Cellcom Customer Service Complaints - page 2

This is the first time we have ever experienced such a disgusting treatment at your branch in Dizengof center,Tel Aviv.

We are world travellers and this is the first time we have ever encountered such arrogance and disdain for a customer.

It goes without saying that as a share holder of Cellcom,you see me totally disgusted with the behaviour of your staff at that branch.To add insult to injury we were let go with no satisfaction.This matter will go to the web and all the mass media.



Doctor Rene Lev Ary

This is the first time we have ever experienced such a disgusting treatment at your branch in Dizengof center,Tel Aviv.

We are world travellers and this is the first time we have ever encountered such arrogance and disdain for a customer.

It goes without saying that as a share holder of Cellcom,you see me totally disgusted with the behaviour of your staff at that branch.To add insult to injury we were let go with no satisfaction.This matter will go to the web and all the mass media.



Doctor Rene Lev Ary

Leaving Cellcom after being with them for years. Can no longer afford the average $400+ a month our family pays for internet and phone service. This month (after $120 in overage fees), our bill will far exceed $500. The problem is...WE ARE NOT USING THE DATA WE ARE BEING CHARGED FOR! According to the text message alerts I have received from Cellcom in the past SEVEN days, we have exceeded our internet usage SIX times. Funny thing is, there is no one home to even USE that data if we wanted to. This has been a reoccurring pattern in our billing cycles since the end of aug 2014. Now, when we had our 5 young adult children still living at home prior to last aug (including 3 boys who gamed day and night online), we went over ONCE. At the end of summer, our children moved out to college...to travel the globe...etc. Suddenly, my husband and I are not only using up the 10GB we are allowed..but another 3-6GB monthly??? Do you realize how much data that is? On Feb 13th of this year, I was informed via text message, that our internet went over TWICE that same day! Then again the next day...and the next...and the next. It's so absolutely ridiculous I almost have to laugh. We do not stream movies, videos, music, or game live. As a matter of fact, my husband NEVER gets online at home, except on his iphone, which is covered entirely by his place of employment. So that leaves me and one small child, who never goes online without asking first. Another pattern we have going on every month for the past 8 months or so is that two of our phone lines (always the same ones), will exceed their data limit on the EXACT day that our old billing cycle ends and the new one begins. That means that we are charged another $20 during the last few hours of our cycle for data that we will never get to use! Every month? That is one hell of a coincidence. Customer service is no help (although the in-store employees have been wonderful in their attempts to help me sort this out). But there are never any answers. They tell you the data has been used..but they just can't tell you for what...or when really. I'm sorry, but that's sketchy as hell. I have a son flying to India as I write this..and as soon as I have confirmation that he has landed safely, I will be dropping Cellcom and switching to a different company. I am also going to contact a consumer protection agency to see what support might be available to help sort this out...as I REFUSE to pay even one more dollar to this company for bogus charges!

Never, ever join Cellcom. They make changes without your consent, they do not keep notes when you talk to them, and their live chat is pitiful. I just spend 40 minutes trying to chat with customer service and their response times between me asking question was several minutes in between. Any time you do chat, they always just direct you to call. Then you call, and they don't leave notes when they do! We had internet when it was 50 gb, then they switched to 20 GB so we had to purchase and additional unit. We were in the process of moving so we cancelled one when it went out of contract and we were told since we had been disconvienced by the 50 gb switch, they would not charge is a disconnect fee on the second when we moved. I even talked to two different people! Well, we got the fee and they are refusing to refund, since there are no notes. I hate that place and I cannot wait until our phones are done too.

CAREFUL NEVER SIGN UP FOR CELLCOM!!!!
I had the worst time with them, they always take extra money and when you ask why they say they will give it back but they dont and there is NOOO way to speak to someone, and if you do they dont even do what you asked for and you continue to pay insane amount of money!!!!

After several years with Cellcom, we decided to go with the prepaid plan 2 weeks ago. When I took my phone out of state, I was unable to place calls. When I took it in to Cellcom they told me they had nothing to do with that. However, when it came time to turning it in, they wanted a restocking charge..which means they were putting that defective phone back in stock????? We got credit for only one phone (purchased 2) which is their policy (should have read the warranty first). Worst customer service I have ever had to deal with.

If you have or even might have plans to move out of Wisconsin, do not get a plan from Cellcom!

They will not change your phone number to reflect the state you are now living in. If you phone dies or needs service, you need to get it back to WI. Any phone replacement has to be picked up in a store. Not easy when you live in Idaho!
Go somewhere else for your service!

2 day member, not pleased with my local dealer. Forced me to pay an additional $30.00 than was told, and then found out they sold me a Freeform 5 with a 2MP camera in it when it should had been a 3MP. Refused to correct either of the two errors.

Don't sign up with Cell Com.
Bad news! They will find ways to steal money from you and raise the rates.

Even when they knew they were wrong, they still did NOTHING TO THE MONEY BACK.

ROBBERS!

Worst customer service in the world. They steal money from your account, then you speak to them, and they absolutely NOTHING!!!

Then they go and do it again the next month.

I have never seen anything like it. Hope the business fails immediately. Horrible!

Will be notifying all my friends to TERMINATE THEIR POLICIES IMMEDIATELY.

After 5 years of dealing with Cellcom and there lies and bad customer service I am going to switch providers. Here is the reason: Cellcom is always behind with the new phones by the time they get the new phones they are outdated. I having problems with my phone and was going to get a new one and they told me I would have to pay almost $400 to cancle my plan just so I can get a new phone and I didn't want a new plan just a phone that works. So I thought I would send it in to get fixed and they told me it was to outdated and I would have to get a new phone and then told by there customer service that they are the last to get new phones because they are not a really big company yet. So now I dont have a phone and have a bill I refuse to pay because they cant replace my phone with out me paying $400. What a joke cellcom is.

I am MR GOR CHOON HOI my cellcom phone no is
I would like to complain about the charges on my fab 2013 bill. I'm not open or use any internet or GPRS data but my bill is have the internet charges RM 300++! I also don't know what happen on this charges!



I so sad about this , any one can halp me!!!!

I thing I don't want to pay this payment if I didn't have any answer from cellcom.

Our family "upgraded" to the new 4g phones offered at Thanksgiving. We were told that we were just renewing our contract with no changes. That would have been fine, if it were true. One month later I find that our data limit has been changed from 5gb to 2gb per line. When I contacted customer service, after receiving a text that I was reaching my data limit mid-month, I was informed of this change. She was "really sorry" that I wasn't informed of this when we renewed our contract, and she would let the store we renewed at know about their error. Then she suggested to limit my use of streaming video/muisc, as this will really use up data. I guess they think I upgraded to a 4g phone for it's superior calling ability, not that I would be able to stream better. I was also informed that as of April 2012, 5gb of data for the primary line on my plan went from $40.00 to $120.00 a month! What a joke.

Be careful when making calls from northern or even central Wisconsin; they sometimes connect to cell towers in Canada and you get charged roaming!! When I emailed them a simple question, they just emailed me back asking me to call. Why have email as an option if your just going to ask me to call for a simple answer? Besides that the service is lousy, that's why I can't wait for this contract to be done with.

We got cellcom internet 1 1/2 years ago and for the first few months just loved it. Our GB limit was fifty which we stayed well under and loading pages was quick enough for us. After a few months the speeds got worse and worse until half of the time we couldn't get on at all. We were told we were in a 'low coverage area' which was a lie because when we signed up we weren't, and we hadn't moved. Found out later that cellcom oversold and built a new tower which was competing with our tower and we were never going to get good coverage again. Then they dropped the GB limit to 20 because "too many people were using too much data" (god forbid customers actually use the data they were promised when they signed on)and were going to charge $10 for each GB over. The customer service people are very friendly and accesible but I will not abide a company that promises what they won't deliver and then tries to make their bad service somehow look like the customer's "fault." Judging from the negative comments I've heard about this I am not alone.

My wife and I switched to their Pre-Paid plan after 10+ years of being a regular plan user. Reason being all the grown kids now had their own cell plans and Mom & Dad used their cells very occasionally. We were throwing hundreds of expensive minutes away each month so the switch was a necessity. I found out rather quickly that CellCom goes out of their way to deter folks from the Pre-Paid plan. Here are some of the hoops they make you jump through....

1. Your personal check is no longer good. After 10+ years of dropping off my check at the local office I now have to use cash or credit. They claim with a personal check there is no recourse if the check is bad as you no longer have a cell plan.

2. Can no longer keep your previous number that you had for 10+ years. They claim Pre-Paids require a separate number assignment.

3. If you are out of the local area you have to dial the number twice to connect to your calling party. So much for speed dial or voice dial.

4. When out of the local area, you appear on someone's caller ID as some unknown person from a different State of the Union.

5. No billing. You have to remember your monthly anniversary date to come in and purchase minutes. If you pay earlier than your anniversary date, that date is now your new anniversary date.

6. The day before your anniversary date if you happen to be in the middle of a call, they will disconnect you so that you can listen to a pre-recorded announcement concern purchasing more time.

In all, the Pre-Paid plan is an affordable choice, but if you want to be treated with a little dignity, consider Tracfone or Consumer Wireless.

Cellcom will shut your phone off after"your bill is 60 days past due",the problem arrives if you try to pay every 59 days. after 31 days all billed amounts are deemed 60 days past due.In Wisconsin I'm allowed 30 days to pay my current bill.
Second: for about $6.00 a month you can buy unlimited incoming calls. They don't tell you that some incoming calls are choked and only show up as missed calls, sometimes hours later.

Cellcom have provided TERRIBLE service, and I am very sorry that I signed up with them.

Their representatives offered me up for a "new" pricing deal, without telling me that it was subject to another 18 month contract. When I tried to cancel this "new" deal, it was very difficult to contact cellcom (5hrs on the phone), and still they did not resolve the issue adequately.

I am very disappointed, and I urge you DO NOT SIGN UP WITH CELLCOM