Customer Service Scoreboard
they took away channels 4 and 11 for Pitts,Pa and Im still paying 12.00 for them . I want to cancel my contract and they say I have to pay 240.00 dollars to cancel it this is wrong they broke the contract so I shouldn"t have to pay that I am mad and Im cancelling it and Im not paying the 240.00
So frustrated every year we lose channels because of expired contracts you say that they want outrageous amounts of money, but you are just as crooked. You charge your customers for those channels anyway even though we're not getting them that is so wrong tempted to go back to antenna that would save me $100 a month
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You have me blocked from leaving feedback because every time I make my monthly payment I am going to tell you what a sh**ty company you are with nothing but a bunch of lying, cheating ass employees. I want you and the rest of your customers to know that they will be lied to about pricing and once the contract is entered you will raise the price from what was promised. I have been a loyal customer for close to 20 years but once this contract is up I will be dumping your sh**ty, lying a*s company and moving on to another provider that doesn't scam their customers.
I've been with the for 8 years called to cancel my subscription with them not told about a box fee to send equipment back which it their equipment so why do I I have to pay for it? Since I wasn't told about it?
20.00 box fee
Letter sent in mail tell me I was past due on my bill even though they had my cc and could of charged it I do not recommend this company due to the lack of communication and poor service of in and out.
My cable box hopper doesn't work properly. I have had nothing but problems for 2 Years now. I called Dish network today to cancel my service. I was put on hold for 45 minutes the first time. When I called another # they answered right away because they thought we were adding a service. On that line they said it would be the last time I would be transfered and then they sent me to another line. I was put on hold for another 30 minutes. No one ever answered my call after one hour 45 minutes. In addition Dishes online help is absolutely useless!
Spoke with customer service today for a 015A and a 022 code I keep getting on MLB extra innings that I paid $150 for and spoke with 3 customer service reps and 4 tech support techs each one had different answers like satellite is in a different orbit and I need to have a tech come out and realign my dish for for $90+ dollars and I ask why I should pay for a tech when it's not my dish but your satellite that changed orbit and was hung up on. Next tech told me first tech was confused and that satellite 129 was old and dropped and lots of customers were having the same problem and a tech needed to be sent to my home to realign my dish! I asked why I should have to pay for the tech to come out,I then asked to talk with a supervisor and was told it was a 45 minute wait to speak with a supervisor and was disconnected. I called back again and was told my software was outdated and needed to upgrade software which I did and still had same problem. I have been a dish customer since 11/99 and dishnetworks customer service SUCKS and none of them speak fluent ENGLISH. Hire people who can speak ENGLISH that you can understand!!!
Programs continually disrupted by error message. I have been on hold for an hour.dish gives you 3 items to check.eveeything is connected properly . And I rebooted but ,still getting error msge 015a every 3 mins program is interrupted. I think w all the outages it must be on their end but can't get a hold of anyone. .
I attempted to cancel Dish after 17 years because of the rising costs. Customer "Service"'s message was always the same: We're experiencing a high number of calls, call back another time." I finally had my bank cancel the payment while I kept calling. Finally an agent answered and when I said I want to cancel, the call was dropped. After two more weeks, I was able to speak to an agent. He disconnected the service in 15 minutes and assured me I owed nothing. Now I'm getting bills from a collection agency. I called Customer Service again. She said too bad... I still owe for the two weeks I could not get an agent to speak to me. Do not subscribe to Dish if you value your time or money. Spread the word.
I called DishTV to cancel the service, about June 1st. I wanted to end service on the 10th of June, 2023. I talked to a rep and he assured me he could cancel the service on any day. I repeated I wanted it cancelled on Jun.10th, and he said OK. I had another provider lined up to come that day and start service. I waited for a few days for the boxed and labels to come to send back equipment. Didn't happen. I called again today, Jun. 23rd to ask why I hadn't received shipping box. Rep told me I never canceled and how many accounts did I have. I said only one. She said I had two. I do not. Why would anyone on a limit income have 2? I told them that was not correct. She insisted I had 2. I told her "all I want to do is return my equipment so I won't be charged more! And that my husband had passed away recently and I can't afford extra charges. Nor was there any reason to have 2 acct's. She said to call back again tomorrow to talk to a return agent" I said I would do that but why was it so hard to stop service and return equipment?
Of course their sales teams and US based service departments are doing their job great. However, after the sale was made, service when down the drain. Two weeks into my contract, Dish ended their contract with The Sinclair Group that resulted in me no longer having access to AT&T Sportsnet. No options were given to me to pay additional fees to keep watching my local sports, which was the main reason why I agreed to the two year contract to begin with. So I went through two years of having service that I was not happy with. When my two year contract was up, I called in to cancel service. I also requested to have their dish removed from my house. They told me that the technician would come to my house, remove my dish and equipment, and terminate my service. I had to call back in a few days later because the technician did not cancel my service and now Dish is trying to suck more money out of me because the technician did not cancel nor had a way to note that my equipment was taken as well. Seems like this company has no idea how to track their own process. And if it was my job to call that same day, which was a Saturday to cancel the service, I should have been informed correctly. Regardless, customer service was able to see that a technician was sent out to disconnect on the end date, so that should be enough proof that service should have ended that day as well. Just a little ridiculous that I had to deal with two years of not having the channels I signed up for then having to make multiple phone calls in order to make sure I'm being taken care of and only being billed for the amount I rightfully should be billed. Very poor tracking and very poor customer service understanding. Not to mention they will terminate channels without your consent the moment you sign that two year contract. My advice is to cut the cord and go with streaming service, no contracts and if they don't have the channels you watch you can just go with a different one without all of the hassle I had to go through.
This is my second complaint, loyal customer for 19 years
Never late with my payments..dish was having problems with the network..I usually receive a email which I call, make my payment..no emails received for 3 months. I did call the rep I spoke to Ray told me I was late with my payment & needed to make a payment that day or late fees would be applied. After 45 minutes on the phone. Payment was made. I called back to find out I had a credit balance now..reps need to be trained properly. I spoke with a supervisor no help at all.
3 days ago I received a call from a man stating he was from dish..very hard to understand what he was saying bad india accent..he stated that upper management would call me back
To provide me with some type of credit..I have been waiting
I tried to call him back phone number is no longer valid.
What type of games are they playing.
I'm very aggravated at this point. Again requesting a call back from upper management..
Oh by the way your dish is why I am complaining you can even get a service technician to come out anymore you have error come up on tv then then back live tv then back to error tv just like it was raining and it not worse service I have ever had you people need to get on stick I hate pay big money and not get good service
I have been a loyal customer for 19 years. Never late with my payments. Dish had the system problems for over a month.
I would receive emails stating the amount of my bill.
No emails received for 2 months. Now they're trying to charge me late fees, not to mention the reps need to be trained correctly!!after 45 minutes on the phone with a lady Ray
She informed me that I owed for this month & to make a payment today, which it's was paid. Called again to find out I had a credit balance...no payment was due.called dish today to speak to a supervisor No help with given me some type of credit,
At this time I'm very upset!!requesting a call back from upper management..very disappointed customer call me asap 630 664 6794
I will never go to dish again they cancels my network and then charged my account for $420 to my bank. when i called they told me it was for the rest of my membership contract that I broke when I was trying to pay my bill the auto would not take my payment. and when I called several time with a hold time of 84 minutes. I tried several times over a period of several month to pay snd I was unsuccessful. So i bought a fire stick from amazon and i am very happy with it I have move shows that i can watch and I have NO monthly fees except for the ones I want for under$6 month.
I tried to cancel my service at the end of February and could not due to customer service being down. Called in March and was told i would be given credit back to the end of February and to call back after March 27th. Called Apr 1st and was finally able to cancel and was told my final bill would be 32.75 and within 72 hours i could pay online. I did make this payment online and now am getting overdue emails. Called may 10th and was told because i paid online my account was reinstated. This is wrong as i did not choose to reinstate. The rep said there is nothing she can do for me. This is extremely poor customer service and there is always something that can be done for a good customer!
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