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Fedex delivered my package to a non existent address. I filed a claim and their answer was that it was delivered. I ordered a medication to be delivered and i typed in the wrong address as i had just moved. after 4 months of going back and forth with them their conclusion was that the package was delivered. the medication cost me $370 and was controlled, so after calling the distributor and FedEx only to find out that FedEx closed my claim under the resolution of the package was delivered. There is no house at the above mentioned address, and thus the medication should have been taken back and picked up at a different date. If FedEx has GPS locators to show when and where the packages were scanned a simple map search would show that there is no residence at that address. So i had to order another medication, have that delivered, and the first one that was lost was never received and FedEx has basically said that they will no longer help me. The place i ordered the medication has also said that they cannot do anything. FedEx was in the wrong here and they seem to be trying to skirt around their mistake to avoid having to reimburse me for the medication. I have never in my life been treated this way, the lack of customer service, the lack of owning up to a mistake and the lack of taking financial responsibility for a mistake. my question is where was the package delivered to, why wont they reimburse me, the customer service agent said that if the claimant is a person and not a company then they will automatically deny the claim. All i want is my money back for a medication that FedEx delivered to some random address.
I've had three packages that other companies have sent do the drivers in my local area. Three of them have been delivered to the wrong person and released because of the driver. I have made three complaints! All I get is I'm sorry. We will have the driver look for it. The driver again get smack on the hand. I will continue with this behavior cuz he's never taught that he shouldn't be doing this. God forbid if we all work for this company. We all know we would lose our jobs very quickly. Innocent companies who think they can trust this company. Losing money because of FedEx drivers. That's not fair to the companies are to us customers. I am not mad at the corporate. I'm just more mad at there careleses drivers. I have seen the driver's toss door packages on the porch. Or wherever! Packages are not being signed and deliver to the wrong person. Corporate can you please investigate your drivers?? Start asking for IDs to the customer start asking for signatures and make sure they do that. All we're asking for is for your help. To make sure each and every one of us. Trusted drivers and make sure our products get delivered into the right hand. Your policy really needs to be changed. Cuz your drivers are stealing from innocent big chains that you going to end up losing. At what cost? Please all we want is for the company to change their policies what are drivers. Show us that you truly care when it comes to us. Thank you and y'all be safe out there
I have not received a package from FedEx in over 2 years. I always receive a confirmation from Fedex stating that package has been delivered. FedEx has confirmed that there is a problem because my deliver date confirmations received on package tracking are always several days different from the confirmation in FedEx system. Yet,,FedEx has done nothing to investigate any further than that. I have been given the run around by the escalated departments, warehouse supervisors. I'm always given a promise of a call back which never comes. Today, June 4, 2020, I was told by the escalation department that a supervisor from warehouse would call me in an hour. Three hours later, no call. What does FedEx do with claims...close it out without resolution because I have never received resolution or any of my packages.
Talking to a Fed-Ex employee is like talking to a rock on the rock as at least so use. there employees that I have spoken to are lazy and I have talked to a at least 20 in the last 4 months and have yet to get a straight answer out of anyone I've talked to. to who ever reads this: Please explain to me how a package is scanned and put on a truck then it scanned again at a check point. the item has never left the truck and get delivered to a central location and all of a sudden there own scanners that read the original scan at pick-up can no longer be read [trip take 2 days] then even after a new shipping label is created some how the package "according to Fed-ex" I get a "shipping Exception" Unable to deliver damaged packaged. I can understand that yes this can happen but not every shipment for the past 6 months.
My complaint is simple. As a firefighting helicopter contract pilot I was deployed to Australia. While there I logged into my FedEx account and set up a Vacation Hold. I took a screenshot. The website notification clearly states,
"FedEx is holding all packages to your residence Monday, February 10, 2020 - Sunday, February 23, 2020."
Yet they sent a package back to the sender long before the 23rd. I further learned that the local FedEx location only holds packages for 5 days. There is a disconnect between their website and actual practices. And it's costing me money. This needs to be addressed, and in the meantime I will do everything in my power to avoid using FedEx whenever possible.
I ordered orange safety cones from Amazon.com who used FedEx as the shipping company. After 8 days, I checked status of the shipment on Amazon.com and shipment information stated the package was delivered on Friday Sept. 6th @ 9:48am EST. This was incorrect as no package was delivered and I was home at the time. I contacted FedEx and issued a claim. I contacted the Amazon 3rd party with the claim number (see below). I was contacted by FedEx where I explained the package was not delivered, provided details about my residence (house color, road description, etc.) and was told the driver would be questioned. I then was called and told that I (the receiver) cannot issue a claim, only the Amazon vendor could do that and the claims dept would work with the vendor. I contacted the vendor who simply credited my account. I called FedEx and they refused to work with me on finding my package. I then received a letter dated Sept 16th 2019 stating FedEx claims the package in question was delivered to the correct address and my claim was denied. This is not correct. FedEx's investigation was inept and incomplete. The driver did not enter my property to deliver the package. I do not understand FedEx's position on this claim and find it unacceptable. I also find the letter sent to me insulting stating FedEx cares about my transportation needs - FedEx clearly does NOT. I will avoid using FedEx in the future at all costs. We're in the 21st century and FedEx cannot figure out where they deliver things with their sophisticated tracking methods and GPS, it's clearly beyond their capability.
I was always impressed by Fedex's success record and efficiency in delivering packages where they needed to go and on schedule. Clearly, it was a well-oiled precision machine. I have now seen a different side of Fedex-what happens when you throw in a monkey wrench. Quite simply, it can't handle it. The service collapses and everything done by each and every player along the way is wrong. I also experienced a serious lack of integrity among the supervisory personnel when the matter was escalated. In summary, when Fedex is asked to do something outside its normal activity it turns into one of the worst-performing companies in the world.
My nightmare-for so it became--with Fedex lasted from the morning of August 29th to the afternoon of August 30th. By the time it finished playing out, not only was the result failure, but I felt like I had been put through what amounted to torture. Everything which every Fedex representative did was wrong, and I encountered universal ineptitude. Please bear with me, because you cannot grasp the depth of the ordeal without a description of all the individually little things they put me through-in the process of failing to do what I was requesting.
Here is the story. A package I sent to Virginia was due to be delivered in the early afternoon of August 29th. Without getting into details, it contained something that I valued highly. That same morning, however, I learned that the recipient had just left for a month's travel (of course, she should have told me, but that is another story). Upon my calling, a Fedex representative informed me that the driver, working out of the Manassas, Virginia, station, had the box, but said he's send a message to him to not deliver it, and it would probably reach him in time. I was pleased.
When I called back at 2:00, a woman told me the box had been delivered at 12:30. But a message had been sent to him, I said! This message, the woman answered, had been sent via an indirect route that could take up to 24 hours to reach the driver. I complained loudly-there would be no one at that house for a month!-- and she was condescending. She offered me no good options. I called again at 4:00 and reached yet a third person. This person told me he would call the driver directly and ask him to go back to the house and pick up the package. This was interesting, because it was the first indication that a) the representative could reach the driver directly, which I'd been told was absolutely not possible and b) that the driver could be sent back the same day to retrieve it. So everything agents #1 and #2 thought they knew was wrong. And of course, speed was crucial to avoid the package being stolen. I even offered to pay extra for having the driver go back out that afternoon.
At 6:00 I called back. As the package had not been picked up, I escalated the issue to the supervisory level, to a woman named Donna. She was so nice and so sympathetic. Everything the Fedex representatives had done was indeed wrong and she was so sorry! She would get on the phone at that moment and find the driver and tell him to drive out to the house to get the package back. This should take her about half an hour. She would call me back, and if I wanted to reach her all I had to do was call the main number and ask for Donna in the Customer Advocate team. And then she disappeared. She never called me back and she never answered my messages. In the multiple calls I made that night I learned that no driver ever went back that evening.
There was no alternative to creating a new order for the package to be picked up the next day, presuming it had not already been stolen. As the driver was going to be dispatched out of the Manassas, Virginia, Fedex station, I called there at 8:00 on the next day, September 30. I gave Zack, the supervisor, all the background, and stressed the importance of the driver going there as early as possible.
Zack was so sympathetic! He was disturbed about what had happened, and promised to send out the driver to pick up the package early. He was going to call me back as soon as he had something. Well, as was the case with Donna, Zack never called me back. I tried calling him but I never managed to find him again. I talked to another manager named who said the record was indicating that the driver had gone out at some point, but it was not clear if he'd gotten a package or not. The record eventually showed that the carried had arrived only after 12:30. So much for my pleading that he go early and Zack's assurances.
When I called Manassas in the early afternoon, Fedex had yet one bit of torture for me. Using the tracking number I provided her, a young person informed me of what had happened, reading from the data base. In a tone of authority, she said the carrier would have to return because the package had not been ready for delivery. "You mean the package was not there? That means it was stolen, " I said. Absurdly, I had to satisfy her so that she'd transfer me to a supervisor. I had to waste time and energy going through the story and explaining that the carrier knew full well that the package's absence meant it had been stolen. Why in God's name were they saying the package was not ready for pickup????
Eventually I understood. Fedex's procedure is so rigid that the driver has to check off an explanation from a specific written list. "Stolen" is not included, so he checked off "not ready." Interestingly, this designation triggers that he is going to return twice more to see if the package is "ready" because that is what the protocol calls for, although he, I and everyone else involved understand that Fedex's delay allowed the package to be stolen before the driver's first trip.
That is where the situation stands now-- Fedex's repeated ineptitude allowed my package, which contained things that were important to me, to be stolen. This is profoundly sad for me. Furthermore, the company turned the process itself into a painful personal ordeal; as long as this description has been, I've provided only the highlights of something that became sheer torture. Between the 29th and the 30th I talked to a good dozen representatives over many phone calls that easily consumed six or seven hours of that 24-hour period. And I still face more difficulty ahead-- the task of being reimbursed for its full value, which is sure to be protracted, deeply frustrating and probably unsuccessful.
What I have found in Fedex is a huge systemic failure when responding to anything that deviates from normal procedure. Repeatedly Fedex representatives worked on the basis of an understanding of specific rules that turned out to be incorrect in crucial ways. The first representative could have contacted the driver in time to stop the delivery; the second representative could have offered to send the driver back that very afternoon. The contents of the box could have been saved from falling in the hands of thieves. Furthermore, the company is so rule-bound that, knowing the package was stolen, it puts down its absence to its "not being ready," and then proceeds to carry out the protocol which this triggers. Dealing with the individual representatives is aggravating and time-consuming, because each person demands from you a complete explanation of the whole sequence of events. I remember with special vividness when I was already exhausted trying, as I described above, to convince a representative that the package's absence was due to theft and not to the "package not being ready," as the database said (and if the system says so, it must be true, right?).
I am even more pained, however, by the shabby personal behavior. Supervisors Donna and Zack both talked such a good game. Both commiserated with me so sympathetically and both vowed to solve the problem. Donna was going to send the carrier right back out to get the package on the 29th and call me back, and Zack was going to send the carrier out early on the 30th and call me back. Neither did what they promised and both avoided having further contact with me. It is not just unprofessional, but there was a total lack of personal integrity. Is this what Fedex teaches them-to promise the customer whatever he wants, because in the end that customer is unable to find that supervisor again?
This experience, in conclusion, has given me a peek behind the curtain. The well-oiled, precision machine is only one side of Fedex. I have glimpsed mediocrity, lack of proper training, poor judgment, and shabby personal behavior. I would say that Fedex has a lot to fix, but I have no reason to think it cares.
I have never had a positive experience with Fedex Ground. Your drivers are lazy and thoughtless. There is a doorbell with my apt. # on it, they never ring the bell. I don't get tags letting me know they tried to deliver something, I get a tag that says Final Attempt, when I was unaware there had been any attempts. There is no excuse for this behavior. There is a Fedex pickup site 2 blocks from my apt building. They don't bother to leave the packages there so I can go pick it up when I get off work. This is a horrible company and I wish USPS handled all the mail coming to my address.
Scheduled delivery Sat 6/23 before 8:00 pm
Delivery not attempted, fraudulent delivery failure reported as "Customer unavailable or business closed". Delivery address is private residence, I have been home all day. No delivery has been attempted. FedEx delivery lied about attempting to deliver.
Spoke with fedex customer advocacy 6/23 around 12:00, she claims to have gotten in touch with delivery manager and was promised that the $1000.00 medical equipment would be delivered today as scheduled.
Delivery company reported fraudulent delivery failure again, no delivery attempt was made. Second fedex customer advocacy representative (Xiomara) claims the delivery company isn't open past midday Saturday and wasn't able to deliver package as scheduled and as promised. Completely apathetic about delivery issues or deceitful and fraudulent behavior by local fedex delivery company.
We were on I40 west between Ashville NC & Knoxville TN near mile marker 19 with very dangerous mountain curves, when Fedex trailer #809390 license plate began blowing his horn and making obscene gestures while riding our tail. It seems we weren't moving fast enough for him. The truck speed limit in this area was 50mph. We were doing 65. This happened in the passing lane. Trucks are supposed to be in the slow lane in this area. He could have actually passed us in the slow lane, but he chose to tailgate us and make a fool of himself instead. After finally passing us, he proceeded to swerve in and out of traffic until he spotted a police car on the side of the road. In my opinion, this driver represented the FedEx corporation very poorly. Maybe he could use a driving refresher course and anger management classes. I wouldn't want this driver to get your company involved in lawsuits due to his dangerous driving and bad attitude.
2:45pm Intersection of Cockeysville Rd and Beaver Dam Rd, Cockeysville, MD. Driver in truck #201606 juts out into traffic. I almost hit him. I had to swerve into the other lane to avoid hitting him. This amused him. I gave him the "you're #1" salute. He proceeded to challenge me to a fight at the Hunt Valley Park and Ride. I kept going. He chased me down I-83 to I-695, where he caught up an hurled more obscenities. I'm not a lawyer but I think he potentially exposed FedEx to 2 liability lawsuits in ten minutes with an auto accident and threatening assault. This driver might need a refresher in driving and anger management.
FedEx truck #831170 in McKinney, TX AT 11:56pm was driving irratically. Weaving in and out of traffic, speeding at least 10 over the speed limit if not more, severely tailgating a car, slowing down next to my car and driving right beside me. Once I sped away, he sped up and did it again and to another car as well. I finally exited to get away. They should not be driving at all much less a huge FedEx truck on the highway late at night .
Need to report bad driving. 10:25 am, August 5, 15100 block Cypress Hills, Dallas, Texas 75248. Your driver was going like a bat out of hell around a sharp corner in a residential neighborhood. He scared myself and my dog, and we were on the sidewalk. Truck was swaying badly and seemed out of control.
In the midst of a long, hot frustrating traffic jam, the driver of your truck 72339 was behind an old guy who apparently wasn't moving fast enough (although I don't know where he was supposed to go since traffic was just inching along...). The driver honked his horn more than once, then started yelling and cursing loud enough that people two lanes away were treated to his foul language.
I am happy to report that the old guy apparently didn't enjoy being intimidated by a huge truck, and he went rather slowly along. Which made your driver curse even louder. I don't think this is very professional behavior.
This occurred on Hurstbourne Lane in Louisville KY at 5 pm 6/29/16
2 separate Fedex doubles driving aggressive (extreme tail gaiting to cars and other trucks, blowing horns and flashing high beams) on Rt.404 heading east toward Denton, Maryland- at approx 3am June 24,2016. Probably headed to Seaford, Maryland. Also across Chesapeake Bay Bridge with lane closures in affect. Licenses will be reported to Maryland State Police.
Nys Thruway 05/31/16 11:20 fedex double on my ass pressing in construction zone I have to slow down to enter zone I have beacon lights going he ran me in closed pattern and swerved in purposely right in along my truck and knocked down 20 cones real duchbag......I wish he stopped, he had a co driver couldn't get plate number
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