Epson Customer Service

User Reviews, Ratings and Comments

Epson customer service is ranked #143 out of the 630 companies that have a CustomerServiceScoreboard.com rating with an overall score of 51.38 out of a possible 200 based upon 143 ratings. This score rates Epson customer service and customer support as Disappointing.

NEGATIVE Comments

119 Negative Comments out of 143 Total Comments is 83.22%.

POSITIVE Comments

24 Positive Comments out of 143 Total Comments is 16.78%.

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Epson has no responsive customer service. I made the mistake of purchasing a WorkForce Pro WP-4540. It is app 2 months old, and has been nothing but trouble. When I contacted customer service I got a useless email that told to disconnect the printer and restart it. According to the email, Epson said that if their suggestions still didn't work the machine needed to be replaced, but I had to pay for the replacement and it would be shipped to me. I also was supposed to call to arrange the replacement. I hired my own computer tech just to be sure it wasn't something simple. He worked for over an hour on the machine before finally agreeing that the printer was malfunction and had to be replaced. When I called the number Epson gave me I got someone who wasn't interested in listening and hung up on me.
The printer still isn't working and Epson still don't honor its warranty.

Cliff 5/21/13 11:50AM
Just got off the phone with Epson customer service / technical service. Epson agent agrees that every single one of their printers will stop printing when one of the color cartridges is empty, which could be a color cartridge when only black-and-white is being printed. While printing black-and-white, the printer will empty all the color cartridges while performing a cleaning cycle, then stop the printing of B&W because a color cartridge was emptied during the cleaning cycle. Why must anyone pay for three sets of color cartridges to replace those purged during a cleaning cycle in the printing of a 700-page B&W document?

NEVER_BUY_EPSON 4/19/13 11:20AM
Tried to cancel an order online for ink, about an hour after I entered it, because I NEEDED to print, and had to go out and buy it so I could. The cancellation process was crazy. They basically couldn't do it, and I had to go wait in line at post office to fill out a "refuse" request. When it finally came, and was immediately refused, and returned...I notified them. They said it would be one to two weeks for refund. Past that, and I am STILL waiting. Don't do it! Cheaper at Best Buy and even my Walmart had it.

Laconiglio 4/9/13 7:38AM
I contacted Epson Service regarding not being able to enter a phone number into the FAX screen on my Workforce 840. The tech which I was very hard to understand insisted it was a problem with communications and it was because I was using a cable company.

Nothing I said would move him/her from their script. After about an hour I finally got the number entered using the (123)to the right of the redial. For some reason even though I was pressing hard on the (123)screen it didn't change to the dial. Figured I could hit it with the end of a pen, after intering the number my FAX transmitted ok.

Epson, another company that deserves to go out of business.

RGS 4/3/13 3:18PM
I called Epson customer support because the printer
WorkForce 545 showed problem since this morning.
It said "communication error" between my computer,
Apple and printer. The EpsonTech Support he should
charge $99.99 to fix the Communication Error even though my printer is under warranty.
I think the problem must be covered by production warranty but he said only hard ware is covered by warranty. I was not clearly understandable why the
hardware (machine) covered by the warranty but not
the software. When I purchased the printer I bought
the machine with built in software. I was not told the
printer and software sold separately.

Please comment.

Kuk Nam Jo

Anonymous 4/3/13 2:14PM
Epson product failed at 2 year mark. Customer service told me i was out of luck. Cheaper HP printers last longer than this Epson did. I would not buy another product from this company.

Anonymous 3/15/13 11:36AM
I hav logged a complain on 4th Mar and CC told us that within 3 working days eng. willl call you/Visit the site.

but after 6 days when I tried to call our CC the line was busy all the time. and local service center is also not responding.

Camplaint No.

pramod 3/11/13 10:01PM
I will probably never buy another Epson printer.

If my black ink goes low, I can't print in an emergency situation with the color. Most of all, I can't even SCAN! That means my printer is entirely broke!!!
Also, I can't use any other brand ink but Epsons. BOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO!!

Chuck 3/10/13 11:38AM
5 years with the same hp printer, purchased Epson Artisan 837 11/22/11 (even though my hp was still working)because I wanted to upgrade. Yesterday my Artisan totally STOPPED due to ink pad counter issue and there is NO WAY AROUND THE PROBLEM! Now my computer won't recognize the printer so I can't use a code to reset it. NEVER, NEVER, NEVER will I purchase another Epson product. I spent a lot of money on this and it was working beautifully but due to a glitch, it's worthless now. I will always scream foul play with Epson for doing this to customers. Loved the printer but it's unbelievable and totally unexceptable to be ripped off by a name-brand company. Yes, I will be your number 1 public complainer!!!! Rhonda Gray (teacher)

rgray 3/7/13 3:39PM
I ordered inks from the Epson Store. The ink order went from New Jersey to Indianapolis and then went through FedEx to be delivered back to New Jersey. That was 6 days ago. The order has still not arrived. Epson service claims it will arrive tomorrow. Needed it today. Not worth the aggravation of dealing with Epson.

blurondo 2/26/13 12:10PM
Don't buy the Epson NX 420. The cartridges are expensive, and don't last long. And it won't work unless all four cartridges are good.

I used to buy Epson replacement cartridges from ClickLinks, at a very slight saving. They then offered "just as good as" replacement cartridges for a big savings. So I bought 6 for $54. First time I put one it, the printer then printed the black illegibly.

So you can't use cheaper replacement cartridges.

Oh, and I emailed ClickLinks, twice, to ask for my money back. All of a sudden I can't reach them...funny about that.

blueinface 2/25/13 6:14PM
Don't buy an epson. I did and it 's the worst mistake I made. I purchased a brand new 8700 UB and it has been sent out twice and now I'm stuck with a refurbished $2,000 piece of junk. Oh yeah by the way my lamp has less than 60 hours on it since originally purchased, what a joke. The customer service is horrible unwilling to work with you in any way. True story, Nathan Weidner

nemesys3490 2/20/13 2:53PM
Have been fraudulently sold a us based projector in the UK, now have no warranty seller will not refund or return..great ...told Epson and they wont do a thing, bulbs fail on this projector after just 380hrs, and that will cost me 800.00 a year great really good investment there. joke epson

it's 2 months old...

hate epson 2/18/13 6:27PM
I emailed support to find print resolution of Workforce 545.
Apparently they don't understand English or they don't understand resolution.
They came up with rediculous answers from two different support people (I won't even call them technicians).

Anonymous 2/12/13 11:50AM
BEWARE OF EPSON REBATES!!! Purchased an Epson 3880 printer from the Epson Online Store in November of 2012 which had a mail in rebate for $300.00. Submitted all of the required documentation and as of 2/8/2013, still have not received the rebate check. Went on line to check the status of my rebate check and noticed my address had been entered by the rebate center incorrectly, but a check had been issued on 1/7/2013, which had not been sent. Called the rebate center to tell them they entered the wrong address, gave them the correct address and was informed it would be another 3-5 weeks for a new check to be issued! Told them this was unacceptable and called Epson's corporate office in California where I was directed to Executive Customer Service. There I spoke with Coleen who assured me they would directly contact the person responsible for issuing the checks at the rebate center to have the matter resolved quickly. We shall see . . . until then BEWARE BEFORE YOU BUY EPSON WHEN OFFERING A REBATE.

Luzeye 2/8/13 3:34PM
I purchase a printer mf7511 A3printer in Nov. 11.that printer scan not properly and alternative shadow printing when starting. I go to Epson Service Centre but they did not go me a good service at presently my printer is not in working condition when I call it they say me schedule is very tight

Very Bad Service
Please take a quick action

kandula 2/7/13 3:11AM
Just called customer support to epson connect and talked to a guy named Joey for 30 minutes. He was arrogant and rude. He kept interrupting and talking in a very condescending manner. He did not resolve my issue and when I told him that at the end of the call he never offered to transfer me to another rep or supervisor. I like the printer but will never buy another epson product because of the poor support.

annieatwork 2/4/13 12:02PM
Epson 8350 Projector.

I have owned it for just under the two year warranty period, and I'm on my THIRD BULB FAILURE. Bulb #1 lasted about 6 hours, Bulb #2 and #3, almost dead-on 1,000 hours each. Epson advertises 4,000 hours on the bulbs... I'm on my THIRD one and barely over HALF that. To their credit, they promptly replaced the first two $400 bulbs for free, and I'm now working to get my third one. But! After the 2-year warranty expires on the projector, I will be out of luck. THIS IS RIDICULOUS. Basically I bought a projector which comes with a $400/year service requirement?! Completely fed up with contacting Epson service to tell me to re-seat the bulb, what altitude above sea level am I using it at, are there any heat sources, blablabla. Ya, EPSON: I live in a cave on top of a mountain and have it installed in a sealed metal box over a roaring fire, you idiots. Seriously. Get a clue - your product is s so hot it melts its own glass housing and fails, then you waste 2 weeks of my life asking assinine questions before sending me a replacement which subsequently fails in 25% of the advertised time it should last. FED UP!

Anonymous 2/3/13 9:41AM
My Epson Artisan 837 was not recognized by the computer. Epson Customer Support dragged me through several useless emails -- instructing me to do things that I had already done or asking for information that I had already provided. Finally an email suggested that I phone. The guy on the phone had me download a driver -- yes, one that I had previously downloaded -- and then phone back! I gave up and returned the printer to the retailer.

Anonymous 1/29/13 4:19PM
Customer service people wanted to be helpful phone connections were terrible and so I could not discern the information being given. This was very frustrating. No options for a better phone connection were offered. My call was shunted thru LA to the Philippines. Accent of service personnel did not help with my understanding. Do people think they speak better English if they can speak faster????? Better is not faster!

whatever 1/19/13 11:08AM
I purchase a printer L110 in Nov. 27 when my black ink finish I go to Epson Service Centre but they did not go me a good service at presently my printer is not in working condition when I call it they say me schedule is very tight call me latter

Very Bad Service
Please take a quick action

Vaibhav 1/18/13 5:22AM
I have an Epson NX515 All in One. It is the worst piece of tech equipment I have ever owned. I have had it two years, used lightly, have replaced all 4 ink cartridges 5 times. The last two changeouts lasted about 50 pages and then no longer recogonizes the cartridges. The help line recommends nozzle cleaning which uses up your brand new cartridges. I have used only new Epson cartridges, never refills. I hope Epson reads these forums, maybe they will try to improve their products. Never another Epson for me or anyone that asks me.

Pamen 1/2/13 9:12PM
I had purchased 2 Epson WP-4530 printers for our business. They worked fine for about 3 months, then all sorts of problems with the ink cartridges occurred. On one printer the color cartridges regurgitated their ink all over the desk. The cartridges were factory Epson cartridges. Replaced the cartridges, and not only did they continue to leak, the printer would no longer print in color - only black and white. The second printer started misprinting color. Replaced the cartridges - resolved the problem for about an hour, then started misprinting again. Called Epson. They sent me two new printers under warranty. Set them up, only to find that the new printer cartridges enclosed did not contain any ink. I wish i had never bought these printers. Nothing but trouble with the expensive Epson ink cartridges. They said they'll send me 8 new cartridges, however obviously I really have to question their quality. 8 brand new Epson cartridges sent to me direct from Epson is more than a coincidence with respect to quality.

Fred 12/27/12 4:37PM
Painfully slow process. took three levels of customer service to get someone that understood the problem and even then the resolution was less than desirable.

GuyB 12/11/12 6:38PM
Hi to all, i have purchased 2 Epsom printers in the last 6 months the first 640 workforce didnt even last a month as i put none geniune cartrdges in continious ink tanks and it kept coming up as a fault i should still be able to use what ever i like in my printer as i can choose use non geniine cartrages and void the warranty second printer 320 workforc and still the same but with a lot more issues as i run a small computer shop i need to keep my cost down to pass on to my customers not happy as i will tell all mt customers never buy Epsom Crap

chappy 12/3/12 2:29AM

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i will only deal with epson for printers .They have gone above and beyond what a company need s to do to satisfy customer problems. Epson has stood behind the product even when there was a problem and replaced broken printers for me on-line everytime.

bruce 2/4/13 5:33PM
I HAD GOT A GOOD & EXCELLENT SERVICE OF EPSON PRINTER BY AN ENGINER.I AM WELL SATISFY BY HIM.I DONT KNOW HIS NAME .HE IS IN NAGERCOIL.

KUMAR 11/19/12 3:30AM
Something happened to our Epson home cinema projector. It would not cast a picture on the wall. we called Epson and the representative tried walking us through some stuff and then told us they would send a brand new projector out to us and we would put the old one in the box and ship it back out to them with one of their shipping tags, which would not be of any cost to us. Pretty fantastic service.

aut 9/25/12 12:51PM
Purchased a Stylus NX415 AiO Printer after having multiple other brands that always failed. I can honestly say this is the best printer I have ever had. Never have I had a problem with the printer in any way shape or form. I contacted support once about a question and they promptly supplied the answer.

Xmsteel 9/21/12 12:07AM
Had a fault developping 1yr after purchase on a home cinema projector. Called customer support, was on the phone less than 5min. Next day an engineer came to the house, took the projector away and replaced it with a new one. OUTSTANDING service, this set the benchmark, it is what customer service should be. They definitely got my loyalty and my next projector will be Epson.

123oldboy 5/9/12 5:59AM
You might have had a nightmare experience with Epson due to whatever circumstance you were in to, however, mine is greatly different. I spoke with someone from the Philippines and he had walked me through comprehensively useful steps that resolved my printer's issue. And he's got an excellent speaking skill. He spoke more clearly than other non-American persons I have met here in the US.

Martin6680 10/22/11 10:33PM
I had a very good experience with Epson tech support. I have a printer Artisan 810 I was calling because I needed to connect it to my WIN 7 64 bit computer as well as first time to use the fax. I spoke with a young lady named Jill and she helped me connect it and I gotta use my fax in just less than 30 minutes. What a good customer service and take note they are located in the Philipines and I can understand her English. Perfect. Awesome job Jill. I decide to recommend Epson to my friends.

MYSQL 10/22/11 9:50PM
I had a problem with resetting the correct time, Date, etc. I could not find the answer in the manual or in the on-line manual. After a frustrated hour or so, I called the 800 number and got a real live person, Andrew. After a few minutes he was able to solve the problem for me. I felt the tech support was excellent!

rgorsich 10/5/11 3:19PM
Spoke with Technical Advisor "Jackie" located at a call center in Long Beach, CA. She spent more then an hour with me troubleshooting a problem with my NX625 all-in-one. We finally got the problem resolved! Wish they were all like her. Thanks, "Jackie"!

MichaelK. 9/30/11 5:46PM
Mixed experience with reps. Long tel hold times, very inflexible accomodating my delivery needs for waranty replacement of defective Workforce 610 ) ref 110 721 -0001 460

micohennj 7/22/11 8:12AM
Dear Epson,

I just talked to your Epson Australia Technical Support People his name is Derek. I had an issue with my Wireless Printer and he was able to fix it in less than 3 minutes.I would like to commend his technical skills and modulated voice which I really admire as I felt he was the supervisor so If you can give his details to me that will be great. I will petition him for migration here in Australia. (mail order groom, i guess.lol)

thanks
Keith Anne

Keith_Anne 5/19/11 8:26PM
Good morning,

Just wanted to thank Ryan for his great service yesterday. He was most helpful and resolved my issue. This is the third call I have made as I tweak this new product (Artisan 835) and each call has been fielded wonderfully.

Thanks for the great service!

Tom Queen

Ryan 5/13/11 8:58AM
The lady yesterday was very helpful and patient and got my printer hooked up wireless. It should not have been so difficult and I should have gotten a disc in the beginning to set up with windows 7. I wasted many hours. Now it will not print again. I just created a document, got up early to get work done and cannot print. extremely frustrating and if I keep having problems will exchange for a different brand. Hopefully it will be resolved today and for good.

Anonymous 4/22/11 5:08AM
I have had no problems with Epson customer service. Though I'm not always sure the person I'm talking to knows the product, they have always replaced a defective printer if it's within warranty.
They seem very accommodating.

montyson 2/22/11 8:58PM
I spoke with someone named Ashley. She had me on the phone for only a few minutes, and solved all of my problems efficiently and professionally. Epson didn't question me, and they are providing me with a replacement very quickly. I'm very impressed with their customer service. Even the automated portion of my call was well-organized and had me speaking to a live human very quickly. I would definitely buy another Epson product, because while printers and scanners can be fickle machines, they were undoubtably supportive of the customer.

Bre 1/29/11 12:39PM
I'm a very satisfied customer. I made this phone call expecting drama - I expected to be argued with and I guessed that they would make me do a lot of troubleshooting over the phone that I'd already done myself. None of these negative things happened. My printer was having some terrible mechanical errors, and I am being sent a new one. The phone call was brief, helpful, and the problem was solved in an efficient and customer-friendly manner.

Anonymous 1/29/11 12:30PM
I got Kyle from a higher level of support (which is also located in the Philippines, I think). He helped me with my concern with lots of guts and skill. He wanted me to talk to his supervisor so that I could commend his service but I refused. Good job Epson!

Merlyn Fabro 1/26/11 8:49PM
I talked to Rey. He helped me a lot with my projector setup. Excellent service! I think he's a good looking guy in person. One negative thing though, he talks a lot! But anyhow, I'm so much satisfied.

Rick Brave 1/26/11 8:38PM
I talked to a Level 2 rep named Wayne and boy, he's the best! He is really good in troubleshooting and I wonder how Epson was able to get someone like him. Great voice, good vibes, and a very friendly experience. Thanks Epson!

Royce Gloriani 1/26/11 8:28PM
I spoke with a lovely lady named Hannah, and though she was unable to make my machine do what I wanted it to, she didn't make me feel inferior for asking a stupid question. If everyone over there is trained like she is then they are doing just fine, and a sight better than Lexmark, I've had to struggle to get a good person throught them lol

Sacred_Sagittarius 10/1/10 11:59AM
What are you fools talking about? Epson is greaet! I bought a new NX125 printer and couldn't get it to work with Windows 7. Within 30 mins they had it up and running and the rep spoke great English and was very professional and smart. I love Epson!

LastCaress 8/27/10 12:29PM
I was trying to install a scanner that was not compatible with my laptop. A very friendly and helpful man named Kurt was able to help me figure out the problem over the phone. I would recommend using this support center to any Epson customer.

Anonymous 7/14/10 12:30PM
I just called about a problem with a scanner and the guy solved my problem. Can't complain about that.

Anonymous 3/22/10 2:33PM
Mr. Treat Me Like a Customer, your product is still under warranty and it should have been replaced, try calling EPSON projector support again and ask for a supervisor, perhaps they could still do something about that. . . been a loyal EPSON user and have never regret getting EPSON products, often called for support and have never been disappointed. . .

3rd eye 2/17/10 8:09AM

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I used to work for Epson and I did quit for a better paying job with plenty of opportunity for promotions so I am not a former disgruntled employee.

I have to say working there was sheer hell! The employee morale was terrible and the supervisors were a joke. The office was a hotbed of "office politics" where employees slept with supervisors and everyone partied together. No gives a damn about the customers and most of us agreed the products and policies were inferior compared to most. Most of us only worked there so we could collect a paycheck and that was it.
Anonymous 4/9/13 10:44AM

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