Asus Positive Customer Service Ratings - page 4

Rushay S was helpful, quick, and efficient!

I spoke with Fitzroy this morning and he was able to solve my problem. He stayed on the line to verify acceptance of my communication and when the attachment format was incorrect, he let me know and waited for me to reformat and resend my attachment. It was a great experience and he did a great job. You need to hire more people like him. He is a real people person and lives in the real world, which is rather difficult to find right now.

My problem was fixed with a BIOS update and the representative walked me through the process and explained every step to me.

Thank you, Randy for helping me with my computer.
My computer is working better than before and is connecting to the wi-fi faster.

Hi. I had a support called with Adrian D. And he helped me fixed the issue and was great help! Easy to understand and friendly too!

Jay and Mark G.

Fitzroy was extremely knowledgeable and helpful. Very easy experience working with him

I bought the ASUS AiMesh Wi-Fi System AX6100 RT-AX92U 2 Pack. Rennord M. responded by phone to questions I had posed by email about how the WiFi router speed should compare to wireline speed directly from my cable modem.He instructed me on techniques to optimize the WIFi speed and recommended adding RT AX88U nodes to extend the reach of my network. He was extremely knowledgeable and addressed all my questions in an expert manner.

Re: Fitzroy B.

I had an issue with my ASUS Tablet syncing to our WiFi Router. In a series of steps that were easy to understand Fitzroy was able to reestablish my WiFi drivers and solve my connection to my internet service issue.
Very Professional and took his time to explain each step.

Thank You
Howard Ra;yea

Wasnt able to fix my problem, but super kind and patient! Did everything he could to help me! Tysm!

Good afternoon to whom it concerns I am drafting this email on behalf of Fitzroy B. who was my customer service representative on 8/22/2020; his service was by far this most pleasurable experience I have ever received from a customer service representative from any company. I was having trouble with my new ROG STRIX and I inquired about whether or not my BIOS was up to date and after no time my service agent Mr. Fitzroy was able to determine that the BIOS was in fact out of date. He not only waited 20 plus minutes for me to drive to the store and get the flash drive needed to do the update but he even call me back twice because the signal dropped as he explained you all were going through some changes with the technology being used to support the customers. The total call took about two hours as he helped me to understand a lot of stuff about my new computer; he even emailed me plenty of information regarding how to do various tasks within the BIOS and overall functionality of the computer. I am very satisfied with his service and he is the standard of what customer service should be like in every way. I also noted that when he didn't know something he didn't hesitate to inform me of that and work hard and quick to look up the correct information and direct me from there showing a remarkable level of candidacy and integrity. Thank you ASUS support team you all ROCK!

Amazing service from Randy B! He was very informative and patient as he helped me reset my laptop over the phone! Thank you!

I Had Trouble In The Beginning Of Getting The Rma,then She I Finally Did My Next Experience With Rep. Saleem D,he Was Very Nice Answered Every Question,and Was Very Patient Making Sure I Understood It All,need More Reps Like Him

Hello,

Randy B. assisted me in a webcam issue with my computer. Randy was extremely patient through my lack of technical knowledge and poor phone quality and solved my issue quickly. Keep up the good work!

Thank you,
Maya Lawrence

Thank you to Bradley C. for your great tec support!

Thank you Brittney G. for your great tec support!
Doug Olson

The service rep. I had was great very helpful when the repairs were not going well. I appreciate everything they did!

While the wait was long due to covid, the results were very good. The Rep that served did a very good job. Now let's hope the QA people can correct my issue.

I am very pleased that the technician solve my problem in a matter of minutes which Spectrum technicians couldn't solve my problem after 2 hours I was very upset but when Asus technician got on the phone it was matter of minutes to solve the problem I totally appreciate it it was amazing thank you and God bless

I got great customer service and tech support from Asus today. Shameil M. was wonderful.

I just spoke with Trion at the Asus Call Center.
I have always commended Asus very highly; not only is the brand one of the very best, but the after-sales support is clearly remarkable and superior to others.
At every opportunity, therefore, I have urged friends and relatives...to opt for the Asus brand in view of both the quality of the products and the very courteous, and knowledgeable support personnel, who are always eager to provide the best possible technical assistance....

I want to commend Venesa M.for the outstanding, and excellent support. Glad to praise the help she gave me to solve an ongoing problem I'd been suffering for over 2 months. Thank you Venesa.

Brittney G. was very helpful with when fixing my audio issue. None of the sound driver options were working and she showed me how to load optimal settings in the bios which I didn't know how to do before and it worked. She was also ready to lead me through a system restore if that didn't work. Saved me a lot of anxiety!!

My experience with Bradley was fantastic. He walked me through the process of retrieving my yahoo mails, which I couldn't read due to some challenges of not been able to update time and date. He put me through and it was simple. Thank you.

Very friendly staff. I called a support number in notebook department for my new monitor troubleshooting. The agent was not only pass me the link to the online customer support for monitor and also walk me through the process to reach the online agent. The online agent provided me the first instruction and solve my issue instantly. Very impressive!!

I talked to Brittney G., about a laptop that belongs to one of my kids. The battery doesn't work (it works while plugged in), and it got damage to the frame of the screen (kid'd undoing). it is under warranty still. Brittney instructed me to send it in, I believe I will (and should) be charged for the body repair, I have all the paperwork to ship it. It is going to be the second time it goes in, first in went through Best Buy and wasn't repaired, apparently they were not able to reach me at my cell phone number (? it works though, and is always with me).