Epson Customer Service Complaints - page 4

I Have Contacted Epson Several Times About An Et-3700 That Throws An Error Every Five Minutes. I Have Done Everything Asked Of Me And Now They Do Not Return My Emails.

RE Order#: US11922922
The worst experience dealing with a representative
I made a mistake ordering through the web directly from Epson
I made a mistake in the item number
We ordered Ink package 702 instead of the one we needed 252 Unfortunately I realizaed the mistake after I opened the package
When I could not install the cartridge is when I realized the mistake
I called Epson twice for help
Twice I was treated in a gross and offensive manner as if I was dumb and they could not be bothered
I was informerd that since I opened the packge I was screwed
Needles to say we dumped the Epson printer as we could buy a new printer for the price of the Ink cartridges
This are difficult times and a little help would have gon a long way to help us stay in business

My XP-440 printer / scanner would not remotely scan but it did print. I called for support and was sent a link to walk me through it. I followed instructions with no success. I called and spoke with expert for good half hour then was cut off. NO CALL BACK. I called back and again and after all of 45 minutes was cut off again. Again NO CALL BACK. On a whim I contacted Apple support who happily got it working.

DO NOT BUY EPSON IF YOU NEED SUPPORT!

my xp 4100 all in one connected famously and prints really well. imagine my surpruze when i wan to scan a documnet and the error message is to insrall the Epson Event Manager. A hassle but ok. now to install i have to download and PURCHASe the service to scan from my ALL IN ONE Epson all in one [printer. Unacceptable. It;s only 3 days old so i'll return it.

Won't waste time complaining about the predatory practices they employ when I hit "yes" to the firmware update. Cartridges that had been working perfectly, quit working....right when my daughter had a paper due for school.

I hate that I am just now seeing this I don't even have to waste my time or finger strength to comment all previous upset customers did it for me.

Abysmal. I tried to email your support but the form demands the model of my printer , which is fine except there is no place to enter the model number on the form! So I can never, ever get help with the problem I'm having!
Calling the support number is useless too. All I get is a fake message from Shaq!

First, it will only scan 1 side of a page. If you have a document printed on both sides, you have to scan the back separately. And create a new document name. They don't tell you that on the box. Secondly, it's a pain to enter a name for the document. Not worth the money.

Absolutely Terrible. Will never purchase another Epson product. Own a WF7010, won't recognize new cartridge, can't return or replace, because they are "used". Out $150 and still cant print.

Printer has been nothing but a headache.

I have been buying Epson Inks from Epson Direct for years - You always shipped ground USPS - I would have ink in 3 to 4 days - NOW you use FedX - I called Epson to check on an order (OVER $ 100.00) - It has been 10 days and they gave me the FedX tracking number - Ink will be here Friday that's 13 days - UNEXCEPTIBLE - The package went from Indiana to Orlando to Virginia to Conneticut and is now headed too 2 stops in New Hampshire (Where I Live)- I guess I won't buy direct from Epson anymore - MUCH FASTER SERVICE FROM AMAZON - GO BACK TO SHIPPING USPS !!!!!!!!!!!!!!!!!!!!

Two stores and two sales persons swore and insisted EPSON had the best printer and especially for printing pictures. My papers I am printing to send to the State Bar and Department of Justice are not printer quality. The photos are fuzzy, blurry, no clarity, no looks like pictures. I HATE I wasted my time and money on this WF-3720. Whistles and horns are artificial perks. There is no user friendly on most advanced options. It uses ink too fast. It prints blank paper often and skips a page or two during the ADF operate. ADF was a feature I need. Jamming was not. Telling me lies and not giving me pros and cons of EPSON printers is on companies. Honesty is one quality I need. Bonuses and quotas is not about the customer nor Customer Satisfaction. I AM NOT A SATISFIED CUSTOMER. I have tried to find a good work on this printer. Even the DVD was for another model printer causing me to online set the WF-3720 up. The fax is still not working. Wireless nor manual work. I have a project I am working on needing photos printed from my PC I loaded from my cell that is due October 15, 2019. I am going to buy me a Cannon, I personally have had before and loved their pictures and print quality. I would love to send this WF3720 back to you as it is not damaged. I have taken excellent care of it and I also bought a two year post-warranty. It cannot perform in ten months, so I know two year post-warranty is also a waste of my money. Best Buy, 422 W Loop 281, Lngv TX 75605, Customer PIN 0594 005 9448 010519. Val #000013-981503-329167-777090-472462-735. Reference Number 5520161282859. Total $108.23 573904 011CF24201 $89.99 Epson WorkForce-3720 All-1. Price was $149.99. Serial X2TF216648. 2YR 4737001 $9.99. I could get better use of this machine from a pawn shop. I am buying me a Cannon because I know those have worked for me. I thought I was upgrading with five(fax, scanner, ADF, large trays, wireless, two-sided); this upgrade does not yield a professional look end product. I'm not happy. From reading the comments, I pray you are Customer oriented in meeting my need to rid myself of this disaster of a machine. I would like a positive response from EPSON. Word of mouth is what got me in this fix. I need out of my misery from WF-3720. My name is Sheryl Gregg. I am the Event Coordinator for LCW, a non-profit 501(c)3 charity organization. We are involved in community affairs and events. My CBR is 903.387.1519. Please call me to let me know your positive solution. I do have my receipt and the box it came in. My mailing address is Post Office Box 10, Judson, TX 75660-0010. Thank you in advance for your attention to this matter as I know you want happy customers as you should. Be sure to put yourself in my situation. You can from my details.

Gonna send this piece of crap back.... do t care if I get refunded or not... had 8 mo this and can count on one hand how many prints I have used....but had to replace all the ink... WTF. Where did it go?
WISH I had read these before buying... hopefully someone Willa d put that crap company out of business

Good Evening, I'm highly upset with my first experience with EPSON.

On July 9th how excited I was ordering my WF first Printer and found it on [link removed] for $106. Then on July 12th my excitement left when my printer arrived damaged and I called customer service at 1-800-463-7766 who transferred me to obtain Ref# 1907120041720 from Jen who was a pleasure to speak with. She made me feel my issue would be handled and right away.


She advised me of the next steps and I would speak with the return department at 1-800-444-1527 and spoke with Mike. He was very rude and not helpful at all, I called the number 3 times and each time spoke Jerk!! I asked for a reference number as he was sending me a replacement printer due to damages and poor packaging.

Mike stated this was a special circumstance he didn't have a reference or tracking number to provide me. He proceeded to give me the previous reference number from Jen to shut me up and some random number 6947264. He said he needed to do his job and I kept calling he couldn't I told him I would wait for him to process my order. He says oh you're gonna wait until I get off I said how long is that he said 2hours oh you're a patient lady. I became livid at this point and yes I called him out his name and he continued to be smart I stated hoping the call was recorded he stated he didn't.

I'm not sure if my replacement is on the way or not I did receive a RMA to return the damaged printer. I need this addressed on the service I received If this is the customer service I have to look forward to I'm rethinking my purchase or future purchases with EPSON. I've worked in customer service and I've never provided this type of service nor received. I'm definitely appalled and will be sharing this experience on google comments, Facebook and my Facebook craft groups I'm in of many who support and value EPSON which highly recommended this printer.

Throwing the three pieces of junk I bought this year in the trash. Never again. I HATE THIS COMPANY.

Horrid printer. I bought the printer 6 months ago and now the ink cartridges are leaking into the printer. It's one of the seals that are trash. Costumer service sucks they have such a thick accent.

Bought a Epson WF 2750, I went through two sets of ink cartridges before I discovered it was the copier that was refusing to recognize their own Epson ink cartridges. Now it refuses to acknowledge any ink cartridges. Then you have to call an "800" number and pay $65 to fix my $75.00 printer that is 3 months old. What a screwed up company. Seems just like a copier scam, I wouldn't ever buy an Epson product again, EVER. Customer service is an oxymoron here.

I am going thru the same thing I had this Epson printer about a year and the only function that works on it is the scanner. I replace ink cartilage which I shouldn't had to do because I wasn't able to print anything from the start and it is still not working. A printer should not be this much trouble.

I tect Epson to exchange but they refused

The absolute worst customer service and printer. I had an Epson 4800 that worked like a charm for years. I bought an Epson Sure Color p800 that led me to make numerous phone calls to Epson, Apple, and the large online retailer where it was purchased. After the recommended purchase of several papers and a monitor calibrator to fix the problem, the lemon barely spit out an acceptable print. I ended up sending the order to a lab. The color issue was followed by an error message that said the dvd/cd tray needed to be removed to print. This model does not have that tray. I threw in the towel and contacted Epson for a return. They wanted $800 on my credit card as a security deposit if they were going to send me a mailing label. Really? I was also informed that I would be receiving a reconditioned model. I haven't even used a third of the ink provided on my new model and have documentation of all the calls I made. Ten months, an additional $500 spent and still no working printer. Shame on you, Epson. I am no longer a customer and encourage others to give you the boot as well.

I have the same complaint about returning unused ink cartridges
I ordered 3 sets before I realized the problem was with the printer, not the cartridges I had just put in.Still trying although it sounds like I am stuck with them.
Just saw the same printer on sale at Costco for approximately $250. Shared my experience with the printer (lots of the same ones mentioned by others) with another shopper who was looking at it. They wisely passed it up.

DO NOT BUY ANY EPSON PRODUCT!

Five months ago, I bought Epson WF-3720 all-in-one printer, etc. When the ink cartridges were about to dry up, I was notified to replace them. When I couldn't find a match to the original cartridges (702-1), I contacted Epson Support and was told the 702-1 is just a starter, that I should replace with 702. I spent $40 on a 702 pack that the printer rejected. I managed to find Epson's email address, and explained that 702 replacements do not work. Epson replied that I must have bought a "bad" pack. At the end of their email, a notice stated that I could not write back about this matter for three months. I've gone two months without a printer.

I hate Epson. In fact I switched printers because if their return policy. I lost money and will never buy another Epson product again. I'm joining all of the others on this page who hate Epson.

I have had the exact same experience as many others. I bought a NEW WF2750. I think it was refurbished. I was defective. Sent it in, returned by FedEx. Needed a "corporate invoice". New on arrived. DEFECTIVE; USB CABLE BAD. Put hold on my card. Will debit my account for full retail if not returned in 7 days. Customer service lies. Does not follow up. I can't print out a new lable, why? Because I have no printer. They tell me to go to a library and print one. Corporate EPSON is the worst product,

I had to return ink I bought for my Epson printer because before I got to use it I had to get a new Epson printer so the ink is no good to me. It seems like Epson does not want returns. They do everything in their power to make it a difficult experience...unlike other companies. Next printer won't be from Epson.

I wish I could get a refund for a faulty XL 220 BlLK ink cartridge. I was luck that I had purchased a backup one at the same time I purchased the faulty one. It's not that I'm a rich person and can give away money for trash. Ink Constipation was one of the reasons I came to Epsion for the individual color cartridges. Now I guess I will have to go searching again for a realalible printer and ink source.