Customer Service Scoreboard
I arrived at LAX on Sunday January 1st and my luggage had been lost since then today this friday. I was promised on arrival that my luggage will be delivered within the two days. I've called to asked for my luggage updates and 4 different operator had given me different answers. This inconvenience had cause me a lot of stress on top of my midterm. please resolve my issue ASAP!
Hi, my name is Surangkana Jampangam on flt oz 201 from lax to icn on 28 dec. the agent judient at the gate doing gate bag was rude to me when i told her that I have my back problem and I want to check in my carry on. I am diamond member with Asiana and I am very unset on her attitude and behavior.
Flight 575 from Sakhalin to Incheon: Asiana decided to offload more than half of the passengers luggage to take on some frozen fish instead. Only informed of this upon arrival in Incheon, we are then told that the luggage would not arrive in ICN until 4 days later or 6 days if we need to have them delivered to our place in Seoul. Not one word of excuse, absolutely no help, and worse, a clear breach of the contract OZ signs when they sell a ticket. The airline is refusing to address the complaints and is pulling a typical "Don't reply, don't apologize, don't make people think we are wrong". Needless to say we will use all our contacts and connections in Sakhalin to make sure people know how OZ treats Russian clients.
On sep 10th my 13 and 10 year old kids were flying thru asiana flight :oz 768 at 220 am . Week ago we called the airline and ask for assistant to the minors, they gave us confirmation for both kids and also told us it s Gona cost us $200 each child . 2 days later they call and confirmed from india and Seattle . When we went to Delhi airport by 9:30 pm sep 9th and informed the airline . A worker name arpita Pal came outside the gate to assist us and told only 13 year can travel today not the 10 year old . When we ask for the reason she went back to ask the boss and came back after 20 mins and saying we have to purchase a adult ticket for minor the she can fly . They can't assist the 10 year old minor we gave her the confirmation number we had from the airline she went back to ask the boss again after 30 mins she came back with same answer we ask her to take us inside so we can talk to superviser her answer was no".then she told us to find someone outside the airport who ever is flying to Seattle they can take the kids which put us in very scary condition . Then we enter the airport by requesting security person, try to get help from the responsible people working for asiana airline did not workout anything. Then we try to purchase the ticket which is only solution they giving us . Asiana airline employees again fails to provide any help to purchase ticket. Then we call a friend in USA to help us. He called asiana airlines 1 800 number ,then call me on conference call . We upgraded ticket from child to adult by paying $ 507. Then got one child taken care by airline, 2nd one got told you go with your sister if ask by someone. All the situation we went through was horrible , worst to any mom and dad whose kids flying by self under airlines assistance. The worst experience was not enough for us only it goes to our 13 year old also. When airline assistance rushing her toward airplane she slipped on stairs she got hurt on arm and her back nobody was there to worry about. Did not got any treatment or even pain Madison . Trying to get out from all sadness , worst experience, emotions hurt.........mom and dad
My husband and I took our son to O'Hare Airport for his flight back to China yesterday. He has been teaching English there for a few years now. Our son was needing to check in with Asiana Airlines. We tried asking a representative of Asiana Airlines, in a light brown suit with a nametag "James Carter", a couple of questions regarding which line to stand in. Number 1: I think you are paying him to stand there to answer any questions customers may have and keep things moving along smoothly. Number 2: we always taught our kids, it's not what you say, it's HOW you say it that REALLY matters and Number 3: we stood in line for 25-30 minutes and James Carter did next to nothing, I think he could learn to speak pleasantly to customers with a SMILE :D
Attention to ASIANA AIRLINE customers.
Exactly 1 year ago there was terrible accident happened during landing at San Francisco International Airport. Airline safety is No.1 priority as we all know. The maintenance for airplane is the highest part for your safe trip but I am not sure whether they do their jobs following standard procedures and practices.
My trip was from San Francisco to Seoul (Incheon International Airport) on OZ 211, July 6, 2014.
The OZ 211 moved to taking off lane and started taking-off. Approx. 10 - 15 minutes later
suddenly a kind of liquid was flowing and dripping to people seated from G18 thru G21.
I could not escape from the seated because the airplane was taking off. I shouted " somewhere leaking !! " and the crews seated that area gave me hand signals not to stand for safety.
We all ( 4 seats ) got wet - hair, shirts, jacket, pants. It was horrible.
One thing scared me was crew's answer and explanation to passengers.
" This is frequently, and commonly happening in summer time" they said.
I do not know how many air con units they have or how big air con system they carry if they are right. I could not trust ASIANA anymore. It looked they don't care passenger's safety and concern.
Any how I strongly asked them saying " you must do good maintenance for everybody's safety".
At last one manager ( LEE, JEE YOUNG ) apologized and suggested that she can provide cleaning cost for my jacket and so on. I was so upset for their answer " this is commonly happening in summer". According to this answer they really don't care of dripping water that might contaminated with bacteria and mold. This is another part of passenger's health and safety.
I hope ASIANA airline check this problem ( AIR CON or SOMETHING ELSE ) and notify me as soon as possible. You can ask the manager ( LEE, JEE YOUNG ) what happened and how they handled this happening.
he first they Key reasons of the accident were
Passenger(s): GRIER/MICHAEL ANTHONY
I purchased a roundtrip ticket from LAX to MNL on 4/1/14 Arrived MNL on 4/16/14 & was scheduled to depart MNL for return trip to LAX on 5/15/14. Decided to remain in Philippines. Return ticket subsequently canceled since I was obviously NOT on flight. What do I need to do to receive a partial refund since I did NOT use the return ticket?? Have been trying to access an email address for Asiana Airlines customer service for almost 60 days but kept getting error message that Asiana company website cannot be accessed here in the Philippines for some reason. Please respond via email Your assistance with this matter will be greatly appreciated!!
Hello,
My name is Tam Bui. on Jan/06/2014 my Parent and a child departure from JFK to HAN ( Ha Noi, Viet Nam).
As I know they have total 6 free baggage ( under 50 lb/bag) . They go with total 7 baggage so they only have to pay the fee for 1 extra ticket. But the lady at check in station said the child only have 1 free baggage so she make them pay the fee for 2 baggage. My parent does not speak English so they can not explain for the Asiana check in lady that the child has free 2 baggage. Finally My parent have paid for 2 baggage $200/ bag total is $400.
I think this is a miss understand of Asiana employee. I send the copy of the receive and ticket number. My family is loyalty customer of Asiana so I would like Asiana check back this case and refund what they over charge for 1 bag ( $200).
Here is ticket number and attach the file for receive
LUYEN.THI PHUNG # 9887261170244
TIEN.THANH DONG # 9887261170245
JAYDEN.HOANG TRAN # 9887261456110 this is child ticket ( not infant)
My mom flies Asiana quite often from Russia to the US and other destinations. She is a Diamond member and doesn't use any other airline for her needs. Unfortunately, Asiana failed in customer service twice in the past two years causing my mom pretty serious financial expenses.
Since my mom's trips usually last about a month, she has to plan them in advance. She has to book tickets at least 6 months in advance, and sometimes even a year if she wants to use her Asiana miles. For some reason, there are very limited tickets that you can buy for miles, and they get bought out right away (Another policy Asiana should work on).
Twice already she booked her tickets 6 months in advance, booked all her domestic flights, hotels, tours, etc, and several months later, just few months before the trip Asiana canceled her flights.. In my mom's case it's a huge problem because flights from Incheon to her city in Russia are only 3 times a week. So once her Asiana flight was canceled she was stuck for three more days unable to return home as planned. She had to pay for an extra day in the hotel in US, extra transfer to the airport, and two extra days in Seoul hotel and transfers to and from it. It cost her about $800. I contacted Asiana and they told me there is nothing they can do. BOTH TIMES. It is extremely unacceptable, and I encourage everyone to be very careful when booking flights with Asiana.
Asiana customer service is the worst! I was on a connecting flight from united to asiana at O'Hare. They are both star alliance companies and have interline agreements.
When i wanted to make sure online about the baggage rates it was posted that asiana had two free check bags. I even called to confirm this was true.
When i showed the ticket lady the printoffs i had of their policy she just said i dont know what this is. She also blamed united airlines for having to charge me 700.00. When i asked to speak to a supervisor she just went and got her friend. I had to pay so i didnt miss my flight.
DO NOT TAKE THIS AIRLINE!!!! They do not care about their customers, their business partners, and honoring their policies!!!
I just recently arrived on March 20,2014 from Philippines Asiana Flight 704.This was my 1st time to fly your airline carrier but gave me bad impression and bad experience from the people behind the counter of Asiana in Philippines.I cheked in 2 lugages & got charged $100.00 for 2nd checked in luggage.I was told to leave my luggage behind and have a family member take it if I wasn't going to pay.I got no choice but to pay it.When I departed Las Vegas with my Mom on Feb 18,we're not charged for the 2nd checked-in luggage.This is international flight and I was informed 2 luggages are allowed.My question
is: Why is there no consistency with the way your passengers are treated between here in U.S. and Philippines.? I am requesting reimbursement of The $100.00 and i've the receipt with me for reference.My second request:my 90 year old mother (Fernandina H Lledo) is flying back on May 20 Asiana Airlines flight 702 to Las Vegas and hope will not be charged for her 2nd luggage.
Thank you and awaiting for you immediate response on this matter.
Respectfully,
Teresita L. Little
I accidently left my bagpack at the trolley..i already informed the crew on my plane i boarded..already reported at ground staff. The next day 9.11.2013..my son went to check at the lost & found..but it is really disappointing me..nobody send or return it..i thought all these whiles..korean are very sincere human on earth..but i made my mistakes.
Asiana has by far one of the worst customer service groups that I have dealt with. It took several minutes just to fine a valid phone number to call and once I did I was put on hold with very little information as to how long I may have to wait. I joined the Asiana Club but thus far have only received credit for one trip when I should have gotten credit for eight separate trips to the Philippines. It's now been twenty minutes since I was put on hold with no sign of life at Asiana. I don't hold much hope at all in getting a live person.
I flew to Manila,Philippines last August 18, 2013 with my wife and son. I returned to U.S August 31,2013 while my families are still back in Philippines. I receive my August Mileage atatement a couple of days and it states zero mileage. Can anyone check this for me, and can i claim my family mileage too in my membership account. Thanks.
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