EHarmony Customer Service Complaints - page 2

I have tried a number of times to get in contact with customer Spoke with Lindsay previously. Unfortunately, I let her talk me into staying on the site even though I am very disappointed. She offered to extend my subscription one month out to Jan 12,2018. She indicated I had a grace period where I could call her back to cancel if after giving it a little more time. The second call to your representative resulted in one payment being dropped. I realize you are trying to keep me as a customer, however, I have given it enough time and I am not getting responses from the smiles I am sending and most of the people you have matched me with either are too far away or do not match my preferences at all. I want to cancel my subscription and receive full refund as Lindsay promised. Please call me after 6 pm.

I signed up 3 ays ago and still do not see the photos of only the cartoon faces of men.



I have spoken to the CS department and the guy tried to fix it, but misspelled my email address.

Years ago I signed up with [email protected]. This week I signed up with then the clerk attempted to do something and misspelled the Gmail address.



At this point, If I can't get into the site to look, it is doing me no good.

How do I cancel..

There is absolutely no one in my area, signed up 2 months ago,

Been on the site twice...please, would like to discontinue with this site

For two days I am trying to communicate with new What if matches and the communication site is not working so I am loosing potential compatible matches Please help & fix it. Thank you.

I cancelled my account many months ago. Why was I just billed $80? I want to be reimbursement and not billed again.

This web side is "SUCK" They are false advertising! they offer "FREE" service this weekend till today Monday, not at all... I was doing my profile for an hour, @ the end they are asking for a Credit Card???????????
Also call the Customer Service number, doesn't exist!!! is not in service anymore!!!
This is a JOKE!

My name is Berkys Genao and you have closed my account that I open last nigh.

I told the thrue about my age and information and i did not violated the term of Eharmony. you did not have any reason to closed my account. I feel discriminate. I try to contact you by
phone but it say the phone is not in service.

Phone support non existent please refund my subscription money I wanted my money you took out the whole year very dissatisfied ! very bad support

I signed up for monthly service they immediately withdrew out of my account for a year and signed me up for an automatic renewal this is so wrong and then you can't even contact eHarmony the phone number doesn't exist as above

I have tried calling your # is not in service you took all my info of my credit card and then disconected so not anactive member . I want imeadiate answers contact me

To let you know your service is being used by computer scammers to steal money from your subscribers. Contact me at for more info. Thank you for canceling my page.

The service does not work. I have paid for three months. I cannot see any of the responses from anyone who has sent them. I sent the same information back and forth several times. I would like to have a refund. Very disappointed. You wasted a lot of precious time that I could have been spending with my friends and family.

My account is paid thru 10/12/16 and you closed my account. I also should have had a few extra days because my account was compromised. This site is not worth what I paid and I must not happy about it.

Not sure if my account locked. I am not getting any responses. Every time I try to send out it says oops. They are taking my money and I'm getting no where. Please help.i can't get a person.


Marilynn Schoen-Thornton



Thank-you

I am very frustrated. First, I am locked out of my account and everytime I request help I eat for an email that never Co?yes so I could reset. Seond, Now I am getting messages about buying services. I made 3 payments for a year of service and being locked out haven't even been able to use them. I am not happy.

I signed up on August 28 2016. There was a free 5 day trial, but I thought this site would be a way to meet decent people.
I put in all of my criteria, distance, non smoker, non drinker.....and the guys your sending me live over 60 miles away. And they drink ! This is not what I signed up for. I put in the ages I am willing to go,out with, and it automatically resets it to older men, like 6 years over my age! I am very disappointed with this dating site. Since there was a 5 day free trial, can I get my money refunded?
Thank you, Sally Goldstein 203-885-8289

I asked for my service to be discontinued over a month ago and I am still getting notifications. I also stated the reason for discontinuing which is I took advantage if signing up for 3 months at 80% off. I being charged 29+ dollars. Not cool. In any event, take me off.

Thank you,

Leslie Hunter

This site is such an incredible waste of time and money. No visits, no views, no new matches. Why did I spend $165, put my heart on the line, and have faith in a website that"preaches" honesty, faith, and lies about meeting people. You should be embarrassed and ashamed. You should give me my money back

I have not used eharmony for at least one year. I cancelled. Noticed I am still being charged. I'm sure you make it this hard to cancel to make money. I have tried and tried. I just changed my password and couldn't even sign on. Please stop this nonsense and a hefty refund is certainly due but not expected. I am living out of the country so please help me. I AM Not and WILL Not be using eharmony.

I am trying to cancel my subscription to eharmomy and the instructions say that on your billing tab there is an option to click cancel or close account just under autorenewal info. This option isn't on my tab! How convenient. I will contact my bank and refuse further withdrawals. Eharmony is a rip off.

7/21/16
My credit card was charged when I should not have been. I checked off the box on the app that asked whether I wanted to renew.
I find this site cumbersome and have been sent matches that I would never be interested in. I was told that "the Box" isn't the stop all that I should have been let to another app. this is pure harassment. I will begin a class action suit againt eharmony.
any of you whom feel they were incorrectly charged please email me at [email protected] come together and make this stop!!!

I just noticed that I am still being charged and I requested to not keep my subscription. It shouldn't have been re opened in June. Please rectify this and return two months of charges.

Website is stiff and primitive
Do something1 its really an
Insult to my intelligence
My account was not supposed
to auto renew..and it did tonight
If you dont close my account, I will
after speaking with you, have the
NORDSTROM BANK VISA delete the payment..in other words
I file a complaint about you.
Enough thank you

Please cancel my account. My daughter set up a profile for me as a joke. I already have s boyfriend. Please call me if you have any questions. Mary Jane Holt

this is an awful dating site. The people on my profile were out of state and out of my area. the first month there were matches every day. between june9 and june 25th there was only one match. i am not even going to comment on how awful that match was. i would like to request a refund for whatever time i have remaining. i called in a few weeks ago and your telephone person was awful. they could not answer any of my questions and i could barely understand him the noise in the background of the boiler room he was working out of was awful