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Dish Network

Customer Service Ratings and Comments

Dish Network is ranked #95 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 45.16 out of a possible 200. This score rates Dish Network customer service and customer support as Disappointing.

NEGATIVE Comments

66 Negative Comments out of 76 Total Comments is 86.84%.

POSITIVE Comments

10 Positive Comments out of 76 Total Comments is 13.16%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • Impossible to get adequate customer service, especially from help line people who don't speak English.

    We called to discuss an upgrade. The dish companies are always advertising specials,and our rates had been steadily increasing. The cost for the basic package, with 100 out of 125 channels we don't want, has more than doubled in the 2-3 years we have had the service.

    Also, one of our remote control devices is partly broken, so we asked for a replacement.

    The customer service person didn't seem to understand what a remote control device was and insisted that a repair man needed to come out to "adjust" the device. We don't have a land phone line which seemed to compound the problem of "adjusting" our remote control via phone line. I repeated that I had changed the batteries, and couldn't see what having a phone hookup had to do with a remote control, especially since the other remote control (downstairs) works, the channel receiver works etc.

    I think we are going back to cable.

    flynn126 3/12/10 12:19PM

  • We recently switched from DIRECTV to DISH NETWORK because our contract was ended and Dish offered 2 DVRs. We have been with them about 30 days and will be cancelling our contract. I am displease with not being able to access many Adult channels because of being in the FL area. I was able to access quite a few through DIRECTV and will be switching back. The whole switch thing was my husband's idea of course. I feel that if something is not broken, why fix it. DIRECTV does offer the DVR and a special for us switching back so that's what we plan on doing.

    COMIN' HOME 3/11/10 7:46AM

  • Dish Network were do I start?? well we got our service about 6 months ago and they were as nice as pie to us until we became their customers!!We hadn't been around and had our account disconnected for non pay so we called them up to get that taken care of I talked to 3 different people and got 3 different amounts we owed! agghh frustrating. I finally called back got a Man from India who said we owed 50.10 then 2 seconds later it was 60.10 and then finally he said we needed to pay 50.67 we agreed to pay the 50.67 and supposedly all our services were put back on. After we got off the phone my husband got online to see how much came out of the bank turns out he decided we should pay 60.67 My husband called back and they really didn't care that it was done wrong and that they charged us more than we had authorized! We ended up having to move so we tried to set up a movers connection that Dish Network advertises as "Free" They said that it was going to cost us 100 plus tax to get it moved. I asked to speak with a supervisor several times they yelled at me and told me no they were very rude. So I had my husband call back to speak with a supervisor they wouldn't let him and made him go through the whole issue with them yet again and when she couldn't help him then she finally sent him to the supervisor. The supervisor wouldn't do anything either. So basically we have moved can't get our dish there but they want us to still pay for it. Now we are going out of town for a few months and requested to have the account placed on suspend (We used to have Direct tv and when we would go out of the country for a few months they would put our account on hold until we got back!) Dish Network Doesn't DO That!!! So finally we asked to just Cancel the account because it was rediculas they told us that we are going to have an early termination fee of 310 dollars plus we would have to mail all equipment, manuals, remotes etc back they would send us a box and a shipping label but if we used their shipping labels they would charge us 15 dollars for each shipping label we used!! Then they told us that we would also need to send back part of the dish I can't remember the name of the piece but it's on The dish that's on the roof of a 2 story house that we no longer live at and the dish was there when we moved into that house so Dish never even gave us one and if we don't send that part in we would have to pay an additional 100 dollars!!! Agggghhhhh So I am really sorry to say this I MISS DIRECT TV!! and I will Never ever in my life do anything that is associated with Dish Network again and I beg anyone who has even considered going with this company to please rethink it and go with Comcast that doesn't have a Contract or if you have to have a dish go with Direct TV

    SoFrustrated 3/10/10 11:31PM

  • Please avoid this company at all costs! The problems started the day I had Dish installed. Although the installer was very helpful, he found out that my programming was not correct. We tried to correct it, and found out that Dish was not giving me the rates or service they had agreed to when I signed up. I spent 2 Saturdays trying to get someone to help me. After finding someone I thought could help me, that person transferred me to an "Executive Resolution" team member, who was not willing to help me at all. I asked why aren't you helping me, when the person that transferred me to you said you could help? The Executive Resolution team member stated "he just transferred you to me because he didn't want to talk to you anymore(!)" I finally reached a Executive Resolution team supervisor(Raymond) who would not say he would honor the rates that were given to me when I signed up, but that he would "listen to the tape" of my order with Dish's third party sales group, 4digitaltv.com to see what was said. I asked if the tape does prove that the rates I said were correct, would he honor it, he said that he might not, because it may not be good for the company, and we would just "part ways"(!) He promised to call back, once he heard the tape. It' now been over a week and a half, and he's never spoken to me. Tonight, I called in to stop my service, and get a refund of the $122.94 in charges Dish charged my credit card. After being once again hung-up on and talking to several other customer service people, I finally ended up talking to another "Executive Resolution" team member. I simply asked for 3 things. After all that I had gone through, could I stop the contract, get the charges credited back on my card, and to cancel the service in 3 days so I at least have another service ready when Dish service stops. This member would not agree to giving me back a full refund, and shut off my service immediately, so tonight, I have no TV service at all now. It's been a nightmare. Like I said, please avoid this company at all costs!

    BDF 3/9/10 12:54AM

  • I spent 6 hours on the phone w/ Dish because of their recent rate increase. When they sold the package they gave me the promo pricing and the costs 6 and 9 months out. The "SALES" rep committed to no price increase for 2 year contract. 9 months in, they double the price of the receiver. I called customer service and the only offer to correct the issue was to give 3 free pay per view movies. I wasn't interested.
    The next day, and the day after that, and the day after that I called to cancel. Suddenly they could wave the increase for six months but, it was too little too late because I had already re-installed cable. Frankly, Dish is bait-and-switch and then to cancel, they want to charge my credit card $750. I cancelled my CC and closed my bank account to prevent that and will fight Dish to bowels of hell to prevent ever paying them again.

    piggybut 3/8/10 9:01AM

  • Cancellation/Return Process, very extrmly bad than all USA sevice provider.I am not sure how long you can run this service the way it is.Very poor customer service,they don't care those who talk to the costomer.

    Anonymous 3/6/10 2:48AM

  • When I call the Dish Network number, the man that answered the phone was more than willing to help me until I told him I was just starting to learn about satellite TV and was just asking questions as I did my research to see if this service was what I really wanted. When I refused to place my order until I had researched more options he told me he had other people waiting to order and he would now have to hang up. I did manage to tell him that he had more than managed to make my mind up about Dish Network. I really do no know how some people keep a job with this attitude.

    Anonymous 3/4/10 12:31PM

  • Just by reading the previous comments, I can see that at least I'm in good company! My father is 72, the sales rep for Dish came to his door and told him that the Direct TV he had had for years was going to pull out of the remote area in which he lives. The rep stated that he could go with Dish, get all the same service for less and that they would take care of everything (disposing of the Direct TV things and clearing up the early termination fees is what he understood). The rep took down the Direct satellite and shoved it under the porch, and, when after he unhooked the (less that 2 months old) box from Direct and tried to put his box on, he broke Dad's TV. Of course we got him a new TV, but he was still being charged for the box from Direct and contacting Dish Net has been pointless. They don't thing the rep did any such thing and they 'wouldn't offer to take care of the other networks hardware'. Man, I feel an elder abuse law suit coming up! I'm going to try one more time today.

    rtbkitty 3/3/10 5:09PM

  • i signed up for america's everything package. the tech installed the new dvr and was suspose to install a new dish. well he said that we would be back out that Sat. i person came out to check for the phone line for the new install. when the tech never returned i called dish. the answer i got was "if it ain't broke,it don't need to be fixed" so i called the phone line company and asked who ordered the check, they gave me the tech name service order number. well a new tech came out with the same result.
    i was suspose to get my local channels when i upgraded and after 2 phone calls i still have not gotten my local channels. "we can install them for an additional feel." needless to say i won't be getting my local channels.
    they also left the old receiver and all the trash from the new DVR install on my livingroom floor.
    now that is what i call customer service.!!!

    pville60 3/2/10 3:59PM

  • I have ARY-digital channel, that cost me $ 300.00 to start with and iam paying my monthly bill regularly. I cannot believe such a bad service, It is fraud/cheating with the customers. You show 20-25 episode and go back i0th episode, this is very common, and repeated many times. This the case with every program. We have to watch each episode so many times or turn off It is shame, and unjustice with the customers. I have no words to describe this act.

    Dishnetwork customer

    Anonymous 2/28/10 10:17AM

  • Lock in price. That's a joke.
    Each month it goes up and up.Was told they can change it whenever they want.
    After the six months of free upgrades they are adding things to your bill every month.
    If we don't like we can pay the cancellation fee to for breaking the contract.
    We didn't break the contract Dish Network is.
    We had a set price and it was for two years.

    very mad 2/25/10 10:30AM

  • I'm a brand new customer with Dish, paid on 2/16 got installed on 2/20. The tech came in and stated, hope you don't want HD because I don't have a HD box for you. Hope you only want two sets because my work order says only 2 sets. Hope you only want 120 stations because that's all I have for you. Of course his workorder was incorrect. I called to speak with a rep, who told me if I was not satisfied, i should have cancelled before installation. I spoke with is manager who came to the line with an attitude. I asked for his 3 digit ID# and he told me I'll give it to you if I feel you should have it. I said well, I can see how this is going to go. he told me he'd disconnect the call if I was going to be a problem. I asked if I could speak with someone else and he hung up the phone. I'm going to try to get corporate's info. We will see how it goes.

    Can we say Hate DISH!!!

    HATEDISH 2/22/10 10:25AM

  • I have been with Dish 23 Months.The agreement
    we entered into was never honored.I called them a number of times because my statement in the mail was different when i went to pay
    online, Also dish would never put in writing
    the 24 mo. agreement and email to me of the
    price plan. I called Direct TV And they will
    put there commitment to me in writing..
    So it is good to have competition!

    Terry 2/18/10 10:19AM

  • Had our dish installed on Sat. Both my husband and I were at home. Very persoanable young man. Stayed 3 hours going up and down the basement steps "working". I even made him cookies to take home. Long story short... left with bag of cookies and some of my husbands tools! Left his broken tool and took 2 of my husbands similiar ones and a charger. Was not smart enough to take his belt clip off the tool first, and notice his tool had a different volt battery. Who knows what else he took cuz we are just moving in this house and tools are everywhere in our basement. We called a supervisor as soon as we found the kids broken tool and ours missing the next morning, his supervisor looked in the kid's Dish van and found my husbands tools. My husband is driving to the dispatch office after work tonight to claim his tools. No apologies so far from anyone, not even free service offer or anything!!

    pilgirl 2/18/10 6:17AM

  • I have had two technicians and a replacement of the remote for the dvd receiver-to date I have not have service more than two weeks out of the contract-I have not paid the bill owing for this reason and now they tell me I cannot have any service issue resolved until the past due amount is paid-my question-how can I be confident that any service-which has been inadequate to date will resolve my problems-David Groll

    Anonymous 2/17/10 12:46PM

  • I cannot stand dish network because their service is so bad and everytime i call i always end being transferred everywhere... and funny thing is the channel changes by itself when i'm watching tv!!! and not kool! at all!!
    you guys need to start making changes in ur customer service if u dont do it sooon you will loose lot of customer's!!

    Pinal 2/16/10 9:36AM

  • Thanks for helping me find these jokers. Their customer support is bent in one direction, to ensure you cannot easily be released from their services. I had to provide my receiver number to close my acct. even though I passed every screening test and they had the number anyway. Your service is excellent.Thank you for your help.

    Anonymous 2/14/10 1:48PM

  • These guys suck! The service cuts out all the time, and when you call they have you jump through hoops, and nothing is fixxed. Do yourself a favor, and don't give these jerks money!

    joe coustemer 2/9/10 2:29AM

  • I am very upset with the service I received from customer service. We were having a snowstorm and the satalite went out and I called to check and the person I got didn't know what snow was let alone anything about the problem. He said he was in the Philipines. I know this is spelled wrong but I am really disgusted why can't we get service in the United States makes me want to go back to cable which is what I am seriouly considering a phone call to.

    Anonymous 2/8/10 5:30PM

  • I have had nothing but trouble since I switched from Direct TV to Dish (I signed up because of it being cheaper, I could bundle my internet and telephone w/the TV, but guess again, it wasn't I am now paying more.)
    Anyway, my biggest beef is that my dish TV does not work have the time, I can't get local channels, when I DVR a program, either it doesn't record and/or when I play it back, the audio is broken up and you can't understand what is being said, or sometimes there is no sound at all. I have called and complained several times, but all I get from the person on the other line is the comment that my trouble is a result of the weather! I am sick and tired of hearing that excuse, especially when my family and/or friends/neighbors who have dish are not experiencing problems with their TV. As soon as my year contract is up, and I am cancelling my service with Dish TV and I will not recommend this service to anyone who is interested in Satellite TV!!! I am once again experiencing problems getting my local channels, which is extremely frustrating in that I from Indy and a Colts fan, and I am not able to watch the Super Bowl. Once again I am calling to complain knowing that my efforts will be in vain! Thanks for nothing DISH TV!

    Dissatisfied Customer!!!! 2/7/10 4:43PM

  • Dish Network has a lousy customer service. They donot recognize their mistakes and they charge you for channels or services you never asked.
    If you have a request customer service will keep you a couple of hour on the phone. Basically, you need to drop everything you do that day because the "customer service" will take up all your time.
    The technical service from the phone also is another problem regarding their knowledge and their ability to help

    Resolution 2/4/10 3:38PM

  • I had order HD when I first sign up for DISH, over a year we find out we didn't have HD. Talk to a rep he stated that someone would be out on a Saturday between 8a-12p, free of charge to connect HD that we order over a yr age. At 12:30p we call DISH that rep stated no order was in place and no notes concerning this agreement. So I still don't have HD and as soon as this contract 2 yr ends, I'm returning to the one I had before, it cost a little more, but the service is worth the extra.....

    Anonymous 2/4/10 7:41AM

  • programs that you paid for are taken away, when you talk to dish about it they tell you that its been put in a more expensive program if you want it you have to pay for it.nothing gets resolved! two year contract is up ,back to cable!!!

    Anonymous 2/3/10 12:38PM

  • Talked to a rep last tues. and got the details and what the price would be price. Decided to get it. Installer came on sat and installed. Monday checked on internet to check on first bill and found they raised the price. Call account manager and discussed the price and got hung up on twice. Wanted to talk to superviser but was put on hold for over 15 min. before getting disconnected again. The worst customer service ever

    frustrated 2/1/10 9:35PM

  • I don't know how much good this will do, but I feel it might help reduce my frustration level so here goes...I cannot receive a signal on my DISH network receiver, so I call the 'help' number (which by the way should be re-named!). After going through all those menus and finally getting to a "person" of sorts (most of the ones I have talked to sound like robots), I am told I will have to have a service representative come to my home to check my system. We set up the appointment (Saturday from 9-12). I tell the individual that I have an appointment for 1:00 that afternoon and will be leaving home around 12:30 and no one will be there. No one came that morning, so I went on to my engagement. When I got home that afternoon, there was a message on my answering machine that a representative came to the house and would wait only 20 minutes. If no one came home during that time, we would have to re-schedule the time for another day. I was so frustrated!! What is the use of scheduling a "convenient" time if DISH network doesn't honor it or at the very least, if they are going to be outside that time frame, to call and let someone know?? I gave them my home phone and my cell phone so there was no excuse for failing to alert me! This is NOT customer service. The customer is certainly NOT the one who is being considered at DISH network. I will be looking into an alternative to DISH Network.

    Anonymous 2/1/10 9:57AM

  • Called today to upgrade to HD. Since the account is in my wife's name I was told she would have to call to put my name on the account. She took time from her work day (she was put on hold for 10 minutes)to add my name to the account. I called and was told yes my name is on the account but was told my wife still had to call to order the upgrade. Most in efficient. If I had another choice (no cable & Direct doesn't offer local channels)I'd exercise the option!

    Anonymous 1/20/10 11:13AM

  • i was moving called dish network scheduled moving date and asked for a post-ponment of service i was not ready for service i was never told that they were going to charge me my full $87 a month during my move.
    I have never heard of a company doing this i am now trying to cancel my services they are telling me there are additional charges
    I will never use dish network for tv service

    tjbla69@msn.com 1/12/10 1:19PM

  • We didn't have any trouble talking with Customer Service even though I did get cut off once..they were very helpful for the most part....my question is....our DVR-HD unit crashed and I just would like to know why there isn't a tech in the area to bring a new box rather than having to sit and wait for 3 to 5 days for a new one to come in the mail? They were there to install it....Where do they go after that? I think that part of your Customer Service needs to be improved.

    a little frustraited 1/10/10 4:56AM

  • It sucks REAL bad and they are sooo rude we called the very next day after getting it and they said we could not cancel that"they do not have a satisfaction garantee" LOL yeah or everyone would cancel they lie to get ya and then won't let you go and be happy I miss my shows and the Active button that DirecTV had so sad!!

    no more DISH 12/29/09 8:12PM

  • CUSTOMER SERVICE REPS JUST BARELY SPEAK ENGLISH AS THEY ARE IN INDIA..THEY JUST TELL YOU WHAT THE COMPUTER SAYS...THEY HAVE NEVER SEEN A DISH NETWORK BOX...OR INSTALLED A SYSTEM...9 TIMES OUT OF 10 YOU GET HUNG UP ON...VERY BAD TECH SUPPORT...BAD

    Anonymous 12/26/09 4:29PM

  • i have called and emailed i dont know how many times never recieved a response i think they just ignore you until u get tired and stop complaining!!

    dish hater 12/19/09 8:46PM

  • Cannot get to a live person, automated response always says "cannot process your request at this time" then hangs up.

    Help!

    millvalleycalifornia 12/11/09 2:42PM

  • I have tried 4 different numbers, and they all go to the same automated answering service.... which ALWAYS says that they are unable to process my request. Seriously, I thought this was customer service. Might be nice if you would actually service your customers!!!! How do you actually get ahold of a real person????

    looking for customer service! 12/11/09 2:22PM

  • i dont have dish,i have direct tv.and dish keeps calling saying i do have dish and i have i owe them money.and morons at dish cant get my telephone number out of there date base

    Anonymous 11/27/09 9:19AM

  • Tonigh I tried to view channel 152 to see the local college football. My satellite box tried some 10+ times to dial your service, but each time the box received "busy"

    Next, I tried caling dish network... the first attempt was disconnected, the second routed to a "college package deal" which I did not want!

    Next, I retried calling and got through to one of you operators.... she told me I had to "buy a package" I told her to connect me to a supervisor as this was unacceptabel!

    Your supervisor tild me that I could get the channel wanted (152) by downgrading.... uinfortunately that would mean losing some channels we watch.

    Why is this so? It is certainly not a technical issue, of that I am certain!

    This has got to be the worst service I have ever encountered! You can bet that I will be looking at alternative services (Time Warner Cable will allow me to order this channel individually.! why not Dish?)

    I do not care about any cancellation charges.... you can bet that I will cancel my Dish Network Service as sson as I have Time Warner, AT&T (Uverse) or Verizon (FIOS) installed....

    You service is the worst I have encountered, and I regret the day I selected Dish Network!

    Rgds

    Cheris J Bussey

    chris286 11/14/09 7:56PM

  • Ive been a Dish customer for 1year, Gad do I miss My Cable, Dish's equipment is absolute JUNK!, The Service is JUNK!, I have more than 5 failures a week on average. So it may sometimes only be for a few minutes, but dissrupting nonetheless. The only thing good about dish is the customer service, once you get a human on the phone that is. But it dont make up for this crap equipment.

    Anonymous 11/7/09 3:15AM

  • Couldn't believe that when I canceled this garbage that they said I needed to remove the transponder. No way at my age am I going to climb onto the edge of the roof to disassemble the dish. I called my attorney and he said that if they force the issue of returning the transponder that we will have a great case and most likely a large settlement. I encourage everyone to contact an attorney.

    Screw Dish 10/28/09 5:19AM

  • We have had nothing but horrible service since we became a customer with Dish Network. Matter of fact we resently paid our bill (which was more then it was suppose to be)our service cut off for $.80 (eighty cents).After calling and speaking with 5 different rep's from DISH in 3 days we were to have our service restored. It is Sunday and we are still without service. Problem? Yes. We pay to much not to have what we pay for.

    Anonymous 10/11/09 5:41AM

  • I cancelled Direct TV at the end of my obligation because of wretched customer service. After a year with DISH I actually miss the incompetence of Direct TV. I had the feeling that the front line employees were merely ignorant, and symathetic but mutual victims of a telecommuniation industry hubris. With DISH I get the feeling that their customer service folks actually revel in the exploitation. They hang up on you. My service has been interrupted no fewer than 7 times in less than a year. Once for over a week. They promise adjustments that never materialize. They publish phone numbers which never answer, and at least in one instance was disconnected. I would suggest that some of the nuts who go postal every now and then consider a change of pace
    and take their agressions to the DISH network customer service department. Spare the techies.... they are actually OK if you can ever talk to one.

    gypseyjingle 10/8/09 2:20AM

  • I have learned to hate this company with a pasion. The have had my bill screwed up for 6 months, then they have the nerves to ask me to verify to them that i made my payments and even after i did all they still continue to disconnect my service like very two weeks. I am on the phone with them write now for like the 11,000 time. I have spend all my cell minutes with them, i can't stand them. I do not recommend them for anything, do not us them, you will regret it.

    RITA DDD 9/25/09 4:47PM

  • I am letting you know that dish network has no scruples & all you do is lie & rip people off. You should be ashamed of the way you do business!You do noy try to resolve issues with your customers,all that is important is to get as much money out of your customer that you can!!! I belive that when you are wrong you should admit it & not try and hide behind a so called contract. When I tried to explain what you had done to me all I got was a bunch of double talk .Trying to resolve my problem with you was never your intention. SHAME ON YOU !!!!! v

    Geoffrey 9/18/09 5:44PM

  • Service dropped every time it rained. DVR that wants to record adult programs on 2nd tuner in daughter's room--and that crashed receiver when stopped. A movie recorded in 23 one minute segments. Screens are oriented toward making it too easy for anyone in household to order pay services or upgrades. Too many problems to list. Certainly not TIVO quality. Using their latest receivers too.

    I wanted to cancel immediately at install, three days into service, and then 13 days into service. Customer service did anything to try to make right and said I had 30 days to try service and cancel without cost. On day 26 I canceled. They claimed they never had a 30 day period to cancel and insist on charging me $360 early termination fee. Quite simply, they lied, they didn't keep the phone recordings, they claim they aren't even capable of contacting the representatives by the codes they had given as contacts.

    Calls get transferred from one person to the next and nobody is capable of terminating the contract. They are a desperate company with inferior technology that will do whatever they can to make a buck and that doesn't deserve to remain in business. Don't give them your business. Look at U-Verse if you can, or else Comcast with TIVO series 3. If you do go with Dish then do it with them directly instead of through one of their resellers. The resellers just add unnecessary costs and terms.

    A lawyer may contact me for action against Dish Network. I expected to be able to terminate the contract within 30 days without cost as I was assured multiple times. Also please contact me if you were told of a 30 day period.

    Paul Baumann
    Marietta, GA
    spamsnare@gmail.com

    spamsnare 9/15/09 5:30PM

  • Dish Network is the worst tv company there is. Their operator's are not doing their jobs at all. It took me three weeks to get dish hooked up and then they never showed up. Plus the second time they never even scheduled me so the third time they finally showed up. Then they were suppose to credit my bill for ten dollars for the next five months and they didn't do that. Next time I will go with Direct Tv.

    Anonymous 9/15/09 7:52AM

  • I called dish network to set up service on August 27,2009 someone came out the next day to set up service.The man that came out said that the wires in my home was no good & that he would need to run new wires. I agreed, then he said that he could not run them & advised me to call the company. After a long weekend of waiting, for service in which I never received. I called to cancel. Today is September 8,2009 & I still do not have the refund that was promised to be returned to me in three business days. I called and spoke to the manager(Jeff) three times on my refund on the last call he hung up on me. When I called the last time I asked to speak with a supervisor.The supervisor (Don) he said told me that he will look into the matter. From this experience I have learned that cheaper is not always better. I do not recommend this service to anyone

    kamarla 9/8/09 4:02PM

  • I am a Dish customer for 3 years. While watching a program it was interrupted by a error box on my screen pertaining to a smart card. After contacting customer service the representative stated that my service was cancelled earlier that day. What a surprise it was to me since no one called to cancel or for any matter spoke to any representative from Dish that day. Here's the kicker, it was no major issue to reconnect the service, I just had to pay for the next 2 months of service in advance. Is this a scam I thought? After being a loyal custmer and never having paid a bill late, I was surprised they just couldn't activate my account and continue service as normal since I called them within 5 minutes it was disconnected. I've lost my trust with Dish and looking for other service!!!

    pn23 8/23/09 9:21AM

  • I had their service for 8 years. On December 2008 y switched to HD DVR. Never worked. Exchanged it 3 times in a 5 month period.
    I called to cancel service. They waved the $250 cancellation fee without me asking for it!

    I have no complains about them except their HD receiver that didn't work for me.
    Now, Verizon Fios TV is working great!

    Pettit 8/20/09 1:20PM

  • I canceled my Dish Network Service after about 6 years with them. The service was OK. I had no complaints. I just thought I could get more value for my money elsewhere. I called on their 800 number to cancel. It was not a big deal. I did not give them a lot of information and did not complain. I located the customer service center mailing address online in their customer agreement document. So as a followup to the call, I wrote a letter to that address to confirm the conversation to cancel the service. The letter just came back as not deliverable. What a laugh. I still can't find a good mailing address for these people. By the way, I used their webform to email them twice before cancelling to see if they might be able to offer something better. I never got a reply. When I called to cancel, they started talking several different discounts. I did not pursue the details of the discounts since I figured they already had a chance to answer my emails.

    B Smith 8/6/09 1:19PM

  • BEWARE! DO NOT SIGN UP FOR DISH NETWORK'S SATTELITE TV. THEIR CUSTOMER SERVICE IS HORRIBLE! THEY WILL NOT LET YOU SPEAK TO SUPERIORS ABOVE THE FIRST LEVEL. THESE SUPERVISORS WILL USE BULLY POLICE TACTICS TO DRIVE YOUR REQUEST INTO THE GROUND. IF YOU PERSIST IN CALLING THEY WILL ROUTE YOUR CALL TO THE PHILLPINES. I KNOW FIRST HAND BECAUSE I ENDURED THEIR SHENANIGANS TODAY.

    NEVER AGAIN 7/29/09 5:52PM

  • My services were shut off due to none payment, although we have been set up on autopay for about 7 years. Dish let this account go unpaid for 3 months before I knew anything about it, so now I'm stuck trying to come up with the whole 300 dollars. When I called to talk to a manager they REFUSED to let me speak to one saying my account did not need a manager to clear the matter up, all I needed to do was pay in full and all would be well. I called at least 10 different times and 10 times I was denid a manager. I am now going to go to somewhere new for my services, I've never heard of trying to talk to a certain person an being told NO! They just would not listen to me from what I understand this is nothing new. Thanks for lettimg me vent and trying to warn other people about dish.

    unhappy lady 7/27/09 8:30AM

  • Pathetic 25 minutes on hold they suck !!!! Then I spoke with a rep from tim buck to !!!!

    annonomous 7/16/09 8:01AM

  • I have had Dish over 10 years, and honestly, have not had a problem, I don't now about the local channels, I think it is included or a pay a couple of dollars more for it, but I'm pretty happy, every now and then it goes off, but so does cable. They came in to give me an upgrade, which I think I pay a little more for, but I was never charged for the install. I get 2 of the movie channels which of course is more like 9 or 10 and basic and I pay 60 something a month, I know someone that has satellite or cable now (not sure which) and they said they pay ALOT more... So, no, never really too much of a problem, I think I may even get a 2nd hookup or a dvr for 5.00 xtra a month. Not a bad deal.

    keech 6/13/09 2:45PM

  • I called Dish network to deactivate one of my receivers. You will encounter and endless loop of choices that lead nowhere. Press the zero key 4 times and you get a human. 53 minutes to deactivate one receiver, pathetic

    DUNCAN 5/27/09 3:31PM

  • Dish Network is HORRIBLE!! within the first 2 months of having service I had to replace my reciever box, they then tried to charge me $89 because one of their service men had to also tinker with my satilite which he told me was originally poorly instaled.... so they found it reasonable to charge me for their intsalation guy's shotty job. I refused to pay it, and after MANY long and heated phone calls with their CSR they waived the fee. And that's just one of many problems I ran into with this company.... I was overcharged several times, I constantly was on the phone trying to fix problems myself via an automated "push this button for help" service and never was treated with any ammount of respect on the few occasions I did actually speak with a real person. My advise.... DON'T BOTHER with Dish Network, their all around awful!!!!!

    Anonymous 5/20/09 12:16PM

  • I have had service for one month and already am getting ripped off with charges that were not explained to me, I was set up on an auto payment and was told what was going to be drafted and ended up having 150 dollars taken as well after I was told that the 150 for equipment would be taken in may, it was taken in april, and when tryin to resolve, I was disrespected by a superior 4 no reason and then hung up on. I wish I would have stayed with directv but if you are concidering satelite, I would recomend directv, unless you dont mind not getting the support you deserve from their reps, I would never recomend dish network to anyone, they are a joke and a lie and if you speak to someone you better get their name and rep number or anything they tell you could be incorect and forgotten, they do not keep files on what they tell you unless you speak to the same person again, and believe me you will be calling back it is not worth it.

    jayboe24 4/5/09 7:43PM

  • We didn't have sound or picture and called Dish the Thursday before Super Bowl. We were told a serviceman could be out Monday! Luckily my husband was able to fix problem and I called Dish and told them not to send anyone out Monday. No repairman came but I was billed $29.00 for a service call. Yesterday I spent over an hour on hold to get the fee taken off my bill. I finally called on my cell, while land line was still on hold, and requested new service. Of course that call got immediate attention, I asked to be switched to customer service. My husband has clients and they wouldn't put up with that kind of service!!!!

    Frustrated 3/25/09 9:06AM

  • worst company I have ever had to deal with. Don't have ABC anymore and will do everything they can to keep you from cancelling or getting to someone who CAN help you

    Anonymous 3/20/09 11:04AM

  • Horrible, can never get through to anyone, can't get help, don't have my local channel anymore. Im leaving

    Anonymous 3/20/09 10:43AM

  • For you people out there thinking about changing satellite providers because of our loss of ABC viewing ,I wouldn't be worried about Dish Network's contract you signed. They have broken their end of the contract with you for not providing the programing they promised! If need be we can all file a class-action suit against them if they want to play hardball!

    Anonymous 3/17/09 7:34AM

  • Asked one question (over their IM service) and it took 3 seperate conversations with CS Reps and one with a Supervisor to get the answer. The question was do you offer the new Disney XD channel. Thirty minutes of sill questions about what does XD stand for etc. Why would that matter? Do you offer it? It was insane. Now that I realize the CS group is offshore, it makes a little more sense. Absolutely terrible customer service!

    desperatelyseekingtv 2/16/09 9:19PM

  • Customer service is beyond abysmal. I called the 888 number from my mother's home phone to disconnect service since she had passed away. The rep demanded a death certificate in order to disconnect service (which costs $$ and takes several weeks to get), even though the Dish Network customer service billing recognized that I was calling from her house. I asked to talk to a supervisor, was put on hold for over five minutes, and eventually hung up.

    This is just a blatent attempt by Dish to extract a few more dollars from a deceased individual.

    Anonymous 2/3/09 12:02PM

  • On Demand Movie stopped while playing, would not go past that point no matter how many times we restarted/fast-forwarded. Called tech support (offshore) they were completely useless, transferred me onshore, the guy told me to turn the receiver off for an hour to let the movie download. We did - did not fix it. Called back, got offshore again. Worse than useless, the rep called my husband "ma'am" about 8 times although he kept correcting her. They are sending a new box, never mind all the shows we haven't watched yet on this one. That was our first and last experience with on-demand. Back to Blockbuster and their scratched up DVDs!

    Anonymous 1/11/09 12:41AM

  • They were here today to put in a dish - they left wires, boxes, cardboard, plastic all over the lawn - front, back and side of the house - who does that? I've tried to call and complain - but can't get an answer - the worst customer service. Am I supposed to clean up after these people?

    Anonymous 12/31/08 4:09PM

  • I am on hold and have been for several minutes. For about 30 days I have been trying to have a system installed. 3 trips by 3 reps, cut trees each time, one no show, one call from home office who "offered" to bump the issue up to the Regional Manager, 4 days later no contact.

    Was misled when I asked regarding having system part-time in my second home. Down hill from there. Can't cancel for 2 years. Am in the process of providing local TV station who investigates fraud by companies organizations. During this month with Dish contractors in and out, one of my televisions still in the box has been stolen.

    Still on hold!

    yyjbiz 12/17/08 7:34PM

  • I just tried calling this customer service phone number to add the NBA Season Pass - at a cost of about $200.

    After all the prompts, computer message stated that there was an expected wait time of 5 minutes.

    After a minute, computer message stated that no one was available to answer the call and disconnected me.

    I don't consider this customer service...

    Carla Renard 12/4/08 12:21PM

  • The service is the terrible,and when you cancele it they want you to go 20feet up on a ladder to remove their transponder. they put it up, shouldn't they take it down?

    Anonymous 11/25/08 12:35PM

  • Terrible. 3 times the tech did not show up to install. the phone number puts you thru HELL trying to speak to a human being. There outsourced reps are completely not helpful and can only read from a script

    jaggedone3 11/10/08 12:00PM

  • Submit your comment >>
  • After 5 years of having my Dish, We were having problems with the reception with the main DVR box. after a few diagnosis calls and 1 customer service visit, we figured that the box was dying. The visit and the shipping of the new box as well as the return of the old one were all done free of charge. The customer service people were an absolute pleasure to deal with. I hope to enjoy my dish for many years to come !!!!

    mustlx90 12/19/09 10:57PM

  • Just talked to a rep by the name of Rose....she was GREAT! I was reading the last of the comments here thinking this was going to suck a$$...but she was really nice and answered all my stupid questions, and explained different options for getting my service turned back on. I did have to wait for a few minutes (total call time was 12 minutes) but nuthing a speakerphone while looking on Craigslist couldnt cure untill I heard a voice.....Have you tried calling EDD latley?!?

    Anonymous 12/15/09 4:38PM

  • I have had no problem with Dish Network. The last installer we had set up our existing equipment had no clue what he was doing took 9hrs. to finish. But Dish service is still far better than TWC. I used to have DTV and like Dish better because of the diff. channel selections. I had TWC for years and I purely despise them!!!!!

    Anonymous 11/2/09 3:19AM

  • The young man who assisted me by phone was excellent. It is the first time since having the service 9 months I have not had to have a tecnician...Thank you TIM

    Anonymous 9/19/09 4:41AM

  • Had to call for minor technical issue. After pressing 1, immediately call was answered by a technician. Very polite and helpful.

    Anonymous 8/19/09 9:08AM

  • I guess I can't speak to some of the negative comments here. However, my experience with Dish Network has actually been pretty good. When I have had to call tech support I allways keep pressing zero and get a live agent on the line. Every representative I can remember speaking to was always very polite and helpful. As far as there technical agents go, I have always had all my issues fixed over the phone, and the one time they could not fix it over the phone they sent someone to my house the next day! There commerials on tv may kind of suck(lol), but I don't care about that as long as they keep being the lowest price around. Also, I have had both Time Warner Cable and Direct Tv and I am much happier and am paying less at The DishNetwork.

    Jeffrey 8/1/09 1:38AM

  • I called the 888 number, followed the instructions and reached a real person within two minutes. She was very helpful and solved the problem I was having with the remote in about five minutes. Many of the comments said customer service was poor. I hope my experience is now the norm.

    Anonymous 7/14/09 5:57AM

  • I have had Dish Network for over 11 years andf they are absolutely fantastic!!!!!!!! We have never lost service for more than 10-15 minutes and have onlt lost service due to weather 4-5 times in the 11 years we have had them. I strongly recommend Dish Network to anyone looking for a reliable satellite company.

    Anonymous 3/13/09 5:17AM

  • Excellent customer support from a tech rep (US) named Ashley. Her helpfulness and willingness to chop the monthly price kept us from switching to direct tv.

    Chris 2/26/09 8:36AM

  • Actually for what I was trying to do the computer system worked really well. I then talked to a human being to update the phone number on our account, and that was painless as well. I did have a problem the other day trying to call in when we got the message on the screen about paying the bill and I called 3 different times and was told that Dish was unable to take my call at the present time, please try again later.

    Dish user 12/23/08 10:59AM

  • Submit your comment >>
  • Honestly Im a spanish tech support rep, and we have customers who have not had 1 replacement in 10 years.. then we have customers having there DVR box replaced every month.. Sometimes u get bad equipment/ bad installation/ or just a dumb customer who leaves there receiver running 24 hours a day.

    Anonymous 11/20/09 6:38PM



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