Delta Airlines Positive Customer Service Ratings - page 4

Attn: Brian Lyons

Had a very positive experience with Merlynn Eidsvoog while trying to use online reservations! She manually did our reservations with grace and attentiveness, not to speak of patience! Job well done!

I want to inform you of 2 excellent ticket agents at FLL. Today is an extremely busy day, with long lines & cranky customers. Both Dedra D & supervisor Karen W conducted themselves with courtesy & a smile under some stressful circumstances. Please let them know that they helped at least 1 customer who appreciated them!

Carrie Butler

I had a very delightful exsperience with Delta. I had never had to fly using wheel chair assistance and the help was wonderful. I was very surprised at the friendly staff. They rushed me from plane to plane coming and going. the staff was right there to pick me up and assist me with my mobility needs. I would have never made my destination in time for the next flight. Thank-you.

First of all, I would like to say that while most people only comment on bad experiences, I try to give credit where credit is due, especially when employees go above and beyond to help. My son and I travel a lot for some medical issues he has and on this trip it seemed as if everything that could go wrong did! We were traveling from a very small airpot (TRI) to (MEM) with a stop in Atlanta. As we were leaving Memphis we had some issues not related to delta but a supervisor (Harold Garner) was extremely helpful and actually resolved the issue. I was just so shocked that he genuinely cared for our issues and did everything he could to try to ease my worries. Also at our small airport (TRI) another delta employee there(I couldn't remember his name) also went beyond for us as we were late for a flight. Most of the time I get "well there's nothing I can do." So this time I wanted to make sure these employees get the recognition they deserve!

Delta did a great job when our flight was canceled - put us up in a nice hotel and paid for transportation, food, etc...thank you delta!

On January 28, 2013 my return flight from Liberia, Costa Rica was cancelled as a result of a scratch on the outside of the plane. While the service cart was entering the cabin it hit the plane and made this scratch. The maintenance crew detained the flight, took a picture and sent it to experts within Delta. The concern was due to the location of the scratch next to the door it was felt the seal could be compromised.
This was a three hour wait on the plane. The Pilot and Cabin Crew provided excellent customer service. The passengers were served water right away, boxed meals were brought in, there was air conditioning at all times and the Pilot communicated with the passengers. These communications were frequent which for me dissipated anxiety of not knowing. Even if there were no news the Pilot would confirm he was still on it.
It was determined the plane was not safe for passenger travel so the flight was cancelled. Immediately staff was on deck to provide meal and hotel vouchers and reschedule flight for the next day
As a side note, I have flown Delta for several decades, mostly domestic, and have watched this airline grow and improve. I will have to admit there have been times when some flights were sub-par but I must say there has been a vast improvement from years past. Way to go Delta! Keep up the good customer service while waiting on the tarmac for hours.

Orlando Airport Fl: Kathy A./ Phylis / Debbie
On 5 Jan 13, My Elderly Mother In Law Missed Her Flight Due To A Traffic Accident Delay. It Was The Last Direct Flight Of The Day To Bostin. The Above Baggage Staff And Supervisor Went Way Beyond Their Duty To Assist Us. Outstanding Support And Professionalism. This Carring And Customer Service Is Why We Use Delta. Job Well Done !!!!

We want to commend Delta Airlines on how they resolved a problem with my mother’s flight. She had arrived at JFK for an international flight with an old copy of her passport. The Delta desk had only one person, who was too occupied to assist. By the time she called the airline and got a call back, it was too clearly late to get home and back with her current passport. Her traveling companion (her niece) got on the flight and my mother accepted and purchased a replacement flight on the next day.

It was too rushed and chaotic to figure it out at the time, but after the trip we asked for an explanation of why the new flight was so expensive, and eventually got clarification that it was a same-day fare, because it was slightly under 24 hours in advance. I won’t go into more details, but after several exchanges Delta acknowledged that they had contributed to the problem and could have offered a later flight with a next-day fare. They refunded us the difference, which was significant, more than half of what they had charged us. The customer-service representative had allowed us to explain our complaint and agreed to a fair resolution, where a lesser company might have argued that they had not broken any rules after her mistake, and could have kept all that they had charged us. We appreciate the professional and understanding way Delta resolved this.

Over the Christmas Holiday I had to get to a wedding. Originally I had a 3 hr layover in ATL before getting to SAV. There was an earlier flight and Desai Khyatiben, the person working the counter, was super helpful and friendly and got me on the flight. This helpfulness is the reason why I fly DELTA.

I don't understand why they say Delta employees are rude, I found them to be very friendly and accomodating. I really like Delta Airlines. I would give you five stars.

I used DL 295 on December 11th on the way back to Narita/Tokyo from Atlanta, Georgia, where the annual meeting of the American Society of Hematology (ASH) was held. I had to attend many meetings during the ASH to discuss important things in English which resulted in a tremendous stress and caused the aggravation of my stomach ulcer. I used to bring the drugs for stomach ulcer with me, however, the drugs were in the suitcase and were not available. My stomachache was severe with nausea and vomiting and severe diarrhea which were intolerable. I knew that Delta airplane had several kind of drugs on board. Several years ago, I saw an american passenger who had been just discharged from Johns Hopkins university hospital for his hear disease a few days before his trip from Detroit to Philippine. The american passenger aged seemingly over 70 years old complained of anuria and shortness of breath. To my surprise, there were handy EKG, drip infusion sets, diuretics, blood pressure raising agents in the airplane at that time. However, on December 11th, flight attendant named Karen Nielsen said that there was only aspirin in the plane nowadays. My symptoms continued and of course I could not eat anything. While I was lying on bed groaning, Ms. Nielsen visited me and gave her alka-seltzer which relieved my stomachache significantly. Please tell her my gratitude.
With the warmest regards
Kazuyuki Shimizu, MD

i flew out of columbus ohio on the afternoon flight at 1 something to minnapolis and from here on to san jose. then i flew back on december 3 on your 1240 flight 726 into minneapolis and from there on into columbus oh. this was my first time flying with oxygen. i just want to say how healtful all of your employees was. i was a little worried about flying with oxygen but from the time i got to columus all of your employees from skycaps to stewardess was all so very helpful and me feel comfortable. i was treated very well from colubus to san jose and from san jose to columbus oh i just want to say my experience was very nice. i will definely use your service again whenever i fly aain THANKS AGAIN

A nice feature is that Delta will take your number to call you back and hold your place in line so you don't have to stay on hold for hours on end. The robot that answered me said I should expect a call in two hours and I got a call back in three, so I was satisfied with that. This was even during a peak busy season for the airline because of hurricane Sandy.

Delta Airlines
Sue Robinson
Complaint Resolution

There is no complaint here! Recently my husband and I flew from Seattle to NYC and returned from Montreal via Minneapolis to Seattle. Since I live my life in a power wheelchair and cannot walk or stand I require an aisle chair and assistance for each entrance and exit. That is a total of twelve individual teams who assisted with my transfers and each knew exactly what to do to make each move as smooth as possible. From retrieving a lost shoe to being guided through the maze of the Minneapolis Airport so that we made our connection despite being last off and first on each team was outstanding. Some damage occurred to the armrest of my chair but that too was handled with courtesy and amazing speed. You have all given us no choice but to ALWAYS fly Delta! Joanne Hjort and Dennis Raymond

I would like to express my gratitude to Mary Anne
Garcia for providing an excellent service today, Oct. 9,2012 at LAX. She was checking in international flight throughout Salt Lake City. Very knowlegable, friendly and thoughtful. Great job! Amazing! Thank you so much!

To whom it may concern,

I am writing in recognition of the terrific service offered me by one of your check in employees (Fay Felicia)who went way beyond the call of duty to help me as I checked in on Delta Flight 1106 leaving from San Francisco Airport at 7:50 AM, to St. Paul Minnesota on July 27, 2012. I had placed a very valuable bottle of wine (worth > $2,000) in my cary on back-pack at the last minute to bring to family on the East Coast (forgetting this would not be allowed). I was travelling with my wife and 3 small children, so things were "typically" chaotic. The security team of course refused to allow me to bring the bottle on-board, and suggested drinking it (at 7:30am !) or pouring it out. I ran back to the check in desk (risking missing the flight) and asked Ms. Felicia if she could store the bottle somewhere until we returned in 2 weeks, or at least give it to someone who "appreciated" a great wine. As I boarded the flight (as the doors were closing), Ms. Felicia appeared with the wine which she had sheparded through security. This was no small effort for her, and made a huge positive impact on our family vacation (to have lost this expensive gift would have put a real damper on our vacation). I hope in someway she can be recognized for this very positive action on the part of a very satisfied customer.

thx and please affirm that this message has gotten through.

Randall Vagelos, MD

Last evening I experienced the most extraordinary care that one could ever even hope for. The gate agent "Mike' at DFW Terminal E Delta Flight 1810 to Atlanta called me personally on my cell sharing that He would put me on an earlier flight if I could make it for he saw that my connections in Atlanta would be such that I would not make the connecting flight to Jackson. When I arrived for the new flight the gate had just closed and He THEN put me on another airline that enabled me to get home earlier than I would have. What a scenario of excellence.
Thank you Delta and thank you Mike.
Jim Hughes

I would like to thank the guys that went out of there way to get myself and my security dog from one flight. I was surprised that the gates were closed, but they opened one since they saw the line outside.

I can not thank Delta Airlines enough. American Airlines cancelled my son and his new brides flight without any notice to St. Lucia. Just hours before leaving they went to print their tickets only to find the flight was cancelled. His new bride was in tears. American Airlines did contact Delta and made arrangements for them to be on the next flight. Delta went a step forward and upgraded their seats to business class and then to 1st class. Delta did not have to put them on their flight let alone the upgrade. Thank you very much for saving the day and making the dream of a beautiful honeymoon happen on time. They planned and saved for this perfect trip and without Delta it would not have happened. MANY thanks!!!

I would like to say THANK-YOU to Delta Airlines in Green Bay WI. On Sept 12th 2012 we arrived there with our son Josh who was leaving for 2 years with the Marines. While he was getting his ticket a Delta Airlines personal came up to me and asked if he was flying with orders at that time I told her yes and she asked us if we would like to wait with him until he boarded his flight. You can not begin to know how very much we as parents appreciated that.It was nice to be able to spend that extra time with him as 2 years is a long time to be away from your family. My only regreat is that I didn't get the employee's name. So Thank-You once again!! John & Kathy

Delta,

My son has been flying back from Afghanistan after being deployed. He was scheduled to have a 24 hour (yes, 24 hour) layover in Baltimore. Thanks to your staff, he was able to catch a flight to Atlanta with in hours. Once there, he was accommodated on a flight to Killeen TX. and will sleep in his own bed with his wife tonight. I just want to thank you for recognizing the sacrifices that our soldiers make. I am forever grateful.

While flying Sunday 8-26-12 from Memphis Tenn to Hartford Ct my wife & I spent from 8:30 AM untill 11:55 PM before we got home not very nice when we booked this flight in April of 2012. The real reason I am writing your attendant at Detroit Metro Airport the name JOAN KOWALSKI not only went out of her way to help us she made us feel good even though that was almost impossible.Please be sure to commend her because in my business I would love to have a employee like her
Thanks James F Dinunzio RH CT

APOLOGY TO DELTA AIRLINES
On August 18th I wrote a note about my dissapointment in Delta concerning the ticket my daughter had but died before the flight. I did not know that the airlines had credited her credit card and wish to apologise and THANK delta for the refund and kind note of sympathy.

Fantastic, best fligt attendant ever on the flight from San Antonio (Sky West flight #4618; Monday August 20th; departed at 2:20 p.m.) to Salt Lake. Her name was I think "Ivy Murphy". She had a great, great, great attitude; provided great service to all on board and; is a great example of a well trained flight attendant. Please covey to her "job well done!".

i recently had what could have been a very trying experience flying with delta on 10AUG2012. thanks to Robin who was working gate c08 at Detroit. she not only got my plans all straightened out but made my wait informative and pleasant. she was professional, pleasant, patient, and so helpful that the plane to Charlotte that left 5 hrs late, passengers on that flight were in decent spirits during their wait. in my opinion Robin is the perfect example of what your employees should be and hopefully are. i hope you have some way of rewarding her because she deserves it. thank you Robin and thank you Delta, james priddy