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Dish Network

Customer Service Ratings and Comments

Dish Network is ranked #161 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 37.38 out of a possible 200. This score rates Dish Network customer service and customer support as Disappointing.

NEGATIVE Comments

188 Negative Comments out of 207 Total Comments is 90.82%.

POSITIVE Comments

19 Positive Comments out of 207 Total Comments is 9.18%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • OMG!!! SELL THIS STOCK IMMEDIATELY AND MAKE SURE IT ISN'T IN YOUR MUTUAL FUNDS!!! They DO NOT UNDERSTAND THAT IT COSTS MORE TO SOLICITE NEW CUSTOMERS THAN RETAIN THE ONES THEY HAVE!!! Stock will crash as they loose the slew of customers that they paid so heavily in marketing to obtain. That should wake up their executive management team who obviously didn't pass their business related courses.

    I just spent almost two hours on the phone with Dish Network. THEY ARE ABSOLUTELY HORRIBLE!!! For the second time in 3 months - their equipment has crashed!!! IT IS JUNK!! The first technician hung up on me - after I waited on hold for 10 minutes to talk with them. I HAVE BEEN THROUGH 7 "customer service" (HUGE JOKE!!!) representatives in the last 2 hours - and I've been hung up on 5 TIMES!!! Most of those were not intentional to my knowledge - but each time you call back you are put on hold for 5 minutes until you get to a "live" person - where you have to start all over again. WE had Dish 7 years ago - cancelled because of the horrid service and went to cable. I was assured when we signed up that they had "corrected" their previous customer service issues. WHAT AN IDIOT I WAS! I will probably end up turning the contract over to an attorney and canceling the service. Direct TV has a multitude of class action lawsuits pending in a multitude of states for these type of practices - maybe my attorney will be interested in taking one up with Dish. Looks like there are plenty of people that would welcome the opportunity to join in! Thank God - I have legal insurance that will cover this at no charge to me. PS - After all of this hassle - they did offer to credit my time without service - WOW!! Really? They should be embarrassed. I think I'm going to write a letter to their board of directors and their top 10 investors. SELL THIS STOCK SHORT!!!

    murffy 9/1/10 5:42PM

  • Tech support is bad, I feel the out sourced it because I cant understand what they are saying and they are rude. Been a customer for over 15 years and if it was not for the programing,,, hello direct TV. Maybe I should just go look at there, Direct TV's programing and be done with them!!!

    Scrmn6guns 8/31/10 4:24PM

  • We checked into dish network to replace Bright House but when the installer came he told my husband he couldn't install product because tree limbs were in the way and voided the order. They took $34.15 out of our checkbook without our authorizing transaction and because of this we received 2 late payment fees of $31.50 each. When I called them about this the supervisor told me she would refund the $34.15 but not the overdraft charges which we shouldn't have to pay because if they hadn't taken the 1st $34.15 out we wouldn't have had this problem. I'd have to say their service SUCKS BIG TIME AND DOESN'T WANT TO RESOLVE THIS!! DON'T PICK THEM.

    I'm extremely upset 8/26/10 4:34PM

  • I recently called to install Dish Network - after receiving a pre-billing to my credit cards along with a $10 and $1 account test type charge to my account and a Thank You for signing up for automatic payments to my credit card, which was never communicated to me, decided to cancel. The customer service # is a recorded menu with no option to speak to a live Rep. I attempted to email a cancellation but after 4x and days later received a reply that stated that a cancellation could not happen by email, and was given a telephone number. Called this and did finally get to a human. Who hung up on me. The menu repeatedly asks for an account number which I did not have, as this was to be an new installation. One week later, did finally get to live person after repeatedly hitting the Star button on my phone. BUT was then sent to a salesman to 'finalize' the cancellation but who continued to argue that I continue with the install. Definitely an experience I will never forget and will never go with Dish Network.

    yazu 8/24/10 9:58PM

  • We became new members in 7/10....not only did we get double charged at first, it took us all of 7 months to straightened out (with CenturyLink absorbing some of it because Dish refused!) They delivered wrong equipment then charged us a $100 upgrade. It just kept getting worse. Now they "forget" to bill us, then want it all upon receipt (not due date...we bundle) send us shut off notices, our bills have not been right since we started with them. We will be going to direct TV soon. CenturyLink is not much better...AT&T where are you!!!!

    DEE 8/24/10 1:05PM

  • You guys dont know how much i hate dishnetwork. I am stucked with the 2 years contract. When you are a new customer, they promise this is free and that is free and when the time comes, there is always a charge. I am so frustated. I cant even describe how bad their customer service is. They are so rude and unprofessional over the phone.

    carol 8/22/10 7:24PM

  • We have had Dish Network for 12 years and had 3 totally BAD experiences. One was today, Sunday, we were to have a " CONTRACTOR" come to install a new receiver, satillite and new wiring for the house. When he arrived I said we were to strongly suggest totally new wiring. He wouldn't do it and called his supervisor. I called Dish to talk to the person I spoke to the day before who suggested many thing to have them do to update our system. (12 years old)
    WELL AS TO NO SURPRISE!!!!!!
    AT THE END OF 6-7 HOURS HE SAID WE NEEDED NEW WIRING BUT HE WAS TO "FAT" TO FIT INTO SOME PLACES TO DO THE WORK. HE PACKED UP THE DISH FOR OUTSIDE AND THE RECEIVER (NEW ONE) HE WAS TO REPLACE AND LEFT.
    We were to place a call AGAIN to dish to schedule another appointment to have the work finished.
    BEFORE HE CAME WE HAD SOME TV BUT AS OF TONIGHT WE DON'T HAVE ANY TV.
    WHO IS RUNNING THIS COMPANY? IT IS A DARK WALL BETWEEN THE CUSTOMER and the company!

    Anonymous 8/22/10 4:33PM

  • After being a customer for only 3 days my receiver went out. They would not sent out a technician and expected me to wait until a new one arrived which was 6 days later. I finally got in touch with the corporate office and they ended up sending out a service tech the next day. Their customer service reps were rude and treated me like they didn't need me as a long term customer. I felt like I was stuck with a 2 year contract and too bad so sad for me being a sucker. Wrote to the corporate to ask for a divorce.

    deborah 8/22/10 2:14PM

  • i live in a two story apartment building and the guy above me got service with dish. a tech guy came out to install now i have such a huge mess in my yard he cut down old wires and threw them to the ground to install new ones the new wires he cut and have of them ended up on the ground. so i called to complain after talking to three people who cant speak a word of english a manger got on and told me they will file a complaint and the mess will maybe get picked up wihin 5 to 7 buissnes days DONT GO TO DISH I REPEAT DONT GO TO DISH!

    F*#KYOU DISH NETWORK 8/21/10 2:49PM

  • Dishnetwork is nothing but a rip off, they lied about their contract and then once you are hook they lied to say they are unable to received payment from your account, so the next thing they do is send you a bill of double payment, once you call them to discuss the bill somehow they are able to use the same creditcard, same account to withdraw money from your account, now you have to pay more 2 months of billing, sad to say we need to have a class A action sue

    teebird 8/19/10 2:53PM

  • Getting to a "live" person is nearly totally impossible. They want you to self-support for every single technical problem you have. After calling three times and pushing every button on the phone several times, I was finally transferred to a live person. He promptly told me to unplug and replug my receiver. When it seemed to work, the told me to call back if reception went out, which it did immediately AFTER I hung up. Two calls later, instead of helping me, they merely said, "We'll send you a new receiver". I got the new receiver, but when I tried to follow the instructions for installing it, nothing worked. The whole process is a "circle jerk".

    don't know 8/18/10 9:04AM

  • So I move into a apartment complex that has a contract with dish network. I cant use my contract anymore cause of the one dish network signed with the apartment complex i moved into. So i spend 40 + minutes on the phone with an account specialist who tells me i have to honor the contract. Only after i blow a complete gasket and threaten to contact the better business burea does he concede that i can talk to his boss (after telling me numerous times that he was the account specialist and didnt know who else i could talk to)SO i get put on hold for like 5 minutes then His boss gets on apologizes and tells me I can get out of my contract with no fee's and walks me thru the return process on the equipment. Why do i ahve to blow a gasket to get this couldnt they train the account specialist to do this or are they trying to strong arm people into paying out their contracts? Isint that extortion? Double dipping at the very least. unbelievable! truly a perfect example of whats wrong with big business.

    allan 8/17/10 12:15PM

  • Dish service is substandard and very unaccomidating when changes need to be made.

    My father passed away 20 years ago the service is in his name. I can not terminate the service until I send a death certificate, change the service into my mothers name and then change options or terminate.

    I chose to terminate this account.

    Anonymous 8/16/10 4:58PM

  • I just got service with Dish about a month ago and my Dish is already messed up. I called them and they said that they could not do anything about that I would have to wait to get a technician out here to take a look at it. I said fine schedule me for a technician then they pop out telling me that the earliest to get a technician to my home would be the 26 of August and I called them on the 9. That means I will have to satellite for 18 days. WTF???? I will find a way to terminate this contract. This is so stupid.

    Anonymous 8/14/10 4:15AM

  • I had Optimum Triple Play but then Isaw a Dish Commerical and change. Then they came the same day but they have poor signals and they didnt have all my childrens channels that they used to watch on Optimum Alson they recommended Verizon as our Internet It took 2 weeks for Internet to come so we switched back to Optimum.TO EVERYONE DONT GET DISH IT IS THE WORT THING POSSIBLE DISH IS THE WORST!

    nothing 8/13/10 8:29AM

  • Been a perfect customer for 8 years. Asked them to change my service from regular to HD Tv. Came out three times, twice without the proper equipment. Wasted 3 5-hour time blocks waiting for them. Spent hours on the phone with 6 different customer service people. All were curteous but clueless. No communication with technician. At the very end they offered me a week of free service for my trouble. After laughing at the insult I cancelled my service and went with a competitor. When will American companies relearn how to do business. No wonder we are sinking quickly.

    JJF 8/12/10 3:39PM

  • Am I the only one who is sick of being a loyal Dishnetwork custom (me for 3+ years now), and the price keep creeping up often, yet you go on line and they post that 'New' customers can get basically what you have now, plus free stuff 'for life' and other discounts - for the next 2 years! for about HALF what i'm paying now. The CURRENT paying customer is supporting their bottom line NOW, not the fish they are after. I think I'll start playing the ol switchero between Dish and Direct TV about every two years and then I'll ALWAYS be the 'NEW' customer with better rates.

    Anonymous 8/11/10 4:44PM

  • I ordered the 120 family package, $19.99,for a year. I understood the added fees & taxes. I have been a customer since May 12,2010. What a rip off.The first bill was $56.00 plus, the second $76.00 plus, this month $86.00.There chargeing me $24.00 for what was to be three months of free HBO/Showtime. I have called twice canceling(if you don't they keep billing for these after the three months), they charged me during the three month freebie. How frustrating in a world already full of frustration. I wrote them, maybe that will work, who knows.

    cw 8/10/10 10:26AM

  • THE WORST. I had a direct tv account for TEN YEARS and did not have a fraction of the signal loss and system problems that we've experienced with this company in ONE YEAR!!!!
    Customer service is always at least a 20-30 minute phone wait and their service reps then go into robot mode--repeating some scripted babble that neither addresses the issue nor leads to someone who will. I GREATLY REGRET SWITCHING FROM DIRECT TV. Now we are getting a european signal feed in every imaginable language....but the rep says they're working on it....for the last two hours.

    Disapointed in MICHIGAN 8/10/10 4:02AM

  • Worst customer service I have EVER seen all they want to do is tell you whatever it takes to get you off the phone. This morning I got up ar 5:30 all my channels were foreign language. First 3 calls I got cut off, the 4th call had to hold 30 minutes only to be told signals were mixed with foreign signals and was being worked on. This company NEVER offers any compensation to it's customers. What ever happened to CUSTOMER SATISFACTION!!!!!

    nanny j 8/10/10 3:28AM

  • I called to find out if my pack included the Big-10 channel, which it does, so I could then why I am blacked out on it in TX (NOT Big-10 country).
    I go through the normal prompt BS and then they tell me they can't take my call at this time and just hung up on moi.
    If, DirectTV didn't have the same poor comments here as does DISH, I'd cancel in a heartbeat!

    jdurkee 8/7/10 12:07PM

  • I just got the service today. I am already unhappy. Can we get an attorney to sue these suckers for lying. The company is seems it is worst than Time Warner and Comcast. Sorry , you guys are having problems but we should not let them get away with this..

    stopabuse 8/5/10 2:22PM

  • i am really sorry that I even got this service I have had nothing but problems Everyday I have to reset all recievers or Iam serching for signal this is so annoying and when I call they want me to pay 15.00 for a tech to come out I DONT THINK SO!! this is not the first time either
    I havent even had this for 2 months. my 3 month of free shotime and HBO what a joke I CANT EVER WATCH IT. its always serching for signal I shouldnt have to reset it everyday in every room PLEASE. so sorry that I even swiched from direct now!

    unhappy 8/4/10 7:27PM

  • I called to set up new service, but had to cancel before the tech came out because my landlord wouldn't allow it to be installed. I got the first month's fee refunded, but they refuse to refund the $35 account fee because they say they didn't charge it - the local contractor did.

    07-15-2010 Electronic Refund 26.73
    DISH NETWORK-ONE T 800-894-9131 COUS
    07-13-2010 Fee -35.00
    DISH NETWORK-ONE T 800-894-9131 COUS
    07-13-2010 POS Transaction -26.73
    DISH NETWORK-ONE T 800-894-9131 COUS

    Look at how this is billed. It all says Dish Network. If the local contractor is using their name without permission, then it is fraud. If they do have permission to steal money - I was never told I would be charged this fee - then Dish Tv is responsible for what they do and should be refunding me this money. I shouldn't be stuck in the middle of this.

    Fed up in Minnesota 8/3/10 6:16PM

  • I have been a customer for about 7 years. I referred my mother in June. I called and set the connection up because she was moving into her new house due to a tornado which destroyed her home two years ago. So my husband and I wanted to gift her the service, which I thought at the time, was with a great company. We made an agreement for the official promotional packet of $24.99 for a year which after that the price would be at the original rate. They failed to say that in July channels rates would be changing. So the channels I had now would change. When July came sure enough I had to call because my mother was not getting her favorite channel. Which I made sure was there after the installation was done. When I called in July that was when I first heard that the channel packet changed. Now instead of the promotional $24.99 a year with the channels she had. I had to upgrade to $39.99. What happened to honoring the agreement that we made in June for the year. Dish Network wants customers to keep their word with agreements made.....what about Dish Network? You need to disclose those kind of changes before customers commit to an agreement. Only one month of $24.99 not the year. I will keep Dish Network for the two year agreement, even if they do not keep their word. But in two years, you have lost my business and the person I have referred. This will be the last person I will ever tell to connect with Dish Network. I wish that I had known about the changes up front. But in my opinion all that Dish Network was interested in was a sale and their two year commitment to lock the customer in. You need to train your representatives on full disclosure. Not just on the sale. Dish Network, I am a cusomer who believed that you were a company of intergity.....it is disappointing to find out differently. So, official promotion deals are not really deals at all. Just a way of deceiving the customer for their two year commitment.

    Anonymous 8/3/10 9:18AM

  • We had an contract agreement with Dish Network september 2009, at that time over the phone and infront of the installation specialist it was agreed that that the contract would not exceed $73.45 for the services: America's Top 120, HD duo DVR Receiver, HD platinum, Surya for $73.45. for 2 years. After 3 months, they increased the price of the services to 78.63, and next month to $90. They used duping sales tactics to get the customers and they increase the price, voilated the agreement. Now they are charging even to return the equipment if i cancell which was not mentioned at the contract. There customer service is the worst night mare one can imagine. Since the service I took, every month i spent atleast 3-4 hrs to resolve the billing issues. These is the horrible and worst selling practice/customer service i ever faced. I think FCC should penalize this company for cheating customers.

    sk 8/2/10 4:35PM

  • I change my Dish for a better option, but as soon as I informed the company that I was cancelling he services, they started their sour-looser act. They presented me with a big balance in my account to be paid ASAP, I talked to at least 3 different reps, until I finally had someone who took the time to check the system and reminded me of the early cancellation fee, and I agree to make that payment. He explained that I will need to sent the equipment back in not more than 30days, but then they took weeks and weeks to send the proper packing. I was calling every week, until 7 weeks later the packing material arrived with a label.
    I returned all and kept the record, as a suggestion from UPS. Now I received a bill for 15.00 dlls for the shipping. They NEVER told me that I will need to refund for the shipping, which I can charge to my account with UPS for only 3.00. Now a week after I received the bill their Rep called asking for the payment over the phone or they will send the bill to a collections agency and have my credit score affected by this un-paid bill....Can that be possible??

    more 7/31/10 10:32AM

  • Dish Network is the worst cable co i have ever delt with. They change fees whenever they want with no notice, their customer service is very unprofessional, and i am having to call almost every month for something. I DO NOT recommend dish to anyone.

    tazmanianangel 7/27/10 4:09PM

  • This company sucks. They are suppose to always provide a signal. I have had nothing but problems with their equipment and when I loose signal I can not get a hold of anyone. We are experiencing system wide problems and can not answer your call at this time. I live in Las Vegas for crying out loud. You can not provide reliable service? I am done with this company.

    Anonymous 7/27/10 1:32AM

  • I'd like to know why they have pay stations you can pay at but they do not take your receipt number??? This company is horrible just like Charter!! Companies like this need to recheck their business ethics and the phone operators also whom can be very flippin RUDE!!

    KHODIE 7/25/10 5:34AM

  • We have had dish for 7 yrs. During that time we have had the receivers replaced numerous times. All because they are refurbished. We are lucky if they last 4 months. Sometimes Customer Serive is good and then other times not. We have been through this so many times, when we call we do not need to go through all the Bulls**t steps,just send us another receiver. Today we hooked up replacement receivers and one of them still did not work, so now we have to wait several more days for another. Will it work who knows. I am about at the end of my patience. And they wonder why customers are rude. I will not recommend Dish to anyone!

    Anonymous 7/24/10 5:08PM

  • I have tried and tried to get Dish to fix my ongoing lack of service. They can't seem to find the problem. There customer service in terrible. I have tried to talk to a supervisor, but they continue to disconnect me. I believe their goal is to wear me out. They are winning!!!!

    boz99999 7/23/10 1:29PM

  • Since the crappy, refurbished receivers last about 4 months before needing to be replaced, I would love for just one customer service agent to get the replacement order right on the first try so I don't have to make a second or third call to straighten the issue out.

    Dish network sux 7/23/10 11:01AM

  • I have had Dish for over 4 years. It was great until about 2 year ago. The equipment was starting to become unreliable. I was told by the call center, I could purchase a service package to repair their equipment. I told them I would concel service. It took 19 minutes, one hang up and another 10 minutes to get to a service rep to cancel service. I also would have to pay $15.00 to send my reciever to a centel warehouse location or be charges $400.00, this included a part of the dish antenna. I ask if I could return it to the company that installed in locally. The answer is NO. The only worse service is AT&T. Those people are totally lost.

    swamp 7/22/10 8:38PM

  • We live in Colorado, and have had DishNetwork for several years now. Recently we decided to move to Iowa. I called Dish a week before our scheduled move-in date to set-up install in our new house in Iowa. After talking to the rep. I thought everything was good to go. My son and I are watching tv, and he notices that the time is an hour ahead, and that we no longer have our local(Colorado) programming. I call dish, thinking it was a mistake, and was told that since they had to change my physical address to my new Iowa address, that my programming would now be Iowa programming, although I would still be in Colorado for the next week. After several minutes of arguing and stating how absurd that was, I asked how we could correct the problem, and she said all we could do was cancel the transfer order, and I would have to call back closer to my move date, which meant we would be w/o satellite for several days once we arrived in Iowa. So I cancelled the order, and I will be cancelling Dishnetwork, and switching to DirectTv.

    mtobin 7/22/10 6:58AM

  • I called to cancel my Dish Network today. This was after having been a customer of theirs for about 7 years. I pay my bills on time, I haven't asked for additional discounts, I've been a very good customer. We're trying to cut back on our bills, we're living on one income because of a layoff one year ago. After two phone conversations and two "chat" conversations with Dish Network, we were not able to reduce our monthly fees without losing channels we watch frequently.

    I called DirectTV and found I was able to get the channels we watched for half of what the Dish Network fees were. I talked to Dish Network again, and still no improvement in the monthly fee. I then signed up with DirectTV. It is due to be installed tomorrow.

    Tonight, I called Dish Network to have them disconnect our service tomorrow evening. The gentleman I spoke with said service would be cancelled at whatever time I specified, that disconnects are done at midnight. I arranged to have it disconnected tomorrow at midnight.

    Well, I guess I'm just TOO TRUSTING .... as soon as I got off the phone, my service was totally disconnected. I immediately called back, another rep said they always disconnect immediately, and not at a pre-arranged time. He offered to reconnect service if I paid a month's service fee, then I could call back tomorrow and cancel. I asked to speak to his supervisor, he said "good luck" when he transferred me. The supervisor could not reconnect without a $100 charge since it was already disconnected, and there was no additional person/supervisor to speak to.

    Do not believe Dish Network customer service reps ..... they lied to me tonight and they will never have my business again. I will also make sure everyone I can reach on the internet or my personal friends know that Dish is not to be trusted.

    no dish 4 me 7/21/10 7:44PM

  • I just got off the phone with a customer service rep. This was some of the worst customer service I have received ever. My phone call was answered very quickly and I spoke with Jay. I told him I had questions about the ad received in the mail and he promptly asked if I had a credit card. I told him that the questions were for a friend and I was told “Then, have your friend call back. Bye!” I tried to explain that I just wanted to get pricing and was interrupted by him and he stated “The prices are on the ad.”
    What Jay did not give me chance to explain, is that I was calling for a person who is a paraplegic and trying to get services for his home. Instead he chose to be rude and very unprofessional. I can truly say that I would never have expected any of that but, after reading all the other horror stories I am not surprised at all.

    WorldsFinestGM 7/16/10 10:32AM

  • Here we go, miscommunication amongst co-workers. There is obviosly a need to retrain in the customer service field @ dish network, and have employees on the same page.I was told that a payment by mail was acceptable and would secure my account , only to awake to something totally different.If an employee words can't be honored , that says a great deal about the level of uninformed and lack of knowledge in the product and guidelines that dish network has. As a paying customer , i expect the product,( all the way from customer service to installation, to management)to be a quality experience, but obviously not the case here. If you can't stand behind your customer service , i won't sit in front of your service....Lie, Lie, Lie....Keep your word, i will pass this experience on to as many people as i can...thanks for nothing....
    Final Bill

    Final Bill 7/16/10 10:23AM

  • So I found this blogg looking for a way to get a phone number to dish in the the united states. I was on hold waiting for customer service rep and wow I actually got one in Texas. She spoke english and was helpful. After one month four calls and alot of stress my problem was solve in minutes. She informed me that there are 11 call sights and alot of them are out of the country. Unfortunately I can not just call the one in Texas so it is his or miss but I the Future I will let them transfer me over and over till I get an American. Doesn't Dish get it outsourceing doesn't work. When my contract expires I may have to use local cable at least I know they are Engish speaking.

    Helpme 7/15/10 1:20PM

  • I would like to say only one thing dish network only care new customer. If you are existing customer you will get nothing no discount even if you have problem with your service they will charge you to fix it

    sali 7/15/10 11:13AM

  • Oh yeah, I was on the phone for a total of 63 minutes !!!! got hung up on...NObody could find a supervisor...!FOR an HOUR!!!! I know when I did work the supervisor was ALWAYS around and could be reached...WHat the heck are they doing !!!!??????I'm done with DISH...I don't need it that bad...Think about it...WE are the ones that keep them in business...I think those stockholders should get off their duffs and start answering some questions. Makes me wonder what the heck they are using our money for...Drugs ? WPMD's? Who's to say they are not? and that goes for ALL of the other companies that we are automatically paying out of our accounts...DISH is not the only company that does this....I say hopefully for the last time NO AUTO PAY !! You are setting yourself up for major malfunctions and disappointments.. I'm done with them

    dontuseAUTOPAY !!!!! 7/12/10 11:56PM

  • I finally got to talk to a supervisor. She reimbursed my $ is what she said. Now alls I have to do is wait 3-5 days for it to show up in my bank account.. What the heck am I going to tell my landlord? NO AUTO PAY !!!!!!!! Don't trust them or ANY OTHER company getting into your bank account !!!! I thought at first it was sooooo easy and is has caused nothing but disruptions in my life...I'm writing a check , buying a stamp and send it snail mail..ENOUGH of these large corporations sticking it to the common man. Tomorrow my auto insurance will be paid by a check sent in the mail with a stamp. I wonder what the heck they are using our money for? There's gotta be something going on for this horse baloney to happen....NO AUTO PAY !!!!! No matter how EZ it looks, your going to get it stuck in your butt.

    dontuseAUTOPAY !!!!! 7/12/10 11:37PM

  • I have had a very bad, costly experience with DISH Network. If you have "auto-pay" take it off immediately!!! They take funds out of your account without authorization! I'm NOT rich, I had just enough $ to cover my rent, but thanks to DISH I no longer have it..$326.99 !!!GONE !!I had a bad reciever, I told them about it. They sent a new one. I had no idea what to do with the bad one. Good thing I kept in in the box they sent the new one in. DISH said they sent a prepaid UPS sticker to send it back. There was no sticker! I had no idea what to do with it. No emails, no phone call, no letter in the mail stating that they were going to take money out of my account! or trust me I would have done something about it. Even my bank called me to ask if this was an"authorized" transaction, since they know what goes on in my account. I told them no and was trying to get ahold of DISH to find out what the heck was going on. Now I send the dam thing back, FInally got a confirmation that they did recieve the reciever at 7:30 tonight. This happened 7 days ago. AT 11:11 tonight I finally recieve the email that I was suppose to get 2 months ago !!! stating that if I dont send the reciever they are going to CHARGE my account......! I immediately called tham and now I am on hold and it is 11;57 !!! and thEY JUST HUNG UP ON ME !!!!!!!

    dontuseAUTOPAY !!!!! 7/12/10 10:59PM

  • I hadn't had any problems until I recently started experiencing signal loss. When I called, they said they could send a technician out, but the cost would be $15. I pointed out that I had a service plan, and they said the service plan reduced the cost from $95 to $15. I inquired as to whether I owned the equipment and they said I leased it. I had to point out my confusion over why I was paying for them to fix their own broken equipment. When the tech couldn't answer that question, I asked to speak with a supervisor. It took her 10 minutes to locate a supervisor. When he took the line he could do nothing but repeat the party line. AVOID DISH NETWORK. They have hidden fees and, apparently, poor equipment that they will not pay to maintain.

    Daimon 7/12/10 2:50PM

  • Worst company ever! Not willing to work with customers needs. I will never recommend Dish tv to anyone.

    Anonymous 7/12/10 7:29AM

  • Worst company ever. Before deciding on Dish I was told by multiple people of Dish that certain channels would be included. I was told yes and I asked many times are you sure and again was told yes.

    On the day of installation the channel was not there so I called Dish and was told I had to upgrade the package. I was told this was not told to me and they transferred me to resolution services. The guy said there was nothing he could do except offer me pay per view coupons. I asked to speak to a manager and was told "what do you want me to do about it?"

    I was shocked by that comment and I asked how can you treat people like that. His response "do you have any more questions for me?" and I hung up.

    I was also told that we could record and watch 2 separate shows at the same time in 2 different rooms with the dvr. Not true...if 1 show is recording, you are forced to watch that show in the other room. What is the point?

    So the next day I called and was told I could walk to the dvr and do a manual button press to shut off dual mode, but we were never be able to watch 2 separate shows and record. I was told for this to happen they would have to send me another receiver and it would cost 200.00.

    I then got to looking at the contract and I never signed it. I called asked if I never signed it how can I be held reliable. Needless to say I sent the equipment back and paid for shipping. Because if you use their shipping they charge you.

    So when I did speak to the executive resolution dept they agreed that if I did not sign I could not be held reliable.

    So I faxed them what I had and today I receive a letter dated June 17th but was not sent until July 7th stating here is my signed contract. Funny how the tech left the contract with me and I never signed it and the copy they have the T in my address is straight and on the contract I have it is not. There seems to be initials and a signature in place that I did not sign.

    But how can you produce a letter from the 17th of June and send it on July 7th and then what I have compared to what you are sending do not match. Looks and sounds like fraud.

    Anonymous 7/10/10 4:57PM

  • I have never felt so screwed by a company in my life. I am completely powerless. The only power I have is to wait out my two year contract and never use them again and hopefully influence other to do the same. I was quoted a completely different price than the service actually is once your promotion period. I had to buy more equipment in order to get another television hooked up because if you want to add anything... it means resigning another two year contract yeah right. As an unhappy customer I was not willing to do. So I buy a new receiver... have a technician come over to set it up. The technician stills the receiver that I own. Dish basically told me tough... because the technician says he didn't take it. Now I pay for another receiver and pay for another installation. It's been a nightmare... talking on the phone everyday to dish with maybe one out of ten employees know anything. All of it doesn't matter they have no power and neither do you as a costumer.

    THIEVES

    shayla202 7/7/10 7:11PM

  • DVR after DVR then yet another DVR. Day after day of No TV. its Ok sir. we will send you another DVR. What a Bunch of Crap. GOOD BY DISH Network. you suck.

    Customer # 11 7/7/10 6:16AM

  • Dish network sucks!! After several promises of what they could do and how great their company is I learned the exact opposite. I tried to get reception with the internet company THEY set me up with, but would not work. After several calls to customer services I kept getting YOU HAVE TO CONTACT THE INTERNET COMPANY. I did and cancelled the internet. Again when discussing this with dish they again replied to deal with the internet provider even though dish took my money and set the internet process up.
    Next, this whole getting 250 channels thing is bull----. There are ALOT of duplicates and most of the channels are music. I then had to call them to activate the free HBO AND SHOWTIME that should have already been there.
    OH YEAH, 1 day after having there horrible service I couldnt get any refund or cancel service. I was also told there was no one above the center I was talking to and no corporate number to call even though they do report to a corporate office. What a scam that is. Then when I called about adding the multisport channel ( because there sports coverage sucks ) I was told that the channels would provide coverage. BUT once again they came through, hardly any of the channels have coverage or are blacked out. I know I live in that small city called LAS VEGAS, NV???
    I CAN'T WAIT FOR MY TWO YEARS TO BE UP AND KICK THIER BUTT'S TO THE CURB.

    NO DISH AGAIN EVER 7/3/10 3:07PM

  • We went with dish because of a package deal ATT had with phone, DSL, and Dish. Dish required a 2yr contract. no complaints with the equipment as it all worked as it should. The billing was fine for 3 months but started increasing every month after that. We started getting mysterious charges for vod that we had never watched (we didn't even have a phone line hooked up). We have had enough and are dropping the service. They are going to charge us a termination fee and we have to pay shipping to return the equipment. money well spent to be rid of the rip off artists. We feel they have stolen from us every month after the 3rd month. they are terrible to deal with and the worst company we have ever worked with. You have been warned!

    MStew 6/29/10 3:19PM

  • dish network customer service is the worst in the world! I have been a dish customer for 10+ yrs. This is the second time they have tried to rip me off and chg me for a receiver that I sent back via their vendor of choice, UPS. I used the box/UPS sticker that dish furnished to send my old receiver back. UPS picked it up April 5, 2010. I have the tracking number. A month later, dish charges my acct $99, $99 and $2 a total of $200. I have made numerous telephone calls for the past 2 months to Dish, UPS and my credit card co. I disputed the chg and my credit card took it off my bill, UPS even tried talking to dish telling them they did pick up the receiver and it was between dish and UPS, I was out of it since they picked the receiver up, but dish will NOT take off the $200 and has disconnected my service. They will not let you talk with anyone in authority, and their customer service is so rude that I absolutely just lost it. I spoke with 4 different people and they were all rude. Finally found a website with other people complaining and got the corp #303-723-1000. I called and did get ahold of a person that actually credited the $200 for 30 days to give UPS a chance to track and re-connected my service. This after hours of phone calls to settle a problem which should have been a no-brainer for customer service. I am definitly looking to find another service!

    disgusted 6/29/10 8:40AM



  • I had 2 Dish Network receivers, 722 in living area, 612 in master. When the 612 stopped working, they replaced it. With a 722. We didn't really think anything of it, until 2 months later we were charged $425! (Automatic payment, of course while on vacation!) Also, this charge resulted in $70 in overdraft charges.


    Well, I spent 3 hours on the phone (3 phone calls, got "disconnected" twice!) with them trying to get my money back, which they refuse to do because they said, we have their equipment, and they will not refund the money until they get their receiver back! This whole situation was caused by THEIR ERROR!!! Today is 5 days later and we still don't have the replacement receiver. They waited 4 days to send it. When I asked how they intended to make things right, all they would say is I'll get my $425 back, but they could not authorize reimbursement for the overdraft charges, or even a credit on my next months bill. I did make a 4th phone call to find out when my commitment is up, and found out it's up 10/10... For a mere $10/month, I can get out of my commitment early. I see this as a good investment. As soon as I get my $425 back, I will be CANCELLING my service with Dish Network!

    lcram 6/26/10 10:28AM

  • Worst customer service I've ever encountered. My second try with Dish, and my last. Paying over $100 per month for service and when it stopped working they wanted to charge me $90 for a repair call. I said, "I'm paying over $100 per month for service. I'm not getting the service. I'm going to quit paying." They were very quick to transfer me to the cancellation department. Glad to oblige.

    Done with Dish 6/25/10 6:21PM

  • We bought a new home and brought our receivers and remotes with us for installation in our new house. The service tech showed up and put the dish on our roof - AFTER I SAID NO - only to find out that they cannot provide any service. The tech left and left my roof damaged. I called customer service to cancel and they told me I have to pay even though THEY CANNOT PROVIDE the service promised in the contract. They threatened me with collections and small claims court. Terrible company.

    South Carolina 6/24/10 9:14PM

  • I was told I had to Saturday to pay my bill when I called on the Wednesday and on Thursday they cut off my service. I called and let them know that their representive told me I had to Saturday and michelle 82J told me no it doesn't work like that. I kept expaining that their representive told me I had to Saturday and she said no I need to pay the whole amount now. I said she should honor what is told to me and I then ask to speak to her manager she said no I have to pay the bill first before I can talk to her manager. I never heard anything like that before.

    unhappy customer 6/24/10 6:08AM

  • Did not show up for an upgrade install at the specified time. Called customer support twice. Was told they could not reach dispatch to check. Tried chat; they claim they cannot check any status and I have to call customer support.

    tearing my hair out...

    slEEstaK 6/22/10 11:52AM

  • To all dish network subscribers: To file a complaint; I'm using three sources. (1) My state's "bureau of consumer affairs": (2 FCC
    (3) State Attorney General and probably Better Business Bureau.(hope this helps)

    Skipper 6/22/10 11:47AM

  • i have many problems very upset to call and talk to a machain my bill went up without notice promised a free movie have not seen it half the time when a cloud comes over no service gee this is where i spend almost 80 dollars a month we are not as rich as you are

    shannabama 6/22/10 8:28AM

  • These a-holes came out to hook up our neighbor(who speaks no english) and SOMEHOW unhooked our Verizon internet in the process! These people are obviously hacks & have no idea what they are doing! When we called to try to get them to send someone out to fix it they said because we were not customers they couldn't do anything. Then they said something about charging the neighbor for sending someone or to call Verizon. We finally got the # of the guy who hooked it up to come fix it, but They are COMPLETE IDIOTS! I WOULDN'T USE THEIR DISH IF IT WAS THE LAST FORM OF ENTERTAINMENT ON THE PLANET!

    Anonymous 6/20/10 10:18AM

  • Dish network keeps increasing its charges, Customer service is unfriendly and is not interested to resolve its price hike issue.
    Apparently, Dish network does not care about the customer satisfaction

    freqman20 6/19/10 1:54PM

  • I have more trouble out of dealing with Dish Network than I do the sum of all other companies I have dealings with. It is like the phone reps are trained to lie to you. They never do what they say they are going to do and when you call them back they said they never told you that. They have no integrity. NONE. ZERO. ZILCH. They lie so much that they don't even get it that my main beef with them is their constant lies and not honoring what they tell me. They lie so much they don't even know that there is something wrong with that.

    shelley 6/19/10 1:17PM

  • If you think that the worst thing already happened in your life, you have to deal with dishnetwork, and you will prefer going back in time to get back your previous worst experience in life. IN Bad Everything, DishNetwork got all the awards.

    JL
    Puerto Rico, USA

    JL 6/19/10 11:48AM

  • Dish Network is the worst company ever.

    Anonymous 6/17/10 10:32AM

  • Dish Network is the work company ever.
    Their Customer Service sucks. Every few months they increase their prices.
    This company should be sued for ripping off customers.
    Without any notice my Dish bill went up from $80 to $120 in 9 months.

    Does anyone know where to file complain against this company?

    Thanks,

    NZ

    Anonymous 6/17/10 10:27AM

  • had hd added put 2cnd dish(hd) on wrong satellite,were'nt getting full hd package,called 5 times total 4 hours and 17 mins.on hold hour,cut off 4 times ,asked to talk to sup.,got voice mail,every excuse in the book,need to pay for service call for work not done right first time,need another hd rec. $$,on and on till was told not coming out to fix our mistake that we screwed up and theres nothing u can do about it!!!! there wrong!!! contacted att. gen. office filled out complaint and there are laws that protect us the paying consumers. rated no# 1 in customer satisfaction my @#$!!!good bye dish net hello direct with NO penalties and refund for service not receiving....better picture quality and no rain fade!!!!!

    setting on remote 6/14/10 7:53PM

  • Copy of letter sent to Dish Network:

    In November of 2008 I selected Dish Network as my satellite carrier. At that time I agreed to a promotion that provided the household with two receiver boxes. Only owning one television at the time, the gentleman who installed the necessary equipment said he would take the second box/receiver with him and when I was ready for it to be installed, simply give Dish Network a call and they would return to install the second receiver.
    On the morning of Friday June 11, 2010 I was balancing my checking account with my online banking programs when I noticed an automatic payment to Dish Network for the amount of $315.99. My monthly bill is typically $31.99. I thought surely this was a mistake of some kind so I phoned customer service billing and inquired as to the charges.
    The CR representative I spoke to said the charges were for a recent service call in which I had the second receiver installed. He said the charges were $90 for the service call, $149 for the receiver and the remaining portion was my monthly bill, now increased due to two receivers being in the house.
    Upon hearing this information I explained that the receiver is not something I would have needed to purchase, as it was something that was inclusive in my initial agreement with Dish Network. He said he would speak with his supervisor, at which point I was put on hold for an extended amount of time. When he returned to the phone he said there was nothing that could be done and that I would not be receiving a refund for the unauthorized $315.99 pulled from my checking account by Dish Network.
    At this juncture I asked to speak directly to his supervisor, stating that he had been very nice but obviously the supervisor was preventing a positive resolution between Dish Network and I. I was then put on hold for approximately thirty minutes before being disconnected.
    Shortly after, around 11a.m. (MST) Friday morning June 11 I phoned Dish Network again, again explaining my predicament. I said that the bottom line was that this $315.99 withdrawal from my checking account was not authorized by me, nor had it at anytime been stated, at all, that there would be a charge incurred for bringing the second receiver into my home. The customer service representative I spoke to this time stated that “I can tell you whatever you want, but you’re still not getting your money back.”
    At this juncture I asked to speak to a supervisor and was put on hold, eventually I was connected to a man who explained himself to be a manager. “I am a manager, I am superior to a supervisor” he explained. We spoke for twenty or so minutes at which time he informed me that a $149 credit would be placed to my account.
    At this time the manager asked me if when placing my service call I had agreed to a two year contract or not, I stated very clearly, that was not a question I had been asked at the time of placing the service call. The manager went on to state that had I agreed to the contract there would have been no charge to me for the receiver box or service call. I again stated that while scheduling the service call no contract discussion or charges I would be incurring were mentioned, implied, or discussed. Further, had I been told that this service call was going to cost money, and was not inclusive of my original agreement with Dish Network, then I would have never had the service call to begin with.
    I was once again transferred to a department that could, I was told, complete the process.
    The following day (Sat, June 12, 2010) I phoned Dish Network again to begin the process of cancelling my account and to continue pursuing a full refund. Almost immediately the customer service representative (Rob QA5) became rude and short with me, talking down to me much in the manner an adult might condescend a small child. I stated that there was no reason to talk to me like that, but if that is how Dish Network was going to handle things, then I too would be more than happy to be rude and unreasonable.
    I told Rob that I would be contacting a lawyer regarding this matter since obviously Dish Network had no interest in helping me, their customer of eighteen months. I then insisted I be transferred to a supervisor. I was transferred to what was referred to as the ‘executive department.’
    The gentleman I spoke with offered his phone number so that I could continue to contact him directly, I informed him there was no need for his number. All I needed at this point from Dish Network was to cancel my account or to receive a full refund (less my monthly charge of $31.99) for the $315.99 charge on May 26, 2010.
    He stated that a refund was only possible within thirty days of “purchase.” I pointed out that it was not yet June 25th and therefore I fell well within the confines of the thirty day return policy. He stated that by their definition of thirty days, I had “Purchased” in April. I stated that a point of purchase, by even the loosest of definitions is when the consumer spends money, which clearly was in May.
    The gentleman made it clear there would be no refund issued to me. At this time I asked if he was certain that was the decision Dish Network wanted to make, he stated it was. I then said to cancel my account, effective immediately at which point he informed me that would be a $60 charge. I told him to be sure he was recording this conversation because I did not authorize the $60 charge. To say at this juncture I am dissatisfied with Dish Network would be an understatement, as this gentleman is well aware of.
    That afternoon, June 12, 2010 I closed my checking account at my bank so that Dish Network would no longer have free access to my money. I also made another phone call to Dish Network to ensure that all bills would be sent to me in paper form from now on. Upon arriving home that afternoon I had no satellite signal.
    The morning of June 13, 2010 I placed another call to Dish Network to inquire where I might return the two Dish boxes/receivers in my home. The gentleman said first that he did not understand what I was calling about and after I explained everything to him twice, and suggested he read through the notes on his computer screen, he explained that they would send me a shipping box in which I could return the boxes at my own cost.
    During this June 13th conversation, the CR rep also noted that there was no evidence e of having spoken to a manager regarding my $149 refund.
    At this juncture I am conferring with two lawyers, one local and one that contacted me after posting this experience on a consumer affairs website. I have informed several family members of my experience with your company and those who have Dish will be switching to Comcast. Also, I have spoken to my neighbor who recently moved to the neighborhood. Based on my experience she has decided to install Direct TV instead of Dish Network.
    During this process, the weekend of June 11-13th I was in talks with investors regarding the programming/packaging we want in our next five restaurant/bars all scheduled to open in the fall/winter of 2010. Currently we have Direct TV and were planning to make the switch to Dish Network. After this experience we have decided to stay with Direct TV for all future stores. Our current package per store is $250p/month. Based on our growth plan for the next five years, at seven stores per year over the next five years, then fifteen per year after for five more years Dish Network has just incurred an estimated loss of $27,500 from myself and my employer. Had the customer service representatives simply met my simple request of refunding a mere $315 when I initially spoke with them, then we would be ending this letter much differently. Further, instead of losing me as a customer, Dish Network would have continued to have a so-called “valued,” happy customer.
    My sheer disgust for your company at this juncture literally makes me sick to think about. I will continue to phone Dish Network, if for nothing else, sheer annoyance. I will continue to post this letter on every consumer advocate webpage; I will be filing official complaints with the better business bureau and my states attorney general. I will continue my conversation with the aforementioned lawyers.
    I am not at all surprised to learn of lawsuits against your company for similar misdealings further reassuring me that I have been wronged. The fact that less than a year ago Dish Network had to settle with 46 states for similar wrongs that I have cited herein only reinforces that it is a dishonest and unreliable company. It is only a matter of time before Dish Network is put out of business by its dishonest and greedy practices.

    Sammy715 6/13/10 5:08PM

  • I have only had the service for 4 months and I have had issues every month. I am canceling my service due to the incompetence of the customer service department and a complete disregard for by whole company for the satisfaction of their customer.

    dawalker 6/12/10 5:43AM

  • I really don't understand. Dish used to get awards for the best customer service. I'm a long time Dish Network customer (from the 1990's). I went to Dish back then because Time Warner was raising their prices repeatedly. Dish used to replace units w/o issue or offer to send a tech out to troubleshoot if their call center couldn't help. Tonight I called over a basic visual/audio intermittent fade out issue and these poorly trained techs are reading out loud thru a Q&A ladder. I talked to 3 people and they all were from India. I asked if they were serious that it would cost me $95 for them to figure out what was wrong with their equipment and they hung up on me. I'm very dissapointed. I feel like I lost faith in a company I really respected. I wonder if I should switch to Direct TV now. I really don't care about the cancellation fees.

    Dissapointed David 6/8/10 5:23PM

  • What a joke. I've had numerous tech visits, Two new receivers sent, the last of which is broken too. Now they want me to pay 15 for a tech to fix their crap. UNBELIEVABLE! Any advice on how to get some results from these simpletons?

    mlboyer65 6/5/10 10:56AM

  • Collects cancellation fees even when they are not able to provide service.

    d 6/2/10 2:42PM

  • Poor service all around...never will i give another red cent to Dish rip you off Network. This Co needs to be shut down or their policies changed. $300 cancel fee for their crappy service...UNREAL!!!

    crash 6/2/10 10:31AM

  • Would rather loose two customers (and anyone else we can influence) rather than restore our service (intermittant at best for two months) at their cost (a $95 concession). Can't have a normal conversation with any of their reps - first line, supervisor, or someone who gave a Customer Loyalty title - they simply repeat their script no matter what the situation. It's infuriating. I don't know how they stay in business.

    Anonymous 6/1/10 10:18AM

  • How in the world is this company allowed to opearate in the U.S. with this sort of track record? I too am now finding out about the thieves that they are. Cancelled service for better company. Even after contract long expired was not prepared for charges to return their equipment. If you do not though, they threaten to charge you with a $99.00 technician fee to take it away themselves. Apparently they feel no need to absorb any cost of doing normal business themselves. They also want the 'binoular' type piece on their dish returned. How in the world do most people have a chance of reteiving that? Was not happy with their programming, not happy with their service when needed, and now am really not happy trying to just get them out of our lives. I will tell anyone I know comtemplating joining up with this company, to stay away. Criminal operation.

    Shoe 5/27/10 11:40AM

  • CONTACT THERE SHARE HOLDERS

    Charles W. Ergen, Chairman of the Board, President and Chief Executive Officer

    James DeFranco, Executive Vice President, Sales & Distribution

    Bernard L. Han, Executive Vice President and Chief Operating Officer

    Tom Cullen, Executive Vice President, Sales, Marketing & Programming
    Robert E. Olson, Executive Vice President and Chief Financial Officer

    Robert Olson serves as the Executive Vice President and Chief Financial Officer of DISH Network,R. Stanton Dodge, Executive Vice President, General Counsel and Secretary

    Stanton Dodge serves as the Executive Vice President, General Counsel and Secretary of DISH Network. W. Erik Carlson, Executive Vice President, Operations
    Erik Carlson serves the Executive Vice President of Operations for DISH Network. Michael Kelly, Executive Vice President, Commercial and Business Services
    Michael Kelly serves the Executive Vice President of Commercial & Business Services at DISH Network,
    Stephen Wood, Executive Vice President and Chief Human Resources Officer
    Roger Lynch, Executive Vice President, Advanced Technologies

    ZJV 5/25/10 6:45PM

  • terrible customer service and who ever train them need to get fire.

    would not recommond Dish Network as a provider. I've ask to reply my conversation back to prove on what the rep. said. Supervisor ID ZJV told me that I was a lier.

    ZJV 5/25/10 6:24PM

  • Customer service had L-O-N-G D-E-L-A-Y-S between their computer operated voice menu. 5 minutes to just get to the part in the menu where I could select what I wanted. Lucky for me I knew the number 0 would normally select "representative" which it did.
    Then when I told them I was stopping my service the line suddenly went dead. Hmm.

    Anonymous 5/25/10 6:16PM

  • CONSUMER BEWARE OF THIS VENDOR. A GENERAL BOYCOTT WOULD BE IN ORDER. I have incurred multiple problems with this vendor. I signed up for service, they could never get it to work, so i turned around and cancelled. Now they want me to pay for a service I never was able to use. How is that right? I had to wait nearly three weeks / five technicians (all without the use of my television) for them to resolve the errors in the installation. Hence, they billed me for the first month of "usage" - which technically, I never got to use. They are criminals and will stop at nothing to collect erroneous charges.

    Anonymous 5/25/10 3:36PM

  • November 2009 I contracted with Dish. Seven days into the service I lost reception. I lost reception at least twice a week for approximately 1-2 days. Calling their customer service was hideous - could not understand the majority of the CS people and always went through the same process of checking the system over the phone which was anywhere from a 20 minute to a 60 phone call with no resolution. Four repair men later and endless poor reception and continuous fighting to speak to a manager (which does not exist), a repairman came out and discovered the dish was incorrectly installed on the roof and the receiver had not been set for one TV and the original installer gave me the wrong remote. I want out of my contract and a class action law suit needs to filed against this company They are untruthful and are robots in their resolutions. Plainly, I detest the company and the personnel.

    judi_peters@yahoo.com 5/25/10 2:46PM

  • this is one of worst customer service i have ever encountered. My case was that we got dish network standard package setup first time. we spoke to them at that time that we would like to upgrade to international package later - what is the process to do so? Rep assures us that if u upgrade to international package later all u have to do is call us and we will upgrade u and u will be just charged upgrade fees. Now 1 month later we want to upgrade to international package and volla to our surprise they are telling us that u have to pay 115$ for second dish that is required to receive international package. 4 calls and most of them going to india - just apologies for misinformation but no action - they just know how to apologize and not take any action - on top of it one of account specialists hung up on me while i was trying to talk to her and she disconnected my service as i mentioned that i rather switch to their competitior. Guy from India tells me that u re not getting international package unless you pay required installation fees - very rude and very unprofessional - worst customer service i have ever encountered in my life dealing with any kind of customer service.

    I hope you folks on this list - lets take course of action and follow through with plaintiff law suit against dish network. they need to be taught a lesson in customer service - on top of it they boldly and shamelessly boast to be #1 in customer service - what disillusionment about themselves.

    Preet 5/23/10 9:48PM

  • Ordered Dish Network on May 13, installation scheduled for May 14. Technician gave his cell phone number to call if any problems. On May 15, 1 day later, service not working, cell phone not valid, customer service could not troubleshoot problem, so said "receiver must be bad, will send new one to self-install." Spoke with supervisor named Tyler, totally incompetent and rude. Refused to schedule re-installation because "against company policy." When I asked for copy of policy, Tyler said he "per legal, did not have to furnish that info." Sent email asking for assistance and stating problem - no response from Dish. Only switched to Dish from Direct TV for better price, but HORRIBLE SERVICE is not worth it. Stay away from Dish Network.

    Anonymous 5/19/10 9:30AM

  • I dont have enough time on my life to list all that I have gone through in the last 3 weeks regarding a simple receiver purchase. Summary:

    *Hung up on 3 times
    *Executive office wont return my voice mails
    *Screwed up the receiver purchase and gave me A FAKE UPS TRACKING NUMBER!
    *I had to reorder the receiver
    *First time, they sent a defective remanufactured 311 receiver (basic unit)
    * Then they sent an incorrect 610 unit to replace the 311 unit
    * Waiting to see what they screw up now. I haven't gotten a confirmation of the 3rd try to send me the proper receiver and call tags for the first 2 boxes.

    DISHNET INDIA SUPPORT SUCKS 5/19/10 6:41AM

  • I have been with Dish Network for many years. When I moved last year they provided the Dish Mover program with a new two year agreement. From that moment it has been a nightmare. First the installation tech screwed up, so fixed the issues myself. Second billing, extra charges for the HD receivers which I was not aware of, until after the fact. Ok I accept it for now. Then in December I get notice if I hook up my receivers to broadband or phone line, I could save $5 a month. Ok so I did that, and now I am still being charged. Have emailed a dozen times, called only omce to be hung up on. Customer service has been outsourced to a foreign country, and they are playing tricks to make their numbers look good. As long as 90% satisfaction rating, screw the other 10%. I bet CEO does not know what he is doing to the company. I can not wait to my contract ends. And end this constant surprise billing routine.

    futureray 5/19/10 5:53AM

  • Dish Network is very deceiving. They put the big ten network as a free chanell on the top 250 pack. but you must live in the midwest area. If u buy your own dvr receiver they charge you 17.00 a month extra just for using it. And they are very good at nickle and diming u...... My advice read all the very small print and then hope u dont get ripped

    JRS 5/18/10 8:19AM

  • Dish Network Damaged my home when installing
    Dish by lining my gutters with the cable making them overflow for over a year.Cancelled my account . Advised Customer
    service water overflowed ruined brickwork leak to basement.I just call asked for them
    to remove the dish and cable. Claims wont do
    it get local rep now pursing lawsuit.

    Anonymous 5/17/10 9:06AM

  • Without a doubt the WORST customer service of any major company that I have encountered. Poorly trained, inarticulate representatives who clearly don't give a damn. It's apparent that there system architecture is at best laughable. I was just told that the website is experiencing "system issues" whatever that means...............

    Donald 5/13/10 2:42PM

  • We have been trying to find local customer service for over a week to address our dish service not working for our 11 tvs in our office. We have contacted 800, 888 #'s, and local #'s in phone book (all local #s have been disconnected). The best the 800 #'s for dish can offer after a week is they will "research the matter and get back to us in 3 days!!!!!"

    disappointed office 5/6/10 9:30AM

  • Some customer of Dish Network used my routing no.# and bank account no.# to pay his bill-his name is Frederick Hollins probably out of Freeport Illinois, but Dish will not give me any info on this Jerk, and I think they should!!

    ANGRY 5/5/10 5:03PM

  • Dishnetwork is now gone downhill for the past year. Bad customer service. Been with them for several years this is my 8th year. will leave when my contract expires. LIES LIES and RUDE PEOPLE. The Service Plan is Bogus. It states that you will be charged 25$ if cancelled within the first 30 days. This is not true they will charge you the amount even if you have the plan for many months. FRAUD.

    Anonymous 5/4/10 10:53AM

  • I just changed over from Dish to Optimum. I I Iwas happy with Dish except Dish doesnt have Yes Network.Before I switched I had a sevice man come to my house which I was told that there wouldnt be a charge because I still had a plan with Dish for free service. I didnt think I did at that time , but the customer service person said I still did and there would not be a charge as I would not have had the service man come to my houses if I had to pay a service charge because I havent work in my job for over a month. but I was charged $ 95.00.This is unexceptable esspecially when I also had to pay a $ 240.00 cancellation fee.Im very unhappy with Dish and your service Thomas DelVecchio

    Anonymous 5/3/10 1:21PM

  • I am a very unhappy dish network customer! I can't wait till my contract is up. I called customer service on a tuesday told i needed to have a service call They were no call no shows after i waited 4 hours I called back to find out where they were. I was told that they were not coming because they did not receive the work request in time to dispatch someone out. Mind you i had made the appointment on tuesday and they said they did not receive the request in time to send someone out on saturday i spoke with Ricardo operator 8xv .. he gave me a phone number to call to complain about this issue it was a totally false number. I had received my confirmation phone call the evening b 4 to say they were coming. I have nothing good to say about dish network don't do it!

    DISH HATER 5/2/10 4:31PM

  • I was happy for the first couple years then my bill started showing up wrong and I have made countless calls to them to get it fixed. Seven months later it is still wrong and they are tacking on even more. Simply cant get anyone to listen and correct their problems. Guess we are going to have to go check with Direct TV. Dish network customer service SUCKS!I wouldn't recommend them to my worst enemy.

    buckskin 4/29/10 2:19PM

  • Yesterday, I called Dish Network to get info re: possibly signing up. I wanted time to think before committing and was given until Wednesday to make up my mind. A "temporary reservation" was applied. During my conversation with "Sonia ID#14861" I asked multiple times whether or not any charges would appear on my card, to which I was repeatedly assured that not even $1 would appear until I confirmed whether I wanted to continue or not. Today I find that they have placed a $25 "holding" fee on my credit card.
    I was repeatedly lied to by them and when I called to try and remedy this......I was not only given the run around but lied to again. Did you know they have no address? What do they use pigeons? I have reported them to the BBB because in my opinion this is fraud. STAY AWAY FROM DISH NETWORK.

    Mary 4/27/10 12:08PM

  • I recently found out that I have a outstanding bill with dish network. I thought I paid it because I still have dish network but apprently it is because somebody went around the locks and started a new account so I could have services. They say they want to see a payment reciept from 3 or 4 years ago. Do you have reciepts from 3 or 4 years ago I don't. The funny thing is the accuont is under the same name. So now I'm trying get ahold of the owner to see if he would like to go to court over $266.00.

    Anonymous 4/23/10 6:51PM

  • Dish is the worst. Every month my bill is wrong and I have to call every month to get it straightened out. This is getting old. Be glad when my 2 years are up!

    Dianne 4/23/10 12:35PM

  • HORRIBLE!!!! We basically got "false advertising." We were promised 2 DVR's and they gave us a dual receiver instead. We were told we could record and watched TV at the same time, this was false. We did not have a clear picture on any TV and the dual receiver was constantly making noise. We have been on the phone about a hour and a half trying to tell Dish that we want our account cancelled, and since we lived in California we get 3 days grace period to cancel the contract, they will not let us. We have been transferred and disconnected many times, just all around HORRIBLE!! Do NOT recommend to anybody.

    Anonymous 4/22/10 2:30PM

  • I f*#@ing hate DISH network now. Technical support has gone the way all customer service seems to have gone. I have recently add a HD dual receiver to my system and have had nothing but trouble with it. Currently both remotes have started acting funny; they are slow to get responses from the guides, etc. After readdressing and changing batteries, tech support now wants to send out 2 new remotes instead of changing my receiver. This is outrageous and DISH has gone to the dogs in the last year, especially after CenturyLink combined with Dish to deliver services. THEY SUCK BIG TIME!!!
    STAY AWAY!!!

    Brdmn111 4/21/10 10:21AM

  • Called dish network asking why I couldn't get my home teams playoff game on dish he gave me 4 or 5 channels but none carried the predator's game I stated that at $150.00 a month I should have the channel that carried It he said that if I were in Chicago I could the game I told him

    I didn't think I could get there from nashville in two hours he said he understood. Will look for new carrier in morning

    Anonymous 4/20/10 4:32PM

  • What in the devil is wrong with DishNetwork that you cannot keep your online accounts up and serviceable to the consumer?

    I repeatedly receive error messages that my email address is invalid and as a result cannot access my account to make a payment, upgrade programs and/or change my account profile.

    Repeated calls to Customer Service is one of the most frustrating experiences one can imagine. Can't understand what the foreign outsourcers are saying and seldom do they have a clue how to help you if your problem is not in the written Customer Service Manual they read from!

    For God Sakes! You would think that a service as large as DishNetwork could keep their online accounts up and running and your website customer service email also in working order. Everytime I have gone to your Website and attempted to email Customer Service all I get out of that is numerous error messages why my message failed to send from your email page.

    Maybe DishNetwork needs to get off their hindend and find out how small businessses and small town banks are able to keep their online accounts up and running smoothly and without the continual frustrations and runaround that we receive from DishNetwork Customer Service.


    Anonymous 4/20/10 4:15PM

  • to the dish employee comment...its none of your damn business if a customer wants to run the equipment...Dish putting a time limit on use now ???? you are one of the many inbred morons that work for dish..I hope to see the day you are all gone....I am finished in June with dish network crap....and I will continue to let people on the internet know what a crappy company you really are....

    crash 501 4/19/10 9:05PM

  • Dish has the most inexperienced and poorly trained customer service individuals I have ever encountered. If that isn't bad enough, they are unfriendly and are masters at totally frustrating their customers.

    RDSchiller 4/19/10 5:49PM

  • Dish Network is by far the worst company I have ever dealt with in terms of customer service. EVER. Most of the people who take technical calls don't speak English as a first language, or well. With one exception, they have all been rude and quick to interrupt and talk over me. Due to language issues, every call takes at least twice as long as it should. I spoke with a supervisor tonight who was almost as rude as the original technical person. One day I was called by a Dish Network employee and we were inadvertently disconnected. The employee called me back and called me an idiot. When I called Dish Network to report the incident I was told there was no way to discover who made the call and the supervisor I spoke with could barely speak English. I find it impossible to believe Dish doesn't have records re. those calls; if not, then no wonder your employees feel free to abuse customers. My husband has called in to have me added to the account and Dish claims to have no record of this. When we first got service from Dish I spoke highly of your company to friends and co-workers. Now I tell everyone I know you are the worst provider of services I have ever encountered. I have complained previously on this site and was never contacted in any way. More proof that Dish could care less about customer service or satisfaction. I will be an ex-customer as soon as we can arrange other services.

    Anonymous 4/15/10 6:09PM

  • I've had dish for over a year now and seldom have had issues with them. This year I'm moving into a new house and as expected asked Dish to move my services to my new address. To my utter surprise, the guy said that will be $95 for the move. I am thrown off my chair; no company charges for moves. This is despite my clear recollection at the time of taking the contract the rep promised me that moves are free. So i say the same thing to this guy who I'm talking to and he says, "Well we don't do that anymore!". He said, because of the way my monthly bill is setup, they will charge me $95. Had i had some stupid charge of DHPP for $6 every month, the moves would have cost $15 only. So the next apparent thing i asked, give me the $6 plan now, cuz i don't move until next month. To which he said, downgrade of that $6 service will be another $25. THEY NICKEL & DIME YOU every possible way. I politely tell him that i was promised a free move only to get his could shoulder, "We ain't doin that no more!" So i tell him that with this kind of attitude, I'd like to take my business elsewhere and discontinue with Dish. So he gladly calculates something and tells me that my amount will be $135 for cancellation, since my 2 years aren't up. I said I'd rather take my business to DirectTV, to which he was... like okay!!! They have too many customers and have sucked too much money from them, that now they don't care about losing old customers.

    Bad business practices will come around one day and will be the cause of their downfall.

    Sandman 4/15/10 5:17PM

  • I was a custmer of dish for over a year after my divorce prior to that i was a customer for about 7 years tis las go around i was moving and informed them of my new address the exsplained when i was ready that it would be a $15 charge (direct doesnt charge ) after getting moved i called again to set up a time again at first it was $15 then after a few minutes they came back to me and told me it would be a extra $100 i again exsplained i am still a custamer and the dish is stll on where i live why am i paying now an $100 she could not exslain so the operater put me on with a superviser named steve who told me that because of the way i pay that im being charged for moving he then got rude with me to the point i told him to shut me off completly they just lost me as a customer and that i would just go to direct tv he then started trashing direct i again told him im through within two days direct tv showed up hooked up the extra receiver with no charge . a month later i recieved another bill fro dish when i called them they had no record of me calling and cancleing and prior to me moving when i paid my bill they charged me for a extra month after getting this all straighten out i did recieve a refund but still waiting on the box to send back the reciever that if they dont get they will bill me for any where from $100 to $400 for this has now been over a month so lets see what bill i get next dish needs to put the customer back in customer service

    Anonymous 4/14/10 10:28AM

  • I am getting more and more dissatisfied with Dish Network. They claim to be lower than cable, etc, etc. They are if you are happy with the stations they offer; anything more cost a bundle. One could get into Fort Knox easier than trying to get them on the phone.

    Anonymous 4/13/10 5:33PM

  • I continue to have problems with my DISH Network (daily lost signal, receiver failing, etc.) Each time it takes 3-5 days for repairs to be made.
    When calling the DISH Network Customer service, I can barely understand the representative. And, they waste my time by having me go through the same ritual to determine a problem (make sure unit is plugged in, unplug/re-plug in unit, etc.). Frustrating!!!

    Anonymous 4/12/10 3:37PM

  • I emailed you several weeks ago and never heard from anyone. We had been getting ESPNclassic and all of a sudden it tells us we have to upgrade to receive this program. We were never informed that this was changing and this was part of our original package. You keep deleting programming but the cost remians the same.

    Anonymous 4/12/10 10:57AM

  • I terminated my service with Dish Network about 2 months ago and at that point I spent about 2 hrs trying to talk to a person on the phone. I wanted to settle any outstanding bill in full at that time. I was assured the amount quoted would cover all charges owed. Since that time I have been billed twice. The first time the person I spoke with was very nice and said it was a mistake and took care of it over the phone. Though it did cost me about an hour of my time. Now two months after I canceled my service I got another bill in the mail saying that I owed 30.00 for a reconect fee. I don't want to be reconnected. I called and this time they were not friendly at all. They said the charge was for early terminational though that was not what the bill in my hand said. I was told that this was a legitimate charge and that I had to pay it. Now this has cost another hour and a half on the phone. If I don't pay they will send me to collection. Is this company that desperate for a lousy 30.00 that they would alienate a customer for life? I am unemployed right now and could use that money, I tried to explain this to them and they pretty much said tough you have to pay the bill. If I pay this what am I going to get billed for next. I consider this abusive business practices.

    Brian 4/11/10 12:18AM

  • I have been a customer of Dish Network for several years. I moved in May/June of last year and called to have the service moved. Now I am ready to move into my new home and add more receivers and I call to schedule the move and change the address and the service rep tells me that I cannot do anything unless I give my address and the receiver numbers. I am at work and wanting to get everything completed today. I do not have my receiver numbers. The Service rep tells me that the only way to verify I am who I say I am is to provide an address and receiver number. How do you know I did not steal the receivers from the address given?
    When I asked to speak to a Supervisory I was told that one was not available and that they WOULD NOT call me back. I work for a firm with over 10,000 associates and we pride ourselves on customer service. Your company has poor customer service. I am now forced to look at taking my business elsewhere. If I am held to the 2 yr agreement when the receivers were installed I will remain your customer for that time but once my two years are over, our business relationship is finished. I will be your worst advertisement when speaking to friends and family.

    Anonymous 4/9/10 8:41AM

  • Infinity Dish out of Del Rey Beach FL was the sales agent. My first question was what package I needed to get the local Fox Sports Network (FSN) in my area. "Wilbert" assured me the FSN and the Big Ten Network were part of the local programing and would only be $5 over the basic package price of $19.99. I agreed to sign up first year at $24.99 a month, second year at $39.99. Wilbert advised me that he could give me the upgrade receiver with DVR for free. I told him I doubt I would ever use it, but if is was really free, why not? In a recorded disclaimer, it specifically said that local sports programing was NOT included in the lower packages offered. I stopped Wilbert right there. I said "Look, I DO NOT want this service if I'm not going to get the FSN channel. He assured me it was a part of my package. So, the dish is installed the next day... no FSN. Call the service office in Oklahoma, they could care less what Wilbert told me. to get FSN is a sports upgrade, extra money every month. So, basically DISH NETWORK WILL LIE TO GET YOUR BUSINESS, AND THEY REALLY DON'T CARE ABOUT IT!

    Anon 4/7/10 7:07AM

  • I am sick of seeing the same shows over and over.I payed for entertainment not commercials, and the same reruns day after day.I thing there is more commercials thin show.Dish you need to put out a good product and quit lining your pockets.

    miller 4/6/10 4:28PM

  • All I can say is BEWARE. The worst customer service I have ever experienced. Their so called "loyalty" team is a joke. Who are they loyal too. It is not their customers who pay their salaries. Dish could not install (a new move and previous customer) due to construction and they did not want to take the chance per the technician. I called Dish and they are charging me a cancellation penalty even though it is them that cant deliver the service as promised. The worst experience I have ever had.

    Anonymous 4/6/10 6:40AM

  • the end of the dish
    Well I quess I need to tell everyone what happened the other day thats made me quit doing dish network. Well we'll just start off with it was easter sunday yes I was hanging dishes on easter sunday I talked to a friend that used to work for them and he said he was hanging dishes on christmas day so thats nothing unusual for dish. The first job was a service call the guy had replaced his roof and said that was do to the dish being mounted on it and wanted it rehung on the side of the house pretty normal job and he made the comment I cant believe your working at eight o'clock in the morning on easter sunday. I was like yea I know I aint crazy about it either but somebodys gotta do it hung the dish and left for the next job.
    My next job was for a little old lady in kingsport that lived in a apartment complex this job was a 2 room install job. When I met the lady I explained that we have to have permission from the land lord to install a dish in a apartment and she said well I dont wanna bother them (the landlord) on easter with this and really dont want you to do this today anyways I have family coming in a little while for a easter dinner im cooking and dont want strangers here puttin in a dish system can you kindly reschedule this for tomorrow? I told her well let me call in and see. Boy was that ever a mistake you'd thought I'd killed somebody by asking this. The next thing I know one of the asses from updish are on the phone screaming and cursing saying no it has to go in today. He was yelling in the phone so hard that the lady could hear it and was sitting there with her mouth open and her head shaking. When I got off the phone with them the little old lady informed me that after that she did'nt want the dish any longer. And I told her that after that I did'nt wanna call back and cancel it she completely understood and told me that she was scared to call them also and to do what I had to do and please handle the man that they were sending out to make sure I was doing it. I did'nt know what to do so I just started installing a dish and vowed to myself that this would be my last install. I have never pushed a job on anybody that did'nt want it before using fear tactics and that this was going to be a first and a last. Before I was done she had her whole family there staying with her till I was finished outta fear that dish would send out another man to make sure the job was getting done. When we was signing the paperwork the old lady was crying telling me how scared she was for me and I told her not to worry that this was my last dish job I would never install another and for her to remember cable is always a option and that I did'nt know what is wrong with my company but the others are not like this.
    So after spending all the money to get the tools to install dish and never getting a straight paycheck from them (I hear this is policy) cause they always keep some some of it for something or another I am once agian job hunting. The local cable company is looking promising cause Ive always done nice clean installs and they say they like my work so I quess not all is lost. But I did my last install with dish on easter sunday morning to a lady who did'nt even want the dish after hearing the dish people scream and curse at me that there numbers were down and this is why and I had better do it with many explenatives thrown in they terrified the lady and infurated me and left her stuck with a dish.
    I will starve out go homeless and anything else that has to be before I ever do anything like that agian. This easter sunday was a all time low for me and I hope I never have to go through anything like that experience agian.
    So now ya'll know what happened to the dish job and Im praying that I find somewhere else to work soon
    This is a overview of what happened with dish on this easter sunday this is a copy of a explanation to my friends I posted on my myspace page tellin of why I quit dish well I havent even officialy quit yet I not gone back to turn my stuff in yet. It was horrific and the lady is gonna put a add in the editoral section of our newspaper tellin her side of this story here in a day or two. This company is evil and there worse on there employee's than they are there customers dish should be outlawed!! Gregg Herron a former dish employee contracted through Prime Home Entertainment and Updish(there the ones that were so mean to me and this lady over trying to reschedule her dish install) I will forever be inbarresed for taking this job

    gregg 4/5/10 11:56AM

  • This company is a SCAM!!!
    They lock you into a contract, promise you great service . don't deliver and I am now out $420 for one month of real bad service. This should be illegal!!!

    cyclebatt 4/2/10 11:46AM

  • we have been with dish network for many years and they keep raising the charges !!!!!
    they always want extra money without work or without the right channles . one channel they pay 32 $ and that is so stupid !!!!!
    we call diferent times and they dont even consider our complaints we like to keepdish if they wouldnt raise the charges !!!!
    hopefully all americans realize what is happening and quit dish network !!!!

    jamiej987 3/29/10 8:34PM

  • I CAN'T STAND THIS COMPANY...... I HAVE BEEN WITH THEM FOR 8 YEARS.... AND IT HAS BEEN 8 YEARS OF PAIN, AGGROVATION AND HEADACHE.... THE ONLY THING YOU HEAR IS "I APLOGIZE"... THAT SHOULD BE THIR LOGO..... DISH NETWROK....I APOLOGIZE.... CATCHY HUH!.... PLEASE STAY AWAY FROM DISH NETWORK YOU WILL LIVE LONGER....

    MADRICAN 3/27/10 2:19PM

  • Please avoid this company they are rude and will not help with any problems. We have been a customer for 9 years and have had problems in the past and finally got to speak to someone with some sense. When they came out to install ours we had an old receiver that belong to us so i told the tech to just use it because it still worked. Dish would not send us a new card for this receiver when the cards went out so i told them to just drop it. They did and we had no problem until they went to their new billing system now they want us to send them the receiver that belongs to us or they are going to charge us for it. I have tried to get this resolved and they know the receiver is not theirs they have no number for it. We drop Dish and have moved on to Direct.

    jeannie4301@aol.com 3/27/10 5:38AM

  • We've had Dish network for about 4 years now and have acctually been really happy.About 6 months ago we moved into my sisters house and she already has a dish provider so we unhooked the equiptment and it's been sitting in storage.We talked to Dish Network about this at the start and explained our situation they told us to hold on to the equiptment and that when we moved into our new house just give them a call and they would hook everything back up for us,So this is what we did.Then we found a house we love and were pre-approved for the loan amount. we thought that we were going to be moving in next month.But then we got a call from our morgage lender saying that we were denied for the loan because dish Network sent us to collections for the equiptment they said we stole!We never got a letter or a phone call stating this.We were blindsided!Were now trying to get this fixed with Dish Network but we may lose the house we love so much because of thier error.This is not fair!

    Anonymous 3/25/10 3:58PM

  • My mother died suddenly in October, called DISH in November to cancel service and we are still trying to discontinue service her balance for November was paid but they turned her over to collections this month. I have been on hold for customer service rep. for forty five minutes today I continue to her music playing!!!

    Anonymous 3/24/10 6:37AM

  • Yea Dish is a scam... I have all of the channels and was told my bill would be $119.00 a month. Yet every month I get a bill for $150.OO...And there was no mention of any of these hidden fees.... The installers ran ugly wires all over my house and stuck the dish right in front.. I was also lulled by a sales rep that told me that Dish never lost its picture... LOL.. Now that is the biggest joke of all... Im in Florida and you get 1 cloud the whole picture is lost.. Very frustrating on football sunday when u are trying to watch the $280 NFL ticket you purchased... Dish is a scam and Im goin back to Comcast....Better pictue.. free tech support, and just plain better business.. Later Dish

    frankrizzo1975 3/24/10 5:46AM

  • In July 2009 I acquired a number from Vonage that apparently previously belonged to a Dish Network customer who has an outstanding bill. They have called me for collections and when I explain that I am not Lori B****** they tell me they can not take my phone number off the account until they speak to Lori B******. Now they are calling my cell number! (because my Vonage number rolls over to a voicemail that has my cell on it! When I call them to get it resolved, they transfer me over to another line that tells me their regular business hours and hangs up on me. Nice... I will never have Dish services again in my life and I will encourage people to purchase Direct TV or even Comcast before they go with Dish.

    j2 3/21/10 8:48PM

  • Installer put the dish and all the ugly cables on the front of my house over the front porch with a cable running up the roof thru a dormer window. I called to tell them that the dish should be on the back of my house like all my neighbors and the customer service rep said she could not help because it worked and my wife had signed the paperwwork. I asked for a supervisor and he stated it could not be corrected unless I paid for a service call. I then called accounting to cancel and he responded that there was a 60 day warranty on the installation and that the problem would be corrected. An installer came out a day later and relocated the dish and cables to the back of the house. I am now satisfied with the installation but it appears that Dish has some problems with their front line employees ability to provide quality customer service.

    Anonymous 3/21/10 1:34PM

  • They have the rudest customer service. They promised me a price and increased it a month later.

    jman 3/16/10 2:36AM

  • Impossible to get adequate customer service, especially from help line people who don't speak English.

    We called to discuss an upgrade. The dish companies are always advertising specials,and our rates had been steadily increasing. The cost for the basic package, with 100 out of 125 channels we don't want, has more than doubled in the 2-3 years we have had the service.

    Also, one of our remote control devices is partly broken, so we asked for a replacement.

    The customer service person didn't seem to understand what a remote control device was and insisted that a repair man needed to come out to "adjust" the device. We don't have a land phone line which seemed to compound the problem of "adjusting" our remote control via phone line. I repeated that I had changed the batteries, and couldn't see what having a phone hookup had to do with a remote control, especially since the other remote control (downstairs) works, the channel receiver works etc.

    I think we are going back to cable.

    flynn126 3/12/10 12:19PM

  • We recently switched from DIRECTV to DISH NETWORK because our contract was ended and Dish offered 2 DVRs. We have been with them about 30 days and will be cancelling our contract. I am displease with not being able to access many Adult channels because of being in the FL area. I was able to access quite a few through DIRECTV and will be switching back. The whole switch thing was my husband's idea of course. I feel that if something is not broken, why fix it. DIRECTV does offer the DVR and a special for us switching back so that's what we plan on doing.

    COMIN' HOME 3/11/10 7:46AM

  • Dish Network were do I start?? well we got our service about 6 months ago and they were as nice as pie to us until we became their customers!!We hadn't been around and had our account disconnected for non pay so we called them up to get that taken care of I talked to 3 different people and got 3 different amounts we owed! agghh frustrating. I finally called back got a Man from India who said we owed 50.10 then 2 seconds later it was 60.10 and then finally he said we needed to pay 50.67 we agreed to pay the 50.67 and supposedly all our services were put back on. After we got off the phone my husband got online to see how much came out of the bank turns out he decided we should pay 60.67 My husband called back and they really didn't care that it was done wrong and that they charged us more than we had authorized! We ended up having to move so we tried to set up a movers connection that Dish Network advertises as "Free" They said that it was going to cost us 100 plus tax to get it moved. I asked to speak with a supervisor several times they yelled at me and told me no they were very rude. So I had my husband call back to speak with a supervisor they wouldn't let him and made him go through the whole issue with them yet again and when she couldn't help him then she finally sent him to the supervisor. The supervisor wouldn't do anything either. So basically we have moved can't get our dish there but they want us to still pay for it. Now we are going out of town for a few months and requested to have the account placed on suspend (We used to have Direct tv and when we would go out of the country for a few months they would put our account on hold until we got back!) Dish Network Doesn't DO That!!! So finally we asked to just Cancel the account because it was rediculas they told us that we are going to have an early termination fee of 310 dollars plus we would have to mail all equipment, manuals, remotes etc back they would send us a box and a shipping label but if we used their shipping labels they would charge us 15 dollars for each shipping label we used!! Then they told us that we would also need to send back part of the dish I can't remember the name of the piece but it's on The dish that's on the roof of a 2 story house that we no longer live at and the dish was there when we moved into that house so Dish never even gave us one and if we don't send that part in we would have to pay an additional 100 dollars!!! Agggghhhhh So I am really sorry to say this I MISS DIRECT TV!! and I will Never ever in my life do anything that is associated with Dish Network again and I beg anyone who has even considered going with this company to please rethink it and go with Comcast that doesn't have a Contract or if you have to have a dish go with Direct TV

    SoFrustrated 3/10/10 11:31PM

  • Please avoid this company at all costs! The problems started the day I had Dish installed. Although the installer was very helpful, he found out that my programming was not correct. We tried to correct it, and found out that Dish was not giving me the rates or service they had agreed to when I signed up. I spent 2 Saturdays trying to get someone to help me. After finding someone I thought could help me, that person transferred me to an "Executive Resolution" team member, who was not willing to help me at all. I asked why aren't you helping me, when the person that transferred me to you said you could help? The Executive Resolution team member stated "he just transferred you to me because he didn't want to talk to you anymore(!)" I finally reached a Executive Resolution team supervisor(Raymond) who would not say he would honor the rates that were given to me when I signed up, but that he would "listen to the tape" of my order with Dish's third party sales group, 4digitaltv.com to see what was said. I asked if the tape does prove that the rates I said were correct, would he honor it, he said that he might not, because it may not be good for the company, and we would just "part ways"(!) He promised to call back, once he heard the tape. It' now been over a week and a half, and he's never spoken to me. Tonight, I called in to stop my service, and get a refund of the $122.94 in charges Dish charged my credit card. After being once again hung-up on and talking to several other customer service people, I finally ended up talking to another "Executive Resolution" team member. I simply asked for 3 things. After all that I had gone through, could I stop the contract, get the charges credited back on my card, and to cancel the service in 3 days so I at least have another service ready when Dish service stops. This member would not agree to giving me back a full refund, and shut off my service immediately, so tonight, I have no TV service at all now. It's been a nightmare. Like I said, please avoid this company at all costs!

    BDF 3/9/10 12:54AM

  • I spent 6 hours on the phone w/ Dish because of their recent rate increase. When they sold the package they gave me the promo pricing and the costs 6 and 9 months out. The "SALES" rep committed to no price increase for 2 year contract. 9 months in, they double the price of the receiver. I called customer service and the only offer to correct the issue was to give 3 free pay per view movies. I wasn't interested.
    The next day, and the day after that, and the day after that I called to cancel. Suddenly they could wave the increase for six months but, it was too little too late because I had already re-installed cable. Frankly, Dish is bait-and-switch and then to cancel, they want to charge my credit card $750. I cancelled my CC and closed my bank account to prevent that and will fight Dish to bowels of hell to prevent ever paying them again.

    piggybut 3/8/10 9:01AM

  • Cancellation/Return Process, very extrmly bad than all USA sevice provider.I am not sure how long you can run this service the way it is.Very poor customer service,they don't care those who talk to the costomer.

    Anonymous 3/6/10 2:48AM

  • When I call the Dish Network number, the man that answered the phone was more than willing to help me until I told him I was just starting to learn about satellite TV and was just asking questions as I did my research to see if this service was what I really wanted. When I refused to place my order until I had researched more options he told me he had other people waiting to order and he would now have to hang up. I did manage to tell him that he had more than managed to make my mind up about Dish Network. I really do no know how some people keep a job with this attitude.

    Anonymous 3/4/10 12:31PM

  • Just by reading the previous comments, I can see that at least I'm in good company! My father is 72, the sales rep for Dish came to his door and told him that the Direct TV he had had for years was going to pull out of the remote area in which he lives. The rep stated that he could go with Dish, get all the same service for less and that they would take care of everything (disposing of the Direct TV things and clearing up the early termination fees is what he understood). The rep took down the Direct satellite and shoved it under the porch, and, when after he unhooked the (less that 2 months old) box from Direct and tried to put his box on, he broke Dad's TV. Of course we got him a new TV, but he was still being charged for the box from Direct and contacting Dish Net has been pointless. They don't thing the rep did any such thing and they 'wouldn't offer to take care of the other networks hardware'. Man, I feel an elder abuse law suit coming up! I'm going to try one more time today.

    rtbkitty 3/3/10 5:09PM

  • i signed up for america's everything package. the tech installed the new dvr and was suspose to install a new dish. well he said that we would be back out that Sat. i person came out to check for the phone line for the new install. when the tech never returned i called dish. the answer i got was "if it ain't broke,it don't need to be fixed" so i called the phone line company and asked who ordered the check, they gave me the tech name service order number. well a new tech came out with the same result.
    i was suspose to get my local channels when i upgraded and after 2 phone calls i still have not gotten my local channels. "we can install them for an additional feel." needless to say i won't be getting my local channels.
    they also left the old receiver and all the trash from the new DVR install on my livingroom floor.
    now that is what i call customer service.!!!

    pville60 3/2/10 3:59PM

  • I have ARY-digital channel, that cost me $ 300.00 to start with and iam paying my monthly bill regularly. I cannot believe such a bad service, It is fraud/cheating with the customers. You show 20-25 episode and go back i0th episode, this is very common, and repeated many times. This the case with every program. We have to watch each episode so many times or turn off It is shame, and unjustice with the customers. I have no words to describe this act.

    Dishnetwork customer

    Anonymous 2/28/10 10:17AM

  • Lock in price. That's a joke.
    Each month it goes up and up.Was told they can change it whenever they want.
    After the six months of free upgrades they are adding things to your bill every month.
    If we don't like we can pay the cancellation fee to for breaking the contract.
    We didn't break the contract Dish Network is.
    We had a set price and it was for two years.

    very mad 2/25/10 10:30AM

  • I'm a brand new customer with Dish, paid on 2/16 got installed on 2/20. The tech came in and stated, hope you don't want HD because I don't have a HD box for you. Hope you only want two sets because my work order says only 2 sets. Hope you only want 120 stations because that's all I have for you. Of course his workorder was incorrect. I called to speak with a rep, who told me if I was not satisfied, i should have cancelled before installation. I spoke with is manager who came to the line with an attitude. I asked for his 3 digit ID# and he told me I'll give it to you if I feel you should have it. I said well, I can see how this is going to go. he told me he'd disconnect the call if I was going to be a problem. I asked if I could speak with someone else and he hung up the phone. I'm going to try to get corporate's info. We will see how it goes.

    Can we say Hate DISH!!!

    HATEDISH 2/22/10 10:25AM

  • I have been with Dish 23 Months.The agreement
    we entered into was never honored.I called them a number of times because my statement in the mail was different when i went to pay
    online, Also dish would never put in writing
    the 24 mo. agreement and email to me of the
    price plan. I called Direct TV And they will
    put there commitment to me in writing..
    So it is good to have competition!

    Terry 2/18/10 10:19AM

  • Had our dish installed on Sat. Both my husband and I were at home. Very persoanable young man. Stayed 3 hours going up and down the basement steps "working". I even made him cookies to take home. Long story short... left with bag of cookies and some of my husbands tools! Left his broken tool and took 2 of my husbands similiar ones and a charger. Was not smart enough to take his belt clip off the tool first, and notice his tool had a different volt battery. Who knows what else he took cuz we are just moving in this house and tools are everywhere in our basement. We called a supervisor as soon as we found the kids broken tool and ours missing the next morning, his supervisor looked in the kid's Dish van and found my husbands tools. My husband is driving to the dispatch office after work tonight to claim his tools. No apologies so far from anyone, not even free service offer or anything!!

    pilgirl 2/18/10 6:17AM

  • I have had two technicians and a replacement of the remote for the dvd receiver-to date I have not have service more than two weeks out of the contract-I have not paid the bill owing for this reason and now they tell me I cannot have any service issue resolved until the past due amount is paid-my question-how can I be confident that any service-which has been inadequate to date will resolve my problems-David Groll

    Anonymous 2/17/10 12:46PM

  • I cannot stand dish network because their service is so bad and everytime i call i always end being transferred everywhere... and funny thing is the channel changes by itself when i'm watching tv!!! and not kool! at all!!
    you guys need to start making changes in ur customer service if u dont do it sooon you will loose lot of customer's!!

    Pinal 2/16/10 9:36AM

  • Thanks for helping me find these jokers. Their customer support is bent in one direction, to ensure you cannot easily be released from their services. I had to provide my receiver number to close my acct. even though I passed every screening test and they had the number anyway. Your service is excellent.Thank you for your help.

    Anonymous 2/14/10 1:48PM

  • These guys suck! The service cuts out all the time, and when you call they have you jump through hoops, and nothing is fixxed. Do yourself a favor, and don't give these jerks money!

    joe coustemer 2/9/10 2:29AM

  • I am very upset with the service I received from customer service. We were having a snowstorm and the satalite went out and I called to check and the person I got didn't know what snow was let alone anything about the problem. He said he was in the Philipines. I know this is spelled wrong but I am really disgusted why can't we get service in the United States makes me want to go back to cable which is what I am seriouly considering a phone call to.

    Anonymous 2/8/10 5:30PM

  • I have had nothing but trouble since I switched from Direct TV to Dish (I signed up because of it being cheaper, I could bundle my internet and telephone w/the TV, but guess again, it wasn't I am now paying more.)
    Anyway, my biggest beef is that my dish TV does not work have the time, I can't get local channels, when I DVR a program, either it doesn't record and/or when I play it back, the audio is broken up and you can't understand what is being said, or sometimes there is no sound at all. I have called and complained several times, but all I get from the person on the other line is the comment that my trouble is a result of the weather! I am sick and tired of hearing that excuse, especially when my family and/or friends/neighbors who have dish are not experiencing problems with their TV. As soon as my year contract is up, and I am cancelling my service with Dish TV and I will not recommend this service to anyone who is interested in Satellite TV!!! I am once again experiencing problems getting my local channels, which is extremely frustrating in that I from Indy and a Colts fan, and I am not able to watch the Super Bowl. Once again I am calling to complain knowing that my efforts will be in vain! Thanks for nothing DISH TV!

    Dissatisfied Customer!!!! 2/7/10 4:43PM

  • Dish Network has a lousy customer service. They donot recognize their mistakes and they charge you for channels or services you never asked.
    If you have a request customer service will keep you a couple of hour on the phone. Basically, you need to drop everything you do that day because the "customer service" will take up all your time.
    The technical service from the phone also is another problem regarding their knowledge and their ability to help

    Resolution 2/4/10 3:38PM

  • I had order HD when I first sign up for DISH, over a year we find out we didn't have HD. Talk to a rep he stated that someone would be out on a Saturday between 8a-12p, free of charge to connect HD that we order over a yr age. At 12:30p we call DISH that rep stated no order was in place and no notes concerning this agreement. So I still don't have HD and as soon as this contract 2 yr ends, I'm returning to the one I had before, it cost a little more, but the service is worth the extra.....

    Anonymous 2/4/10 7:41AM

  • programs that you paid for are taken away, when you talk to dish about it they tell you that its been put in a more expensive program if you want it you have to pay for it.nothing gets resolved! two year contract is up ,back to cable!!!

    Anonymous 2/3/10 12:38PM

  • Talked to a rep last tues. and got the details and what the price would be price. Decided to get it. Installer came on sat and installed. Monday checked on internet to check on first bill and found they raised the price. Call account manager and discussed the price and got hung up on twice. Wanted to talk to superviser but was put on hold for over 15 min. before getting disconnected again. The worst customer service ever

    frustrated 2/1/10 9:35PM

  • I don't know how much good this will do, but I feel it might help reduce my frustration level so here goes...I cannot receive a signal on my DISH network receiver, so I call the 'help' number (which by the way should be re-named!). After going through all those menus and finally getting to a "person" of sorts (most of the ones I have talked to sound like robots), I am told I will have to have a service representative come to my home to check my system. We set up the appointment (Saturday from 9-12). I tell the individual that I have an appointment for 1:00 that afternoon and will be leaving home around 12:30 and no one will be there. No one came that morning, so I went on to my engagement. When I got home that afternoon, there was a message on my answering machine that a representative came to the house and would wait only 20 minutes. If no one came home during that time, we would have to re-schedule the time for another day. I was so frustrated!! What is the use of scheduling a "convenient" time if DISH network doesn't honor it or at the very least, if they are going to be outside that time frame, to call and let someone know?? I gave them my home phone and my cell phone so there was no excuse for failing to alert me! This is NOT customer service. The customer is certainly NOT the one who is being considered at DISH network. I will be looking into an alternative to DISH Network.

    Anonymous 2/1/10 9:57AM

  • Called today to upgrade to HD. Since the account is in my wife's name I was told she would have to call to put my name on the account. She took time from her work day (she was put on hold for 10 minutes)to add my name to the account. I called and was told yes my name is on the account but was told my wife still had to call to order the upgrade. Most in efficient. If I had another choice (no cable & Direct doesn't offer local channels)I'd exercise the option!

    Anonymous 1/20/10 11:13AM

  • i was moving called dish network scheduled moving date and asked for a post-ponment of service i was not ready for service i was never told that they were going to charge me my full $87 a month during my move.
    I have never heard of a company doing this i am now trying to cancel my services they are telling me there are additional charges
    I will never use dish network for tv service

    tjbla69@msn.com 1/12/10 1:19PM

  • We didn't have any trouble talking with Customer Service even though I did get cut off once..they were very helpful for the most part....my question is....our DVR-HD unit crashed and I just would like to know why there isn't a tech in the area to bring a new box rather than having to sit and wait for 3 to 5 days for a new one to come in the mail? They were there to install it....Where do they go after that? I think that part of your Customer Service needs to be improved.

    a little frustraited 1/10/10 4:56AM

  • It sucks REAL bad and they are sooo rude we called the very next day after getting it and they said we could not cancel that"they do not have a satisfaction garantee" LOL yeah or everyone would cancel they lie to get ya and then won't let you go and be happy I miss my shows and the Active button that DirecTV had so sad!!

    no more DISH 12/29/09 8:12PM

  • CUSTOMER SERVICE REPS JUST BARELY SPEAK ENGLISH AS THEY ARE IN INDIA..THEY JUST TELL YOU WHAT THE COMPUTER SAYS...THEY HAVE NEVER SEEN A DISH NETWORK BOX...OR INSTALLED A SYSTEM...9 TIMES OUT OF 10 YOU GET HUNG UP ON...VERY BAD TECH SUPPORT...BAD

    Anonymous 12/26/09 4:29PM

  • i have called and emailed i dont know how many times never recieved a response i think they just ignore you until u get tired and stop complaining!!

    dish hater 12/19/09 8:46PM

  • Cannot get to a live person, automated response always says "cannot process your request at this time" then hangs up.

    Help!

    millvalleycalifornia 12/11/09 2:42PM

  • I have tried 4 different numbers, and they all go to the same automated answering service.... which ALWAYS says that they are unable to process my request. Seriously, I thought this was customer service. Might be nice if you would actually service your customers!!!! How do you actually get ahold of a real person????

    looking for customer service! 12/11/09 2:22PM

  • i dont have dish,i have direct tv.and dish keeps calling saying i do have dish and i have i owe them money.and morons at dish cant get my telephone number out of there date base

    Anonymous 11/27/09 9:19AM

  • Tonigh I tried to view channel 152 to see the local college football. My satellite box tried some 10+ times to dial your service, but each time the box received "busy"

    Next, I tried caling dish network... the first attempt was disconnected, the second routed to a "college package deal" which I did not want!

    Next, I retried calling and got through to one of you operators.... she told me I had to "buy a package" I told her to connect me to a supervisor as this was unacceptabel!

    Your supervisor tild me that I could get the channel wanted (152) by downgrading.... uinfortunately that would mean losing some channels we watch.

    Why is this so? It is certainly not a technical issue, of that I am certain!

    This has got to be the worst service I have ever encountered! You can bet that I will be looking at alternative services (Time Warner Cable will allow me to order this channel individually.! why not Dish?)

    I do not care about any cancellation charges.... you can bet that I will cancel my Dish Network Service as sson as I have Time Warner, AT&T (Uverse) or Verizon (FIOS) installed....

    You service is the worst I have encountered, and I regret the day I selected Dish Network!

    Rgds

    Cheris J Bussey

    chris286 11/14/09 7:56PM

  • Ive been a Dish customer for 1year, Gad do I miss My Cable, Dish's equipment is absolute JUNK!, The Service is JUNK!, I have more than 5 failures a week on average. So it may sometimes only be for a few minutes, but dissrupting nonetheless. The only thing good about dish is the customer service, once you get a human on the phone that is. But it dont make up for this crap equipment.

    Anonymous 11/7/09 3:15AM

  • Couldn't believe that when I canceled this garbage that they said I needed to remove the transponder. No way at my age am I going to climb onto the edge of the roof to disassemble the dish. I called my attorney and he said that if they force the issue of returning the transponder that we will have a great case and most likely a large settlement. I encourage everyone to contact an attorney.

    Screw Dish 10/28/09 5:19AM

  • We have had nothing but horrible service since we became a customer with Dish Network. Matter of fact we resently paid our bill (which was more then it was suppose to be)our service cut off for $.80 (eighty cents).After calling and speaking with 5 different rep's from DISH in 3 days we were to have our service restored. It is Sunday and we are still without service. Problem? Yes. We pay to much not to have what we pay for.

    Anonymous 10/11/09 5:41AM

  • I cancelled Direct TV at the end of my obligation because of wretched customer service. After a year with DISH I actually miss the incompetence of Direct TV. I had the feeling that the front line employees were merely ignorant, and symathetic but mutual victims of a telecommuniation industry hubris. With DISH I get the feeling that their customer service folks actually revel in the exploitation. They hang up on you. My service has been interrupted no fewer than 7 times in less than a year. Once for over a week. They promise adjustments that never materialize. They publish phone numbers which never answer, and at least in one instance was disconnected. I would suggest that some of the nuts who go postal every now and then consider a change of pace
    and take their agressions to the DISH network customer service department. Spare the techies.... they are actually OK if you can ever talk to one.

    gypseyjingle 10/8/09 2:20AM

  • I have learned to hate this company with a pasion. The have had my bill screwed up for 6 months, then they have the nerves to ask me to verify to them that i made my payments and even after i did all they still continue to disconnect my service like very two weeks. I am on the phone with them write now for like the 11,000 time. I have spend all my cell minutes with them, i can't stand them. I do not recommend them for anything, do not us them, you will regret it.

    RITA DDD 9/25/09 4:47PM

  • I am letting you know that dish network has no scruples & all you do is lie & rip people off. You should be ashamed of the way you do business!You do noy try to resolve issues with your customers,all that is important is to get as much money out of your customer that you can!!! I belive that when you are wrong you should admit it & not try and hide behind a so called contract. When I tried to explain what you had done to me all I got was a bunch of double talk .Trying to resolve my problem with you was never your intention. SHAME ON YOU !!!!! v

    Geoffrey 9/18/09 5:44PM

  • Service dropped every time it rained. DVR that wants to record adult programs on 2nd tuner in daughter's room--and that crashed receiver when stopped. A movie recorded in 23 one minute segments. Screens are oriented toward making it too easy for anyone in household to order pay services or upgrades. Too many problems to list. Certainly not TIVO quality. Using their latest receivers too.

    I wanted to cancel immediately at install, three days into service, and then 13 days into service. Customer service did anything to try to make right and said I had 30 days to try service and cancel without cost. On day 26 I canceled. They claimed they never had a 30 day period to cancel and insist on charging me $360 early termination fee. Quite simply, they lied, they didn't keep the phone recordings, they claim they aren't even capable of contacting the representatives by the codes they had given as contacts.

    Calls get transferred from one person to the next and nobody is capable of terminating the contract. They are a desperate company with inferior technology that will do whatever they can to make a buck and that doesn't deserve to remain in business. Don't give them your business. Look at U-Verse if you can, or else Comcast with TIVO series 3. If you do go with Dish then do it with them directly instead of through one of their resellers. The resellers just add unnecessary costs and terms.

    A lawyer may contact me for action against Dish Network. I expected to be able to terminate the contract within 30 days without cost as I was assured multiple times. Also please contact me if you were told of a 30 day period.

    Paul Baumann
    Marietta, GA
    spamsnare@gmail.com

    spamsnare 9/15/09 5:30PM

  • Dish Network is the worst tv company there is. Their operator's are not doing their jobs at all. It took me three weeks to get dish hooked up and then they never showed up. Plus the second time they never even scheduled me so the third time they finally showed up. Then they were suppose to credit my bill for ten dollars for the next five months and they didn't do that. Next time I will go with Direct Tv.

    Anonymous 9/15/09 7:52AM

  • I called dish network to set up service on August 27,2009 someone came out the next day to set up service.The man that came out said that the wires in my home was no good & that he would need to run new wires. I agreed, then he said that he could not run them & advised me to call the company. After a long weekend of waiting, for service in which I never received. I called to cancel. Today is September 8,2009 & I still do not have the refund that was promised to be returned to me in three business days. I called and spoke to the manager(Jeff) three times on my refund on the last call he hung up on me. When I called the last time I asked to speak with a supervisor.The supervisor (Don) he said told me that he will look into the matter. From this experience I have learned that cheaper is not always better. I do not recommend this service to anyone

    kamarla 9/8/09 4:02PM

  • I am a Dish customer for 3 years. While watching a program it was interrupted by a error box on my screen pertaining to a smart card. After contacting customer service the representative stated that my service was cancelled earlier that day. What a surprise it was to me since no one called to cancel or for any matter spoke to any representative from Dish that day. Here's the kicker, it was no major issue to reconnect the service, I just had to pay for the next 2 months of service in advance. Is this a scam I thought? After being a loyal custmer and never having paid a bill late, I was surprised they just couldn't activate my account and continue service as normal since I called them within 5 minutes it was disconnected. I've lost my trust with Dish and looking for other service!!!

    pn23 8/23/09 9:21AM

  • I had their service for 8 years. On December 2008 y switched to HD DVR. Never worked. Exchanged it 3 times in a 5 month period.
    I called to cancel service. They waved the $250 cancellation fee without me asking for it!

    I have no complains about them except their HD receiver that didn't work for me.
    Now, Verizon Fios TV is working great!

    Pettit 8/20/09 1:20PM

  • I canceled my Dish Network Service after about 6 years with them. The service was OK. I had no complaints. I just thought I could get more value for my money elsewhere. I called on their 800 number to cancel. It was not a big deal. I did not give them a lot of information and did not complain. I located the customer service center mailing address online in their customer agreement document. So as a followup to the call, I wrote a letter to that address to confirm the conversation to cancel the service. The letter just came back as not deliverable. What a laugh. I still can't find a good mailing address for these people. By the way, I used their webform to email them twice before cancelling to see if they might be able to offer something better. I never got a reply. When I called to cancel, they started talking several different discounts. I did not pursue the details of the discounts since I figured they already had a chance to answer my emails.

    B Smith 8/6/09 1:19PM

  • BEWARE! DO NOT SIGN UP FOR DISH NETWORK'S SATTELITE TV. THEIR CUSTOMER SERVICE IS HORRIBLE! THEY WILL NOT LET YOU SPEAK TO SUPERIORS ABOVE THE FIRST LEVEL. THESE SUPERVISORS WILL USE BULLY POLICE TACTICS TO DRIVE YOUR REQUEST INTO THE GROUND. IF YOU PERSIST IN CALLING THEY WILL ROUTE YOUR CALL TO THE PHILLPINES. I KNOW FIRST HAND BECAUSE I ENDURED THEIR SHENANIGANS TODAY.

    NEVER AGAIN 7/29/09 5:52PM

  • My services were shut off due to none payment, although we have been set up on autopay for about 7 years. Dish let this account go unpaid for 3 months before I knew anything about it, so now I'm stuck trying to come up with the whole 300 dollars. When I called to talk to a manager they REFUSED to let me speak to one saying my account did not need a manager to clear the matter up, all I needed to do was pay in full and all would be well. I called at least 10 different times and 10 times I was denid a manager. I am now going to go to somewhere new for my services, I've never heard of trying to talk to a certain person an being told NO! They just would not listen to me from what I understand this is nothing new. Thanks for lettimg me vent and trying to warn other people about dish.

    unhappy lady 7/27/09 8:30AM

  • Pathetic 25 minutes on hold they suck !!!! Then I spoke with a rep from tim buck to !!!!

    annonomous 7/16/09 8:01AM

  • I have had Dish over 10 years, and honestly, have not had a problem, I don't now about the local channels, I think it is included or a pay a couple of dollars more for it, but I'm pretty happy, every now and then it goes off, but so does cable. They came in to give me an upgrade, which I think I pay a little more for, but I was never charged for the install. I get 2 of the movie channels which of course is more like 9 or 10 and basic and I pay 60 something a month, I know someone that has satellite or cable now (not sure which) and they said they pay ALOT more... So, no, never really too much of a problem, I think I may even get a 2nd hookup or a dvr for 5.00 xtra a month. Not a bad deal.

    keech 6/13/09 2:45PM

  • I called Dish network to deactivate one of my receivers. You will encounter and endless loop of choices that lead nowhere. Press the zero key 4 times and you get a human. 53 minutes to deactivate one receiver, pathetic

    DUNCAN 5/27/09 3:31PM

  • Dish Network is HORRIBLE!! within the first 2 months of having service I had to replace my reciever box, they then tried to charge me $89 because one of their service men had to also tinker with my satilite which he told me was originally poorly instaled.... so they found it reasonable to charge me for their intsalation guy's shotty job. I refused to pay it, and after MANY long and heated phone calls with their CSR they waived the fee. And that's just one of many problems I ran into with this company.... I was overcharged several times, I constantly was on the phone trying to fix problems myself via an automated "push this button for help" service and never was treated with any ammount of respect on the few occasions I did actually speak with a real person. My advise.... DON'T BOTHER with Dish Network, their all around awful!!!!!

    Anonymous 5/20/09 12:16PM

  • I have had service for one month and already am getting ripped off with charges that were not explained to me, I was set up on an auto payment and was told what was going to be drafted and ended up having 150 dollars taken as well after I was told that the 150 for equipment would be taken in may, it was taken in april, and when tryin to resolve, I was disrespected by a superior 4 no reason and then hung up on. I wish I would have stayed with directv but if you are concidering satelite, I would recomend directv, unless you dont mind not getting the support you deserve from their reps, I would never recomend dish network to anyone, they are a joke and a lie and if you speak to someone you better get their name and rep number or anything they tell you could be incorect and forgotten, they do not keep files on what they tell you unless you speak to the same person again, and believe me you will be calling back it is not worth it.

    jayboe24 4/5/09 7:43PM

  • We didn't have sound or picture and called Dish the Thursday before Super Bowl. We were told a serviceman could be out Monday! Luckily my husband was able to fix problem and I called Dish and told them not to send anyone out Monday. No repairman came but I was billed $29.00 for a service call. Yesterday I spent over an hour on hold to get the fee taken off my bill. I finally called on my cell, while land line was still on hold, and requested new service. Of course that call got immediate attention, I asked to be switched to customer service. My husband has clients and they wouldn't put up with that kind of service!!!!

    Frustrated 3/25/09 9:06AM

  • worst company I have ever had to deal with. Don't have ABC anymore and will do everything they can to keep you from cancelling or getting to someone who CAN help you

    Anonymous 3/20/09 11:04AM

  • Horrible, can never get through to anyone, can't get help, don't have my local channel anymore. Im leaving

    Anonymous 3/20/09 10:43AM

  • For you people out there thinking about changing satellite providers because of our loss of ABC viewing ,I wouldn't be worried about Dish Network's contract you signed. They have broken their end of the contract with you for not providing the programing they promised! If need be we can all file a class-action suit against them if they want to play hardball!

    Anonymous 3/17/09 7:34AM

  • Asked one question (over their IM service) and it took 3 seperate conversations with CS Reps and one with a Supervisor to get the answer. The question was do you offer the new Disney XD channel. Thirty minutes of sill questions about what does XD stand for etc. Why would that matter? Do you offer it? It was insane. Now that I realize the CS group is offshore, it makes a little more sense. Absolutely terrible customer service!

    desperatelyseekingtv 2/16/09 9:19PM

  • Customer service is beyond abysmal. I called the 888 number from my mother's home phone to disconnect service since she had passed away. The rep demanded a death certificate in order to disconnect service (which costs $$ and takes several weeks to get), even though the Dish Network customer service billing recognized that I was calling from her house. I asked to talk to a supervisor, was put on hold for over five minutes, and eventually hung up.

    This is just a blatent attempt by Dish to extract a few more dollars from a deceased individual.

    Anonymous 2/3/09 12:02PM

  • On Demand Movie stopped while playing, would not go past that point no matter how many times we restarted/fast-forwarded. Called tech support (offshore) they were completely useless, transferred me onshore, the guy told me to turn the receiver off for an hour to let the movie download. We did - did not fix it. Called back, got offshore again. Worse than useless, the rep called my husband "ma'am" about 8 times although he kept correcting her. They are sending a new box, never mind all the shows we haven't watched yet on this one. That was our first and last experience with on-demand. Back to Blockbuster and their scratched up DVDs!

    Anonymous 1/11/09 12:41AM

  • They were here today to put in a dish - they left wires, boxes, cardboard, plastic all over the lawn - front, back and side of the house - who does that? I've tried to call and complain - but can't get an answer - the worst customer service. Am I supposed to clean up after these people?

    Anonymous 12/31/08 4:09PM

  • I am on hold and have been for several minutes. For about 30 days I have been trying to have a system installed. 3 trips by 3 reps, cut trees each time, one no show, one call from home office who "offered" to bump the issue up to the Regional Manager, 4 days later no contact.

    Was misled when I asked regarding having system part-time in my second home. Down hill from there. Can't cancel for 2 years. Am in the process of providing local TV station who investigates fraud by companies organizations. During this month with Dish contractors in and out, one of my televisions still in the box has been stolen.

    Still on hold!

    yyjbiz 12/17/08 7:34PM

  • I just tried calling this customer service phone number to add the NBA Season Pass - at a cost of about $200.

    After all the prompts, computer message stated that there was an expected wait time of 5 minutes.

    After a minute, computer message stated that no one was available to answer the call and disconnected me.

    I don't consider this customer service...

    Carla Renard 12/4/08 12:21PM

  • The service is the terrible,and when you cancele it they want you to go 20feet up on a ladder to remove their transponder. they put it up, shouldn't they take it down?

    Anonymous 11/25/08 12:35PM

  • Terrible. 3 times the tech did not show up to install. the phone number puts you thru HELL trying to speak to a human being. There outsourced reps are completely not helpful and can only read from a script

    jaggedone3 11/10/08 12:00PM

  • Submit your comment >>
  • I have never had any problems with Dish Network. My service is always great (and I live in the mountains) and the customer service isn't bad either. The only complaint I have is sometimes when I call, its routed to the India call center. I just hang up and call back. Pressing "0" works great to get a live person.

    Anonymous 9/2/10 1:45PM

  • Tonight I had a good customer service experience with Dish. Not knowing terminology, the first person I spoke with thought I needed an additional "receiver" and wanted to charge me $100 to do so. I asked to speak with his supervisor, who was put on within 2 minutes and was a very nice young lady, then indicated we could hook 2 more tvs up with only a $15 charge for the technician. I was delighted also when she scheduled it for tomorrow 12-5pm!

    Also any time I've needed help reconnecting service to my tv after a power outage, the reps have been very kind and helpful.

    seagull 7/29/10 8:52PM

  • Our experience with the dish network customer service tech was great! Couldn't have asked for a more professional, polite, knowledgeable representative. Thank you Kris!

    quinn 7/9/10 7:20AM

  • I must be in the minority or only the unhappy people bother to write, but I have been a customer for over 8 years and am completely happy. The few times I had any trouble, the technicians came out and took care of everything--no charge. They have replaced boxes over the years as I made changes and never had any billing problems!

    Everyone is trying to get me me to switch TV by bundling other services (internet/phone). But I am a happy customer with no plans to switch!

    ocmom 6/30/10 3:38PM

  • OK. I am usually a huge skeptic and HATE calling customer service. We unfortunately live in a world where I feel like you have to be an a$$hole to customer service for them to help you...but...

    A real person answered the phone relatively quickly and gave me a solution that fixed my problem. Props Dish. Props.

    DishDudeMinnesota 6/21/10 6:00PM

  • Believe it or not I just had me some EXCELLENT customer service from DISH! I even talked to someone who spoke ENGLISH- imagine that! They were very helpful! I used the press 1 then 0 four times to get a LIVE person. Maybe that's the key...who knows!

    Anonymous 6/18/10 4:52PM

  • I am VERY VERY pleased with dish network. I would never change to any other provider. Customer service is very helpful and their aim is to please. I have always had good luck or service with them. I did change over one time and immediately came back.

    Lisa 4/27/10 1:49PM

  • I was very concerned reading the negative service received by so, many when I needed to contact Tech Support to put all functions of our new tv on the Dish Remote. Ready for poor english and lack of knowledge I called Tech Support. After going thru the prompts, I was quickly answered by a perfectly speaking young lady named Erin. Telling what we needed, she talked my husband thru the ordeal, and made it fun.... A little positive along with the negative.. I know where you are coming from, I have dealt with many rude and nastey customer service reps

    Smoknlois 4/21/10 2:20PM

  • called for tech support and was treated very
    fairly and all my questions were answered
    fully...Tech person was Brian(LE5),and
    he was very nice and helpful... my experience with
    Dish network has been great!!!

    GueroKris 4/3/10 8:34AM

  • After 5 years of having my Dish, We were having problems with the reception with the main DVR box. after a few diagnosis calls and 1 customer service visit, we figured that the box was dying. The visit and the shipping of the new box as well as the return of the old one were all done free of charge. The customer service people were an absolute pleasure to deal with. I hope to enjoy my dish for many years to come !!!!

    mustlx90 12/19/09 10:57PM

  • Just talked to a rep by the name of Rose....she was GREAT! I was reading the last of the comments here thinking this was going to suck a$$...but she was really nice and answered all my stupid questions, and explained different options for getting my service turned back on. I did have to wait for a few minutes (total call time was 12 minutes) but nuthing a speakerphone while looking on Craigslist couldnt cure untill I heard a voice.....Have you tried calling EDD latley?!?

    Anonymous 12/15/09 4:38PM

  • I have had no problem with Dish Network. The last installer we had set up our existing equipment had no clue what he was doing took 9hrs. to finish. But Dish service is still far better than TWC. I used to have DTV and like Dish better because of the diff. channel selections. I had TWC for years and I purely despise them!!!!!

    Anonymous 11/2/09 3:19AM

  • The young man who assisted me by phone was excellent. It is the first time since having the service 9 months I have not had to have a tecnician...Thank you TIM

    Anonymous 9/19/09 4:41AM

  • Had to call for minor technical issue. After pressing 1, immediately call was answered by a technician. Very polite and helpful.

    Anonymous 8/19/09 9:08AM

  • I guess I can't speak to some of the negative comments here. However, my experience with Dish Network has actually been pretty good. When I have had to call tech support I allways keep pressing zero and get a live agent on the line. Every representative I can remember speaking to was always very polite and helpful. As far as there technical agents go, I have always had all my issues fixed over the phone, and the one time they could not fix it over the phone they sent someone to my house the next day! There commerials on tv may kind of suck(lol), but I don't care about that as long as they keep being the lowest price around. Also, I have had both Time Warner Cable and Direct Tv and I am much happier and am paying less at The DishNetwork.

    Jeffrey 8/1/09 1:38AM

  • I called the 888 number, followed the instructions and reached a real person within two minutes. She was very helpful and solved the problem I was having with the remote in about five minutes. Many of the comments said customer service was poor. I hope my experience is now the norm.

    Anonymous 7/14/09 5:57AM

  • I have had Dish Network for over 11 years andf they are absolutely fantastic!!!!!!!! We have never lost service for more than 10-15 minutes and have onlt lost service due to weather 4-5 times in the 11 years we have had them. I strongly recommend Dish Network to anyone looking for a reliable satellite company.

    Anonymous 3/13/09 5:17AM

  • Excellent customer support from a tech rep (US) named Ashley. Her helpfulness and willingness to chop the monthly price kept us from switching to direct tv.

    Chris 2/26/09 8:36AM

  • Actually for what I was trying to do the computer system worked really well. I then talked to a human being to update the phone number on our account, and that was painless as well. I did have a problem the other day trying to call in when we got the message on the screen about paying the bill and I called 3 different times and was told that Dish was unable to take my call at the present time, please try again later.

    Dish user 12/23/08 10:59AM

  • Submit your comment >>
  • Honestly Im a spanish tech support rep, and we have customers who have not had 1 replacement in 10 years.. then we have customers having there DVR box replaced every month.. Sometimes u get bad equipment/ bad installation/ or just a dumb customer who leaves there receiver running 24 hours a day.

    Anonymous 11/20/09 6:38PM



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