Asus Positive Customer Service Ratings - page 3

Rafael Crawford P., of ASUS Service Center professionally and warmly attended to my search for a replacement battery for my laptop. He went further by providing me with up to date information on the ROG-Zephyrus Duo that I am seriously considering to upgrade to.

Truly enjoyed the excellent service received

This gentleman was helpful, knowledgable, courteous and very thourough. I had multiple issues and had tried to fix myself. Fitroy solved all 5-6 concerns and was extremely diligent in fulfilling all my requests, when one method didn't work he found an alternative method and literally solved all the problems, from the fan being on high all the time, to reinstalling screenpadplus expert, fixing the lighting when not plugged into adapter, to connecting to my big screen TV which took some figuring out and even helping me be able to find the ASUS screen saver rainbow swirls. His patience, diligence and care are exemplary and ASUS can be completely confident in his abilites and customer care. I went from extremely worried and frustrated to delighted with my computer being restored to full capability in a very short time. Fitzroy also took extra time to make sure all of my issues were addressed and helped me to understand my brand new beautiful computer in a most helpful and proffessional manner. I appreciate his serving this company and brand in a truly remarkable fashion!

Just want to give you my positive feedback for the representative who helped me with my computer. He listened to my problem, asked questions and then proceeded to talk me through the required steps to eliminating my problem. He was also courteous and patient; qualities lacking today.
FC

Agent was friendly and helpful. He looked into which accessories were compatible with my device and offered a suggestion. I appreciate his help.

Fitzroy was extremely helpful the entire conversation and very pleasant and happy throughout my issues which he solved with precise and accurate information.

In general, I find the Asus tech team very friendly. However, with tech services, once in a while you reach a rep that is really on the ball in many ways, with several abilities, including patience, competence, knowledge, and likeability. You score 100 and get your problem handled efficiently!
I found that person in Rushay S. of the Kingston Office! A GREAT rep for Asus.
Jeanne, a Chromebook User

Randy was quite knowledgeable and provided a hassle experience. Was very satisfied after talking to him, really appreciate his help!

Representative was very nice and patience with me

Telephone assistance was good -- but the VOIP connection was not so good. I had to ask the service person several times to repeat themselves. Phone line was garbled at times.

We bought a low end Asus VivoBook a couple of years ago and have been happy with it. Because of the positive experience, we just bought a higher end VivoBook to do more demanding tasks. It is a nicely built laptop and everything works great except it would not work in video conference call. I called Asus technical help on Saturday for help. I was connected to Rushay S faily quickly. She walked me through all the checks including rebooting the motherboard. Everything checked out ok. I am going to use it in a conference call to see if it is resolved. I am happy with the technical service I received from Rushay S.

First time caller hung up the phone but another one helped to resolved it. He took to much time to take information. He had some difficulties in understand English.

The patience and time to solve my notebook problem was beyond wonderful.
Thank you

Rushay S just really gave me really knowledgable help on unlocking my computer. graicous also,

Was completely satisfied with the help I received. Managed my issue completely and with kindness.

Rushay was very knowledgeable and helpful.

Randy B. looked up my issue and responded with what he thought would help. I did what he asked and my problem was fixed.

Had to explain my issue a couple times before they understood what I was saying, but went to their supervisor with it(without my needing to ask) to confirm everything was good. Got everything listed as under warranty, as it died the very last day my warranty was valid.

Excellent service with Randy. I give him an excellent rating, top rating across the board.

Fitzroy was super polite and knowledgeable. Glad I called to figure out what was wrong with my laptop.

The technical support provided by techician Rafael Crawford P. was fast, direct and accurate. I would rate his overall tech support a 10/10. However, Asus phone time is terrible, it took me 20minutes to contact agent. But once I did everything went good.

Patient and competent customer service representative.

Received great customer service from Rushay S.

wanted to thank the three representatives from the service department that helped me with information on a future purchase with information that is very helpful. They are Troy, Khaliah, and Saskeia from support. Each one of them offered a variety of information that will help me determine which computer system will meet my requirements. I was offered an email survey after talking to each person but when I tried to fill it out, it said that the survey had expired. It was the same day but it seemed like the surveys only were available for a short period of time after speaking with them. Thank all of you for your great help with my questions about Asus products.

Thank you Sasha.M for your patience and support,I would rate you 10/10

Excellent service