Days Inn Customer Service Complaints - page 3

So I visted the days inn in riverside ca off of Tyler. I Will never go back there again. I had 3 charges my regular room charge the deposit then a 20.00 fee i called them about they stated the cleaning person said that the smoke detector and blow dryer was taken off the wall. I didnt remove anything from the wall wasnt in the room to long. I spoke with the manager there she didn't seem to really care when she stated not sure if i want to continue with this since the cleaning people will still say the samething. I asked her so i will still be out of 20.00 she said yes so know customer service skills at all to just say we will refund it. I think its crazy i can get charged for something i didnt do. But deff not go back

I am going to look into sueing Days Inn in Hickory, NC Off hwy 321 for discriminating against smokers. I am a nin smoker, my husband and I have stayed in the non-smoking rooms which are excellent. New mattresses, new T.V.'s, carpet, coffee makers, irons, hair dryers, very nice clean rooms that are took care of and maintenanced. Our son is 20 and he smokes. First time getting a room decided to get an extra night for his father and I sense it was our anniversary, For us to have a night out of the house with amenities we dont get everyday. Very thoughtful of him, we thought til we stayed in the smoking room. Everything is so different. The bedding is out dated and all the furniture. No remote to the T.V. No coffee pot at all. An Ironing board but no iron. No hair dryer I mean theres a place on the wall were it once was but completely gone. I have pictures to prove the conditions are completely differant for smoking and non smoking. And the price is outrageous. To charge that amount for such a terrible that has non of the amenities that is advertised for all rooms and non-smoking actually has. To discriminate against anyone just because they smoke is against the law especially when you have smoking room and you don't advertise that they are so disgusting compared to non-smoking rooms all in the same hotal. Surly i can get a lawyer. I'll be in touch and let you know. 4/6/2021

My husband and I spent 1 night at Days Inn in Shallotte NC 3/23/21 left on the 3/24/21 We were on the 1st floor so for 3 hrs we had to listen people above us jumping & who knows what else. Didn't have hot water in the shower, the outside of the fridge was filthy, the furniture looked like maybe from the 80's, burn marks, drawers that was hard to open, poor excuse of breakfast, filthy windows, dust all over the pic frame. When I rinsed the tub out black stuff went down the drain. The 1 bed made noise everytime I would turn over. This place might look very inviting on the outside. Then we u see the room...DEFINITELY NEEDS AN UPDATE. WE HAVE ALWAYS STAYED WITH DAYS INN, WAS THROUGHLY DISGUSTED THIS TRIP.

We pulled in and the staff came out to the parking lot where we was unloading cars off our trailers before we come in and get a room and they told us they didnt want our business and called the cops on us before we could pack up and leave scared our child rude unprofessional and unfriendly yall should be ashamed to have people like this work for you and was told its was because us white people was not allowed there

Hey I was at the Days Inn I went to front back Kyle already had a reservation I paid your do your reservation line came here you send me to the ATM till they come back with $50 make another reservation the operator told me that a guy named will was using it explain to him he gave me a piece of paper but didn't want to keep the numbers on there and then now he doesn't want to allow me to check in I don't know how I would like this matter resolved because he's clearly allowing other people to use my information

I can kimberly atencio and my daughter Daisy stayed at one of your days in and Las Cruces New Mexico and we had paid for three nights at your motel one of your employees by the name of Karina olivas had came to my room and kicking and banging on our door and cussing at us using profanity and had told us to get the f out and that if we did not get the f out that we would have did she would have to call the cops then when she had asked us to get out she'd also sprayed my boyfriend who was not paid to stay there who had just came to visit me she had sprayed him with a can of Mace we had spoken to the Las Cruces Police department and they had asked my boyfriend if he wanted to press charges and we had said yes I would really like this matter taking care of and my daughter is extremely disabled and she put my daughter out on the streets this young lady does not need to be working for any motel ever and like I said her name is Karina olivas she's very Falmouth very rude and very unprofessional my boyfriend could have been hurt if she would have sprayed him in the face with that mace we are pursuing charges against this young lady.

My wife and I stayed at the Days Inn at Fairgrounds OKC 2801 W 144 Service Road Oklahoma City, OK on August 27th, 2020. This Days Inn is situated between two other motels. First of all, we could not enter the building and this was at 5:56 p.M. not after dark. We went to a window and registered there. We have stayed at Days Inns before and expected a no frills room, but one that is neat and clean and all of the facilities work. The first room we entered, the bathroom sink had black guck in it. My wife went back to the register's window and asked for another room. We were provided another room several doors down from the first room. In this one, the florescent light over the sink barely came on. I tried to turn the tubes to get them to fully come on. That didn't work. Apparently, both tubes needed replacement. There weren't enough outlets for the microwave, the refrigerator, and the TV. So you had to chose; did you want to watch TV, microwave a meal, or keep your drinks cool. Never mind that you might want to recharge in your cell phone, or use your computer. The two lights on the side of the bed didn't work and a little investigation revealed that they were plugged into an outlet with no face plate behind the bed headboard. The bedspread had a cigarette burn it. And the soap in the bathroom was wafer thin. Also, there was no breakfast offered. There was not even a coffee pot in the room. The corporate management ought to drop this motel from your francise.

Where do I begin on this experience at days inn & suites( 12013 North I-35 service road.. NE 122 st. & exit 137)Oklahoma city, OK 73131. I have never felt so aggravated and worried when staying at a hotel. we are from Texas on a road trip. Extremely tired from driving and decided to stop at this hotel around 11:30pm.It was clean inside which was a plus. My husband and I stepped outside at 1:30Am to unload our bags while our 2 kids slept. Quickly turned around and realized we left the van keys in the room.Little did we know that using our room key card wouldn't work. We tried more than several times. We went to the office and the night staff gave us another key card to try. That card didn't work either and no lights on the magnet reader. I wouldn't be as worried if my 2 young kids weren't sleep and locked in the room by themselves. She tried the maid access key, the main hotel key and no luck. She told us to try and wake up our kids to unlock the door because the deadbolt was probably on. The deadbolt inside the room was not on ,the battery on the magnet reader died .We banged on the door and window trying to wake them . Of course our kids are knocked out sleep( Long road trip and it's 2:something AM at this point) she offered another room for us to sleep in without our kids which are 2 and 6. I declined because who leaves young kids in a hotel alone overnight . I asked her to call the room while we continue to bang on the door. She went to call and returned to say the phone doesn't work in the room 128.At this point I wanted to call the fire department to get to my kids. I kept asking how can I get to my kids. She then made a call to the owner which was 20 minutes away. He come our direction where we were standing/ waiting to get let in. He was rude and made us feel like it was our fault the magnet reader wasn't working. He tried a key which I believe was a different key then previously tried by his own staff. He got the door opened with a main key but not the card. He told us to stay in the room and only one person out at a time. Seriously?!?! That's not what we paid for. We were never given our keys back due to the hotel door malfunction . When checking out came AMY offered $15 off the room. I wasn't satisfied at all. My kids were locked in a hotel room for almost 2 hours and the phone wasn't working and 15 off is the best offer. Eventually she went 20 to 25 dollars off for the room. Still unhappy with the hotel not caring about the safety of the occupants. I asked AMY for the corporate number and she told me if I call corporate she was taking her discount back. Wow, really very professional. We paid what was needed for our two rooms and left. I wrote this long review for others who decide to stay with kids. Be prepared for your kids to be locked inside alone if you step outside with the hotel key in hand. The best they give for your fear and safety is 25 %off for their malfunctioning door and non working phone. What's so hard to comp the room for the HUGE inconvenience. You guys offered up another room which doesn't make sense when all our stuff and kids were inside the other room.We had two rooms 124 and 128. The other one was fine and I understand full price for that. Very disappointed and will never stay here again. I will definitely write plenty of reviews on different platforms to inform what type of nightmare this place was.

I'm writing today about your Bullhead City Arzonia hotel. As of today 2 more employees have quit because of poor management. I have always made arrangements for my family to stay there 4 or 5 times a year but no more.

I am not sure how your Company works but your corporate name is being disgraced in Ocala FL. This is located on Hwy 27 & I75. There are people hanging out in the hallways selling drugs and just hanging out ALL OVER. This is a terrible place. I have always liked Days Inn but I am very disappointed at this hotel.

I am very unsatisfied about my stay. I book a hot tub suite and when I checked in there was an old Subway sandwich in the fridge with mold on it. The front desk switched me rooms and the second room was even worse. Before I even turned the light on I seen two large spiders! The hot tub was dirty (I asked for motels bathroom cleaner and cleaned it myself) the fire detector was detached/cut from the ceiling, phone didn't work, stains on sheets and the list could go on and on. I want full or partial refund

I booked a room at the days inn in Springfield, mo , through a website called findhotel.net. Upon arrival at the Days Inn,the desk clerk asked me to call the reservation place and have them transfer my funds to the hotel..which seemed odd to me, as that is usually the hotels responsibility. I did call and give my phone to the desk clerk so she could talk to findroom.net. once done, she told me there was a $100.00 deposit, cash only. So I drove to the nearest ATM to get the cash. When I left the office, I noticed a blonde lady walking up to cars in the lot and acting suspicious...and upon arrival she was also in the lot, still wandering around. I went into the office to pay my deposit and get my room key, and a man asked the desk clerk if I was "her", to which she replied "yes". At that moment, he told me to leave the property or I'd be arrested! He also accused me of being a drug dealer and selling drugs on his property. I explained that I'd come in, called the reservation company for them, and went to the ATM to get deposit. I'd never even left my vehicle except to go into lobby. He insisted I leave and refused to give me a room. I got in my car and found a officer who told me they could refuse service to anyone and to find another hotel, which I did.
However, I do feel they committed slander and defamed my character and on top of that...took the $61.25 for that night and will not refund my money. So I paid for a service I never received. Out of state disability money I'd just received.
I've talked to police and intend to talk to an attorney since I was clearly defamed and robbed! I do not understand how they can not only slander me but also keep my reservation money.
This is robbery.

Got double queen room booked online for July 19 20 and 21. Called back talked to Forrest and got second room with 1 queen then was charged twice, the second time more even though I was told I would get a discount for both. Then was charged 100 on the 23rd. Seriously!!! 3 separate charges totalling almost 500.
Someone needs to fix this, there os no reason for me to pay this much because my credit card was on file!!!

I would like to write about the Days Inn in Bridgeport WV,
I've stay at many hotels all over the US and I have to say this hotel is one of the best places I've ever stayed. My husband and I travel for work we stayed at this hotel over a total period of 4 months and I have to say the staff here goes above and beyond for us. They have the greatest manager in Housekeeping (Victoria) sweetest women always goes the distance to help with anything with the greatest attitude. Also the Front Desk Manager (Jerry) is very accommodating, and has helped me many times with bookings also going above and beyond for us with the best attitude.
I would like to say Ron at the front desk is pleasant very helpful as well. The following people I mentioned are the ones that deserve recognition all hotels should have a staff this amazing.

Hello, 
This past weekend my family and I stayed at the Days Inn in Bordentown, NJ. We checked in Friday night and were assigned rooms 167 and 169. As I walked in 167 the room smelled like cat urine so bad I had to hold my breath. I propped the door open and went into room 169. Room 169 had a hole in the carpet and the chair was falling apart. We closed up the rooms and went out for a bit. When we returned the smell in 167 was so bad we went to the front desk. We requested a room change and they moved us up to 267 and 269. As we entered 269 it looked better but we didn't have a security lock on our door, our shower curtain had holes, the lights were falling off the walls, the sick was cracked, the comforters had holes in them, and the showerhead was loose. Room 267 had a toilet that didn't flush and a sink that didn't go down. We complained and they fixed it but then the tub wasn't doing down well, there were several bugs, our children found a lighter, there was a plate to electric wires that was cracked and the wires were exposed, and the neighbors on the other were loud and left shot glasses everywhere. The hotel was very run down and dated but the staff were very pleasant. Overall we had a horrible stay and are truly dissatisfied with our stay. We were not at all comfortable in our stay there.

I made reservations for my grandson and fiance at Layfayette,IN for March 24. Upon ck in, paid cash, they found their roon to be very tiny(suppose to be queen) very dirty with hair all over bathroom sink and tub, Urine stains on stool and floor, bedding dirty and stiff with stains and crumbs in the bed, smelled of smoke even though non-smoking, and 1 towel for 2 guest. They returned to the desk, and ask for refund as this room was unexceptable, or to be moved. Staff would not do either. Staff stated a housekeeper had been fired for not doing her job. But offered no solution. They had to leave and got to different motel because they could not stand it. I feel a refund is at least in order. I have filed several complaints, and get no response from motel staff. this just gives all Days Inn a bad repretation, and I can assure you I will spread the word

Hello WHG a few weeks ago I emailed you a letter to you about my stay at one of your establishments Days Inn in Colorado Springs. I reported to you the conditions to which I stayed. There were guns, drugs, police/swat team and people who were begging me to pay for their room these couples were in the lobby and one of them were sleeping in a corner. There were people climbing in and out of the lower bedroom windows (they pushed out the screens and the Swat Team came to the hotel because a man had drugs and guns and jumped out of the second floor window would just like to say not only was I uncomfortable in staying there but I feel like I was being taken advantaged of by your establishment. I gave one of the employees there $10 for that refrigerator because I needed to keep my medications cold. I was promised many times that it worked as I kept complaining that I didn't think it did. The employees kept telling me it would take time to get cold, I feel asleep and in the morning the fridge was still warm and I didn't trust to take my medicine for my diabetic issues. I paid for that fridge and yes it was replaced the next day but by then it was too late.

I filed a complaint with BBB and this was their reply to me.. I feel like this was so unfair, uncaring, callus and cold of The Days Inn to do to me.

Thank you for listening to me.

Toni

I have enclosed my results from the BBB

To whom it concerns:
We recently stayed at the Days Inn in Destin Florida. Approximatly half the electrical equipment in the room was not working. The refrigerator, microwave, coffee maker, and a good number of the lights were not working. We were able to get maintenance to find us another coffee maker.
Probably what concerned me the most was an external speaker mounted on the television. I tried to remove it but it was securely glued to the television. I have owned any number of flat screen televisions and have never seen an external speaker plugged into the television. I can not imagine what use one would have for the speaker . I took a picture of the television and speaker setup and would love to have someone tell me why it is there.

A grounds fee plus tax. Took our 59$ cost for 1 bed 1 nite to 87$. This was a motel in a small city near the projects. No grounds. No resort. No Days Inn. Glad I called 1st. Just needed to stop to rest till a.m. on long drive.Once I read reviews glad I stayed at a nicer motel near a casino in a beautiful area. Locked in price. Got conformation and email. Room was great for the sleep we needed. Never Will think of Days nor any related hospitality.

I have yet to call coperate but that is the first thing on my to do list. Days Inn Lancaster PA was one of the worst experiences my family ever had. we were charged multiple times for other rooms and after we called to complain they said there was nothing they could do to revese the charge because everyone had already checked out. I called my credit card company and told them to cancel the charge which I had notified the front desk rep/manager I would do since they were unable to cancel the charges. My credit card was reemburst and then the Days Inn decided the wanted to cahrge me again after I checked out for two rooms again. called back to ask why im being charged every manager said theres nothing they can do. To top it off I rented a ballroom space for my sons birthday party I emailed numerous times to confirm rooms and party with no response until 2 days before the event. I should of known we were off to a bad start. So we get the ballroom and the heat wasnt working the room was filthy. Now you think your going to get more money out of me for this horrible experience. I would not recomend this venue/hotel.

My family recently spent 3 days at Days Inn in Hawks prairie/Lacey, WA like we normally do when we are in the area; I must say it was the WORST experience we have ever had at this hotel to include the rudest management/ workers EVER out of all our stays there!! The 1st day house keeping brought us a vacuum and folded bed sheets to clean our own room. The second day we switched rooms to a bigger one and there were bed bugs along with used condoms in the microwave! When I called the manager all she could do was give me 10% off the next night and sent a house keeper to change sheets. The last day we were there one of the maintenance men made a very inappropriate comment to my wife and when we talked to the manager she called my wife a liar stating" he's normally a sweet person!" Then upon checkout the manager brought back dirty towels as the reason to keep our deposit stating they were "ruined" bc I cleaned up Gatorade my 2 yr old spilt and wiped up some wet cereal my 1 yr old made a mess with. Along with sheets my 1 year olds diaper leaked pee out of. The manager Breanna rudely stated "towels are only meant for drying off and not for cleaning up after my filthy kids!" Breanna also commented to a co worker loud enough for us to hear that she "cant stand white people who marry bc its degrading" behind where we were sitting waiting on the general manager to get there!!! I've never felt so discriminated and upset before! I will NEVER stay at Days Inn again knowing the general manager allowed the managers behavior with no repucutions towards a loyal paying customer !

It's been a week and I haven't heard back from anyone. I talked to someone about terrible service and rude behavior of the staff. The re# I was given

Dear Sir/Madam: I've stayed @ Days Inn in the past. The Lodging and Service has never been substandard. The following was observed/demonstrated:



1. Reception Desk phone wasn't answered/provided a voicemail bet 11 to 12 am.

2. Dead bold lock required several attempts to close completely.

3. No Dial tone, phone didn't work, unable to reach reception desk.

4. Clock face broken, didn't work.

5. White bed cover stained, appeared to be dried blood.

6. Dirty, burnt coffee pot bottom, unable to use.

7. Vinyl swivel chair dirty, unable to use.

9. One of two hangers broken, unable to hand clothes.

10. Tub, toilet, sink appeared 10+ years old, but functional.

11. Only ice maker in first floor hallway, sat in pool of water, and area smelled.



I requested assistance from Desk Clerk for washcloths, hangers; was told maintenance will help, and did not. I did not request another room, since curtains were open for other rooms. Other rooms appeared to be in the same shape.



A full refund - $55.07 for this Sub Standard Lodging and Poor Service is requested. DAYS INN - 601 Orange Avenue, Roanoke, Va.


Thank you in advance for your time, and consideration.



Sincerely,



Gloria

I am dissatisfied with my accomodations.
After a week now since making my reservations with the 1-800 corporate folks, I am dissatisfied with the hotel selection. Daily, I have called to beg for housekeeping issues and have been treated rudely and argumentatively by the front desk.
Today I feel I Have been treated the same by the Corporate CS rep.
I reserved a three week stay. I asked to be relocated to another hotel within the area, and was told this could not be done without management approval of the place I am staying

Very disappointed with this service.

Good morning,



I stayed in your hotel Days Inn -Southington this past Saturday night, August 19th. My confirmation # through Booking.com was 75341985. The account . I was with three children.



I was VERY unhappy with the visit. When we tried to check in - there was no one at the front desk. A women was outside talking on her cell phone, and she FINALLY came in to check us in after a few minutes. (I was told her name was Nyla). She proceeded to stay on the cell phone the entire time while checking us in. I asked for a larger room, however she said the entire hotel was booked. I paid the additional money to have a cot brought to the room for my son.



When we got to the room, around 9:00PM, the room smelled like smoke and the walls were so thin that we heard everyone next door, including a crying baby. The outside of the refrigerator had dirty fingerprints all over it. The cot was brought and my son had to go back to the front desk FOUR TIMEs, because each component of the cot was sopping wet.



At 2:00AM - two men tried to use their key to get into our room. When they couldn't, they came back down the hall a few minute s later with Nyla who proceeded to OPEN our door in the middle of the night!! We were TERRIFED - she asked if we had reservations and I said it was SHE who checked us in a few hours before (if she wasn't on the cell phone perhaps she would have remembered).



After breakfast the next morning, our keys were deactivated when we tried to get back into the room to pack.



I was travelling with three children, but even if I was alone, I would have hoped a chain such as yours would care more about the comfort and especially SAFETY of it's visitors...



Wendy Alanko