Best Buy Customer Service Complaints - page 2

Too much lines of customers services, since Jazz, Joshua, Mudasir and Aydek I gave up, they make me wait a lot of time while I was quoting to buy a iPhone with them. It was a waste of time.

800 customer service just isn't service.
Most in store employees agree readily that the service sucks and don't want to call

Your phone system sucks. Can't get my salesperson on the phone. Can't even find out if they are in the store. Was told by answering service to get in my car and drive to store to see for myself. No kidding you try calling your store.

If you are Elderly EXPECT to be mistreated.
Best Buy Customer Phone Service: I am in tears about how I, as a 70 year old woman, was treated on the phone. I had ordered a fan to be delivered to my home due to the Heat Factor in my part of the State of California. The Box was literally torn in Half, pieces of the Fan Grill was falling out of the box. I have the VIDEO!. The UPS Delivery Person was very apologetic and I stated I could NOT except a Broken Fan. I called Best Buy Customer Service I stated the situation, gave her the Order number, the tracking Number, and was then told I would have to wait 14-28 days I explained I was 70 years old and was on Social Security and desperately needed the fan. I was told that Best Buy's Policy is that the item is returned and THEN the refund will be processed in 14-28 days (billing cycle) in order to receive a refund in order to purchase a new fan. I, like many other elderly folk on just SSI, are suffering from the heat, with NO Air Conditioning. I feel that Best Buy is not customer friendly and is UNCARING of the Elderly. I stated as much and again was told it is Best Buy's Policy. Do NOT BUY ANYTHING FROM BEST BUY IF YOU ARE ELDERLY, YOU WILL NOT BE TREATED WELL.

Good Morning,

I have never before experienced this type of customer service experience from Best Buy.
I have always had a very nice relationship with them "but" they have shifted and not in a good way.
This is my experience, I went to Best Buy on July 15, 2023 and bought a AC Unit the one I wanted wasn't in stock so it required me to order online at Their Mount Vernon Branch which I did.
I told the gentleman that I have a new address and ask him to add the new address to the account, which I stood there and saw him typing in, he however changed part of the address which was the billing address and left the old addresses as the shipping address.
Now I even dragged my roommate with me and bragged about how Best Buy is a great place to shop because of my prior experiences with them and she also bought the same unit as I did and I even explained all of that to the gentleman that we bought live at the same address and needed ac units .
She is getting herrs delivered to our address while mine is going to be delivered to my old address with no help from customer service or Best Buy to rectify the situation.
This morning they sent me an email instructing me to call the business that they ordered the unit from without even giving me the business information, how am I suppose to know where they ordered the unit from or I should call UPS to deal with the situation myself.
My question is, it's was their mistake and they have all the information at their fingertips to rectify the situation why am I the one being penalized for the sales person mistake.
The same way they can direct me to call these companies which I wasn't the person who transacted business with them, why couldn't Best Buy do the same.
Because the money already left my account and in their account so it's not their business anymore
Customer Service is the most horrible experience ever!!!
You have to be counting words to speak with them, they barely understand what the English Speaking Community is saying. No supervisors, No Managers to speak with. I will NEVER set my feet through Best Buy Doors again, unless their customers policies are attitude towards their customers changed.
Once Faithful Best Buy Ciustomer.

Delivery missing item. Cust service take for ever to pick up the phone. to get refund for item not delivered send to department they can't help . Because they ate cluless is my third day colling for hours.
Cust service promises to send Ismail about refund never happen
Salesperson promises delivery am the day of delivery department
Have a different story.

Worst customer service and worst store experience. This store should have been bankrupt by now.

I was completely ignored in the monroe Louisiana store, I will never set foot in it again and I will tell all my customers at my business how best buy treats customers

Delivery was delayed without reason, did not even schedule for new delivery date, i had to call in to ask what happened and customer service did not know. Passed around 3-4 times then finally was told delivery was not generated on their system so delayed another week. Delivery window was off by 2-3 hours. Customer service rep is providing 'inconvenience gift card' that was not generated a month later. Still not generated and can't confirm that a new one will be generated.

I have ordered for Titan raga but you have delivered Fastrack watch
Not delivered relevant product and return policy site is also not working properly I was unable to upload images of wrongly delivered product

Best Buy STOLE & LIED to us $200! Do NOT order from this HORRIBLE COMPANY!
We never received the package. FedEx shows a photo of a house that isn't even OURS. We do not even live in a house! We called, explained the home in the photo is not ours, a quick google search can prove this. They stated after being on hold many times, and an hour later a refund would be made and a confirmation email would be sent within 24hrs. After 3 days and no email, we chatted to see an update to be immediately told no case was ever documented of our call. We were more less called liars by the chat rep, and told to file a police report?! Are you kidding me? So your motto is to lie to your customers saying you're refunding them to get them to go away and hope they never notice? I'm sorry but that's sickening. You stole from your customers, you lied to your customers, your chat rep was a rude, horrendous to us claiming no record, no note, nothing of our call was made. That's beyond messed up business. You've wasted our time, our money, and stole from us. We will not be letting this drop and heard everywhere.

I placed an order for my sons birthday gifts. I received the first order through UPS, but not the second order from FedEx. I tried to live chat for days in a row, could never get ahold of anyone as the wait time kept increasing. I called and was on hold for 18min, total phone call was over 40 I believe. It was incredibly hard to communicate with their customer service, and was told a refund would be made. After I was on hold again, they claimed they had to submit a FedEx claim and it would take days to receive a response back. I was told I wouldn't receive a refund nor replacement, let alone in time for my sons birthday. I do NOT have the funds to repurchase in time for his party, let alone pay double for the same items I did order. I blame Fedex, but I also blame Best Buy for not having its customers backs in this situation. I feel robbed, humiliated I wasted this much time for nothing to be resolved, I really don't know how we are going to recover from this loss. Do NOT order from Best Buy. They don't care about you after they have your money. It's out of their hands.

My experience with Best Buy's appliance delivery service was an absolute disaster. Despite meticulously planning and organizing everything, the delivery driver looked me in the eye and purposefully drove off, ignoring my presence and the efforts I had made to get his attention. This disrespectful behavior was a clear insult to me and everyone involved.

To make matters worse, when I called to file a complaint and reschedule the delivery, I was given a number where no one bothered to pick up. Best Buy's complete lack of accountability and customer support only added to the shocking nature of this entire ordeal.

I am thoroughly disappointed in Best Buy. Their failure to deliver, the driver's intentional disregard, and the subsequent lack of response demonstrate a complete lack of professionalism and basic customer service. I strongly urge you to avoid Best Buy's appliance delivery service if you value your time, dignity, and peace of mind. They have lost a once-loyal customer, and I will be taking my business elsewhere.

Best Buy has the worst customer service. I purchased a $12,000 Kitchen Aide refrigerator w/ $40 relocation fee which I had to pay another $250 when installers arrived. Once unpacked, the inside top and freezer LED lights do not work. Installers came out, took pics and a wk later had not heard from anyone! At Best Buy, I've spoken to numerous individuals who speak horrible English, do not know how to communicate w/ customers and have still not resolved the issue.

Horrible customer service. They purposely transfer, hang up, wont put on a supervisor. I sat on the floor in their store on the phone for 2hrs trying to get a shipping label so i could return it 2 days out of return policy. They were late to deliver and I had left the address they were delivering to for 10 days. They also said this screen would work for my car play system ... it does not according to the JEEP dealership. Best Buy is refusing to do anything for the mistakes made on their part and essentially say too bad you only had 14 days, which is ridiculous. Their is no recognition of their errors and again no one to talk to. They shouldnt be in business if they aren't going to work with customers

Awful customer experience at best buy and geek squad. I do not recommend buying a TV from best buy or their five year extended warranty. What a waste, waiting for many weeks, into months for a simple repair.

I ordered a TV via BB sales person on phone and I specifically stated I needed delivery, haul away old tv and new one taken out of box and that I could hook it up. I was told there was a $39 fee for haul away. So I purchased the tv. When delivery occurred it was one adult and a child who could not of been over age of 12 helping to bring in TV and haul away. The adult informed me that he is not part of BB Geek Squad and cannot take TV out of box.
I contacted BB customer service about being misled by sales person when I purchased TV regarding unpacking TV by delivery person. In addition I inquired why BB would contract delivery to a company that allows underage children assisting deliveries. The customer service individual could not address my concerns and put me on hold for 15 min for a supervisor. Then came back on phone to state supervisor was in a meeting and would return my call. The next day after no call I tried again. This person said the exact same thing; the supervisor is in a meeting. However I did get a case ID and told I would be contacted within the day. Four days went by and no call from BB supervisor. That is still the status. I will never buy anything that requires delivery from BB again. Their customer service is reprehensible!

I ordered a Tesla Wall Charger needing delivery by Friday to accomodate an electricians very limited install schedule. The shipment was delayed and latest estimate specifies Monday or Tuesday delivery. I called the 800 number twice to attempt a resolution that did not inconvenience me with having to make 2 trips. They both hung up on me while I was on hold!! Ended up having to visit the store and pay for it AGAIN! And I will be required to return the item for a refund. Hardly a positive experiance and no effort to make other accommodations like canceling the order and issuing a refund...or having it delivered Saturday! After all it in town!! Call center reps are off shore, hard to hear and harder to understand. I will NEVER shop Best Buy again!

Purchased TV June 3 $169.99. June 13, notice price on their website is $139.99. Requested Price Match Guarantee. Was dishonored as it was a Bundle. Do not know what that means. I paid $169.99 as the retail price at that time. Shows on receipt bundle. No explanation could be given.
So it seems that is how Best Buy gets away with it as they price it as a bundle.

I tried to call my local Best Buy and got only recordings to select something. i selected something and was hung up on twice. The 3rd time I was sent someone to "help" me. That person hung up the phone also. The reason Best Buy stock is heading in a downward spiral is because their customer service is horrible. You cannot ask a question on the phone or speak to a human. When you do get a human, they hang up before any conversation. I also called the corporate office and got the exact same recordings. Whos is running this place?

I ordered online a webroot subscription for 6 devices for one year. The download I received was for 3 devices for 6 months. I called and was transferred four times, each time after holding, and then told that the department I needed to talk to had gone home for the evening and to call back the next day.

Today (which is the next day) I called back. I am now on hold again. This is the ninth transfer.

On call #7 I was told me that the Webroot I bought would not be supported by Total Tech, which I have. I would have to call Webroot if I got a virus, worm, or malware. When I asked where this was stated, she told me that it was my responsibility to check this when I got the download, where it is stated. When I pointed out that this is too late--after the fact of buying it--she said I could then just call back and return it! Her attitude indicated that this was an acceptable way of doing business.

I am now on hold with the 11th person I have been connected with. The problem was never resolved. I gave up. My mental health is at stake.

Absolutely terrible experience. A waste of time and money.
I ordered an Openbox MacBook Pro on May 11th. It arrived on May 18th. Only it didn't arrive because they sent me a shark vacuum. Not the thing I ordered. So I messaged customer service about it, and she gave me the wrong information. She told me I could go into my nearest best buy with the wrong item, and they'd be able to exchange it for the item I ordered that same day. So I went to the store, and they told me they couldn't help me with any of it because it was an open box order, and they didn't have that item in stock. (ALSO the guys that helped me in the store were great, very nice, and understanding).
But how does it make sense that I wasted $30 on Uber rides because of your guys' mistake?
It gets worse.
I then called another customer service line (this lady was great and very empathetic and helpful) and was told over the phone that I'd have to mail the wrong item back through UPS at my local store. Ok, fine. But then she told me I'd have to wait 10-15 business days for them to process the wrong item return. So I asked if I would be getting the item I originally purchased. She told me at the end of those days there was no guarantee the original item I ordered would be replaced. Essentially they had absolutely no way to check how they messed up my order and where the frick my item was. Which is ridiculous. It's an almost $1500 laptop, and you don't know where it is? So at the end of those 10-15 business days, maybe I'd get the laptop I ordered, or maybe I'd get a refund. Who knew?
May 18th, So I messaged again the next day asking for a refund and that I didn't want the replacement. To wait 10-15 days without any sort of guarantee that I'd get the laptop I originally ordered was absolutely ridiculous. Side note: My return arrived at their return location within 12 hours. So to wait another 10-15 days was probably the stupidest thing I've heard in my life. BUT none of this was the customer service rep's fault. It's corporate policies and procedures. This customer service rep was quick, empathetic, and helpful. She helped me get it refunded.
But I still need a laptop, so on May 18th, I ordered another laptop (the same exact one but in a diff color). Also, despite it being the same exact computer but in a different color and it being the same open-box quality (excellent), I ended up paying $100 more. So THEIR mistake has now cost me $130. Great.
Best Buy said it would be delivered in one day (HAHAHA ya right). It got delayed and didn't even ship out in a day. So I also asked the same lady if I could make sure they sent me the correct item this time because I've got trauma at this point. She says she can leave a note for their warehouse to make sure, but they couldn't guarantee me a delivery date earlier than June 2nd. Two weeks. After being promised one-day delivery. I should've known. She also told me it was delayed because the laptop I ordered was in high demand, leading me to believe they sold too many and that the one I ordered had already been shipped to another person. Maybe that's why I got the stupid vacuum in the first place.
So it's now May 19th. I just said frick it. I'm going to order a brand new one from Apple because they do two-hour delivery. So I canceled and got refunded for my order from Best Buy as it still hadn't shipped out. Ordered my laptop at 5 pm from Apple and received it at 8 pm. The same day. Easiest process of my life. I just regret spending more than a week trying to get one from best buy when clearly Apple was the WAY better option, and I would've saved an entire week and $30 from Uber rides. (the $100 from the new laptop was voided because I canceled the order)
I get it. $ 30 may not be a lot to some. But I am a college student. I work part-time for minimum wage. $30 on Uber rides is A LOT of money for me. And the fact that it was due to not one but two Best Buy mistakes is ridiculous.
I blame the first customer service rep for giving me the wrong info, but most of all, I blame corporate for this one. You guys have terrible management that is incomparable to Apple and Amazon. And I don't mean in terms of fast delivery. I mean in the quality and efficiency of e-commerce experience for customers. The guy who helped me in the store told me one time he ordered an expensive camera lens, and you guys sent him string lights. Like, are you serious? Is anybody managing your guys' e-commerce? It doesn't seem like it. And maybe I sound like a brat who didn't get what they wanted right away, but again I am a college student. Laptops are very essential to education and very expensive. So yes, I was upset that the laptop I spent $ 1.5K on was such a hassle when it shouldn't have been.

False promises, horrible return experience, spotty customer service (Three good experiences, one awful experience).

I will never buy another item from best buy because of this experience.

My whirlpool dishwasher was delivered on 4/21/2023 and appeared to be perfect. On 5/8 I noticed a leak outside and thought it was from a hose bib. When I went to trouble shoot, I found that the leak was coming from under the dishwasher and dripping to the outside. I called for service on 5/9. The repairman said that the tub was dented and I am waiting for it to be replaced. Best Buy refused to replace item because it was past their 15 day return policy. I argued that it was apparently delivered damaged and not visible unless taken apart. I asked for a supervisor and was told someone would call. No one did. Now I will be stuck with a dishwasher that has been repaired and am not happy. I will not buy from them again.

Recently purchased 19k worth of bestbuy products. Sony camera, lens ,LG appliance entire kitchen, microwave,Range, dishwasher, refrigerator, 86" LG, Sonos everything and Ring alarms. Went to purchase alexa echo and ask to make sure this will go under my total tech as well. Was informed non of my things were coverd anymore. Mind you i used a bestbuy card for some of my purchases. We had no emails, alerts, calls, or no notification of any sorts to informs us that total tech payments was due. Staff wasnt trying to help us at all. Could even give us an ansewer or any help. On top of that the day of delivery they took my appliance to another location and then came with a Damaged refrigerator.

Best Buy installation uses third parties and my mom was not aware of this until just recently when the third party installation went wrong that Best Buy used by installing the 75 inch tv on dry wall instead securing the tv on studs. The Best Buy or the third party do not want to take the ownership. Basically over 2k tv is now completely damaged and a wall. Customer support little help. BEWARE.