Federal Express Customer Service Complaints - page 4

User Reviews, Ratings and Comments

Federal Express customer service is ranked #388 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 35.66 out of a possible 200 based upon 402 ratings. This score rates Federal Express customer service and customer support as Disappointing.

NEGATIVE Comments

372 Negative Comments out of 402 Total Comments is 92.54%.

POSITIVE Comments

30 Positive Comments out of 402 Total Comments is 7.46%.

Issue Resolution

Reachability

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Product Knowledge

Disappointing Overall Customer Service Rating

  • Federal Express

    Customer Service Scoreboard

    • 35.66 Overall Rating
      (out of 200 possible)
    • 372 negative comments (92.54%)
    • 30 positive comments (7.46%)
    • 2 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.1 Issue Resolution
    • 3.3 Reachability
    • 2.1 Cancellation
    • 3.7 Friendliness
    • 2.9 Product Knowledge

Add your review! Return to the main Federal Express customer service scoreboard page

Posted by Scooter


Dangerous driver in Tx on 75 S at 10 am. today 5/19/16. Driver was drinking a beverage, had ear buds in, was swerving over the lines and almost caused a collision with our car. The number on the truck was 99526

Posted by Anonymous


A FedEx driver pulling out of Walmart parking lot in painted post ny at 9:40 am ran a stop sign and pulled in front of my vehicle almost hitting me, while I had my one year old in the car with me. I laid on my horn and he proceeded to smile and wave to me. I could not catch his license plate number in time.

Posted by Anonymous


Unsafe driver wandering back and forth for quite some time in right lane on I-80 east mile marker

Posted by Anonymous


Unsafe driver wandering back and forth for quite some time in right lane on I-80 east mile marker 104.6.

Posted by Anonymous


Fedex dr. ran me and another off the high way. Insane driver. Happened off exit 65 at 3:50. Im ready to make a report with the st police.

Posted by Kbmom


FedEx semi truck #135314, driving in both lanes on I-80 , swerving, noticed as we passed him he was on his cell phone. Horrible driver!!!

Posted by Anonymous


Tractor Trailer - trailer # X4680 exiting strip mall area adjacent property to the Hutchinson Mall on 11th ave in Hutchinson, KS at 1:02 PM CDT did not stop, made a right turn (West Bound), crossed center line and if the tractor has roll stability that you track, he likely activated the roll stability alarm. Very dangerous, had he stopped traffic would have cleared from both directions. Please remind your driver that as a professional driver it is incumbent upon him to operate in a manner that protects life and property.

Posted by Anonymous


April 2nd 2016
Fed Ex Driver in Aurora Colorado driving very unsafe.
Ran over children's toy on street at high rate of speed.
Failed to yield at a traffic circle.
Blocked multiple lanes.
Truck Number 250359.
Hopefully he doesn't injury anyone.
Are Fed Ex driver's motivated to drive this way with bonuses or anything?

Posted by Anonymous


On March 26, 2016 (Saturday) was going down Winchester Road in New Market, AL and FedEx Driver (Truck # 743370) decided to stop in the middle of the road to make a delivery. This is a main road not a side street, he could at least pulled off the side of the road or pulled into a driveway.

Posted by Anonymous


fed ex driver liscence plate almost ran me over not once by 3 x

while delivering to lewis road newtown square pa

close to calling 911

at the rate of speed he was going forward and in reverse I had to jump onto the lawn

Posted by pissed customer


I took a day off my work to wait for the FedEx driver.
Instead FedEx attempted to deliver my parcel at the wrong address.
They drivers can't read apparently.
Completely useless customer service who won't help you one bit.
Never again.

Posted by Anonymous


Driver number horrible horrible driver. Driving at speeds of 85 going down I75 toward Atlanta. Almost smashed me into another semi, had me crying so hard I had to pull off and catch my breath.

Posted by annomous


I ordered a washing machine that weighed over 100lbs. My apartment is the basement floor of a house with a door facing the street. The address read floor #1, and I left my front door and screen door wide open for deliver. The driver took the package up the driveway to the apartment on the 2nd floor and left the washer up there. I called the local office in Connecticut several times to have the driver move it down the stairs to my door, and on the last call the person I spoke with told me the driver was picking up packages from their regular customers and was almost done for the day. MAYBE a driver could come by tomorrow to move the washer. I then said, "Tell the manager to put a hand truck in the trunk of his car and get is ass here NOW." The driver showed up a little bit after that, bounced the washer down a flight of concrete stairs and threw it through my front door with no words and drove off. The washer had large dents in the front were the machine inside banged up against the metal.

Then I went away for a week at Christmas and returned to a soaking wet package on my front door that belonged to an address 2 houses down the street. I chose to deliver that one myself so that it would not get damaged anymore by the trantrum throwing driver.

If possible, do not ship anything with FedEx if you live in Brandford, Connecticut!

Posted by Anonymous


I would like to know why your drivers are not being held accountable for their driving, and why you DO NOT have on the trucks a number to call when your driver(s) are being reckless. I was coming onto I35 off of 620 in Round Rock, TX and staying on the off ramp to exit onto Hesters Crossing on 1/18/16 at 5:50, when your FedX driver almost ran me into the guard rail. I was almost at the cab of the truck when he started to pull into the off ramp and I started BLOWING my horn...to NO avail. He continued into my lane and had I NOT STOPPED immediately, I would have been pushed into the guard rail. Shame on your driver(s) for his not being more attentive to their driving.

Posted by ptg


Fed Ex is terrifying on Route 81 in Virginia; when I drive my daughter to college and back we make sure to stay far away from them, as they drive aggressively and recklessly, both. Their "hind ends" waggle back and forth and could easily hit traffic in the lane next to them, over and over. Very scary. Why no penalties for them??

Posted by Johnny Mac


They have had my order since 12/16/2015 in CA. As of 12/21/2015 it is still sitting in Orlando FL waiting for movement. I live in St. Augustine FL and now get a notice that they are having it shipped my USPS from there. They make US Postal Service look good. Never use any FedEx services, as they are incompetent.

Posted by Eric R. Corredera


Your driver a lady, was mad as we requested here to move her unmarked car, as my son was late to the airport. She drove like crazy, returned to our house, backed again, drove to the other end of the street and passed a third time in front of our house (3 person waiting on the driveway) at very high speed and never stop to deliver the package.

Posted by Anonymous


Everything is automated. Even though you know there is a problem since it shows in transit since 12-15-2015 with no update. No help what so ever.

Posted by Anonymous


I traveled in to work this mornimg on I675 southeast of Atlanta onto I285 loop behind your tandem truck #58913. It was raining and the driver was driving at a high rate for the conditions, changing lanes unsafely directly into the lane of other drivers. In my mind I was very surprised to see the FedX logo on the vehical. This may have the only time that I ever wished I was law enforcement. Unacceptable

Posted by Anonymous


You have an aggressive driver blocking other drivers on 85 north in the fast lane going slower than right lane traffic DEC 3,20TH at approx 9;50 mm 146 N85, Georgia Fed Ex Truck

Posted by Anonymous


Driving home to Tennessee from Florida after my dad's funeral, a FedEx driver in a day cab(R10255). We were in the center Lane and the driver cut us off, almost hitting the front end of our truck, no signal, luckily there was no one in the left lane or my husband and I would have crashed into them. We were at mile marker 364, on I75 at 9:45 pm, just north of Ocala, Florida. When we finally got up beside the truck cab,the driver would not look over at us, knowing that he almost hit us. This driver needs to be taken off the road!!!

Posted by Anonymous


FedEx driver in truck US DOT 86876 at 4:05pm approaching Fry Blvd in South Hwy 92 in Sierra Vista, AZ...I made a U-turn in same direction driver was going. I had enough of a lead on him he should not have gotten close to me. He intentionally sped up to about 4 feet behind my truck going almost 45 mph. Needless to say that irritated me, but as I pulled in the left lane, he turned to look at me while passing me WHILE HE WAS STILL MOVING AND APPROACHING A RED LIGHT. He basically had to turn to look behind him to the left. Stuck his bald head out the window and with gestures said "what the ****?!" Took picture of truck and REALLY hope he doesn't drive anymore. That was dangerous and insane, there was so much traffic ahead he should have been braking anyways!

Posted by COguy


Whoever was driving a semi truck today with a trailer numbered almost killed several people today. He intentionally pulled out into heavy traffic on Santa Fe Dr. in south Denver without waiting for a clearing. Several people were slamming on their brakes with tires screeching. This person should not be driving. Time was 3:55 PM.

Posted by Anonymous


Driver with a trailer marking P20789 pulled out and almost hit me, he pulled out into the middle lane instead of the closest lane to him, which was clear.

When confronted he said go ahead and report him, I guess these guys are not afraid of being fired

Posted by Anonymous


Shipping Truck driving north on route 5 from st. mary's county through charles county md at 845am on 11/16/15 and number on the back of the truck was

driver was driving around 75-85mph and tailgating to an extreme extent and when I hit the brakes to slow down in a 45 mph zone he obviously wasn't paying attention because he almost hit me and all i heard was the sound of a screeching tires and metal creaking. Being almost destroyed at 9 am on a monday on your way to school is not how I like to spend my mornings. If your drivers are going to drive this fast and reckless why does it take so long for me to get my packages.

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