Dillard's Customer Service Complaints - page 3

Renee the manager of homewares was asked to help with my return of mens slacks which i bought two days before and the zipper stuck then broke. There were non left in my size, but there were some which had 2" longer legs. I asked if they would utilize their inhouse seamstress (who knows be by first name as I am a long-standing very good customer). I was told NO. I told the clerk, to get Renee's superior on the phone as that is not an acceptable answer and that I was very offended. Susan-the assistant store manager (Fayetteville AR) wouldn't agree to have the pants hemmed ($6) but would agree to $10 off the price. I agreed but can't help to wonder why they just can't honor a longstanding high end customer? They just cheapened themselves immensely, and it's a taste that will remain in my mouth. I can easily find their brand of clothes on-line at true high-end customer-conscience venues. Take notice - your stock is at an all-time high, start taking the effort to move onward and upward.

Dillard's website payment has been impossible since Wells Fargo took over. The site changes monthly and weekly and when you contact support they are rude and do not help. either through ignorance or do not care. Impossible to use. I cancelled my account of many years and will not shop Dillard's going forward if this is all they care about their customers.

Bought a watch for our Son's 21st birthday on Saturday. Gave it to him Tuesday. Watch didn't work. Called Dillards 800 customer service number. Agent told me "We don't change batteries if that is what you are asking." Explained again that we bought the watch on Sat. This is Tuesday. Agent told me to take it back to the store where I bought it and "if they have another one, they will exchange it" No apology. No sympathy for the fact that this was a special gift for my son's 21st birthday. I will NEVER shop at Dillards again and will be sure to tell everyone I possibly can through the internet how bad the customer service department is!

Dillards card has been a nightmare since Wells Fargo took over. 2 late marks on my FICO over a 56 cent payment and 35$ fee. Have had card for 15 years. First time ever been treated so poorly by customer service.

When Wellsfargo took over Amex my payment wasn't going through and they keep telling me my checking acct wasn't valid.I told them I've been using the same checking for 25 years.today I got a letter saying it was a bank error, their error.But I was so upset with the rude customer service that I paid off the acct, tore up the card and sent it back to them.in as much as its their error I should have the late fee back.Very bad experience. Dillards shouldn't have dealt with Wellsfargo.

Once Wells Fargo took over the credit card branch for the American Express card everything stopped working. Following instructions I created a new userid and password. Three weeks later when I tried to sign into the website the account was suspended. The Customer service agent supposedly gave me a new password but the account is still suspended. I refuse to provide personal information over the phone and they refuse to talk to me because of it. Not even the last 4 of the credit card will work for them. I have called -and been kept on hold until I hang up. They want email addresses too. They harass people to death. Wells Fargo and Dillards are the WORST companies.

In November I paid my payment online as usual for it to be paid on due date of 11/10/14. I happen to go through my e-mail after that date and find Dillards had send an email on 11/8/14 saying everyone has to go into another accont and set up for direct payment that the anyone that had made a payment it will not be credited since they changed to Wells Fargo. The e-mail did not look authentic so I called Dillards. The man told me to wait and make sure it didn't go through on my bank and then go in and set up new account for wells fargo. I waited a week and did just that and made another payment. He also said he would waive the $25 late fee. In December I get a paper bill stating I owed $70 which I knew was not correct because the late fee was waived. So I only paid $50. This past Saturday 1/3/14 I get a phone call saying my bill was late in December and I owe $20. I again told them what happened and they still said I have to pay what the statement says, which is ridiculous. They have called me again tonight wanting the $20 along with a $35 late charge saying because I didn't pay the full amount on statement that it was considered late. I even talked to the manager and she would not listen to me when I told her this all started with November switch over. I am going to close my account but I also asked for an address to send a complaint letter to Wells Fargo. Dillards will be losing my business. I told the Manager Dillards should have sent their e-mail about the change before November 8 when people like me set up their payments the beginning of each month. I set up my payments to be paid on the day they are due. They should have given everyone a month to get their online accounts set up for payment. I have gotten now where with Dillards management. They just keep telling me I have to pay whats on the statement even though the late charge was waived. I am so done with this company!!!

Dillards return policy is very bad they do not care about the customer and making sure that the customer knows her/ his right.
I will never buy anything from them nor I recomed them to anybody.

As required by Wells Fargo, I had to register my existing Amex/Dillards account with Wells Fargo to pay my bill online. I payed my bill online ahead of due date.I get my bill this month with a $20.00 late fee.I called the number on the statement and was told that there was not a current bank account number on my account, even though I see the last four digits of my bank account on the screen for payment submitted. I am disapointed in Dillard's and will never have have anything to do with Wells Fargo. This is what gives banks the rip-off reputation. Shame on you Dillard's for being a part of it....

This transition to Wells Fargo for Dillards has been beyond pathetic. You cannot register for on-line banking. They give you a customer service number and no one knows what the problem is with registering. Finally, I got a customer service person with a little knowledge yesterday afternoon (after 10 phone calls) and found out that they had reissued cards on 11/17, and that no-one can register for on-line banking until you receive this new card. Unbelievable!!!!!!

I have been calling for 4 days now (about the new issuer Wells Fargo). Still have not reached a human. Have held for as long as 30 minutes and then phone automatically disconnects

I just received an email confirmation about a bathrobe that I ordered and it showing the wrong color.

My order and I ordered a pale blue medium robe. The confirmation shows color to be peacock and I DO NOT WANT THIS COLOR. Please change or cancel if the light blue isn't available.



Thank you,

Shirley Owens....

I bought two pair of shoes on sale Sunday at Dillards in Dothan, Alabama. I just happened to be in Dillards the following Wednesday and the same shoes were 40% additional off. I was told they would not adjust the price and if I returned them and tried to buy them again that they would "put them in the back" and would not sell them to me. (Kind of ugly . . don't you think?). Three days later and they would do nothing! I might understand if even a week later, but really . . three days? Dillards in Dothan, Alabama is the worse store to buy anything. They could care less about customer satisfaction. Totally wrong! Wish everyone would boycott Dillards and maybe they would change their policy.

I bought two shirts and one dress with 3 days return limit. Dillards sale rep told me I can return the item within three days. When I got home and looked at the price tag on the dress, it stated "damaged". I went back the next two days after purchase and planed to replace the damaged dress. I couldn't find anything I like so I wanted to return the dress. Anyway, I saw Dillards offered more 40% discount so I thought about the other two shirts and asked the sale rep if I could get price adjustment. The sale rep immediately told me that I needed to return the item and buy the same item again. She said that it will not be fair to other customers that I was holding the shirts for price adjustment. I said price adjustment policy is common in any dept. Anyway, I told her that I came here to return the dress that I bought two days ago and found the dress was sold as damaged. She said "Oh you can't return the damaged item." I said no one told me and no signs were present that the dress was damaged. I said I later found the word "damaged" in very small letters on a small price tag. Then I found that the dress has a small hole on one of the sleeves. She was so RUDE and told me I should have read it before I bought it. Who would know that Dillards is selling damaged clothing. Even a car needs a "Car Fax." I was so angry and pointed at the receipt about the " 3 days return limit." The receipt did not have one word about the dress being damaged and sold as is, or anything about the sale of the dress being final, no return. Instead, I was told that I could return within 3 days. Then she gave me a store credit. I said it should return to my debit card. She told me that I have to contact customer service. It took me a long time and was a horrible experience with Dillards. I shopped at Dillards for 12 years and never returned anything. This is the first time and felt so horrible. I read other comments talked about late money return to your bank account. I will watch that. There is no sorry or apology. I told them I never will shop at Dillards again. I just want to tell other customers to be aware. Stay away from Dillards. Bad price, poor customer service.

I shopped at Dillard's at arrowhead mall today and had a terrible experience just to purchase 2 bras. When I asked for help finding Dillard's brand bras Erma said these three racks are what you are looking for. I told her exactly what I was looking for and she said this is all we have. After 30 minutes looking I asked for help again

I guess once again the more things change the more they stay the same. I was undecided at first if I was going to post this or not but It is still bothering me so I will. Shopping at Dillards today with my family bought a couple of Polo/Ralph Lauren articles of clothing for my son. We shopped quite a while and ended up buying two Polo tee-shirts and one pair of Polo jeans. Needless to say after we left my son decided to go back and purchase some Polo sneakers to go with these... articles and ended up wanting to exchange one of the tee-shirts to better match the sneakers. Well when we got to the register we could not find the receipt but I didn't worry because with todays technology. I'm able to pull up any transaction from my debt account instantly. When we got to the register to make the exchange the sales clerk stated " You couldn't have bought this there isn't any "pop ticket" or something like that. I stated " I know the items were purchased I purchased them myself from my account. This went back and forth and so on and so forth until I stated I wanted to see the manager. The manager arrived and stated that the shirt could not have possibly been purchased because this ticket was not on the tag. So I became very angry I had just got off work and I hadn't had any sleep at all. I asked for my money back for all the items I had purchased. He (dept. mgr) called the store manager and she stated the same thing and refused to refund me all my money just the two items they claimed were on the reciept. This meant I would have been out of over $50 dollars it may not be much but it's mine and I worked for it! Well when they pulled the jeans out of the bag they discovered that the sales clerk had put two tickets on the jeans and one on one of shirts. This means she rung up the jeans twice and one shirt instead of two shirts and one pair of jeans. They became immediately apologetic with there feet in their mouths. The saddest part of all one of the employee's that happen to be african-american pulled me aside once this fiasco got started and stated " She (sales clerk) is biased she thinks every black person that comes in here steals. I saw you when you purchased your items. I'd return it all back!" So I thought back she and another lady began watching me and my family time we entered the dept and every turn we made they were there on top of us. Well to finish up I yes I was actually over charged and recieved a gift card for the excess. But the whole thing was so tramatizing I'm still upset and thinking about writing there corporate office....

I stopped by Dillard's to buy a suit. To my surprise, I couldn't find an associate in the mens suits dept. I finally found help that was inadequate. Will not repeat that again.

Dillards has closed two of the 3 stores in Columbia, SC, the first in 2003 and the second in 2008. The remaining store at Columbiana Mall on Harbison Blvd has a policy of placing a maximum number of days a return can be made and printing the return day limit on your charge receipt which is as likely to be read as the terms of a wireless contract. After finding that a shirt I recently purchased from them under their store brand had a production flaw in it that caused it to "bunch" at the shoulder, I pulled my receipt dated 11 days earlier and noticed it had a "3-Day return limit". Since the shirt was only $15, I don't feel like driving 25 minutes across town to argue with a sales person over it. I now don't feel like ever driving 25 minutes to this store to do any more shopping ever again. I guess Belk will get all my future business. I wish Dillard's luck in keeping this store open with these kinds if policies.

They are sorry. I paid for the item with a txu debit card and discover. And i had my receipt. I nolonger had the debit card.they coild have put it all on my discover.

Dillards on line statements would not allow me to pay my bill on line . the site told me try latter . I did this for three days no results, finally I called the phone # after going through prompts and more prompts I finally got a person that told me they could do nothing and that my account was past due and late fees where charged and they could not be waived. they also stated that there was nothing wrong with the site.Dillards customer service is a farce. it should be called customer disservice.

I have shopped at Dillard's several years usually at the Wolfchase Mall in Memphis TN. There is one employee working there that is always following me around asking if I am ready to check out or would I like a dressing room. I advise the person I am looking and will get with her when I am ready then in about 3 minutes she is right back in my face with the same ole questions. I was even in a dressing room and she came knocking on the door asking about the sizes of my clothes this is bothersome and not very polite. One of her superiors should advise her to leave people alone especially while they are trying on clothes.

I have been waiting for Dillards to come fix my broken expensive sofa. I purchased this hunk of junk in September of 2013. This hunk of junk has been in my home since October of 2013. The mentioned hunk of junk broke the first of November and I had to wait on a part to come in it finally did. I called their repair people to come out January 21st 2014. They know how long it has been sitting in my home broken. They told me February 4th, I said NO I wanted them there on January 28th. They said they would well today is January 30th 2014 its still broken and they are wanting February the 4th. I told them NO NO NO NO!!!!!!!!I am the customer and its either they come out and fix it on my time or they can refund my money every penny plus reimburse me for the delivery charges!!!!!! I did call Dillards Corporate and ask to speak to Mr. Dillard but was not connected!!!! When I ask why they were not out on the 28th they said it was due to weather issues, I said you send people from Dallas Tx to my area and I know the roads were open again another lie to get their way of February 4th!!!!!

The customer service at Dillard's in St. Louis Galleria Mall really stinks. There is one particular female who work in the shoe department is so not service oriented it's ridiculous. First of all I was not greeted. Never asked did I need help, which I did. I saw the sales person was not with another customer, but I had to approach her. She gave me a bad vibe. I asked her for a pair of shoes, while she was getting the shoes I was walking around looking at other shoes. She put the shoes on the counter and left them there. I returned to the counter and waited for about 10 minutes for her to return but she did not. She was talking to other employees. I watched this for a few minutes. She never turned to see if I was at the counter or not. Some one else asked did I need help. He asked who was waiting on me and I told him she did not return and I did not want to deal with her.

i ordered 2 red halter cami tops and when i got back in town i opened the package and only had one in the box. My reservation store 0253. Was wondering what I have to do now to get the second one, they billed me for 2. Thank you, Lynor Turner

I have been to several Dillard's throughout the US and the DILLARDS FLORIDA MALL is a throw back to the BAD days.
It is constantly unkept, dirty, short staffed and lacking in any service or smiles.
I travel miles to another Dillards or just go to MACYs.