Days Inn Customer Service Complaints - page 4

We stayed at your hotel in Rockhill SC over the weekend and we had some very serious issues.

The first was our daughter woke up covered in bites I took her to the doctor when we returned home and they are bed bug bites all over her body. That is ridicules and UN called for.

Second the air did not work in our room it would only stay on for 2 mins then go off and you would have to mess with it to get it back on. The room stayed hot the whole time we was there I said something to the person at the desk but he wasn't too concerned. Said they would have it check how did that help us?

Third our room was on the back of the hotel I am not sure what you have going on in that hotel but I would not like my Daughter be outside without an Adult and she is 17 years old. There was people drinking all night, people in and out of the room next door all night and them standing outside our room yelling and making all kind of noises all night long.

When I first checked in, I was shown to room #214, which wasn't made up yet (4:30 PM). Then I was sent to #209, which faced a very steep incline at the road and had a lot of men working on this slope outside my window, pulling weeds and doing mulch & I was SO uncomfortable seeing this, Â

it seemed like they were looking right into my room! So- again I asked to switch rooms. Lolita told me there were absolutely none available. I told her I didn't believe her. We went back & forth like this for 15 min, with Lolita being aggravated at ME for asking for another room, . I suggested she just switch me to a room that wasn't checked into yet. She suddenly found room #202; After bringing in my luggage and my dog to this second room, I went out to dinner & went into the hotel bathroom for the first time when I came back about 10::00. To my disgust I saw the filthy bathroom. There were spills down the walls, a dirty tile floor and really filthy tile baseboards & tub, and a plastic floss stick on the floor next to the garbage can which was NOT mine! The corner of the hall where you came into my room was never vacuumed, and covered in dirt and dead bugs!! In the morning I called the front desk & asked Lolita to come look at the room...Wanda came to my room to see it.. She was visibly both disgusted and embarrassed in witnessing how dirty the room, bed & bathroom were. There was litter under the bedclothes on one bed - obviously those sheets were not changed, so I shudder to think when the sheets were last changed in that other bed I slept in ?! About 45 minutes after Wanda went back to the front desk Lolita came up with a key to Room #218, and tried to quickly leave without looking at the bathroom as I had asked her to do. I insisted she come to see for herself that I wasn't making this up & after barely/quickly looking she just said (without even looking me in the eye) "go to room #218". Once again I repacked my and my dog's things, and it took several trips for me to move from #202 to #218 and unpack again. The room itself was cleaner inside, but still a very dirty tub, tile floor and especially filthy tile baseboards. What is it with these bathrooms? Why don't they get scrubbed clean? The bathroom walls in BOTH 202 & 218 had spills down them, as if 1/2-full coffee cups were thrown towards the waste basket...but the spills were never cleaned up! I have never stayed at such a dirty place in my life and I wasted a $200 Travelocity credit to stay there, as I had already purchased tickets to two nights' events in Scranton.Â



I'm a handicapped senior, and was traveling with my dog. Having to unpack, repack and move all of my luggage AND my dog from one room to another caused me an awful lot of stress, which caused an increase in my (chronic) pain level. This was all a terrible experience for me. Â



Seriously, I think Travelocity should drop this hotel from their listing. Not only is the inside dirty, but the outside was full of high weeds growing up around the front and sides of the building - like a place that was out of business. The doors and windows are all covered in prints & spills -- doesn't anyone even check this sort of thing here? I had to come into the side door at night after coming back from the events because I have a handicap placard and need to park as close as I can to the door - and it was pitch black out there...NO lights at all, which was very scary for this elder, handicapped woman !



I have taken quite a few photos on my cell phone, if you would be interested in seeing them. The ones without the room key are room #202, and I held up the key to room #218 to show which room that was.Â



Lynn Traverse

Days Inn LOUSEY Corporation.....Refuse to be SERVICE DOG FRIENDLY! This corporation just took over the COMFORT INN, IN PRESCOTT ARIZONA. Always our choice of a nice friendly place to stay and welcomed us many times!.....not any more, when we were told, no dogs welcome of any kind, because its now a DAYS INN!! WHAT, A registered service dog for a handicap person REFUSED. Lets see if you put this in your coments!! I dought it. Thumbs down to all your affiliates! BOOOO!!

07/25/2017
My husband stayed one night 07/24/2014-07/25/2017 at the Days Inn in Espanola, NM for work. He checked out in a rush to get to work and left his wedding ring and his bracelet on the bed. When he realized he left these items he called the hotel and they didn't find anything when they went to the room. When he told me I called the hotel and she said they found his bracelet but not the (very expensive/ still paying on) wedding ring, that was sitting inside of the bracelet when he took it off. I asked for the number to the owner, corporate, and the district manager and she told me, "I will go and personally go look and even move the mattresses to try to find it. I will also have the maid go through the vacuum bag to see if it got sucked up and will call you back. I left mine and my husbands cell number. Well here I am 3 hours later and never heard back. I tried calling to get an update and the phone just rang and rang for over 2min. I'm at work and got a customer, so I had to hang up. My husband also tried calling several times during the 3 hours trying to get an update. He got ahold of the same lady that we both talked to before and told her we wanted the information for corporate, etc... We still didn't get the numbers we asked for and she didn't seem to care and know isn't answering our calls. we got the local police involved and now are waiting to here back from them.

WORST HOTEL STAY OF MY LIFE!!



RUDE STAFF



DIRTY ROOM



USED TOWELS



MILDEW



STINKING ROOM



BROKEN LOCK



RUDE RUDE INCONSIDERATE STAFF



Called customer service line twice, sent three emails, it is very obvious that no one at this company cares. I will never ever ever again stay at a Days Inn or any Wyndham property. And I will continue to post bad reviews on every site I. An dibs to help others avoid this company in the future.



If a staff member of the Days Inn Historic Charleston, SC or any staff representative of the customer service line in Indianapolis was on fire, I wouldn't put them out.

Checking into this hotel got my key went to the room as soon as I opened the door room 228 there was a horrible smell open the door never even walked in... from the door way you could see the bed it was broke, one side up to the height it should be the other side on the floor... but yet the bed was made. so there was an employee in this room because they took the time to make the bed but did not do anything about the bed being broke, and the let me rent this room. I went right back to the desk and said NO I will not be staying here the girl at the desk was not surprised at all when I told her about the room all she said was O really ok I will cancel your room. This was on 6/27/2017... But of course got my credit card bill today No charge for the room on 6/27/17... but there is a charge for the room on 7/6/2017 I have called twice and the manager Dennis still has not called me back regarding these charges.

Just completed a stay at the Days Inn Englewood located at 9719 East Geddes Ave. My stay was on 7/10/17 and 7/11/17. Walking into this motel there is a weird smell, like something spoiled. The smell increases in the elevator. I arrived at room 208 and was over powered by the smell of cirigette smoke. It was late at night and I thought I would tough it out. What a mistake, the smell only got worse during the night. The next night I requested a room change and was given room 306. The air conditioning didn't work. The desk reassigned me to room 118. This room looks like something from a third world country. The carpet is heavy stained and looks gross to walk on. The lights are dim and upon looking at them they have a nasty brown stain. The Sheetrock is rotted about one inch from the floor in the bathroom and has heavy brown mold growing. The smoke detector is missing and wires hang out the wall where it once was. The bed is liking sleeping on an old down pillow with multiple things sticking you all through the night.
This room win as the worst I have ever seen. Days Inn should be ashamed to have their name on this motel

My husband and I recently stayed at the Days Inn Hotel in Port Orchard, WA. Since Port Orchard is my home town, we always stay there when visiting. However, this trip/stay was different. There were dogs everywhere -large,small,leashed,unleashed. Apparently the policy is 2 dogs max per room with each weighing no more than 50lbs. No problem, we have a dog but we do kennel her as we don't travel with pets. One night, as I was walking back to my room located at the end of the hall on the first level, I was stopped cold as a dog (I'm guessing an Australian sheepdog, 40-50lbs) came out of a room, lunged at me, growling, barking, in full attack mode. It was leashed HOWEVER the owner had a hard time pulling it back. A second dog of same size came bounding out of the room unleashed and ran down the hall. Again, I have no problems with dogs BUT the dog policy if in fact this is a companywide policy needs to be looked at and changed to ONE DOG per room and leashed at all times. THERE NEEDS TO BE A SECTION OF EACH HOTEL DEDICATED TO GUESTS WITH PETS. The rest of the hotel kept pet free for guests without pets. WE DO NOT NEED TO BE WORRYING ABOUT BEING INJURED BY SOMEONE'S DOG WHILE STAYING AT YOUR HOTELS. And those guests with pet dander allergies shouldn't have to worry about being put into a room that previously had pets in it. You can't clean a room deep enough to get rid of any hair, scent, anything pet and the cleaners don't spend that much time as it is cleaning the rooms for the next guests. Hopefully the pet charge per night is high enough for owners to reconsider bringing them.

BECAUSE YOU ALLOW DOGS IN YOUR HOTELS, YOU ARE JUST AS LIBEL ALONG WITH THE DOG OWNER FOR ANY INJURY THAT OCCURS. YOU NEED TO RETHINK YOUR DOG POLICY.

Worst hotel I have ever been to the pool was green and dirty grass over grown brown and dog poop and garbage every were they said they had fridge and microwave when asked for them because it wasnt in room they said they cant find any and were very rude.

I stayed 2 days at Days Inn in Bend Oregon. First it was false advertisement online what they have in the rooms. Second I asked housekeeping not to clean my room. They cleaned it anyway and low and behold they took money and my medical machine. Management said the money was taking because they thought it was a tip and housekeeping never saw my medical machine. Don't stay here!!!!!!!!

I had the utmost disappointing and most horrible experience with Days Inn Hotel Savannah, located at 1695 Pickwick Road, Savannah, TN. 38372. I was issued room 111 containing a double bed. The one particular bed I rolled back the covers to enter in had at least three (3) bright red blood spots on the sheet and the sheet appeared wrinkled and to have not been changed out from the previous occupant.

My family stayed this past weekend in your hotel. It was booked through Hotels Corp through a times share package with West Gate Villas. I don't mind staying in a hotel that isn't updated, but cleanliness is important and is a must. I am appalled on how unkempt and filthy our room was. I have never experienced staying in a room this dirty. The rug was so dirty and stained that within a few minutes my kids feet were black. It looks like that rug has not been shampooed or vacuumed in years. The bathroom was dirty all the way from the light fixture to the shower. There was no pride taken to try to make this room look nice. The paint job was a quick mess of a job. Paint dripped every where from the door to the bathroom to the floor molding to the back of the bathroom door hook and so on. There was also mold and the WI-FI didn't work.
My first bad experience before I got to the room was checking in which took 20 minutes. It was late and I had 2 little kids screaming in the car. Someone was complaining about how they were double charged and also charged the wrong price that they were quoted originally over the phone. Then, when I was checking out someone else was complaining about their room not being cleaned and had no towels. Carlos started checking me out was trying to tell me I wasn't supposed to check out until April 4th. I showed him my confirmation paper and he went on to telling me how sometimes guest services changes the date. I was like what?! That doesn't even make sense and why would they just do that?! It does not seem like people are having a good experience or stay at your hotel.
I hope you can really look into these issues and make some changes for future people staying there. Hopefully they can have a much better experience and cleaner experience than we had. As far as I'm concerned, the whole hotel needs to be gutted and redone. This room is a health hazard and I will never recommend this place to anyone. I already sent an email to the general manager of this location, Danielle Butler

I rented a room-notified them after check in there was no heat in the room. Was told maintenance would come fix the problem. We fell asleep while waiting for them to show. At 4 am we awoke and began calling them to complain and ask for someone to come fix it. It took multiple calls and no one showed up until after 5 am. Maintenance showed and told us the management was aware the heat in room did not work and it could not be fixed. He showed back up @5:22 am with 2 blankets. We went to the desk to complain at 6 am. We were told nothing could be done and our money would not be refunded. We were not offered a different room and the desk clerk Emanuel refused to refund our money.He said the hotel had a problem with their maintenance staff and could not offer an explanation as to why no one originally showed up after our first request. He told us the manager would call us after 9 am. No one called. We had to leave and sleep at the airport in order to be somewhere with heat. I called and left a message and no one returned our call.

I book a room at the day's Inn and the frist red flag was when i got to the door and the door wouldn't open. I try for about ten minutes with that key. Next, the plug in the bathroom wasn't working. I had to reset the G.F.I Switch ( not my job to do.)I can go on and on,but what's the sense. I just want my money back, i've been calling to speak to the general manager and it's always another excuse after another. I really regret going there, but never again.

My work sent 3 staff to San Francisco zoo for a conference... City of eureka booked 2 nights & I myself booked 3rd & paid for that night ... I have the the receipts ... the hotel made an error & put 3rd night on the City's charge AND now refuse to credit the city of Eureka's credit card ... Days inn news to refund the city of eureka 1 night refund

I stayed in Orlando on 5858 International Drive last weekend and had the worst experience ever. The rooms were dirty, smelled very bad, the carpets has never been cleaned,couldn't take a shower the bathroom was very dirty.
Days inn should investigate their hotels, I paid more than was worth. I will spread to everybody how bad this hotels are.

I paid for a room at one of your locations in Madison heights. 1331 e 14 mile Rd. It was the most horrible place I ever stay at. I checked in at 3 and I could not take the smell or filth. The ceiling looked like it had mold or something on it. The furniture was out dated and worn out. I took pictures and I will wait your reply. I was going to call a news channel and show how nasty this place was. That place needs a total make over.

I Stayed At The Days Inn February 16-19. When Me Amd My Husband Got There.the Lady Said We Had Two Rooms And We Didn't. The Next Day Me And My Husband Went To The Store And Came Back And Our Room Was Locked.i Repeat Our Room Was Locked. Why? I Don't Know But Because Of The Room Being Locked My Husband Wet Her Pants And Had To Walk Around With Pee Clothes On And That Was Nothing Cute About That. I Was Mean As Hell!! We Was At Virginia Beach On Atlantic Ave.across The Street From The Beach.

I made a reservation at the San Antonio Days Inn I-10 Fiesta/Medical Center for my daughter, her husband, and sick baby who has an 8:30 am appointment with a lung specialist. They arrived late, after midnight, but I had indicated on the Booking.com website that they would be a late arrival and were coming with a baby. Although the room couldn't be prepaid, we did give credit card information to guarantee payment. The attendant Rajesh Reddy Mandeipudi was very rude, had difficulty finding the confirmed reservation, and even told my daughter he shouldn't even let her in! They called us, we quickly filled out all documents he required, and emailed back to him. The confirmed reservation took 40 minutes for check in!! As per usual, as a genius level reviewer on Booking.com and TripAdvisor, I will be posting reviews on those sights. We are frequent global travelers, including to San Antonio. Never have we or any of our family ever had such a horrible reception. Dealing with the public can be difficult, but our daughter was respectful AND had a very sick baby. She did not deserve this treatment. I would ask that she receive an apology, at the least. Sincerely, Cathy Hansen Lopez

My wife and I are highly upset with our stay at the Port Royal, SC Days Inn. My son graduated boot camp for the marines and we, like many other parents, had to find a hotel for the 2 day event. We knew the rates would be higher than usual due to the constant business the weekly marine graduations bring to hotels in the area, but were not expecting to pay $224 for two days in the room we got. It was a poorly kept and very outdatedly furnished room with 2 beds. When we checked into the room we uncovered the comforters and top sheets/cover of one bed to find pubic hairs and clothes lint on the fitted sheet that we would be sleeping on later that night. Obviously the bed linens were NOT CHANGED after the previous occupants. Also the floor in the bathroom was not clean, in fact there was dirt and scum of some sort all over the floor. We complained at the front desk and were given another room. The second room seemed clean when we walked in but when we pulled back the linens on one of the beds there was a blood stain in the middle of the sheet! The sheet had been washed but WHO WANTS TO SLEEP ON A BLOOD STAIN??? So we complained again and they sent someone to change out those linens as well. I took a picture of the blood stain and would post it here if there was a way to on this site. When we went to shower that night there was also a dead roach on the bathroom floor at the base of the rear of the toilet. NOW... we were expecting to pay a little more for a room so close to Parris Island, but we feel cheated and let down with what we got for our money. If anyone CARES and reads this wanting to make amends in compensation for this please contact me, Thomas Hood. We stayed at your hotel on 1/18 and 1/19 2017. We had room 207 originally then were sent to room 140. Look up my bill and call me???

Days Inn is an International hotel group, and they need to do a better job at managing their hotels. I had no problem with the stay, everything was up to standard, but I left a jacket with my shades inside of the jacket in my room and it disappeared. You can run a hotel like Days Inn and not screening your employees to make sure things like this don't occur.

We just stayed at a Days Inn in Statesville, N. Carolina. It is a place I would not want to put my name on unless you want a bad reputation. I don't mind rundown, I know people are hard on motels but, filthy dirty is another thing. You really need to inspect places that bear your name. It's a disgrace. On top of that they charged us $15.00 extra cause we have a dog. I wouldn't even let her lay on the floor, it was that dirty. So cleaning fee of $15.00. What a joke. Check out the reviews on trip advisor. Wish I had.

We stayed at Days inn Miami North 12/04 and then again on 12/11 and it was a hell hole the rugs were so dirty that brand new white socks were black from walking around the room I was in bare feet after a shower and my feet were black I used the white wash cloth to clean my feet and it is black we called the manager and they said yes it was dirty no compensation nothing. I tried to call and complain and just kept getting sent to that hotel I want to talk to corporate

I was mortified and disgusted with the way I was treated at a Days Inn property in San Bruno near the San Francisco airport. I went to the desk and explained a situation to a General Manager who also claimed he was the owner. I was calm at first but then he began talking over me and arguing. Then he stated he would not deal with my complaint. I askes if there was someone else I could speak with so he wrote down a phone number. The phone number was his! He stated he wanted to teach me a lesson that there is no one to deal with my issue. Then when I tried to explain again he talked over me again, shouted, and threatened to call the San Francisco police on me. The most disgusting display of customer service! Why this individual is allowed to be in hospitality is beyond me. I don't recommend anyone stay at this particular San Bruno property. I spent an hour crying and agitated in my hotel room because of the way this supposed GM treated me. Completely uncalled for and disrespectful. I have stayed at Days Inn prior to this visit and was never treated this way.

By far the worst hotel!!! I reserved the room and made arrangements to have my puppies there with me. Apparently, the puppies were not welcomed....housekeepers made multiple negative comments about our puppies. One asked what kind of dog and then told us it doesn't look like it as if she was saying we were lying. So unprofessional. The front desk was helpful but housekeeping just were unprofessional! I reserved 2 nights and will not be staying the second one since it is so uncomfortable with the parties 4 doors down from us and the crappie staff. Asked for an end room and was given it nor was there a note like I was told there would be. Just horrible! Room was ghetto and door doesn't even close right. The shower curtain hado black stains not sure maybe black mold. Just disgusting! I should not be responsible for the second night since I am leaving to drive 3 hrs when I shouldn't have to.this place is unprofessional and dirty as hell!