Delta Airlines Positive Customer Service Ratings - page 3

I had a good flight but what I wanted to comment on was the extra assistance I received. I needed assistance because I am unable to walk from one gate to the next. The gentleman who helped me was Naeem. He was so very helpful kind and pleasant, not just to me but everyone around us. He could not have been more helpful. I just wanted to say thank you Naeem.

What a wonderful experience flying on Delta! I flew round trip to Seoul, South Korea, from Tampa, via Detroit. I needed special assistance...wheelchair, and assistance between flights as I was traveling alone. I could not have received better service! The attendants, the check-in personnel, the flight attendants and crew were fabulous, even the food on board was good, considering the amount of people needing to be served. I would certainly fly Delta again, and would highly recommend them to anyone, especially a senior citizen like myself who needs some assistance while flying. Thank you, Delta!

Susan Carroll from Indianapolis airport was helpful kind and courteous in assigning James Reda and my reservation to travel home in inclement weather.

Deborah Reda

Hello my name is Hirut (Ruthie) Tsegaye-I flew from LAX to SFO on 10/22/2013.Mrs Rocio aka Ro Dep.125
provided excellent service, she is great.Please tell her
supervisor Victor Ortiz.We need people like her at every
customer service.Just want to say thank you!

I write to commend the services of Ms. Lisa Brisard; Customer Services Representative at your Atlanta Office.
Ms. Brisard was not only most courteous, assistive and professional, but she also averted what could have been a disastrous episode by the advice and counsel she gave when en route to Minneapolis on Delta Flight 4898 at 6:05am on 21 August,2013.
Her advice was noteworthy because we were unaware of Delta's policy about luggage costs for flights with a 24 hour layover and would have been in dire straits financially due to other unforeseen circumstances. Please convey our gratitude/commendation for her exemplary service.
regards;
Antoinette L. Thompson

On two occasions recently I had to use wheelchair transfer at Detroit. The two young gentlemen were Talal Bazzi and Kassem. Both of them were Wonderful - kind, efficient, and caring. Thank you. I was very impressed with their service.

I want to write this "goodletter" for the flight attendants working the front cabin on flight 130 ATL to MUC on 8/28/13. One of the best services' for a long time. The crews' names are as follows. Pam Wall..Brigitte Thompson..Audrey Barow..Phyllis Foster..and Linda Hindner..These ladies worked their butts off and deserve all the accolades you can give them. Please pass this on to the proper department. Fly Delta

I wish to provide a positive comment on the excellent service given to me and my daughter by Delta Cargo in New Orleans. In Particular to Mr Tommy Rowan. We found ourselves in a desperate situation regarding the shipping of a dog to Oregon. Mr Rowan while staying within the rules and regulations provided above and beyond support that allowed this situation to be resolved happily. Please see that him and the staff of the New Orleans Air Cargo receive our appreciation. They are a credit to your company and an example of goo customer support.

Delta Airlines is unique in that it has an honor guard to honor our fallen heroes. I will make a point of flying Delta! Bravo.

I would like to comment on the great service Renee provided when my flight to Minneapolis was delayed for two hours. Renee works for Delta in Boise and was very helpful with a plane load of not happy passengers. I had two flights that week. Delta 869 on Jun 24 from MSP to BOI and Delta 5688 on Jun 26 from BOI to MSP. Both flights were delayed about 3 hours due to mechanical issues. It was a tough week until Renee came to our rescue, answering our questions and giving clear direction. Please tell her thanks.

I want to thank delta airlines for going beyond the call of duty in flying my brother and his daughter from boi to grr and back.jon had a medical emergency on route st paul.you gave service at the hospital for his 11 year old daughter.I thought I was going on a 20 hour round trip to get his daughter but you took care of the situation getting a minor child to the airport to final destination.Im so greatful of you service and you have a customer for life in my travels.
thank you,
ROBERT COLLINS

Beshtar provided my wife with wheel-chair assistance in the Detroit airport on Sunday, July 14. Our plane was one hour late in arriving so that left us only 20 minutes to get from a gate-A to gate-C 34. The gate had to be at least 3/4 mile away through a tunnel and up two elevators.
Beshtar rushed us there assuring us all the way he would get us there in time. We are 80 years old and so appreciated his wonderful attitude and assistance. We made the plane. Thank you Delta.

I want to Thank you for helping my son. I will be making post on all Military Sites and groups I am in about how wonderful you where to help after my son's morning started out on the wrong foot. He is in Fairbanks Alaska and flying home to Raleigh NC, on leave. He went to check in not knowing he wasn't suppose to check in at Delta. Your employee got him on the next flight out and also now he will be getting home sooner. She even got my number so she could call back in case we got disconnected because my son and I had been call for 45 minutes trying to find out where he needed to go. I got hung up on 3 times. No help until I got on the phone with her I wish I had her name. Thank You so much we will be using Delta for his flights.

I was really impressed at the wheelchair service provided by the people at Detroit airport. He went all the way to help my dad through the check point with such easy-going and cheerful attitude which made all of us feel so comfortable. I can not say the same for the people at the Atlanta airport. Keep up the good work.I am not sure wheelchair service is provided by the airport or airline, But we always fly Delta.

My brother and I recently travled from Nashville and changed planes in Detriot in order to fly to our destination.

My brother is disabled and required a wheelchair.

The care we had at the Detroit was amazing. We couldn't have asked for better service.

Thank you so much.

Gail Allen
Nashville, TN

My Nme Is Richard Dufresne Flew On Tuesday June 4th, From Portland Maine To Tuscon,on Flight 1249 & 1240 I Was In A Wheel Chair And The Sevice Was Great I Want To Thank You Guys,nrsa Is Make Sure Both Crews Are Notified Of My Coments.

I'm writing in regard to our experience on our trip from Flint, MI to Newark, NJ airport. It would have been a horrible experience if we had not had the assistance of Sotir, Amir, Sara and Lamar who aided R. LaPan and myself M. Dillon with wheelchairs thru the airports. What a great experience we had!! They were most cheerful and extremely helpful. R. is blind so any assistance was tremendous. They made our trip the best ever as we were attending a wedding in NY for R's son. Please give them all the Kudoo's you can from us and we'll look for them again if we need. Please let them know we love them all. M Dillon

Due to my daughter's hospitalization from a car accident on the way to pick me up from Hou.Bush Intercont. on May 15, I needed to change my return flight until she is released from the hospital here in Houston.

Sheri handled my situation and my request with professionalism and COMPASSION. I've been a nervous wreck for days, so I probably vented a little, but Sheri was not only patient and helpful, she showed great concern and was comforting.
I hope that she knows what a blessing she is.

L.K. Humphrey

May 5, 2013 I was flying out of Ft. Wayne, Ind. my flight was delayed and had to be rerouted .......your agents were "nicer than the had to be" their names were Chris Homco and Brian Fenstermaber. These young men should commended for their diligence, kindness and profecency of their job. They were kind to all that needed their assistance and were patient and kind to all. I look forward to another layover in Ft Wayne.



Sincerely,

Sylvia B. Statenl

In July 2012 we missed our flight from Miami to New York where we were to meet our 17 year old granddaughter. The Delta employees rebooked us on a flight to New York that afternoon but not in time to catch our connection to Sweden aboard Delta. Employees also booked our flight to Sweden for the following day and also got us the same seats as we would have had on the flight the day before. We also had wonderful help in booking a room for the night in New York and assured us that all of our luggage would be on the plane the following day.We cannot thank Delta employees enough for making the outcome of our trip to Sweden a pleasure for our granddaughter and us. It was a graduation gift for our granddaughter. This service has made Delta our favorite airline.

I recently flew from Detroit to Tulsa accompanied by my 90 year old home health client. We have begun to fly from Detroit, although we life closer to Cleveland, because of the wonderful service we receive. I can't tell you how much easier my job becomes when there is someone to help me juggle my lil lady, a walker, 4 suitcases, a medical bag, 2 carry on bags, and 2 purses. Everyone is so kind a efficient. We will continue to fly Delta from Detroit for all our future trips. Thanks for making our trips a wonderful experience!

My husband flew out of Boise Idaho to Phoenix for a job interview. Neither one of us has flown for at least 8 years. Renee at customer service greeted us as we came to check in. She was absolutely the BEST help ever. She walked us through everything and even found my husband a window seat in a great spot. We really appreciate her. Thank you Renee!!

Angie Wood

Had a great trip to and from my parents 70 th
wedding anniversary and my fathers 92 nd
birthday

I want to commend Memphis gate agents Dena Moore and Trina Boyce. My husband who is a Delta Retiree and I were returning to
Raleigh/Durham on a recent Sunday evening flight. Weather conditions caused flight delays and over booking conditions on our return flight and we needed to get back. Gate agents Dena Moore and Trina Boyce worked with us. We were rebooked three times as one alternative was to go into Charlotte and we would need to get a
rental car back to Raleigh/Durham. Finally they found two seats on our original return flight that Rwas over two hours late. Thank you to agents Dena Moore and
Trina Boyce _for their excellent customer service.

We were traveling through Dow and needed wheel chair assistance both going on our trip and on our return. On the way to Charlotte, NC, we had "Big Mo". He was wonderful! Such a nice person and extremely kind. A real gentleman.
On our return, we had Ryan. he is an extremely personable young man. He was also very kind and has a great future. We hope he will continue his education. His parents should be very proud.
We thank both of these gentleman. They both went beyond what was expected and we are so appreciative