Dillard's Customer Service Complaints - page 2

I was shopping the Dillards in Fayetteville, AR, and I went into the fitting room. There were two girls using all the available space and showing each other what they had tried in the mirror outside the dressing room. They quickly told me that they were using the fitting rooms and that I would have to wait, so I did. When I was ready to pay for my items, I found the two girls standing behind the counter chatting and to my astonishment, they actually were on duty sales associates! Never once did they ask if they could help me, and even made me wait BEHIND THEM to try on clothes in the dressing room. On the off chance that these girls work on commission, I went to the shoe department to check out, just to make sure these two idiots were not compensated for their terrible behavior. I have visited a few other times and I am not impressed at all. I spend lots of time cleaning out my own dressing room and trying to run down an associate just to purchase the items I've picked, and sometimes I just give up and leave.

If there is worry about the pensacola branch, I feel I can assist in aleviating the problems. I do not want to give my name as my best friend would be fired even tho me. Hence, employees were told they would be fired if they talked to the gentleman that came from corporate a couple months ago. I ran a very successful company that when sold we had exactly 1206 employees. I see and hear things every day for the last 2 years and some things in my opinion are very detrimental to the branches success. There is so much positive potential at the store. I know much better could come from the branch if some proper changes were taken.in my 30+ years experience I can see this is possible. Thank you for your time.

Just got off the phone with customer service and it was the WORST experience I've ever had! I am being charged a late fee for not being able to make my payment online (which is the only form of payment that I can make) due to THEIR regular system maintenence. The supervisor Elizabeth (emp# 5998) was very disrespectful saying that it's my fault because I didn't call to make the payment. Granted there was a Late fee that I was charged the month before and they waived it for me. I appreciate it and take full blame for it. I always pay well over the minimum each month for my balance and you would think they would take this into consideration and cared for the customers but that's a big NO! I will be sending an email to corporate as well.

Shopping at the Northpoint Mall, Alpharetta, Ga Dillards on 07/07/2016 between 1:00 - 1:30. Upon entering the store the fire alarm went off. Customers were walking around confused, not knowing what do do??? The ladies at the cosmetics department ushered customers out at the nearest exit. There was no loud speaker directions as to what to do. Apparently, the majority of the employees did not know what to do. In this time in our country, Dillards needs to train their employees on situations like this to keep themselves and customers safe in their store. Fortunately, the alarm was turned off and the fire department told us everything was fine. That was almost 20 minutes standing outside the building NOT knowing what was going on. Employees need to be trained and above all, being INFORMED of what is going on. I love the employees in this store and shop here often. I want this to be a safe environment to shop in the future.
JoAnn Jones

Service Nonexistent. No Bridal Registry Knowledge Of Location,once Located Registry Clerk Could Not Operate Computer And No Manager Avaliable For Help. After Many Problems With Purchase Gift Wrapping Another Complete Disaster.
Registry Not Updated At This Time.

I purchased 2 pairs of SUMMER shoes, online, and received them late february. I live in Ohio and also wear a size 11, which is not the most common shoe size in women's shoes. I decided in early June (when it was finally nearing summer) that i did not like the way the shoes fit (they were NOT worn) and took them to my local Dillards store to return them. As noted they are UNWORN and STILL BEING OFFERED AT FULL PRICE online. I was refused a refund on my credit card (the means of the original purchase). I asked for a merchandise credit and the answer was NO. I talked to the department manager who echoed the same sentiments (NO return/NO refund/NO credit) as well as the Assistant Store Manager (who I know personally). NOPE, nothing. None of my MONEY will EVER be spent at this disgusting store EVER again.....

I was at Dillard's in Odessa Tx to do some shopping. I'm a 100% disabled vet and have a tax exempt Dillard's card which I got out of Oklahoma. It's good at all Dillard's stows, and used before in Midland Dillard's store in Tx. Tax exempt transactions were always done at registers. Odessa store says I have to pay full price at register then take to customer service for adjustment. Had to request manager to come out of office to talk with me he told me same thing, found him very rude.

I just returned from the Dillards location in Glendale, Arizona - Arrowhead Mall. The interaction I had with a sales associate in the Women's formal dress department is the most humiliating I have experienced.
My husband and I have been shopping since February 7th, 2016 for various formalwear for a cruise we will be taking this coming weekend. Our cruise departs on March 13th, 2016.
Our first visit to this department was on February 7th, at which time we purchased a $358.00 gown. The same associate I dealt with today is also the associate who sold me the dress, she was very pleasant at the time of the purchase. I have made several dress purchases on-line since the purchase on 2-7-16. We have spent approximately $550.00 in dresses and another $100.00 in accessories.
My visit today was to return a dress I ordered on-line. The dress arrived last week. I tried on the dress and it did not fit properly - the top left shoulder of the dress would not lay flat. I placed the dress back in the plastic, back in the box and brought the boxed dress to the store today. The dress has been in the box since after I tried it on a week ago. I never expected the treatment I received today. It began with a wait at the counter before I was helped - two associates passed me by before acknowledging me, they saw I had an on-line box. I told the associate I needed to return the dress I ordered on-line and it was defective. I explained the defect to her, though she questioned it and could not see how it was defective. The associate (upper middle age, light brown, blonde hair, small in stature). The associate proceeded to throw the dress on her face and smell it - she did this several times right in front of me and stated she needed to call a manager. When the manager did not respond immediately, she threw the dress on her face again and proceeded to accuse me of wearing it - "it smells like it has been worn." The dress still had all the original tags. Her tone and facial expression, not to mention the lack of eye contact was humiliating. I very calmly, though I was very taken back, told her I had not worn the dress, it has been in the box since last week, it is for our cruise and we have not taken our cruise yet - we depart this Saturday. Still no response from a manager, so she proceeded to scan the invoice - still smelling the dress and questioning where the defect was - this went on for quite some time. She began the return (it was purchased with my Dillards card). A manager finally called and she stated she did not need them anymore, "I took care of it," she exclaimed in a very nasty tone. She then proceeded to process my return and gave me a receipt - did not make any eye contact and said, "Have fun." I had intended to look for another dress in the department to replace the one I returned, but after this event, I chose not to purchase anything, especially not from her. Thank goodness I met a pleasant associate at the make-up counter where I made another $100 purchase.
I have never been accused like this before and never felt so mistreated, a horrible experience.
I would like the store manager to contact me.

Contacted Dillards at Hulen mall 3 times. The first two times, the phone rang until it was disconnected. On the third call, after 10+ rings a customer answered the phone and stated that she too was looking for assistance.

I purchased a top for my mother for Christmas at Dillards in Austin, TX in November and mentioned it was a Christmas present. I even discussed with the salespersone the fact that I wasn't sure it would fit, but she told me just to keep the receipt. When you buy a Christmas present you expect to have some time after Christmas to return it, especially if the recipient doesn't live close and you have to wait to have it returned to you. When that happened and I went to return it, I was told they had changed their policy and you only had 30 days to return it, even with a receipt. Now, if you shopped for Christmas, say the first week or so of December, that would mean you have to return it the first week of Januauary. Shame on you, Dillards! I didn't get my money back, I went to another store to replace my Mother's Christmas gift, and I will never Christmas shop at Dillards again. And, I am Level 4 at Nordstroms, so you are missing a lot of money.

This store in Collierville TN has the worst customer service in any store I been in ever. I believe it worst than Walmart. I am not going to beg anyone to spend my money. No thank you

Dillards would rather lose a customer than changing a man's fragrance and they have they bad customer service and I am really disappointed of the customer service and I will never buy anything again from dillards and cancel my Dillards card

I cannot believe this!!,I ordered an electric knife for Thanksgiving, and I just checked the order staus. They delivered it to the wrong zip code!!!! Of course it is being returned to sender.

I returned a sweater I bought last week with my receipt. I wore it to work and a couple of hours later, realized there was a hole in the armpit. When I went to return it the manager was called and she said that Dillard's does not sell damaged goods, plus it had been worn. Instead of tucking my tail and leaving, I decided to go to another register and see if my problem could be resolved. A saleslady suggested I go to Customer Service which I did. I was given a gift card with no hassles! Before leaving the store, I purchased a blouse, and two pair of boots. Two years ago, I purchased $2,000 in furniture and Dillar's has ALWAYS been my favorite store. I hate Macy's, but after this experience, I am very disappointed. You would think a store worth millions and millions could afford to give a person an exchange for a $100 sweater! I work for Talbots and they take back anything without being interrogated! I guess Dillard's really doesn't need my money since they are already rich!

Pat Jeffcoat

I purchased some shoes from the Dillard's in Chesterfield, MO. The cashier did not give me my change. She swore she did, but she didn't. They told me they would count the drawer down and also look at the tapes. They told me they could not give me my money back because she said she gave it to me. They said they were unable to look at the tape, but I know for a fact she kept my change because she asked me to put in email address for my receipt instead of giving me my change. I am very disappointed with the service I received. I don't go shopping to have people steal from me.

I am highly disatisfied with the quality of service I received. I have been going to your store for years. But after this I will shop at Target. I came in for help and one Ashley Selvidge. She was extremely rude and when I calmly told her to help, she changed her attitude. When I left your department I went to my car. I checked my wallet to see how much I had left to spend. I was short $100 I could not prove that Ms. Ashley stole it but I did leave it unattended in her care. I wouldn't be shopping at Dillard's anymore.

I was at dillards today Cielo Vista El Paso Tx. Associate name Gabi from children's section didn't even try to help me when I tried to complained to manager they said that Blanca left and whoever took over from houseware/bedding didn't seem interested about my complained. Soooo sad...high end department store with Thrift store service. I don't know if I can even rate this visit even the manager is Soooo rude!!!! 9/26/15 at7:45 pm. If any corporate care you can e mail me if you guys care at all!!!!

I purchased a dress on 7/29/15 for my granddaughter's wedding (9/19/15). Tags were still on and it had not been worn when I tried to return it today, 9/9/15. The reason I was returning it is that I found another dress I liked better, also from Dillard's.
They would not take back the first dress because it was passed 30 days. I was told I could take a store credit, but since I had already purchased a second dress, that was not acceptable to me. I therefore had to return the second dress, (the one I really liked). I felt that since both dresses came from your store, you would have been more accommodating to a good customer! I will not be shopping at Dillard's any longer. Thanks you, Mary Raymond, North Canton, Ohio

It would be nice if you would do something a about the music you play next to your customer service phone that makes it hard for people as well as your staff that comes screaming while your customers are on that phone.

St. Joseph, Missouri Dillard's is the worst place to work. Penny Kirkes, the store manager has no business being in that position. She treats her employees horrible. She has no compassion or empathy for anyone. She wakes up in the morning and asks herself who can she screw with today and then goes after that person. Example - An associate had a baby and she wrote her up for not calling in that day (No Call No Show), REALLY?? She keeps people that yells at customers in front of other customers and are insubordinate and fires the people that are there every day doing a good job and doing whatever is asked of them. Way to go Dillard's in keeping that peach. Get a clue and start firing the ones that need to be fired. They are doing your business no good. No wonder the St. Joseph Dillard's is losing money

I called Dillards at the Southpark Mall location. I asked for the jewelry department. The phone range for several minutes and when the girl answered, she seemed extremely put out that I was calling with a question. I wanted to know if they carried Alex and Ani bracelets before I drove all the way there, as I am not that close. Her response was yes. When I asked if they had any nautical ones in stock she said yes, but I would have to come into the store to see what was available. She was extremely put out that I bothered her.

We were at the Dillard's in Knoxville center in Tennessee. My husband and I purchased an Micheal Kors large hamilton on 8/13/2015. The same day I received the same handbag from my sister,I took the one I purchased back to Dillard's in the Knoxville center mall. My husband and daughter were treated very poorly. The clerk basically accused them of having a replica instead of the real thing!!! After looking the handbag over and seeing she was wrong she offered no apologies or anything.just saying how she remembered them bringing handbags back before. On that ,yes I have brought handbags back if I spend that much money on a handbag I am going to be satisfied with it. If it's to big or to small I will return it.But this person was really rude and arrogant Dillard's is a nice store to shop but with associates like that you will lose customers. She mentioned she used to work at Belk also probably was fired. What happened to customer is always right? Or showing respect to your customers? This associate was very unacceptable she was extremely rude and nasty to your customers. Accusing a customer of bringing in a fake mk handbag and had no proof to back up her accusation was wrong!!!!!!!plus she was running her mouth when they where leaving.

Bought three pairs of pants a few days ago. The blue ones didn't fit properly when I got them home, so I took them back to the Ridgmar store and asked the clerk if I could return them. She looked as if I'd just handed her a fresh turd, then noticed that the tags were removed, but in the sack, told me "In the future, if you intend to return something, you need to leave the tags ON." I told her that I'd assumed they would fit, as they were the kind I usually buy, but seemed to be low-rise. She told me "Ralph Lauren changed the style TWO years ago..." Ok, I'm willing to suffer her condescending attitude if she will just credit the purchase. She then holds the pants up to examine them, very carefully. She asks me "Do you have a dog" to which I replied, "No." She then whipped out a clothes brush and spent a long, long time carefully brushing them (to shame me, I suppose). I finally asked her if she could just complete the return and send me on my way, then she could brush them all afternoon if she wanted to. She said, "We have to make sure the returns are not defective, it's store policy." I could have done without the humiliation. I realize there are customers who are chronic returners and take advantage, but I am not one. The irony of this is that 25 years ago,I worked at this store, in the very same department. I would have been disciplined (at best) and fired (at worst) if I'd ever treated a customer this way.

Beachwood Mall-very rude saleswomen in jewelry dept. Second in line to make purchase. Totally ignores me and helps woman after me? I was not invisible.

Order

I purchased 3 dresses--2 of the dresses were for functions on the week end of June 27th. I did not receive the package until June 30th, because of your policy that does not allow for re-routing of packages by Fed-X. Fed-x attempted the first delivery on June 22, and I was not home. I contacted Fed-X to have the package delivered to a Fed-X store for pick up after hours near my home. I was told that the package could be picked up until June 24 at this location. When I went to the store on 6/24, the package was not there. I was told that there was a mistake, because Dillard's does not allow re-routing of packages. A check of the computer revealed that the 3rd and final failed attempt had been made to my home on June 24. I contacted customer service at Dillard's, and the representative verified this policy. And, I was told that with 3 attempts the package would be returned to Dillard's and a credit would be made for my purchase. I received a call on 6/27 from Fed-X that the package was in Munster, Indiana, and would I like to come to that location or have the package delivered to the store I requested on 6/24. I agreed. I returned to the same store on June 30th, that I had gone to for pick up on June 24th, and picked up the package. I feel that I was grossly inconvenienced by a ridiculous policy that was in force one week, and not in force a week later. I purchased dresses elsewhere for my engagements, and I am returning the 2 of the 3 dresses purchased from Dillard's. I will not be making future purchases from Dillard's because of this policy, and I have shared your policy with a few friends. Unfortunately, working people are not at home mid-afternoon to receive packages. . . .