Customer Service Scoreboard
My vacation hold expired on 2/7/22 and I have not gotten the paper delivered since that time. Six calls have failed to produce results. Customer service representatives speak from a script and are powerless to help. On the two occasions I requested redelivery, I got the previous day's paper late in the afternoon.
I reported another non-delivery to The Boston Globe only to be told the paper would be delivered today, Monday, Jan. 10. It never happened. They now owe me for 5 non-deliveries. This is terrible service. And, they do not tell the truth about make-up deliveries. I am going to have to go to online delivery if this keeps up but I want to know how they are going to handle the missed deliveries. I would have to give the Globe service the lowest rating possible. Very sad.
The Boston Globe delivery service is a joke. I am a Sunday only subscriber and often do not receive the paper. If you report a missed delivery before 10 am, they will "pretend" to issue a redelivery request that never happens. If you report after 10 am, they are supposed to issue a credit, but they don't actually credit your account. I went back and checked my invoices and the amount billed never changes despite missed deliveries. How do they stay in business. Total scam.
Signed up for delivery 3 weeks ago. First day good. After that I kept getting wrong paper. I called to let them know. Nothing changed. Called again to cancel. They asked for another chance. Nothing changed. Today after 5 calls and only one paper delivered correctly I called again. I said I just want to cancel. The young man said okay and put me on hold for 10 minutes to get okay from supervisor. When he came back he asked for another chance. I said no. This is just not working out. He then said "well I have been very respectful you don't need to yell". I was not yelling until that point. I then said "Listen. Cancel,cancel,cancel." He then hung up on me. Do not ever deal with the Boston globe. I'm waiting to see how long it takes to get my money credited back to my credit card .
Our delivery person was taking three days off... why is there no replacement??? I complained yesterday and was told I would get a paper by end of day... none arrived... today my husband had to go to multiple stores to get the Globe and Times... and pay $12... last time this happened I complained and asked for a refund... nothing happened... such poor service and management... no wonder they are failing... UGH!!!!
We are long time Boston Globe subscribers and for example this week so far we have received 2 papers out of 6 days and those papers arrived so late it was mostly useless. This kind of erratic service has gone on frequently for the past couple of years and we have yet to have been compensated in any way.
I guess we are the fools.
Their customer service is the worst, topped only by their delivery issue. I am now on hold trying to cancel my automatic payments simply because I am sick of paying for a paper that does not show up. NO ONE CARES - I keep getting an email from someone who says I have reported it. Well, at this point I want John Henry to put his butt in a car and deliver my paper. It has been 9 or 10 days in a row without one which is the worst it has ever been and it has been pretty bad.
I used a credit card for automatic payment for the Sunday Globe. WHAT A MISTAKE that was after special rate I cancel the paper but they still continued to withdraw payment from my card at the new rate of $24 for the Sunday paper. After calling the Globe and requesting to talk to the billing department they said they didn't have a billing department. Eventually after threatening court action my money was returned to my account. This will be the last time we ever subscribe to the Boston Globe again. Heed these words and do not Subscribe for home delivery to the Boston Globe
Signed up for the $6 6 week online edition. Anyone that does this is in for a big surprise. At the end of the six weeks they do not tell you that they will automatically roll you in to a $27.97 a month online subscription. Those of us who believe at the end of the $6 trial the subscription is canceled, or you're giving a notice that the rate will raise four times the original amount are in for a surprise. It took me four months to catch on to the scam. Call the paper all I could get was subscription people who would not raise me to a management level. Out $ $112. the globe sucks so bad now they have to steal from retired people to pay their salaries
Do not fall for this SUBSCRIPTION SCAM!!!!!###
Currently work for the company recognized some of your names your Being feed false info just as a tip call in state you want to cancel we will offer 1 rate stand your ground we can offer 3 Low rates 15.96$-11.96$.7.96$ All lasting 16 weeks talk to the manager they can give you free weeks, when you complain about no newspaper we can't do anything about it just send a crappy form no one answers and we promise you this will get resolved (never does)
My wife put our home delivery on hold til April 30 because of the virus Not realizing the start date I subscribed to the online service April 17. Today the print edition came and the online is included I called customer service to cancel the online and a supervisor, who thanked me for being a customer since 1986, told me she couldn't cancel the online subscription. After getting nowhere I put the home delivery back on vacation hold and probably will NEVER resubscribe. As a result the Globe looses $102 per month revenue. Certainly doesn't seem to be a good business decision!!!
The customer service for the Boston Globe is absolutely useless. For nearly two weeks I've been trying to get the paper delivered to my home. I get a constant runaround from customer service both phone and email. I got a paper one day, then none for three days and then one and now none. Everyone is going to escalate to resolve. Doesn't happen. Worst customer service I've had to deal with.
I spoke with three people today re my poor record of home delivery over the last month or so. Today, once, again, my paper was delivered soaking wet. Really unacceptable when the weather report called for heavy rain. Like most people, who get home delivery, and we're fewer now than ever, we don't like to wait until afternoon to read, if we're around...so we go and buy another paper. Between M-Sa and Sun deliveries. we've spent about $20 out of pocket over the last 4-6 weeks, in addition for what we pay for home delivery. None of the people that I spoke with were willing to work with me on a solution and the last one left me on hold for 15 minutes looking for a supervisor. I'm not entirely certain what I expected, but having been a loyal customer for over 30 years, I expected more. I was told at 8am this morning that I would get a callback today. It never came. It's not the $20 that I'm looking for. It's some amount of better customer service and creative solutions. There's no other newspaper that I would prefer to read daily so I don't have much leverage. I expect to hear back from someone that can make me feel better about this. I'm not pleased right now.
The Boston Globe keeps shrinking the size of their print edition while raising the price. This year, they raised the price by 15%!! This after raising the price each year before. 15% !! So, I cancelled the subscription. It is a standard in print subscriptions that if you cancel you get refunded the money for all the papers you haven't gotten yet. Not with these people. The people that run the Boston Globe are selfish pigs who don't care about their long term subscribers.
The one person I feel sorry for is my paper delivery guy who is super, but who now loses a nice tip at the end of the year because I'm not a subscriber any more.
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