Electronic Arts Customer Service

Simply the worst. Their games always come with issues, and their updates cause further issues. Getting ahold of support at EA is near impossible as they want us to "talk amongst ourselves" in the community forums. When/if you ultimately do get a live body in customer support, they continually send links to those very same forums. Then when you try the very same troubleshooting steps (again) and they don't work (again), they say, "no one else has experienced this. WHAT?? Do you read your own forums??? It's criminal!

Most useless support in the world. Talking to a wall is way more useful than dealing with those npcs. I really really hope EA goes bankrupt. What a cancer for gaming industry

EA's Customer Service is absolutely horrible! There is no way to get an issue fixed and there is no way to contact a real person to deal with a problem! Your UNSTOPPABLE upgrade to Madden 24 has caused several problems within the Franchise Mode! When going through the rosters of different teams like the 49ers, the Eagles, and the Raiders there are players who have no face or even a space to fill in a face. It is just the team's logo shown. When you go to see the information about this player the entire game FREEZES UP MAKING IT IMPOSSIBLE TO PLAY!!!!!!
Some jerks really messed up the Franchise Mode with this new unnecessary game mode. Everything worked great until UNSTOPPABLE STOPPED EVERYTHING FROM HAPPENING!!!
I ABSOLUTELY HATE HATE HATE EVEN TRYING TO PLAY THIS TERRIBLE FOOTBALL GAME!!!!!!
YOU HAVE RUINED IT FOR ME AND FOR A LOT OF PEOPLE!!!

EA literally stole my account, due to my ISP closing down many years ago I had forgotten my email address for that ISP, I had multiple accounts on that setup, EA could not find my account due to this, I was told if I managed to remember my account to come back to them and they would sort it. Well I remembered recently and went back to sort it to be told that unless they could send an email to the now dead ISP that my account was linked to that I couldn't get the account back. Then I was told that "due to inactivity" EA had closed my account and regardless if I had access to that eMail address or not there is now no way I could get it back. There are games on there I have paid for and literally never played. EA may as well have reached into my wallet and stolen cash from me because that is effectively what they have done.

So I bought Sims 4 on Steam years ago, paid hundreds of dollars for their expensive extension packs, and had to switch to a Mac.

Since they now offer Sims 4 for free, it's no big deal to play it on a Mac. Right? Right.

The issue is that they display the extension packs (also they download them on my Mac) but absolutely no way to use them. It says they are connected to Steam. So I reached out to customer support multiple times. Before Sims 4 was free, there was chat support. Later they disabled it, only via web form contact is possible.

If the ticket isn't closed by the agents randomly, they switch after each reply (!!!) and ask the same questions over and over again (the answers are visible in the thread).

When I create new tickets with the general question "Is this and that even possible? Yes or no?" they completely ignore it and use templates to ask for more information (information which is not required for answering). So the typical "Let's see when the customer gives up games"...

I have never seen such customer "support".

Crappy support was in contact with them in february for cancellation of a game. That went fine even got a refund. Now when I saw my bankaccount they have taken more money (may) 2023.
Told the support about my issue in February but no refund this time all they did was to cancel my creditcard. Thanks for nothing.
Never gonna play a game from them again

They can't make the game work, and refuse to refund.
When the bank does the refund they block the account.
When they block the account you can't play any of the other games you bought that worked!

Parts of Madden 23 just don't seem to work...and this is after the superbowl has been played.
Customer service is used to simply shuffle you around. And often their responses are incoherent at best. Check this out:

After multiple responses back and forth. They sent me this: "...Also do not resume this case as it will means you are not facing this issue and want to with draw it.
There are notification popup in the game about the updates and in the same way they will keep you posted.

The time for the reply depends on the complexity of the case because it will be located what is the reason this issue has been caused and for that there is no fix time frame and I do not want to share a false information with you promising a time frame..."

So... don't resume this case because if you do it means you want to close the case?

And then more incoherency. Hard to tell if I'm being given the runaround, or if the person doesn't know english that well...but likely both.

Ugh.

I been playing games for 18 years in Steam, played legitly for an average n00b, so Origin migrated their accounts to the EA App making me unable to play correctly cant connect to servers in BF1, so asked for help EA support. The say to investigate it.

After 24hrs after migrating to the EA app, I could play back again might have been a glitch because of the migration.

After another 24hrs EA banned my entire EA account so can't play Apex, cant play Battlefield and they blamed the issue was due to my Persona Name "HumbleePidoBear" as the issue, which I have used for like a decade already! A Decade! As it's against the TOS!

The Moderator who did this may have such a misconstrued mind, so their dirty brain just point it as against TOS! ?

Are you freaking serious!? I have to finish my APEX Battlepass and event for this week. ?

EA Support/Help if you're seeing this! I really hope you hire Neutral minded people as your Moderators cause that person should burn in the pits of Tartarus for having a kind of impartial misconstrued mind thinking "HumbleePidoBear" is the same as "Pedo". ?

Tried to add an extension pack to Ultima online. I had problems with it, so I contacted customer support. I kept telling them what the problem was, but they apparently weren't listening because each time I sent an email to them I got another one back (about an hour later each time) from a different person saying they could help--but wanted me to explain what the problem was. So, I explained in detail AGAIN and AGAIN and AGAIN. Each time the problem went unresolved. So, I tried to cancel my service--but the website wouldn't let me do that. Anyway, I will call my credit card company within a week or so and have them stop payment. That should work.

Purchased a game through Amazon - got the approval and redemption code. Clicked on the EA Arts / redeem link, entered the redemption code - it came back to the exact same redeem screen. Tried again. Said code had already been redeemed. Went to support, asked to be called. Got called by someone I could not understand, gave a complete detailed report to them of what happened - still can't understand the person. Told them many times I can't understand you - they still kept up and I just got tired and hung up. Just out MONEY due to FRUSTRATION.

Im done with EA, them support can´t tell you a right thing about them problems in game.

EA support is sadly outsourced and can't answer a single thing.
Had an easy question, only got questions back that aren't relevant for the topic.
Every reply from my side got "answered" by a different employee and didn't even closely refer to my question.
Only predefined sentences to appear friendly.
[like "As gamers, we can understand your frustration and are happy to help you."]
The fourth employee referred me to a chat support.
But EA does not offer a chat support for my problem-category...

I'm done with EA. Says I need to update my password but it's a really old email I don't use connected to the account. So I start the chat thing,all I want to do is update to my current email which was same as the old except for the carrier. I jump through all the security hoops,get to the address question. I have a p.o. box and my home address so I ask which they have on file and the guy just says whichever I used when I created the account. I guess the wrong one and the guy tells me I need to wait 24 hours and start process again. Keep in mind I've chatted with this guy for 1.5 hours at this point. So I get angry tell the guy I'm done with EA and I'll spend my money elsewhere. I gave him my current email and cell number, haven't heard a thing. Some other company can get my money from now on.

I have never received such horrible text support in all my years on this planet. I'm shocked at how much they don't care. I bought madden 23 in advance, it wont let me play franchise mode or even find my league through search. All I have managed to get was just "Wait"

They haven't acknowledged the problem, nor have they given me any info as to the nature of the problem.

They sold me something that doesn't work and now they won't have anything to do with mel

EA Games.. EA Support.. What comes to mind when you see or hear these names? Worthless..Useless..Does not care about their customers. Basically, any negative word comes to mind, right? EA is like any other typical large corporation. They promise you the world, the best experience, they're the best, etc. Once you buy into their product they have your money, now you are useless to them. They outsource their support groups that have no idea what is going on. They are provided scripts in order to respond to your support needs. 9.5 out of 10 times their response has nothing to do with your initial question. Mostly because these outsourced analysts EA hires barely know the English language. I submitted 3 support cases needing help with my account on a game purchased online. All 3 responses had nothing to do with what I needed done. Overall, my case was not resolved as expected. Now I am left in the dark with my issue and cannot enjoy the gaming experience that EA games wants us (the customer) to have. EA's corp office social analyst (who is most likely American) will see these reviews but won't be much they can do other than 1 thing. The 1 thing that most companies like EA should do when it comes to help and support and that is the word CARE. EA does not care. They outsource to save money. When you outsource, you get what you pay for and that is zero progress. EA..wake up and read the reviews out there. Your customers HATE you! Its not time to think..its time to replace some of your high ups in the company. Until then you are nothing else but complete garbage! I will look up every review site there is for EA and paste this review. Why? Because what I am saying is the truth. You do not even deserve 1 star. Crooks! You cannot even leave a review on their website. Why? Because they know as well they are a group of failures.

I have been a LOYAL customer of EA for years. Playing all the SIMS series from inception. When they adopted this backwards system of Origin, all it did was make it harder to play my game. Further more, when they added a feature to verify your account WITHOUT informing me, giving me the opportunity to update information - I AM NOW LOCKED OUT. I've reached out to the chat support numerous times to no avail. The exact response was that this cannot be escalated. So at this point I'm out hundreds of dollars and games because your system is flawed. I refuse to accept this answer. A company as large as EA should figure out a system that doesn't disable legitimate customers from using their PURCHASED content due to their jacked up system.

Few years ago I tried to close my account. Two different chat robots said they would cancel my account, but still nothing.
I am trying to initiate another chat. I just keep waiting forever, but nothing happens.

I never thought i game can be stressful i play fifa ultimate team but really stressful bad connections even to searching a player in my club.

DISGRACEFUL. I've so far sent around 10 emails about THEIR glitch, which has cost be 400k-ish on FIFA 22. They refuse to escalate my complaint. They don't read what I say. WITH RESPECT TO A COMPLAINTS PROCESS, I'VE NEVER KNOWN A WORSE COMPANY. They don't care about their customers and their customer service department come across as disinterested, arrogant and dismissive. UTTER SHAMBLES AND NOT GOOD FOR YOUR MENTAL HEALTH!!

ABSOLUTELY WORST customer service ever. Wasted a good 6 hours trying to help my son with his EA account.

Had a account with EA for years and purchased some games on it. I spent at least over a $100 on the account. They banned me because some hacker got my card and still have yet to allow me to download the products I purchased. it's been 4 days since I tried to contact customer support and they are still "investigating". I was hoping to Play Red Alert 2 with a online attachment but looks like I will have to give it up till it becomes freeware. Not impressed at all, let these guys go bankrupt.

One of the worst customer service experiences I have ever had. They have an account validation process for iOS that actually requires email conformations from Apple that they stopped providing in 2019. Of course, the front line support aren't provided with enough information to discuss,this,problem. So I request to speak with a supervisor. The original rep returns and says he spoke with the supervisor for me and that these are requirements are fixed.

When I ask to speak to the supervisor they refuse saying escalation has been declined, become belligerent and then hang up on me. One rep actually said " clearly you lack the basic intelligence to understand what I am saying" ... Clearly.

Very frustrating service when trying to get something so simple done when other companies are so great about it.

As a Madden player since 1992 and seeing what a joke this game has become, Madden 21 will be the last one I ever purchase. EA does not care about their product or the customer buying it.

I don't see why other comments are hating. I had customer support from a guy named Rex, he solved my problem within the time i took explaining my problem. I might of got lucky but I just find this service so amazing.

AWESOME CUSTOMER SERVICE GUY
When I got my new PS4, I couldn't remember my account password OR the password for the email associated with it so I was faced with losing EVERYTHING. Not acceptable! After some maneuvering, the customer service rep got me to the security question but I got it wrong. Obviously keeping himself within the security policy, he told me without telling me exactly what to do next and encouraged me not to give up. I got to keep my gamer tag! Thank you awesome customer service guy!

I requested a call from tech support about an account problem where my email was logging onto a different account. They called me within five minutes and the person who was on the phone was pretty nice and helpful. They found my actual account, and got rid of the extra account without much difficulty.

I cannot speak to EA's customer service personnel as a whole. However, I can say that I encountered a customer experience specialist named Patrick whom is meticulously good at his job- and wonderful guy as well. He deserved more than just the 'thank you' that I was able to give him, so I thought I'd post this. Let me explain: I spent a lot of time attempting to resolve an issue that, if left unresolved, would have meant the absolute end of my time as an EA customer. I won't detail the issue in question because it is irrelevant. By the time I got on the line with Patrick, I was irate. Not just angry- no, but I'll leave it at that as the more accurate terminology for my mood would probably be deemed inappropriate (even in Studio 54 in the mid 70s).
Now, to the point: Patrick's performance in his capacity as CE specialist. Patrick demonstrated a professionalism, knowledge, intellect and efficacy that I had not experienced in a customer service interaction. This isn't hyperbole, simply my only way of trying to thank a stranger who I considered a friend by the end of our interaction. This is also a statement on the importance and rarity of such a combination of the above-listed qualities. Most importantly, in addition to said efficacy, Patrick demonstrated an unbelievably affable, understanding, empathetic and personable nature.
Too often, we complain about service that we don't like. Or service that we could like more. Or just plain 'bad service'. Often it is done in a vulgar manner and with a vitriol usually reserved for shouting at war criminals outside of The Hague. Conversely, it is rare for people to take the time to recognize excellence in the work of others- especially in the customer service field.
So I feel compelled to write this verbose, ill-structured and sincerely heartfelt testimonial. It is rare to find someone willing, dedicated and caring enough to solve your problem for you over the phone- but far more rare to find that the same person placed a smile on your face from halfway across the country. That is exactly what Patrick C. did today. I know, because it was my problem solved- and my face left smiling.
Thank you Patrick- and Tommy (his supervisor)- you turned a bad situation that I would have wanted to forget into the most memorable customer support experience one could hope for.
Your Friend,
ES

Radhika S. did a great job and I would like to thank her for her work 9.5/10 for overall review. Just Great

I recently tried to activate my (physical) copy of "C&C: The First Decade" on Origin. After trying and receiving an error several times, I resorted to the live chat system. Unfortunately, my computer doesn't seem to like that, so I resorted to the "call me" option. Seconds (literally) later, my phone rang, and a very friendly and helpful support person cheerfully tried to assist me.

That would be enough for a positive review from me, even if they had not been able to help, but they went several steps further. Due to the fact that "C&C: The First Decade" is not available on Origin, I was upgraded to "C&C: The Ultimate Collection," something I was not expecting, but was quite grateful for. More than satisfied, I began the installation and went to have lunch.

Upon returning to my computer, I discovered that it was not "The Ultimate Collection" after all, but simply a bonus disk style addon, without the actual game(s). Thinking I may have simply been given the bonus as a "Sorry, we can't give you what you want because it doesn't exist," I started another support call. Again, seconds later, my phone rang, and after explaining the situation the (different) support person cheerfully looked into it.

In the end, due to a slight oddity in the system, the wrong product had been gifted. However, the second support person figured things out, and corrected the issue, and I now have what I was looking for, plus a little extra. From what I heard, and what the second support person said, the error had been due to how the products were tagged (North America version vs International version) and not due to an error on the part of the first support person.

I left a pretty negative review about ea after receiving what I thought was pretty bad service, I think I was just unlucky and I feel pretty bad about the review I left, I can't work out how to remove it, but I contacted them again today months later, and they resolved my issue, I don't know whether they've improved or if I've been lucky, I can't remember what he said his name was, but he was friendly, helpful and genuinely seemed interested in getting my step daughters game back for her, I'm very impressed by the service I just received and she's over the moon as she now has her game back! thanks ea for the help!

Hello Today I needed help transferring my Sims 3 game from one origin account to another, which I did not know how to do since I'm not a computer wiz. So anyway I called up and spoke to some one called Satyavrat he was very helpful and guided me on how to transfer the game and in less than 10 minutes the game was transferred. SO id like to say THANKYOU :)

Had an issue with one of my games (Dragon Age: Origins - Ultimate Edition) not recognizing/installing so DLC content. Tinkered for weeks in frustration before finally caving in and contacting customer service (which I heard was awful) tonight.

After about 8 minutes I was connected with someone and they asked questions and disappeared briefly, when they came back they told me to check Origin, I did and saw that the DLC was downloading itself! I'm not sure what they did, I just gave them my product code and I suppose they verified it before simply making some edits to it.

The whole process took 20 minutes MAX and I can honestly say that I have 0 complaints with how it was handled. My only regret is wasting my time and not just going to them in the first place.

I used the support from EA and was surprised how willing to help they were, after I heard so much against it.

I had a short chat for helping me resetting my savegame, what wasn't that easy and I have to say that my contact was very helpful and we found a way to do it.

I don't know how the support was some time before, but now it's really good and nice!

Excellent customer service! Had some donuts go missing on The Simpsons Tapped Out game, so I emailed EA and after a few emails back and forth ..they refunded me all the donuts I was missing! Very quick to respond and fixed the problem! Thank you EA!

I called the number that was posted and it's a recording telling you to get on ea.help.com and submit a request for a call back. Within 1 minute I received a call back from an EA customer rep. She was very friendly and eager to help me with my issues.

Ok I was also received 3 charges from electronic arts to a capital one bank account on 10/22/13 . I was able to leave messages fax a letter to privacy act , email a head man that had email address on coporate , I received email and a call , it was cleared up in 3 days . what I done was fax a statement to legal department regarding fraudlent activity on my account and was dropped the 3 different charges off my account , still don't know who and how they got it but it was taken now account was closed and had to open another , might want to try that because it put my account in the - 176.00 by some hackers there never got merchandise,

ps uknown

The customer service for us was always good on each time we had to contact them, by live online chat and by phone. The thing is, it's not the cust. service that's an issue for us, it's the games themselves! Sims3 and all the EP that come with it, are a damned nightmare! & all the 'help' we've been given has NOT resolved the issues! :(

After reading the comments I was a bit nervous calling them, but I'm very happy I did. I waited on hold for just under 30 minutes, but on my phone I can play games and do things while waiting so it didn't feel like very long at all while doing other things (I'm thinking the people really complaining about minor wait times are just sitting at their phones not doing anything at all). The music sounded like soundtracks, and it wasn't that bad. I've definitely heard MUCH WORSE in waiting music. The girl who helped me was incredibly friendly and nice, too! I was very nervous because I didn't know what to expect (I never call Customer Support) but I think she sensed that and tried to ease my nerves by being friendly and helpful! I solved my problem in under 2 minutes, though it was just a simple one of how to find my registered (from a long time ago) serial code for a game so I could re-download it. I didn't catch her name because I was playing a game and it took me a few seconds to realize I wasn't on hold anymore, but in the end I left feeling really happy that I called. 10/10 would definitely recommend.

EA gives FREE tech support unlike MOST companies. Yes I have had to wait on hold for even an hour before but people should not complain about the times unless they want to pay at least 20 or more dollars just to get troubleshooting. (I.e. Microsoft and Apple)

EA has had the best customer service I have ever received. They have always gone above and beyond and I have had to call several, several times over the years. Thank you for all of your help!

OMG all these people are talkin bs i got through fine and fast and the person helped w all of my problems!!

Technology is not perfect, and we have to remember that. EA has it's customer representatives' hands full with that fact in mind, and no matter how long you wait, it is only because the representatives are busy helping someone else just like you. It took me a long time to reach a represantative , and even longer to fix the problem. But it was worth it. He was friendly, knowledgeable, caring, and never assumed that he knew everything and I knew nothing, even though I knew nothing. I was very humbled knowing he had to deal with angry, insecure people like me every day, but he still did his job very well. He stuck with me for a full hour, jumping through all the hoops he could in order to make sure my Need for Speed Most Wanted save could be retrieved. And it couldn't be retrieved at the end, because it was heavily corrupted, and these are people, not miracle workers. He even kept up an engaging and friendly conversation about the latest EA news, his name has already slipped from my mind, and I deeply regret it. He was a great worker, taking great lengths to call me by name whenever possible. I am deeply sorrow about my last post about EA's customer service, because it was untrue. If my customer representative ever reads this, I am sorry about what I said and I hope that he keeps on doing what he is doing. And people, cut these guys some slack, because there are thousands of angry, confused people just like you and me that service people have to deal with, and they do it happily and with a smile, always asking if there is anything else at the end. I wish I could have sat there all day, conversing with a fellow, friendly gamer.

Tried to install Mass Effect 3, Origin wouldn't verify the game - kept saying the CD key was invalid. Contacted customer service and issue was resolved within less than 24 hours of contact. Very impressed, normally my customer service experience is not so quick, but i empathize with people who work in customer service.

It took a little while to get a real person but it was very easy to go through the process. I was canceling a game order since i got the download but I use the physical and I just selected one of the game that I had ordered. The person I spoke to was very nice and polite and friendly. He also had a lovely accent and was very helpful. He helped me cancel the order and helped me find the correct way to order. The only thing I didn't like was the hold music!

Madden 13 Ultimate Problem: At First I was skeptical about EA but I called anyway. After about a 20 to 30 minute wait I did get them on the phone. My 10 year old son spoke to them and was told by tech support they did not do tech support and to go on line to find a solution. So the next day I called and after about a 20 minute wait got someone on the phone. The tech support person did everything he could to help out. The call took a half hour but he could not fix the problem and bounced it to the next level. After another 15 minute wait a person go on the phone and fixed our problem in 10 minutes. He was great. The tech support was in Austin, Texas! So my son and I were happy about the resolution.

My customer service on chat was great. His name was Morrel and why we might not have gotten the problem worked out, he was very patient, helpful, and had a sense of humor (which in some cases, is not allowed for CS). Took about four minutes to reach them, which is great because I did have a place to be, even though we didn't get the problem worked out, I actually enjoyed being on CS solving the problem because of Morrel's personality.

It was amazing. The employee who handled my issue was a god. I have never been handled that well. It was amazing and I would rate it 11/10

I just called them, its 10:15 AM. Someone picked up within 5 minutes! Which is great comparing to the other times I waited for 30 minutes and nothing. He was super patient and helpful. I called inquiring about a digital download for MAC of THE SIMS 3. Unfortunately they don't have it yet, although it's being worked on.

Thanks guys for the info!

I happen to be a Customer service rep for Electronic arts. What people fail to know about us is that our CSR have merged to a knew data system so your accounts are a bit harder to find as we are trying to be more comfortable with the software we are working with, as well as having minimal training until we hit the phones with you. I ask they you be patient and understanding knowing we are going to do our best to help you. Also Complaining here doesn't help us at all what we would like to see are the comments on the customer service satisfaction survey you receive to your email after the call as this lets our supervisors and managers know what it going on.

I am one of the CE support of EA.We are doing hard to solve your problem but we are 100 of scam persons who thinks that EA is fool Example One day a customer was came up with a Screen short of his friend account and said to me to issue a code but at last he accept that I had tried to scam with you.Now I urge you to please provide me solution of that solution.

Terrible place to work for developers at least. Always are required to do non-optional non-paid extra hours and then they kick you butt out when the economy turns down