple of days.

I have 3 Archos products: a 604 WiFi, a 5 it and an A101it. I had a good experience with the 604, and bought the 5it for the Android apps and the other features. Both of these still work well, but I wanted something with a larger screen to use around the house, so late in March 2011, I bought the 101 tablet. I really liked it, kept it updated and all. The in mid July it began to act weird. On occasion, while using it, the display would blink once and then the touch screen would stop responding. At first, it was annoying. I would reset it, recalibrate the screen and it would work for a while. After about two weeks of this, I contacted the support on the website, filling out the info. (BTW, all my Archos devices are registered with Archos, and the customer support form required info Archos already had.
I received an email for Achos support, specifically requesting the same info they had on file, the same info I submitted in the customer service request form, and I responded once again with the same info.

This was repeated at least 6 more times, until, near the end of August, an email reply included a request for a copy of the store receipt as proof of purchase to show that it was still under warranty. By that time is was two or three days out of warranty, and the Mother F****rs at Archos support D*** well knew this. Obviously the repeated requests of the same information was intended to keep me busy until the warranty ran out.
At the time, I researched Archos Customer service complaints and found I could have gotten screwed over worse. Many who sent their tablets back were charged the price of a new tablet for a replacement refurb unit.

I don't know if French dislike of Americans is to blame, or if the repairs were handled by a disreputable American contractor, (both theories put forth by unpleased customers), but at least I still have the 101.

Before I bought the 101, I recommended Archos to all my friends. I don't any more. The 5 it still works great, and the 604 battery no longer holds a charge, but is still useful as a DVR, but the 101 marked a big drop in quality and craftsmanship. I do on occasion show off my $300 Archos flatscreen flashlight. ( That's pretty much what it is without a working touchscreen)

We are a retailer in Gibraltar and sell Archos products as from today we will NO longer stock Archos items nor recommend them to our customers as their customer service leaves much to be desired.

After following the procedure to customer service and sending untold emails after the waiting period of 10 days we still have no reply and already into the one month period. I have an UN happy customer and we will just replace the archos 101 g9 8gb item with an Ipad and throw this archos in the bin and cut our losses.

If anyone is looking to buy items in this field I suggest you DO NOT BUY ARCHOS because if anything goes wrong with it you will be in trouble. Pay a little bit more on another brand trust me its worth it.

HI GUYS

I purchased an Archos 80 G9 turbo last two month and had problems with that (more hanging ) .no technical support on archos web site that can help me to fix the problem.
When I tried to update the 4.0.5 firmware the device did not came up and I did not find any way to fix it.
Very hard to contacting tech service ,you must ignore the help of them .AT THE END , I AM SO SORY FOR MYSELF AND ANY OTHER ONE WHO PURCHASED AN ARCHOS DEVICE.

Since almost 5 month I have my Arnova 7 tablet 8GB now. I can not connect to the internet. The help I try to get via mail or tel (I have to numbers one starts with 877.. the other in france with 01805..)I find nowwhere help - no respond or not available. The tablet is useless for me and if someone would ask I wouldnt recommend to by a tablet from your company. Worst service I ever get !! Marion Schulze