Posted by HB
I have never experienced such low quality of support from any company I was in contact with.
I asked a very simple question about printing from Android, and got such a stupid answer that I could not believe my eyes.
Unbelievably, the answer started with this statement: "After a quick search of the Web...". Really?
When I followed up on their email answer (three times) as instructed, I got no answer at all.
To add insult to injury:
- Their support Web form works only occasionally.
- Registration of a product is a nightmare.
- Trying to see the product that you finally registered gets you to the page asking for your email address in order to "connect with Epson". If you submit, nothing happens.
This is my first experience with an Epson product, and I am shocked.
Shameful.