Brother International Positive Customer Service Ratings - page 2

I have been very happy with the service I have received from the call center. I have never talked to anyone overseas and I have had very short hold times compared with other companies that I have called. The resolution to my problem was quick and easy. SIDE NOTE: I have read a lot of the complaints. If you have a printer that has permanent printheads (Bother, Epson or Cannon) you CAN NOT let the ink run out. If you let the ink run out the print head will dry out and clog. This is why it will not print if you are out of one tank. Also you have to leave the printer plugged in and powered, this will also let it do its cleaning to keep the printer head clear. So when I see "I hardly use it and now it won’t print" I take with a grain of salt. If you have a printer that sits for a long time in-between prints then you should look at a laser printer. This has always been an issue with Permanent printhead printers. Know what you are buying.

Following the instructions of dialing this number and saying "operator" actually got me a sales rep, but she transferred me to tech support and I was very pleased with the result. Like many tech support depts, I got a rep with a strong accent, likely Indian, and a fair amount of script ("I understand this is distressing, Mr. Edward....")but I got a rep who was patient and correct! Admittedly, removing and reinstalling the drivers might have been a no-brainer, but I certainly didn't do it till she told me to, and, most important, it worked!

GREAT JOB, WELL DONE!!

Today Brother Rep Tiffany not only walked me through how to "reset parts life" on my HL-4070cdw which I've had for almost two years, but also answered several other questions- how to reset drum unit, how to clear memory, how to get a new belt unit. Kudos to Tiffany!

I have called 2 days in a row now with different problems and both days they were really helpful and lead me threw the correct process to get printing again. Turns out both problems were issues on my end and not the printer.

Just got a new Brother MFC-490CW printer and had it hooked up and running wirelessly in no time under Ubuntu. Everything was great except that I would not print black.

Called this service number and spoke with a nice lady down in Mephis who had me do a "deep cleaning" from the control panel. And as that didn't fix the problem, she's shipping me a new machine.

Top Notch.

Called on pre-sales support on a MFC multi-function machine. First attempt (with "Wilhelm") was so-so he answered my question but did not expand on anything. Called back and talked to a "Junior" who went above and beyond to verify the answer to my question. He actually tried my scenerio on one of their machines and told me the results. Bravo to him !!!

I purchased an HL-5170DNLT quite a few years back. The only problem I've had has been with my router losing the IP address. Brother has been very helpful each time at no charge.

I just recently posted a review a few days ago and I want to update you on what has been going on....I received a phone call by 10:00 AM the next day from Carl...He was so helpful and sorry for everything we were experiencing with our printer.....He walked us through some steps to go through to try to fix the printer again(directions that Paul who I spoke to the night before tried to tell me to do but had the directions all mixed up)and after an unsuccessful printer fix Carl sent out a new printer that we received the very next day which was extremely fast and unexpected considering how my conversation with Paul went....Fed Ex delivered it and now I am using the new printer and am much happier than before. It is printing faster, quieter and no more errors 32 or 36 popping up......I just want to thank Carl again for all of his help. If it wasn't for him this printer would be in the garbage and we would never use Brother again so thank you Carl for convincing us to stay with your company in the future. P.S. the box they send you the new printer in is the box you have to ship the old printer back with Fed Ex because they charge you a $50 deposit until they receive the printer back.

Pleasantly surprised at the service.Delay wasn't too long,a few minutes at most.Got transferred to the Mac man( as we use Macs) and within a short time had us back and running on the network.

Have to say I wasn't on hold long at all and the man was able to fix my problem. I am not new to networking or troubleshooting and he was able to fix it in 10 minutes with no problems at all. Quite pleased with the help. Also normally do not comment, but there were so many bad ones I wanted to counter with a good one.

As i waited for a technician i read some of the comments left here and they were almost all very bad and very critical of Brother support. My experience with a lady that just got my printer working for me in five minutes,after i had tried on my own for hours, WAS EXCELLENT! I do no usually take the time to write such comments but felt compelled to do so in this case because the experience was so positive. So my fellow Brother printer owners my 8 year old printer has given me excellent service and so has the technical support person i just spoke with.

Best service tech ever!!!!

Had a network issue with xpp and a new MFC 7840W. The technician quickly diagnosed a wireless network with wrong IP address. He was very helpful and did it all in just a few minutes. We had spent hours trying to figure out the problem on our own.

I emailed thier technical support as directed from their support page. This is now the 2nd day and i still have not recieved response. I finally had to do an internet search just to find thier phone number since it's no where on the Brother site... After waiting 2 days and finally finding this number, i did recieve support within a few minutes. The technician i spoke to was very knowlegable and was able to successfully assist me.

Based on the other feedback here, it looks like the quality of support depends on who you get on the line. I called on Dec 24 and got thru to a person within minutes. Once connected, they solved my scanning problem (dirt on the doc feeder scanner glass). The whole call took under 15 minutes. I was quite pleased with the support.

They helped me perfectly. Had a software issue related to a printer I just bought and they walked me through it in no time. Fully English speaking, as well. (Americans on the other end of the line.)

Fantastic customer support. I had to wait a few minutes to talk to a rep, but she spoke very good English and gave me very clear instructions. The problem was resolved within a few minutes.

Problem solved on SATURDAY 9 am. Some difficulty with English but very good support. Took about 10 - 15 minutes to go step by step through her check list but she was very patient and we cleared the Tray 1 feeder issue.

This was a great help. My problem was solved. The Techie was patient, spoke understandable English-----I am happy!