Fidelity Customer Service Complaints - page 2

Fidelity is a behemoth that will think nothing of wasting your time with petty administrative hassles. We're a family account for nearly 20 years and they routinely waste our time verifying a few things, no explanation why. Responses in writing and various copies required. This is a bureaucracy out of control, overly polite (very fake) or in a chat room or on the phone, but utterly disrespectful of customer time and effort required to deal with them. They should be able to do much better. Essentially, they lost our information and hassled us for it without explanation. Their customer service reps could care less about you.

INCREDIBLY DISAPPOINTING!! We have been trying to get our money wired to us for a house closing. It looks like we will not be able to close next week as everything takes 5 to 7 working days and then another 5 to 7 working days. I thought wire transfers can happen the same day - we started this 8 working dates out from our closing escrow. This is after selling the stock a couple of weeks ago. They have over $1 million of our money and we are having a hard time getting it from them.

******Please, please read this before you open an account with these guys!!

Their high-level mantra --> "If you have less than 250K to invest, we will treat you like dirt!!!"

My company hired them on to manage all it's employees 401K account. I thought it might make life easy if I consolidated by transferring over my Roth IRA and Brokerage accounts to them as well so they are all under one investment portal. Fast forward 2 mos later and I am in the process of closing all my accounts with them because of their lack-luster and rude customer service, When you call to make appts (which btw took me three tries before I got to speak with a real human) with them, be prepared to wait at least 2-3 weeks before you are given a 30min appt. After that, be prepared to waste another 6 weeks before they can "process" the paperwork to facilitate the transfer of your Roth IRA account. In between they will not return your voicemails or ever answer the phone. Call their toll free number and those guys will encourage you to start the process all over again with them since they have no visibility into what the local office people are doing with your account. They will lie to your face and say "Oh you mailed that 5 weeks ago...I just got it yesterday!". Best of all they give you a postal mailing address when I called today to complain about the "Investment Representative" ERIC JOHNSON who was a total shmuck to me during this entire process and is probably the MAIN reason I am closing all my accounts. Until they have rotten apples like him working for Fidelity, not coming back anytime soon. Adios Fidelity!!

I have tried and tried to get hold of your manager regarding my policy with no success! It is impossible to contact anyone! I was even hung up on by one represenative! You can be sure I will tell others about your company!!!

I spoke with Ryan Young from Salt Lake City for an hour. He was rude, and REFUSED to give me his extension or a number other than the main help line.

i had bad experience with fedelity wire check service. I didnt receive any cheque after 3 weeks wire cheque request proceed, believe it has been lost. Call them to check the status, one of them told me it take 10-14 working for cheque to reach to us, so i decided to wait for another week. The cheque still didnt reach to me. I call them again to check the cheque status to understand has this cheque been transacted by someone else? they told me need to submit request and usually take 5 working day to check the status. This is really unrealistic long time for the process, i dont know what it take that need so long to check a cheque status? and why cheque been send via normal letter that no tracking at all? and if this cheque been transact by some else, who shall bare the responsibility? then i decided to ask them to cancelled the cheque and put he money back to account, this process even take longer time, 2 to 3 weeks times, when i follow up again on the following week, the answer is another 2 to 3weeks time, wow, 1 plus 2 to 3 weeks time equal to 3 to 4 weeks time. I couldnt understand why fedelity have thats slow in process in money arrangement and i dont feel my money will reach to me securely. Anyone has the same experience?

I have been with fidelity for almost 20 yrs,and did business over the phone which was generally a very good experience,i got online last year and since im not really computer friendly i had to ask more questions and certain mutual funds trades had to be by a broker not online ie different fund family transfers and things like under $250 trades.Well dealing with these incompetent,uncaring,slow moving reps has been a nightmare.The telephone hold times are more than 20 minutes most days and sometimes 30 minutes.Their excuse is volatile markets and heavy volume,but the real reason is not enough well trained,courteous reps.YESTERDAY 2 REPS AND A SUPERVISOR COULD NOT GIVE THE APY OF ONE OF MY BOND MUTUAL FUNDS PTTDX a popular Pimco fund.They could all care less.I called TD Ameritrade and in 15 seconds he CHEERFULLY gave me the info
Im lookin to change brokers but i have many fidelity funds and i cant trade them for free with another broker.Nobody beats Td ameritrade for customer service and reliability

I have some ok experiences with this company but have dealt with one particular snooty lady that old me I should be using their website instead of calling them.

I tried to get advice on moving money but they told me I didn't qualify to talk to those people at their company because I didn't invest enough money with Fidelity.

If you're an average "Joe", this is not a good company to deal with.