Bernina Customer Service Complaints - page 2

My name is Rachel Herren. I live in Omaha, Nebraska. I've been using a Bernina for about 15 years and love my machine. Earlier this year I traded my old model in for another used model and when I did the store here on Maple street said that they will change all my embroidering disk to an art format. Last month, August 18th, I had my husband take my disks in to get them in to the new art format. They said it will be done in a couple of week. My husband went back and they told him that they were not done because they are too busy and that someone has to sit with them the entire hour that it takes to do one. Ok, we can be patient. In a week he went in and it still wasn't started. Now today I called and find they are still just sitting undone. They told me they would be able to get my disks done so I can use the machine but now since not even one was done I don't believe they will ever be done. When I called the store today I told them that I want to have my disks returned and have one at a time done but my husband said no, I should have them done all together. What can I do? I am not getting customer service at all. I am putting the back burner with a machine that I paid 2000 for and can not use the embroidering section. and why would I ever want to buy another software if I'm never able to use them. For these months that I've had the machine I've yet have been able to embroider with it.

Hello;
I bought a Bernina Aurora 440 Quilter's edition a few
years back and I love it.I bought it from
"cotton post" in Arva , north of London Ontario.
I went to them last year and they ordered me a new threader for my machine.I received it in May of this year as I had been south.
However, it did not work. I went back to the store and the salesperson could not get it to work either. I don't see well and I really needed it. Here it is five months later and I have not received a new one. It was not under warrantee and I still have the receipt as it was $39.99 I have called and been in many times and the man that was ordering it "Garnet" who only works on Wednesday, says that Bernin a's service is terrible and he doesn't know what they are doing not to send
one. He says he keeps calling and requesting one but Bernina will not send one. He says Bernina's service is so terrible it is just not understandable.
I find that hard to believe as Bernina is such a big company. Is my order unimportant or am I as a customer unimportant? It makes me wonder if I or many of my friends should shop Bernina or is it the store and the person who continually downgrades Bernina.
Please help me. I have two transplanted corneas and my husband has to thread all my needles. I had hoped to finish my sewing for Christmas but it will not happen now.
What should I do?
Thankyou for any help you can give me.
Yours sincerely
Joan Wilson

I've had my Bernina 830 since April 2013. It sews beautifully when its working. It's been to the dealer for repair four times since April for the same reason (it stops working and the display shows a picture of gears). Each time I was told by the dealer it needed oiling. Then in the latter part of September I took it into the dealer again for the same reason (it jammed and stopped sewing). The dealer told me the hook near the bobbin was broken. It's still at the dealer waiting for the part from Bernina.

The worst customer service ever in Overland Park area. Even with warranty, not repaired, treated terrible. Just took the money and ran with it. I love Bernina Machines but won't buy another because of lack of knowledge by the staff and an owner that treats clients terrible himself.

It is difficult to get a customer service rep on line. When I call in I am asked to give a dealer number.

I own both a Bernina 430 and 830. Bernina USA Support is just nonexistent for these and the expensive Designer Plus software. The 830 was supposed to come with classes--the local dealer will not give the classes. Here I sit with an expensive, complicated machine with no instructions on how to use it. I cannot contact a human for support of the software--so I have a piece of very expensive software gathering dust--no support.