DHL Customer Service Complaints - page 2

I have a big complain about how DHL shipping department and Drivers
My package got lost ? October 10/22. They send picture my package was delivered at DHL sitting at the shelve in TAMPA office Supposed ready for delivery at my house. But they delivery to wrong address. They're not calls and make sure is right person. Now customer services are rude and not responding for the package. They're not responsable and don't care about anything. It was a value item I side the package. I'm not recommending anyone delivery through this company.

I live in a gated community and the driver refused to take the time to use the call box so lied and said I wasn't home. I called customer service and was told they don't do that. What? How then do they deliver to gated communities? UPS and FedEx have their own access codes so why don't they? I'm not allowed to give them my access code. Why have a gate? As much trouble as it would have been to push in a gate code they could have easily called me. Terrible customer service. I will not do business with any online retailer who uses them.

DLH is by far the worst service out there. My dad shipped a packaged to my husband's house which was for me but he sent it under my husband's name and we have been harassed by DHL representatives drilling me questions about my marriage, canadian status, etc..etc.. even after sending them proof of my marriage cert they keep asking why the package was sent in my husband's name when it was for me.. Save your self some harassment and DO NOT ever use this pathetic service.

Worst Customer Service Ever. They charge very high rate but lack of customer service. The only excuse is covic19 but now the world back to the normal. If I have another choice I won't choose DHL.

When i am tracking my package ?, its indicated there that my package has been shipped to the shipper but I HAVEN'T RECEIVED ANY! IF THERE IS 0 TO RATE THIS COURIER,BELOW 0 WOULD BE TOO MUCH TO RATE THIS COURIER!!!!

I Am Very Unsatisfied And Very Unhappy With Your Services! I Sent My Package June 30,2022 And After Few Days Barcelona Spain Has Been Received It But They Need To Sent It Back To The Origin Due To Some Reasons Or Rules In Spain Customs. Then When My Package Is Already In Manila,i Got A Call Someone And He Said My Package Will Be Sent To My Address But I Must Pay 2000 And Something Pesos More To Send It Over. I Became Aggressive And Upset Because I Already Paid For The Expensive Fare For It And Unfortunately The Package Has Returned To The Country Origin. Until Now August 4th I Still Dont Have My Package. I've Been Calling And Texting The Agent Who Assisted Me Before But They Are Just Ignoring My Concern At All!!!

Ordered online clothing. Confirmation from company had incomplete street address. House numbers were incomplete. Immediately called. They said DHL will return since that is not existing address. Instead of doing their job and returning it to sender, DHL decided to pick 3 random numbers to add and then delivered it to USPS who delivered it to the home of the address DHL made up so they can say it was delivered. INCOMPETENT LAZY IDIOTS.

Bad Services!!!!!!

I have been unable to contact DHL to determine why they are holding my shipment!!

Dhl don't deserve one star also such a...
Dhl don't deserve one star also such a horrible service. My courier expected delivery date was 14th december all of sudden I got msg on 10th december it has been delivered and signed by BBx mother when I checked at door no courier so I called up Dhl customer service they told its deliverd and signed by your mother let me look into it I will update u she gave me time I waited time given by her but she didn't get back to me when I call up customer service told me we cannot do anything ur agent is looking into it and she will get back to u on Monday that never happen I had to keep callng later they told it's system glitch the parcel it's still with us.Now at this point I don't have any new tracking no neither I am updated by them what is status or progress?
How can I be connected to my agent ?
Why Dhl don't have customer support?
How can they say don't have accurate status ?
I've been fighting with the service department for 4 straight days.
They keep apologizing and saying that they understand my frustration but no one is competent enough to fix the issues .

Worst Company i have ever dealt with, delivered my Parcel i should have received in Cornwall, address was clearly stated on Parcel ,but there delivered it to a Address in Croyden London, also there admitting it was there mistake , after sending loads of Emails and doing Phone calls no response from DHL Uk ,

I live in Germany and therefore unfortunately quite often have to deal with DHL, which I personally regard as one the worst company I have to deal with on a regular basis. I get many shipmets from various countries as well as from within Germany. There is almost no thinkable shipping problem, I did not have with DHL, such as:
- not notifying me of unsccessful package delivery atempts (quite often)
- not delivering the package, although I'm at home (quite often)
- delivering damage packages (several times)
- loosing packages (several times)
- inability of DHL to find lost packages (every single "Nachforschungsantrag" meanig request to find lost packages, so far failed)
- delivering the package to neighbors, without telling me (quite often)
- delivering the package to neighbors, without telling me to which neighbor (several times)
- delivering the package to the postal office or other places, which I did not approve (several times)
- giving me wrong information about customs requirements for international shipments (several times)
- not working stamp vending machine (about every second time)
- long ques when I have to pick up parcels (very often)
etc.

A delivery was made to my address while I was out but my elderly mother was in. The manner in which he treated her was rude I appreciate that in the situation we are are all in currently is very stressful. This however does not excuse rudeness I rang customer service but could not get through to them.

dont use that ripper, scammer, thieve service. parcel was stolen by delivery driver i am getting ignored and call dropped when try to contact and no help provided. not a single DHL provided help. thieves,criminals,scammers, rippers. ignore that company-they hide thieves that stole my package and do nothing to sort it out, if parcel is not inchured they try keep it and tell you to contact sender LOL scammers/rippers. avoid them,save your money and parcels

Untill now my package I'm not received yet I talk customs said u are responsible of my package in clearance

this package was alleged to be delivered. Site states it is still in Hong Kong.

I want to know the status of said package..

Kindly RSVP

i had a very bad experience sending parcel with DHL they are absolute nightmare to talk on the phone and they also said they are self regulated and they don't have a financial ombudsman, basically you can not escalate a complaint, seriously, so if you wish to complaint they will just smile and say there is nothing we can do! Horrible company! Make sure your shipment don't cost 4 times mo
re just like mine did
! (£49.95 delivery plus vat£120 tax and admin fees paid into DHL bank account when received)avoid it!

This is by far the worst customer service experience. Dhl did not provide me with the correct information to send an international package and now they want to charge me 180 dollars for the shipping to be successful. I payed 55 dollars for express shipping and the package didn't arrive the next day. They did not mention that there was a possibility that mexico might charge an extra tax for going in the country. As a new customer they should have mentioned all this before paying for express shipping and they customer service representative said that that is something I should know already.

worst experience with dhl (gulf region) dont wanna waste my time to describe my problems.

DHL (Nungambakkam - Chennai) has wrongly committed to deliver shipment but now saying beyond our control if fail to do their commitment and cheated customer only in order to get only money. I was hoped DHL is good for service but in my case, I was ordered from INDIA to SOUTHAFRICA - few tablets for my personal use with DHL but now it is under the CUSTOM SA. While asking DHL, they are telling us to get medical certificate - but in SA it is not possible. Why DHL is committed that they will deliver on time in 4 to 5 working days. If DHL informed us earlier to get medical certificate then first I try with SA health department and once I get the medical certificate, then I can order my shipment, but DHL committed wrongly and received 6000 Rs for their charges and now the shipment is under the CUSTOM SA and it is on hold. Now I lost 6000/ + my health slowly and there is no proper justification from NUGAMBAKAM - CHENNAI DHL office and just dragging this issue infinitely and I plan to close this DHL issue without ourself but no proper response from DHL and may take to larger audience. DON'T suggest DHL go forward to any one because I am impacted lot and may be I can wait few days for their proper response. I am requesting DHL corporate office to settle this matter with DHL Nungambakkam - Chennai (INDIA) branch as earliest.

Thanks
Balaji

Hi Team,
DHL (Nungambakkam - Chennai) has wrongly committed to deliver shipment but now saying beyond our control if fail to do their commitment and cheated customer only in order to get only money. I was hoped DHL is good for service but in my case, I was ordered from INDIA to SOUTHAFRICA - few tablets for my personal use with DHL but now it is under the CUSTOM SA. While asking DHL, they are telling us to get medical certificate - but in SA it is not possible. Why DHL is committed that they will deliver on time in 4 to 5 working days. If DHL informed us earlier to get medical certificate then first I try with SA health department and once I get the medical certificate, then I can order my shipment, but DHL committed wrongly and received 6000 Rs for their charges and now the shipment is under the CUSTOM SA and it is on hold. Now I lost 6000/ + my health slowly and there is no proper justification from NUGAMBAKAM - CHENNAI DHL office and just dragging this issue infinitely and I plan to close this DHL issue without ourself but no proper response from DHL and may take to larger audience. DON'T suggest DHL go forward to any one because I am impacted lot and may be I can wait few days for their proper response.

Regards
Balaji

On 3/11/16 DHL made a delivery attempt at 12:15 P.M. The carrier left a yellow contract for me to sign if I wanted my package left unattended the next delivery attempt on 3/14/16. The contract leaves DHL not liable for stolen/lost merchandise. On 3/14/16 a FINAL delivery attempt was made at 1:22 P.M. I sent an email to DHL regarding the delivery attempts and the lack of any way to request a pick up from the website which the yellow contracts specifically state can be requested this way. They could not without an account number. I stated this fact and attached a print screen to show this is not possible on the website. The email contact is listed below. Julianna Certified International Specialist, Customer Care DHL Express I contacted Lotus at the above DHL Express phone number and she put a request pick up in for me at about 10:10 A.M. on 3/15/16 and called the Ontario, CA station to verify that my package was with the carrier and would be redelivered today 3/15/16 because it was already with the carrier. Lotus stated that the driver would be in my zip code at between 12-3 P.M. and that the request would not take effect until 24-48 hours later. I decided to come home and wait for the rescheduled delivery even though yesterday, 3/14/16 the contract stated it was a final delivery. Lotus also stated that a request could not be done online for the receivers, but only the shippers. This point was not mentioned in the email w/Julianna listed above. I also sent an email on 3/14/16 after the missed delivery requesting the Ontario, CA management contact me. They refused. On 3/15/16 at about 1:07 P.M. I called the 800 number once again to verify redelivery today on 3/15/16. I spoke w/ Walter who stated my package was redirected back to the station and would be available for p/u after 7 P.M. The office closes at 6:00 P.M. I asked Walter to call the Ontario station along w/his manager Corey.Both Walter and Corey refused to call the Ontario station. Corey refused to put his manager Frankie Olivi? They stated my package was redirected back to the Ontario station for p/u. I received an email from Julianna on 3/15/16 about 11:00 A.M. stating my package was with the driver for redelivery. At this point, I really could care less if the package gets shipped back to Turkey. I do intend to continue my complaints about the terrible service, customer service, and DHL corporation standards/protocols. The phone number listed for the Ontario station is unlisted for customers. NO CUSTOMER is required to sign any contract w/DHL for delivery. No customer. DHL is holding my package hostage. There also seems to be a lack of communication w/in the organization among their staff. My complaints will continue...

On March 11, 2016 I received NICOP

(National Identity card of overseas Pakistanis) card of my daughter hiba saleem from NADRA Islamabad Pakistan. The NICOP card is case sensitive & its regretted to say that the DHL sales person through the envelope containing this important card out side my house and found in letter box which half portion was hanging from outside the box and anybody could take from box DHL Person didn't knock the door as one family member is always present inside the house. This is second time previously FedEx person through our Jadoo box outside but FedEx fixed the person and they made excuse. DHL is a world wide reputed company and I was not expecting this childish activity by DHL person. I will request to NADRA Islamabad that don't send our passports through DHL bkz if we loss my daughter's NICOO card then we may face severe difficulties. Please trained your personnel and tell them don't through the important documents in out side boxes.

Was just nearly run off the road by a DHL driver who used the size of his lorry to push through a queue of parents with recently collected school children inside.

I was waiting for a DHL Express package but it never arrived. When I checked the delivery status, DHL claimed that their driver delivered it to me the day before but did not get a signature. When I asked for an explanation, they finally told me that the driver mis-delivered it to "someone", address unknown, in a town nearly 8 miles away! They said that they would "look into it" and try to get the package back from the person that it was mis-delivered to!
Congratulations DHL! You have made it to the big leagues and are now on a par with the USPS! D=Disorganized, H-Hopelessly, L=Lost!