Dish Network Customer Service

Did not have signal called customer service BIG mistake as rep found my issues funny only after I called him out on laughing did he stop. I finally got issue resolved without any assistance from so called customer service rep

Fraudulent practice regarding gift cards offered by representatives who sign you up with their service. Been given the runaround for eight months. I'm thinking a class action lawsuit is hopefully going to be filed.

I signed up for Dish service on January 22, 2024. I was trying to get my service activated for 2 days. I spoke with 5 different customer service representatives in that 2 day period. None of the representatives could get my service working. I have a portable playmaker dish. I moved it from a travel trailer that I had to a motorhome that I purchased. The travel trailer I had was in an accident and the roof mounted dish must have been damaged. Upon trying to get it installed and activated I realized that it rattled. The customer service was not able to get it activated because the Walley could not connect to the dish. I paid $112 pluse fees to have the service activated on January 22, 2024. I called customer service on January 25, 2024 to cancel my service and get a refund because I would not be able to purchase another dish for $300 for several months. I was told that I could not get a refund. I believe this is unethical and a ripoff because I never used the service. I will never do business with Dish again and will tell everyone I know and meet not to use Dish. This is outrageous and I should be able to have my money refunded.

I called your support org. Spoke to Marie, OP ID: JLY

she would not agree to escalate unless I agreed to not mention her misinformation.

There dont how to listen and they dont care

you are false advertising and you know it!! Calling Better Business Bureau tomorrow!!!

Stay away from this satellite provider as you can. After 2 weeks of waiting for my $115 refund after canceling my service I called Dish Network to see why my credit card had not been refunded. Agent told me balance due is applied as a credit to customers Dish account. I said what good is that if I am no longer have service with Dish Network. What a scam, I requested balance be applied to my credit card so I will wait and see. I wonder how many hundreds of thousands of $$$ of former customers money they are holding on to. There are plenty of excellent streaming providers out there with great product and customer service at a fraction of the cost.

Just don't get Dish network. If you don't believe me,get it. You will get stuck for two years with lots of complaints. Waste of money!

As a loyal customer of DISH for 16 years, it was very disturbing to hear that they resolved their contract negotiations with Hearst TV, however DISH did not include assess to WMUR out of Manchester, NH to those of us who live in the northern counties of NH! Our only access to local news & weather is a Vermont station. Hopefully, other residents in the North Country will voice their disappointment and switch providers.

Been a dish customer for 20 years, was offered a plan and a price for guaranteed 24 month, this offer was from a person in their loyalty department. Then I got my next bill and it was incorrect, called dish was told someone would review the recorded call and call me back. Ruby called me back on Saturday night 7:30 pm and said she reviewed the call and results were in my favor but they could not and would not honor what I was told previously, so I had two options accept the higher monthly bill or turn off service, said she was the highest level of complaint and basically take it or leave it. Very frustrated!

Dish game finder. Please add add top 25 rankings to teams if they are in top 25

Raise prices add some more channels travel, national geographic, history. Keep raising prices every year or two. To many channels with nothing on them. I mean really.Can you do better than that
I pay 12.00 dollars for local channels.

I have been having a problem for over 2 weeks. Help

We were dish customers for over 20 years. Cancel,Ed service in May 2023 just after auto pay paid. We have been trying to get the refund if $111.63 for six months. Weekly calls and can't get past customer service that cannot or will not do anything. Happened to get to the resolution department four times. Four very nice agents. Four promises. And yet we still do not have our refund. We live within 60 miles of dish headquarters. I will drive to pick up the check!!

DISH NETWORK ARE SCUM BAGS
Forewarned is forearmed.

I don't recommend DISH NETWORK.
Had 2 different installers in 3 days. It still is not working.
Installers not showing up on appointment dates, when they show up they don't have the expertise to get it to work.
Takes an hour for them to get on the phone, if your not disconnected first.
DISH will NOT let me cancel without paying a $500 fee and I have had this system 3 Days.
DISH is not able to use my email address because their computer says it is invalid, therefore I am not able to contact them via internet because DISH NETWORK'S email says my email is invalid. If I need to talk to DISH I have to call and WAIT an hour for someone at DISH to pick up unless it hangs up and then I have to call back and start all over again.
I have had the same email address for 30 yrs
2 years with these scum and I am gone.

I just looked at my Bank account and discovered that Dish took it apon themselves to Double Bill me this month 2 months after I had changed my Due date without Even informing me first! Wow, I Am on Disability and I have Never missed a payment and when I just spoke with A Customer Service Supervisor "Kasie" They didn't even offer to do anything to make it right. Even those days I pointed out that I had been with out programming because of service being out, All of those days add up to at least 15 days or more and still Nothing!!! I have been A loyal customer for Many years now and I Am Very UNHAPPY BECAUSE NOW I CAN'T MAKE MY CAR PAYMENT!!! THANKS DISH!

Why am I still paying for channels that Dish promised when I did a new contract. I see several channels not available anymore and recently the local channel NBC was removed. What is going on?

Dish network is a company that doesn't provide the service you are paying, the service doesn't work, every time you try to watch TV it doesn't work, then when you try to cancel they will give you a penalty of $900.00 for breaking the contract that doesn't allow you to watch TV! This company is disgusting.

Every time I turn dish on it goes to starting up mode and it sucks

I have been a customer for many years..very upset my channels I pay for keep going away..I don't stream and shouldn't have to to get channels I already pay for...example..Thursday night football...huge to me...senior discount...no perks...what's next...

You guys are a dishonest company, never send the card you promised, but are really good at time to get the monthly payments

Dish is dishonest. They tried to do a bait & switch. I got a promotion in the mail, but they did not deliver the same equipment. Had to file a complaint with the attorney general's office.

Don't recommend Dish Network was a loyal customer for years then they got hacked into and it,s our fault that ya didn't answer ya,s phone to pay our bill or ya reject payment online do to this issue and they have the audacity to turn off our service and put us in a debt collection for the amount of $412.00 !!

This company has lied, cheated and over billed me for month after month after month and never lived up to their promises and thinks that they going to keep pulling money out of my pockets!!! Forget about them!!! It about time we say ENOUGH IS ENOUGH!!!

Absolutely the worse service! My father recently past away. I attempted to contact dish network for over 1 week after his passing. Each time I was on hold for over 20 mins. And the customer service had no compassion. After a total of 1 hour and 20 mins I finally had his service disconnected. Customer service kept pushing for me to take over my dads service. Not once did they offer any condolences. They kept repeating my dad will be charged an early cancelation fee of 30.00. Hello Dish Network customer service my dad didn't take TV with him to heaven!!! And they post they take care of their Veterans!!

The Mountain Train DISHscape is the most enjoyable one yet! I am a caregiver to my spouse and it is wonderful to relax with the DISHscape on in the background, hear the trains or watch them as the different themes cross the screen. Great work to all who contributed!!!

People are dropping streaming. streaming doesn't work never really did. Dish needs to drop the streaming channels and get metv back. After this is done people will come back. people are dropping streaming channels why do you want something that alot people don't.

I had very excellent service with Christopher located in Texas. FWD
He took time to find the best package for me at a good price.

I would highly recommend consulting Chris to learn about any promotions available.

Kathleen in Pennsylvania

Hi..my name is Ronald. I just wanted to say thanks to dilan. He just left my address 933 moorehill drive Tyler Texas 75701. Just wanted to let yall know that he did a great job.

Cody Maitland and Pat went above and beyond today on May 9, 2023. They stayed until my Dish service was up and running. We really appreciate their service and we hope that that they get this to see it and read it too. Cody and Pat made sure that the receivers and the hoppers were working before they left my house.

Cameron came to our house on the 5th of April to mark our cable wire for us. He was very helpful and pleasant. He even took the time to go in the house and check to make sure all was good. I had a few questions and he answered them all.

I was very pleased with the service Aaron Stein. He reconnected the cable back to my house even though it was a phone cable. It was hanging low in my driveway. He could have said that it was not TV cable. I really appreciate the work that he did. He also asked if the TV was working which ot was. He should be commended for an excellent job

We had a service man come today to fix our dish. He was incredibly polite and professional. We loved him, a very sweet young man. His name is K.P. Coleman. My name is Teresa Vinavong 1223 Baker avenue, Albany, ga. He came on a very rainy Sunday (Jan 22) and got it fixed for us. Please let his supervisor know how great he is

Your Christmas dish scape on channel 199for December 2022 is absolutely wonderful!
My Dad and I live across the country from each other and have spent a lot of time watching it together.
Our family has really enjoyed all of the wonderful things to watch for in this new 'scape'
Excellent job Dish crew, You have outdone yourselves.
Respectfully submitted, B. Smith, G. Kelly of Az and S. Smith of Buffalo Ny.

I had to call you guys today the lady that helped me was Cindy she was amazing and very helpful and answered all my questions and stayed on the phone with me to make sure everything was in place.

Thank you to Trevor, Customer Service phone contact today. I have been a DISH customer for almost 30 years and have never had a complaint on its Service or atech chats for help. Today when I received next month's bill, was upset about the $40 increase. After a lengthy discussion, I was able to keep my same plan, update my receiver at no cost and my bill only increased $10. Thank you Trevor. And thank you DISH for allowing this to happen.

Ricky the technician was awesome. He was on time, respectful, and very professional. 5stars for Ricky!!!

I recently contacted Dish Network for service after moving 3 television sets around my house, I just couldn't get my tv's working again as usual. I have to admit that I don't know much about tv's, remotes, etc. I previously had a not-so-good encounter over the phone with a Dish employee, who was rather rude...in my opinion, so I was a little apprehensive about contacting Dish again. The actual tv moves went quite well, but little did I know that my biggest problem was going to be with the remotes. I contacted Dish customer service and they put me in touch with a technician by the name of Ardie. He was so very patient with me. I don't recall how many times he had to go over things more than once before I caught on, but he remained very pleasant through the entire process. Because I'm such a nerd when it comes to these things, I did take up a lot of his time. Hope he'll recover soon :)

Just wanted to say our Tech Jeffery was very professional. And very respectful. Our install was a 3 hr job he was done on time and no mess. Great young man!

Thanks to Jasmine with for quality care service and extreme professionalism regarding customer support and billing.

Dish network is the best! I've been with Dish for over 10 years. It's been the only service I ever had. Every time I call customer service, I get top service. The representatives are always helpful. I'm very satisfied with my programs and channels. My only complaint is that I am disappointed that the channel that had the fireplace Yule log is it longer available. During the holidays, I really looked forward to the relaxing crackling of the fire burning. I'm not a fan of Dish scape. Please bring back the fireplace Yule log. It was comforting!
Thank you! Donna Kowal

I have my Dish account set to e-mail me every Thursday the SEC football game lineup with who's playing, the time, day & channel. Two weeks ago it stopped coming to me. I can't find the issue in my account settings. Anyone at Dish have any ideas how I can get this back? Hard to rate when I haven't heard from you.

I just recently called Dish network for customer support. I was pleasantly surprised when I received a very quick call back. And was thrilled that I was able to deal with a tech that was helpful and spoke clear ENGLISH. I've called before and talked with several middle easterners that I could not understand. The techs name was Benjamin. He was very helpful and he deserves a raise. And y'all need to hire more people like him. Aka American's.

I would like to give a big shout out to Dish TV Technical Support Rep Boyce, operator ID VNL. Boyce is BY FAR and BAR NONE the BEST rep I have ever dealt with in all our years with Dish TV!! He was polite, easy to understand, helpful and went above and beyond to make sure that I would be a happy customer. GOOD JOB BOYCE!!! Thanks for all of your help and your patience with me!! Teresa

Okay. Okay. I've never been a fan of Dish customer service. Stupid hold music, moronic base level customer service reps - unplug the machine and restart, blah, blah blah. Negotiating service fees is a giant hassle - long term customers get screwed while new customers get great deals. Even with my upgrade, if Dish raises my service fee next month, after nearly 15 years, I'm out. Too expensive, too many blackouts with no rebate. Too many new streaming options - Dish competing against itself with Sling. Go figure.
Back to the upgrade. Had a problem with on demand and Dish service responded within a day. Decided problem was internet provider related. While they were there, we discussed upgrade to Hopper 3. could actually lower my monthly service charge by eliminating 1 of the 2 Hopper 2's that I had. Tech called billing. The 1st customer service agent was a total inconsiderate b...... Treated the tech like a piece of sh.. and I heard the entire conversation on the speaker. If she worked for me, I'd have fired her on the spot. The next call to billing was much more pleasant. Got billing to waive 2 year contract and upgrade fee. No brainer to do the upgrade. Scheduled for the next day.
After 2 additional days of cancellations, upgrade completed on July 4. Tech spent at least 5 hours on the project. After he left - the problems started. Hopper and Joeys continued to lock up. Watching live TV or DVR, all units constantly showing new error messages.
Called customer service. Unplug and restart. Who didn't know that was coming? Bottom line customer service just flipping the cards and having no experience with the new product.
Tech was sent out. Did all the diagnostic tests. Couldn't figure it out. Nearly every day for over a week, techs would come to the house trying to solve the problem. I met nearly every tech and manager in the region. They started to home in on the problem, suggesting the existing wiring wasn't capable of pulling in the signal from the new satellite receiver on the roof. Looked around the house and realized that there was apparently no way to run new wires because everything was covered by sheet rock.
At this point, I was contacted by Dr Dish and informed that my "case' had been upgraded and he was dedicated to resolving the problem. Very impressive. Very accessible by email and phone. Incredible customer service that I never expected.
Finally, the last tech to look at the problem came up with a solution. We both realized that the cable coming from the satellite to the new Hopper was actually accessible! He dropped a new line from the satellite, fished the cable through the existing channel in the wall and connected it directly to the Hopper. so far, 24 hours and no lockups!
All in, Dish techs must have spent 15 - 20 hours in my home and on the roof trying to resolve the lockup problem. My guess is thousands of dollars in service fees for Dish technical service employees and subcontractors. Who could ever complain about that level of service and dedication to customer service? Very impressive.
Next month, the service fee is expected to increase on my account. If I can't get Dish to agree to lock in my present service fee, everything was for nothing. I'll go to direct TV, streaming or the devil. But I can't afford to pay any more than what I am paying now.

I usually only come to these places to complain but I have to say that Dish has been delightful to work with to lower my bill without loosing important TV programing. Keep it up Dish.

On your main menue you have an option External Hard Drive to better manage your Hopper account and dump information onto an external hard drive. You mention a compatible HD but do not provide any informaion on this and one would assume that most extenal hard drivew would work - but they do not. You need to list the criteria on the ? help section - so that people do not trash/wipe out the user memory on a new HD (like seagate). Very irritating!!!! and very poor communication on your part Dish!!!!!!!!!!!11

To all stupid TV users out there!!! make sure that your TV is on first before you call for Tech support! you will call complaining that you can't see anything on your TV? of course! because it's off! It's hard to think that there are a lot of stupid TV users in one of the most advance country in the world.. oh well..

I have played the TV game and switched all around. I Love Dish network!!! They answer quickly for customer service and they take care of issues. Unlike their competition direct tv who has screwed me and lied every time i ever called in.

I had a problem with my internet losing GBs. All of a sudden I would have 0 GBs...down from 10. I called Dish every day....sometimes twice...and I have never had a problem...just the opposite. Each CS rep was polite and willing to help me. When I would lose all my GBs, they would GIVE me more, only to have them gone the next day. They were friendly and worked with me until we found the problem. I love Dish.

thanks for all the good reviews :) I am an employee and Dish is the best company I've ever worked at so far. They care for their customers...you,a s customers just need to let us know if there are issues going on with your service and we will always be willing to assist you the best way we can... There may be issues that we can't solve right away so we're also asking for the extension of your patience.

Thanks to those who appreciates the service. Just let us know, we will always help.


@APRIL

I used to work at Dish a couple years back, and i can honestly say that they do not have the customers' interest nor their employees. It is a very backwards company and I would never recommend them to anyone due to their poor service. I won't be surprised if that company fails within the next couple years due to comcast, fios, etc.

I am a Dish representative & it hurts to see so many bad comments about it, but what is worse, I am able to give answers to everything written down here & explain the reason why, but my co-workers who got this customers so angry were not able to get the right information across. I apologize customers have to go trough this & that some Dish representative don't know what they say.

OMG reading some of these comments makes me angry, as a former CSR for dish all I can say is that while some of these complaints are valid a vast majority of them are because of a lack of COMMON SENSE and INTELLIGENCE.
Firstly, the people complaining about price increases, yes your first 12 MONTHS you get a discounted price going anywhere from $19.99 to $49.99, the first 12 MONTHS not forever, all of our print ads state so, the website states so, the advertisments state so, YOUR BILL SAYS SO,
"New Customer CR 1 of 12" (does that mean anything to any of you?) Pretty sure that if you don't know that is a promotional price it's because you don't read your bill and that folks is no one's problem but your own. Also ANY company will raise the prices from time to time, Wal-Mart does it, BP does it, everyone does it. Also folks, if after the first 12 months you can't afford to pay $69.99 for the TOP250 then get something else for cheaper, don't be complaining that you want all the channels for like $20 because that's what your sister's boyfriend's best friend is getting. Satellite TV is a LUXURY not a NECESSITY, if you can't afford the everyday price get something else don't be nagging for credits.
If you had a friend who constantly asked to borrow money but never paid back, would you continue to give him your money? Of course not.
Folks, pay your bill! You get 55 whole days to pay before interruption, again if you can not afford it don't have it. It's ridiculous how many people call in yelling at us to turn their services back on w/o paying. If you don't pay for your electric bill pretty sure they will cut if off at some point as Dish does, we are not a charity.
Pay in Advance customers, the only reason why your account it pay in advance if because you have bad frigging credit, it's not our fault we can't trust someone with bad credit with an extension on the bill, if you don't pay you don't get anything, same as anywhere else.
Also folks, if you lose signal when it rains or snows or hails, guess what THAT IS NORMAL, your signal comes from up in the sky where the clouds are the snow comes from, if something is blocking it you won't get signal. Don't be calling us when this happens, you'll be wasting your time and our time.
You people need to understand that sometimes reading your bill, or your contract will help you not seem like such a fool when you call. Everything is there, and if you don't read a contract before signing then really it's not our problem.

What the customer wants and what they get are two different things. Lets take dimon2000 Dish Net Tech. Those techs that are trained by Dish and Directv are only trained to installed dish, cable, tuner and nothing more.
Naturally when one of them come across something unfamiliar to them . It's either illegal or against code.
I had a customer call me and asked if I would go fix his mom's satellite. It took me all of 10 minutes to figure out what was wrong. As I was leaving the customer asked me why it took me 10 minutes. The Dish Tech that came out spent 2 hours and couldn't figure it out. I told her it all came down to expereince.
I once had a customer say to me.Your not going to tell me I got screwed are you. Which I replied no. I'm not there to tell the customer that's illegal, that's against code or to tell them they got screwed. I'm there to do a job and to get the equipment back up and running. Customers are happy until the satellite breaks. Then I want to throw gas on the fire and tell them they got screwed . Just what the customer wants to hear.
When I get called out I tell them what is wrong and what it will take to fix it. If something about the install wasn't done right. Then I tell them what it will take to do the repair. Usually having the dish mounted incorrectly is the problem I come across the most.
If I have to ground the system or rewire it while I'm there. Then that is part of job discription and why we get paid to do it.
I have two customers who's equipment is not by the tv. So during the installation process . I had to install a 50 foot HDMI cable. If that didn't work I could use up to 300 feet Cat5 cable and HDMI Baluns to do the install. I've also used Cat5 component Balun's to run from a customers equipment closet to his tv.
If you not familiar with Baluns. One type are 75 to 300 ohm transformer on a Tv antenna is a Balun. Baluns are impedance matching devices .
You can send audio/video up 1000 feet . Using Cat5 and audio/video Baluns. Their are HDMI, Component ,video/audio,digital audio Baluns , HD switches, signal combiners, analog UHF Modulators and Digital UHF Modulators.
If you think what I do is crazy. You should see what these Home Theater Install Companies do. Some of their installs have computers running the system. I've seen one on Tv where the Security camera, Dish Network Tuner, DVD and Stereo system was all operated by the computer and could be called up on any monitor.
But it doesn't take a rocket scientist to understand. That if your not familiar with something . That either you tell the customer your not capable of repairing the system in it's current configuration . Or just repair the satellite problem and leave everything else alone. If their is a problem with the wiring then have the customer call the installer who did the original install to begin with.
I'm not perfect and have made mistakes in my 28 years of satellite work. But their is a whole world out there you know nothing about.
I started in the electronics and got my training in the Air Force . I was an Air Traffic Control RADAR Repairman for 4 years. I worked for PTS repairing TV's for 2 years . I got my started in the satellite industry 1984 . Manufacturing and repairing Antenna Positioners for the big satellite dishes. I've done component level repair of satellite receivers and antenna postioners. I have even opened up and repaired Dish Net receiver. Not only for my customers but for other dealers in the business. I also did service calls for these dealers. Plus the past 12 years I've helped a friend install Federal Signal Tornado siren's . Wiring the AC, grounding and the installation of the cabinet.
I've repaired a gate operator , computers, water line to an ice maker , I advised a friend how to add a sensor to his alarm system. All this while at the customers home repairing their satellite equipment .Plus I've installed Security camera systems and a gate announcer for customers.
This past December I had a customer call me to install her new TV. Her new Tv was producing so much Pink Noise . That the IR and UHF remotes for the VIP 722 wouldn't work. It took me a few minutes to to figure out how it was entering the receiver and a small piece of Duc Tape to repair it.
So dimon2000 if your coming across a lot of HOLLY MOLLY installs. That your not understanding the principles behind of those installs. Maybe your lack of knowledge and experience are to blame and not the installer who wired it up to begin with.
The last Dish Tech who commented on my work. Told me I didn't know what I was talking about when it came to the NEC. Then he stated that at least he installs a ground rod it may not be to code . But hey it's better than nothing.
I once had a customer call me. He asked if I could answer some questions for the Directv installer. He was switching to Directv and I told him sure I would. So the installer asked me how the wiring was done. I told him there was 2 Diplexers in the system . One in the attic and one behind the living room tv. He finally decided to pull out the tv and sure enough there was a diplexer. Then the installer proceeded to tell me how he knew more then me and he made diagrams of all his installs. Then he decided to hang up on me.
I've never called anyone to asked them how to pull out a tv to look behind it, crawl in an attic or walk outside to understand how the house was wired.
It as never bothered me when someone has more knowledge than me.I have friends who have been in the business longer than I have. Or if anyone who had lesser knowledge I would always try to help.
But when someone who doesn't have a understanding of what is going on beyond their training. Then they want to cut somedown who as more knowledge. Well that only speaks volumes on their abilities or the lack their of.


So here is a question for you. What problem could anyone of these items possibly fix; RG 58 , using 2 75 to 300 ohm Balun's and a round piece of sheet metal 18 inches in diameter with a F81 mounted in the center.

I was a Dish employee for 3 years #1 in my office for cust satisfaction. I was #1 in nuimbers for my office, loyal employee worked whenever they wanted me to. There equipment is crap, especially there computers thety put in our vehicles. Every time I went to a customers home the computer would die or have no service. I told a customer my computer rebooted and I could not pick up servie for him to sign his name, I asked him if it would be alright to sign it for him when service picked back up he said that was ok. I signed his name for him but to my bad I sighned his name wrong and he called in to tell them that his name was spelled wrong and I got fired for it. THEY PUT ME ON ADMIN LEAVE WITH NO PAY FOR OVER A WEEK. a WEEK LATER THEY TOLD ME i WAS FIRED. Thank you that was the best move you you could make, I know work for your competeter directv best move I ever made. I always put them down to my mistake they wer better make the switch today youll be happier to I promise.

For all you thinking of becoming Dish Network customer or are existing customers consider the following, when you first sign up your credit background determines your valued service with the company. Allow me to explain, there is a 5 Star rating that determines if you are a paying customer or a financial risk with the service. Case in point, a 3-5 Star rating customer gets all the benefits, promotions, no charge on upgrading equipment under the reputable DIU (Dishing It Up)program, etc, as well a 4-5 Star rating customer is not charged for the tech visits with the Protection Plan, the charge only applies for 1-3 Star rating customers with or without the protection plan. A 1 Star rating customer is the worse position you can be in even if you make your payments on time, you don`t have anything coming with regards to 3 month offer movie premiums, discounts and the DIU offer does not apply to you so don`t even ask. A 2 Star rating customer gets some lineage with regards to the DIU but you still have to pay a reduced pricing of the equipment, plus locking yourself in a 24 month commitment and if its an additional receiver on the account, start looking at additional monthly receiver fees, depending on the type of equipment you request with range from $7.00 to $17.00 monthly fee. So next time you call customer service for Dish, ask the rep what star rating are you, that will really put them to the test.

I have been with Dish for about 5 years.. I started like most with 120 channel package and inceased to 250.. i love the products offered and mostly saisfied with previous tech's I have worked with.. Besides the VIP 922 which has been a major pain of freezing but each time was replaced. I can only recommend DISH HIRE REAL customer service folks to handle CHAT.. Have you guys ever went on their and tested a few of your folks? It's like Dish has decided the best place to cut is CHAT customer service and I warn you you will lose many folks off those guys. '

I finally got around to calling in 2 issues today..One a 612 system acting sluggish in SEARCH and other windows.. Told engineering is working on a fix..I have been having the issue since got the box over a year ago..Do you really tell people they are working on a fix and expect it out soon after a year? Not good !!

Next issue and the one that I cannot nor will just let sit is my LOCAL NON HD chanels have very poor picture.. This is supposed to be digital and should look as good as ESPN for example.. The poor pic is seen worst on sporting events.. Even PPview that local guys hosted was very poor and I paid $40 for those and taped them.. I shoudl put of You Tupe for everyone to see that you cant see.. Cant see Jersey number, player , field marking and generally listen is the best option.. Needless to say I wasted my PP money since the only time the game is played is to remind me of why not to order another game or event..

I was told by CHAT he could do NOTING but open a ticket for engineering..Kevin missed the part that the issue is ONLY with LOCAL channels..WHICH means that 99% sure the issue is with the hardware and the feed it has.. BUT now I am waiting on what.. A engineer that will never call or be able to fix this.. So I now have a clock ticking that will wind down soon and out will go dish unless thet can provide the service I pay for.. I WANT MY LOCAL NO HD CHANNELS VIEWABLE AND EXSPECIALLY WANT THE FOOTBALL BASKETBALL OR ANY GAME TO BE SEEN,,

Balls in your court dish.. IF by 2 weeks the issue is not looked at at my house I can assure that Comcast is standing by to switch me to them at $89 for a year and $129 after that for 220 channels, hbo, STARZ, unlimted phone and Internet 12MB dnload speeds.. Sure I have to pay $8 for each non DVR and $16 for extra DVR and I lose duel and sling box but hey I want I pay for.. To be HONEST the thought of being a comcast customer make me sick. Their customer servcie really sucked last time I used them BUT heck if DISH is going the same stupid route whats the option? direct tv maybe..

For a NOTE Comcast lost many customers to dish for customer support issues and not techonogy or money ...Dish would be wise to focus HARD on how thier customer are being treated by customer facing folks . They may believe they are so much smarter than the customer but I am hear to tell you they are dead wrong.. We pay their bills and why they have jobs.. We go and they go.. Now how smart is that? They cant simply blow us off to ghost engineering ticket and expect to keep us. NOT going to happen FIX MY LOCAL CHANNEL ISSUES ! Thanks

Holly Molly Reading the story bellow by the installer called "jksatek 9/10/11 8:27AM " I never let my customers read contract they sign it in 5 seconds or i sign it for them. I hate working for dish no good company and all their back charges. And because of people like jksatek putting 2 boxes somewhere in one room, i am not even sure why and how he runs hdmi and all that stuff i bet he spends 10 hour on a quad it takes us 5 hours to fix all that mess. and i dont run new lines dish does not pay me for that. and i am not redoing a job if it is not up the code because dish does not pay me for that

As a current employee, I think it's revolting that you would come on here, tell people to "demand" for this and that, tell them we rate them based on their programming, & tell them to call in to go to a certain department. 1) you are the reason we have repeat callers 2) you are the reason we have escalated callers 3) you are probably the reason you are no longer employed by DISH Network. When you signed on with DISH, you signed a waiver saying you would not disclose information like that, & if you are found, which it is very possible in todays infrastructure, you have a good time with that lawsuit against you. I have dealt with many different issues, all have been resolved. I pride myself in superb customer service because every customer I speak with is MY customer, I will get their issue resolved or get them to the person who can do it, obviously if it is not a customer initiated issue. I genuinely care about everyone I speak with and continue to. I am both an employee & a customer.

@Keeta,
You would need to give a little more info about what the issue actually is that has been mixed up and what the charges are ?
If you are indeed paying over $100 dollars per month then you will likely be a 3* to 5* customer
( yes dish in their promo system rate you by how much revenue you bring in, i.e. 1* customer = welcome pack, non dvr, 2* 2 tv´s atop.120/ or 1* can be $100 per month but frequent late payments, 5* at200 and above, dvr, protection plan good credit and payment history additional receivers , premium channels etc)
Anytime you ask for a credit or ppv coupon you have a battery rating also to around the value of $150 per anum (5*) which slowly depletes with any resolution involving credits. this will also effect your qualification for dishing it up, i.e. 1* poor payment = no free upgrade as it takes Dish around 2 - 3 years to recoup the initial cost of installing you (average of $750- $1000) so if dish spent $1000 initialling you with cost of receivers and labour , you have at120 (44.99) plus $10( 2nd hd )receiver fee plus $6 (dvr service) totalling $60.99 per month then it takes dish around 17 months to start making any profit from you as a customer so you will not likely get anything gratis is that timeframe.

On to your question again, assuming you are in good history, out of contract or in the final stages, ask to be transferred direct to loyalty, ask for your contract info , tell them you will switch providers and you want all 4 premiums free for 3 months on a roll to drop basis (it is available to all customers ) this will give you your movies for the holiday period for free, also enquire about NFL redone with multisport free until jan 4th and that should be worth your 20 mins on the phone. It is also the same department that can help you with your current issue.

I am an ex employee of Dish network,
I find it absurd that ex or current employees would want to call anybody slugs for being dissatisfied with a service or provider or even expect the customers to have the knowledge that employees receive months of training to know and practice.

In my time with Dish , once i addressed the rightly angry customers concerns and informed them thoroughly of cause and effect , none have been horrible or awkward and all been grateful for the help, i have had some very pleasurable and funny conversations with them.

One of the greater issues in Dish is a non streamlined internal infrastructure and different control levels within each department.
Ultimately if a sales rep, lies (which they do very often as they are on salary + commission and anything that involves a monthly roll on, they and dish make money from or an upsell HBO,CINEMAX, STARZ etc) the after effect of this is you the customer and the person who has no knowledge or even memos within promo about the sale (the customer service rep) or (tech support agent), both of which are left attempting to clean up a huge mess with the dish rep never able to say NO or I CAN´T or in any part blame any other faction of Dish or admit that the customer was miss led, this both causes even greater issues and more false hopes and often leaves Dish looking incompetent and without answers and ultimately Dish wants you to pay to correct the mistake.

The dish retail side (i.e. you walk into a store and purchase Dish ) is heavily monitored and regulated and if issues are presented to a Dish cx rep about a retailer or the retailer lied then they are flagged within promo ( the tool all dish reps use to create and service your account ) if too many complaints against a retailer emerge in feedback then the retailer is struck off, unfortunately this process does not reach internally in dish and the majority of miss info is given from the get go by a fully internally employed and trained sales rep.

Onto the tech issues mostly 002, 015, 005 error messages even on a perfectly clear day and often 2 days after instal, again many different causes, and different levels of internal and external instal and monitoring and quality control can cause these issues, Can dish guarantee that the outsourced tech installed using brand new coax ? as a previous loyalty agent i know we have sent techs out to review issues and found this to be the case because the tech has installed on a home that has had direct or dish previous and just plumbed into old degraded coax, signed the job off and took his money (they get paid for all materials used per install ) coax at $2.50 per meter thats a quick $80 for cable not used. The other blinding obvious issue is in the States a lot of homes are wooden framed, the dish needs to be on a south facing wall (in the line of the sun all day) the tech bolts the dish into the timber, the sun comes out the timber shrinks , it rains the timber swells, 6 months later 002, 015 around the mid afternoon or intermittently as the dish has naturally gone out of alignment, presto $15 plus $50 work order to have it realigned for the same issue again in another six months.
I always found this amazing as Sky in the UK (where they have pretty bad weather and lots of rain and wind and all homes are brick and mortar or concrete type) uses a much smaller mesh type dish and never looses signal ? they also have no DVR charges, no absurd second tv charge and can have hd on both tv´s free. check out www.sky.com to see how much the US providers skim of you!

The other main issue in Dish as i mentioned is no one stop solution or answer, yet internally they promote this as a value, how? you cannot call customer service, pay your bill and then enquire about pricing or contract as you need to be placed on hold and transferred at the mention of contract. You cannot call tech support have the issue probed as half way through troubleshooting you need to be transferred of unplugging the receiver for 10 seconds did not resolve the issue, need a tech out? transferred again so as a customer it´s a highly frustrating experience especially when one agent in all the transferring does not fully inform the next agent of the situation and facts and the customer is left repeating info over and over again.

But the fact of the matter is non of this is the customers fault, the customer should not be expected to be Einstein or even know what a modulator is or the difference between VOD and PPV or how to connect a vip to a broadband connection, Dish should have done all this correctly from the start and needs to clean up its house before allowing employees to treat it´s customers like dirt, and know you know why i am an EX employee and certainly would not be a customer.

For people who have been asking about using Google to find a live support agent , just go to www.dishnetwork.com , on the red tool bar select SUPPORT, the bottom option of the drop down is contact us, select that and you will see CHAT NOW, you have the option of tech or customer service, here is the link to go direct http://www.dishnetwork.com/customerservice/contactus/live_chat/default.aspx
Once there you will need to secure your account with name (authorised user) PIN or last four of the social on your account, receiver model id (press MENU twice, system info will come on the screen and they want the R00 -R01 or smart card id S19.....) numbers from the screen.

Thankyou all for your time, i hope it has been informative, have a great day.

im a dish network subcontractor , i ve been working with dish and directv since 2006 , dish network has improved their service since 2010 , they re verry demanding , and want techs to satisfycustomer no mather wht ,
the problem is the people that seling dish , they re big layers
they sale you service exepecting hd , even notided in the work order with none hd equipement , i get alot work order with no hd equipements and cust expect hd service , honestly im not changing theres work order, im tired of them , they need to watch everwhere else , then just the techs

As an installer I have no control over what Directv and Dish Network does. I only have control over the things I do as an installer.
The biggest problem I have . Is getting the customer to read the contract that is placed before them to sign. I've tried placing it on a counter or the table and telling them it here for them to read . While I'm outside installing the dish. if they have any questions to come out and ask me.
I also explain everything and I realize their is a lot of info given out. I'm sure the customers head is spinning from all the info. I also have a invoice that has 3 pages of info. Everything that I've said and in the Dish Network contract. Plus info that isn't in the contract.
I still can't get anyone to read the contract. They are just happy to get the equipment for free and watch tv when I leave.
I don't beleive that the customer is always right. The manufacturer is right when they are. The installer is right when they are and the customer is right when they are.
But as an installer whenever the customer has a problem. You have to do whatever it takes to make them happy.
It amazes me all the name calling that goes back and forth. I've never called a customer a slug. Or has I recently read in a complaint. Tell the customer to go F$@K themselves.
In 27 years I've only had to walk off 2 jobs . I politely tell the customer . That I'm sorry I can't make you happy. So i'm going to clean up and give you the option to call someone else.
I still don't understand what happened to the industry. The name calling, lying and cheating.
Even before the economy took a dump. Customers stopped calling me new and existing. They started to Call Dish and Directv instead. People used shop by calling around to the different dealers.
The consumer used to do their homework . But not any more. You would think with the phone , internet, family and friends . They would investigate before the committ to the install.
My job experience is. I was an Air Traffice Control Radar Repair in the Air Force over 30 years ago. I repaired tv after that for PTS Electronics . I've been in the satellite business for 27 years. I've done component level repair just not for my customers, but also for other dealers in my area.
I've been a Dish Network Dealer for the past 13 years. While doing installs for Dish. I was also helping a friend install Federal Signal Tornado Sirens. For the past 12 years.
I'm only required to give a 6 month installation waranty for Dish installs. I give all my customers a 1 year installaion waranty. Dish only give their installs a 60 installation warranty. Directv only gives their installs 90 days installation warranty.
My installs are whereby I take 2 dual Dish Net tuners and place them in one location. So when I'm done with the install. The customer can watch all 4 tunres , DVD Player and their local tv antenna . On every tv in their home.
You know experience is everything. The manufacturers, sales people , dealers installers and the consumer. Knowledge should be your key .
If you can call Dish and Direct . Why didn't you also call a local dealer. You got online to complain about your treatment. But why didn't log onto Dish and Directv web site.
When the installer placed the contract in front of you. Why didn't any of you take the time to read it. Reading the contract was your last line of defense in protecting yourself.
There have been a couple of times. When I had to go back the next day to finish the install. I didn't make the customer sign the contract until I was finished.
Finding someone who has good business practices is very hard. I'm not perfect and have made mistakes. But I try to learn form them.
Dish Netowrk and Directv are not perfect. But meither are , Comcast, Cox Communication , AT&T U-Verse, Time Warner, cablevision and any of the other cable companies.
Don't beleive me . Well while your on here type your local cable companies names. You will see all of them have the same complaints against them.
A few months ago Time Warner offered their customers a bundled deal for 189.00 dollars a month . Whereby the customer got a 24 hour personal CSR and 24 hour Tech on standby to repair their equipment. If I were paying 50 dollars a month . Shouldn't I get that kind of service.
I think it was December 2009 That Comcast cable was 14 billon in the red. AT&T as a tiling problem. But in the real world all cable system have thier problems . Just finding something you can live with.
I get my info from installers ,customers and Skyreport online.
Also if your on cable . Chances are your watching satellite. Either the big dish or one of the little dishes ( Directv or Dish network ).
Their are times when Dish and Direct buy out the local cable company in small communities. Or the local cable company will make a deal with them for their service.
Their are some channels delivered to the cable company. Comcast cable uses the big dish for their customers. They have their Head End on a satllite in orbit called AMC18 , http://www.lyngsat.com/amc18.html. They use what is called a Mega Pipeline to deliver cable channels to their cusomters.
See what a little knowledge can do for you.

Im a customer service rep for dishnetwork and all the times i hear people complain i have to tell you,all of these people that complain on a regular basis are slugs in our world and have nothing better to do,i had this service prior to even haveing a job in the company and have never had a problem,people it is simple power your equipment off at night,dont push every button you have on the remote and pay your bill,if we gave credits for everyone that thought they deserved something for free this company would be closed,please understand that the people you call to scream and yell at are just that people and we sure did not create the problems you may think you are haveing,as a matter of fact we are only there to resolve the problem,so the next time you want to scream and yell,please understand we poop,eat and breathe the same you do........

When you have companies raising prices mid-contract and the loss of programming due to renegotiation, it is best to always remember what you signed.

Your contract does dictate that prices and programming are subject to change. Request a copy to review if you've lost the original. The contract is to guarantee that you will retain services for the full agreed term, not that your prices are locked. No company offers a locked price contract, but they may offer you a LOCKED DISCOUNT. Be careful with the wording and any *asterisks.

Losing channels is something that happens to every television provider. LIN is asking for an increase from Dish Network to pay over 170% more for services over the previous agreed amount. That is like gas stations raising the price of gasoline to $9/gallon overnight. Would you pay it? No. In time, a solution will be reached and you will have your programming back. It is the greed of the broadcasters that is causing your loss of programming. Dish Network and all other companies that experience this price gauging are simply trying to protect your prices and keep rates low. By paying these outrageous increases, Dish has to transfer the cost to you...so if you're complaining about a price increase and loss of programming - you're holding yourself to a double-standard.

This is the nature of the business, unfortunately. The best thing to do is research your price and see that you're getting a great deal for services some people pay 20$ more per month to receive.

I am a business analyst for many companies that go through these situations and trust me, they are nothing short of LIVID that you aren't receiving the best service available. Companies spend BILLIONS to protect you from being dissatisfied, but in today's world - if you don't get your way you're instantly disgusted. Unfortunately, the economy doesn't dictate the same instant gratification. Money is tight for everyone, and always keep in mind that companies exist to make money.

Honestly Im a spanish tech support rep, and we have customers who have not had 1 replacement in 10 years.. then we have customers having there DVR box replaced every month.. Sometimes u get bad equipment/ bad installation/ or just a dumb customer who leaves there receiver running 24 hours a day.